2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints: power train
352 reports, newest first. Show all
Power train, Jul 5, 2018, fire
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, A POLICE OFFICER INFORMED THE CONTACT THAT THERE WERE FLAMES UNDERNEATH THE VEHICLE. THE VEHICLE WAS PULLED OVER AND THE FIRE EXTINGUISHED ON ITS OWN WHILE THE OFFICER WAS LOOKING FOR A FIRE EXTINGUISHER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM BOISE (222 S AUTO DR., BOISE, ID 83709, (208) 514-0835). THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS SAFE TO DRIVE TO HIS DESTINATION OF DENVER, CO. THE VEHICLE WAS THEN TAKEN TO THE LARRY H. MILLER CHRYSLER JEEP DODGE RAM 104TH DEALER (1800 W 104TH AVE, THORNTON, CO 80234, 720-907-0928). THE CONTACT WAS INFORMED THAT THE MANUFACTURER WOULD SEND AN INVESTIGATOR TO INVESTIGATE THE MATTER. THE INVESTIGATOR STATED THAT THE FAILURE WAS CAUSED BY AN EXTERNAL FACTOR. THE VEHICLE WAS THEN TAKEN TO AUTONATION CHRYSLER JEEP BROADWAY (5445 S BROADWAY, LITTLETON, CO 80121, 303-578-6103) WHERE THE TRANSMISSION COVER AND THE TRANSMISSION FLUIDS WERE REPLACED. THE TECHNICIAN ALSO STATED THAT THE ORIGINAL GASKET FOR THE TRANSMISSION COVER WAS REPLACED AS WELL TO ELIMINATE A FIRE HAZARD. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.
Power train, May 25, 2018
AFTER THE TRANSMISSION UPDATE THE SHIFTER STILL DOESN'T WORK PROPERLY
Power train, May 2, 2018, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE PARKED, THE VEHICLE INDEPENDENTLY ROLLED AWAY AND CRASHED INTO A PARKING SIGN AND A BUILDING. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 337-98083. THE FAILURE MILEAGE WAS 20,000.
Power train, Apr 18, 2018, crash
I PUT MY CAR IN PARK IN THE GARAGE, GOT OUT OF MY CAR AND IT STARTED TO BACK UP ON ME, BENDING THE DOOR BACK AND LOOSENING THE HINGE BUT GETTING CAUGHT ON THE WALL. I WAS ABLE TO JUMP BACK IN AND STEP ON THE BRAKE, THE CAR SHIFTER HAD SLIPPED BACK INTO REVERSE. I HAD MY CAR FIXED AS THE DOOR WAS UNSTEADY. I THEN RECEIVED A RECALL ON THAT PARTICULAR PART AND SENT IN ALL MY INFORMATION BUT WAS DENIED COVERAGE. I AM VERY ANGRY ABOUT THIS AND REQUEST A SUPERVISOR TO CALL ME. I HAD THE SHIFT FIXED AT A LOCAL JEEP DEALERSHIP SINCE THEN.
Power train, Apr 13, 2018
THE TRANSMISSION FREQUENTLY SHIFTS INTO NEUTRAL OR PARK, WHILE THE VEHICLE IS IN MOTION, WITHOUT DRIVER INPUT. THE TRANSMISSION FREQUENTLY WILL NOT GO INTO REVERSE, WITHOUT MULTIPLE ATTEMPTS THE TRANSMISSION FREQUENTLY WILL NOT GO INTO PARK WITHOUT MULTIPLE ATTEMPTS THE FORWARD COLLISION WARNING FREQUENTLY ACTIVATES FOR NO REASON AND STOPS THE CAR THE VEHICLE HAS BEEN IN FOR REPAIRS ON MULTIPLE OCCASIONS, YET STILL EXHIBITS SIGNIFICANT SAFETY ISSUES. *TT *TR
Power train, Jan 12, 2018
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IN PARK, THE GEAR SHIFTER INDEPENDENTLY MOVED OUT OF GEAR AND ROLLED FORWARD. THE CONTACT HAD TO APPLY THE BRAKE PEDAL. THE VEHICLE WAS NOT INSPECTED AND DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED TO DETERMINE IF A SOLUTION COULD BE PROVIDED. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT *TR
Power train, Other or unspecified, Jan 9, 2018
MY JEEP SHIFTS ROUGH WHILE INCREASING SPEED. IT JERKS AND HESITATES WHEN SHIFTING GEARS. ALSO THE GEAR SHIFTER MOVES VERY EASILY TO OTHER GEARS I.E. N, R, D WHILE DRIVING OR EVEN PARKED.
Power train, Dec 18, 2017
I'VE REACHED OUT SEVERAL TIMES FOR THE LAST 2 YEARS WITH MY TRANSMISSION ISSUES WITH MY JEEP. I WAS TOLD FOR THE MAJORITY OF THE 2 YEARS THAT NOTHING COULD BE DONE TO FIX IT OR THAT IT WAS JUST THE WAY THE CAR DRIVES. AFTER GETTING CHRYSLER/JEEP INVOLVED AT THE DEALERSHIP AND HAVING A CASE MANAGER WHO WAS ABSOLUTELY USELESS, SOMEHOW AFTER 2 YEARS THEY MAGICALLY REALIZED THERE WAS SOMETHING WRONG WITH THE TRANSMISSION. THEY HAD THE CAR FOR OVER A WEEK AND WHEN I GOT IT BACK, IT WAS ABOUT 50% BETTER. I ASSUMED THAT WAS AS GOOD AS IT GETS SINCE JEEP DOESN'T REALLY FIX ANYTHING. AS OF THE LAST WEEK OR SO THE CAR IS NOW WORSE THAN WHEN I TOOK IT IN. IT HARD SHIFTS FROM FIRST TO SECOND GEAR THEN IT HARD SHIFTS DOWN FROM 3RD TO 2ND WHEN STOPPED AND THEN STUTTERS FORWARD. THE SHIFTING IS ERRATIC AND WHEN STOPPING AND THEN NEEDING TO ACCELERATE THE CAR JUST HESITATES LIKE IT DOESN'T KNOW WHAT TO DO. WHICH HAS CAUSED ME TO ALMOST GET HIT BY ANOTHER CAR SEVERAL TIMES. IT IS A LIABILITY NOT ONLY TO MYSELF BUT TO OTHER PEOPLE. IT HESITATES ON THE INTERSTATE WHEN ACCELERATING AND LEFT ME IN A SITUATION WHERE I WAS STUCK BETWEEN TWO SEMI TRUCKS AND THE CAR BASICALLY STALLED OUT. IT SHOULD NOT BE DRIVEN OR ON THE ROAD. IM GOING TO BE KILLED IN THE CAR. I DO NOT TRUST THAT JEEP KNOWS HOW TO FIX THE CAR OR EVEN HAS A FIX FOR THE ISSUE AT THIS POINT. IVE DONE RESEARCH AND IT SEEMS THAT ITS A KNOWN ISSUE WITH THE 2015 TRANSMISSIONS. I HAVE GIVEN JEEP SEVERAL CHANCES TO MAKE THE SITUATION RIGHT AND NOW I;M DONE DEALING WITH IT. NOW ITS A MATTER OF HOW MUCH VALUE JEEP PUTS ON A HUMAN LIFE. HOW MANY MORE LAWSUITS WILL JEEP HAVE BECAUSE OF THIS VEHICLE BEFORE SOMETHING IS DONE.
Power train, Dec 15, 2017, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE SHIFTER INDEPENDENTLY SHIFTED OUT OF PARK AND RESULTED IN A REAR END COLLISION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS PREVIOUSLY TAKEN TO FOLSOM LAKE CHRYSLER DODGE JEEP RAM (12545 FOLSOM BLVD, FOLSOM, CA) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). SINCE THE REPAIR, THE CONTACT HAD NOT SEEN A DIFFERENCE IN THE PERFORMANCE OF THE SHIFTER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS TOWED, BUT WAS NOT DESTROYED. THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.
Power train, Nov 22, 2017
2015 JEEP GRAND CHEROKEE. CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER STATED THE VEHICLE HAD TRANSMISSION RELATED DEFECTS THAT COULD CAUSE TEMPORARY LOSS OF CONTROL. UPDATED 11/22/2017*JS *JS
Power train, Nov 8, 2017
GEAR SHIFT SLIPS INTO REVERSE FROM THE PARK POSITION ON THE SELECTOR PANEL.
Power train, Electrical system, Oct 31, 2017, crash
ON 10/21/19 MY 2015 JEEP GRAND CHEROKEE LIMITED MOUNT FUNCTIONED. WHILE TRYING TO SLOWLY BACK UP MY CAR IN A GARAGE THE VEHICLE SEIZED ALL DASHBOARD LIGHTS WENT OUT INCLUDING BACK UP CAMERA SCREEN. ONLY ONE LIGHT APPEARED BEFORE IMPACT WITH A POLE WHICH WAS THE SERVICE TRANSMISSION LIGHT. MY FOOT WAS OFF THE GAS WHEN IT JOLTED BACKWARDS INTO A LARGE POLE. THIS HAS HAPPENED MULTIPLE TIMES WHERE THE CAR WOULD SEIZE OR ACCELERATE INTO FIRST GEAR. IT HAS DONE THIS WHEN MY FOOT WASN'T ON THE GAS PEDDLE ASWELL. I CONTACTED SAFFORD JEEP IN SPRINGFIELD VA THREE TIMES ABOUT MY CONCERN. NOTHING WAS CORRECTED NOW I HAVE BEEN IN AN ACCIDENT WITH VERY BAD VEHICLE BODY DAMAGE. CHRYSLER HAS DONE NOTHING AND WILL NOT GIVE ME ANY ANSWERS ON THE SATUS OF THEIR INVESTAGATION. THIS HAS NOW COST ME OUT OF POCKET BECAUSE THEY WANT TO DRAW THIS OUT AS LONG AS POSSIBLE.
Power train, Electrical system, Other or unspecified, Oct 30, 2017
THE AUTOMATIC TRANSMISSION DOWNSHIFTS HARSHLY WITH A BANG. UP SHIFTS ARE ALSO HARSH AT TIMES. TRANSMISSION SOFTWARE HAS BEEN UPDATED TWICE BUT THE ISSUE CONTINUED. RECENTLY THE TRANSMISSION VALVE BODY WAS REPLACE AND THE ISSUE HAS GOTTEN MUCH WORSE. MY JEEP IS CURRENTLY BACK AT THE DEALERSHIP.
Power train, Oct 25, 2017
I PURCHASED A 2015 JEEP GRAND CHEROKEE FROM A CHRYSLER DODGE DEALERSHIP ON JUNE 3, 2016. THAT PARTICULAR DAY, THERE WERE NEW 2016 JEEP GRAND CHEROKEE'S BUT THEY WERE NOT FOR SALE AND HAD SOME TYPE OF "DO NOT SALE STICKERS" ON THEM. THE SALES REP STATED THE NEW 2016 JEEP GRAND CHEROKEES WERE UNDER RECALL AND COULD NOT BE SOLD UNTIL THE RECALL WAS FIXED. THERE WAS ONE PRE OWNED 2015 JEEP GRAND CHEROKEE AVAILABLE SO I ASKED IF IT UNDER RECALL TOO AND WAS TOLD NO SO I PURCHASED IT. IN OR AROUND SEPTEMBER 2016, I RECEIVED A RECALL NOTICE FOR THE VEHICLE. I WAS SO ANGRY AND FELT LIKE I HAD BEEN DUPED BECAUSE I SPECIFICALLY ASKED ABOUT A RECALL AND WAS TOLD THERE WAS NONE. I DID SOME RESEARCH AND LEARNED THERE IS NO STATE LAW THAT REQUIRES DEALERSHIPS TO DISCLOSE RECALLS ON PRE OWNED VEHICLES; THE STATE LAW ONLY GOVERNS BRAND NEW VEHICLES NOT BEING SOLD. I FELT DEFEATED AND LET IT GO, UNTIL THIS MONTH; WHEN I DECIDED TO HAVE THE RECALL COMPLETED (AT A DIFFERENT DEALER). THIS MADE ME ANGRY ALL OVER AGAIN SO I DID ADDITIONAL RESEARCH AND LOCATED THE NHTSA'S 2015 CONSENT ORDER AGAINST FCA USA AND DECIDED TO REPORT THIS ISSUE TO YOU FOR REVIEW. IN THE CONSENT ORDER, FCA WAS SUPPOSED TO "DEVELOP AND IMPLEMENT A PROCESS TO DETER DEALER SALES OF UNREMEDIED VEHICLE SUBJECT TO RECALLS, REGARDLESS OF WHETHER NEW OR USED. IN MY CASE, THAT DID NOT HAPPEN AND I DON'T WANT THIS TO HAPPEN TO ANYONE ELSE! MY QUESTION IS, DOES THE CONSENT ORDER APPLY TO MY SITUATION? IF SO, WHAT ARE MY OPTIONS?
Power train, Vehicle speed control, Oct 23, 2017
I HAVE A 2015 GRAND CHEROKEE THAT HAS BEEN IN FOR THE ROLLAWAY RECALL. TONIGHT I PULLED INTO A PARKING LOT, GOT OUT OF THE CAR QUICKLY TO SEE HOW FAR I PULLED IN, AND THE CAR STARTED ROLLING BACKWARDS. I THOUGHT THE CAR WAS IN PARK BUT IN TURN IT WAS NOT. THE CAR WAS IN REVERSE. PREVIOUS TO TONIGHT I'VE HAD THIS HAPPEN AND AS SOON AS YOU LET GO OF THE BRAKE, IF THE DOOR IS OPEN, THE "AUTO PARK" KICKS IN AND THE VEHICLE GOES INTO PARK. THAT DID NOT HAPPEN. I WAS ABLE TO CATCH THE CAR BEFORE IT WENT TO FAR AND GET IT IN PARK. AFTER THAT INCIDENT I TOOK VIDEOS ON THE BEHAVIOR. REPEATEDLY GOING FROM PARK, TO REVERSE, OR DRIVE WITH THE DOOR OPEN, TAKING MY FOOT OF THE BRAKE AND EVERY TIME IT ROLLED AND AUTO PARK DID NOT APPLY. TURNED THE CAR OFF AND ON A FEW TIMES AND STILL, NO AUTO PARK. THE VIDEOS ARE TO LARGE TO FIT INTO THE 5 MB LIMIT BUT CAN BE SENT BY ANY OTHER MEANS YOU HAVE AVAILABLE OR HERE IS A LINK TO THEM ON ONEDRIVE. HTTPS://1DRV.MS/F/S!AIRASNB8AJCYG1XQR6WWNTQYIRJ8 I DO NOT FEEL SAFE DRIVING THIS CAR AS THE RECALL DOES NOT WORK. IF A SATISFACTORY FIX CANNOT BE MADE I WOULD LIKE TO DISCUSS WHAT OPTIONS ARE AVAILABLE TO ME. THANKS....UPDATED 11/13/2017 *BF THE CONSUMER STATED THE ANOTHER TRIGGER FOR THE AUTO PARK WAS WEARING A SEATBELT. THE SEAT BELT HAS TO BE OFF, NOT IN PARK, AND THE DRIVER'S DOOR OPEN IN ORDER FOR IT TO WORK PROPERLY. THIS SEEMED TO BE THE INTENDED BEHAVIOR SO, THE CONSUMER WOULD LIKE TO HAVE THE COMPLAINT DISREGARDED. UPDATED 11/30/2017*JS
Power train, Oct 16, 2017
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 70 MPH, THE VEHICLE BEGAN TO LOSE POWER WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS PULLED OVER TO A SHOULDER LANE, WHERE IT WAS ABLE TO RESTART AND RETURN TO NORMAL DRIVING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (FIELDS CHRYSLER JEEP DODGE SANDFORD, 750 TOWNE CENTER BLVD, SANFORD, FL 32271). THE VEHICLE WAS NOT DIAGNOSED, BUT THE DEALER PLACED A RECORDING DEVICE IN THE VEHICLE TO RECORD THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.
Power train, Electrical system, Sep 25, 2017
2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO ISSUES WITH VEHICLES U CONNECT. *LD THE CONSUMER STATED THE VEHICLE EXPERIENCED A LIFE THREATENING TRANSMISSION DEFECT AND REQUESTED FOR THE VEHICLE TO BE REPAIRED. *JS THE CONSUMER REQUESTED INFORMATION AND CORRECTION CONCERNING THE GEAR OR GEARS SHIFT FROM 'S' AND 'D' INTO NO GEARS. "NO GEARS IDENTIFICATION" APPEARS ON THE DISPLAY. THE SHIFT IS UNPREDICTABLE AND OCCURS WHILE DRIVING. *JS THE CONSUMER STATED THE MILEAGE RECORDED ON THE ODOMETER DOES NOT CONFORM TO THE MANUFACTURER'S DISCLOSED MILES PER GALLON. THE MANUFACTURER HAS BEEN NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED.*JS
Power train, Aug 10, 2017
AFTER WE PURCHASED THE JEEP GRAND CHEROKEE IT WAS TAKEN IN FOR A RECALL FOR THE TCM, TO BE SERVICED AND HAVE THE POWER STEERING FLUID CHECKED FOR LEAKS DUE TO THE WELL BEING EMPTY. WE WERE THEN TOLD WHEN WE PICKED UP THE VEHICLE AND THE POWER STEERING WELL WAS DRY THAT ALL JEEPS ARE LIKE THAT. AFTER QUESTIONING THAT STATEMENT THE TECH WENT TO VEHICLE AND FILLED THE WELL. AFTER THE DEALERSHIP REPLACED THE PART, THE VEHICLE WILL HOLD FOR 2 TO 3 SECONDS THEN BEGIN TO ROLL BACK FOR 10 TO 30 FEET DEPENDING ON THE GRADE OF THE INCLINE WHEN IN DRIVE. IT IS AN AUTOMATIC WITH THE HILL START ASSIST WHICH DOES HOLD THE BRAKES FOR THE ALLOTTED TIME. THE RECALL WAS FOR THE VEHICLE TO GO INTO PARK IF THE DRIVER TAKES OFF HIS SEATBELT AND EXITS THE CAR IN GEAR. THAT DOES WORK. THE JEEP WILL CONTINUE TO ROLL UNTIL IT JERKS ITSELF INTO NEUTRAL THEN STALLS THE MOTOR, IT WILL CONTINUE TO ROLL IF THE BRAKE IS NOT APPLIED. CHRYSLER AND THE DEALERSHIP CONTINUE TO SAY THAT ALL VEHICLES (AUTOMATICS) WILL ROLL BACK ON AN INCLINE IN DRIVE AND NOT STOP UNTIL YOU APPLY THE BRAKE NO MATTER THE DISTANCE. WE HAVE DISCUSSED THIS ISSUE WITH MULTIPLE CHRYSLER CERTIFIED MECHANICS AND THEY HAVE STATED THAT UNDER ANY CIRCUMSTANCE NO AUTOMATIC TRANSMISSION SHOULD ROLL BACK MORE THAN A FOOT. THE MANAGER OF THE SERVICE DEPARTMENT STATED THAT ALL VEHICLES ROLL BACK NO MATTER THE DISTANCE. I STATED MY KIA SOUL DOES NOT EVEN MOVE AN INCH BACKWARDS IN DRIVE ON AN INCLINE, HE RESPONDED WITH"YES IT DOES". HE THEN STATED THAT "DUE TO THE LEMON LAW WE CAN NOT GUESS WHAT IS WRONG, IF WE ARE FIX IT THREE TIMES YOU CAN RETURN THE VEHICLE AND THE TIME WE HAVE PUT INTO YOUR JEEP WE ARE NOT GETTING PAID FOR ". HE ALSO STATED THAT OUR JEEP DOES NOT IDLE HIGH ENOUGH AND CAN NOT BE ADJUSTED AND CHRYSLER SAYS WE ARE RESPONSIBLE TO HAVE CONTROL OF THE VEHICLE AT ALL TIMES. WE DON'T WANT TO RETURN THE JEEP WE WANT IT SAFE.
Power train, Jul 25, 2017, crash
OUR 2015 GRAND CHEROKEE WAS PARKED IN A STORE PARKING LOT, IN PARK BUT RUNNING. THE SHIFT INDICATOR SHOWED IT IN PARK WHEN MY FIANC EXITED THE JEEP SHE WENT INTO THE STORE,SOMEONE CAME IN AND INDICATED THAT THE JEEP WAS GOING CRAZY. THE JEEP HAD SHIFTED ITSELF INTO REVERSE, DROVE AROUND THE PARKING LOT TWICE AND FINALLY CRASHED INTO A TREE. CALLS TO FIAT/CHRYSLER HAVE BEEN LESS THAN HELPFUL BUT THEY HAVE TOLD US THAT AN INSPECTOR WILL BE COMING TO LOOK AT THE JEEP AND NOT TO DRIVE IT IN THE MEAN TIME. THIS IS A PROBLEM THAT FIAT/CHRYSLER IS AWARE OF SINCE THERE IS AN OPEN RECALL DEALING WITH THIS ISSUE BUT UNFORTUNATELY THEY WON'T PAY FOR A RENTAL OR PROVIDE A LOANER VEHICLE WHILE WE WAIT FOR AN INVESTIGATOR TO LOOK OVER THE JEEP.
Power train, Jul 13, 2017
HAD JEEP RECALL PERFORMED FOR THE AUTO PARK ISSUE. SINCE THE RECALL, THE JEEP HAS TRIED TO ENGAGE AUTOPARK FOUR TIMES WHILE IN MOTION. THE FIRST TIME WE WERE 30 MILES FROM HOME, MERGING ON TO FREEWAY. JEEP WENT IN TO NEUTRAL, DISPLAY READ 'VEHICLE SPEED TOO FAST TO SHIFT I TO PARK'. OBVIOUSLY NOT TRYING TO SHIFT INTO PARK AS I MERGE IN HIGHWAY TRAFFIC! STOPPED IN SIDE OF ROAD, VEHICLE WOULD NOT SHIFT INTO PARK. SET EBRAKE, HAD VEHICLE TOWED IN. A FEW WEEKS LATER, TRANSFER CASE INTERNALLY EXPLODED. JUNE 19TH WIFE WAS GOING THROUGH AN INTERSECTION, VEHICLE WENT IN TO NEUTRAL AGAIN. THIS TIME DISPLAY SAYS ' AUTOPARK DISABLED. SHE COASTED IN TO A PARKING LOT, SHUT CAR OFF, STATED IT AND EVERYTHING WAS OK. FOUR DAYS AGO WIFE WAS BACKING OUT OF DRIVEWAY AND JEEP SLAMMED IN TO PARK, ON ITS OWN. SHE TRIED PULLING FORWARD AND IT SLAMMED INTO PARK AGAIN. AUTOPARK ONCE AGAIN TRIED TO ENGAGE ITSELF. THIS FEATURE SHOULD ONLY HAPPEN WHEN SPEEDS ARE 1.2 MPH OR SLOWER, OR IF AT HIGHER SPEEDS, IT SHOULD SHIFT TRANSMISSION INTO NEUTRAL. I'M SCARED TO DRIVE THIS JEEP NOW. IF IT'S SLAMMING INTO PARK AT 10 MPH, WHAT'S TO PREVENT IT FROM DOING IT AT 65/70 MPH?
Power train, Jun 26, 2017
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED WITH THE ENGINE LEFT RUNNING, THE VEHICLE REVERSED INDEPENDENTLY INTO THE GARAGE WITHOUT WARNING AND CAUSED THE REAR WINDOW TO FRACTURE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER CUETER CHRYSLER JEEP DODGE RAM LOCATED ON 2448 WASHTENAW AVE, YPSILANTI, MI, 48197, WHERE THEY INFORMED THE CONTACT THAT THEY WOULD SERVICE THE RECALL AND REPAIR THE REAR WINDOW. IN ADDITION, THE CONTACT STATED THAT SHE NEVER RECEIVED THE RECALL NOTIFICATION LETTER FOR NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN), HOWEVER THE VEHICLE WAS INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.
Power train, Structure, May 30, 2017
MY VEHICLE'S BODY WAS DAMAGED DUE TO IT NOT GOING INTO PARK. I WAS BACKING A TRAILER INTO A GARAGE AND PUT IT IN PARK WHEN IT WAS STATIONARY. WHEN I GOT IT, IT ROLLED BACK, CAUSING BODY DAMAGE.
Power train, May 1, 2017
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE LATITUDE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF MOTOR POWER. THE CHECK ENGINE AND SERVICE TRANSMISSION WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE FAILURE WAS RELATED TO THE RECALL RECEIVED HOWEVER THEY WERE INFORMED BY OTHER DEALERS THAT THEY HAD PERFORMED THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,796. PARTS DISTRIBUTION DISCONNECT.
Power train, Apr 25, 2017, crash
I BACKED UP MY JEEP INTO A PARKING SPACE IN SFO SHORT TERM PARKING, I PUT THE TRANSMISSION IN P , APPLIED THE FOOT PARKING BRAKE TURNED OFF THE ENGINE AND EXITED THE CAR. WHEN I WENT OUT TO PICK UP MY SUITCASE, I COULD NOT OPEN THE TAILGATE SINCE THE CAR WAS TOO CLOSE TO THE WALL. I REENTERED INTO THE CAR, STARTED THE ENGINE AND MOVED THE CAR FEW FEET FORWARDS IN ORDER TO BE ABLE TO OPEN THE TAILGATE AND PICK UP MY SUITCASE, I MEANT TO DRIVE THE CAR BACK IN REVERSE TO PARK IT AFTER REMOVING THE SUITCASE, I MOVED THE GEAR SHIFTER FORWARDS AND BELIEVED THAT THE GEAR SELECTOR WAS IN PARK AND THE ENGINE WAS RUNNING I OPENED THE LIFT GATE, REMOVED MY SUITCASE , AND MANUALLY CLOSED THE TAILGATE, I PUT THE SUITCASE ON THE SIDE AND WENT BACK IN ORDER TO DRIVE THE CAR BACK, WHEN I SAW THE CAR MOVING FORWARDS, AND EVENTUALLY HIT THE WALL ON THE OTHER SIDE , ABOUT 40 FEET AWAY, I JUMPED INTO THE CAR IN ORDER STOP IT, I ENDED UP SITTING IN THE DRIVER SEAT APPLYING THE BRAKE, BUT A FRACTION OF A SECOND TOO LATE. THE FRONT OF THE CAR SUFFERED SUBSTANTIAL DAMAGE IN THE LEFT SIDE , THE AIRBAG HAS NOT DEPLOYED. I AM SURE THAT IT HAPPENED BECAUSE OF THE CONFUSING GEAR SHIFTER EMPLOYED IN THIS CAR AS INCLUDED RECALL S27 WHICH WHEN I WHEN I VISITED THE DEALER ( CHRYSLER OF STEVENS CREEK) FEW MONTH EARLIER, SOON AFTER I GOT THE RECALL LETTER, THEY WERE NOT READY TO PERFORM THE RECALL. RIGHT AFTER IT HAPPENED, I CONTACTED THE DEALER, THEY PERFORMED THE RECALL. I CAN SEE NOW THAT IF THE RECALL WOULD HAVE BEEN PERFORMED EARLIER THIS INCIDENT WOULD NOT HAVE HAPPENED. I ALSO WISH THEY WILL REPLACE THE SHIFTER, TO THE ONE WHICH THEY APPLIED TO THE NEXT YEAR MODEL, SINCE IT IS STILL DANGEROUS THAT IT IS ALMOST ALWAYS IMPOSSIBLE TO PUT THE SHIFTER FAST IN REVERSE TO AVOID ACCIDENT.
Power train, Apr 14, 2017
DOES NOT ALWAYS ACHIEVE PARK GEAR WHEN SHIFTED TO IT. VERY OFTEN THE VEHICLE WILL NOT MAKE IT PAST NEUTRAL OR REVERSE WHEN ATTEMPTING TO SHIFT TO PARK RESULTING IN THE VEHICLE ROLLING FORWARD OR BACKWARD DEPENDING ON THE PITCH OF THE ROAD, OR WILL LURCH BACKWARD IF THE ELECTRONIC SHIFTIER ONLY ACHIEVES REVERSE. ON 2 OCCASIONS WITH MY 2014 AND 2015 GRAND CHEROKEES AFTER SHIFTING TO WHAT I THOUGHT WAS PARK AND EXITED, THE VEHICLE ROLLED AWAY FROM ME. MOST RECENTLY ABOUT 5 WEEKS AGO I HAD BACKED INTO MY DRIVEWAY AND STOPPED ABOUT 6-8 FEET FROM MY GARAGE DOOR , SHIFTED TO WHAT I THOUGHT WAS PARK AND HAD ONLY ACHIEVED REVERSE. AT THE SAME TIME MY DAUGHTER HAD COME OUT OF THE HOUSE TO GO INTO THE GARAGE AND AS I TOOK MY FOOT OFF THE BRAKE THE CAR NOW IN REVERSE LURCHED BACKWARD AND HAD I NOT SLAMMED ON THE BRAKE MY 15 YEAR OLD DAUGHTER WOULD HAVE BEEN PINNED IN BETWEEN THE CAR AND GARAGE DOOR. I NOTIFIED CHRYSLER AND HAVE AN OPEN CASE WITH THEM BUT THEY HAVE OFFERED ME NO RESOLUTION AT THIS TIME SAYING THAT THE CAR PERFORMS AS EXPECTED. ALL I ASKED WAS TO BE RELEASED FROM MY LEASE TO GET INTO WITH A NEW GRAND CHEROKEE THAT HAS THE NEW SHIFTER. NOW I AM CONSIDERING LEGAL ACTION AND I AM STARTING HERE.