2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints
1,360 reports, newest first.
Seat belts, Dec 10, 2021
The seat belt retractor on the passenger side stopped working completely several months ago and the drivers side is not working correctly. The vehicle is basically unsafe to drive. We have been told that this issue is part of a warranty extension solution that was approved by your organization...instead of an actual recall. We have been waiting for months to have it repaired, but Chrysler reports they cannot get the part because of supply chain issues. We feel that Chrysler should pay to have it repaired with another seat belt retractor (not the one that has been on back order for months) so that can have a safe vehicle to drive. We have found the part locally..but have been told the warranty will not be honored because it is not the part that Chrysler approved for the repair. Please help us resolve this. I have filed an official complaint with Chrysler (reference number 81226409) but have received no response. Thank-you in advance for any assistance you can provide.
Suspension, Dec 5, 2021
The front suspension makes a creaking noise when it gets cold outside and gets worse the colder it gets. It was like that when I bought it from the dealership, but they would not let me test drive the vehicle on the road. They also had to replace the radiator. With the suspension acting up, it was knocking the front end out of alignment, so the dealership did an alignment for me. 3 months later the creaking noise is getting worse and my front end is out of alignment again. The dealership refuses to do anything about it. I am afraid my suspension is going to fail and I am going to wreck my Jeep going down the highway.
Seats, Dec 5, 2021
While my Jeep was parked in the garage the passenger side headrest deployed and it cannot be reset. While no one was in the vehicle (injured) I am concerned that if the driver side headrest deploys while I am driving, I may be injured.
Air bags, Nov 29, 2021
I was sitting in my parked vehicle when the drivers active head restraint suddenly came apart and knocked my head and neck forward. This happened without warning and was a jarring motion to my head and neck. Thank goodness my vehicle was in park.
Other or unspecified, Nov 23, 2021
Hello I have a 2015 Jeep Grand Cherokee Summit. 5.7 ltr V8 engine. I recently bought this vehicle back in 04/21. I have noticed that the leather dashboard is bubbling and starting to lift and peel. I have looked on Jeep Forums and found out this is a very common issue which is not a recall/warranty. The cost to fix is approximately $3,000. There are plenty of other complaints and this needs to be addressed as it soon can become a safety hazard for driver impairment as well. I have called Jeep and their customer service team and was not helped.
Seats, Nov 20, 2021
The active head restraints head rest opened up while the car was parked. The plastic hook is broken and head rest cannot be reset.
Power train, Nov 19, 2021
The contact owns a 2015 JEEP GRAND CHEROKEE. The vehicle had a recall completed for the gear shifter in 2017. Now a total of 4 times the contact stated that while driving approximately 30-35 mph the vehicle's gear shifter would slip from drive into neutral after driving a short distance. The contact stated that they would have to pull over to the side of the road to change the gear. The contact mentioned that during this time when the vehicle's transmission has slipped into neutral the display on the dashboard would be a white line with two red dots instead of the "N" for neutral. The contact stated that the dealer was not able to identify the cause of the issue. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 11,000.
Power train, Engine, Nov 17, 2021
Bad Lifters and rockers on left camshaft caused loud engine tick/knock. Occurred at 62000 miles. An apparent KNOWN common Jeep FCA problem for 2015 JGC WK. Hard/ rough transmission downshift from 3rd-2nd gear along with loud bang noise. Downshift is so violent it causes your foot to slip off the brake pedal when braking. Occurred at 67000 miles. Another known common problem for 2015 JGC WK. This is a dangerous vehicle and should be recalled for these issues before someone is seriously injured or an accident results in death.
Air bags, Nov 14, 2021
Driver headrest suddenly deployed while I was starting to back out of driveway. Nothing was hit by vehicle. Knocked my head forward, scared, stopped vehicle.
Engine and engine cooling, Nov 12, 2021
2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE OIL FILTER HOUSING.
Electrical system, Engine, Nov 8, 2021
Once the shifter was moved into "Drive" , the transmission would automatically swith it to "Park" that would not allow any movement! It happened on the same day to all three of us. Several hours later, the transmission seemed to work. Waiting for diagnostic service at Umansky Jeep in Charlottesville, VA. This shifter movement could potentially lead to an accident! We occasionally tow a trailer and risk to other motorists and us would be substanstial! Please initiate invastigation sincere there a multiple complainst related to transmission.
Seats, Nov 6, 2021
I was driving on surface streets when I heard a loud, startling noise. When I looked to the right, I noticed the front passenger seat headrest had burst open without any collision, impact or warning; I was driving down a paved and maintained roadway. When I get behind the wheel of my car, there is a reasonable expectation that my car is going to perform in a matter that would not put myself or my passengers at risk. I understand that some Jeep Grand Cherokee models have already had recalls for the same issue, but have been told by Jeep that my VIN/vehicle does not qualify. Since the headrest in my car displayed the same malfunctions as the vehicles included in the recall, I would expect to be included in this recall. I am truly grateful my wife was not sitting in the passenger seat at the time. I have read that other Jeep owners have suffered concussions from this defect.
Seats, Oct 22, 2021
I had just pulled out of a parking lot and started down the road going no more then 25 mph when I felt something bang hard against me about center of the back my seat I also heard a bang sound so I pulled off the road and into a parking lot and discovered that my head rest had come apart. I have looked online to see if other owners of Grand Cheroke Jeeps have had this happen and found that this has has happened to others.
Seats, Oct 7, 2021
Drivers headrest seperated while sitting in driveway overnight. Broken.
Seats, Oct 2, 2021
Vehicle was parked not moving. Off. Next time we entered vehicle the passenger headrest automatic restraint pin broke..not pin but bracket holding pin sheared off. Luckily no one was in car when happened.. New headrest cost 400$..labor 150$. No accident how does this go off??
Seats, Sep 29, 2021
While driving on neighborhood roads, the driver's headrest suddenly popped forward without warning or reason. My head was slammed forward and I lost control of the vehicle. If this had occurred at highway speeds there is a very high probability that I would have crashed the vehicle. As it stands I have a lot of neck pain from strained muscles in the back of my neck.
Electrical system, Other or unspecified, Engine, Sep 28, 2021, crash
I have a 2015 Jeep Grand Cherokee Laredo. While traveling down the highway at approximately 65mph, the entire dash began to blink in and out, all kinds of error symbols flashed, I lost power steering and the car switched itself in to neutral – this resulted in an accident. This car has been In and out of the shop for the past several months. Every time it looks like it fixed, the car’s computer seems to do as it pleases. I lose driving power, it switches itself in neutral or the dash throws error symbols. I am at a point where paying for constant ‘repairs’ and insurance is becoming way too costly. I do NOT feel safe riding with my family in this car!!!
Service brakes, Engine, Fuel/propulsion system, Sep 27, 2021
The part that failed is identified as the Oil Cooler, I will request the dealer provide the defective unit. The part number for the Oil Cooler 68211323AB. There are two areas that would pose a safety concern when the Oil Cooler fails. When the Oil Cooler fails, oil is let into the cooling system. The oil level continues to fall to a point where it is very likely the engine will seize. There is no check engine indicator, the oil temperature indicator shows no rise in temperature. You would not know that there is any problem, If that happens while the vehicle is in motion it could prove to put occupants in jeopardy of injury. The second area of concern, as the oil bleeds into the cooling system it is unable to adjust for the additional fluid. The cooling system reservoir fills up and begins to overflow each time the vehicle is started and driven. The reservoir overflow is in the front right side of the engine compartment. When car is parked the oil flows on to everything that is below it. But when the car is in motion the oil covers the right side of the engine compartment. The result of the overflow could lead to a fire in the engine compartment, Oil on the rotor and brake could result in the malfunction of the brake mechanism. With oil in the cooling system the smell of diesel is very strong in the passage compartment. This may, lead to headaches, nausea, and eye irritation. The dealer did confirm the problem and provided a quote of $8600 to repair. The car has been inspected by and independent mechanic and the dealer’s mechanic. As noted earlier there was no warning that a problem was occurring. The first sign of a problem was on the 17th of September. A large oil spill in my garage.
Seats, Sep 25, 2021
The head rest of the driver deployed unexpectedly while me and my son were in the car on our way to school. It made a very loud noise and we were trying to figure out what it was, it was scary and dangerous.
Engine, Sep 24, 2021
The oil cooler failed with no warning, no check engine indication. All indicators returned normal readings. Without a warning you continue to drive while your oil levels are falling. All of your oil goes into your cooling system. The chances are very high that you will have your engine seize. At a minimum the failure causes major repair issues, if it can be repaired at all. One of the more troubling out come of the failure, the oil will eventually over flow the coolant reservoir into the engine compartment. The oil is everywhere in the engine compartment. This alone would present a number of safety issues. My car is currently at the dealer, I was quoted $8,600 to repair and replace all affected parts. My research has turn up a number of jeep, chrsyler and ram truck owners are or have experienced this failure.
Other or unspecified, Sep 19, 2021
My wife was driving her vehicle on the highway at 60 mph and heard a loud pop in her vehicle and came to realize the back portion of her panoramic sunroof spontaneously exploded. She did not have her sunroof open at the time and the roof shade was closed thank God. There were no other cars around her when it happened and nothing that could have fallen on her sunroof due to her driving on an open highway. If her shade was open, it could've have been very dangerous if there were people in the back seat and getting hit with glass falling on them. Plus the initial shock and noise could've have made her get in an accident causing harm to others or herself.
Seats, Sep 15, 2021
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving 25 MPH, the driver’s side active headrest deployed without warning. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and suggested that the failure be taken to the dealer. The failure mileage was approximately 94,500.
Fuel system, Diesel, Engine, Sep 8, 2021, fire
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while getting a routine oil change shortly after, the warning light for a throttle box illuminated. The contact stated that in the past after getting the same oil change, the warning light for the tire pressure sensor light was illuminated. The contact took the vehicle to the dealer who determined no failure indicated for the tires. The contact stated that every time they brought the vehicle in for inspection no failure was indicated despite the contact filling the tires with air. The contact stated that while driving on the freeway when they were attempting to drive the speed limit of 65 mph their vehicle could not accelerate beyond being between 45-50 mph. The contact was able to pull off the ramp where the vehicle eventually came to a seize. The vehicle began to smoke on the front end. The vehicle never turned into a full-blown fire however it did remain extremely overheated for a total of about 2 days. There were no injuries or medical attention needed. There was no police report. The vehicle was towed to the dealer. The vehicle was diagnosed that the head gasket had blown and the engine had melted. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 117,000.
Seats, Sep 3, 2021
Passenger side headrest randomly deployed while driving... no accident.
Other or unspecified, Aug 30, 2021
2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 20V-699. CONSUMER STATED THAT PARTS ARE UNAVAILABLE TO PERFORM SAFETY RECALL.