2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints
1,360 reports, newest first.
Power train, Jan 19, 2017
AFTER PARKING MY 2015 IN THE DRIVEWAY, TURNING THE ENGINE OFF AND EXITING THE CAR, THE VEHICLE BEGAN ROLLING DOWN THE DRIVEWAY. OUR 12 YEAR OLD SON WAS OUTSIDE AND ALERTED ME OF THE ROLLING VEHICLE AND INSTINCTIVELY RAN TO TRY TO STOP IT. I WAS ABLE TO GET HIM AWAY FROM THE VEHICLE AND GET BACK INTO THE VEHICLE TO STOP IT BEFORE IT CROSSED THE STREET. THERE IS A KNOWN ISSUE WITH THE SHIFTING ON THIS MODEL. A RECALL WAS ISSUED. THIS INCIDENT OCCURRED AFTER THE RECALL WORK WAS COMPLETED ON THE VEHICLE. I BACKED THE CAR BACK INTO THE DRIVEWAY AND ENSURED THE CAR WAS IN PARK, ENGINE OFF, DOOR OPEN AND AGAIN, THE VEHICLE ROLLED FORWARD SEVERAL FEET. I STARTED THE VEHICLE AGAIN, BACKED IT BACK UP INTO THE DRIVEWAY, MADE CERTAIN IT WAS IN PARK AND SINCE WE HAD SOME ICY CONDITIONS, I ASKED MY SON TO VERIFY THE PASSENGER SIDE WHEELS WERE ROLLING AND NOT SLIDING WHILE I WATCHED THE DRIVER SIDE WHEELS. WE CONFIRMED THAT ALL 4 WHEELS WERE ROLLING. I AGAIN BACKED THE CAR UP, SET THE PARKING BRAKE, PUT A BLOCK IN FRONT OF THE WHEEL AND TOOK MY CAR TO THE DEALER THE NEXT MORNING. THE DEALER COULD NOT RE-CREATE THE ISSUE. THEY VERIFIED THE RECALL WAS PROPERLY COMPLETED. THEY CONTACTED CHRYSLER. CHRYSLER SAID THAT UNLESS IT COULD BE DUPLICATED, THEY COULD NOT DO ANYTHING. THIS COULD HAVE HAD A CATASTROPHIC CONSEQUENCE IF SOMEONE HAD BEEN IN FRONT OF THE RUNAWAY VEHICLE. THE TECHNICIAN AT THE DEALERSHIP HAD BEEN TOLD THAT THERE WAS A MECHANICAL ISSUE THAT COULD CAUSE THIS ROLL-AWAY, BUT SINCE THEY COULD NOT RE-CREATE THE PROBLEM, CHRYSLER WOULD NOT FIX IT UNDER WARRANTY. I CERTAINLY HOPE THAT NO ONE IS INJURED OR KILLED DUE TO CHRYSLER'S NEGLIGENCE IN GETTING TO THE ROOT OF THIS PROBLEM.
Vehicle speed control, Jan 12, 2017
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE SPEEDOMETER READ A HIGHER SPEED THAN THE ACTUAL SPEED OF THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE THE FAILURE MILEAGE WAS APPROXIMATELY 32,000. PART DISTRIBUTION DISCONNECT. UPDATED 03/01/17*LJ *CN
Power train, Jan 5, 2017, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, IT ROLLED AWAY AND CRASHED INTO A PARKED VEHICLE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT AN INVESTIGATOR WOULD DIAGNOSE THE VEHICLE THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 02/21/17*LJ *TR
Electrical system, Forward collision avoidance, Jan 4, 2017
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT OBSERVED THAT THE FORWARD COLLISION WARNING SENSOR FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER ON TWO OCCASIONS. THE FIRST TIME IT WAS DIAGNOSED THAT THE MAIN SENSOR FAILED AND NEEDED TO BE REPLACED. THE SENSOR WAS REPAIRED, BUT THE FAILURE RECURRED. AFTER THE SECOND FAILURE, IT WAS DIAGNOSED THAT THE RADIO FAILED AND NEEDED TO BE REPAIRED DUE TO IT BEING THE BRAIN OF THE SYSTEM. THE RADIO WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 600.
Engine, Jan 2, 2017
WE PURCHASED OUR CAR IN OCTOBER 2015 AND RECENTLY OUR ENGINE LIGHT CAME ON . WE TOOK THE TRUCK TO BARBERA'S TO FIND OUT THE PROBLEM AND WAS TOLD WE NEED A NEW THERMOSTAT AND WE JUST CAN'T IMAGINE HOW OR WHY WE WOULD NEED THAT WITH THE CAR BEING NEW WITH ONLY 18K MILES ON IT.. WE MOSTLY USE THE VEHICLE TO GET MY HUSBAND TO AND FROM WORK...SO IT'S MOSTLY HIGHWAY DRIVEN 5 DAYS A WEEK.
Power train, Dec 29, 2016
2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO TRANSMISSION ELECTRONIC SHIFT LEVER RECALL REPAIR ISSUES. *SMD THE DEALER CLAIMED THE RECALL WAS PERFORMED. HOWEVER, THE RECALL LETTER THE CONSUMER RECEIVED STATED THE RECALL WAS NOT COMPLETE. *JB
Power train, Dec 28, 2016
PURCHASED JEEP SEPT. 2015. RECEIVED NOTICE OF RECALL. TOOK IN AUG.2016. NEVER ANY PROBLEM UNTIL THEY UPDATED IT. SINCE THEN,IT HAS WENT INTO PARK WHEN TRYING TO BACK UP, WHEN IN N, REFUSES TO GO INTO PARK. AFTER SEVERAL ATTEMPTS, FINALLY DOES. VERY CONCERNED IT WILL DECIDE TO JUMP INTO PARK WHEN I'M ON INTERSTATE GOING 65 MPH. TOOK IT IN AGAIN AND THEY CKD IT OUT AND SAID NOTHING WRONG. I'M NOT CONVINCED, AT ALL. CALLED DEALER I LEASED IT FROM. HE SAID MAKE SURE YOU BRAKE FIRST BEFORE ENGAGING. WELL, I'VE BEEN DRIVING SINCE I WAS 16, HAVE NEVER JUST PUT INTO ANY GEAR BEFORE BRAKING. THE WHOLE SITUATION IS VERY ANNOYING AND CONCERNING . NOW WHAT? *TR
Power train, Structure, Dec 28, 2016, crash
PLACED VEHICLE INTO PARK TOOK FOOT OFF THE BRAKE BEFORE TURNING VEHICLE OFF. VEHICLE THEN BEGAN TO DRIVE FORWARD STRIKING CONCRETE BARRIER AT FUEL STATION. MINOR DAMAGE TO FRONT BUMPER OF VEHICLE.
Power train, Dec 22, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. AFTER THE CONTACT RECENTLY PURCHASED THE VEHICLE, THE DEALER INDICATED THAT THE POWER TRAIN RECALL NEEDED TO BE COMPLETED. THE CONTACT WAS ADVISED TO SCHEDULE A REPAIR APPOINTMENT AS SOON AS POSSIBLE. THE CONTACT WAS UNCERTAIN AS TO WHY THE RECALL REPAIR WAS NOT COMPLETED BEFORE THE VEHICLE WAS SOLD. THE MANUFACTURER WAS NOT NOTIFIED. THE NHTSA CAMPAIGN NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Other or unspecified, Dec 20, 2016, fire
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE CONTACT STARTED THE VEHICLE AGAIN, PLACED FUEL IN THE VEHICLE, AND DROVE HOME. THE CONTACT SHUT OFF THE VEHICLE AND HEARD AN UNUSUAL NOISE. ALSO, A BURNING ODOR EMANATED FROM THE VENTS AND FLAMES APPEARED AROUND THE DASHBOARD. THE HEADLINER AND CARPET WERE BURNED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT WAS AWAITING AN INSURANCE EVALUATION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,500. ..UPDATED 07/20/17 *BF *CN
Equipment, Other or unspecified, Dec 15, 2016
KEY FOB IS DESIGNED WITH LARGE BUTTONS FLUSH WITH THE FACE OF THE FOB. THIS VEHICLE HAS BEEN UNKNOWINGLY REMOTE STARTED TWICE (ONCE IN AN ATTACHED GARAGE) SIMPLY BY HAVING THE FOB IN MY POCKET AND BENDING OVER FOR SOMETHING AS SIMPLE AS TYING SHOES. PANIC ALARM HAS BEEN ACTIVATED SEVERAL TIMES BY SIMILAR NORMAL ACTIONS. THESE BUTTONS SHOULD BE RECESSED TO PROTECT FROM UNINTENTIONAL ACTIVATION. A RUNNING CAR IN A CLOSED ATTACHED GARAGE IN NOT A GOOD THING. *TR
Power train, Nov 30, 2016, crash
MY CAR TRANSMISSION SHIFTED WAS RECALLED AND I HAD THE FIXES MADE IN JUNE OF 2016. PRIOR TO THAT THERE WERE SEVERAL INSTANCES MY SAFETY HAD BEEN COMPROMISED DUE TO THE SHIFTER. SINCE THEN I HAVE CONTINUED TO HAVE ISSUES WITH THE SHIFTER COMING OUT OF PARK INTO NEUTRAL. TODAY I PULLED INTO A PARKING SPOT AND PLACED MY CAR INTO PARK. I REACHED BEHIND ME TO GRAB MY PURSE FROM THE BACK SEAT AND IN THAT TIME MY CAR HAD GONE FROM PARK TO NEUTRAL ROLLED FORWARD, HITTING THE PARKED CAR IN FRONT OF ME. IT WAS A MINOR COLLISION BUT COULD HAVE BEEN MUCH WORSE. THE ELECTRONIC SHIFTERS IN THESE CARS ARE NOT SAFE.
Power train, Nov 25, 2016, crash
I ENTERED THE PARKING LOT OF A GAS STATION AND PUT THE VEHICLE IN PARK BUT LEFT THE ENGINE RUNNING. I EXITED THE VEHICLE AND WHEN I RETURNED 30 SECONDS LATER I FOUND IT HAD ROLLED 50 FEET AND STRUCK A BUILDING. INSTEAD OF "PARK" I FOUND THE VEHICLE IN "NEUTRAL". NOBODY WAS INJURED BUT I HAVE DAMAGE TO MY VEHICLE AND PROPERTY DAMAGE TO A LIBRARY.
Other or unspecified, Nov 23, 2016
WE WERE DRIVING ON THE HIGHWAY TO MARYLAND FOR THANKSGIVING, AND WHILE DRIVING ON THE STRAIGHT HIGHWAY 60 MILES AN HOUR THE SUNROOF JUST EXPLODED AND SHATTERED, A LOT OF GLASS FELL ON TOP OF OUR CLOTHES AND INSIDE THE CAR. IT COMPLETELY SWERVED THE CAR BUT WE DIDN'T LOSE CONTROL AND STOPPED AT A GAS STATION ON ONE OF THE REST STOPS.
Vehicle speed control, Other or unspecified, Visibility/wiper, Nov 18, 2016
I OWN A 2015 JEEP GRAND CHEROKEE LAREDO LIMITED, PURCHASED FROM A DEALER NEW. LAST WEEK I PULLED INTO MY DRIVEWAY, TURNED THE JEEP OFF AND WENT TO GET OUT AND MY ALARM SYSTEM WENT OFF. COULD NOT TURN IT OFF WITH EITHER FOB, I WAS EVEN ABLE TO START IT UP AND DRIVE. REMOTE START WOULD NOT WORK FOR 3 DAYS. CRUISE CONTROL JUST TURNS OFF WHEN IT WANTS WHILE DRIVING ON INTERSTATE OVER 60 MPH. GPS STATES I'M OFF ROUTE AND FREEZES IN THE LOCATION WHERE IT HAPPENED ON INTERSTATE, NORMAL WEATHER(NO OVERCAST/FOG). WIPERS JUST START WORKING WHILE SITTING IN THE DRIVEWAY IDLING, AS YOU'RE DRIVING...NO DUST, RAIN, BUGS ETC...WINDSHIELD LEAKS AND RAIN COMES IN FROM BEHIND THE REARVIEW MIRROR/SUNGLASS HOLDER WHEN IT RAINS AND YOU HAVE TO TAKE A SHARP TURN(NOT WITH NORMAL TURNS)...LEAKS DOWN ON CELL PHONE WHICH SITS IN LITTLE CUBBY TO CHARGE. THE VEHICLE SURGES WHEN GOING UNDER 20 MPH, USUALLY WHEN YOU ARE TRYING TO START FROM A STOP IS WHEN IT' WORSE. UNDER 25K MILES AND I AM AFRAID AS TO WHAT MIGHT HAPPEN NEXT.
Power train, Vehicle speed control, Nov 15, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT EXPERIENCED DIFFICULTY SHIFTING THE VEHICLE. THE FAILURE DID NOT OCCUR UNTIL AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE VEHICLE WAS NOT REPAIRED DUE TO THE TECHNICIAN STATING THAT THE VEHICLE PERFORMED AS INTENDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE THE FAILURE MILEAGE WAS APPROXIMATELY 12,000. UPDATED 01/05/2017*CT UPDATED 05/09/17*LJ THE CONSUMER STATED THE 2 WEEKS AFTER THE RECALL WAS PERFORMED THE TRANSMISSION MALFUNCTIONED. AFTER SHUTTING THE ENGINE OFF AND RESTARTING IT 3 TIMES IT SHIFTED INTO GEAR. ON ANOTHER OCCASION THE WHILE TRAVELING DOWN A HILL AT 65MPH, ON CRUISE CONTROL, THE ENGINE WENT FROM 2000RPM TO 5000RPM. THE ODOMETER WENT FROM 65MPH TO 75 MPH. THE VEHICLE WAS SLOWING DOWN WHILE THE ENGINE WAS LOUD AND RUNNING AT A HIGH RPM. THE ONLY WAY TO STOP IT WAS TO HIT THE BRAKE OR SHIFT TO NEUTRAL. ALSO, WHEN ACCELERATING FROM A STOP THE TRANSMISSION WOULD MAKE A NOISE AND BUMP AS IF REAR-ENDED. UPDATED 08/03/2017*JS CONSUMER STATED AFTER STARTING VEHICLE THE TRANSMISSION WOULD NOT LEAVE NEUTRAL. ENGINE WAS ROARING VERY LOULDLY UNTIL CONSUMER STEPPED ON THE BRAKES. THIS HAPPENED 3 TIMES. UPDATED 7/6/18*JB
Other or unspecified, Nov 10, 2016
I BOUGHT MY VEHICLE NEW FROM A DEALERSHIP. IT HAD 3,600 MILES ON IT WHEN I FOUND THIS PROBLEM. THE NAVIGATION SCREEN CRACKED SPONTANEOUSLY WHICH MAKE SOME OF THE FUNCTION OF THE TOUCH SCREEN UNUSABLE, HEAT, DEFROSTER, NAVIGATION. THIS IS THE 8.4AN MODEL. CHRYSLER SAYS IT IS CAUSED BY DAMAGE AND WILL NOT COVER THE REPAIR. I DID NOT DAMAGE THIS UNIT. I DON'T KNOW WHEN THIS CRACK OCCURRED, YOU CAN ONLY SEE IT WHEN THE LIGHT HITS THE SCREEN JUST RIGHT AND YOU CAN NOT FEEL THE CRACK EVEN WITH A FINGERNAIL. I ONLY DISCOVERED IT BECAUSE SUDDENLY THE DEFROSTER FOR THE BACK WINDOW WOULD NOT TURN OFF USING THE SCREEN. I HAVE CALLED CHRYSLER CUSTOMER SERVICE AND THEY ARE GOING TO CALL THE DEALERSHIP AND TRY TO COME TO SOME SORT OF RESOLUTION.
Power train, Nov 1, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE INDEPENDENTLY SHIFTED GEARS WITHOUT WARNING. IN ADDITION, THE VEHICLE SHUTTERED. THE CONTACT STATED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS TAKEN TO BE SERVICED PER NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500. UPDATED 01/05/2017*CT UPDATED 01/17/17.*JB
Suspension, Oct 31, 2016
THE FRONT SUSPENSION ON THE SUMMIT IS AN ADJUSTABLE AIR BAG SYSTEM. WHEN SET TO LEVEL TWO THERE IS A LOUD BANGING SOUND WHEN TRAVERSING EVEN THE SMALLEST BUMPS SUCH AS A SPEED BUMP OR A BUMPY GRAVEL ROAD CONSTRUCTION EXIT TO PARKING. COUNTRY TO WHAT THE DEALER SAYS, EXCESSIVE SPEED IS NOT INVOLVED. IF FACT THE SYSTEM LEVEL AUTO LOWERS ABOVE 20 MPH. THIS HAPPENS AT ONE TO FIVE MPH. IT SOUNDS LIKE A SLEDGE HAPPEN, LITERALLY METAL TO METAL. THIS IS NOT GOOD. DEALER SAYS" IT'S NORMAL". I WENT ON THE JEEP FORUM AND TWO RESPONSES TO MY POST ARE THAT THIS DOES NOT HAPPEN TO ON THEIR VEHICLES. JEEP GARAGE FORUM HAS A FEW SAYING OTHERWISE. BELOW IS ONE OF THOSE POSTS THAT I TRUST IS CORRECT. I'VE HAD MINE TO TWO DEALERS THREE TIMES. THE FIRST TIME THEY CHANGED THE RIGHT FRONT SHOCK ASSEMBLY. THE SECOND TWO TIMES IT'S NOW "NORMAL". LYLE S. 10-09-2015 JEEP GARAGE FORUM "YOU SHOULD TAKE IT TO THE DEALER'THEY WON'T DO ANYTHING AND TELL YOU IT'S NORMAL, BUT IT'S NOT. THE NOISE YOU HEAR IS THE SHOCK LIMITING OUT INTERNALLY, NOT THE AIRBAG REBOUNDING. IT CREATES A 'HAMMER' THAT WILL CAUSE PREMATURE MECHANICAL AND ELECTRICAL PROBLEMS AS WELL AS BODY RATTLES. IT WILL DEFINITELY CRACK OR BREAK SHOCK AND FRAME MOUNTS IF YOU USE THAT MODE VERY MUCH. AT ABOUT 10,000 MILES IT CAN CAUSE THE SUSPENSION CROSS ARM BOLTS TO LOOSEN AND ALLOW THE FRONT END OUT OF ALIGNMENT. THIS COULD HAVE RESULTED IN A DEADLY CRASH. THEIR SOLUTION WAS TO GREASE THE UNIT BOLTS SO THE IMPACT WOULD NOT CAUSE THE ATTACH BOLTS TO LOOSEN AS EASILY. THIS IS A TERRIBLE DESIGN THAT JEEP IS AWARE OF AND EXPECTS US TO ACCEPT. HAD THEY DEMONSTRATED THIS FLAW AT THE POINT OF SALE, I WOULD HAVE PURCHASED SOMETHING ELSE. HOPEFULLY, IF ENOUGH PEOPLE EXPRESS STRONG DISSATISFACTION THEY WILL DESIGN A FIX."
Exterior lighting, Oct 29, 2016
AUTOMATIC HEADLIGHT DIMMER NOT SENSITIVE TO ONCOMING CARS. MUST NOW USE MANUAL DIMMER. NOT GOOD FOR MY OLDER WIFE.
Other or unspecified, Oct 29, 2016
WHILE STOPPED AT A RED LIGHT THE JEEP WENT INTO NEUTRAL. I PUSHED IT BACK INTO DRIVE 3 TIMES BUT IT SWITCHES BACK TO NEUTRAL ON ITS OWN. THE CAR THEN SHUT COMPLETELY OFF AND WOULD NOT RESTART. HAD TO BE TOWED TO DEALER. DEALER SAID THERE IS NOTHING WRONG WITH VEHICLE. THEY CHECKED TRANSMISSION AND TEST DRIVE CAR.
Engine, Oct 21, 2016
I PURCHASED A 2015 JEEP GRAND CHEROKEE WITH THE 3.0 L ECODIESEL ENGINE IN SEPTEMBER OF 2015. IN LESS THAN A YEAR FROM THE DATE OF PURCHASE, THE VEHICLE HAD MAJOR REPAIRS INCLUDING A COMPLETE ENGINE REPLACEMENT AND AN EXHAUST SYSTEM REPLACEMENT. BASED ON MULTIPLE SERVICE ISSUES WITH VEHICLES WITH THIS DIESEL ENGINE, MY LOCAL JEEP DEALERSHIP DOES NOT STOCK OR SELL THE GRAND CHEROKEE WITH THIS ENGINE ANYMORE. FIAT CHRYSLER AMERICA HAS BEEN RELUCTANT TO ACKNOWLEDGE ANY PROBLEMS OR BE OF ANY ASSISTANCE IN THIS MATTER WITH THE EXCEPTION OF "STANDARD WARRANTY REPAIRS."
Service brakes, Forward collision avoidance, Oct 19, 2016
FORWARD COLLISION WARNING SYSTEM WITH BRAKE MITIGATION CONTINUES TO ENGAGE INTERMITTENTLY ON ITS OWN. THIS IS NOT TO BE TAKEN LIGHTLY. THE FORWARD COLLISION WARNING WITH BRAKE MITIGATION ENGAGES INTERMITTENTLY, OUT OF THE BLUE, WHEN THERE IS NO NEED. MEANING; I'LL BE DRIVING ALONG . . . NO CARS OR OBJECTS IN FRONT OF ME, AND ALL OF A SUDDEN THE SYSTEM SLAMS ON THE BRAKES, JERKS VERY ABRUPTLY, AUDIBLE BELLS GO OFF AND THE SCREEN ILLUMINATES BRAKE BRAKE BRAKE! THERE HAVE BEEN 3 INSTANCES IN WHICH MY FAMILY AND I HAVE NEARLY BEEN REAR-ENDED DUE TO THIS ERRATIC BEHAVIOR THAT THE VEHICLE IS DEMONSTRATING. I'VE BEEN IN A COMPARABLY EQUIPPED LOANER CAR FOR THE PAST FIVE WEEKS AND IT HAS NOT DEMONSTRATED THIS TYPE OF INCONSISTENT, ERRATIC BEHAVIOR. THIS VEHICLE IS UNSAFE TO DRIVE, BE IN OR AROUND. THE JEEP WAS PURCHASED ON JULY 9, 2016. I HAVE TAKEN THE VEHICLE INTO THE SERVICE DEPARTMENT 4 TIMES SINCE JULY 21, 2016. AFTER EXAMINATION OF DAMAGE, ELECTRIC TECH REVIEW AND 2 TEST DRIVES (32 MILES AND 100 MILES) THE RESPONSE I GET IS, "THE SYSTEM IS WORKING AS DESIGNED." THE VEHICLE HAS BEEN IN SERVICE 51 OF THE 103 DAYS OF OWNERSHIP, 49.5%. THE SELLING/SERVICING DEALER AND MANUFACTURER HAS BEEN EXTREMELY NEGLIGENT IN PROVIDING TRANSPARENCY TO ANY SIMILAR ISSUES TO MINE. QUITE FRANKLY, THEY HAVEN'T COMMUNICATED MUCH OF ANYTHING TO ME. THE LAST TIME THE SERVICE ADVISOR REACHED OUT TO ME, VIA TEXT, WAS ON SEPTEMBER 23, 2016. MY CUSTOMER EXPERIENCE HAS BEEN AWFUL. I DO NOT FEEL SAFE IN AN FCA VEHICLE, NOR DO I RESPECT ANY OF THEIR CORPORATE OR DEALER NETWORK ASSOCIATES. THIS IS THE WORST CONSUMER EXPERIENCE OF MY LIFE. UNBELIEVABLE THAT MY SAFETY IS NOT A CONCERN TO FCA OR THE SELLING/SERVICING DEALER. IF IT WERE, I WOULD HAVE BEEN PROVIDED A FULL REFUNDED AND FREE TO GO ELSEWHERE MAKE A PURCHASE WITH A MANUFACTURER THAT I TRUST AND APPRECIATES ME, THE CUSTOMER. *TR
Power train, Oct 19, 2016, crash
MAY 2016 OUR JEEP GC ROLLED DOWN THE DRIVEWAY AND SMASHED INTO OUR GARAGE. MY WIFE SWEARS SHE PUT IT IN PARK TO EXIT THE VEHICLE AT THE TOP OF THE DRIVEWAY BUT IT DIDN'T GO INTO PARK. SHE TRIED TO GET IN TO STOP IT AND WAS ALMOST PULLED UNDER THE JEEP AS IT ROLLED. NEIGHBOR SCREAMED TO HER TO LET IT GO AND SHE DID BEFORE SHE GOT HURT. CALLED THE POLICE, NOTIFIED MY INSURANCE AGENT AND MY JEEP DEALER' WHO IS A GOOD FRIEND. JEEP DEALER INFORMED ME OF A RECALL THAT WAS JUST ISSUED FOR THE ELECTRONIC SHIFTER NOT GOING INTO PARK. (S27) YOUR 16V240000. I NOTIFIED FCA AND ASKED WHY I WAS NOT NOTIFIED OF THE RECALL. TOOK THREE WEEKS TO GET A COPY OF RECALL. THE RECALL SAYS" YOUR VEHICLE MAY ROLL AWAY IF THE ENGINE IS RUNNING, THE PARKING BRAKE IS NOT ENGAGED AND THE VEHICLE IS NOT IN THE PARK POSITION BEFORE EXITING. DRIVERS MAY INADVERTENTLY FAIL TO ACHIEVE THE PARK POSITION BEFORE EXITING THE VEHICLE.THE ELECTRONIC SHIFT LEVER IN YOUR VEHICLE DOES NOT MOVE LIKE A CONVENTIONAL SHIFTER." I HAD THE JEEP REPAIRED AND THE DAMAGE TO OUR HOUSE GARAGE. HAD THE RECALL PREFORMED ON THE JEEP. THEY JUST FLASHED THE COMPUTER SO IF THE DOOR IS NOW OPEN THE TRANSMISSION AUTOMATICALLY GOES TO PARK. THE RECALL SAYS "FCA WILL REPAIR THE VEHICLE FREE OF CHARGE BUT A PERMANENT REMEDY IS UNDER DEVELOPMENT. IF YOU HAVE ALREADY EXPERIENCED THIS CONDITION AND HAVE PAID TO HAVE IT REPAIRED FCA WILL REIMBURSE YOU." I KNOW THE $1000 DEDUCTIBLE WE PAID TO OUR INSURANCE COMPANY TO HAVE THE JEEP REPAIRED WASN'T A REPAIR TO THE SHIFTER BUT THERE WASN'T ANYTHING BROKEN WITH IT. IT WAS JUST NOT PROPERLY PROGRAMMED FROM FCA IN THE BEGINNING. I AM TRYING TO GET OUR $1000 DEDUCTIBLE REFUNDED. IF FCA DIDN'T HAVE A PROBLEM, WHY WERE THE JEEPS RECALLED AND REPROGRAMMED. THIS COULD HAVE BEEN A CATASTROPHIC ACCIDENT IF SOMEONE WAS KILLED. WE HAVE OWNED 16 JEEPS SINCE 1981. I HAVE ALL MY RECORDS AND COMMUNICATION.
Power train, Oct 18, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH, THE COFFEE CUP GRAZED THE SHIFTER. AS A RESULT, THE VEHICLE SHIFTED OUT OF DRIVE INTO NEUTRAL. ALSO, WHILE THE VEHICLE WAS IN PARK, REVERSE, OR SECOND AND THIRD GEARS, IT FAILED TO LOCK INTO GEAR. THE FAILURE RECURRED TWICE AFTER A PRIOR RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE RECALL DETAILS WERE NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.