2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints
1,360 reports, newest first.
Seats, Oct 28, 2024
I was driving and all of sudden I heard a loud noise. And seen that the HEADREST had pooped open on its own for no reason.
Seats, Oct 28, 2024
I was driving and heard a snap. And realized the HEADREST popped open for absolutely no reason.
Power train, Oct 14, 2024
"Check shifter" seems to come on almost everyday. From what I've gathered about it it could shift out of gear while driving. Could be a sensor or harness issue that I was told by a mechanic. No incident yet. This should be recalled as it seems to be a common issue with this Jeep.
Seats, Oct 1, 2024
The headrest deployed on passenger side while driving. Max Dye of Salem, Illinois checked headrest in March and said it was covered under extended warranty and they ordered replacement. Informed today Oct 1st that they have the headrest at factory but won’t ship because hazardous materials and tomorrow Oct 2nd the warranty will expire anyway. Very Crooked Wanted to know if I would pay for everything they would ship. Max Dye needs to be brought up on charges. Very Crooked!
Air bags, Seats, Oct 1, 2024
I have a 2015 Jeep Grand Cherokee, and the front seat headrest popped out while I was driving at 35 miles per hour. My daughter was sitting there, and fortunately, no injuries occurred. This happened on the passenger side, but six months ago, it happened on the driver’s side as well, which I replaced with a used part for $200. This is definitely a dangerous defect and needs to be added to the recall list.
Engine, Sep 27, 2024
The engine overheated due a coolant leak causing head gasket failure. The engine will now most likely need to be replaced. The engine is 3.0 ecodeiesel which was part of the FCA settlement . There were no warning signs. Engine overheated with dealership while getting the fuel tank pump replaced. Dealer confirmed issue.
Engine, Fuel system, Gasoline, Sep 26, 2024
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 40 MPH, the vehicle lost motive power. The vehicle was taken to the local dealer where it was diagnosed that the throttle body, fuel sensors bank 1-1 and 1-2, crankshaft, and intake manifold needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 124,471.
Seats, Sep 26, 2024
My passenger headrest deployed while I was driving. My passenger just felt alittle hit in back of her head from the impact but nothing major. Nobody has looked at it because it just happened last night.
Air bags, Sep 24, 2024
Passenger headrest exploded suddenly while driving on highway at highway speeds. Loud bang which made me swerve. No accident or incident preceded, it just exploded. if someone like my wife with neck problems was in the seat she could have been injured. I was told that Jeep has extended the warranty on this item and it appears this happens often. Had this happened to the drivers one I may have had an accident. I suggest they replace drivers headrests to stop an accident in the future.
Engine, Sep 17, 2024
I have owned this vehicle for 9 years and the vehicle has had an issue with the electronic fuel pump since I bought it. I would take pictures of the warning showing the error message. I have had the vehicle in the shop more than 10 times for the same symptoms and begged them to replace what the computer is saying was the problem. I have spent over $9,000 on repairs and I continue to get the same message, The check engine light is on continuously and every time I bring it in they say it is not that it is something else and they replace something not related. Then the recall came out for the High Pressure Fuel Pump which was apparently the issue for the entire time like the on board computer had been stating was the issue. I have replaced the Thermostat when there was no over heating issue, the alternator when there was no electrical issue, the Particulate filter because they said that was what was causing it to go into crawl mode which it still does periodically when it rains out. The recall was issued on 6/9/2022 and it is still not repaired. There is no telling what other internal damage was done over the 9 years of not replacing what was the issue the entire time.
Air bags, Sep 13, 2024, crash
Air bags failed to deploy during major MVA. Sensors clearly should have been hit (see images). The vehicle is no longer in my possession. Safety- driver knocked unconscious likely from hitting head on steering wheel. If the vehicle did not collapse the way that it did, major injuries or death would have occurred with the airbags failing to deploy. Reproduced- unsure Vehicle was collect and assessed by the insurance company. There were no warning lights prior to the accident.
Air bags, Seats, Sep 7, 2024
On Saturday, August 31, I was traveling approximately 50 on a freeway overpass, when my head was hit/jutted forward, causing an immediate migraine. This caused me to hit the brakes a bit and veer a little. Upon stopping and inspecting, the headrest had come apart. After googling, I see there had been a serious issue with the “Active Headrest Restraint” on select Chrysler models. This matches my incident.
Seats, Sep 6, 2024
I got into my car and headed home from work. All of a sudden, my headrest popped apart and smacked me in the back of the head. I was not involved in any sort of accident. I was just driving. I pulled over and looked around because I didn’t understand what smacked me in the back of the head. I got out of my vehicle and looked at my seat. My head wrist had popped completely apart, and the clips that held it together were broken, disabling me from putting it back together so that I could drive safely and comfortably.
Engine and engine cooling, Aug 26, 2024
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while the vehicle was idling at a stop light, there was a loud popping sound coming from the engine compartment. The contact stated that while accelerating forward there was steam and smoke coming from under the hood with the engine temperature gauge indicating that the engine was hot before the vehicle lost motive power and stalled. The vehicle was later towed to the residence. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not yet contacted. The failure mileage was 120,000.
Engine, Aug 21, 2024
My 2015 Jeep Grand Cherokee Overland EcoDiesel (VIN# [XXX] ) had a catastrophic engine failure at 96k miles (400 miles from home) on a family trip Friday [XXX] leaving us stranded far from home for the second time in the last year (first time was for a turbo coolant line that failed requiring me to leave my car in California for 3+ weeks while parts were on back order). I still have an active AEM Warranty from the emissions recalls a few years back that's good until 120k miles, however previous inquiries have stated that this warranty doesn't cover the engine failure and was given a repair estimate in excess of $30k+. Premature engine failures have been a very common problem of this series of vehicle, it was involved in the AEM class-action lawsuit, and had numerous recalls that are related to the engine and engine components. Myself and the Lithia Jeep Dealership staff in Grants Pass, OR were all shocked when the warranty claim was denied for this replacement given the number of EcoDiesel failures they had seen. With the systemic premature failures of these engines, the AEM class-action lawsuit updates, extent of recalls that are related to the engine and engine components, I have been disappointed in how Chrysler/Jeep have handled this situation, leaving the burden of their design flaws on their customers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Power train, Other or unspecified, Fuel/propulsion system, Aug 17, 2024
Unknown
Other or unspecified, Aug 14, 2024
Fuel pressure pump system RECALL, the dealership refuses to put the RECALL part on due to my vehicle not running. There has been more problems with my JEEP as well with the amount of recalls and malfunctions I have been in and out of the garage. Currently is being held at Roger Williams Chrysler Dodge Jeep Ram- Weatherford TX. I just want to get my recalls done first to go from there and then will get my Jeep fixed if the recall does not fix the problem. I have had it there since June and they have the part in just are refusing to put it on.
Fuel/propulsion system, Aug 8, 2024
The HPFP (high pressure fuel pump) on this vehicle fails causing a fuel lapse and loss of power. I have taken it to two different dealers and they say the HPFP is on recall but not available. The vehicle was available for inspection but neither dealer performed this. When the HPFP fails the engine light comes on and the electronic throttle control light comes on. This started in September of 2023 and has repeated several times. The recall for the HPFP has been announced for quite awhile but nothing has been done about it.
Power train, Engine, Aug 5, 2024
WHEN STOPPING AND SUDDENLY ACCELRATING JEEP HAS A POWER DELAY AND YOU HAVE TO HIT THE THROTTLE AGRESSIVELY TO GET GOING OR ELSE I RUN THE RISK OF GETTING HIT BY ANOTHER CAR, BUT ONCE YOU HIT THROTTLE THE POWER IS MORE THAN YOU NEED IT OR EXPECTED IT, FORCING ME TO BRAKE OR ELSE I HIT THE PCAR INFRONT OF ME. I AM STILL NOT ABLE TO MAKE THIS WORK. I PURCHASED THE CAR USED, I AM STILL MAKING PAYMENTS AND I BARELY USE IT BECAUSE I FIND IT EXTREMELY DANGEROUS AT TIME. THE POWER DOESNT COME WHEN I NEED IT BUT WHEN I DO ITS TOO MUCH, FEELS LIKE I FLOORED IT AND I HAVE MANAGED NOT TO CRASH BUT ITS SOMETHING SOMEONE SHOULD TAKE A LOOK AT BEFORE ITS TOO LATE.
Seat belts, Aug 5, 2024
SEAT BELT IS NOT RETRACTING. FEELS UNSAFE.
Seats, Aug 2, 2024
Passenger headrest deployed without an accident.
Engine, Aug 1, 2024
The contact's daughter owns a 2015 Jeep Grand Cherokee. The contact stated that there was an abnormal ticking sound coming from the engine. There was no warning light illuminated. The contact notified the dealer and the manufacturer about the failure and was informed that there were no recalls or warranties on the vehicle. The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000.
Seat belts, Jul 29, 2024
Seatbelt does not retract
Engine, Jul 24, 2024
While driving on the freeway, I heard a quiet noise but saw no warning messages on the dash. I decided to pull over and found the vehicle had shifted into neutral and lost power steering. The vehicle was towed to a AAA service center. They discovered that the safety recall W79 / NHTSA 20V-699 Diesel ECR cooler had been replaced but failed again, requiring a complete engine replacement. The recall was repaired in May 2022, and the part failed in July 2024, two months outside the warranty. The dealer where we bought the vehicle and had the recall serviced won't return my calls.
Seats, Jul 19, 2024
I was trying to raise my headrest to install a seatcover and the headrest deployed in my face. The vehicle was parked and not running, I was not injured, only startled. However, had I been driving this message would read differently. After searching Google I found there are known issues for this and it was suggested to report it to NHTSA. I have an appointment Monday at 9am at Toliver in Mineola, TX to have it looked at.