2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints: other or unspecified
192 reports, newest first. Show all
Other or unspecified, Engine, Apr 16, 2022
Hello I’ve seen some oil leakage all over engine of car. Mechanic stated the oil filter housing has to be replaced but not covered under jeep warranty. car is driving ok for now .I’m at 79,000 miles. I’m concerned that this may become a bigger issue especially fire hazard when driving car.I’ve see similar issue on 2 other jeeps grand cherokees. I have not seen it come up as a recall but have seen multiple complaints.I feel that this is a mechanical issue and should be covered by Jeep.
Other or unspecified, Mar 31, 2022
Every so often water leaks in behind the control panel on roof and drips on my radio when at a slant .thinking its the seal around the sliding window.
Other or unspecified, Feb 7, 2022
On Nov 18,2021 I took my car in for recall issues that had to be fixed. I had never had this issues until I fixed the day I took my car in. On Dec 23,2021 I was leaving town for the holidays when all of a sudden my car stopped and it would run I was on the freeway by the way! Cars were going next to at about 60-70mph thankfully I was able to get out the freeway on to the ramp. When I shifted my car in park it started walking forward..!! This was a recall supposedly the dealership fixed. This became a danger hazard for me and mg family. The tow truck picked it up and we dropped it off at the dealership. They said it was just the radiator, the bumper and this other thing. But now it left the repair shop and they are telling me my transmission is bad it’s no longer working and I need to buy and put a new one in. This is horrible. It makes me think about buying another jeep. Me and my family could have gotten seriously injured!
Other or unspecified, Service brakes, Forward collision avoidance, Jan 15, 2022
Was driving down the road it was raining no other vehicles around BRAKING! came on the screen and the brakes were applied without me doing it. The second time it happened brakes locked up on interstate for a couple seconds then back to normal. If anyone would have been behind us we would have been rear ended. It happened 2 times within an hour. I will be getting it looked at by the dealership as soon as I can.
Other or unspecified, Nov 23, 2021
Hello I have a 2015 Jeep Grand Cherokee Summit. 5.7 ltr V8 engine. I recently bought this vehicle back in 04/21. I have noticed that the leather dashboard is bubbling and starting to lift and peel. I have looked on Jeep Forums and found out this is a very common issue which is not a recall/warranty. The cost to fix is approximately $3,000. There are plenty of other complaints and this needs to be addressed as it soon can become a safety hazard for driver impairment as well. I have called Jeep and their customer service team and was not helped.
Electrical system, Other or unspecified, Engine, Sep 28, 2021, crash
I have a 2015 Jeep Grand Cherokee Laredo. While traveling down the highway at approximately 65mph, the entire dash began to blink in and out, all kinds of error symbols flashed, I lost power steering and the car switched itself in to neutral – this resulted in an accident. This car has been In and out of the shop for the past several months. Every time it looks like it fixed, the car’s computer seems to do as it pleases. I lose driving power, it switches itself in neutral or the dash throws error symbols. I am at a point where paying for constant ‘repairs’ and insurance is becoming way too costly. I do NOT feel safe riding with my family in this car!!!
Other or unspecified, Sep 19, 2021
My wife was driving her vehicle on the highway at 60 mph and heard a loud pop in her vehicle and came to realize the back portion of her panoramic sunroof spontaneously exploded. She did not have her sunroof open at the time and the roof shade was closed thank God. There were no other cars around her when it happened and nothing that could have fallen on her sunroof due to her driving on an open highway. If her shade was open, it could've have been very dangerous if there were people in the back seat and getting hit with glass falling on them. Plus the initial shock and noise could've have made her get in an accident causing harm to others or herself.
Other or unspecified, Aug 30, 2021
2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 20V-699. CONSUMER STATED THAT PARTS ARE UNAVAILABLE TO PERFORM SAFETY RECALL.
Power train, Other or unspecified, Engine, Jul 2, 2021
2015 Jeep Grand Cherokee with 3.6 pentastar. Bought the vehicle 10-2020 and had issue with running hot due to faulty electric radiator cooling fan and thermostat and housing failure. Repaired the thermostat and hosing at local Jeep dealership. 2 weeks later, radiator cooling fan froze and ceased operation, replaced by independent repair shop. Within a couple the oil cooler and filter housing adapter developed a crack causing a catastrophic oil leak.
Other or unspecified, Jun 18, 2021
There is a claim on my CarMax that never happened to my Jeep. The accident from January 2021 where “my car rolled over” never occurred
Air bags, Seats, Other or unspecified, Jun 15, 2021
On 6/14/2021 I got in my vehicle and noticed the driver side headrest was deployed outward. I can see broken plastic clips inside.
Seats, Other or unspecified, Jun 14, 2021
The headrest popped while I was driving and caused my head to fly forward. Yes it can be inspected. No No No
Power train, Electrical system, Other or unspecified, Jun 7, 2021, crash
On April 23rd at 9:28pm I was driving my Jeep Grand Cherokee 2015 on a highway at approximately 45mph when suddenly the transmission slipped to neutral without any human interference. I tried shifting it back to drive but the transmission did not respond. The Jeep lost momentum very quickly and came to a complete stop in the highway. As soon as it went to a complete stop it locked itself in parking position and l lost all ability to put it back to drive. I turned my blinkers and emergency lights on, but one minute later I got rear-ended by a car traveling at 50mph. My Jeep Grand Cherokee 2015 got totaled and I was taken to the hospital in stable condition. I was in a bad collision due to the Jeep slipping into neutral and locking itself in parking. I lost ALL ability to control my Jeep. The jeep got towed to a safe location. Two weeks later, we needed to move the car to another area for the insurance inspection. The car turned on and moved, yet again when the car gained velocity, the gear slipped to neutral and again came to a complete stop it, locking the transmission in the parking position. I always took my car for regular maintenance and it was a very well kept Jeep Grand Cherokee 2015.
Power train, Other or unspecified, May 2, 2021
MY JEEP HAS NOW ON 2 OCCASIONS AT A HIGH RATE OF SPEED LOST ALL ABILITY TO ACCELERATE- APRIL 29 & MAY 1ST WHILE DRIVING ON A HIGHWAY AT 70MPH IN RUSH HOUR TRAFFIC THE VEHICLE LOST ALL ABILITY TO ACCELERATE- IT FELT LIKE THE ENGINE SLIPPED INTO NEUTRAL-HOWEVER IT WAS STILL IN DRIVE-I VERIFIED THIS- VEHICLE RAPIDLY DECELERATED - I BARELY GOT OFF THE HIGHWAY WITHOUT BEING IN A COLLISION- VEHICLE THEN AFTER BEING RESTARTED WAS ABLE TO ENGAGE INTO DRIVE AGAIN AND MOVE BOTH FORWARD & BACKWARDS DEALERSHIP WAS UNABLE TO DETERMINE PROBLEM HOWEVER UPON TAKING THE CAR HOME ON MAY 1ST SAME THING HAPPENED AGAIN- THIS TIME WITH A EYEWITNESS AS WELL MAY 1 AT 50MPH- ENGINE (STILL RUNNING) CUT OUT AS IF IT SLIPPED INTO NEUTRAL - THE VEHICLE STILL SAID IT WAS IN DRIVE WHEN THE VEHICLE CAME TO A FULL STOP- THE LIGHT FOR GEAR SHIFT - CHANGED & IT READ THAT JT WAS IN NEUTRAL - SIMULTANEOUSLY A MESSAGE POPPED UP (ONLY AFTER IT WAS STOPPED) 'VEHICLE SPEED IS TOO HIGH TO SHIFT' OF COURSE WE WERE ALREADY STOPPED AND NEVER TRIED TO SHIFT IT ANYWAY MY JEEP WAS MANUFACTURED IN SEPTEMBER 2014-THIS PROBLEM CLOSELY CORRELATES WITH ANOTHER RECALL THAT IS LIMITED TO SAME JEEP MODELS MADE PRIOR TO JULY 2014 SEE NHTSA CAMPAIGN NUMBER 19V447 (SEE LINK BELOW) THIS IS INCREDIBLY DANGEROUS AND THE DEALERSHIP SEEMS TO HAVE NO AWARENESS OF THIS PROBLEM IN JEEPS MADE IN THE SAME YEAR AS MINE HTTPS://WWW.CONSUMERREPORTS.ORG/CAR-RECALLS-DEFECTS/JEEP-CHEROKEE-RECALLED-FOR-TRANSMISSION-ISSUE/
Other or unspecified, Apr 19, 2021
AIRBAG SERVICE LIGHT KEEPS COMING ON WHILE DRIVING ON HIGHWAY AND CITY STREETS.
Other or unspecified, Engine, Mar 24, 2021
W79 DIESEL EGR COOLER RECALL FROM NOVEMBER 2020. (FIRE HAZARD) I AM ON A WAITING LIST TO REMEDY THIS HAZARD!!!! NO PARTS ARE BEING PRODUCED FOR THIS RECALL? WHAT GOOD IS A SAFETY RECALL WITHOUT URGENT RESPONSE WITH PARTS NEEDED.
Other or unspecified, Mar 24, 2021
THE HEADREST TO MY JEEP POPPED OUT WHILE I WAS DRIVING. IT IS STILL ATTACHED, BUT SEEMS TO BE HANGING BY A THREAD. AFTER LOOKING INSIDE, IT APPEARS THE PLASTIC BROKE OFF THE PART THAT HOLDS THE HEADREST SECURELY. I'VE CALLED CHRYSLER AND THEY SAID THEY WON'T REPLACE IT UNLESS IT HAS COMPLETELY FALLEN OFF. I DON'T MEET THE RECALL REQUIREMENTS AND I THINK IT'S VERY CARELESS OF CHRYSLER TO NOT FIX A FAULTY PART.
Other or unspecified, Engine, Feb 8, 2021, fire
WHILE DRIVING DOWN THE FREEWAY MY ENGINE SHUT ITSELF OFF AND WENT INTO NEUTRAL. I NOTICED A LOT OF SMOKE/STEAM COMING OUT OF THE BACK OF MY CAR. I PULLED MY CAR OVER TO THE SHOULDER AND STOPPED IT. I OPENED THE HOOD TO SEE IF I COULD SEE WHAT THE ISSUE WAS BUT WAS UNABLE TO IMMEDIATELY SEE THE ISSUE. THERE WAS A LOT OF STEAM/SMOKE COMING OUT OF THE HOOD. I GOT BACK IN MY CAR TO CALL AAA FOR A TOW AND WHILE ON THE PHONE I NOTICED AN ORANGE GLOW FROM THE ENGINE COMPARTMENT. I IMMEDIATELY HUNG UP AND CALLED 911. THEN GOT ALL MY BELONGINGS OUT OF THE CAR AND AT THIS POINT THE FIRE HAD ENGULFED THE FRONT OF THE CAR. CHP AND FIRE DEPARTMENT SHOWED UP. THE CAR IS A TOTAL LOSS.*DT*JB
Other or unspecified, Engine, Jan 8, 2021
DRIVING DOWN ROAD THE VEHICLE LOST POWER AND THE VEHICLE STALLED CUSTOMER STATED THE HEATER LIGHT CAME ON ALSO,CUSTOMER STATES THE AC WASNT WORKING AT THE SAME TIME VEHICLE TOWED HOME. TRIED TO ADD WATER THE TO VEHICLE PUT NOTICED IT WAS LEAKING CUSTOMER HAD VEHICLE TOWED TO DEALERSHIP TECH PERFORM DIAG AND INSPECTION FOUND COOLANT LEAK COMING FROM HEATER HOSE ALSO PERFORM BLOCK TEST FAIL REC. TEARDOWN CYL HEADS FOR INSPECTION
Seats, Other or unspecified, Dec 29, 2020
HEAD RESTRAINT DEPLOYED WITHOUT A REAR END COLLISION OR ANY OTHER MOVING EVENT MY WIFE WAS SIMPLY LOADING THE DOG INTO THE CAR AS IT WAS SITTING IN PARKING LOT AT VET OFFICE.
Other or unspecified, Dec 24, 2020
WHILE DRIVING, PASSENGER HEADREST DEPLOYED. PLASTIC BRACKETS INSIDE HEADREST WHICH KEEPS ACTIVE HEADREST CLOSED, HAS BROKEN. HEADREST NO LONGER USABLE.
Electrical system, Other or unspecified, Dec 23, 2020
HEAT STOPPED WORKING JUST CUT OFF CLIMATE OFF SCREEN INDICATES
Air bags, Seats, Other or unspecified, Dec 4, 2020
I THOUGHT SOMEHOW I BROKE MY HEADREST AND DIDN'T REALIZE. BUT WHEN I WENT TO LOOK IT UP AND TO MY SURPRISE I SEE HUNDREDS OF PEOPLE WITH HE SAME EXACT ISSUE. CAR WAS NOT MOVING AND WAS PARKED BEHIND MY BUSINESS, CAME BACK TO THE HEADREST DEPLOYED. SURPRISED JEEP HASN'T RECALLED THIS YET SEEMS LIKE A MAJOR ISSUE, CAN'T EVEN IMAGINE IF SOMEONE WAS SITTING AND IT EXPLODED.
Other or unspecified, Nov 9, 2020
THE LEATHER ON THE DASHBOARD IS BUBBLING. THERE IS SOME SORT OF GLUE ISSUE ON THE VEHICLE.
Air bags, Seats, Other or unspecified, Nov 4, 2020
I WAS DRIVING ON A HIGHWAY AT APPROXIMATELY 5 MPH. I WAS IN A LINE OF TRAFFIC AND WE WERE NEARING A STOP SIGN WHEN I HEARD A VERY LOUD NOISE AND FELT SOMETHING HIT THE BACK OF MY HEAD, THRUSTING MY HEAD FORWARD. I INITIALLY THOUGHT I HAD BEEN REAR ENDED BY ANOTHER VEHICLE, BUT THEN I DISCOVERED THAT MY HEADREST HAD SPONTANEOUSLY DEPLOYED. THE HEADREST IS UNABLE TO BE RESET BECAUSE THE PLASTIC PIECES THAT KEEP IT TOGETHER ARE BROKEN, WHICH APPEARS TO BE WHY IT SPONTANEOUSLY DEPLOYED.