2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints
1,360 reports, newest first.
Power train, Nov 22, 2017
2015 JEEP GRAND CHEROKEE. CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER STATED THE VEHICLE HAD TRANSMISSION RELATED DEFECTS THAT COULD CAUSE TEMPORARY LOSS OF CONTROL. UPDATED 11/22/2017*JS *JS
Other or unspecified, Nov 20, 2017, fire
ABOUT 10 MILES INTO MY TRIP, ON INTERSTATE 81 ON STRAIGHT ROADWAY, DRY PAVEMENT; SPEED 63 MILES PER HOUR; MY VEHICLE BEGAN TO LOOSE POWER AND MY SPEED WAS DECREASING. I PULLED TO THE SIDE OF THE ROAD AND MY VEHICLE WENT BLACK. I NOTICED SMOKE ON THE PASSENGER SIDE OF CAR COMING FROM UNDER THE HOOD. WITHIN MINUTES THE FRONT OF MY CAR WAS ENGULFED IN FLAMES. VEHICLE HAD APPROX. 16,700 MILES ON IT. UNKNOWN CAUSE.
Power train, Nov 8, 2017
GEAR SHIFT SLIPS INTO REVERSE FROM THE PARK POSITION ON THE SELECTOR PANEL.
Fuel/propulsion system, Nov 6, 2017
WHILE I WAS PUMPING GAS, FUEL STARTED POOLING UNDER MY VEHICLE. I WAS TOO SCARED TO START IT DRIVE IT, SO, I HAD IT TOWED TO THE DEALER. A WEEK AND A HALF LATER, I'M STILL WITHOUT A CAR AS THE DEALER IS AWAITING A NEW GAS TANK TO BE DELIVERED. THEY INFORMED ME IT WAS A DEFECT IN THE GAS TANK!!!! WHAT IF THIS WOULD HAVE HAPPENED ON THE HIGHWAY!!!! I AM SO DISAPPOINTED AND SCARED NOW TO EVEN DRIVE IT WHEN IT GETS FIXED. NOT A COMFORTING FEELING THAT I COULD'VE EXPLODED.
Seats, Nov 3, 2017
ACTIVE HEADREST ACTIVATED BY ITSELF WITH NO COLLISION. INSPECTION REVEALED A PLASTIC TAB IS BROKEN. THIS IS KNOWN BY JEEP AS A DEFECTIVE PIECE OF EQUIPMENT. THEY REFUSED TO FIX AS THE CAR IS ~1500MILES OUTSIDE OF WARRANTY
Power train, Electrical system, Oct 31, 2017, crash
ON 10/21/19 MY 2015 JEEP GRAND CHEROKEE LIMITED MOUNT FUNCTIONED. WHILE TRYING TO SLOWLY BACK UP MY CAR IN A GARAGE THE VEHICLE SEIZED ALL DASHBOARD LIGHTS WENT OUT INCLUDING BACK UP CAMERA SCREEN. ONLY ONE LIGHT APPEARED BEFORE IMPACT WITH A POLE WHICH WAS THE SERVICE TRANSMISSION LIGHT. MY FOOT WAS OFF THE GAS WHEN IT JOLTED BACKWARDS INTO A LARGE POLE. THIS HAS HAPPENED MULTIPLE TIMES WHERE THE CAR WOULD SEIZE OR ACCELERATE INTO FIRST GEAR. IT HAS DONE THIS WHEN MY FOOT WASN'T ON THE GAS PEDDLE ASWELL. I CONTACTED SAFFORD JEEP IN SPRINGFIELD VA THREE TIMES ABOUT MY CONCERN. NOTHING WAS CORRECTED NOW I HAVE BEEN IN AN ACCIDENT WITH VERY BAD VEHICLE BODY DAMAGE. CHRYSLER HAS DONE NOTHING AND WILL NOT GIVE ME ANY ANSWERS ON THE SATUS OF THEIR INVESTAGATION. THIS HAS NOW COST ME OUT OF POCKET BECAUSE THEY WANT TO DRAW THIS OUT AS LONG AS POSSIBLE.
Seats, Oct 30, 2017
THE VEHICLE WAS STATIONARY AND PARKED, BUT STILL RUNNING. THE FRONT PASSENGER SEAT WAS UNOCCUPIED AND THERE WAS A LOUD POPPING SOUND AS THE FRONT PASSENGER SEAT HEADREST "EXPLODED." A COUPLE OF PLASTIC PIECES FLEW OUT. THERE WAS NO REASON FOR THE HEADREST TO DEPLOY. I TOOK THE CAR TO THE JEEP DEALER AND THEY SAID THE HEADREST WAS "DEFECTIVE" BUT COULDN'T DO ANYTHING ABOUT IT AS THE CAR WAS NO LONGER UNDER WARRANTY, NOR IS THERE A RECALL FOR THE PROBLEM. THE CAR HAD UNDER 50K MILES ON IT AND WAS UNDER TWO YEARS OLD, AND HAD NEVER BEEN IN AN ACCIDENT.
Power train, Electrical system, Other or unspecified, Oct 30, 2017
THE AUTOMATIC TRANSMISSION DOWNSHIFTS HARSHLY WITH A BANG. UP SHIFTS ARE ALSO HARSH AT TIMES. TRANSMISSION SOFTWARE HAS BEEN UPDATED TWICE BUT THE ISSUE CONTINUED. RECENTLY THE TRANSMISSION VALVE BODY WAS REPLACE AND THE ISSUE HAS GOTTEN MUCH WORSE. MY JEEP IS CURRENTLY BACK AT THE DEALERSHIP.
Power train, Oct 25, 2017
I PURCHASED A 2015 JEEP GRAND CHEROKEE FROM A CHRYSLER DODGE DEALERSHIP ON JUNE 3, 2016. THAT PARTICULAR DAY, THERE WERE NEW 2016 JEEP GRAND CHEROKEE'S BUT THEY WERE NOT FOR SALE AND HAD SOME TYPE OF "DO NOT SALE STICKERS" ON THEM. THE SALES REP STATED THE NEW 2016 JEEP GRAND CHEROKEES WERE UNDER RECALL AND COULD NOT BE SOLD UNTIL THE RECALL WAS FIXED. THERE WAS ONE PRE OWNED 2015 JEEP GRAND CHEROKEE AVAILABLE SO I ASKED IF IT UNDER RECALL TOO AND WAS TOLD NO SO I PURCHASED IT. IN OR AROUND SEPTEMBER 2016, I RECEIVED A RECALL NOTICE FOR THE VEHICLE. I WAS SO ANGRY AND FELT LIKE I HAD BEEN DUPED BECAUSE I SPECIFICALLY ASKED ABOUT A RECALL AND WAS TOLD THERE WAS NONE. I DID SOME RESEARCH AND LEARNED THERE IS NO STATE LAW THAT REQUIRES DEALERSHIPS TO DISCLOSE RECALLS ON PRE OWNED VEHICLES; THE STATE LAW ONLY GOVERNS BRAND NEW VEHICLES NOT BEING SOLD. I FELT DEFEATED AND LET IT GO, UNTIL THIS MONTH; WHEN I DECIDED TO HAVE THE RECALL COMPLETED (AT A DIFFERENT DEALER). THIS MADE ME ANGRY ALL OVER AGAIN SO I DID ADDITIONAL RESEARCH AND LOCATED THE NHTSA'S 2015 CONSENT ORDER AGAINST FCA USA AND DECIDED TO REPORT THIS ISSUE TO YOU FOR REVIEW. IN THE CONSENT ORDER, FCA WAS SUPPOSED TO "DEVELOP AND IMPLEMENT A PROCESS TO DETER DEALER SALES OF UNREMEDIED VEHICLE SUBJECT TO RECALLS, REGARDLESS OF WHETHER NEW OR USED. IN MY CASE, THAT DID NOT HAPPEN AND I DON'T WANT THIS TO HAPPEN TO ANYONE ELSE! MY QUESTION IS, DOES THE CONSENT ORDER APPLY TO MY SITUATION? IF SO, WHAT ARE MY OPTIONS?
Steering, Oct 25, 2017
APPARENT LEAK IN THE POWER STEERING ON THE DRIVE RACK. VERY COSTLY REPAIR THAT NEEDS FIXED. CAR JUST WENT OVER THE MANUFACTURERS WARRANTY.
Power train, Vehicle speed control, Oct 23, 2017
I HAVE A 2015 GRAND CHEROKEE THAT HAS BEEN IN FOR THE ROLLAWAY RECALL. TONIGHT I PULLED INTO A PARKING LOT, GOT OUT OF THE CAR QUICKLY TO SEE HOW FAR I PULLED IN, AND THE CAR STARTED ROLLING BACKWARDS. I THOUGHT THE CAR WAS IN PARK BUT IN TURN IT WAS NOT. THE CAR WAS IN REVERSE. PREVIOUS TO TONIGHT I'VE HAD THIS HAPPEN AND AS SOON AS YOU LET GO OF THE BRAKE, IF THE DOOR IS OPEN, THE "AUTO PARK" KICKS IN AND THE VEHICLE GOES INTO PARK. THAT DID NOT HAPPEN. I WAS ABLE TO CATCH THE CAR BEFORE IT WENT TO FAR AND GET IT IN PARK. AFTER THAT INCIDENT I TOOK VIDEOS ON THE BEHAVIOR. REPEATEDLY GOING FROM PARK, TO REVERSE, OR DRIVE WITH THE DOOR OPEN, TAKING MY FOOT OF THE BRAKE AND EVERY TIME IT ROLLED AND AUTO PARK DID NOT APPLY. TURNED THE CAR OFF AND ON A FEW TIMES AND STILL, NO AUTO PARK. THE VIDEOS ARE TO LARGE TO FIT INTO THE 5 MB LIMIT BUT CAN BE SENT BY ANY OTHER MEANS YOU HAVE AVAILABLE OR HERE IS A LINK TO THEM ON ONEDRIVE. HTTPS://1DRV.MS/F/S!AIRASNB8AJCYG1XQR6WWNTQYIRJ8 I DO NOT FEEL SAFE DRIVING THIS CAR AS THE RECALL DOES NOT WORK. IF A SATISFACTORY FIX CANNOT BE MADE I WOULD LIKE TO DISCUSS WHAT OPTIONS ARE AVAILABLE TO ME. THANKS....UPDATED 11/13/2017 *BF THE CONSUMER STATED THE ANOTHER TRIGGER FOR THE AUTO PARK WAS WEARING A SEATBELT. THE SEAT BELT HAS TO BE OFF, NOT IN PARK, AND THE DRIVER'S DOOR OPEN IN ORDER FOR IT TO WORK PROPERLY. THIS SEEMED TO BE THE INTENDED BEHAVIOR SO, THE CONSUMER WOULD LIKE TO HAVE THE COMPLAINT DISREGARDED. UPDATED 11/30/2017*JS
Power train, Oct 16, 2017
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 70 MPH, THE VEHICLE BEGAN TO LOSE POWER WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS PULLED OVER TO A SHOULDER LANE, WHERE IT WAS ABLE TO RESTART AND RETURN TO NORMAL DRIVING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (FIELDS CHRYSLER JEEP DODGE SANDFORD, 750 TOWNE CENTER BLVD, SANFORD, FL 32271). THE VEHICLE WAS NOT DIAGNOSED, BUT THE DEALER PLACED A RECORDING DEVICE IN THE VEHICLE TO RECORD THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.
Power train, Electrical system, Sep 25, 2017
2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO ISSUES WITH VEHICLES U CONNECT. *LD THE CONSUMER STATED THE VEHICLE EXPERIENCED A LIFE THREATENING TRANSMISSION DEFECT AND REQUESTED FOR THE VEHICLE TO BE REPAIRED. *JS THE CONSUMER REQUESTED INFORMATION AND CORRECTION CONCERNING THE GEAR OR GEARS SHIFT FROM 'S' AND 'D' INTO NO GEARS. "NO GEARS IDENTIFICATION" APPEARS ON THE DISPLAY. THE SHIFT IS UNPREDICTABLE AND OCCURS WHILE DRIVING. *JS THE CONSUMER STATED THE MILEAGE RECORDED ON THE ODOMETER DOES NOT CONFORM TO THE MANUFACTURER'S DISCLOSED MILES PER GALLON. THE MANUFACTURER HAS BEEN NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED.*JS
Electrical system, Other or unspecified, Sep 24, 2017
MYSTERIOUS ENGINE START. CAR WAS PARKED IN THE GARAGE FOR THE NIGHT. WENT INTO THE GARAGE AT BEDTIME AND FOUND THE CAR RUNNING WITH LIGHTS ON. COULD NOT STOP THE ENGINE WITH THE STOP BUTTON WITH FOB IN MY POCKET. OPENED THE GARAGE DOOR TO VENTILATE THE EXHAUST FUMES. WENT TO PULL A CABLE OFF THE BATTERY. COULDN'T FIND IT! TURNS OUT IT IS UNDER THE PASSENGER SEAT. COULDN'T ACCESS IT. AFTER MULTIPLE TRIES STOPPED THE ENGINE. OBVIOUSLY A U CONNECT DEFECT. PARKED IT OUTSIDE TO PREVENT GETTING GASSED. CRAP TECHNOLOGY. ..UPDATED 12/11/17 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS
Electrical system, Other or unspecified, Sep 6, 2017
THE GEAR SHIFTER IS MALFUNCTIONING. THE LIGHTS ON IT ARE NOT LIGHTING UP TO SHOW WHAT GEAR I AM IN AND THE DASH SHOWS "SERVICE SHIFTER" SOMETIMES THE DASH WILL STATE N BUT I WILL BE REVERSING. I TOLD THE DEALERSHIP ABOUT THIS WHEN I TOOK IT IN FOR THE CURRENT RECALL ON THE SHIFTER. THIS ISSUE IS SOMETHING DIFFERENT. THEY TOLD ME THEY FIXED THE PROBLEM. THE SAME DAY IT WAS DOING IT AGAIN.
Air bags, Seats, Aug 30, 2017
THE PASSENGER SEAT HEAD RESTRAINT SYSTEM ACTIVATED FOR NO KNOWN REASON WHILE DRIVING 70 MPH ON THE INTERSTATE. THE VEHICLE WAS NOT IN ANY ACCIDENT OR NO FACTORS CAUSED THIS. THE HEAD REST VIOLENTLY SHOT FORWARD APPROX 6" IF THIS WOULD HAVE BEEN THE DRIVERS SEAT IT WOULD ALMOST CERTAINLY CAUSED THE DRIVER TO LOOSE CONTROL OF THE JEEP
Electrical system, Aug 22, 2017
I WAS TOLD BY THE JEEP SERVICE TECH THAT IT IS THE ALTERNATOR THAT HAS GIVEN OUT AND NEEDS TO BE REPLACED. IT ONLY HAS 45K MILES
Fuel/propulsion system, Aug 14, 2017
CAPLESS GAS CAP CRACKED AND IT COMES RIGHT OFF HOUSING. I SCREW IT BACK IN AND DRIVE ON, PROBABLY SAFETY ISSUE. JEEP DEALER CAN ONLY ORDER ENTIRE CAPLESS FILLER ASSEMBLY. $450 PART W/INSTALL. THEY REDESIGNED FUEL FILLER ASSEMBLY ON NEWER JEEPS, BUT THIS CURRENT FAULTY DESIGN SHOULD BE RECALLED AT NO CODT TO OWNER!! . P/N 68243684AA. IT MAY REDIRECT YOU TO NEWLY DESIGNED PART.
Power train, Aug 10, 2017
AFTER WE PURCHASED THE JEEP GRAND CHEROKEE IT WAS TAKEN IN FOR A RECALL FOR THE TCM, TO BE SERVICED AND HAVE THE POWER STEERING FLUID CHECKED FOR LEAKS DUE TO THE WELL BEING EMPTY. WE WERE THEN TOLD WHEN WE PICKED UP THE VEHICLE AND THE POWER STEERING WELL WAS DRY THAT ALL JEEPS ARE LIKE THAT. AFTER QUESTIONING THAT STATEMENT THE TECH WENT TO VEHICLE AND FILLED THE WELL. AFTER THE DEALERSHIP REPLACED THE PART, THE VEHICLE WILL HOLD FOR 2 TO 3 SECONDS THEN BEGIN TO ROLL BACK FOR 10 TO 30 FEET DEPENDING ON THE GRADE OF THE INCLINE WHEN IN DRIVE. IT IS AN AUTOMATIC WITH THE HILL START ASSIST WHICH DOES HOLD THE BRAKES FOR THE ALLOTTED TIME. THE RECALL WAS FOR THE VEHICLE TO GO INTO PARK IF THE DRIVER TAKES OFF HIS SEATBELT AND EXITS THE CAR IN GEAR. THAT DOES WORK. THE JEEP WILL CONTINUE TO ROLL UNTIL IT JERKS ITSELF INTO NEUTRAL THEN STALLS THE MOTOR, IT WILL CONTINUE TO ROLL IF THE BRAKE IS NOT APPLIED. CHRYSLER AND THE DEALERSHIP CONTINUE TO SAY THAT ALL VEHICLES (AUTOMATICS) WILL ROLL BACK ON AN INCLINE IN DRIVE AND NOT STOP UNTIL YOU APPLY THE BRAKE NO MATTER THE DISTANCE. WE HAVE DISCUSSED THIS ISSUE WITH MULTIPLE CHRYSLER CERTIFIED MECHANICS AND THEY HAVE STATED THAT UNDER ANY CIRCUMSTANCE NO AUTOMATIC TRANSMISSION SHOULD ROLL BACK MORE THAN A FOOT. THE MANAGER OF THE SERVICE DEPARTMENT STATED THAT ALL VEHICLES ROLL BACK NO MATTER THE DISTANCE. I STATED MY KIA SOUL DOES NOT EVEN MOVE AN INCH BACKWARDS IN DRIVE ON AN INCLINE, HE RESPONDED WITH"YES IT DOES". HE THEN STATED THAT "DUE TO THE LEMON LAW WE CAN NOT GUESS WHAT IS WRONG, IF WE ARE FIX IT THREE TIMES YOU CAN RETURN THE VEHICLE AND THE TIME WE HAVE PUT INTO YOUR JEEP WE ARE NOT GETTING PAID FOR ". HE ALSO STATED THAT OUR JEEP DOES NOT IDLE HIGH ENOUGH AND CAN NOT BE ADJUSTED AND CHRYSLER SAYS WE ARE RESPONSIBLE TO HAVE CONTROL OF THE VEHICLE AT ALL TIMES. WE DON'T WANT TO RETURN THE JEEP WE WANT IT SAFE.
Air bags, Aug 5, 2017
HEADREST AIRBAG RANDOMLY DEPLOYED WHILE BEING PARKED AND STATIONARY.
Fuel/propulsion system, Jul 28, 2017
I HAVE THE EXODIESEL SUMMIT 4X4. ON JULY 17 WAS DRIVING AT 55 MILES AN HOUR, IN THE FAST LANE, ON THE 10 FWY (4-LAN HIGHWAY) AT 5:00PM RUSH HOUR IN LOS ANGELES, CA. WITH NO WARNING OF ANY KIND, NO LIMP MODE, THE ENGINE COMPLETELY SHUT OFF. FELT LIKE IT RAN OUT OF GAS BUT THERE WAS SHY OF 1/4 TANK LEFT OR 88 MILES TO EMPTY. CAR HAD TO BE TOWED TO DEALER. DEALER FOUNT FAULTY FUEL PUMP AND REPLACED THE FUEL PUMP. I MANAGED TO CROSS 4 LANES OF TRAFFIC WITHOUT INCIDENT BUT THIS WAS PURE LUCK. PLEASE ADDRESS.
Power train, Jul 25, 2017, crash
OUR 2015 GRAND CHEROKEE WAS PARKED IN A STORE PARKING LOT, IN PARK BUT RUNNING. THE SHIFT INDICATOR SHOWED IT IN PARK WHEN MY FIANC EXITED THE JEEP SHE WENT INTO THE STORE,SOMEONE CAME IN AND INDICATED THAT THE JEEP WAS GOING CRAZY. THE JEEP HAD SHIFTED ITSELF INTO REVERSE, DROVE AROUND THE PARKING LOT TWICE AND FINALLY CRASHED INTO A TREE. CALLS TO FIAT/CHRYSLER HAVE BEEN LESS THAN HELPFUL BUT THEY HAVE TOLD US THAT AN INSPECTOR WILL BE COMING TO LOOK AT THE JEEP AND NOT TO DRIVE IT IN THE MEAN TIME. THIS IS A PROBLEM THAT FIAT/CHRYSLER IS AWARE OF SINCE THERE IS AN OPEN RECALL DEALING WITH THIS ISSUE BUT UNFORTUNATELY THEY WON'T PAY FOR A RENTAL OR PROVIDE A LOANER VEHICLE WHILE WE WAIT FOR AN INVESTIGATOR TO LOOK OVER THE JEEP.
Electrical system, Jul 16, 2017
WITH LITTLE WARNING, AND OUT OF CELL RECEPTION, JEEP SUDDENLY BEGAN FLASHING INTERMITTENTLY ON NAVIGATION SCREEN WARNING THAT CAR WAS NOT CHARGING AND ANOTHER WARNING ABOUT PARKING BRAKE MALFUNCTION AS I WAS DRIVING APPROXIMATELY 55 MPH IN A MOUNTAINOUS CALIFORNIA AREA.. I DROVE IT 30 MILES TO TRY TO GET WITHIN CELL PHONE RANGE BEFORE IT SIMPLY QUIT. THANK GOODNESS I HAD JUST RENEWED MY UCONNECT CONTRACT BECAUSE I STILL WAS NOT WITHIN CELL PHONE RANGE WHEN CAR DIED. A TOW TRUCK WAS CALLED AND CAR TOWED TO NEAREST JEEP FACILITY THAT COULD REPAIR IT. RESULT OF PROBLEM WAS BAD ALTERNATOR. THIS IS RIDICULOUS ON A CAR THAT IS LESS THAN 2.5 YEARS OF AGE AND DRIVEN LESS THAN 3,6000 MILES.I HAD ABSOLUTELY NO WARNING OF PROBLEM UNTIL I WAS TRAVELING 150 MILES AWAY FROM HOME IN A MOUNTAINOUS AND SPARSELY TRAVELED ROAD. JEEP WAS UNDER WARRANTY BUT I AM UNEASY NOW ABOUT POTENTIAL OTHER PROBLEMS OCCURRING.
Power train, Jul 13, 2017
HAD JEEP RECALL PERFORMED FOR THE AUTO PARK ISSUE. SINCE THE RECALL, THE JEEP HAS TRIED TO ENGAGE AUTOPARK FOUR TIMES WHILE IN MOTION. THE FIRST TIME WE WERE 30 MILES FROM HOME, MERGING ON TO FREEWAY. JEEP WENT IN TO NEUTRAL, DISPLAY READ 'VEHICLE SPEED TOO FAST TO SHIFT I TO PARK'. OBVIOUSLY NOT TRYING TO SHIFT INTO PARK AS I MERGE IN HIGHWAY TRAFFIC! STOPPED IN SIDE OF ROAD, VEHICLE WOULD NOT SHIFT INTO PARK. SET EBRAKE, HAD VEHICLE TOWED IN. A FEW WEEKS LATER, TRANSFER CASE INTERNALLY EXPLODED. JUNE 19TH WIFE WAS GOING THROUGH AN INTERSECTION, VEHICLE WENT IN TO NEUTRAL AGAIN. THIS TIME DISPLAY SAYS ' AUTOPARK DISABLED. SHE COASTED IN TO A PARKING LOT, SHUT CAR OFF, STATED IT AND EVERYTHING WAS OK. FOUR DAYS AGO WIFE WAS BACKING OUT OF DRIVEWAY AND JEEP SLAMMED IN TO PARK, ON ITS OWN. SHE TRIED PULLING FORWARD AND IT SLAMMED INTO PARK AGAIN. AUTOPARK ONCE AGAIN TRIED TO ENGAGE ITSELF. THIS FEATURE SHOULD ONLY HAPPEN WHEN SPEEDS ARE 1.2 MPH OR SLOWER, OR IF AT HIGHER SPEEDS, IT SHOULD SHIFT TRANSMISSION INTO NEUTRAL. I'M SCARED TO DRIVE THIS JEEP NOW. IF IT'S SLAMMING INTO PARK AT 10 MPH, WHAT'S TO PREVENT IT FROM DOING IT AT 65/70 MPH?
Other or unspecified, Jul 3, 2017
JERKS VERY HARD WHE GOING LESS THE 20 MILES