2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints
1,360 reports, newest first.
Engine, Oct 18, 2022
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while the vehicle was in park (P), she started the vehicle and the vehicle independently accelerated. The contact stated no warning light was illuminated. The contact attempted to turn the vehicle off, and the vehicle would not shift into neutral (N). The contact stated that multiple attempts were needed to turn the vehicle off and restart the vehicle. The vehicle then started operating as designed. The contact had the vehicle towed to a local dealer to be diagnosed; however, the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 98,000.
Structure, Oct 10, 2022
Both driver side and passenger side doors are clicking when they open and close, seems like a hinge has been damaged. When opening the doors they will close on their own quickly unless opened all the way.
Air bags, Oct 3, 2022
The dashboard is got some wrinkles which makes me think the dashboard is weak now, so when the airbag comer out the dashboard may come out
Other or unspecified, Oct 3, 2022
Oil pump assembly. The problem was confirmed by a independent service center. As I was driving down the highway at 40/45 mph, I heard a knocking sound under the hood. I pulled into a shoping center got out to go into a store came back out turned on the jeep and the engine light came on. Drive home called my mechanic. He said don't drive it have it towed in, it might be the oil pump or power train modular. It was the oil pump. My mechanic said I was the forth person to bring my jeep in with this problem within the last 2 weeks
Seats, Sep 28, 2022
Driver headrest deployed with no reason while driving 45mph in a busy avenue during rush hour (5pm). It hit driver in the back of the head causing confusion and dizziness. Found a small plastic piece broken inside mechanism. Headrest still installed, haven't taken it to dealer for repair because online comments says repair would be around $900 at my own expense and no way I'm paying for a malfunction.
Engine and engine cooling, Sep 27, 2022
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while the vehicle was parked, she noticed fluid leaking from the vehicle onto the ground. The vehicle was taken to the dealer where it was diagnosed that the radiator was leaking and needed to be replaced. The dealer replaced the radiator and the electronic control module. The contact stated that upon starting the vehicle, she heard an abnormal ticking sound coming from the passenger's side of the engine. The vehicle was taken to a second dealer Maguire Chrysler Dodge Jeep Ram of Syracuse (959 Hiawatha Blvd W, Syracuse, NY 13204), where the camshaft exhaust, intake plenum, valve, tappet valve lash, housing thermostat, coolant, gasket cylinder head cover, engine oil, seal spark plugs well were replaced; however, the failure persisted. The contact stated that the failure had been reoccurring more frequently. The vehicle was taken back to the dealer who informed the contact that the engine needed to be taken apart in order to diagnose the vehicle. The contact was then informed that the engine was dissembled and reassembled. The contact was unsure whether the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 92,000.
Engine and engine cooling, Engine, Sep 26, 2022, crash
The contact's son owns a 2015 Jeep Grand Cherokee. The contact stated while her son was driving 60-65 MPH, the vehicle started shuddering. The ABS, traction control, and check engine warning lights were illuminated. The vehicle decelerated to 30 MPH and stalled while driving on an uphill ramp. The vehicle failed to restart, causing another vehicle to strike the driver's side of the vehicle. There were no injuries sustained. The vehicle was pushed downhill with the assistance of a police patrol. The vehicle was towed to the contact's residence. The vehicle was then towed to the dealer where it was diagnosed that the engine was blown and needed to be replaced. Additionally, the dealer diagnosed that the thermostat, radiator, starter, and motor mounts needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 116,000.
Power train, Sep 23, 2022
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving 45 MPH and making a right turn, the vehicle inadvertently turned in the opposite direction and the contact lost control of the steering wheel. The traction control warning light was illuminated. The contact depressed the brake pedal but the vehicle failed to respond. The contact continued to turn the steering wheel until she regained control of the vehicle. The contact veered to the side of the roadway. The contact then pulled into a parking lot and parked the vehicle. The contact was able to drive to her residence. The contact later received notification of NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control) and the vehicle was taken to the dealer for the recall repair; however, the dealer declined to honor the recall repair and informed the contact she had to pay for the repair. The dealer diagnosed that the DTCM (Drive Train Control Module) had failed and needed to be replaced. The vehicle was repaired. The contact notified the manufacturer of the failure and inquired about reimbursement; however, the manufacturer denied her claim after several attempts. The failure mileage was approximately 177,060.
Exterior lighting, Sep 22, 2022
While driving ALL headlights suddenly went out. This has happened a few times now while waiting for our service appointment. It has occurred in both high and low beam configurations. The lights have failed when the dash switch is in the Auto OR in the On positions. The vehicle is definitely available for inspection, however it is currently being serviced for this defect. Failure of all forward-facing lights could be fatal at speed. We were in our driveway and on small town streets when it has occurred, but next time? We showed the service representative a video of the failure recorded 09/21/2022 in our driveway, high beams on and switch in Auto position when all lights failed. The video is available to nhtsa if requested. Upload formats, below, don't include the MOV (iPhone video) format. The lights failed without visible warnings, messages, or symptoms. I did not check for OBDII codes.
Power train, Electrical system, Other or unspecified, Sep 22, 2022
I can hear My Jeep clicking into every gear and making a ticking noise this is because of the faulty shifter in these jeeps. Also the computer isn’t working correctly software is to old to update.
Seats, Sep 16, 2022
The passenger seat headrest violently exploded open while I was driving. If this were to have happened while someone was in the car, or on my driver's side headrest, someone could have easily been injured. It sounded as if an airbag opened in the car. I have not gotten it inspected yet but have read multiple forums of this happening on other 2014-2015 jeep Grand Cherokee and am wondering how this is not a recall. No warning signs given.
Seats, Sep 10, 2022
While the vehicle was in operation traveling straight ahead on roadway the vehicles drivers headrest “popped” causing operators head to jerk forward while vehicle was in motion. Driver was able to maintain control of vehicle but was startled by the sudden explosion and impact on head. This could have easily caused operator to loose control and be involved in a motor vehicle accident. There were no warning messages when this occurred and nothing had been done to the headrest prior to it exploding open. After inspecting the headrest it appears a plastic part inside the headrest snapped.
Visibility/wiper, Sep 1, 2022
The plastic latch mechanism holding the eyeglass case (built into the overhead center console) shut broke. This prevents the holder from staying shut. The unlatched case blocks the rear view mirror thus preventing the operator from seeing rearward. Is this considered a visibility hazard? [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Power train, Engine, Aug 27, 2022
There is loud ticking/tapping noise coming from the engine when in motion or when the engine idles. This vehicle was not inspected by the dealer (out of warranty) or the police but was inspected by my mechanic and is available for inspection anytime, upon request. At time, the noise become extremely loud and scary and is a cause for great concern, especially knowing that this vehicle is mostly driven daily on the highway for at least 1 hour one way. This noise suddenly appeared about 9 year ago as a slight ticking/tapping but got progressively worse.
Power train, Air bags, Aug 26, 2022
There are two issues. One is that the air bag light is on and never goes away and could mean faulty air bags, two the car is making a clicking noise and jerking when accelerating and the 4 wheel drive service light has come on. It could be the transfer case or differential. The car only has 60,000 miles and isn't driven everyday. It should not be having these safety issues.
Air bags, Seats, Aug 24, 2022
The contact owns a 2015 Jeep Grand Cherokee. The contact stated upon raising the front driver's side headrest, it deployed inadvertently. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the front driver's side headrest needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 87,000. The VIN was not available.
Fuel system, Diesel, Aug 22, 2022
2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO HIGH PRESSURE FUEL PUMP SAFETY RECALL. THE CONSUMER STATED THE SAFETY RECALL HAD NO REMEDY AND WAS UNSAFE TO DRIVE. THE CONSUMER PURCHASED A NEW VEHICLE, 2022 COMPASS. THE CONSUMER TOOK A LOSS DUE TO THE RECALL OF THE FUEL PUMP ON THE JEEP AND REQUESTED TO BE REIMBURSED.
Power train, Aug 22, 2022
The contact's mother owns a 2015 Jeep Grand Cherokee. The contact stated that his mother had previously informed him that the vehicle would independently shift into different gears without warning. The contact was also informed by his mother that the service shifter warning message had appeared on the instrument panel. The contact took the vehicle to a dealer and was given an estimate for a diagnostic test. The contact then replaced the battery after the vehicle failed to start up as needed. A few months after the replacement, the battery failed again. The vehicle was then towed back to the dealer where they linked the failure to NHTSA Campaign Number: 16V240000 (Power Train); however, the vehicle was not included in the recall. The contact was also informed that the parts to fix the vehicle were on backorder. The manufacturer was notified of the failure and the contact was informed that the vehicle was already serviced prior under the recall in 2017. The vehicle had yet to be repaired. The failure mileage was unknown.
Seats, Aug 15, 2022
The Active Headrest on this 2015 Jeep deployed at random. There was no accident or other event to cause this deployment. The deployment launched the headrest forward making the headrest strike the drivers head. Upon visual observation of the headrest, there appears to be a failure of the structural material securing the retainer pin. Dangerous! Forums abuzz with this known issue. Needs recalled IMO.
Seats, Aug 15, 2022
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that after he had pulled off the road and was rested in a parking lot, the driver-side headrest deployed without warning. The contact called the dealer and made an appointment to have the vehicle serviced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired for the failure. The failure mileage was approximately 86,000.
Seats, Aug 12, 2022
2015 Jeep Grand Cherokee Summit passenger-side headrest unexpectedly deployed yesterday, August 11, 2022, without warning and with explosive force while driving without any vehicle accident occurring or any impact to the body of the car. No human injury occurred, though the intense force of the explosion caused my cell phone to jump out of the cup holder as the force translated through the seat and center console and nearly caused loss of driving control with pedestrians in close proximity to the car. It could have easily caused injury or death if it had been the driver's side, especially at greater speed. Have not yet been able to take the car to a dealer so quickly afterward. I find no recalls under my VIN, though I found an electronic copy of Mopar Warranty Bulletin No. D-20-10, dated August 26, 2020, stating an immediate 10 year/unlimited mileage warranty extension (X88) Active Head Restraint for 2014-2018 Jeep Grand Cherokee.
Air bags, Seats, Aug 12, 2022
The passenger side active headrest restraint spontaneously engaged and will not reset. I was a passenger when it happened and it struck me in the back of the head. I’ve noticed many others with my year, make and model of vehicle have had similar issues, but Jeep is not wanting to accept there is a manufacturing default. Luckily it wasn’t my drivers side headrest. But it could be next time and potentially while I’m driving. There were no warnings prior and it’s extremely rare that anyone rides in that seat.
Seats, Aug 3, 2022
While backing down my driveway, the headrest popped forward suddenly. There were no indicator lights or warnings before it happened. I consulted a mechanic regarding a repair/replacement. A new headrest ($1000) is required because the plastic pieces inside are broken. I am concerned about the passenger side doing the same thing while I am driving and especially if I have a passenger.
Engine, Aug 2, 2022
The vehicle has an oil leak problem which may be caused by the defect of cylinder head gasket, and some of other engine gaskets. The oil seal is problematic for this model.
Other or unspecified, Aug 2, 2022
All the door hinges need replaced. Very difficult to open and close the doors. I called Jeeps headquarters and they gave me no info on this matter. The replaced hinges are$100 apiece. I believe this a safety concern, not bring able to open the doors easily.