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2015 Jeep Grand Cherokee

Problems, recalls and owner-reported issues

Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.

Complaints by model year
  16. 1,360

Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.

Primary concernPower train352 reports · 26% of complaints
Owner complaints1,360Filed with NHTSA
Recall relationship10 safety recallsNHTSA campaign records

What owners report most often

  1. Power train352
  2. Seats314
  3. Engine201
  4. Other or unspecified192
  5. Electrical system138
  6. Air bags103
  7. Fuel/propulsion system74
  8. Seat belts59

Recalls and investigations

  1. Engine and engine coolingJun 8, 2023

    Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

    An engine stall can increase the risk of a crash.

    Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.

    Campaign 23V411000 on NHTSA.gov

  2. Fuel system, diesel, delivery, fuel pumpJun 9, 2022

    Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

    Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

    Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.

    Campaign 22V406000 on NHTSA.gov

  3. Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020

    Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.

    Combustion in the intake manifold can increase the risk of a fire.

    FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.

    Campaign 20V699000 on NHTSA.gov

  4. Engine and engine cooling, engine, dieselAug 13, 2020

    Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

    An engine stall can increase the risk of a crash.

    FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.

    Campaign 20V475000 on NHTSA.gov

  5. Electrical system, wiringMay 17, 2018

    Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

    If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

    Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

    Campaign 18V332000 on NHTSA.gov

  6. Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017

    Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.

    A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.

    ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.

    Campaign 17E061000 on NHTSA.gov

  7. Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016

    Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.

    Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.

    Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.

    Campaign 16V240000 on NHTSA.gov

  8. Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016

    Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.

    A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.

    Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.

    Campaign 16V168000 on NHTSA.gov

  9. Suspension, rearJul 27, 2015

    Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.

    If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.

    Campaign 15V469000 on NHTSA.gov

  10. Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015

    Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.

    Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.

    Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.

    Campaign 15V461000 on NHTSA.gov

Representative owner complaints: power train

352 reports, newest first. Show all

  1. Power train, Nov 2, 2015, crash

    WHILE IN "PARK" AND IDLING, THE VEHICLE ROLLED FORWARD AND STRUCK OBJECTS 20 YARDS AWAY CAUSING $1500 WORTH OF DAMAGE TO THE RIGHT FRONT BUMPER. MY WIFE PARKED THE CAR AND HAD EXITED THE VEHICLE, WHEN AFTER A ABOUT 30 SECONDS, IT ROLLED FORWARD AND STRUCK HEADSTONES IN A CEMETERY. THE CAR STILL INDICATED IT WAS IN "PARK" WHEN MY SON RENTERED THE VEHICLE...UPDATED 05/02/16 *BF *JS

  2. Power train, Oct 31, 2015

    2015 GRAND CHEROKEE - 6 CYL - TRANSMISSION PROPBLEM- MULTIPLE OCCASIONS OF HARD & LOUD SHIFTING IN LOW GEARS - STUCK IN LOW GEAR - LOSS OF POWER - POOR MPG - CHECK ENGINE LIGHT ON INDICATING TRANS. ERRORS - DEALER HAS REPAIRED / PATCHED SOFTWARE 3 TIMES AND PROBLEMS CONTINUE...

  3. Power train, Oct 19, 2015

    TL* THE OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE WAS UPSHIFTED AND DOWNSHIFTED AND JERKED VIOLENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A DESIGN FLAW WITH THE TRANSMISSION AND IT NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40.

  4. Power train, Oct 6, 2015

    LEASED CAR ON 9/4/2015. SOMEONE AT DEALERSHIP HAD BEEN DRIVING IT SO IT HAD 4800 MILES WHEN I GOT IT. ON 10/3/2015, GOT IN CAR, STARTED ENGINE, SHIFTED CAR INTO DRIVE AND IT REVVED BUT DIDN'T MOVE. SERVICE PARKING BRAKE LIGHT CAME ON. I HADN'T TOUCHED THE PARKING BRAKE. TURNED CAR OFF AND ON AGAIN. SAME THING...CAR WOULDN'T SHIFT INTO GEAR, THEN GOT "SERVICE TRANSMISSION" MESSAGE AND CHECK ENGINE LIGHT. REPEATED TURNING CAR ON AND OFF SEVERAL TIMES, SHIFTING. NO RESPONSE. TURNED CAR ON, PUT IN REVERSE. HEARD A LOUD THUNK AND THE CAR MOVED BACKWARD. PUT IN DRIVE, HEARD A LOUD THUNK AGAIN, AND CAR MOVED SLUGGISHLY FORWARD. LIMPED HOME, CAR NOT RESPONDING AS NORMAL TO PRESSURE OF GAS PEDAL, PRAYING I GOT THERE WITHOUT THE CAR DYING. CALLED SERVICE AT 8 A.M. AT 9:30 A.M., WENT TO LEAVE HOUSE TO TAKE CAR TO DEALERSHIP. BACKED DOWN THE DRIVEWAY, PUT CAR IN DRIVE, NO RESPONSE. I THOUGHT I HAD GONE DOWN MY DRIVEWAY IN REVERSE, BUT IT MUST HAVE JUST ROLLED DOWN SINCE WE LIVE ON A HILL. I TURNED CAR OFF AND ON AGAIN, PUT CAR IN REVERSE. LOUD THUNK, LIKE THE BOTTOM WAS FALLING OUT OF CAR, AND CAR LURCHED INTO REVERSE. SHIFTED TO DRIVE, ANOTHER THUNK AND LURCH. PULLED CAR TO SIDE OF STREET AND CALLED CHRYLSER ROADSIDE ASSISTANCE FOR TOW. WAITED 5 HOURS FOR TOW TRUCK WHICH CAME FROM ANOTHER STATE. REALLY?! CAR IS NOW AT DEALERSHIP, GOT CALL TODAY 10/6 THAT THE VALVE BODY ON THE TRANSMISSION NEEDS TO BE REPLACED AND THAT IT IS A 7-10 DAY WAIT BECAUSE THE PART IS BACKORDERED. (AFTER READING ALL THESE COMPLAINTS, I NOW KNOW WHY). I'VE PAID TWO MONTHS LEASE ON THE VEHICLE, HAVE BEEN ABLE TO DRIVE IT FOR 3 WEEKS, AND 500 MILES. CURRENT MILEAGE IS APPROXIMATELY 5300.

  5. Power train, Sep 30, 2015, crash

    AFTER COMING TO COMPLETE STOP (AT A GAS PUMP), PUT TRANSMISSION INTO PARK, I STEPPED OUT OF VEHICLE, WITHIN 10 SECONDS THE VEHICLE BEGAN TO SLOWLY ROLLING BACKWARDS. MY VEHICLE STRUCK ANOTHER VEHICLE CAUSING DAMAGE TO BOTH VEHICLES. NOW BEING MORE AWARE OF THIS INCIDENT, I AM VERY CAREFUL TO ASSURE BOTH GEAR INDICATORS- SHIFT KNOB AND DISPLAY ON DASH- DISPLAY "P", AND CHECK VEHICLE PHYSICAL POSITION FOR MOVEMENT. I HAVE NOTICED THERE IS BOTH A LAG TO CHANGE DISPLAY AND NOT A POSITIVE INDICATION OF THE PARK POSITION WHEN CHANGING GEAR.

  6. Power train, Sep 22, 2015, crash

    TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE PARKED WITH THE ENGINE OFF, THE VEHICLE MOVED INDEPENDENTLY AND CRASHED INTO THE GARAGE DOOR AT THE CONTACT'S RESIDENCE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,513......UPDATED 02/10/16 *BF *TR

  7. Power train, Electrical system, Other or unspecified, Sep 21, 2015

    I PULLED INTO A PARKING LOT, PUT THE VEHICLE INTO PARK AND LEFT THE ENGINE RUNNING. I GOT OUT OF THE VEHICLE, WHEN IT STARTED TO ROLL BACKWARDS. I ATTEMPTED TO CLIMB INTO THE VEHICLE TO STOP IT, WHEN I FELL TO THE GROUND AND THE LEFT FRONT TIRE OF THE VEHICLE RAN OVER MY PELVIC AREA. I AM POSITIVE THAT THE CAR WAS IN PARK AT THE TIME IT STARTED TO ROLL AWAY.

  8. Power train, Sep 12, 2015

    OUR NEW 2015 JEEP GRAND CHEROKEE LIMITED SHIFTED OUT OF PARK WITH THE ENGINE RUNNING WHILE PARKED AT THE END OF THE DRIVEWAY. MY WIFE HAD STOPPED THE VEHICLE, APPLIED THE BRAKES AND SHIFTED THE VEHICLE INTO PARK. SHE LEFT THE ENGINE RUNNING AND EXITED THE VEHICLE WHILE LEAVING THE DOOR OPEN. AFTER SHE WALKED AWAY FROM THE VEHICLE IT STARTED MOVING FORWARD ALONG THE DRIVEWAY TOWARDS THE ATTACHED GARAGE OF OUR HOUSE. SHE CHASED AFTER THE CAR AFTER IT STARTED TO SLOWLY ROLL AWAY AND SHE CAUGHT UP TO THE CAR AND TRIED TO GET IN, BUT COULD NOT FULLY GET IN. ALL SHE COULD GET IN WAS HER RIGHT FOOT TO STEP ON THE BRAKE AND AS SHE WAS HOLDING ONTO THE STEERING WHEEL AS THE CAR WAS STILL MOVING. TRYING TO GET IN FURTHER, HER LEFT FOOT AND WHOLE LEFT LEG BUCKLED UNDERNEATH AND BEHIND HER AND SHE COULD NOT THEN USE HER LEFT FOOT TO HOIST HERSELF INTO THE CAR. SO SHE GRABBED THE SHIFT THINKING SHE HAD TO PUT IT BACK INTO PARK BUT COULD NOT SEE TO CONFIRM AND ALSO TRIED TO PUSH THE IGNITION 'OFF' BUTTON BUT THE CAR WAS STILL RUNNING EVEN THOUGH SHE PUSHED THE OFF BUTTON AS HER RIGHT FOOT WAS STILL ON THE BRAKE. AFTER THE VEHICLE FINALLY STOPPED SHE THEN SHE FELL BACK ONTO THE GROUND TRYING TO RECOVER HER LOST FOOTING (LEFT FOOT AND LEG) AND THEN ROLLED OVER TO GET BACK UP ON HER FEET AND THEN SAT IN THE CAR TO CHECK THAT IT WAS IN PARK AGAIN (THE ENGINE WAS STILL RUNNING). SHE THEN SHUT OFF THE VEHICLE AND WITH INTENSE PAIN HOBBLED TO THE HOUSE SCREAMING IN PAIN WHILE CALLING OUT TO ME. AFTER SHE WAS LATER ADMITTED TO THE HOSPITAL EMERGENCY ROOM, HAD X-RAYS AND A CT SCAN IT WAS CONFIRMED THAT HER LEFT KNEE INJURY AND LEG PAIN WAS DUE TO A FRACTURED KNEE FROM THIS INCIDENT. ..UPDATED 05/02/16 *BF *CN

  9. Power train, Electrical system, Sep 4, 2015, crash

    ON DECEMBER 5, 2014, I ACCEPTED DELIVERY OF A NEW 2015 MODEL YEAR JEEP GRAND CHEROKEE OVERLAND 4X4, EQUIPPED WITH AN 8-SPEED PADDLE-SHIFT AUTOMATIC TRANSMISSION AND ?KEYLESS ENTER ?N GO.? ON DECEMBER 12, 2014, I WAS TRAVELLING WITH A FRIEND. WHEN WE REACHED OUR DESTINATION, I PULLED TO THE SIDE OF THE PAVED STREET, PLACED THE VEHICLE IN ?PARK,? PRESSED THE ?ON OFF? BUTTON TO SHUTOFF THE ENGINE, AND EXITED THE VEHICLE THROUGH THE DRIVER?S DOOR. THE PASSENGER HAD EXITED THE FRONT PASSENGER DOOR, AND WAS COMING AROUND THE REAR OF THE VEHICLE. (IT SHOULD BE NOTED THAT NEITHER I NOR MY PASSENGER HAD TO ?UNLOCK? OUR DOORS TO EXIT THE VEHICLE, CONFIRMING I HAD PLACED THE VEHICLE IN ?PARK.?) AS SHE APPROACHED THE LEFT REAR OF THE VEHICLE, SHE REMARKED THAT I HAD NOT SHUT THE VEHICLE OFF. AS I REPLIED, ?YES, I DID,? I NOTICED EXHAUST COMING FROM THE VEHICLE?S TAILPIPE. I RETURNED TO THE DRIVER?S DOOR, OPENED THE DOOR, REACHED IN AND PRESSED THE ?ON OFF? BUTTON 2-3 TIMES; THE VEHICLE WOULD NOT SHUT OFF. AS I WAS PRESSING THE ?ON OFF? BUTTON I BELIEVE I HEARD THE ENGINE ?REV? AND THE VEHICLE BEGAN TRAVELLING IN REVERSE. I WAS CAUGHT BETWEEN THE OPEN DRIVER?S DOOR AND THE VEHICLE AND DRUG ALONG. I REACHED IN AND GRABBED THE STEERING WHEEL IN AN ATTEMPT TO PULL MYSELF IN AND GAIN CONTROL OF THE VEHICLE. I WAS UNABLE, AND FINALLY LET GO OF THE WHEEL AND DROPPED INTO THE MIDDLE OF AN INTERSECTION. AS THE VEHICLE PROCEEDED ACROSS THE INTERSECTION IT BACKED INTO A WOODEN FENCE WHERE IT CAME TO REST, IDLING. A RESPONDING SHERIFF?S DEPUTY ARRIVED ON THE SCENE, AND HE TOLD ME HE WAS UNABLE TO PLACE THE VEHICLE INTO ?PARK.? I SUSTAINED SOFT TISSUE INJURIES TO MY LEG(S).....UPDATED 04/25/16 *BF *CN

  10. Power train, Electrical system, Aug 28, 2015, crash

    TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. AFTER PARKING THE VEHICLE AND RETURNING TO IT, IT WAS DISCOVERED THAT THE VEHICLE HAD SHIFTED INDEPENDENTLY INTO REVERSE AND CRASHED INTO ANOTHER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56.

  11. Power train, Aug 26, 2015, crash

    AFTER REVERSING OUT FROM A PARKING SPOT, I USED THE ELECTRONIC SHIFTER TO PUT THE VEHICLE IN PARK (BY NUDGING THE SHIFTER FORWARD WITH FOOT ON THE BRAKE) SO I COULD QUICKLY RETRIEVE SOMETHING FROM THE GROUND; AS SOON AS I EXITED THE VEHICLE, I FELT IT PULL AWAY, APPARENTLY IN DRIVE (WHICH WOULD HAVE REQUIRED ME TO NUDGE THE SHIFTER BACKWARDS), AND IT ROLLED FORWARD AND STRUCK A FENCE POST BEFORE I WAS ABLE TO GET BACK IN AND GET MY FOOT ON THE BRAKE. THIS DAMAGED THE FRONT BUMPER AND TRIM, REQUIRING REPAIR BY A BODY SHOP. THE BRAND NEW VEHICLE WAS PURCHASED ONLY 9 DAYS PRIOR TO THE INCIDENT.

  12. Power train, Aug 26, 2015

    TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 5 MPH, THE SHIFT LEVER FAILED WITHOUT WARNING. THE CONTACT MENTIONED THAT IF THE BRAKE WAS NOT ENGAGED, THE VEHICLE WOULD ROLL AWAY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.

  13. Power train, Aug 25, 2015, crash

    TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE PARKED, THE VEHICLE UNEXPECTEDLY ROLLED ACROSS A FIVE LANE STREET, CRASHED INTO A STOP SIGN AND AN UNOCCUPIED PARKED VEHICLE. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE DRIVER SIDE OF THE VEHICLE SUSTAINED SEVERE DAMAGES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE EXTERIOR DAMAGES WERE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. ....UPDATED 04/25/16 *BF *CN

  14. Power train, Jul 11, 2015

    PULLING AWAY FROM TRAFFIC LIGHT, TRANSMISSION APPEARED TO BE STUCK IN EITHER FIRST OR SECOND GEAR, AND WOULD NOT SHIFT TO ANOTHER GEAR. ATTEMPTING TO ACCELERATE (GOT UP TO 20MPH) RESULTED IN THE ENGINE OVER REVVING AND THE OIL PRESSURE TO EXCEED 90 POUNDS. THE CHECK ENGINE LIGHT DID NOT COME ON. AFTER TURNING OFF VEHICLE AND LETTING IT SIT FOR APPROXIMATELY 30 MINUTES, DROVE THE VEHICLE AND EVERYTHING APPEARED NORMAL. WILL BE TAKING VEHICLE TO DEALER FOR DIAGNOSIS AND REPAIR.

  15. Power train, Air bags, Jul 10, 2015, crash

    TL* THE CONTACT RENTED A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED ON A SLOPE, THE VEHICLE SHIFTED INTO DRIVE WITHOUT THE BRAKE PEDAL BEING DEPRESSED. THE VEHICLE CRASHED INTO A METAL POST AND THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 9,500.

  16. Power train, Jul 2, 2015

    TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING AND APPROACHING A TRAFFIC LIGHT, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE VIOLENTLY ACCELERATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. THE VIN WAS NOT AVAILABLE. UPDATED 09/03/15*LJ UPDATED 11/06/2017*CN

  17. Power train, Structure, Jun 29, 2015, crash

    VEHICLE WAS PUT INTO PARK WHILE RUNNING. THE VEHICLE THEN STARTED TO ROLL BACKWARDS WHILE STILL IN PARK AND THEN COLLIDED INTO ANOTHER PARKED VEHICLE. WHILE THE VEHICLE WAS ROLLING BACKWARDS 3 OTHER OCCUPANTS PROCEEDED TO EVACUATE THE VEHICLE BEFORE IT COLLIDED WITH THE OTHER PARKED CAR. THE EVACUATION OF THE VEHICLE LEFT THE DOORS OPEN WHICH, WHEN THE VEHICLES COLLIDED, LEFT THE DOORS OF THE ROLLING VEHICLE (THE JEEP) UNABLE TO BE CLOSED.*UPDATED* THE DRIVER LEFT THE VEHICLE TO GO INTO A GAS STATION, THE SHIFT INDICATOR SHOWED THE VEHICLE TO BE IN PARK. THE VEHICLE STARTED TO ROLLAWAY, THE TWO CHILDREN AND THE ADULT PASSENGER EVACUATED THE VEHICLE AS THEY THOUGHT IT MIGHT ROLL INTO STREET TRAFFIC AND BE STRUCK. A CHILD WAS INJURED EXITING THE VEHICLE AS THE VEHICLE COLLIDED WITH ANOTHER PARKED VEHICLE, AND THEN CONTINUED ON ROLLING INTO A DITCH. A BYSTANDER JUMPED IN THE VEHICLE TO TRY TO STOP THE ROLLING AND NOTICED THAT THE SHIFT INDICATOR WAS SHOWING THE VEHICLE WAS IN PARK.*SMCH....UPDATED 04/25/16 *BF UPDATED 11/01/2017*CN

  18. Power train, Jun 15, 2015

    I TRAVEL FOR A LIVING, OWN AND OPERATE MANY VEHICLES. I RECENTLY RENTED A GRAND CHEROKEE FOR A WEEK OF SALES IN MO. THE COMBINATION OF THE KEYLESS IGNITION AND ELECTRONIC SHIFT ARE VERY DANGEROUS FOR THE FOLLOWING REASONS: TO START, YOU PUT YOUR FOOT ON THE PEDAL AND PUSH THE BUTTON. NO PROBLEM. THE ELECTRONIC SHIFT DOES NOT HAVE INTUITIVE, DETENTE OR POSITIVE GEAR POSITIONS. IT REQUIRES SPECIFIC, COUNTER-INTUITIVE MOVEMENTS THAT MUST BE LEARNED, CAREFULLY EXECUTED AND TEDIOUSLY WATCHED: ON TWO OCCASIONS, I PUT MY FOOT ON THE BRAKE AND PUSHED THE BUTTON TO TURN OFF THE VEHICLE. WRONG! I CAME BACK TO A VEHICLE THAT WAS STILL RUNNING. I ALSO THOUGHT THE TRANSMISSION WAS IN PARK 3 TIMES WHEN IT WASN'T AND GOT OUT OF THE CAR ONLY TO HAVE IT START MOVING. ONE OF THOSE TIMES THE ENGINE WAS STILL ON. ANOTHER TIME IT ROLLED BACK INTO A PARKING LOT WHILE I WAS VISITING A CUSTOMER. AFTER 2 DAYS I TRAINED MYSELF TO BE EXTRA-EXTRA CAREFUL WHEN SHUTTING OFF AND EXITING THE CAR. NO ONE SHOULD HAVE TO BE THAT CAREFUL OR GO THROUGH AN UNNATURAL RITUAL TO TURN OFF A VEHICLE. I OWN AND DRIVE A MANUAL TRANSMISSION, AN AUTOMATIC AND A MOTORCYCLE. I HAVE DRIVEN THROUGHOUT THE US AND EUROPE. I HAVE NEVER EXPERIENCED ANYTHING AS POTENTIALLY DANGEROUS IN A MODERN VEHICLE. ...UPDATED 07/30/15 *BF

  19. Power train, May 23, 2015

    I TOOK MY 2015 JEEP CHEROKEE LATITUDE IN FOR A RECALL SOFTWARE UPDATE TO PROTECT DURABILITY OF THE 9 SPEED AUTOMATIC TRANSMISSION. DRIVING HOME THE VEHICLE WAS AT 5500 RPMS AT 50 MPH. I TOOK IT BACK TO THE SERVICE DEALERSHIP AND WAS ADVISED THERE WAS A TRANSMISSION CODE AND AS THEY HAD NO TRANSMISSION TECH I'D HAVE TO GET IT TO A JEEP DEALER 30 MILES AWAY. THE SERVICING DEALERSHIP PUT THIS ON ME TO DO. THEY DID NOT MENTION ANY SAFETY RISK OF DRIVING ITS THERE UNTIL I EXPRESSED CONCERN. THEY THEN HAD ME TAKE IT HOME AND CALL ROADSIDE ASSISTANCE. A MONTH LATER IT IS 35 MILES AWAY SITTING AT A JEEP DEALER WAITING FOR A NEW TRANSMISSION. THE VEHICLE HAS 3600 MILES ON IT. COMMUNICATION AND CUSTOMER SERVICE HAS BEEN POOR. I'VE REQUESTED TWICE DIRECT E MAIL COMMUNICATION WITH MY CASE MANAGER TO TRACK EXCHANGES BUT HAVE BEEN IGNORED BEYOND PHONE COMMUNICATION.

  20. Power train, Vehicle speed control, May 19, 2015

    TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS AFTER DISENGAGING THE ACCELERATOR AND BRAKE PEDALS, THE VEHICLE ACCELERATED WITHOUT ANY CONTROL. THE VEHICLE SHIFTED INTO DIFFERENT GEARS INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.

  21. Power train, May 8, 2015

    AFTER A COMPLETE STOP AND PLACING THE VEHICLE IN "PARK", TURNING OFF THE ENGINE AND DEPARTING THE CAR, THE CAR COMES OUT OF PARK AND INTO NEUTRAL AND STARTS ROLLING. THE STABILITY CONTROL LIGHT COMES ON. SOMETIMES THE INSTRUMENT PANEL GOES BLANK WHILE DRIVING. *TR

  22. Power train, Apr 21, 2015

    WHEN MOVING THE GEAR SHIFT ALL THE UP FROM DRIVE TO PARK THE CAR IS NOT ALWAYS IN PARK BUT REVERSE. THIS HAS HAPPENED MULTIPLE TIMES AND THE CAR WILL BEGIN MOVING BACKWARD WHEN I TAKE MY FOOT OF THE BRAKE. IT SEEMS LIKE THE COMPUTER IS NOT QUICK ENOUGH TO RECOGNIZE THE MOVEMENT OF THE SHIFTER. VERY DANGEROUS BUT NOW I AM AWARE OF IT. *TR

  23. Power train, Electrical system, Engine, Mar 16, 2015

    A WEEK PRIOR TO THE MAJOR ISSUE THE VEHICLE WAS SHOWING SIGNS OF MECHANICAL PROBLEMS. THESE PROBLEMS INCLUDED THE WIPERS TURNING ON WHEN THEY WERE IN THE OFF POSITION, SIMULTANEOUSLY THE RADIO CUT OUT (THIS HAPPENED SEVERAL TIMES THAT DAY). THE NEXT DAY WHILE DRIVING TO WORK AT 6:30AM THE INTERIOR LIGHTS ON THE DASH AND DOORS BLINKED ON AND OFF SEVERAL TIMES. I CONTACTED THE DEALERSHIP THAT DAY BUT WAS NOT ABLE TO GET AN APPOINTMENT RIGHT AWAY. FOUR DAYS AFTER THIS ALL STARTED I WAS DRIVING THE VEHICLE GOING ABOUT 40 MPH AND SLOWED DOWN TO ABOUT 10-15 MPH TO MAKE A RIGHT TURN INTO A PARKING LOT, I WENT TO GIVE THE CAR GAS TO COMPLETE MY TURN AND REALIZED THAT THE CAR HAD LOST POWER. I COASTED INTO A PARKING SPOT AND LOOKED DOWN AT THE EVIC SCREEN TO REALIZE THE CAR WAS IN NEUTRAL WITHOUT MY DOING AND WOULD NOT RESTART ITSELF. MANY MECHANICAL LIGHTS WERE POPPING UP ON THE EVIC SCREEN, WHICH I TOOK PICTURES OF FOR RECORDS. I HAD THE VEHICLE TOWED TO THE DEALERSHIP THAT DAY.HOWEVER I AM SCARED THAT IF THEY "FIX" IT , IT COULD HAPPEN AGAIN. ON MONDAY 3/16/15: THE DEALERSHIP TOLD ME THAT THE WIPER/RADIO ISSUE WAS FIXED WITH AN "UPDATE" BUT THE MASTER TECH THAT WORKS FOR THE DEALERSHIP REQUESTED TO DRIVE MY CAR HOME WITH HIM TO MAKE SURE THE PROBLEMS ARE SOLVED. I HAVE NEVER HEARD OF A TECH TAKING HOME A CAR BEFORE BUT I AGREED TO LET HIM SINCE I FEEL I AM AT THE HANDS OF JEEPS MERCY IN FIXING THIS ISSUE. I AM VERY DISPLEASED THAT A JGC DEPENDING ON THE MODEL WORTH $40-70K HAS MANY COMPLAINTS LOADED AGAINST THEM WITH LITTLE END IN SIGHT OF THE COMPANY WANTING TO RESOLVE THESE COMPLAINTS. I REFUSE TO PUT MY SAFETY AND OTHERS SAFETY IN JEOPARDY! THIS COMPANY KNOWS SOMETHING IS WRONG WITH THEIR CARS AND THEY DO NOTHING ABOUT IT BUT KEEP SAYING ITS A "SOFTWARE UPDATE". I HAVE READ THE FORUMS AND MANY OTHER PEOPLE HAVE SIMILAR ISSUES, ITS NOT JUST "SOFTWARE". *TR

  24. Suspension, Power train, Electronic stability control (ESC), Mar 12, 2015

    WHEN DRIVING AT APPROX 25 MILES AN HOUR THE CAR SEEMED TO CHANGE GEAR AND CAUSE A JERKING AND JOLTING MOTION. *TR

  25. Power train, Electrical system, Mar 9, 2015

    TL*THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE HESITATED IN A JERKING MOTION. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES. THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE CONTACT NO LONGER DRIVES THE VEHICLE BECAUSE OF THE POTENTIAL SAFETY HAZARD. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 20.