2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints: power train
352 reports, newest first. Show all
Power train, Vehicle speed control, Service brakes, Forward collision avoidance, Feb 9, 2016, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. AFTER SWITCHING TO THE PARK POSITION AND EXITING WITH THE ENGINE RUNNING, THE VEHICLE SUDDENLY DROVE FORWARD AND STRUCK A SECOND VEHICLE. THE CONTACT SUSTAINED AN INJURED RIGHT ARM. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. ALSO, WHILE DRIVING AT VARIOUS SPEEDS, THE COLLISION AVOIDANCE SYSTEM RANDOMLY ACTIVATED AND CAUSED THE BRAKING SYSTEM TO ABRUPTLY STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 1,000.
Power train, Feb 9, 2016
I HAVE OWNED A 2015 JEEP GRAND CHEROKEE FOR 6 MONTHS NOW. ON AT LEAST 3 DIFFERENT OCCASIONS I HAVE EXITED THE VEHICLE WITH THE ENGINE RUNNING THINKING IT WAS IN 'PARK' ONLY TO FIND LATER UPON RE-ENTERING THE VEHICLE THAT IT WAS ACTUALLY IN 'REVERSE'. THE ONLY THING THAT KEPT THE VEHICLE FROM ROLLING AWAY WAS THAT I HAD FIRMLY ENGAGED THE EMERGENCY BRAKE. LUCKILY, I HAVE A HABIT OF ALWAYS USING MY EMERGENCY BRAKE. IN TWO INSTANCES, WITH THE ENGINE RUNNING AND THINKING THE VEHICLE WAS IN 'PARK' I EXITED THE VEHICLE AND WENT BEHIND IT TO OPEN THE TAILGATE. WHEN THE TAILGATE WOULD NOT OPEN I WENT BACK TO THE DRIVER'S SIDE ONLY TO REALIZE THE VEHICLE WAS ACTUALLY IN 'REVERSE' (WHICH IS WHY THE TAILGATE WOULD NOT OPEN). AGAIN, THE ONLY THING THAT KEPT THE VEHICLE FROM ROLLING AWAY (OR ONTO ME) WAS THE FIRMLY ENGAGED EMERGENCY BRAKE. I THINK THE DESIGN OF THE GEAR SHIFT SELECTOR IS A SERIOUS SAFETY ISSUE THAT COULD EASILY RESULT IN INJURY, DEATH, AND/OR PROPERTY DAMAGE.
Power train, Feb 9, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER THE GEAR SHIFTER WAS PLACED IN PARK, THE VEHICLE BEGAN TO ROLL BACKWARDS INDEPENDENTLY. AT TIMES, IT WAS DIFFICULT TO KNOW IF THE VEHICLE WAS IN PARK OR REVERSE DUE TO THE FAILURE OF THE GEAR SHIFTER. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200.
Power train, Feb 9, 2016
THE AUTOMATIC TRANSMISSION SHIFTER DOES NOT HAVE A POSITIVE FEEL AND IS DIFFICULT TO FIND THE CORRECT GEAR. SHIFT GATES ARE MINIMAL. IT IS VERY EASY TO UNINTENTIONALLY LEAVE THE CAR IN "REVERSE" WHEN YOU INTEND TO PUT IT IN "PARK". ON ONE OCCASION I STEPPED OUT OF THE CAR WHILE IT WAS IN "REVERSE" AFTER I THOUGHT THE CAR WAS IN "PARK". YOU REALLY HAVE TO APPLY FORCE AND DOUBLE CHECK THE DASH DISPLAY TO MAKE SURE THE CAR IS IN "PARK". AFTER MY INCIDENT, I ALWAYS FIND I HAVE TO DOUBLE CHECK TO MAKE SURE THE CAR IS IN "PARK". SHOULDN'T BE THAT WAY - POOR ENGINEERING. WE HAVE NOT HAD AN INCIDENT IN SOME TIME BUT IT TAKES A LOT OF PRACTICE TO "MASTER" THE ELECTRONIC SHIFTER. I HAVE NOTICED JEEP HAS GONE TO A GATED SHIFT FOR THE 2016 MODEL YEAR. THIS WOULD BE THE SAFEST AND MOST APPROPRIATE FIX. THIS ELECTRONIC SHIFT COULD BE VERY DANGEROUS TO SOMEONE WHO ISN'T FAMILIAR WITH THE CAR.
Power train, Feb 9, 2016, crash
ON 9/4/15 I WAS BACKING A BOAT INTO THE LAKE USING THIS VEHICLE. I PUT THE VEHICLE INTO PARK, OR THOUGHT I DID, AND OPENED THE DRIVER DOOR. AS I EXITED THE VEHICLE ROLLED BACKWARDS, KNOCKED ME DOWN, AND THE ENTIRE VEHICLE, WITH BOAT AND TRAILER, WENT INTO THE LAKE. I HAVE NOTICED SINCE THEN THAT THE SHIFTER REQUIRES YOU TO HOLD IT IN PARK FOR A SECOND BEFORE THE PARK GEAR WILL ENGAGE. SLAMMING THE SHIFTER TOWARDS PARK, EVEN WITH THE BUTTON DEPRESSED AND FOOT ON THE BRAKE, WILL NOT ALWAYS ENGAGE THE PARKING GEAR. YOU MUST WAIT UNTIL THE PARKING GEAR LIGHT ON THE DASH IS ILLUMINATED. THIS IS NOT USER FRIENDLY. I WOULD SUGGEST A SENSOR BEING INSTALLED ON THE TRANSMISSION THAT AUTOMATICALLY SHIFTS INTO PARK WHEN THE DRIVER DOOR IS OPENED, MUCH LIKE THE MERCEDES GL450.
Power train, Electrical system, Feb 9, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE VEHICLE WAS EQUIPPED WITH THE PUSH TO START KEYLESS IGNITION. THE GEAR LEVER WAS SHIFTED INTO PARK AND THE PUSH START IGNITION WAS ENGAGED. THE CONTACT EXITED THE VEHICLE. AFTER RETURNING, THE CONTACT DISCOVERED THAT THE ENGINE REMAINED IN OPERATION. THE FAILURE RECURRED ON FIVE SEPARATE OCCASSIONS. IN ADDITION, THE VEHICLE INDEPENDENTLY SHIFTED INTO REVERSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Power train, Feb 8, 2016, crash
ON JANUARY 12 2016 AT 9AM I WAS PARKING IN AN OFFICE PARKING LOT. AFTER COMING TO A STOP IN THE PARKING SPACE BEHIND A CEMENT CURB AND 2 TO 3 FEET FROM AN OFFICE BUILDING I STARTED MOVE THE GEAR SHIFT FROM "DRIVE" TO "PARK." THE CAR SUDDENLY SURGED FORWARD AT FAST ACCELERATION OVER THE CURB AND INTO THE BUILDING. MY FOOT WAS ON THE BRAKE BUT THE CAR WAS ONLY STOPPED BY THE BRICK BUILDING. THERE WAS CONSIDERABLE DAMAGE TO THE CAR AND BUILDING. I CONTACTED CHRYSLER CORPORATION AND THE CAR WAS TOWED TO THE DEALERSHIP WHERE I HAD PURCHASED IT LESS THAT TWO MONTHS PREVIOUSLY. ON JANUARY 22, 2016 CHRYSLER RESPONDED THEY COMPLETED AN INVESTIGATION AND THAT THEY DID NOT BELIEVE THE ACCIDENT WAS DUE TO A MANUFACTURING RESPONSIBILITY. I REQUESTED A COPY OF THE INVESTIGATION BUT CHRYSLER HAS REFUSED SAYING IT IS CONFIDENTIAL AND THEY HAVE CLOSED THE CASE. THE CAR IS BEING REPAIRED AT THE DEALERSHIP BUT WE DO NOT FEEL IT IS SAFE TO DRIVE UNLESS CHANGES ARE MADE TO THE TRANSMISSION. I HAVE REQUESTED A LETTER FROM CHRYSLER THAT THEY FEEL THE VEHICLE IS SAFE TO DRIVE.
Power train, Feb 8, 2016
THE CONSOLE SHIFTER IS NOT ATYPICAL OF A NORMAL AUTOMATIC TRANSMISSION SHIFTER. THE GATE DOES NOT HAVE A FEEL THAT ALLOWS THE DRIVER TO SENSE WHICH GEAR THEY ARE IN. I JUST RECENTLY LEFT THE CAR IN NEUTRAL WHILE STOPPING TO GO MAIL A LETTER AT HE MAILBOX. THE JEEP STARTED TO ROLL AND I WAS STRUCT BY THE MIRROR. I AM JUST GLAD I WAS ABLE TO GET BACK INTO THE VEHICLE AND APPLY THE BRAKES.
Power train, Feb 8, 2016
THE SHIFTER IN THIS VEHICLE IS NOT INTUITIVE, STICKS IN GEARS AND HAS POOR TACTILE FEEDBACK FOR DESIRED GEAR. OFTEN THE VEHICLE STAYS IN REVERSE GEAR WHEN PUSHED ALL THE FORWARD WHEN PARKING FROM DRIVE. IN MULTIPLE INSTANCES I THOUGHT THE CAR WAS IN PARK AND EXITED THE VEHICLE WITH THE CAR RUNNING TO FIND IT WAS STILL IN REVERSE. THE CAR STARTED TO ROLL BACKWARDS AS I WAS GETTING OUT. ALSO, PADDLE SHIFTERS ARE ERRATIC AND DO NOT SHIFT WHEN UNDER HIGH RPM. I COMPLAINED TO THE DEALER A FEW TIMES ONLY TO BE TOLD "IT TAKES SOME GETTING USED TO". THIS IS A SERIOUS SAFETY ISSUE. I'VE OWNED 5 GRAND CHEROKEES INCLUDING THE 2011 YEAR WITH A PERFECTLY FUNCTIONAL AND SAFE GEAR SELECTOR.
Power train, Feb 8, 2016
IT IS VERY DIFFICULT TO FIND PARK OR REVERSE WITH THE SHIFTER. HAVE LEFT IT IN REVERSE OR NUETRAL WITH ENGINE RUNNING AND EXITING THE CAR. FORTUNATELY THE PARKING BRAKE WAS ENGAGED WHICH PREVENTED THE CAR FROM MOVING. NEEDS TO BE FIXED.
Power train, Feb 8, 2016
THE TRANSMISSION SHIFT KNOB IS DIFFICULT TO USE AND DOES NOT GO INTO INTENDED GEAR OR PARK EASILY. OFTEN I WILL STOP THE CAR, SHIFT INTO PARK, AND FIND THAT THE CAR STILL MOVES AFTER I TAKE MY FOOT OFF THE BRAKE ... TURNS OUT ITS NOT ACTUALLY IN PARK. THERE IS NO INTUITIVE WAY TO FEEL THAT THE SHIFTER IS FIRMLY IN THE PARK POSITION. THIS CREATES A DANGEROUS SITUATION. SAME APPLIES WITH THE BUTTON/KNOB TO TURN THE CAR OFF. IF I AM STOPPED AND PUSH IT, IT SEEMS LIKE IT SHOULD PUT THE CAR IN PARK AND SHUT OFF IT DOES NOT. I HAVE PARKED THE CAR AND BEGUN TO EXIT ON AT LEAST 10 OCCASIONS WHEN THE CAR MOVED.OTHER DRIVERS THAT HAVE BORROWED MY CAR HAVE EXPERIENCED THE SAME THING. THIS IS MY 8TH JEEP GRAND CHEROKEE THAT I HAVE OWNED OR LEASED ... I HAVE NOT EXPERIENCED THIS PROBLEM WITH ANY OF THE PRIOR VEHICLES. IT IS DANGEROUS.
Power train, Feb 8, 2016
SHIFTING MECHANISM DOES NOT ALWAYS GO INTO PARK WHEN THE LEVER IS ACTIVATED AND DIRECTED TO THE PARKING INDICATOR.. ONE NEW SYMPTOM LAST COUPLE OF DAYS.. THE COMPUTER SCREEN DISPLAY INDICATES IT WILL NOT GO INTO PARK BECAUSE THE VEHICLE IS STILL MOVING - YET THE VEHICLE IS SETTING STILL.
Power train, Feb 8, 2016
THE ELECTRONIC GEAR SHIFT CAN BE CONFUSING SINCE IT IS EASY TO LOSE TRACK OF THE NUMBER OF 'VIRTUAL' STEPS IT HAS MOVED IN EITHER DIRECTION. THE DASHBOARD DISPLAY CAN BE OBSCURED BY THE STEERING WHEEL SPOKES IF IN A TURNING POSITION SO ONE CAN THINK THE TRANSMISSION IS IN PARK WHILE THE ENGINE IS IDLING AND EXIT THE VEHICLE. BOTTOM LINE YOU HAVE TO BE VERY PROACTIVE ABOUT DETERMINING WHAT STATE THE TRANSMISSION IS IN SINCE THE FEEDBACK BY CLICK / FEEL IS SUBTLE AND THE DASH DISPLAY CAN BE OBSCURED. IN SHORT I AM NOT SURPRISED SOME HAVE BEEN SURPRISED BY THIS TRANSMISSION SHIFT MECHANISM AS I FIND MYSELF OFTEN MOVING THE SHIFT ARM TOO FAR OR NOT ENOUGH. ONE GOOD FEATURE IS NOT BEING ABLE TO SHUT OFF THE ENGINE IF THE TRANSMISSION IS NOT IN "PARK'. SO THAT IS A USEFUL CLUE. BUT THAT STILL ALLOWS THE DISTRACTED DRIVER TO EXIT THE VEHICLE, MOTOR IDLING, AND THE TRANSMISSION NOT IN PARK. I UNDERSTAND THE SHIFT MECHANISM HAS BEEN CHANGED FOR 2016 WHICH MAY BE AN IMPROVEMENT. PERSONALLY, IT SOUNDS TO ME LIKE THEY KNEW THEY HAD A POTENTIAL PROBLEM.
Power train, Feb 4, 2016
MY 2015 JEEP CHEROKEE HAS APPROXIMATELY 6,000 MILES ON IT. I'VE HAD IT IN 3 TIMES DUE TO THE TRANSMISSION SURGING, AND IS AT THE DEALER AGAIN NOW. THE CAR WAS SURGING BETWEEN 45 & 40 AND 25 & 20 MPH WHEN I SLOWED DOWN. I TOOK IT INTO THE DEALER AND THEY DID SOME SOFTWARE CHANGES. THE CAR STILL SURGED AT 30 TO 25 MPH, AND SOMETIMES WITH MY FOOT OFF OF THE GAS, IT JUST KEPT GOING AT 25 MPH. AFTER THE DEALER REPLACED THE TRANSMISSION, IT WAS STILL SURGING AT ABOUT 25 MPH. THEY MADE MORE ADJUSTMENTS ON IT. THE TECH TOLD ME THAT IT WASN'T RIGHT WHEN THE CAR WAS COLD, SO HE LET IT COOL AGAIN, DROVE IT COLD, AND HE SAID IT SEEMS FINE NOW. IT'S IN THE SHOP AGAIN AFTER I FOUND THAT IT WAS STILL SURGING AT 25 MPH AND NOW WHEN THE CAR IS COLD, WHEN YOU STEP ON THE GAS THE CAR HESITATES BEFORE MOVING FORWARD. THIS COULD BE A DANGEROUS PROBLEM WHEN PULLING OUT INTO TRAFFIC. AUTO BLOG ADVISED THAT THERE WERE NO COMPLAINTS ON THE 2015 CHEROKEES FOR THE TRANSMISSION PROBLEMS THAT WERE COMMON IN THE 2014 MODELS. MAYBE THERE HAVE BEEN OTHER COMPLAINTS SINCE THAT ARTICLE WAS LAST UPDATED. I BELIEVE THAT THERE IS STILL A PROBLEM WITH THE 9 SPEED TRANSMISSION.
Power train, Feb 1, 2016
VEHICLE ROLLS BACKWARD WHILE SHIFTER IS IN THE PARK POSITION
Power train, Other or unspecified, Jan 26, 2016, crash
VEHICLE ROLLS FORWARD WHILE IN PARK. SHIFT SELECTOR IS IN PARK AND THE VEHICLE ROLLS. MARKED CRASH DUE TO ONE INSTANCE WHERE IT ROLLED IN TO THE HOUSE DECK. NO DAMAGE TO EITHER VEHICLE OR DECK OTHER THAN MINOR SCRATCHES. THIS HAS HAPPED SEVERAL TIMES AND I HAVE A VIDEO OF THE VEHICLE ROLLING WHILE SHIFT SELECTOR IS IN PARK.
Power train, Jan 15, 2016, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. AFTER PARKING ON A SLIGHT INCLINE AND EXITING THE VEHICLE, IT SUDDENLY BEGAN TO ROLL BACKWARDS. THE CONTACT WAS ABLE TO GET BACK INTO THE VEHICLE AND APPLY THE BRAKES TO STOP. THE VEHICLE EXPERIENCED A SECOND INCIDENT WHILE PARKED ON AN INCLINE WHERE IT ROLLED FORWARD DOWN A SLIGHT INCLINE AND CRASHED INTO A BUILDING. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,500.
Power train, Dec 21, 2015
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 75 MPH, THE VEHICLE SHIFTED OUT OF GEAR INTO NEUTRAL. THE CONTACT STATED THAT THIS WAS A RECURRING ISSUE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 19,000.
Power train, Dec 8, 2015, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER THE GEAR SHIFT WAS SWITCHED INTO THE PARK POSITION AND THE VEHICLE WAS PARKED, THE VEHICLE ROLLED BACKWARDS INDEPENDENTLY. AS A RESULT, THE VEHICLE CRASHED INTO A BRICK WALL. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED AFTER EXITING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 300.
Power train, Dec 1, 2015
SEVERAL ISSUES WITH AUTOMATIC GEAR SELECT SHIFTER: 1) I HAVE HAD 2 ROLL-AWAYS WHERE THE GEAR SHIFT WAS FIRMLY PLACED ALL THE WAY FORWARD, CAR LEFT RUNNING TO STEP OUT AND LOAD VEHICLE, CAR WAS NOT IN PARK. 2) TWICE WHILE DRIVING CAR INEXPLICABLY SHIFTS TO NEUTRAL. WILL NOT SHIFT BACK INTO GEAR UNTIL VEHICLE IS STOPPED, BUTTON ON GEAR SHIFTER IS PUSHED, AND THEN IT WILL GO INTO DRIVE AGAIN. 3) I WAS IN A CHALLENGING TRAFFIC SITUATION WHERE I NEEDED TO QUICKLY MOVE FROM DRIVE TO REVERSE, HOWEVER I WAS ABLE TO ENGAGE PARK, NEUTRAL, AND DRIVE, HOWEVER I COULD NOT EASILY FIND REVERSE. I ENDED UP CAUSING QUITE A TRAFFIC CONCERN, AND WAS FLASHED THE BLUE LIGHTS BY A POLICEMAN WHO ASKED IF I WAS HAVING PROBLEMS, THEN MOVED ME ALONG WITH A FROWN. I HAVE OWNED JEEP PRODUCTS FOR THE LAST 5 YEARS, AND HAVE HAD NO ISSUES UNTIL I BOUGHT THIS YEAR'S VEHICLE. THE SHIFT KNOB IS A REAL PROBLEM. I AM NOT A COMPLAINER, HOWEVER THIS IS A MAJOR SAFETY ISSUE. IT TERRIFIES ME TO DRIVE THIS VEHICLE. I HAVE GOTTEN JUST LIP SERVICE FROM THE DEALING, SAYING THEY CAN LOOK AT IT WHEN THEY GET A CHANCE, AND MAYBE SCHEDULE ME IN LATER THIS MONTH. THIS IS UNACCEPTABLE. PLEASE HELP.
Power train, Electrical system, Nov 30, 2015, crash
THE OPERATOR WAS ATTEMPTING TO ENTER THE VEHICLE WHILE IT WAS RUNNING AND IN PARK. AS THE OPERATOR ATTEMPTED TO ENTER THE VEHICLE HE PLACED HIS LEFT HAND ON THE TOP OF THE DRIVER'S SIDE DOOR AND HIS RIGHT HAND ON THE STEERING WHEEL. THE VEHICLE TRANSMISSION ENGAGED AND THE VEHICLE STARTED TO MOVE IN REVERSE. A WITNESS STATED THAT THE VEHICLE "TOOK OFF LIKE A ROCKET". THE WITNESS ESTIMATED THAT THE VEHICLE TRAVELED APPROXIMATELY 15 FEET IN A SECOND. THE OPERATOR WAS STRUCK BY THE VEHICLE AND SUFFERED SERIOUS INJURIES. THE VEHICLE TRAVERSED SEVERAL LANES OF TRAVEL, STRUCK A CURB, WHICH CHANGED ITS DIRECTION OF TRAVEL. THE VEHICLE THEN TRAVERSED SEVERAL MORE LANES OF TRAVEL AND STRUCK ANOTHER VEHICLE WITH SUFFICIENT FORCE TO CAUSE IT TO "JUMP" THE CURB...UPDATED 05/02/16 *BF; UPDATED 4/30/18*JB
Power train, Nov 30, 2015, crash
ON 10/22/2015, I PARKED MY JEEP GRAND CHEROKEE WITH ENGINE RUNNING AND EXITED THE VEHICLE.THE SHIFTER WAS PLACED IN PARK PRIOR TO MY EXIT. ABOUT 30 SECONDS LATER, I DISCOVERED MY JEEP CRASHED INTO AN OCCUPIED APARTMENT. THE JEEP HAD ROLLED BACKWARDS, UNATTENDED, ACROSS A PARKING LOT UNTIL IT STRUCK THE BUILDING CAUSING DAMAGE TO THE STRUCTURE. NO INJURIES. SEVIERILLE POLICE REPORT FILED 2015030090.
Power train, Nov 19, 2015
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE VEHICLE'S SENSOR STOPPED THE VEHICLE WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE TRANSMISSION MADE A BANGING NOISE. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED, BUT THE ISSUE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 1,100.
Power train, Exterior lighting, Nov 18, 2015
TRANSMISSION SEEMS TO HESITATE WHEN I INITIALLY START DRIVING (AS IF IT IS STRUGGLING WITH THE GEAR) THEN IT JUMPS. GEAR ALSO APPEARS TO BE AT #5 WHEN I AM UNDER 40MPH. DOES NOT FEEL RIGHT AND JUST RECENTLY STARTED DOING THIS. ONLY HAS 5500 MILES ON IT. THEN IT SEEMS AT TIMES THAT THE FRONT HEADLIGHTS FLICKER WHILE DRIVING WHEN IT IS DARK OUT.
Power train, Electrical system, Other or unspecified, Nov 3, 2015, crash
AT 2:30 PM ON OCTOBER 30TH 2015 I PARKED IN A COMMERCIAL LOT. I LEFT THE VEHICLE TO GO INTO A STORE, WHEN I CAME OUT OF THE STORE I REALIZED THE CAR WAS "RUNNING". I OPENED THE DOOR AND REACHED AROUND THE STEERING WHEEL TO TURN THE CAR OFF BY PRESSING THE START/STOP BUTTON. I THINK PROCEEDED TO LEAVE THE VEHICLE TO GO TO ANOTHER STORE. WHEN I CAME OUT OF THE 2ND STORE I SAW MY CAR HAD ENGAGED INTO DRIVE AND MOVED OVER 50 FEET ACROSS THE PARTING LOT AND HIT ANOTHER VEHICLE. WHEN I GOT TO MY CAR I FOUND IT RUNNING AND IN "DRIVE". THIS ALL HAPPENED WITHOUT ANYONE IN THE CAR. THE CAR BASICALLY "RAN AWAY" WITHOUT ANYONE IN THE VEHICLE.