2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints: power train
352 reports, newest first. Show all
Power train, Jul 20, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE TECHNICIAN STATED THAT THE VEHICLE WAS NOT REPAIRED DUE TO A TECHNICAL ISSUE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Power train, Jul 14, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Power train, Jul 14, 2016, crash
I BACKED UP TO A PARKING STALL AND SHIFTED TRANSMISSION IN WHAT I THOUGHT WAS PARK. BUT THE TRANSMISSION WAS STILL IN REVERSE. WHEN I WAS EXITING THE CAR, IT STARTED TO MOVE BACKWARDS. I HIT THE BRAKE PEDAL, BUT THE CAR HIT A POST. THERE WAS SOME DAMAGE TO THE REAR BUMPER.
Power train, Vehicle speed control, Jul 12, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE INDEPENDENTLY ENGAGED THE SPORT FEATURE AND REVVED RAPIDLY. THE VEHICLE ACCELERATED RAPIDLY AS IF IT WERE IN OVERDRIVE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT COULD NOT BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70. ....UPDATED 08/29/16 *BF UPDATED 08/30/16.*JB
Power train, Jul 11, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, IT ROLLED BACKWARDS. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,290. PARTS DISTRIBUTION DISCONNECT.
Power train, Jul 7, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING AT ANY SPEED, THE GEAR SHIFTER DOWNSHIFTED BY ITSELF WITHOUT WARNING. THE VEHICLE WAS PULLED OVER AND THE ENGINE WAS RESTARTED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Power train, Jul 7, 2016
IN ADDITION TO THE UNSAFE ELECTRONIC GEAR SHIFTER, WHICH HAS NO ACTUAL FIX, THIS CARE HAS HAD REPEATED PROBLEMS WITH STAGNATION IN SHIFTING GEARS AND IS VERY ROUGH AND UNPREDICTABLE IN ITS SHIFT PATTERN AND ENGINE RPM. WE HAD THIS CAR IN ONCE ALREADY FOR THIS ISSUE AND AFTER A "SOFTWARE" UPDATE THE SHIFTING PROBLEMS HAVE WORSENED. VERY UNHAPPY WITH THE SAFETY IMPLICATIONS OF THIS ENTIRE TRANSMISSION AND SHIFTING SYSTEM.
Power train, Jul 5, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE GEAR SHIFTER STICK WAS PLACED IN THE PARK POSITION, THE VEHICLE ROLLED AWAY. THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN) HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 17,000. PARTS DISTRIBUTION DISCONNECT.
Power train, Jul 5, 2016
SHIFT LEVER DESIGN DOES NOT PROPERLY ALLOW SELECTION OF GEARS, I.E. PARK VS. REVERSE VS. DRIVE. HAVE EXPERIENCED SITUATIONS WHERE IMPROPER GEAR WAS SELECTED, LEADING TO UNANTICIPATED VEHICLE MOVEMENT. VEHICLE HAS BEEN INADVERTENTLY IN REVERSE, WHEN THOUGHT TO BE IN PARK, BUTTON WAS PUSHED TO STOP ENGINE, BUT KEPT ON RUNNING; STARTED TO EXIT AND VEHICLE ALMOST CRASHED INTO GARAGE DOOR. INDICATOR LIGHTS ARE NOT ALWAYS VISIBLE DUE TO STEERING WHEEL, BLOCKING VIEW OF DASH, AND/OR BRIGHT AMBIENT LIGHT. PROBLEM OF GEAR SELECTION IS ESPECIALLY CRITICAL WHEN MANEUVERING A TRAVEL TRAILER, AS THIS VEHICLE IS OCCASIONALLY USED FOR TOWING, AND HITCHING AND/OR PARKING OF TRAILER IS A BACK AND FORTH PROCESS. HAVE RECALL NOTICE (NO. 16V-240), BUT SUPPOSEDLY THE FIX IS NOT YET AVAILABLE. NEWS REPORTS INDICATE THAT SOLUTION WILL BE TO ADD AUDIBLE WARNINGS? THAT DOESN'T FIX THE PROBLEM; BETTER BE LOUD AND DISTINCTIVE, LIKE "HEY STUPID, YOU'RE NOT IN PARK!". SOLUTION SHOULD BE TO RETURN TO A TRADITIONAL MECHANICAL SHIFTER WITH DEFINITE POSITIONS FOR EACH GEAR. CURRENT ARRANGEMENT IS TOO MUCH LIKE PUSH BUTTONS OR TOUCH SCREEN.
Power train, Jun 30, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IN PARK, IT BEGAN TO REVERSE WITHOUT WARNING. THE FAILURE RECURRED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 523.
Power train, Jun 29, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN IN FOR RECALL REPAIRS ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN); HOWEVER, THE SAFETY REMEDY WAS NOT COMPLETED. THE CONTACT WAS INFORMED BY THE DEALER THAT THE COMPONENT FOR THE RECALL WAS NOT GOING TO BE REPAIRED, AND THEY WOULD REPAIR THE VEHICLE TO DISABLE STARTING IF THERE WERE ANY DOORS AJAR. THE CONTACT DID NOT FEEL SAFE DRIVING THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND NO FURTHER REPAIRS WERE MADE. THE FAILURE MILEAGE WAS 21,434.
Power train, Jun 29, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 10 MPH, THE VEHICLE SHIFTED INTO A LOWER GEAR INDEPENDENTLY. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO BE DIAGNOSED, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,600. UPDATED 09/22/16*LJ
Power train, Jun 29, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHEN THE CONTACT PARKED AND EXITED THE VEHICLE, IT ROLLED FORWARD OVER THE CONTACT'S LEFT FOOT. THE CONTACT WAS DRIVEN TO THE HOSPITAL WITH A FRACTURED FOOT AND STAYED THERE OVERNIGHT. THE CONTACT RECEIVED A RECALL NOTICE REGARDING THE SHIFTER NOT ENGAGING IN GEAR AND TO BE CAREFUL WHILE PARKING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 6,200.
Power train, Jun 29, 2016
THE DESIGN OF THE AUTOMATIC TRANSMISSION GEAR SHIFTER CAN LEAD TO INCORRECT GEAR SELECTION. MANY TIMES I HAVE SWITCHED FROM D TO R ONLY TO BE STUCK IN NEUTRAL OR GONE ALL THE WAY TO P. VICE VERSA, ON SWITCHING FROM P TO D THE CAR MAY GO TO N BECAUSE THE JOYSTICK WAS NOT HELD QUITE LONG ENOUGH. THE "NOTCHES" THAT INDICATE THE GEAR SELECTION VIA TACTILE FEEDBACK TO THE DRIVER ARE VERY SUBTLE AND CAN BE EASILY MISINTERPRETED OR MISCOUNTED.
Power train, Jun 28, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE GEAR SHIFT BUTTON FAILED TO PLACE THE VEHICLE COMPLETELY INTO THE PARK POSITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN), BUT THE PART WAS UNAVAILABLE FOR A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Power train, Jun 28, 2016
WHEN PLACING THE CAR INTO PARK, THOUGHT IT HAD GONE INTO PARK WHEN IN FACT THE CAR WAS IN NEUTRAL. AS I WENT TO LEAVE THE CAR, IT STARTED TO ROLL A BIT. LUCKILY, I WAS ABLE TO JUMP BACK IN THE SEAT AND STOP THE CAR. THE DISPLAY LIGHT ON THE SHIFTER, DEPENDING ON THE LIGHT IS DIFFICULT TO SEE AS WELL AS THE SHIFTER ITSELF BEING HARD TO TELL WHAT GEAR YOU ARE IN BECAUSE OF ITS POSITION. THIS IS A MAJOR SAFETY ISSUE. I AM SOON TO HAVE A BABY AND I AM VERY CONCERNED ABOUT THIS AND WANT TO TURN THIS CAR BACK IN BEFORE SOMETHING SERIOUS HAPPENS! CHRYSLER NEEDS TO LET FOLKS TURN CARS BACK IN AND WALK AWAY BEFORE MORE INJURIES OCCUR. I DO NOT WANT TO CONTINUE MY LEASE ON THIS CAR. I MAKE MY PAYMENTS EVERY MONTH ON A CAR I THOUGHT WAS SAFE AND THIS ONE SURELY IS NOT!
Power train, Jun 27, 2016
AUTOMATIC TRANSMISSION GEAR SELECTOR IS CONFUSING AND SLOW. SEVERAL TIMES WHEN MAKING A "K" U TURN WHICH REQUIRES QUICKLY SELECTING AND SHIFTING BETWEEN DRIVE AND REVERSE, I WAS MISTAKENLY IN NEUTRAL AND THE TIME DELAY CAUSED MY CAR TO BE SITTING IN TRAFFIC FOR TOO LONG A PERIOD WHILE I FUSSED WITH THE SHIFTER TO GET THE CAR INTO THE PROPER GEAR IN ORDER TO MOVE. CARS WERE FAST APPROACHING BUT NARROWLY AVOIDED A COLLISION.
Power train, Jun 27, 2016
I ALSO HAD PROBLEMS WITH THE MONOSTABLE ELECTRONIC (E-SHIFT) GEARSHIFT. AS I CAME TO A STOP TO GET MY MAIL, I SHIFTED MY GEARSHIFT TO PARK. HOWEVER IT JUMPED BACK TO REVERSE, AND AS I OPENED THE DOOR AND STEPPED OUT, IT WAS ALREADY ROLLING BACKWARDS ONTO THE STREET. THE DOOR SLAMMED ME DOWN AND THE FRONT LEFT TIRE ROLLED OVER MY KNEES CAUSING A DISLOCATED SHOULDER AND SOME KNEE ABRASIONS. MY NIECE AND DAUGHTER WERE IN THE CAR AS IT ROLLED AWAY ONTO THE STREET. THANKFULLY THERE WERE NO CARS ON THE STREET, BUT MY DAUGHTER HAD TO JUMP INTO THE DRIVER SEAT TO STOP THE CAR. MY NEIGHBOR CALLED 911 AND THE AMBULANCE, PARAMEDICS, FIREFIGHTERS, AND POLICE CAME. I WAS SENT TO THE ER BECAUSE OF THESE INJURIES. I ALSO HAVE ALL OF THIS CAPTURED THROUGH MY DASHBOARD CAMERA AND HAVE A POLICE REPORT. I WAS WELL AWARE OF THE RECALL NOTICE I RECEIVED IN THE MAIL, BUT BECAUSE THE DESIGN OF THIS GEARSHIFT, IT IS INEVITABLE THAT MORE AND MORE INJURIES ARE OCCURRING. JUST ONE WEEK LATER WHEN THIS INCIDENT OCCURRED, ANTON YELCHIN DIED BECAUSE OF THIS DEFECT. THERE NEEDS TO BE A LAWSUIT AND PROPER COMPENSATION FOR THESE INJURIES.
Power train, Structure, Jun 25, 2016, crash
AFTER PLACING MY VEHICLE IN PARK ON A FLAT SURFACE PARKING LOT AND GOT OUT OF MY VEHICLE IT STARTED TO ROLL BACK STRIKING ANOTHER CAR. IT CAUSED MINIMAL DAMAGE TO THE REAR BUMPER WHICH COSTED ME $200.00 TO REPLACE. I NOTIFIED THE DEALT WHO STATED ITS WAS USER ERROR AT THE TIME. NOW I'M STARTING TO SEE AND HEAR ABOUT OTHER CUSTOMERS COMPLAINING ABOUT THE SAME PROBLEM, SO I KNOW FOR SURE IT WASN'T USER ERROR. THIS ISSUE CONTINUES TO HAPPEN AS I HAVE TO DOUBLE CLUTCH IT TWICE FOR IT TO READ PARKED. I PAY TO MUCH A MONTH FOR A VEHICLE THAT COULD CAUSE DEATH, INJURY OR ADDITION DAMAGES THAT'S UNACCEPTABLE.
Power train, Jun 24, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE SHIFTER WOULD ERRONEOUSLY SHIFT OUT OF GEAR AND A HUM WAS PRESENT COMING FROM THE TRANSMISSION. ALSO, THE DISPLAY PANEL CHANGED FROM DRIVE AND DISPLAYED A STRAIGHT LINE. THE VEHICLE BEGAN TO HESITATE AND REDUCE SPEED. AFTER STOPPING AND SWITCHING THE SHIFTER BACK TO DRIVE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS ERRATIC TRANSMISSION FAILURE. THE PCM, TCM, REH, AND IPC WERE ALL REPROGRAMMED. AFTER RETRIEVING THE VEHICLE AND DRIVING, THE VEHICLE WOULD NOT ACCELERATE ON DEMAND. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 700. UPDATED 08/10/16*LJ CONSUMER STATED INFORMATION STATED IS TRUE INCIDENT OCCURRED APPROXIMATELY 5 TIMES AFTER ATTEMPT WAS REPAIRED UPDATED 6/12/18*JB
Power train, Jun 22, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AT TIMES, WHEN THE GEAR SHIFT WAS PLACED IN PARK, THE VEHICLE REVERSED WITHOUT WARNING. IN ORDER TO STOP THE VEHICLE, THE BRAKE PEDAL HAD TO BE DEPRESSED AND THE VEHICLE PLACED IN PARK OR EVEN TURNED OFF COMPLETELY. THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 30,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. PARTS DISTRIBUTION DISCONNECT.
Power train, Seats, Jun 22, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IN REVERSE, THE GEAR SHIFTER INDEPENDENTLY SWITCHED INTO THE NEUTRAL POSITION. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). ON SEVERAL OCCASIONS, THE FRONT DRIVER SEAT READJUSTED INDEPENDENTLY. THE CONTACT STATED THAT THE SEAT ADJUSTMENT WARNING INDICATOR ILLUMINATED ONLY WHEN THE VEHICLE WAS IN PARK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.
Power train, Structure, Jun 22, 2016, crash
THIS SAFETY COMPLAINT IS RELATED TO THE MONOSTABLE GEAR SHIFTER ON MY 2015 JEEP GRAND CHEROKEE. I HAD A MINOR ACCIDENT A COUPLE MONTHS AGO THAT I INITIALLY ATTRIBUTED TO MY OWN ERROR, ALTHOUGH I HAD A HARD TIME BELIEVING I JUST GOT OUT OF THE CAR WITH IT STILL IN GEAR. WHEN I SAW THE NATIONAL NEWS COVERAGE AFTER THE TRAGIC DEATH OF ACTOR A. YELCHIN AND THE SAFETY RECALL, I QUICKLY REALIZED THAT MY INCIDENT MAY HAVE BEEN RELATED TO THE SAME PROBLEM. ....UPDATED 0711/16 *BF HERE'S WHAT HAPPENED: I STARTED BACKING OUT OF MY DRIVEWAY ON MY WAY TO A MEETING, THEN REALIZED I LEFT MY WATER BOTTLE IN THE FRIDGE ' SO I PULLED BACK INTO THE DRIVEWAY, PUT THE CAR IN PARK, AND WALKED THROUGH MY GARAGE INTO THE HOUSE. I WALKED TO THE FRIDGE, GRABBED THE WATER, SAID A FEW WORDS TO MY WIFE AND KIDS, AND HEADED FOR THE DOOR. WHEN I OPENED THE DOOR, I WAS SURPRISED TO SEE MY CAR ROLLING TOWARD ME. IT HAD BEEN APPROXIMATELY 30 SECONDS SINCE I GOT OUT OF THE CAR. LUCKILY, MY CAR ROLLED INTO MY WIFE'S 2008 JEEP PATRIOT, WHICH WAS PARKED IN THE GARAGE. THIS RESULTED IN MINOR BODY DAMAGE TO BOTH OF OUR VEHICLES (SEE ATTACHED PICTURES OF THE DAMAGE. I'VE SINCE APPLIED TOUCH-UP PAINT ON MY CAR TO PREVENT RUST, ETC). HAD MY CAR BEEN SIX INCHES TO THE RIGHT, IT WOULD HAVE MISSED MY WIFE'S CAR AND ROLLED DIRECTLY AT THE DOOR I WAS WALKING OUT OF. WHILE THE DRIVEWAY HAS A LITTLE SLOPE TO IT, THE GARAGE IS FLAT, SO THE CAR WOULD HAVE PICKED UP ADDITIONAL SPEED BEFORE HITTING THE HOUSE, AND MY WIFE AND TWO KIDS WERE RIGHT BEHIND ME IN THE KITCHEN. MY KIDS WERE PLAYING OUTSIDE AND IN THE GARAGE JUST BEFORE THIS HAPPENED, AND HAD LUCKILY JUST GONE IN TO EAT DINNER. THIS COULD HAVE BEEN A MUCH, MUCH WORSE OUTCOME. I'M INTERESTED IN HAVING THE SHIFTER FIXED AS PART OF THE RECALL, AND WOULD ALSO LIKE TO SEE FIAT CHRYSLER TAKE RESPONSIBILITY FOR THE DAMAGE TO OUR VEHICLES. UPDATED 11/17/17*JS
Power train, Jun 21, 2016
WE, TOO, HAVE HAD PROBLEMS WITH THE MONOSTABLE ELECTRONIC (E-SHIFT) GEARSHIFT IN OUR 2015 JEEP GRAND CHEROKEE. ONE OF THE CRITICAL MOVEMENTS IS WHEN YOU ARE IN A BUSY MALL, RESTAURANT OR OTHER VENUE'S PARKING AREAS. OFTEN, WHEN TRYING TO BACK OUT, WE SUDDENLY SEE A CAR APPROACHING AND TRY TO GET THE CAR BACK INTO FORWARD ('D'). THERE IS FREQUENTLY AN OVERSHOOT WITH THE SHIFTER AND WE WIND UP IN 'P' OR 'N' RATHER THAN THE DESIRED 'D' OR 'S.' SINCE WE ARE DISTRACTED WATCHING AND TRYING TO AVOID THE OTHER VEHICLE, THE INSTRUMENT ANNUNCIATOR INDICATOR LIGHTS ARE OF NO USE AND JUST BY FEEL, WE CAN'T TELL WHERE WE ARE IN THE DIRECTION MODES. ALSO, WHEN TRYING TO GET INTO ANY MODE, IT IS OFTEN ANOTHER OVERSHOOT IN WHICH WE WIND UP, MAKING FOR A POTENTIALLY DANGEROUS AND, AT BEST, A FRUSTRATING EVENT. THIS SYSTEM IS VERY IMPRECISE AND CONFUSING. THE DESIGN AND ENGINEERING OF THIS SYSTEM, IN MY OPINION, IS INITIALLY DEFECTIVE IN THE ERGONOMICS ALONE AND A MASSIVE FAIL IN ITS EXECUTION. WE HAVE PUT THE VEHICLE IN WHAT WE THOUGHT WAS 'P' AND, YET, WHEN RELEASING THE BRAKE, THE CAR ROLLED FORWARD BECAUSE IT WAS STILL IN 'D.' I MENTIONED THIS UNSETTLING SITUATIONS TO THE DEALER AT LEAST ONCE AND DEBRIEFED THIS SITUATION THREE TIMES DURING ANSWERING THE SURVEYS WE RECEIVED OVER A PERIOD OF TIME FOLLOWING OUR PURCHASE. APPARENTLY, OTHERS HAVE ALSO DONE SO. IT HAS TAKEN A HIGH VISIBILITY ACCIDENT TO GET THE FCA COMPANY TO ACKNOWLEDGE THE PROBLEM; WHILE THEY STILL MAINTAIN IT IS NOT THEIR DESIGN, BUT OUR INADVERTENTY ERRONEOUS OPERATIONS.
Power train, Electrical system, Engine, Jun 21, 2016, crash
I HAVE A 2015 GRAN CHEROKEE WHILE PARKED IN MY GARAGE THE JEEP ROLLED FORWARD HITTING THE GARAGE DOORS , CALLED CHYSLER WAS TOLD THERE IS A RECALL BUT I'M NOT DOING IT RIGHT ? I ASKED , WHAT PLACING THE CAR IN PARK? OR BUYING A CAR THAT IS A SAFETY HAZARD !!!, WE SHOULD HAVE BEEN WARNED THIS CAR WAS GOING TO KILL SOMEONE.!!!!