2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints
1,360 reports, newest first.
Seats, May 14, 2019
DRIVERS SIDE HEAD RESTRAINT DEPLOYED WHILE CAR WAS IN MOTION ON A HIGHWAY. IT APPEARS A PARTICULAR PLASTIC CLIP WITHIN THE HEADREST BROKE ON ITS OWN CAUSING THE HEADREST TO DEPLOY. THIS CREATED QUITE A SAFETY RISK AS IT WAS A HUGE DISTRACTION. NO ACCIDENT WAS INVOLVED, FORTUNATELY.
Air bags, Seats, May 7, 2019
WHILE IN PARK IN MY DRIVEWAY THE PASSENGER SIDE ACTIVE HEADREST DEPLOYED WHILE A PASSENGER WAS SITTING IN THE SEAT. NOTHING HIT MY VEHICLE, I DIDN'T HIT ANYTHING AND NO OTHER AIRBAGS DEPLOYED NOR THE DRIVER SIDE ACTIVE HEADREST DEPLOYED. THE INSTRUMENT CLUSTER DOES NOT SHOW ANY INDICATION OF DEPLOYMENT AND NOTHING IN MY VEHICLES INFORMATION CENTER DISPLAY SHOW ANY KIND OF EVENT. THE VEHICLE IS AT APPROXIMATELY 79,855 MILES WHEN THE INCIDENT OCCURRED. THE VEHICLE ALSO HAS NEVER BEEN IN A MAJOR ACCIDENT WHERE ANY OF THE AIRBAGS OR HEADREST HAVE DEPLOYED BEFORE. UPON INSPECTION OF THE MALFUNCTION I NOTICED THAT A COUPLE OF SMALL PLASTIC PIECES HAD BROKEN AWAY AND WERE RESTING IN THE BACK COVER OF THE HEADREST. I FEEL MAYBE THIS IS THE DEFECTIVE PART OF PLASTIC THAT BROKE AND MADE THE HEADREST DEPLOY.
Electrical system, Other or unspecified, May 6, 2019
MSG APPEARING SERVICE SHIFTER, TOOK INTO SHOP AND STATED IT COULD BE AN ELECTRICAL WIRING BUT WILL NOT KNOW UNTIL THEY BREAK DOWN THE SHIFTER. JEEP HAS ALREADY HAD A RECALL BUT I'VE ALREADY TAKEN CARE OF THAT RECALL ON THIS JEEP. READING A LOT OF PEOPLE ARE HAVING THE SAME ISSUE WITH THE SERVICE SHIFTER AND REALLY SHOULD BE A RECALL ON THIS. AT THIS TIME I HAVE A SHORT TO THE CIRCUIT IN THE SHIFTER.
Engine, May 3, 2019
MY CHECK ENGINE LIGHT CAME ON. I BROUGHT IT TO MY JEEP DEALER.THEY FOUND CODE P0302 AND SAID THE LEFT ENGINE HEAD HAD TO BE REPLACED AS WELL AS #2 FUEL INJECTOR.I HAD JUST OVER 50000 MI. THE HEAD WAS COVERED UNDER WARRANTY,THE FUEL INJECTOR COST ME 415$. JEEP SHOULD HAVE COVERED THIS COST. JEEP REIMBURSEMENT DEPARTMENT DENIED ME REIMBURSEMENT.WHAT CAN BE DONE TO RECOVER MY COST?
Power train, May 1, 2019, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE PARKING THE VEHICLE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE LUNGED FORWARD AND CRASHED INTO ANTHER VEHICLE WITHOUT WARNING. THE AIR BAG DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS SLIGHTLY DAMAGED, BUT WAS DRIVEN TO RUSS DARROW CHRYSLER DODGE JEEP MILWAUKEE (888-497-8363, LOCATED AT 7676 N 76TH ST, MILWAUKEE, WI 53223). THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE; HOWEVER, THE COMPUTER SYSTEM WAS UPDATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,060. *AS *AS
Power train, May 1, 2019
WHILE DECELERATING, 8HP70 AUTOMATIC TRANSMISSION EXPERIENCES SEVERELY DELAYED DOWNSHIFTS WITH HARD JERKING FROM 3RD TO 2ND AND FROM 2ND TO 1ST GEARS. DOWNSHIFT FROM 2ND TO 1ST IS MOST SEVERE, OFTEN CAUSING VEHICLE TO LUNGE FORWARD AFTER HAVING ALREADY COME TO A COMPLETE STOP. THIS ISSUE ESSENTIALLY OCCURS EVERY TIME THE VEHICLE IS DRIVEN. IT HAS BEEN TO A JEEP DEALERSHIP TWICE FOR SERVICE, BUT THEY CANNOT FIX/IDENTIFY THE PROBLEM.
Engine, Fuel/propulsion system, Apr 22, 2019
EMISSION CHECK ENGINE LIGHT FOR SMALL EVAPORATION EMISSION SYSTEM LEAK P0456 FAULT CODE. ALSO, FUEL TANK WONT FILL WITH FUEL AT HIGHER NOZZLE FLOW RATES... POSSIBLY DUE TO TANK CHECK VALVE. THE CHECK ENGINE LIGHT WILL DISQUALIFY THE EMISSION TEST FOR THE VEHICLE AND PREVENT OBTAINING A LICENCE PLATE RENEWAL. THE CHECK VALVE WILL ONLY ALLOW A SLOW FILL USING A MANUAL GRASP OF THE NOZZLE LEVER TO RESTRICT THE FLOW TO THE SMALLEST AMOUNT POSSIBLE. THIS APPEARS TO BE A COMMON PROBLEM AND NEEDS A RECALL THE REFILL IS OF COURSE, IS DONE IN PARK, AT A GAS STATION. THE CHECK ENGINE LIGHT OCCURS AT STARTUP.
Other or unspecified, Apr 20, 2019
AIR CONDITIONING MESSED UP SO WE TOOK IT IN. WAS TOLD IT IS THE EVAPORATOR COIL NEEDS TO BE REPLACED. THE PART IS ON NATIONAL BACK ORDER WHICH SOUNDS TO ME LIKE THIS IS AN ISSUE A LOT OF JEEP OWNERS ARE DEALING WITH. THE AIR CONDITIONING BLOWS HOT AIR AND MAKES A SOUND LIKE IT IS CUTTING OFF AND THEN BACK ON. IT HAPPENS WHETHER WE ARE PARKED OR IN MOTION. WE HAVE LESS THAN 30,000 MILES ON OUR CAR TOO SO THIS SEEMS LIKE IT'S JUST A PROBLEM THAT IS HAPPENING WITH THIS PARTICULAR VEHICLE.
Other or unspecified, Apr 17, 2019
VEHICLE JUMPS FROM D (DRIVE) TO I WITHOUT WARNING AND HAS TO BE PLACED BACK TO DRIVE. VEHICLE IS IN MOTION WHEN THIS HAPPENS, MOSTLY CITY, BUT HAS HAPPENED ON HIGHWAY.
Vehicle speed control, Apr 13, 2019
NOTE: I ENTERED AN ERRONEOUS VIN NUMBER ON MY COMPLAINT A FEW MINUTES AGO. MY DESCRIPTION OF THE PROBLEM WAS LISTED ON THAT COMPLAINT.
Vehicle speed control, Apr 13, 2019
DRIVING MY GRAND CHEROKEE ON I-40 WITH CRUISE CONTROL SET TO 75, I ENTERED A CONSTRUCTION ZONE AND APPLIED THE BRAKES TO SLOW DOWN. INSTEAD OF SLOWING DOWN, THE CAR ACCELERATED UP TO ABOUT 90 MPH. I WAS SPEEDING IN AND OUT OF TRAFFIC LIKE A MAD PERSON AND, LUCKILY, I MANAGED TO KEEP MY WIFE AND I ALIVE. THEN THE BRAKES WERE ON THE FLOOR, I COULD NOT DISCONNECT THE CRUISE CONTROL, COULD NOT SHIFT OUT OF GEAR AND COULD NOT TURN THE CAR OFF. AFTER A PERIOD OF TIME, WE BEGAN A SLIGHT INCLINE AND THE CAR SLOWED. THEN I HAD CONTROL FOR A SHORT TIME WHEN THE POWER STEERING WENT OUT; IT CAME BACK ON AFTER ABOUT A MINUTE. WE WERE TOWED TO THE NEAREST DEALER (70 MILES) AND THE CAR REMAINED THERE IN ORDER FOR CHRYSLER TO SEND A TEAM TO INVESTIGATE. AFTER 4 WEEKS CHRYSLER INFORMED ME THAT THERE WAS NO PROBLEM. TELL THE TRUTH, I COMPETELY EXPECTED THEM TO NOT TAKE BLAME FOR THIS. THIS WAS THE MOST FRIGHTENING THING THAT HAS EVER HAPPENED TO ME - I THOUGHT FOR SURE THAT WE WOULD BE KILLED - WEAVING IN AND OUT OF DIESEL TRUCKS AND CONSTRUCTION ZONE. I TOOK OUT BARRIERS AND TRAFFIC CONES IN MY EFFORT TO SAVE US. I HAD SERIOUS CONCERNS ABOUT OPERATING THIS VEHICLE AGAIN BUT MY THOUGHT IS THAT CHRYSLER PROBABLY FIXED THE PROBLEM WITHOUT TAKING RESPONSIBILITY FOR IT. I DID DISCOVER THAT THERE IS SOMETHING YOU CAN DO IF YOU ARE IN THIS PREDICAMENT AND I WISH I HAD KNOWN ABOUT IT BEFORE. IF YOU HOLD IN ON THE START BUTTON FOR A FEW SECONDS, THE CAR WILL TURN OFF. I HAD HELD IN ON THE START BUTTON BUT, EVIDENTLY, NOT FOR LONG ENOUGH. I HOPE THAT THIS MESSAGE CAN GET OUT TO OTHER JEEP OWNERS AND THAT THIS ACTION COULD SAVE LIVES.
Vehicle speed control, Service brakes, Apr 12, 2019
THE INCIDENT OCCURRED ON OR ABOUT THURSDAY, APRIL 10TH 2019 AT 12:10AM. IT INVOLVES THE BRAKES OF THE VEHICLE NOT BEING ABLE TO STOP THE VEHICLE AT LOW SPEEDS. THE ENTIRE INCIDENT WAS CAPTURED ON A HIGH-QUALITY FRONT-FACING DASHBOARD CAMERA WITH AUDIO, VIDEO, AND GPS. THERE WERE NO INJURIES. DESCRIPTION OF THE INCIDENT IS AS FOLLOWS: WHILE I WAS ON THE INTERSTATE 10 WEST FREEWAY IN REDLANDS, CA, I MANEUVERED TO THE MOST RIGHT LANE ON THE HIGHWAY IN PREPARATION TO APPROACH AN EXIT LESS THAN 1 MILE AWAY (UNIVERSITY AVE.) DUE TO LANE CLOSURES (LEFT LANES) AT THE TIME I WAS ON THE FREEWAY, TRAFFIC WAS BUMPER-TO-BUMPER AND VERY LOW SPEED. WHILE IN THE MOST RIGHT LANE AND STILL AT VERY LOW SPEED, I ENGAGED THE ADAPTIVE CRUISE CONTROL FEATURE ON THE VEHICLE. WITHIN AROUND 5 SECONDS OF ENGAGING THE ADAPTIVE CRUISE CONTROL, THE VEHICLE SLOWED DOWN TO A STOP BECAUSE OF THE VEHICLE IN FRONT OF MINE HAD STOPPED. AT THAT POINT, THE CRUISE CONTROL FEATURE SELF-DISENGAGED AS NORMAL. ONLY A FEW SECONDS LATER, THE VEHICLE POSSIBLY ABNORMALLY VIBRATED. AS THE VEHICLE CONTINUED TO CREEP FORWARD IN TRAFFIC AS NORMAL, I APPLIED THE BRAKES TO STOP, BUT THE VEHICLE WOULD NOT STOP OR SLOW DOWN. AS I NEARLY APPROACHED COLLIDING WITH THE VEHICLE AHEAD OF ME, I ENGAGED THE PARKING/EMERGENCY BRAKE WITH MY FOOT, AND THAT DID NOT SEEM TO SLOW OR STOP THE VEHICLE EITHER. A SECOND ATTEMPT TO ENGAGE THE PARKING BRAKE DID NOTHING AS WELL. WITHIN A FEW SECONDS, THE CAR ALMOST SLOWED TO A STOP DUE TO ROLLING FRICTION AND A SLIGHT UPHILL GRADE IN THAT PORTION OF THE FREEWAY. I PLACED THE VEHICLE IN PARK AT THIS TIME AND RESTARTED THE CAR. AFTER RESTARTING, I WAS ABLE TO DRIVE AND BRAKE PROPERLY THE REST OF MY SHORT JOURNEY HOME. THIS ENTIRE EPISODE IS CAPTURED ON MY DASHBOARD CAMERA, AND IT SEEMS OTHERS ON THE INTERNET HAVE COMPLAINED ABOUT THIS ISSUE AS WELL.
Electrical system, Vehicle speed control, Apr 11, 2019
THE VEHICLE WAS BEING PARKED AND FROM SHIFTING FROM DRIVE TO REVERSE THE VEHICLE TURNED OFF AND WOULD NOT START AGAIN FOR A FEW MINUTES. THE VEHICLE SHOWED THE SERVICE KEYLESS SYSTEM AND THE CHECK ENGINE LIGHT THEN APPEARED.
Power train, Apr 9, 2019
WHEN DRIVING FOR ABOUT 20MN AFTER SLOWING DOWN TO GO THREW TOWN AND COMING TO A STOP. I WILL START DRIVING AGAIN AND. TRYING TO GET UP TO SPEED MY JEEP WILL NOT SHIFT GEARS. I HAVE BEEN IN NEUTRAL FOR SEVERAL MINUTES BEFORE IT SHIFTS. THIS HAS HAPPENED SEVERAL TIMES. IT HAS ALSO HARD SHIFTED, AND HAS HAD SURGED OF POWER WHERE IT LUNGES A HEAD.
Seats, Mar 26, 2019
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING, THE PLASTIC BRACKET ON THE HEADREST FRACTURED AND CAUSED THE HEADREST TO MOVE FORWARD WITH EXTREME FORCE. AS A RESULT, THE HEADREST STRUCK THE PASSENGER. THERE WAS NO INJURY. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 47,000.
Structure, Mar 26, 2019
TAKATA RECALL, MY INTERIOR DOOR LOCKS HANDLES KEEP BREAKING.
Electrical system, Exterior lighting, Mar 25, 2019
2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DEFECTIVE AUTOMATIC HEADLIGHT FEATURE. *LD THE CONSUMER STATED THERE WAS ALSO A MALFUNCTION WITH THE KEYFOB. *TR
Other or unspecified, Electronic stability control (ESC), Mar 21, 2019
VEHICLE KEEP JUMPING FROM REVERSE TO PARKING,SOMETIMES WHEN I IM TRYING TO PARK.
Steering, Mar 19, 2019
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE REVERSING THE VEHICLE, THE REAR CAMERA PROXIMITY LINES FAILED. THERE WERE NO WARNING INDICATORS ILLUMINATED. BOBB CHRYSLER DODGE JEEP RAM (13007 WICKER AVE, CEDAR LAKE, IN 46303, (219) 267-1226) DIAGNOSED THAT THE STEERING COLUMN MODULE NEEDED TO BE REPAIRED. IF THE REPAIR WAS NOT COMPLETED, IT WOULD AFFECT THE AIR BAGS. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Power train, Mar 9, 2019
VEHICLE BEGINS THE SHIFT HARD. SLAMMING INTO GEARS THEN ALL LIT GUTS ON DASHBOARD COME ON. CAR THEN LOOSES ALL POWER INCLUDING POWER BRAKES AND POWER STEERING. IT ALSO STATES PARKING BRAKE MUST ENGAGED AND EMERGENCY BRAKE IS DISABLED. VEHICLE WAS IN MOTION ON SIDE STREET IN NEIGHBORHOOD. GOING FORWARD. AFTER VEHICLE WAS STOPPED WE HAVE VIDEO OF MESSAGES AND ALL LIGHTS GOING.
Exterior lighting, Mar 4, 2019
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO ILLUMINATE BRIGHTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE HEADLIGHTS WERE DESIGNED IN THAT MANNER AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. THE VIN WAS NOT AVAILABLE.
Seats, Feb 28, 2019
FAMILY WAS GETTING IN CAR AFTER DINNER, CAR TURNED ON BUT IN PARK, WHEN THERE WAS A LOUD SOUND- PASSENGER HEADREST DEPLOYED OUT OF NOWHERE! THANK GOODNESS ELDERLY FAMILY MEMBER SITTING IN FRONT SEAT, WHO IS ON A BLOOD THINNER, WAS HUNCHED FORWARD AT THE TIME! MY HUSBAND LOOKED AT MANUAL AND TRIED TO RESET AS SUGGESTED BUT HE STATES IT WON'T- SEEMS LIKE A PLASTIC PIECE IS BROKEN. CALLED DEALERSHIP BUT THEY STATE IT'S NOT UNDER WARRANTY- CAR UNDER 36K MILES, AND WILL COST $700 TO REPLACE SINCE PLASTIC PIECE BROKEN. KIND OF AFRAID TO LEAN HEAD ON DRIVER'S SIDE NOW, IN CASE IT DEPLOYS TOO!
Power train, Engine, Feb 19, 2019
WHILE DRIVING AT HIGHWAY SPEED MY 2015 JEEP GRAND CHEROKEE ECO DIESEL STARTED TO MAKE A RUMBLING NOISE, THE OIL PRESSURE LIGHT CAME ON WITHIN A MINUTE THE ENGINE SHUT OFF STILL AT HIGHWAY SPEED. WHEN I PULLED OVER TO THE SHOULDER THE CAR WAS STUCK IN GEAR, WOULD NOT RESTART AND HAD A SMALL OIL LEAK. THE CAR WAS TOWED TO THE NEAREST DEALER WHO DETERMINED THAT THE CAR HAD ENGINE DAMAGE AND THE ENGINE NEEDS TO BE REPLACED. CAR HAS LESS THAN 33,000 MILES AND STILL HAS ORIGINAL TIRES, AND BRAKES. ALL OIL CHANGE SERVICES WERE PERFORMED AS SUGGESTED. CAR WAS PURCHASED NEW FROM DEALER AUGUST 4TH, 2015.
Electrical system, Structure, Latches/locks/linkages, Feb 15, 2019
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. AFTER THE CONTACT SHUT THE VEHICLE OFF AND LOCKED THE DOORS, THE DOORS RANDOMLY UNLOCKED. ON ONE OCCASION, AFTER LOCKING THE VEHICLE, THE REAR HATCH DOOR ERRONEOUSLY OPENED. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE LOCAL DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 4,000. *TT CONSUMER STATED THIS HAS HAPPENED ON SEVERAL OCCASION. FRONT AND BACK DOORS UNLOCKED.*JB
Fuel/propulsion system, Feb 14, 2019, fire
VEHICLE FIRE - WHILE DRIVING MY 2015 JEEP GRAND CHEROKEE ECODIESEL, THE VEHICLE LOST POWER ON A CITY STREET AND SPONTANEOUSLY CAUGHT FIRE. THE FIRE QUICKLY FILLED THE CABIN WITH CHEMICALS AND SMOKE. THERE WERE NO WARNING SIGNS AND LUCKILY, DUE TO THE COLD TEMPERATURES, THE FIRE WAS PUT OUT BEFORE MYSELF AND THE OTHER OCCUPANT WERE BURNT UP IN THE CAR. AFTER TWO WEEKS OF INVESTIGATIONS BY THE DEALERSHIP AND FIAT CHRYSLER, THERE IS STILL NO DETERMINATION OF THE CAUSE. THE CAR WAS PURCHASED NEW AND LESS THAN THREE YEARS OLD AND THE TIME OF OCCURRENCE. *DT*JB *DT *DT *TR *DT *TR*JB