2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints: other or unspecified
192 reports, newest first. Show all
Other or unspecified, Nov 23, 2016
WE WERE DRIVING ON THE HIGHWAY TO MARYLAND FOR THANKSGIVING, AND WHILE DRIVING ON THE STRAIGHT HIGHWAY 60 MILES AN HOUR THE SUNROOF JUST EXPLODED AND SHATTERED, A LOT OF GLASS FELL ON TOP OF OUR CLOTHES AND INSIDE THE CAR. IT COMPLETELY SWERVED THE CAR BUT WE DIDN'T LOSE CONTROL AND STOPPED AT A GAS STATION ON ONE OF THE REST STOPS.
Vehicle speed control, Other or unspecified, Visibility/wiper, Nov 18, 2016
I OWN A 2015 JEEP GRAND CHEROKEE LAREDO LIMITED, PURCHASED FROM A DEALER NEW. LAST WEEK I PULLED INTO MY DRIVEWAY, TURNED THE JEEP OFF AND WENT TO GET OUT AND MY ALARM SYSTEM WENT OFF. COULD NOT TURN IT OFF WITH EITHER FOB, I WAS EVEN ABLE TO START IT UP AND DRIVE. REMOTE START WOULD NOT WORK FOR 3 DAYS. CRUISE CONTROL JUST TURNS OFF WHEN IT WANTS WHILE DRIVING ON INTERSTATE OVER 60 MPH. GPS STATES I'M OFF ROUTE AND FREEZES IN THE LOCATION WHERE IT HAPPENED ON INTERSTATE, NORMAL WEATHER(NO OVERCAST/FOG). WIPERS JUST START WORKING WHILE SITTING IN THE DRIVEWAY IDLING, AS YOU'RE DRIVING...NO DUST, RAIN, BUGS ETC...WINDSHIELD LEAKS AND RAIN COMES IN FROM BEHIND THE REARVIEW MIRROR/SUNGLASS HOLDER WHEN IT RAINS AND YOU HAVE TO TAKE A SHARP TURN(NOT WITH NORMAL TURNS)...LEAKS DOWN ON CELL PHONE WHICH SITS IN LITTLE CUBBY TO CHARGE. THE VEHICLE SURGES WHEN GOING UNDER 20 MPH, USUALLY WHEN YOU ARE TRYING TO START FROM A STOP IS WHEN IT' WORSE. UNDER 25K MILES AND I AM AFRAID AS TO WHAT MIGHT HAPPEN NEXT.
Other or unspecified, Nov 10, 2016
I BOUGHT MY VEHICLE NEW FROM A DEALERSHIP. IT HAD 3,600 MILES ON IT WHEN I FOUND THIS PROBLEM. THE NAVIGATION SCREEN CRACKED SPONTANEOUSLY WHICH MAKE SOME OF THE FUNCTION OF THE TOUCH SCREEN UNUSABLE, HEAT, DEFROSTER, NAVIGATION. THIS IS THE 8.4AN MODEL. CHRYSLER SAYS IT IS CAUSED BY DAMAGE AND WILL NOT COVER THE REPAIR. I DID NOT DAMAGE THIS UNIT. I DON'T KNOW WHEN THIS CRACK OCCURRED, YOU CAN ONLY SEE IT WHEN THE LIGHT HITS THE SCREEN JUST RIGHT AND YOU CAN NOT FEEL THE CRACK EVEN WITH A FINGERNAIL. I ONLY DISCOVERED IT BECAUSE SUDDENLY THE DEFROSTER FOR THE BACK WINDOW WOULD NOT TURN OFF USING THE SCREEN. I HAVE CALLED CHRYSLER CUSTOMER SERVICE AND THEY ARE GOING TO CALL THE DEALERSHIP AND TRY TO COME TO SOME SORT OF RESOLUTION.
Other or unspecified, Oct 29, 2016
WHILE STOPPED AT A RED LIGHT THE JEEP WENT INTO NEUTRAL. I PUSHED IT BACK INTO DRIVE 3 TIMES BUT IT SWITCHES BACK TO NEUTRAL ON ITS OWN. THE CAR THEN SHUT COMPLETELY OFF AND WOULD NOT RESTART. HAD TO BE TOWED TO DEALER. DEALER SAID THERE IS NOTHING WRONG WITH VEHICLE. THEY CHECKED TRANSMISSION AND TEST DRIVE CAR.
Other or unspecified, Aug 8, 2016
JEEP WENT IN FOR SERVICE TO CORRECT THE RECALLED TRANSMISSION ELECTRONIC SHIFT LEVER ON SATURDAY, AUG. 6TH AT 12:30PM. PICKED UP CAR FROM FARRISH JEEP AT 5PM SAME DAY. AT 8PM ON THE SAME DAY, THE CAR WOULD NOT GO OUT OF PARK, THOUGH THE SHIFT LEVER WAS IN DRIVE WHILE IN MY DRIVEWAY. THE DASHBOARD DISPLAYED PARK, WHILE SHIFTER WAS IN DRIVE. EXACT THING HAPPENED WITH 2010 JEEP WRANGLER IN MAY, 2015 AND FARRISH CLAIMED TO FIX IT 3 TIMES IN 36 HOURS. IT HAD TO BE TOWED 3 TIMES BY THE DEALER, BECAUSE THE CAR ROLLED AWAY FROM MY TEENAGE DRIVER THE SAME DAY WE GOT IT BACK FROM FARRISH(IN A NEIGHBORHOOD) AFTER THEY CLAIMED TO HAVE FIXED IT. THIS HAPPENED 3 TIMES IN 36 HOURS.
Other or unspecified, Aug 1, 2016
I'VE WAITED 9 MONTHS FOR THE SO CALLED FIX FOR THE GEAR SHIFT LEVER THAT HAS CAUSED MULTIPLE PROBLEMS AND NEAR MISS CATASTROPHES AND I BROUGHT IT TO THE DEALER WHO INSTALLED THE SOFTWARE "FIX" AND NOW THE CAR WON'T START- DASHBOARD SAYS" IT DOES NOT RECOGNIZE THE KEY FOB AND IT WILL NOT START IN GEAR" HEADLIGHTS ALSO START BLINKING WHEN TRYING TO START AND DOOR LOCKS DON'T WORK. I WANT ANOTHER CAR.
Other or unspecified, Jul 30, 2016, crash
I THOUGHT THE CAR WAS SAFELY PARKED AS I OPENED THE ELECTRIC HOUSE GATE AND EXITED THE CAR. I WANTED TO ENTER THE GATE FIRST, SO THAT I COULD SECURE THE DOGS. ALL OF A SUDDEN, THE CAR STARTS ROLLING DOWN THE DRIVEWAY. I TRY TO JUMP INTO THE CAR TO TRY TO STOP THE CAR, ONLY TO BE PINNED AGAINST THE DOOR AND THE CLOSING ELECTRIC GATE, I FALL. I GET BACK UP AGAIN TO TRY TO STOP THE CAR, AND I FALL AGAIN. THE CAR ENDS UP ROLLING DOWN THE DRIVEWAY AND ALMOST FULLY TIPPING OVER THE DRIVEWAY WALL. THE DRIVEWAY IS AN ELEVATED DRIVEWAY, THE CAR JUMPED OVER THE 4FT WALL. AS YOU CAN IMAGINE, TWO WRECKERS WERE NEEDED TO SHIMMY THE CAR OFF THE DRIVEWAY WALL. ACCIDENT FREE RECORD FOR +20 YEARS. THE SHIFTER IS NOT TO BE TRUSTED, IN THIS CASE, IT LEFT A WORLD OF DAMAGE.
Other or unspecified, Jun 21, 2016
WHILE THE CAR IS IN STATIONERY MOOD, AUTOMATIC TRANSMISSION LEVER IS TOO DIFFICULT TO MOVE TO DIFFERENT POSITIONS. WHILE TRIED TO MOVE LEVER TO PARK OR DRIVE POSITION, IT AUTOMATICALLY RETURNS TO A CENTER NEUTRAL POSITION AND IT HAPPENED FEW TIMES BUT NO DAMAGE AND INJURY BECAUSE OF PROMPT ACTION. IT SEEMS SCARY & DANGEROUS AT TIME.
Other or unspecified, Jun 21, 2016
THE ELECTRONIC SHIFTER IS DANGEROUS, I NEVER KNOW WHEN I AM IN PARK, DRIVE, NEUTRAL. IT IS EXTREMELY DIFFICULT TO OPERATE. I HAVE ASKED CHRYSLER TO INSTALL THE REDESIGNED 2016 MODEL IN MY 2015. THE REDESIGNED MODEL OPERATE WELL. I AM NOW CONCERNED FOR THE SAFETY OF MYSELF AND FAMILY MEMBERS. IT WAS PREDICTABLE THAT SOMEONE DIED BECAUSE OF THIS EXTREMELY DIFFICULT AND POORLY DESIGNED ELECTRONIC SHIFTER. NHTSA SHOULD FORCE JEEP/CHRYSLER TO INSTALL THE 2016 REDESIGNED SHIFTER IN ALL 2015 JEEP GRAND CHEROKEES. PLEASE INVESTIGATE THE ANTON YELCHIN DEATH IN LOS ANGELES. I DRIVE ONE OF THESE ELECTRONIC SHIFTERS AND I AM CONFIDENT THAT YOU WILL THAT THIS 2015 ELECTRONIC SHIFTER CAUSED HIS DEATH. IT IS FREIGHTNING TO DRIVE THIS 2015 GRAND CHEROKEE BECAUSE YOU THINK YOU PUT IT IN PARK BUT IT IS REALLY SITTING IN NEUTRAL.
Other or unspecified, Jun 21, 2016, crash
JEEP WAS IN THE DRIVEWAY AND HAD REMAINED THERE OVERNIGHT. MY HUSBAND AUTOSTARTED THE CAR USING THE KEYFOB FROM INSIDE THE HOUSE. MY SISTER WAS BEHIND THE CAR AS SHE WAS GOING TO GET HER BAG OUT OF THE TRUNK. THE CAR BEGAN TO MOVE IN REVERSE (ON OUR FLAT DRIVEWAY) AND PINNED HER BETWEEN THE JEEP AND THE CAR BEHIND HER. THE JEEP DID NOT STOP MOVING UNTIL SOMEONE JUMPED IN THE CAR AND HIT THE BRAKES. THE DRIVER OF THE VEHICLE BEHIND THE JEEP WAS IN HIS CAR. HE WAS ABLE TO BACK UP BUT THE JEEP WAS MOVING FAST ENOUGH TO CAUSE DAMAGE TO HIS CAR. THE CAR APPEARED TO BE IN REVERSE, NOT JUST IN NEUTRAL. MY SISTER'S PATELLA WAS FRACTURED. A RECALL HAS BEEN ISSUED FOR THE VEHICLE STATING THAT PEOPLE ARE NOT AWARE THAT THE CAR IS NOT IN PARK WHEN THE VEHICLE IS EXITED. HOWEVER, THE JEEP WAS CLEARLY IN PARK BECAUSE WE WERE ABLE TO AUTOSTART THE VEHICLE USING THE KEYFOB.
Other or unspecified, May 24, 2016
ELECTRONIC SHIFTER DOES NOT ENGAGE IN TO PARK. ON NUMEROUS OCCASIONS THE CAR HAS STARTED TO ROLL WHEN I THOUGHT IT WAS IN PARK. THE SHIFTER IS TERRIBLY DANGERS AND CUMBERSOME TO USE CORRECTLY TO FIND GEARS. THIS IS ALWAYS WHEN PARKING OR WHEN STARTING UP. DANGEROUS.
Other or unspecified, May 11, 2016
ON NUMEROUS OCCASIONS AFTER WE BOUGHT OUT JEEP, AFTER SHIFTING THE GEAR LEVER THE JEEP WAS IN A GEAR OTHER THAN WHAT WAS SELECTED. ON SEVERAL OCCASIONS, WE WOULD SHIFT THE LEVER UPWARD TO PARK , PUSH THE OFF BUTTON, START TO EXIT THE VEHICLE AND IT WOULD BEGIN TO ROLL. ON APRIL 6, 2016, MY HUSBAND PULLED INTO OUR GARAGE PUSHED THE GEAR SHIFTER UP INTO WHAT HE THOUGHT WAS PARK, PUSHED THE OFF SWITCH, RAISED THE BACK HATCH AND BEGAN TO EXIT THE VEHICLE. AS HE EXITED, THE JEEP ROLLED BACKWARDS STRIKING THE CEILING OF THE GARAGE DOOR AND DAMAGING THE TAILGATE. WE CONTACTED THE DEALER TO OBTAIN A NUMBER FOR CHRYSLER CUSTOMER CARE. WE CALLED AND SPOKE TO SOMEONE THERE. THEY ASSIGNED US A CASE NUMBER #29033851. A THIRD PARTY MET US AT THE DEALER TO GO OVER THE SYSTEMS ON THE VEHICLE. THE ESTIMATED DAMAGED IS $1,693.30. WE ALSO SENT S LETTER TO THE CEO OF CHRYSLER REGARDING THIS ISSUE WITH THE SHIFTER WITH NO RESPONSE. SINCE THEN WE HAVE HEARD THAT CHRYSLER WILL BE RECALLING MILLIONS OF THE 2015 GRAND CHEROKEES DUE TO THIS ISSUE. WE FINALLY RECEIVED A LETTER FROM CHRYSLER STATING THEY ARE NOT LED TO BELIEVE THAT THE INCIDENT WE HAD WAS DUE TO A MANUFACTURING RESPONSIBILITY. WE DON'T UNDERSTAND HOW THEY CAN DO A MAJOR RECALL ON THE SAME ISSUE THAT CAUSED OUR INCIDENT.
Other or unspecified, Apr 30, 2016
ON 11/3/2015, I PUT MY CAR IN PARK, ENGINE WAS STILL RUNNING, AND I EXITED VEHICLE. HOWEVER, CAR DID NOT GO INTO PARK, ROLLED FORWARD, KNOCKED ME DOWN AND ROLLED OVER MY LEFT FOOT WITH BACK REAR TIRE. THE PARKING GEAR DID NOT ENGAGE AND I WAS NOT ALERTED THAT IT WAS STILL IN DRIVE. THIS OCCURRED IN A PARKING LOT. SOMEHOW I GOT UP, WAS ABLE TO RUN AFTER CAR AND DIVE IN CAR AND HIT GEARSHIFT INTO NEUTRAL TO STOP IT. I ENDURED A CRUSHED FOOT AND FOUR MONTHS OF THERAPY. THERE WAS NOT DAMAGE TO THE CAR NOR DID I REPORT TO POLICE.
Other or unspecified, Apr 29, 2016
MY JEEP CHEROKEE NUMEROUS TIMES HAS STARTED ROLLING AFTER STEPPING ON THE BRAKE AND SHIFTING THE JEEP INTO PARK.THE JEEP SOMETIMES GOES INTO PARK SOMETIMES GOES INTO NEUTRAL AND SOMETIMES GOES INTO REVERSE. I CALLED CHRYSLER ABOUT THE PROBLEM TO SEE IF THEIR WAS A RECALL ON MY VEHICLE AND THEY SAID NO. I SAW ONLINE ABOUT OTHER JEEP CHEROKEES BEING RECALLED FROM 2013-2015 WITH THE SAME PROBLEM WITH SOME GETTING INTO SEVERE ACCIDENTS.. THE SHIFTER IN THIS JEEP IS FAULTY AND I TOLD CHRYSLER THIS NOTHING IS BEING DONE.
Other or unspecified, Apr 16, 2016
TRANSMISSION SHIFTS HARD AND LUNGES FORWARD AND AND ALMOST HIT A PEDESTRIAN SOMETIMES WHEN SIFTING FROM REVERSE TO DRIVE IT TAKES 5 OR SO SECONDS TO RESPOND
Other or unspecified, Mar 21, 2016
GEAR SELECTOR UNPREDICTABLE. SOMETIMES HARD TO PLACE IN PARK AND KNOW IT'S IN PARK. I HAVE EXITED CAR THINKING IT WAS PLACED IN PARK AND IGNITION OFF ONLY TO EXIT CAR WITH PASSENGERS STILL ABOARD AND CAR CONTINUE TO TRAVEL UNDER POWER FORWARD. YOU DO NOT WANT TO PARK THIS CAR NEAR ANY EMBANKMENTS OR SLOPES.
Electrical system, Other or unspecified, Mar 18, 2016
GPS SYSTEM TENDS TO PROVIDE DIRECTIONS TURNING ONTO PRIVATE DRIVES AND BARELY PASSIBLE NON PUBLIC ROADS. WILL PREFORM ROUTE CALCULATION, BEFORE COMPLETING START ANOTHER, AS MANY AS TEN IN A ROW. SYSTEM PROVIDES FALSE LOCATIONS FOR ADDRESSES ENTERED. ADDRESSES ENTERED ARE PLOTTED AND DIRECTIONS ARE PROVIDED, UPON NEARING LOCATION SYSTEM CAN NO LONGER FIND LOCATION. IN ORDER TO DETERMINE THERE IS A PROBLEM WITH INFORMATION PROVIDED HAS ISSUES VEHICLE MUST BE PUT INTO MOTION. THE GPS/NAVIGATION IS PART OF THE UCONNECT SYSTEM WHICH HAS A WIDE VARIETY OF OPERATIONAL ISSUES INVOLVING ITS OTHER COMPONENTS. SAFETY HAZARD IS GETTING DRIVE LOST, ARRIVING IN UNSAFE AREAS AS WELL AS SENDING YOU ONTO UNSAFE ROADS/NOT OPEN TO THE PUBLIC. MEMORY SEAT DOES NOT REPOSITION SEAT AND MIRRORS INTO THE PROGRAMED POSITIONS, EVEN WITH MEMORY SEAT MODULAR REPLACED WITH REDESIGNED MODULAR ISSUE REMAINS. WHEN ATTEMPTING TO EXCELERATE ON AN UPHILL GRADE, SUCH AS ENTERING A HIGHWAY, TRANSMISSION FEELS LIKE IT IS SLIPPING AND SPEED DROPS. AFTER NUMEROUS REPAIR ATTEMPTS CHRYSLER FACTOR SERVICE REPRESENTATIVE SIMPLY TELLS DEALERSHIP NOT TO MAKE ANY FURTHER ATTEMPTS THAT THEY EXPECT TO BE COMPENSATED FOR.
Structure, Other or unspecified, Mar 4, 2016, crash
I PUT CAR IN PARK AND GOT OUT OF VEHICLE. A FEW MOMENTS LATER I NOTICED THAT VEHICLE WAS ROLLING IN REVERSE DOWN MY STREET. I WAS UNABLE TO STOP IT. IT CONTINUED TO ROLL UNTIL CRASHING INTO A TREE. THERE IS BUMPER DAMAGE AND SCRATCHES AND DENTS TO THE BODY OF THE CAR.
Power train, Other or unspecified, Feb 28, 2016
CAR GOING FORWARD SLOWLY ....ATTEMPTING TO PARK CAR.... PLACED SHIFT LEVER TOWARDS PARK ,ALL THE WAY FORWARD...PUSHED THE IGNITION BUTTON.(TO SHUT OFF IGNITION). OPENED DRIVERS DOOR TO GET OUT & FOUND CAR MOVING BACKWARDS ,ENGINE STILL RUNNING .....APPLIED BRAKE, STOPPED CAR, NO DAMAGE....FOUND SHIFT LEVER INDICATOR TO BE IN REVERSE & ENGINE STILL RUNNING .... THINKING BACK I HAVE HAD OTHER TIMES WHEN I HAD THOUGHT CAR IGN. WAS OFF BUT WAS NOT........I HAVE DUPLICATED THIS CONDITION,ON PURPOSE, SEVERAL TIMES ,SENSE THEN ,IN AN EMPTY PARKING LOT ........ENGINE WILL NOT SHUT OFF UNLESS CAR IS IN PARK......TRANSMISSION WILL NOT GO INTO PARK,,, BUT REVERSE,,,,IF CAR IS MOVING VERY SLIGHTLY FORWARD MAKING IGNITION BUTTON USELESS. NO SOLID FEELING FROM SHIFT LEVER THAT THE CAR IS IN PARK...........THIS IS MY 4TH JEEP GRAND CHER. ALL WITH CONSULE SHIFT, & OVER 150,000 ON EACH WITH NO SUCH PROBLEMS.
Power train, Other or unspecified, Feb 12, 2016, crash
I LEFT MY CAR IDLING , ON A FLAT SURFACE IN A PARKING LOT TO RUN INTO A BANK ATM. THE GEAR SHIFTER DID NOT LOCK INTO PARK EVEN THOUGH I PUSHED IT ALL THE WAY FORWARD TO THE PARK POSITION. THE VEHICLE ROLLED INTO A PARKED CAR. THE TOTAL DAMAGE SUSTAINED BY THE OTHER CAR WAS $2100, AND $1000 ON MY JEEP GC. THIS SHIFTER IS NOT VERY INTUITIVE, IT IS A NEWER ELECTRONIC SHIFTER AND IS NOT GATED AS MOST ARE. IT DOES NOT GIVE THE DRIVER GOOD FEEL OR FEEDBACK THAT THE CAR IS IN THE APPROPRIATE GEAR. THIS HAS BEEN A PROBLEM FROM DAY ONE. IF I HAD BEEN POINTED TO THE STREET THIS COULD HAVE CAUSED A MAJOR ACCIDENT. THIS IS A VERY DANGEROUS SITUATION! I BROUGHT IT TO THE DEALER TO LOOK AT AND THEY SAID THERE WAS NO ISSUE. CLEARLY THERE IS AN ISSUE. I NOW SEE THE NHSTA IS LOOKING INTO MORE THAN 300 INCIDENTS OF THIS ROLLAWAY ISSUE. THERE ARE PROBABLY MANY MANY MORE SINCE MOST PEOPLE HAVE NOT REPORTED IT. I HAVE A BIG MONETARY ISSUE THIS HAS COST, MY INSURANCE HAS GONE UP 70% AS THEY THINK I WAS NEGLIGENT AND IT NEEDS TO BE ADDRESSED BY JEEP/CHRYSLER/FIAT. PLEASE FEEL FREE TO CALL ME TO INQUIRE FURTHER INTO THE ISSUE I AM HAVING. I HAVE NOTIFIED JEEP CUSTOMER SERVICE AND AM TAKING THE CAR IN AGAIN ON 2/22 FOR THEM TO INSPECT. THANKS, [XXX] 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *BF
Other or unspecified, Feb 10, 2016
THE GEAR SHIFT DOES NOT LOCK INTO PLACE. MORE THAN ONCE HAVE I ASSUMED I WAS IN PARK AND WAS NOT. THIS CAUSED THE VEHICLE TO ROLL SLIGHTLY. MY DAUGHTER PURCHASED THE SAME VEHICLE AND HAS HAD THE SAME PROBLEM WITH THE GEAR SHIFT. I HAVE OWNED JEEPS SINCE 1995 AND LOVE THEM. HOWEVER, THIS IS OBVIOUSLY AND ENGINEERING ERROR THAT NEEDS TO BE CORRECTED.
Other or unspecified, Feb 10, 2016, fire
TWO HOURS AFTER ARRIVING HOME, I WAS AWAKEN TO FIND MY BRAND NEW 2015 JEEP GRAND CHEROKEE ON FIRE, WHILE STATIONARY AND PARKED NEAR MY HOME. A FIREMAN STATED THAT IT APPEARS TO BE RELATED TO THE ENGINE. I RECENTLY PURCHASED THE VEHICLE IN OCTOBER 2015, REPLACING MY 2005 GRAND CHEROKEE. LESS THAN FOUR MONTHS OLD, THE CAR HAS LESS THAN 4,000 MILES AND HAS NOT HAD ANY PROBLEMS. AFTER GOOGLING POTENTIAL CAUSES, I DISCOVERED OTHERS HAVE HAD THIS PROBLEM WITH THI SAME MODEL, AS RECENT AS JANUARY 2016! THIS IS GRAVELY CONCERNING AND SHOULD RESULT IN FURTHER INVESTIGATION.
Other or unspecified, Feb 9, 2016
2015 JEEP GRAND CHEROKEE SHIFTER IS UNSAFE. MANY TIMES OVER THE LAST YEAR I HAVE MISTAKENLY PUT THE CAR IN REVERSE INSTEAD OF PARK. THIS IS VERY EASY TO DO. THE AUTOMATIC SHIFTER HAS NO DETENTS, BUT IS AN ELECTRIC SWITCH. WHEN THE VEHICLE GOES INTO REVERSE, THE ENGINE REMAINS RUNNING, AND IT IS POSSIBLE TO EXIT THE VEHICLE THINKING IT IS IN PARK. WHEN THIS HAPPENS THE CAR WILL ROLL BACKWARD AT A VERY HIGH RATE OF SPEED. SOMETHING NEEDS TO BE DONE TO CORRECT THIS VERY UNSAFE CONDITION. IT IS VERY EASY TO THINK YOU HAVE IT IN PARK WHEN IT IS ACTUALLY IN REVERSE.
Other or unspecified, Feb 9, 2016
THIS HAS HAPPENED AT LEAST THREE TIME IN FIVE MONTHS. I THOUGHT THE ELECTRONIC GEAR SELECTOR WAS IN PARK BUT WAS IN SOME OTHER GEAR. IT IS DIFFICULT TO SEE WHAT GEAR THE SELECTOR IS IN. FORTUNALELY NOTHING SERIOUSLY HAS HAPPENED SO FAR. THE CAR HAS DRIFTED OR ROLLED BUT I HAVE BEEN ALBE TO STOP IT BEFORE IT HIT SOMETHING OR SOMEONE.
Other or unspecified, Feb 9, 2016
THE SHIFTER IS CONFUSING AND FUNCTIONS TERRIBLY. IN SEVERAL INSTANCES I ENDED UP IN REVERSE INSTEAD OF PARK WHEN ATTEMPTING TO PARK THE VEHICLE AND NEARLY RAN INTO OTHER VEHICLES AND/OR PEDESTRIANS AS A RESULT.