2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints: power train
352 reports, newest first. Show all
Power train, Jun 21, 2016
ON FRIDAY MAY 20, 2016 I STOPPED AT THE SHELL GAS STATION TO GET A CUP OF COFFEE. I PLACED THE VEHICLE IN PARK (ENGINE RUNNING) AND EXITED THE VEHICLE. AS I WALKED TO THE STORE, OUT OF THE CORNER OF MY EYE I SAW MY GRAND CHEROKEE BACKING UP ACROSS THE LOT. I RAN TO THE VEHICLE, OPENED THE DRIVERS DOOR AND TRIED TO STEP ON THE BRAKE (FROM OUTSIDE THE VEHICLE), BUT THE DRIVERS DOOR KNOCKED ME DOWN, RUNNING OVER MY LEFT ANKLE. IN THE FALL, I BROKE THE LITTLE FINGER ON MY LEFT HAND. ANOTHER GAS STATION PATRON WAS ABLE TO JUMP IN MY JEEP AND APPLY THE BRAKES AS I LAY WRITHING ON THE GROUND. THE NEXT DAY MY ANKLE WAS QUITE SWOLLEN AND BLACK AND BLUE, SO I WENT TO THE URGENT CARE. X-RAYS SHOWED NO BROKEN BONES IN MY FOOT, BUT REVEALED MY BROKEN LITTLE FINGER. THE VEHICLE NEVER HIT ANYTHING. I THOUGHT I MUST HAVE FORGOTTEN TO PUT THE VEHICLE IN PARK THROUGH MY ERROR (I KNEW I HAD PUT THE VEHICLE IN PARK), BUT RECENT EVENTS AND DEATHS CONCERNING THIS ISSUE WITH THE JEEP GRAND CHEROKEE HAS MADE ME REALIZE THAT THERE IS AN ISSUE WITH THE SHIFTER.
Power train, Jun 21, 2016, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, IT BEGAN TO ROLL AWAY AND CRASHED INTO A METAL POLE AND METAL DUMPSTER. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED; HOWEVER, THE SHIFTER WAS REPAIRED. THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200.
Power train, Jun 21, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. AFTER SHIFTING INTO THE PARK POSITION AND ATTEMPTING TO EXIT THE VEHICLE, IT BEGAN TO ROLL AWAY INDEPENDENTLY WITHOUT WARNING. THE CONTACT WAS ABLE TO STOP THE VEHICLE. THE CONTACT MENTIONED THAT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED DUE TO PARTS BEING UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Power train, Jun 20, 2016
EVERY TIME I DRIVE THE VEHICLE I HAVE PROBLEMS PROPERLY SHIFTING INTO THE CORRECT GEAR, ESPECIALLY REVERSE AND PARK. SOMETIMES THE SHIFTER DOESN'T MOVE AT ALL, SOMETIMES IT SHIFTS TOO FAR. THIS PROBLEM IS WELL KNOWN BY JEEP AND THEY HAVE DONE NOTHING EXCEPT RECOGNIZE THERE IS A PROBLEM AND SUGGEST I USE MY PARKING BRAKE AND OTHER UNNECESSARY PROCEDURES IN ORDER TO ENSURE I DON'T LEAVE THE VEHICLE WHEN IT IS NOT IN PARK AND KILL MYSELF LIKE ANTON YELCHIN DID. I DEMAND AN IMMEDIATE REFUND OF THE PURCHASE PRICE INCLUDING THE COST OF TAXES AND WARRANTY UPGRADES AND INTERIOR/EXTERIOR PROTECTION PACKAGES PURCHASED FOR THIS VEHICLE. IT IS ABSURDLY DIFFICULT TO OPERATE AND UNSAFE. I AM DRIVING CHILDREN AROUND IN A DEFECTIVE VEHICLE THAT IS KILLING PEOPLE.
Power train, Jun 20, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Jun 20, 2016
TL* THE CONTACT OWNED A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IN THE PARK POSITION, IT VOLUNTARILY SHIFTED INTO REVERSE AND ROLLED INTO A LAKE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Power train, Jun 15, 2016, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE SHIFTING TO THE PARK POSITION, THE VEHICLE FAILED TO STOP AND CRASHED INTO A GARAGE DOOR. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Power train, Jun 15, 2016, crash
TL* THE CONTACT OWNED A 2015 JEEP GRAND CHEROKEE. WHILE PARKED IN A PARKING LOT, THE CONTACT'S VEHICLE ROLLED AWAY AND ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE VEHICLE WAS DESTROYED AND TOWED TO AN UNDISCLOSED LOCATION. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE FAILURE MILEAGE WAS APPROXIMATELY 6,000. UPDATED 08/30/16*LJ CONSUMER STATED VEHICLE HAD ROLLED OFF THE LOT AND WAS STRUCK BY A SEMI. DEALER STATED THAT THERE WAS NO EVIDENCE OF A MALFUNCTION WHICH WOULD CAUSE THE VEHICLE TO MOVE BY ITSELF. CONSUMER STATED DO NOT AGREE WITH UNDERLINED STATEMENT. THE POLICEMAN WHO DID THE REPORT WAS TOLD THAT THE VEHICLE WAS TURNED OFF IN PARK POSITION. UPDATED 6/11/18*JB
Power train, Jun 9, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE INDEPENDENTLY SHIFTED OUT OF GEAR WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Jun 6, 2016, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE ELECTRONIC SHIFTER WAS IN PARK, THE VEHICLE INDEPENDENTLY MOVED BACKWARDS AND STRUCK ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE MECHANIC WHO STATED THAT THE REAR PASSENGER SIDE BUMPER WAS DAMAGED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,823. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Engine, Jun 4, 2016, crash
VEHICLE WAS PUT IN PARK. I EXITED THE CAR. WIFE WAS SITTING IN CAR IN PASSENGER SEAT. CAR WAS NOT MOVING. WIFE EXITED CAR TO RETRIEVE ITEM FROM HOUSE. RETURNED TO FIND VEHICLE DOWN THE HILL AND IN THE WOODS.
Power train, Electronic stability control (ESC), Jun 4, 2016
I PURCHASED A BRAND NEW 2015 GRAND CHEROKEE LATE LAST YEAR, AND I'VE BEEN HAVING ISSUES WITH THE SHIFTER SINCE DAY ONE. I WAS DRIVING ON THE FREEWAY COMING HOME FROM WORK AND THE GEAR SLIPPED OUT OF PLACE. I'VE BEEN DOWN TO THE DEALERSHIP TO COMPLAIN ABOUT IT BUT OF COURSE THEY DON'T CARE. IT REALLY HURTS MY FEELINGS THAT WE PAID THIS MUCH MONEY ON A CARE I FEEL ABSOLUTELY UNSAFE IN. THE SHIFTER DOESN'T STAY INTO PARK, AND I WORK FROM MY VEHICLE AS A DELIVERY DRIVER. SO A LOT OF THE TIMES I HAVE TO BE QUICK AND SWIFT, AND IT'S BEEN TO MANY TIMES WHEN MY SHIFTER SLIPS OUT OF PLACE. MY SHIFTER DOESN'T LOCK AT ALL, WHEN I TRY AND PUT IT INTO GEAR. I'LL BE GETTING READY TO DRIVE OUT A GAS STATION AND MY SUV SHIFTER WON'T EVEN STAY IN DRIVE, IT'LL BE NEUTRAL . I'LL HAVE TO CLICK A FEW TIMES FOR IT TO TRY AND STAY IN PLACE.
Power train, Jun 4, 2016, crash
THE JEEP'S ELECTRONIC TRANSMISSION DID NOT FULLY SHIFT IN TO THE "PARK" POSITION WHILE STILL RUNNING. MY WIFE EXITED THE VEHICLE TO TAKE OUR 3 YEAR OLD FROM THE BACK SEAT AND THE JEEP BEGAN TO ROLL AWAY. SHE RAN AND JUMPED IN TO THE DRIVER'S SEAT TO STOP IT AND IN THE PROCESS HER FOOT SLIPPED FROM THE BRAKE TO THE GAS PEDAL DRIVING THE CAR INTO/THROUGH A HOUSE. SIGNIFICANT DAMAGE WAS DONE TO THE VEHICLE AND THE HOME BUT NO ONE WAS INJURED.
Power train, Vehicle speed control, Engine, Jun 3, 2016
THE VEHICLE LOCKED WHEN I WAS STOPPED IN TRAFFIC IN THE HIGHWAY, RENDERING THE VEHICLE DISABLED IN TRAFFIC WHILE IN DRIVE. I PRESSED ON THE GAS PEDAL BUT DID NOT MOVE. I HIT MY EMERGENCY LIGHTS PLACED THE CAR IN PARK AND THEN SHIFTED BACK TO DRIVE BUT GOT NO MOVEMENT. I THEN TURNED OFF THE VEHICLE AND RESTARTED THE VEHICLE AND WAS ABLE TO MOVE OFF THE HIGHWAY AND TOOK THE SURFACE STREETS TO GET HOME. I SAW ON THIS "SITE" THERE IS A RECALL FOR 2016 MODELS WHICH IS RECALL S28.
Power train, Jun 3, 2016, crash
I PUT THE CAR IN PARK (ENGINE STILL RUNNING) TO GO OUT OF THE VEHICLE TO TALK TO SOMEONE. I TURNED AROUND AND THE CAR WAS ROLLING BACKWARDS. IT GAINED SPEED AS IT APPROACHED A HILL, CROSSED OVER A SIDEWALK AND SLAMMED INTO A TREE. I HAD 2 BIKES ON A BIKE RACK ON THE BACK, WHICH TOOK THE BRUNT OF THE CRASH. THE BIKES, THE BIKE RACK AND THE REAR OF THE CAR WERE CRUSHED. THERE WAS NO WARNING NOISE OR OTHER INDICATION THAT MY CAR HAD NOT GONE INTO PARK.
Power train, Electrical system, Structure, Jun 1, 2016, crash
VEHICLE WAS STATIONARY, IN PARK WITH ENGINE IDLING. STANDING OUTSIDE OF VEHICLE, I OPENED DOOR TO REACH IN TO TURN IGNITION OFF. AS SOON AS I HIT IGNITION, CAR ACCELERATED FORWARD DRAGGING ME ABOUT 10 YARDS. I WAS NOT IN VEHICLE AND HELD ON TO STEERING WHEEL AND OPEN DOOR TO KEEP FROM GETTING RUN OVER. IT COLLIDED WITH VEHICLE PARKED IN FRONT OF ME, LUCKILY IN AN EMPTY PARKING LOT AND NO ONE WAS INJURED. THERE IS SURVEILLANCE CAMERA ON SITE AND THIS INCIDENT WAS CAPTURED ON VIDEO. WITNESSES WERE PRESENT AND CO-WORKERS VIEWING IT WERE FRIGHTENED BY IT...CAR SEEMED TO HAVE A MIND OF ITS OWN.
Power train, May 31, 2016
THE TRANSMISSION SEEMS TO SLIP WHEN I COME TO A STOP AND THEN TRY TO ACCELERATE AT INTERSECTIONS. I'LL DEPRESS THE GAS, NOTHING HAPPENS, AND THEN SUDDENLY IT JERKS FORWARD. IT DOES IT ALL THE TIME, BUT WORSE WHEN THE VEHICLE IS COLD/HADN'T BEEN DRIVEN. THE TRANSMISSION SEEMS TO CONSTANTLY STRUGGLE TO KNOW WHICH GEAR TO BE IN, ESPECIALLY AT LOWER SPEEDS AND ESPECIALLY BETWEEN GEARS 1 AND 2, AND STOPPING AND STARTING FROM INTERSECTIONS. THERE IS SUCH A DELAY WHILE THE TRANSMISSION TRIES TO DECIDE WHAT GEAR TO BE IN TO ACCELERATE AWAY FROM AN INTERSECTION STOP, THAT I'LL OFTEN HAVE PEOPLE STEAL MY TURN AT THE INTERSECTION BECAUSE THEY DON'T THINK I AM GOING TO TAKE MY TURN. I'M WAITING FOR THE TRANSMISSION TO LURCH AND HAVE SOMEONE PULL OUT IN FRONT OF ME AND HIT THEM OR BE HIT. THIS IS SUCH A DANGEROUS VEHICLE. I WILL BE HAVING THE DEALERSHIP LOOK AT IT THIS WEEK, BUT HAVE HEARD MULTIPLE REPORTS ONLINE THAT THE SOFTWARE "FIX" BEING APPLIED TO THE TRANSMISSIONS DOES NOT REMEDY THE SITUATION. THIS IS THE MOST DIFFICULT TO DRIVE AUTOMATIC TRANSMISSION I HAVE EVER EXPERIENCED IN LOW SPEED SITUATIONS. CHUGS AND LURCHES IN PARKING LOTS WHEN TAKING FOOT OFF GAS TO COAST. HAVE NEVER EXPERIENCED SUCH A HORRIBLE AND DANGEROUS TRANSMISSION.
Power train, Structure, May 29, 2016
R ROLLED INTO TREE,DRIVERS DOOR WAS JAMMED. WALKED TO HOUSE GOT KEYS AND HUSBAND WHO CLIMBED OVER THE CONSOLE AND BACKED THE CAR OUT FROM BETWEEN TWO TREES DROVE TO OUR HOUSE.THE CAR WAS ORIGINALLY IN PARK STANDING STILL I WAS NOT IN THE CAR WHEN THIS HAPPENED, HOME IS LOCATED ON A RURAL ROAD. THE DAMAGE WAS EXTENSIVE.
Power train, May 24, 2016, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, THE CONTACT STARTED THE VEHICLE AND IT ROLLED BACKWARDS IN REVERSE. THE CONTACT'S VEHICLE CRASHED INTO A PARKED VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.
Power train, May 23, 2016, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED IN FRONT OF A STORE, IT ROLLED FORWARD INTO THE STORE AND A FENCE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED DUE TO LACK OF PARTS. THE APPROXIMATE FAILURE MILEAGE WAS 2,021.
Power train, May 23, 2016, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO THE CONTACT'S GARAGE WITH A PASSENGER IN THE VEHICLE. THE PASSENGER WAS NOT INJURED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Power train, May 23, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HESITATED TO SHIFT GEARS WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE FAILURE MILEAGE WAS 2,340. THE VIN WAS UNAVAILABLE.
Power train, May 19, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WITHIN THIRTY DAYS OF OWNING THE VEHICLE, THE GEARS INADVERTENTLY SHIFTED INTO REVERSE WHEN THE CONTACT PLACED THE VEHICLE IN PARK. THE ONLY INDICATORS THAT ALERTED THE CONTACT OF THE FAILURE WAS THE VEHICLE ROLLING IN REVERSE AND THE BACKUP CAMERA. THE DEALER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE PARTS WERE NOT AVAILABLE REGARDING NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 200. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, May 17, 2016, crash
RECALL 16V-240: LAST NIGHT, I RECEIVED A CALL WHILE IN THE GROCERY STORE THAT MY CAR HAD BEEN INVOLVED IN AN ACCIDENT. WHEN I WENT OUTSIDE, MY CAR HAD RUN INTO THE CAR FRONT OF ME IN THE PARKING LOT. THE CAR WAS RUNNING, THE DOORS WERE LOCKED AND THE ENGINE WAS IN GEAR. THERE APPEAR TO BE SEVERAL FAILURES HERE. FIRST, THE GEAR SHIFTER DOES NOT MOVE INTO A GEAR, BUT INSTEAD SEEMS TO OPERATE AS A TOGGLE SWITCH. SO YOU NEVER KNOW FOR SURE IF YOU ARE IN OUT OF GEAR LIKE YOU DO IN EVERY OTHER AUTOMATIC TRANSMISSION CAR I'VE EVER OWNED. SECOND, WHEN I PUSHED THE ON/OFF BUTTON, THE CAR APPARENTLY REMAINED ON. SHOULDN'T I HAVE AT LEAST BEEN ALERTED THAT I HAD ATTEMPTED TO TURN OFF THE CAR WHILE IN GEAR. THIRD, I OPENED THE DOOR WITH THE CAR IN GEAR. SHOULDN'T I HAVE BEEN ALERTED AGAIN. FOURTH, I USED THE FOB TO LOCK THE CAR AND THEN WALKED AWAY WITH THE ROC, ALL WHILE IT WAS RUNNING AND IN GEAR. AGAIN, SHOULDN'T I HAVE BEEN ALERTED. I'M SURE THERE WERE SOME ELECTRONIC BEEPS WHEN I DID SOME OF THESE THINGS, BUT THAT'S CLEARLY NOT ENOUGH. MY WIFE'S CAR HAS THE HORN HONK WHEN YOU LEAVE THE CAR WITH THE FOB AND THE ENGINE IS JUST RUNNING. I THINK I SHOULD HAVE RECEIVED MUCH MORE ATTENTION-GRABBING WARNINGS THAN ANY I MAY HAVE RECEIVED GIVEN THE DANGER POSED BY MY CAR STILL RUNNING AND IN GEAR.
Power train, May 16, 2016
I AM PUTTING IN A COMPLAINT FOR MY 2015 JEEP GRAND CHEROKEE AND THE ELECTRONIC SHIFTER. ON MULTIPLE OCCASIONS, I HAVE BEEN IN A SITUATION WHERE QUICKLY SELECTING GEARS OR SWITCHING GEARS WAS NECESSARY IN ORDER TO AVOID A HAZARDOUS SITUATION. I HAVE ALSO EXPERIENCED INSTANCES WHERE I THOUGHT I HAD PUT THE CAR IN PARK WHEN I HAD ACTUALLY SELECTED REVERSE, BECAUSE THE TACTICAL FEEDBACK OF THE SHIFTER VARIES FROM TIME TO TIME, AND IS NOT CONSISTENT AT ALL. I AM EXTREMELY DISAPPOINTED IN THE CHOICE OF SHIFTER FOR THIS VEHICLE. I HAVE HAD ABOUT 15 CARS IN MY LIFE, BOTH MANUAL AND AUTOMATIC, AND THIS IS BY FAR THE WORST DESIGN I'VE EVER SEEN/USED. THIS IS A DANGEROUS SHIFTER AND SHOULD BE COMPLETELY SWITCHED OUT FOR ONE OF A DIFFERENT DESIGN. CARS SHOULD NEVER BE ALLOWED TO USE THE MONO-STABLE SHIFTER DESIGN. THEY ARE TERRIBLE. PLEASE HELP FIX THIS PROBLEM BEFORE SOMEONE ELSE GETS HURT!