2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints: seat belts
59 reports, newest first. Show all
Seat belts, Jul 12, 2023
My driver side seatbelt no longer retracts, and is not functioning.
Seat belts, May 15, 2023
Passenger Rear Seat Belt is Jammed and will not extend properly. It is completely useless and will cost $940+ to fix.
Seat belts, Mar 17, 2023
The driver side seatbelt will not retract. This is a significant risk in the event of an accident. Yes, my local mechanic has confirmed that the seatbelt is not retracting.
Seat belts, Mar 14, 2023
Glockner of Ashland KY has determined that both front seats belts will not retrace. I understand that the warranty is extended for 15 years. I have been waiting for several months, they tell me they are on back order. My wife drives this vehicle every and this is s serious safety issue. Thank you in advance for your help. Please help us. Regards [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Air bags, Seat belts, Mar 4, 2023
I purchased a used 2015 Jeep Grand Cherokee 5.7L V8 Hemi on 03/03/2023 at approximately 7:30pm from Rairdon Honda in Burien Washington. The car started displaying on the dashboard that the seat belts for the passengers weren’t on even though the seatbelts were indeed on, and then the sensors for the airbags started going off stating that there was a problem with the airbag sensor. The car was then taken back to Rairdon Honda in Burien and they simply stated that they recently Replaced the car battery and that was the reason as to why the sensors weren’t working. After speaking to one of the technicians they stated since the seatbelt sensors showed that the seatbelt wasn’t on that incase of an accident the airbags wouldn’t deploy. This was not disclosed at the time of sale, I was reassured that everything would be fine when I took the car home the first time. I can’t risk having a car that has such severe safety issues and put my son and partner in this car knowing that the airbags could possibly fail to deploy.
Seat belts, Jul 28, 2022
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that the driver's side seat belt was fractured. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed the seat belt needed to be replaced. The vehicle was not repaired. The manufacturer was notified but no additional assistance was provided. The approximate failure mileage was 125,000.
Seat belts, Jul 8, 2022
Seatbelt not retracting
Seat belts, Jul 2, 2022
Driver side seat belt does not retract and is not secure. When I called the dealership The service person said there is no open recalls it’s my responsibility to have it fixed. There are several 2015 jeep grand Cherokee‘s on here with the same problem. Jeep need to take responsibility and fix it! Click it or ticket is the catchphrase here in Florida. Jeep needs to fix it so I can click it!
Seat belts, May 16, 2022
Both my driver and passenger seat belts are not retracting as they should. Seat belts are really loose and puts my life at risk every time I drive my vehicle. I did take my jeep to my local auto shop and they quoted me over $1400 to get both seat belt retractors and assembly replaced. In my opinion, its something that should be replaced without cost due to manufacturing malfunction. I have not had my vehicle inspected by the manufacturer or insurance. There was no warning lamps or messages prior to failure. I bought my jeep pre owned and have only has it for 2 years. This is not a “wear and tear” situation.
Air bags, Seat belts, Apr 16, 2022, crash
I lost control of my 2015 jeep grand cherokee Laredo and crashed head on into a utility pole. The airbags did not deploy and my seat belt did not lock up on. I was traveling about 40mph at the time. The lack of restraint from the seat belt and no airbag sent me smashing into the steering wheel. No warning lights telling me something was wrong with airbag.
Seat belts, Mar 10, 2022
Both passenger and driver side seatbelt guide cracked and made seatbelt inoperable. Unable to retract seatbelt freely.
Seat belts, Feb 23, 2022
My seatbelts won't retract due to cracked plastic on the D ring. Dealer says this is a known issue but it's been since November and they say it's on backorder.
Seat belts, Feb 16, 2022
The front passenger seat belt malfunctioned; it does not retract and is stuck in one set position that can not be used by a passenger. Not having a working seatbelt in the front passenger seat is a significant risk to anyone that is a passenger in the front passenger seat. This problem has been inspected and confirmed by the dealer (North Olmsted Chrysler, Jeep, Dodge, Ram located in North Olmsted Ohio), but not by the manufacturer, police, insurance representatives or others. No warning lamps, messages or other symptoms of the problem prior to the failure. After the dealer inspected the seat belt, they confirmed the seat belt is covered under an "extended warranty", which may suggest this is a well known problem with the vehicle. This inspection by the dealer was completed on November 24, 2021 and the seat belt still has not been fixed by the dealer. It has been nearly three months that I have not had a working seatbelt in my vehicle due to the dealers inability to fix the problem, and luckily no one has been seriously injured or killed in that time.
Seat belts, Feb 14, 2022
The want retracted . It ‘s in a lock position want go in and want come out on passager side.
Seat belts, Jan 31, 2022
In December 2021, the B-pillar mounted D-ring cracked in my 2015 Jeep Grand Cherokee causing the passenger seat belt to not retract. The cracked D-ring prevented the proper retraction of the seat belt so that it would not fit snugly and securely around the passenger. Research showed that NHTSA initiated a Preliminary Evaluation about such occurrences in the 2013-2015 Jeep Grand Cherokees with Fiat Chrysler Automobile US LLC in September 2019. I have ordered a part from the Jeep dealership and am awaiting its arrival so that the dealership can perform the necessary repair.
Seat belts, Dec 10, 2021
The seat belt retractor on the passenger side stopped working completely several months ago and the drivers side is not working correctly. The vehicle is basically unsafe to drive. We have been told that this issue is part of a warranty extension solution that was approved by your organization...instead of an actual recall. We have been waiting for months to have it repaired, but Chrysler reports they cannot get the part because of supply chain issues. We feel that Chrysler should pay to have it repaired with another seat belt retractor (not the one that has been on back order for months) so that can have a safe vehicle to drive. We have found the part locally..but have been told the warranty will not be honored because it is not the part that Chrysler approved for the repair. Please help us resolve this. I have filed an official complaint with Chrysler (reference number 81226409) but have received no response. Thank-you in advance for any assistance you can provide.
Seat belts, Jun 14, 2021
Passenger and driver side front seat seat belt fail to retract once extended, resulting in excess seat belt material across the body, and thus possibility of a delayed or insufficient tensioner reaction in an event. Vehicle is subject to a warranty extension for a similar concern (slow retraction), but after inspection by an authorized dealership, it was determined that the seat belts upper D-ring does not exhibit the damage that the warranty extension was released for. However, upon inspection it was found that other plastic routing components on the seat belt have begun to crack, fail, and separate. As this other damage was not specifically addressed in the warranty extension, no coverage for this defect applies.
Seat belts, Mar 2, 2021
REAR SEAT BELT RETRACTORS DO NOT ADEQUATELY TENSION SEATBELTS.
Seat belts, Jan 28, 2021
THE DRIVER SIDE SEAT BELT DOES NOT RETRACT BACK TO POSITION. WHEN PARKED AND EXITING THE VEHICLE THE SEAT BELT HANGS AND GETS CAUGHT IN THE DOOR. THIS HAS TO BE A SAFETY ISSUE WITH THE SEAT BELT FITTING SO LOOSE BECAUSE IT NO LONGER RETRACTS.
Seat belts, Nov 17, 2020
WITHIN THE SAME MONTH PERIOD OF TIME BOTH PASSENGER AND DRIVER SIDE SEAT BELTS ARE NOW COMPLETELY FAILING TO RETRACT. EARLIER THIS YEAR THEY STARTED RETRACTING MORE SLOWLY BUT NOW WILL NOT RETRACT AT ALL MAKING THE SEAT BELTS ESSENTIALLY USELESS. I'VE TAKEN THIS VEHICLE TO THE LOCAL DEALER WHO REPORTS THE RETRACTION ASSEMBLY NEEDS TO BE REPLACED ON BOTH SIDES. THE VEHICLE IS GOING ON 6 YEARS OLD WITH LIMITED USE ON THE PASSENGER SIDE. THE DEALER QUOTED ME $1200 TO REPLACE BOTH SIDES. THIS IS A VERY EXPENSIVE REPAIR TO BE DOING EVERY 5-6 YEARS. SAFETY EQUIPMENT SHOULD BE MORE RELIABLE AND DURABLE THAN 6 YEARS.
Seat belts, Seats, Nov 14, 2020
THE SEAT REST POPPED OPENED AND IT CANNOT BE PUSHED BACKED TOGETHER. I WAS PARKED AT THE TIME WHEN THE INCIDENT OCCURRED. BOTH SEAT BELT LOCKS DO NOT OPEN PROPERLY WITHOUT PUSHING DOWN THE BUCKLE INTO THE LOCK WHILE PRESSING ON THE RELEASE BUTTON AT THE SAME TIME. THIS HAS BEEN ONGOING FOR A COUPLE OF YEARS.
Seat belts, Apr 17, 2020
THE DRIVER SEAT BELT WILL NOT RETRACT, IT STOPPED WORKING FOR NO REASON.. TOOK IT TO THE DEALERSHIP AND WAS TOLD IT WILL COST OVER $500.00 TO REPAIR. I DO NOT HAVE THAT KIND OF MONEY TO REPAIR IT, THE CAR IS NOT SAFE TO DRIVE, THIS CAR IS ONLY 5 YEARS OLD. I HAVE READ NUMEROUS OTHER COMPLAINTS ABOUT THIS SAME PROBLEM. *TR
Seat belts, Apr 15, 2020
AT ALL TIMES, THE DRIVERS SIDE SEAT BELT WILL NOT RETRACT. VERY UNSAFE! THE BELT HAS TO MUCH SLACK AFTER I HAVE CLICKED IT IN PLACE. I HAVE TRIED WASHING/CLEANING THE BELT WITH NO IMPROVEMENT. DEALERSHIP STATES IT WILL COST ME $500-$750, AND THAT MY WARRANTY WILL NOT COVER THE COST! *TR
Seat belts, Jan 20, 2020
THE FRONT TWO SEAT BELTS IN MY VEHICLE DO NOT RETRACT BACK TO THEIR ORIGINAL POSITION. THIS IS AT ALL TIMES, ONLY SOLUTION IS TO FEED THE BELT BACK INTO THE RETRACTOR BY HAND TO LET IT REEL IN. DEALER SAID THERE IS NO RECALL FOR THIS ISSUE.
Seat belts, Jan 4, 2020
MY FRONT SEAT BELTS DO NOT RETRACT AT I HAD TO REPLACE MY DRIVER SIDE SEAT BELT FOR NOW WHICH IS OVER $500.00 DOLLARS AND MY PASSENGER SIDE SOON..