2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints: other or unspecified
192 reports, newest first. Show all
Other or unspecified, Nov 19, 2019
AS I WAS DRIVING ON THE INTERSTATE, THE DRIVER HEADREST POPPED OUT OF PLACE AND HIT ME IN THE HEAD. THIS CAUSED ME TO SWERVE WHILE GOING 70+ MPH. THIS COULD HAVE RESULTED IN SERIOUS INJURIES TO MYSELF AND/OR OTHERS. WHEN I TOOK MY VEHICLE TO A JEEP DEALERSHIP I WAS INSTRUCTED A PART HAD 'BROKE OFF' AND SINCE I WAS OUT OF MY WARRANTY PERIOD IT WOULD NOT BE COVERED TO REPAIR.
Other or unspecified, Nov 11, 2019
THE "SERVICE SHIFTER" WARNING FLASHES ON MY DASHBOARD RANDOMLY BUT DOES NOT AFFECT THE PERFORMANCE OF THE VEHICLE. THE DEALER READ THE DIAGNOSTIC CODES AND SAID NO TROUBLE FOUND. "BRING IT IN WHEN IT HAPPENS AGAIN" WAS THEIR BEST ADVICE. THEY SAID THEY WERE NOT AWARE OF ANY RECALLS - WHICH I DON'T BELIEVE. I HAVE READ ENOUGH ON-LINE COMMENTS TO KNOW THIS ISSUE IS HAPPENING WITH MANY OTHER JEEP OWNERS. WE NEED YOUR HELP IN HAVING JEEP ISSUE A RECALL TO HAVE THIS COMMON PROBLEM RESOLVED.
Electrical system, Vehicle speed control, Other or unspecified, Nov 9, 2019, fire
WHILE DRIVING DONW A MAIN ROAD THE GAS PEDAL SUDDENLY STOPPED WORKING AND WOULD NOT ENGAGE. I COULD NOT GET THE CAR TO MOVE FORWARD BUT IT WAS STILL RUNNING. I PULLED THE VEHICLE OVER TO STOP AND TURN THE CAR OFF. TURNED THE VEHICLE BACK ON TO SEE IF THE GAS PEDAL WOULD RE-ENGAGE, I WAS ABLE TO DRIVE 100FT AND IT HAPPENED AGAIN. I THEN "ROLLED" INTO AN EMPTY LOT ON THE SIDE OF THE ROAD WHERE SMOKE WAS NOTICED COMING OUT OF THE HOOD. I POPPED THE HOOD BUT DID NOT OPEN IT AND CALLED 911. WHILE ON THE PHONE WITH 911, A LOUD POP WAS HEARD UNDER THE HOOD, SPARKS WERE SEEN AND THE CAR CAUGHT FIRE.*DT*JB
Other or unspecified, Oct 24, 2019
2015 JEEP GRAND CHEROKEE WITH 66,500 MILES SUDDENLY HAD SERVICE SHIFTER MESSAGE IN CONJUNCTION WITH CHECK ENGINE LIGHT. I HAD TROUBLE SHIFTING CAR INTO GEAR. ALMOST SEEMED LIKE IT WAS LOCKED UP. THE MESSAGE DISAPPEARED AND WENT INTO GEAR WITH NO MORE PROBLEMS FOR A FEW DAYS. THEN THE SAME THING HAPPENED AGAIN. I CALLED THE LOCAL DEALERSHIP TO MAKE AN APPOINTMENT. I TOOK MY JEEP IN AND NOTHING SHOWED ON THE DIAGNOSTIC TEST CONCERNING SHIFTER, BUT THEY DID FIND PROBLEMS WITH THE STEERING SYSTEM. ISSUE WAS COVERED UNDER EXTENDED WARRANTY. THEY RE-EXAMINED IT AGAIN AND STILL COULD T FIND ANY ISSUES WITH THE SHIFTER. THE DEALERSHIP HAD MY JEEP FOR 6 DAYS. I PICKED UP MY JEEP TODAY AND AFTER DRIVING ABOUT 60-70 MILES THE MESSAGE SERVICE SHIFTER APPEARED FOR ABOUT 3 SECONDS AS I WAS DRIVING AND THEN DISAPPEARED. I AM EXTREMELY IRRITATED ABOUT THIS ISSUE. I INTEND TO CONTACT THE DEALERSHIP TOMORROW. I HAVE READ MANY OTHER COMMENTS ONLINE ABOUT THIS SAME PROBLEM WITH 2015, 2016, 2017 AND 2018 MODELS. THIS ISSUE NEEDS TO BE INVESTIGATED FOR RECALL. THIS SHOULD BE COVERED AND FIXED PER MANUFACTURER.
Other or unspecified, Oct 23, 2019
HEAD REST BLEW APART WITH NO ACCIDENT INVOLVED. PARKED IN DRIVEWAY. NO RECALL FOUND RELATED. RESEARCH FOUND THAT THIS IS A COMMON ISSUE.
Other or unspecified, Oct 22, 2019
MY COMPLAINT IS ABOUT A DANGER CAUSED BY A U-CONNECT (UC) UPDATE NOTICE FOR MY 2015 JEEP GRAND CHEROKEE THAT, UNTIL COMPLETED, THE JEEP'S SAFETY FEATURES INCLUDING 911 WERE UNAVAILABLE. A PROGRAMMING GLITCH WOULDN'T ALLOW AN UPDATE TIME TO BE CHOSEN.THE NOTICE CONTINUED TO BLOCK THE SCREEN MAKING IT UNUSABLE. ON 10-3-19, AN HR INTO A 5 HR TRIP, A NOTICE ON THE SCREEN SAID: URGENT UPDATED NEEDS TO BE SCHEDULED/COMPLETED W/IN 24 HOURS BUT, IN MEANTIME, "ESSENTIAL SERVICES" LIKE 911 & BLUETOOTH (& COUPLE OTHERS) AREN'T AVAILABLE. I TRIED TO SET A TIME BUT THE ORIGINAL SCREEN KEPT POPPING BACK UP. I COULD NOT CLEAR THE NOTICE FROM THE SCREEN AND IT BLOCKED BEING ABLE TO USE ANY OF THE SCREEN TABS. COULDN'T EVEN USE UC'S CALL-ASSIST BUTTON ON REARVIEW MIRROR. IN THE GLOVE BOX I FOUND AN ACTUAL # FOR UC & CALLED DIRECTLY. THE WOMAN, HELEN, SAID THERE'D BEEN A "GLITCH" IN THE PROGRAM, THAT I WAS "OUT OF LUCK," SHE WAS SORRY FOR THE INCONVENIENCE, THAT SHE HAD OTHER CUSTOMERS TRAVELING & IN SIMILAR PREDICAMENT. INITIALLY SHE SUGGESTED I PULLED OFF THE HWY TO ATTEMPT A SYSTEM RESET (AFTER WHICH THE HAZARD LIGHTS WOULDN'T SHUT OFF UNTIL AN EXTRA LONG HOLD OF THE HAZARD BUTTON). WHEN THE RESET DIDN'T WORK, SHE ADVISED THAT WHEN WE GET TO OUR DESTINATION (UNLESS WE FELT UNSAFE WE SHOULD STOP OUR TRIP THEN) TO BE OUT OF THE CAR FOR AT LEAST AN HOUR, TO PICK AN UPDATE TIME W/O ANY ZEROS (APPARENTLY THAT WAS THE "GLITCH") LIKE 11:17. THE CAR HAD TO BE LOCKED IN A CERTAIN PATTERN TO PUT IT IN "SLEEP" MODE. THE ACTUAL KEYS HAD TO BE AT LEAST 25 FEET AWAY FROM THE VEHICLE. IF THIS ALL DIDN'T WORK WE'D HAVE TO FIND A DEALER BUT IT DID WORK OVERNIGHT. SO WE DROVE FOR 4 HOURS W/O NAVIGATION, BLUETOOTH OR 911. NOR DID WE HAVE RADIO ACCESS TO HEAR TRAFFIC OR WEATHER REPORTS ALONG OUR ROUTE. IT WAS VERY UNSETTLING TO BE DRIVING IN THE DARK WITHOUT ANY OF THE JEEP'S COMPUTER AVAILABLE.
Electrical system, Other or unspecified, Oct 5, 2019
REFER TO FCA "STAR CASE" S1908000157. UNAUTHORIZED, UNREQUESTED, UNSOLICITED AND UNWARRANTED OVER-THE-AIR UPDATE TO UCONNECT SYSTEM FAILED, AND "BRICKED THE SYSTEM. SAFETY ISSUES INCLUDE: - HANDS-FREE PHONE SYSTEM NON-FUNCTIONAL. - NAVIGATION SYSTEM NO LONGER AVAILABLE. - EMERGENCY SERVICE FEATURES NOT AVAILABLE. PLEASE NOTE THAT THERE ARE OTHER FAILINGS, BUT ARE NOT KNOWN TO BE SAFETY ISSUES, PER SE. THESE PROBLEMS PERSIST AT ALL TIMES, WHETHER THE VEHICLE IS STATIONARY OR IN MOTION. UNCERTAIN WHAT OTHER VEHICLE SYSTEMS THIS AFFECTS. THERE IS NO GEOGRAPHIC LOCATION DEPENDENCY ON THE ISSUE. VEHICLE OPERATION IS PENDING FURTHER UNDERSTANDING OF POTENTIAL RISKS, AND ISSUE CORRECTION BY FCA. FCA CUSTOMER SERVICE (3RD PARTY TO FCA), CLAIMS THAT THERE IS NO OVER-THE-AIR SOLUTION TO THIS UPDATE FAILURE. THEY WERE UNABLE TO REACH MANAGEMENT LEVEL PERSONNEL AT NEAREST DEALERSHIP TO GENERATE ISSUE AWARENESS. DEALERS CLAIM NO AWARENESS OR KNOWLEDGE OF ISSUE, AND ARE SEEKING FEES FOR DIAGNOSIS AND CORRECTION OF ISSUE. AS THE OUTRIGHT OWNER OF THE VEHICLE, WHAT CAN BE DONE TO TERMINATE FCA FROM CONDUCTING ANY FURTHER UNAUTHORIZED VEHICLE SOFTWARE UPDATES? ALL PURCHASE TERMS HAVE BEEN LEGALLY REVIEWED, AND THERE IS NO BINDING AGREEMENT THAT ALLOWS FCA OR AFFILIATES TO CONDUCT ANY VEHICLE MODIFICATIONS - INCLUDING SOFTWARE CHANGES - WITHOUT OWNER PERMISSION. IT HAS BEEN LEARNED IN THE LAST 24 HOURS, THAT THIS ISSUE HAS BECOME CHRONIC AFFECTING A LARGE NUMBER OF VEHICLES. WAIT TIMES IN CONTACTING FCA CUSTOMER SERVICE ARE INDICATIVE OF THE EXTENT OF THE PROBLEM, FORCING OWNERS TO WAIT ON HOLD FOR SERVICE UP TO AN HOUR. VEHICLE IS CURRENTLY CONSIDERED NON-OPERABLE, UNTIL FURTHER UNDERSTANDING OF RISKS ARE UNDERSTOOD. SEEKING TSB FOR ISSUE.
Other or unspecified, Sep 16, 2019
ON PULLING INTO TRAFFIC AT INTERSECTIONS, OCCASIONALLY THE TURBO DOES NOT KICK IN PROPERLY. NO POWER FOR A COUPLE OF SECONDS WHILE ROLLING SLOWLY INTO TRAFFIC, THEN THE TURBO KICKS IN HARD ENOUGH TO SKID THE TIRES. HAS NEARLY GOTTEN US RUN OVER SEVERAL TIMES. STARTED AFTER THE SOFTWARE RECALL UPDATE, AND THEY HAVE NO FIX.
Electrical system, Other or unspecified, Engine, Sep 10, 2019
ONE DAY WHEN LEAVING A BARBERSHOP MY WIFE TRIED TO START OUR JEEP AND IT WOULD NOT CRANK. IT WOULD TURN OVER, START FOR A SECOND THEN TURN OFF. AFTER SITTING FOR A WHILE LONGER IT STARTED UP AND DROVE FINE. THIS PAST SUNDAY WE WERE LEAVING A GAS STATION TO GET ON THE INTERSTATE AND IN THE MIDDLE OF AN INTERSECTION IT SHUT OFF. ALL ACCELERATION STOPPED AND THE JEEP WENT INTO PARK AND LEFT US STUCK IN THE MIDDLE OF THE INTERSECTION. ONCE WE USED THE MANUAL PARK RELEASE AND GOT OUT OF THE INTERSECTION WE LET IT SIT FOR A LITTLE BIT. MY WIFE GOT IN THE DRIVER SEAT AND IT STARTED RIGHT UP. WE THEN DROVE IT TO AN AUTO PARTS STORE AND HAD THE CHECK ENGINE LIGHT DIAGNOSED AS THE NEUTRAL SAFETY SWITCH. I SPOKE WITH A LOCAL DEALERSHIP AND WAS TOLD THAT THAT IS 'NOT A PART LISTED' IN THEIR PARTS CATALOG. THIS VEHICLE SHUT OFF AND MY PREGNANT WIFE COULD HAVE BEEN T-BONED IN THE BLINK OF AN EYE.
Electrical system, Other or unspecified, Sep 6, 2019
MY 2015 JEEP GRAND CHEROKEE HAS AN EXPANSION VALVE LEAK, WHICH IS LEAKING INTO THE VEHICLE (SINCE FCA DECIDED TO INSTALL THE EXPANSION VALVE IN THE CAR BEHIND THE DASHBOARD). THE LEAK IS A SERIOUS HEALTH RISK AND ENVIRONMENTAL RISK. THE SYSTEM ALSO MAKES A CONSTANT HUMMING NOISE SINCE ITS LOW ON FREON. I HAD IT FULLY RECHARGED AND IN A MATTER OF MONTHS ALL OF THE FREON LEAKED INTO MY CAR! THIS IS POISONOUS GAS LEAKING INTO PEOPLES VEHICLES!! I CALLED MY LOCAL DEALERSHIP AND THEY QUOTED ME UPWARDS OF $1,700 TO FIX THE ISSUE, WHICH BASED ON OTHER ONLINE POSTINGS BY JEEP GRAND CHEROKEE OWNERS SEEMS TO BE A COMMON ISSUE WITH THE CAR. I HAVE ALSO RECENTLY UPDATED THE CAR'S UCONNECT SOFTWARE TO THE MOST RECENT VERSION RELEASED, AND NOW MY 911 PHONE OPTION AND NAVIGATION SYSTEM NO LONGER WORKS. MY UNDERSTAND IS THAT UCONNECT SOFTWARE WAS UPDATED TO USE 4G TECHNOLOGY, BUT MY 2015 JEEP GRAND CHEROKEE HAS 2015 3G TECHNOLOGY. I DON'T UNDERSTAND WHY FCA WOULD PUNISH THEIR LOYAL CUSTOMERS BY PUSHING THIS TYPE OF UPGRADE, IN THE PROCESS COMPLETELY MAKING THEIR CUSTOMERS NAVIGATION SYSTEMS USELESS. APPARENTLY THE PARTS ALONE ARE IN THE $1,000 + RANGE TO REPLACE THE ENTIRE NAVIGATION UNIT. THE 911 PHONE OPTION SHOULD AT A MINIMUM BE A SAFETY REQUIREMENT, AND FCA PUSHING THEIR SOFTWARE UPGRADE COMPLETELY DISABLED THIS. I CALLED UCONNECT BUT THEY ARE OF NO HELP. I HAVE BEEN A LONG TIME JEEP OWNER, PURCHASING DIFFERENT MODELS OVER THE YEAR, BUT I DON'T THINK I WILL BE ABLE TO BUY ANOTHER JEEP IF FCA CAN'T STAND BEHIND THEIR PRODUCT.
Electrical system, Other or unspecified, Fuel/propulsion system, Sep 5, 2019
SINCE THE LAST RECALL FOR THE JEEP ECO DEISEL THE SYSTEM HAS BEEN RUNNING THE DEISEL EXHAUST REGENERATION AT LEAST ONCE A WEEK (8 TIMES IN 7 WEEKS SINCE THE RECALL UPDATE WAS PERFORMED). I TOOK IT TO THE DEALERSHIP AGAIN, THEY PERFORMED A MANUAL REGENERATION AND THIS DID NOT SOLVE THE PROBLEM, IT STARTED IT AGAIN A WEEK LATER. THIS MEANS I HAVE TO DRIVE MY CAR AT HIGHWAY SPEEDS FOR AT LEAST 10-15 MINUTES TO GET IT TO SHUT OFF (EVEN THOUGH IT DOESN'T ACTUALLY REGENERATE THE FILTER) AND MY ENGINE IS OVERWORKING AND LAGGING. THE DEALERSHIP SAID IT IS A SOFTWARE PROBLEM THAT SINCE THE RECALL EVERYONE WITH THE JEEP ECO DIESELS IS COMPLAINING OF.
Electrical system, Exterior lighting, Other or unspecified, Aug 31, 2019
FACTORY WIRING HARNESS, AND ANY OTHER HARNESS FOR TOWING DOESN'T OPERATE UNLESS DEALER PROGRAMS TO COMPUTER..THE COST IS $135???. FACTORY INSTALLED TRAI.ER TOOK UP HARNESS SHOULD ALREADY BE ACTIVATED..NO OTHER MAKE OF VEHICLE REQUIRES THIS..WHY JEEPS..?? OR OUR DEALERSHIPS NOT INFORMING AND USING IT FOR A WAY TO MAKE MORE MONEY? PLEASE INVESTIGATE PROBLEM..OWNERS NEED TO BE INFORMED OF THIS BEFORE PURCHASING VEHICLES..THANK YOU.
Other or unspecified, Engine, Aug 11, 2019
SINCE I HAD THE EXHAUST EMISSIONS UPDATE DONE, MY JEEP HAS AN EXTREMELY LONG LAG IN ACCELERATION. IT TAKES A GOOD 2-3 SECONDS AFTER STEPPING ON THE THROTTLE, BEFORE THE CAR MOVES FORWARD. I WAS ALMOST HIT HEAD ON IN TRAFFIC ON A HIGHWAY BECAUSE OF THE TIMING OF NOT ACCELERATING PROPERLY. THIS WAS NEVER AN ISSUE BEFORE THE EXHAUST UPDATE.
Other or unspecified, Aug 9, 2019
I WAS PARKED AND WHEN I WENT STARTED MY CAR THE AIR CONDITIONER AIR FELT HOT - I QUICKLY REALIZED THE AIR WAS BLOWING AND STAYI G HOT, NOT COOLING DOWN. MY 2015 JEEP GRAND CHEROKEE ONLY HAS 39,400 MILES AND THE AIRCONDITIONER HAS GONE OUT. I CALLED MY REDLANDS CA DEALER, THEY SAID IT IS NO LONGER COVERED UNDER THE BASIC 36,000 MILE WARRANTY. IT'S TOO SOON FOR A MAJOR COMPONENT LIKE AIR CONDITIONING TO GO OUT!
Other or unspecified, Aug 3, 2019
1. RECALL UPDATED PERFORMED MAY 2019- AFTER UPDATE DIESEL REGENERATION OCCURS EVERY FEW DAYS- THIS PROCESS ONLY HAPPENED 2 TIMES BEFORE THE UPDATE WAS PERFORMED. 2. ERROR MESSAGES/LIMP MODE JULY 4, 2019- I RECEIVED TWO ERROR MESSAGES, 1. DIESEL FILTER 100% FULL SEE DEALER AND 2. AUTOMATIC EMISSIONS MODULE SEE DEALER IMMEDIATELY. MY VEHICLE WENT INTO LIMP MODE- STARTING AT ONLY BEING ABLE TO GO 35 AND PROGRESSIVELY GETTING WORSE I SAFELY PULLED IN TO A FRIEND'S DRIVEWAY. MY JEEP WAS TOWED TO SANTA MARIA JEEP WHICH IS THE CLOSEST JEEP DEALERSHIP AND 30 MINUTES AWAY. THE VEHICLE WAS RETURNED TO ME AFTER OVER $2,000 OF WORK WAS DONE. 3. ERROR MESSAGE JULY 22ND- 100% DIESEL FILTER FULL WHICH DRIVING MY NORMAL 120 MILE ROUND TRIP COMMUTE TO WORK. MY VEHICLE WHEN INTO LIMP MODE, I PULLED TO THE SIDE OF THE FREEWAY AND SHUT MY VEHICLE OFF. UPON RESTARTING MY VEHICLE THE MESSAGE HAD CLEARED. I PROCEEDED WITH CAUTION AND CONTINUED HOME. THE ERROR MESSAGE NEVER RETURNED. 4. ERROR MESSAGE/LIMP MODE JULY 26, 2019- 2 ERROR MESSAGES,1 DIESEL FILTER 100% FULL SEE DEALER AND 2. AUTOMATIC EMISSIONS MODULE SEE DEALER IMMEDIATELY. MY VEHICLE WENT INTO LIMP MODE- STARTING AT ONLY BEING ABLE TO GO 35 AND PROGRESSIVELY GETTING WORSE I SAFELY PULLED IN TO A FRIEND'S DRIVEWAY. MY JEEP WAS TOWED TO SANTA MARIA JEEP WHICH IS THE CLOSEST JEEP DEALERSHIP AND 30 MINUTES AWAY. THIS TIME UPON TALKING TO THE SERVICE MANAGER THEY WERE ABLE TO GIVE ME A RENTAL CAR WHICH WAS APPRECIATED BUT THE RENTAL CAR UNFORTUNATELY IS ONLY OK. THIS ISSUE HAPPENED ONLY 2 AND A HALF WEEKS OF THE LAST MAJOR ISSUE AND I WAS ASSURED THE PROBLEM WAS FIXED. 5.ERROR MESSAGES AND LIMP MODE JULY 26, 2019- I RECEIVED TWO ERROR MESSAGES, 1. DIESEL FILTER 100% FULL SEE DEALER AND 2. AUTOMATIC EMISSIONS MODULE SEE DEALER IMMEDIATELY. MY VEHICLE WENT INTO LIMP MODE. WAITING TO TAKE TO DEALERSHIP UPON OPENING AUGUST 5, 2019
Structure, Other or unspecified, Jul 20, 2019, crash
AT A PATIENTS HOME. JEEP WAS PARKED, APPROXIMATELY 10 MINUTES WENT BY AND ONE OF THE PEOPLE IN THE HOME STARTED YELLING MY VEHICHLE WAS ROLLING BACKWARDS. THE DRIVEWAY IS FLAT SURFACE. IT MANAGED TO TAKE OUT A FENCE AND DAMAGE THE BACK END OF MY JEEP. LUCKILY ANOTHER PERSON IN THE HOME WAS ABLE TO RUN AMD JUMP IN IT BEFORE IT HIT TREES GOING DOWN A LARGE HILL.
Other or unspecified, Jul 18, 2019
ON 7/17/2019, I GOT INTO MY VEHICLE TO RUN ERRANDS TO NOTE THAT THE PASSENGER SIDE HEADREST HAD EXPOSED WIRES AND WAS NOT IN ITS' NORMAL POSITION. I HAD NOT BEEN INVOLVED IN ANY ACCIDENT AND THERE WAS NO FORCE APPLIED TO THE HEADREST. I DID NOT ATTEMPT TO FIX IT AS I KNOW NOTHING ABOUT VEHICLES AND DIDN'T WANT TO CAUSE ANY FURTHER DAMAGE. I WENT TO THE DEALERSHIP WHO LOOKED OVER AT IT FROM THE DRIVERS SIDE WINDOW AND STATED THE ENTIRE THING WOULD HAVE TO BE REPLACED. HE DIDN'T GO AROUND TO GET A CLOSER LOOK OR ANYTHING- HE JUST STATED TO ME THAT BECAUSE OF THE WIRING THE ENTIRE UNIT NEEDED REPLACING-- HE THEN WENT INSIDE AND TOLD BE IT WOULD BE $800 SINCE I DIDN'T HAVE AN EXTENDED WARRANTY AND WE WOULD HAVE TO WAIT ON THE PART TO COME IN. I TOLD HIM THAT I WOULD NEED TO THINK ABOUT IT. I WENT HOME AND RESEARCHED THE ISSUE, STUMBLING ACROSS SEVERAL COMPLAINTS LIKE MINE. I WAS UNABLE TO REST THE HEADREST, ASSUMINGELY MY PLASTIC PIECES HAD BROKE OFF AS WELL. I CALLED JEEP CUSTOMER SERVICE AND TO SUM IT UP, I WAS GIVEN A CASE NUMBER AND TOLD TO KEEP ALL OF MY RECEIPTS JUST IN CASE SOMETHING COMES UP LATER BUT SHE COULD NOT HELP ME ANY FURTHER. MY JEEP HAS ABOUT 81,000 AND HAS BEEN VERY WELL MAINTAINED. IT IS VERY CONCERNING THAT THIS ISSUE IS OCCURRING SO MUCH AND JEEP IS NOT DOING ANYTHING ABOUT IT TO ENSURE THE SAFETY NOR THE SATISFACTION OF THEIR CUSTOMERS.
Seats, Other or unspecified, Jul 16, 2019
I GOT INTO MY PARKED VEHICLE AFTER WORK, AND NOTICED THE PASSENGER HEADREST WAS PUSHED FORWARD, WHICH WAS NOT THE CASE WHEN I PARKED IT TO GO INTO WORK. UPON FURTHER INSPECTION, THE PLASTIC BRACKET THAT HOLDS THE HEADREST IN APPEARED TO BE BROKEN. THIS IS A SAFETY HAZARD AS I AM NOW WORRIED THAT THE DRIVER HEADREST WILL ALSO POP AND LEAD TO A COLLISION. THIS IS NOT THE FIRST REPORTED INCIDENCE OF THIS OCCURING, AND IT NEEDS TO BECOME A RECALL.
Seat belts, Other or unspecified, Jul 14, 2019
SERVICE SHIFTER MESSAGE APPEARS
Other or unspecified, Jul 9, 2019
ACTIVE HEADREST RESTRAINT (AHR) DEPLOYED WITH NO ACCIDENT. CAN WAS IN MY DRIVEWAY. DEALERSHIP SAYS PART BROKE INSIDE. REPLACEMENT NORTH OF $1000.
Vehicle speed control, Other or unspecified, Jul 4, 2019
RECEIVED A SERVICE SHIFTER MESSAGE WHILE GOING FROM PARK TO DRIVE ON DASH BOARD DISPLAY RECENTLY 3 TIMES. I READ ONLINE OTHERS HAVE EXPERIENCED THIS SAME ISSUE.
Other or unspecified, Jun 10, 2019
APPROXIMATELY 1:00 PM ON 6/9/2019 WHILE DRIVING ON HIGHWAY 5 IN NORTHERN CALIFORNIA THE PASSENGER HEADREST EXPLODED OPEN HITTING MY DAUGHTER IN THE HEAD AND NECK WHO ALSO HAPPENS TO BE 31 WEEKS PREGNANT
Air bags, Seats, Other or unspecified, Jun 5, 2019
DRIVING DOWN THE INTERSTATE WHEN SUDDENLY THE DRIVER'S SIDE ACTIVE HEAD RESTRAINT DEPLOYED AND THE HEADREST SHOT FORWARD TOWARDS THE BACK OF MY HEAD. LUCKILY, I WAS SEATED FORWARD, LOOKING IN MY MIRRORS TO CHANGE LANES SO IT DID NOT HIT MY HEAD. TAKEN TO THE JEEP DEALERSHIP AND THEY STATED THAT THE PLASTIC CLIPS INSIDE THE HEADREST SEEMED TO HAVE BROKEN AND CAUSED THE HEADREST TO DEPLOY UNEXPECTEDLY.
Vehicle speed control, Other or unspecified, May 22, 2019
DRIVING DOWN AN OPEN ROAD, SUDDENLY THE "BRAKE NOW" WARNING STARTS BEEPING AND BRAKES ARE AUTOMATICALLY APPLIED. THIS HAS HAPPENED SEVERAL TIMES WITH NO VEHICLES, ETC IN FRONT OF THE VEHICLE. HAPPENED EVEN AFTER THE RECALL WAS COMPLETED ON IT FOR THE CRUISE CONTROL SYSTEM.
Electrical system, Other or unspecified, May 6, 2019
MSG APPEARING SERVICE SHIFTER, TOOK INTO SHOP AND STATED IT COULD BE AN ELECTRICAL WIRING BUT WILL NOT KNOW UNTIL THEY BREAK DOWN THE SHIFTER. JEEP HAS ALREADY HAD A RECALL BUT I'VE ALREADY TAKEN CARE OF THAT RECALL ON THIS JEEP. READING A LOT OF PEOPLE ARE HAVING THE SAME ISSUE WITH THE SERVICE SHIFTER AND REALLY SHOULD BE A RECALL ON THIS. AT THIS TIME I HAVE A SHORT TO THE CIRCUIT IN THE SHIFTER.