2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints
1,360 reports, newest first.
Power train, Aug 19, 2016, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES BEFORE THE DEALER COMPLETED A SOFTWARE UPDATE PER NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). WHILE THE VEHICLE WAS PARKED, THE GEAR SHIFTED OUT OF POSITION. THE VEHICLE LUNGED FORWARD AT A HIGH RATE OF SPEED AND CRASHED INTO A WOODEN STRUCTURE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT WAS ABLE TO RE-ENTER THE VEHICLE TO ENSURE THE VEHICLE WAS PLACED IN PARK. THE DEALER WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED, BUT THE STRUCTURAL DAMAGES WERE TO BE ADDRESSED BY THE INSURANCE COMPANY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE CONTACT WAS UNABLE TO DETERMINE WHEN THE FAILURE WOULD RECUR. THE MANUFACTURER PROVIDED NO SOLUTION. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 11/17/16*LJ *TR
Electrical system, Aug 16, 2016
WE HAVE A 2015 JEEP GRAND CHEROKEE AND RECENTLY HAD THE SOFTWARE PATCH INSTALLED THAT WAS SUPPOSED TO PREVENT THE CAR FROM MOVING WHEN THE DRIVER'S DOOR IS OPEN. THIS WAS THE CONDITION THAT KILLED THE ACTOR RECENTLY. SINCE THE PATCH WAS INSTALLED THERE IS AN INTERMITTENT PROBLEM. WHEN ONE GETS IN THE VEHICLE AND YOU ATTEMPT TO OPEN THE HATCHBACK EITHER FROM THE DRIVER'S SEAT OR FROM THE TAILGATE IT WON'T OPEN. IN ADDITION ONCE YOU START THE VEHICLE THE CENTER CONSOLE SCREEN IS COMPLETELY BLACK, AND THE FRONT SIDE WINDOWS WON'T WORK (THE REAR SEAT ONES DO) NOR WILL THE BUTTONS ON THE DOOR WORK THAT ARE SUPPOSED TO REPOSITION THE DRIVERS SEAT FOR DIFFERENT DRIVERS. YOU HAVE TO PLACE THE CAR IN GEAR AND MOVE IT BEFORE ALL THESE FEATURES START WORKING. THE OTHER PROBLEM IS THE WHOLE PURPOSE OF THE SOFTWARE PATCH WAS PREVENT THE VEHICLE FROM MOVING IF THE DRIVER'S DOOR IS OPEN AND IT IS IN GEAR. THEY GOT THAT HALF RIGHT. THE CAR WON'T MOVE FORWARD WITH THE DOOR OPEN, BUT IT GOES IN REVERSE JUST FINE. JUST EXACTLY THE SITUATION THAT KILLED THE ACTOR. WE TOOK THE CAR INTO THE DEALERSHIP TWICE TO CORRECT THE PROBLEM WITH THE PATCH. THEY REINSTALLED THE SOFTWARE PATCH BUT NOTHING IS CHANGED AND REFLASHED THE BODY CONTROL MODULE, BUT THE PROBLEM REMAINS. THE PROBLEM IS INTERMITTENT, OCCURRING SEVERAL TIMES A WEEK, BUT HAS NOT REPRODUCED ITSELF IN THE DEALERSHIP. AS AN ENGINEER IT IS OBVIOUS TO ME THAT THE PROBLEM IS RELATED TO THE SOFTWARE PATCH THAT CHRYSLER RUSHED TO DISTRIBUTE AFTER THE NEGATIVE PUBLICITY ASSOCIATED WITH ACTOR WHO WAS KILLED. I HAVE REPORTED THE PROBLEM TO CHRYSLER IN ADDITION TO THE DEALERSHIP AND CHRYSLER INSISTS THE PROBLEM IS UNIQUE. I DON'T BELIEVE IT. I BELIEVE THE PATCH WAS RUSHED TO INSTALLATION AND DOORS THAT WON'T OPEN AND WINDOWS THAT WON'T GO UP OR DOWN ARE GOING TO END UP KILLING SOMEBODY.
Power train, Aug 16, 2016, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE CONTACT'S VEHICLE WAS PARKED, IT INDEPENDENTLY SWITCHED INTO REVERSE AND CRASHED INTO ANOTHER VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS AT THE DEALER WHERE THE FAILURE OCCURRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN), BUT HAD NOT BEEN DIAGNOSED BECAUSE THE DEALER REFUSED TO REMEDY THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,245.
Air bags, Aug 14, 2016, crash
DEC 30, 2015 I WAS BROADSIDED BY A VAN IN MY DRIVERS SIDE DOOR CAUSING MY VEHICLE TO ROLL OVER SEVERAL TIMES BEFORE CRASHING HEAD ON INTO A SOUND WALL. I WAS PINNED IN THE VEHICLE UPSIDE DOWN WITH MY RIGHT LEG PINNED UP UNDER THE DASH. THE SIDE CURTAIN AIRBAG DEPLOYED AT THE MOMENT OF IMPACT, HOW EVER MY DRIVERS AIRBAG AND KNEE BOLSTERS DID NOT DEPLOY CAUSING ME TO IMPACT THE STEERING WHEEL WITH MY STERNUM AND SMASHING BOTH KNEES INTO THE DASH WHICH CAUSED MY RIGHT LEG TO BE PINNED UP UNDERNEATH THE DASH. THE TERRIBLE PAIN I HAD TO SUFFER AND STILL TO THIS DAY EXPERIENCE WAS THE WORST PAIN I HAVE EVER FELT IN MY LIFE. WE COMPLIED WITH THE SAFETY RECALL WE RECEIVED REGARDING THE AIRBAGS, BUT ON 3 DIFFERENT OCCASTIONS OF TAKING THE JEEP INTO THE DEALERSHIP FOR WARRANTY REPAIRS THEY NEVER PERFORMED THE REQUIRED SAFETY RECALL REPAIR. I WAS TOLD THAT THEY WERE STILL WAITING ON THE SOFTWARE PROGRAM FROM CHRYSLER. THE DEALERSHIP IN WHICH THE JEEP WAS PURCHASED WAS: TURLOCK CHRYSLER DODGE/JEEP 1600 AUTO MALL DRIVE TURLOCK, CA 95380 209/ 250-5800 PURCHASE DATE: SEPTEMBER 20, 2014 I WAS TRAVELING WESTBOUND ON BRIGGSMORE AVENUE DOING 43 MPH WHEN I ENTERED THE INTERSECTION AT ROSE AVENUE I WAS BROADSIDED ON MY DRIVE RSIDE DOOR BY A LADY WHO RAN THE RED LIGHT DOING APPROXIMATELY 40 MPH CAUSING ME ROLL OVER A COUPLE OF TIMES AND SPIN OUT OF CONTROL UNTIL I CRASHED HEAD ON (UPSIDE DOWN) INTO A SOUND WALL, THEN BOUNCED OFF THE WALL AND CRASHED AGAIN THROUGH THE SOUND WALL WITH THE REAR END OF MY VEHICLE FINALLY COMING TO A STOP, I WAS PINNED IN THE VEHICLE, UPSIDE DOWN AND MY RIGHT LEG WAS PINNED UP UNDER THE DASH. THE DRIVERS SIDE CURTAIN AIRBAG DEPLOYED AT IMPACT, HOWEVER NONE OF THE OTHER AIRBAGS DEPLOYED CAUSING ME TO FULLY IMPACT MY CHEST INTO THE STEERING WHEEL, AND SMASHED BOTH OF MY KNEES INTO THE KNEE BOLSTER PART OF THE DASH, WEDGING MY LEG UP UNDERNEATH THE DASH
Power train, Aug 14, 2016
I CURRENTLY LEASE A 2015 JEEP GRAND CHEROKEE LTD. WHILE DRIVING AT 65MPH THE CAR DOWNSHIFTED WITHOUT ANY INPUT FROM DRIVER NEARLY CAUSING A COLLISION. IN A SEPARATE INCIDENT, CAR TRAVELING ABOUT 65MPH CAR UPSHIFTED INDEPENDENTLY WHILE IN DRIVE GEAR. CAR FINALLY STOPPED SAFELY, RESTARTED AND WAS NORMAL. ANOTHER INCIDENT, CAR HAD BEEN PARKED WITH ENGINE OFF FOR MORE THAN 20 MINUTES IN PARKING PLACE. VEHICLE PUT INTO REVERSE, SHOWING ON INSTRUMENT PANEL, GEAR SHIFT, AND BACKUP REMOTE CAMERA. WHEN ACCELERATOR PRESSED WHILE IN REVERSE, VEHICLE SHOT FORWARD NEARLY HITTING BRICK WALL. VEHICLE SHIFTING IS SLOW TO REACT WHEN STOPPED AND THEN PUT IN REVERSE AND THEN DRIVE WHEN PARKING, MERGING INTO TRAFFIC, ETC. RECALL 16V240000 WAS INSTALLED IMMEDIATELY UPON COMPLAINT TO DEALER. VEHICLE STILL SHIFTS ROUGHLY WHILE IN MOTION. CONTACTED CHRYSLER AND DEALER ABOUT DANGEROUS CONDITIONS TO NO AVAIL. DEALER CANNOT HELP WITHOUT APPROVAL OF CHRYSLER CAPITAL :LEASING TO CHANGE OUT VEHICLE! I COULD NOT LIVE WITH MYSELF IF VEHICLE SHOULD ACT ON ITS OWN AND KILL OR HURT SOMEONE ELSE! I HAVE NEVER HAD AN ACCIDENT IN MORE THAN 50 YEARS OF DRIVING AND HAVE DRIVEN AND OWNED MORE THAN 10 DIFFERENT MAKES OF VEHICLES, INCLUDING 5 JEEP GRAND CHEROKEES. JEEP'S BRAND HAS BEEN DAMAGED IRREPARABLY WHEN A VEHICLE'S MANUFACTURER REFUSES TO TAKE A DANGEROUS VEHICLE OFF THE ROAD AFTER MULTIPLE RECALLS FOR THE SAME MODEL AND OTHERS IN ITS MODEL LINE! IT IS ALSO NOTED THAT THE FIRST 11 DIGITS OF THE VIN (WITH SIMILAR PROBLEMS ARE WITHIN ONE NUMBER OF MINE), APPEARS ON THIS WEBSITE! WHEN FIRST SPEAKING WITH FCA EMPLOYEES, THE ONUS WAS PUT ON THE OPERATOR, NOT THE VEHICLE! FCA NEEDS TO BE ACCOUNTABLE FOR THEIR OWN PRODUCTS! FCA REFUSED ADDITIONAL HELP BECAUSE VEHICLE WASN'T TAKEN TO DEALER ENOUGH TIMES! ISSUES DO NOT SHOW ON DIAGNOSTICS. VEHICLE MILEAGE APPROX. 3600 AT TIME OF INCIDENTS.
Power train, Aug 11, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL WHEN THE GEAR SHIFTER STICK WAS IN DRIVE POSITION. IN ADDITION, THE VEHICLE DROPPED DOWN IN GEARS INDEPENDENTLY WITHOUT WARNING, WHICH CAUSED THE VEHICLE TO SLOW DOWN ABRUPTLY. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS OPERATED. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN) AND REFERENCED THE RECALL TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 300.
Fuel system, Gasoline, Aug 10, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHEN THE CONTACT CLICKED THE FUNCTION BUTTON FOR THE HEAD LAMPS, THE FUEL LID OPENED WITHOUT WARNING. THE CONTACT CONSTANTLY HAD TO CHECK TO ENSURE THAT THE FUEL CAP DOOR WAS CLOSED DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. ...UPDATED 09/15/16 *BF UPDATED 09/20/16*LJ *TR
Power train, Aug 9, 2016
WHILE DRIVING, THE GEAR SHIFT CONTROL MECHANISM WILL SHIFT INTO NEUTRAL WHEN INADVERTENTLY BUMPED. THIS HAS OCCURRED ON A FEW OCCASIONS WHILE I WAS REACHING ACROSS TO THE GLOVE COMPARTMENT, PASSENGER SEAT, RADIO, OR PHONE CHARGER CONSOLE AREA. ALL OF THESE AREAS ARE NEAR, OR IN LINE WITH, THE GEAR SHIFT CONTROL WHICH IS LOCATED IN THE MIDDLE OF THE CAR BELOW THE ARM REST ON THE DRIVER'S RIGHT HAND SIDE. TWICE THIS HAS OCCURRED ON THE HIGHWAY WHEN I WAS REACHING FOR CHANGE FOR A TOLL. PER THE DESIGN (ACCORDING TO MY DEALER'S CUSTOMER SERVICE REPRESENTATIVE), THE GEAR SHIFT BUTTON DOESN'T REQUIRE IT TO BE PUSHED IN WHEN SHIFTING FROM DRIVE TO NEUTRAL. SO, WHEN/IF I LIGHTLY BUMP IT (AS I HAVE WITHOUT REALIZING IT), IT WILL SIMPLY & QUIETLY SHIFT FROM DRIVE INTO NEUTRAL. IT IS A DESIGN FLAW THAT IS VERY DANGEROUS. THE BUTTON ON THE GEAR SHIFT LEVER SHOULD REQUIRE THE DRIVER TO PRESS IT FOR ANY SHIFT CHANGES. THE CUSTOMER SERVICE AGENT AT THE DEALERSHIP TOLD ME ALL THE JEEP GEAR SHIFTS WERE DESIGNED THIS WAY. I ASKED HIM IF I SHOULD FILE A COMPLAINT WITH JEEP CHRYSLER AND HE TOLD ME IF I WANTED TO I COULD BUT ... THEN HE JUST SHRUGGED HIS SHOULDERS. SO, RATHER THAN TAKING THE CHANCE OF BEING IGNORED I FELT IT WAS IMPORTANT FILE A COMPLAINT WITH THE NHTSA BEFORE SOMEONE GETS INJURED OR KILLED.
Power train, Service brakes, Aug 8, 2016, crash
VEHICLE WAS BEING PARKED IN MY GARAGE MOVING SLOWLY FORWARD WITH NO APPLICATION OF THROTTLE AND BEGAN TO SUDDENLY ACCELERATE. STANDING ON THE BRAKE WOULD NOT FULLY HOLD IT AND IT WENT INTO REAR WALL .
Other or unspecified, Aug 8, 2016
JEEP WENT IN FOR SERVICE TO CORRECT THE RECALLED TRANSMISSION ELECTRONIC SHIFT LEVER ON SATURDAY, AUG. 6TH AT 12:30PM. PICKED UP CAR FROM FARRISH JEEP AT 5PM SAME DAY. AT 8PM ON THE SAME DAY, THE CAR WOULD NOT GO OUT OF PARK, THOUGH THE SHIFT LEVER WAS IN DRIVE WHILE IN MY DRIVEWAY. THE DASHBOARD DISPLAYED PARK, WHILE SHIFTER WAS IN DRIVE. EXACT THING HAPPENED WITH 2010 JEEP WRANGLER IN MAY, 2015 AND FARRISH CLAIMED TO FIX IT 3 TIMES IN 36 HOURS. IT HAD TO BE TOWED 3 TIMES BY THE DEALER, BECAUSE THE CAR ROLLED AWAY FROM MY TEENAGE DRIVER THE SAME DAY WE GOT IT BACK FROM FARRISH(IN A NEIGHBORHOOD) AFTER THEY CLAIMED TO HAVE FIXED IT. THIS HAPPENED 3 TIMES IN 36 HOURS.
Electrical system, Seats, Equipment, Back over prevention, Aug 8, 2016
2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO BACK UP CAMERA REPAIRS, RADIO/CD PLAYER, BLUETOOTH MALFUNCTIONS, HEATED SEATS INOPERABLE AND OTHER ELECTRICAL ISSUES. *SMD THE CONSUMER STATED THE VEHICLE HAS BEEN IN THE SHOP 12 TIMES IN THE LAST YEAR AND A HALF. THE VEHICLE WENT INTO OFF ROAD MODE WHILE DRIVING DOWN THE STREET, THE HEADLIGHTS STARTED FLASHING WHILE STOPPED BEHIND ANOTHER DRIVING FOR NO REASON. THE DEALER WORKED ON ELECTRICAL CONNECTIONS BEHIND THE MEDIA CENTER, AND REPLACED A WIRING HARNESS. THE PROBLEMS CONTINUED TO MULTIPLY AND THE VEHICLE HASN'T BEEN THE SAME, SINCE. THE CONSUMER WAS INFORMED A SOFTWARE UPDATE, WOULD NOT BE AVAILABLE UNTIL SEPTEMBER. *JB
Power train, Aug 5, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHENEVER THE ENGINE WAS TURNED OFF OR IF THE DOORS WERE OPEN IN ANY GEAR SELECTION EXCEPT FOR PARK, THE GEAR SHIFTER WOULD SHIFT INDEPENDENTLY INTO THE PARK POSITION. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE FAILURE MILEAGE WAS 8,500.
Electrical system, Seats, Aug 5, 2016
AFTER TWO MONTHS FROM PURCHASE THE VENTILATED SEATS STOP WORKING. I HAVE TAKEN TO THE JEEP DEALER A TOTAL OF FOUR TIMES NOW FOR REPAIR AND THEY HAVE NOT FIXED PROBLEM. DEALER ADMITS THEY CANNOT FIX AND SAID THEY OPENED A "STAR" CASE WITH THE JEEP ENGINEERS. THIS PROBLEM IS WITH VEHICLE IN MOTION AND NOT IN MOTION.
Power train, Aug 4, 2016
I WANTED TO LET YOU KNOW THAT THE RECALL FIX ON THE 2015 JEEP CHEROKEE FOR THE TRANSMISSION PROBLEM (DIFFICULTY GETTING THE CAR INTO PARK, GOING INTO REVERSE INSTEAD) IS STILL OCCURRING AFTER THE 'RECALL REPAIR' BY CHRYSLER. I HAVE OWNED A 2015 JEEP CHEROKEE SUMMIT SINCE DECEMBER 2014. THERE IS A CHANGE TO THE SHIFTING MECHANISM WITH THE RECALL REPAIR, HOWEVER, PROBLEMS STILL EXIST IN GETTING THE CAR INTO PARK. I STILL HAVE TO BE EXTREMELY CAREFUL AND DOUBLE CHECK TO MAKE SURE THAT THE CAR IS IN PARK AND NOT REVERSE WHEN I ATTEMPT TO EXIT THE CAR. THE SHIFT TO PARK SHOULD BE EASY AND THE CASUAL DRIVER (RENTER/ BORROWER/ YOUNG ADULT DRIVER) OF THIS TYPE OF VEHICLE IS IN DANGER OF A LIFE THREATENING INCIDENCE IF THEY ARE NOT ADEQUATELY TRAINED ON HOW TO EFFECTIVELY PLACE THE CAR IN PARK. IT JUST DOES NOT OPERATE SAFELY AND REQUIRES TOO MUCH ATTENTION TO EXECUTE, WHAT SHOULD BE, A SIMPLE DRIVER FUNCTION. AFTER THE RECALL REPAIR, I AM STILL EXPERIENCING INCIDENCES WHERE THE CAR WILL ROLL IN REVERSE WHEN I THINK IT SHOULD BE IN PARK. PLEASE, PLEASE, PLEASE ADDRESS THIS AGAIN WITH CHRYSLER AND REQUIRE THEM TO PROVIDE A PERMANENT FIX TO THIS SEVERE AND DANGEROUS ISSUE.
Service brakes, Aug 4, 2016
THE AUTONOMOUS BRAKING SYSTEM ON MY JEEP GRAND CHEROKEES CAME ON FOR NO REASON AT 70 MILES PER HOUR WITH AN EMPTY ROAD AHEAD OF ME. I WAS NEARLY HIT FROM THE REAR, VERY SCARY.
Service brakes, Aug 2, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V168000 (SERVICE BRAKES, HYDRAULIC) AND 16V240000 (POWER TRAIN); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Other or unspecified, Aug 1, 2016
I'VE WAITED 9 MONTHS FOR THE SO CALLED FIX FOR THE GEAR SHIFT LEVER THAT HAS CAUSED MULTIPLE PROBLEMS AND NEAR MISS CATASTROPHES AND I BROUGHT IT TO THE DEALER WHO INSTALLED THE SOFTWARE "FIX" AND NOW THE CAR WON'T START- DASHBOARD SAYS" IT DOES NOT RECOGNIZE THE KEY FOB AND IT WILL NOT START IN GEAR" HEADLIGHTS ALSO START BLINKING WHEN TRYING TO START AND DOOR LOCKS DON'T WORK. I WANT ANOTHER CAR.
Other or unspecified, Jul 30, 2016, crash
I THOUGHT THE CAR WAS SAFELY PARKED AS I OPENED THE ELECTRIC HOUSE GATE AND EXITED THE CAR. I WANTED TO ENTER THE GATE FIRST, SO THAT I COULD SECURE THE DOGS. ALL OF A SUDDEN, THE CAR STARTS ROLLING DOWN THE DRIVEWAY. I TRY TO JUMP INTO THE CAR TO TRY TO STOP THE CAR, ONLY TO BE PINNED AGAINST THE DOOR AND THE CLOSING ELECTRIC GATE, I FALL. I GET BACK UP AGAIN TO TRY TO STOP THE CAR, AND I FALL AGAIN. THE CAR ENDS UP ROLLING DOWN THE DRIVEWAY AND ALMOST FULLY TIPPING OVER THE DRIVEWAY WALL. THE DRIVEWAY IS AN ELEVATED DRIVEWAY, THE CAR JUMPED OVER THE 4FT WALL. AS YOU CAN IMAGINE, TWO WRECKERS WERE NEEDED TO SHIMMY THE CAR OFF THE DRIVEWAY WALL. ACCIDENT FREE RECORD FOR +20 YEARS. THE SHIFTER IS NOT TO BE TRUSTED, IN THIS CASE, IT LEFT A WORLD OF DAMAGE.
Power train, Jul 28, 2016, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS BEING PARKED, THE VEHICLE BEGAN TO ROLL FORWARD AND CRASHED INTO A BIG BOULDER AND SHRUB. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. IN ADDITION, THE VEHICLE WAS TOWED TO A TOW YARD AND BEGAN TO ROLL FORWARD OFF THE TOW TRUCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Power train, Jul 28, 2016
TWO WEEKS AGO, THE JEEP DEALER COMPLETED THE AUTOMATIC TRANSMISSION RECALL WHICH INSURES THE TRANSMISSION IS IN PARK WHEN A DRIVER DOOR IS OPENED. HOWEVER, THE PROBLEM OF KNOWING WHAT GEAR THE JEEP IS IN REMAINS.. SINCE THE RECALL WAS INSTALLED, THERE HAVE BEEN TWO INSTANCES WHERE I THOUGHT THE JEEP WAS PLACED IN ONE GEAR BUT ACTUALLY WAS IN A DIFFERENT GEAR. ONCE, I THOUGHT I HAD SHIFTED THE JEEP INTO PARK BUT IT WAS IN REVERSE. A 2ND TIME I THOUGHT I WAS IN DRIVE BUT ACTUALLY WAS IN NEUTRAL. THE SAFETY ISSUE REMAINS THAT IF A DRIVER IS MILDLY DISTRACTED AFTER THINKING HE/SHE HAS SWITCHED THE TRANSMISSION INTO PARK; BUT ACTUALLY THE TRANSMISSION IS IN REVERSE, THE JEEP COULD BACK OVER A PERSON OR HIT SOMETHING BEHIND IT.
Power train, Jul 27, 2016
HAD S27 TRANSMISSION SHIFTER SOFTWARE FIX APPLIED. ASKED DEALER WHAT HAPPENS WHEN DRIVER'S DOOR IS OPENED AT CRUISING SPEED (OR DOOR CLOSED SWITCH FAILS WHILE DRIVING). WILL TRANSMISSION AUTOMATICALLY SHIFT TO PARK - DESTROYING THE TRANSMISSION AND POSSIBLY INJURING SOMEONE? WHAT SPECIFIC CONDITIONS MUST BE MET FOR TRANSMISSION TO AUTOMATICALLY SHIFT TO PARK? DEALER DOES NOT KNOW. CALLED CHRYSLER - THEY DON'T KNOW. DEALER DID NOT PROVIDE NEW USER MANUAL PAGES AS INDICATED BY THE RECALL LETTER - PERHAPS THIS INFORMATION IS IN THESE PAGES.
Steering, Jul 27, 2016, crash
TL* THE CONTACT RENTED A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE CRASHED INTO THE CURB, FLIPPED THREE TIMES, AND LANDED ON THE HOOD. THE FRONT PASSENGER SIDE CURTAIN AIR BAG DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED A BROKEN NOSE AND A BROKEN TOE ON THE RIGHT FOOT, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A BODY SHOP, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 16,890.
Power train, Jul 26, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING FROM A COMPLETE STOP, THE TRANSMISSION INDEPENDENTLY SHIFTED INTO THE PARK POSITION. THE VEHICLE WAS RESTARTED AND IT FUNCTIONED AS NORMAL. THE FAILURE OCCURRED ONLY AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE CONTACT MENTIONED THAT THE RECALL REMEDY WAS INSUFFICIENT AND SCHEDULED AN APPOINTMENT WITH THE DEALER FOR THE VEHICLE TO BE DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,200.
Power train, Jul 25, 2016
JEEP SENT OUT A SAFETY RECALL MONTHS AGO ABOUT THE TRANSMISSION STICKING IN FIRST GEAR. VERY DANGEROUS WHEN PULLING INTO TRAFFIC. TWO DIFFERENT DEALERS SAY NO PARTS AVAILABLE TO REPAIR. I WOULD SELL IT BECAUSE OF THIS PROBLEM, BUT CAN'T HONESTLY SELL IT WITH PROBLEM. TWICE THEY CLAIM TO HAVE FIXED IT WITH "SOFTWARE". BOTH TIMES CARE WAS STILL UNDER MANUFACTURER'S WARRANTY I HAVE OWNED OVER 40 VEHICLES, AND THIS IS THE WORST SERVICE I HAVE EVER SEEN BAR NONE. I DON'T THINK JEEP HAS EVEN DESIGNED A FIX YET.
Power train, Jul 25, 2016, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE STOPPED OR IN PARK, THE VEHICLE'S GEAR JUMPED INTO REVERSE AND ROLLED INTO THE WATER. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY DEPRESSING THE BRAKE PEDAL. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE FAILURE MILEAGE WAS 14,000.