2016 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 310 owner complaints filed for this model year. This is the 21st highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2016 reports, 27 involved a crash and 7 involved a fire. 18 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsNov 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Durango and Jeep Grand Cherokee vehicles manufactured February 10, 2016, to April 28, 2016 and equipped with a 3.6L engine built at the Saltillo engine plant. During the assembly of the engine, the fuel rail crossover tube may have been damaged, which, over time, may result in a fuel leak.
A fuel leak in the presence of an ignition source, can increase the risk of a fire.
Chrysler will notify owners, and dealers will inspect the engine assembly for damage to the fuel rail crossover tube, replacing it as necessary, free of charge. The recall began on December 23, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S85.
Campaign 16V814000 on NHTSA.gov
Power train, automatic transmission, park/neutral start interlock switchApr 27, 2016
Chrysler (FCA US LLC) is recalling certain model year 2016 Jeep Grand Cherokee vehicles manufactured May 15, 2015 to February 19, 2016. The brake transmission shift interlock solenoid may have a loose electrical connection which could result in a loss of solenoid function.
If the solenoid loses function, the transmission may lock in the Park or Neutral position when the vehicle comes to a stop, possibly rendering the vehicle disabled in traffic, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the shifter assembly, free of charge. The recall began on May 27, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S28.
Campaign 16V249000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Representative owner complaints
310 reports, newest first.
Wheels, May 8, 2018
MY NAME IS [XXX] AND I RECENTLY (03/09/2018) PURCHASED A 2016 JEEP GRAND CHEROKEE (VIN# [XXX]). THE FOLLOWING DAY MY TPMS SENSOR LIGHTS CAME. I DIDN'T THINK MUCH OF IT, TRIED PUTTING AIR IN MY TIRES BUT IT DIDN'T WORK. I TOOK MY CAR IN TO SERVICE THE PROBLEM ON 04/30/2018. AFTER I DROPPED OFF MY CAR I WAS TOLD TO WAIT FOR A PHONE CALL. WHEN I GOT THE CALL MY SERVICE ADVISOR [XXX], WHO WAS VERY NICE AND HELPFUL TOLD ME ALL 4 OF MY SENSORS WERE MISSING AND THERE'S A STRONG POSSIBILITY THE PREVIOUS OWNER ALSO SWAPPED OUT THE TIRES AS WELL. I PURCHASED MY JEEP WITH 8,000 MILES, A LEASE RETURN CARRYING A CPO STAMP OF APPROVAL. I WAS TOLD THERE'S NOTHING THAT CAN BE DONE. I'D HAVE TO PAY EVERYTHING OUT OF POCKET. I DIDN'T EVEN GET FLOOR MATS ON THE DAY OF PURCHASE I ACTUALLY RECEIVED THEM A MONTH LATER. HOW DOES THIS HAPPEN? IF MY VEHICLE IS A CPO DOESN'T IS MEAN IT PAST A MULTITUDE OF TESTS? HOW IS SOMETHING SO OBVIOUS MISSED? I'D APPRECIATE SOME HELP IN RECTIFYING THIS PROBLEM, I SPOKE WITH THE SUPERVISOR IN CHARGE OF SERVICE AND HE NEVER GOT BACK TO ME, UNFORTUNATELY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, May 8, 2018
THE TRANSMISSION HESITATES FROM STOP BEFORE CONNECTING. EVERY TIME I SLOW DOWN TO STOP, THE TRANSMISSION SEEMS TO DO A DOUBLE DOWNSHIFT AND IT FEELS LIKE I AM GETTING HIT FROM BEHIND. ALSO, AT TIMES, THERE IS A LOUD CLUNKING SOUND WHEN ON AN INCLINE AND PUTTING VEHICLE INTO REVERSE. IT HAS CONTINUALLY GOTTEN WORSE OVER THE COURSE OF 1 YEAR. I TOOK IT FOR SERVICE AND WAS TOLD THERE WAS NOTHING WRONG, BUT THEY UPDATED THE COMPUTER. NOW, THE PROBLEM IS EVEN WORSE. I AM TAKING IT BACK TODAY TO HAVE IT REEVALUATED.
Power train, Electrical system, Apr 26, 2018
I WAS DRIVING MY VEHICLE AND IT STALLED OUT IN THE MIDDLE OF A ROAD IN TRAFFIC. I STEERED TO THE LEFT TURN LANE BECAUSE THERE WAS NO SHOULDER AVAILABLE. I PUT THE VEHICLE IN PARK. THE IGNITION (PUSH BUTTON) WAS STILL IN THE ?RUN? POSITION. I PUSHED THE BUTTON AND THE IGNITION WOULDN'T TURN OFF. I TRIED PUSHING IT MULTIPLE TIMES AND THE IGNITION STILL WOULDN'T TURN OFF. I ALSO TRIED HOLDING IT DOWN. NOTHING I DID WOULD TURN THE IGNITION OFF. THE DISPLAY SCREEN WAS FLASHING A LOT OF DIFFERENT ERROR MESSAGES INCLUDING ?VEHICLE NOT IN PARK?. I HAD TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP. I HAVE A VIDEO OF THE IGNITION NOT SHUTTING OFF WHEN PUSHING THE BUTTON. *TT *TR CONSUMER STATED WINDSHIELD WAS CHANGED OUT THE SAME DAY THIS ISSUE OCCURRED WITH A JEEP BRAND WINDSHIELD. SINCE THE IGNITION WOULD NOT TURN OFF, THEY LEFT IT OVERNIGHT AND THE BATTERY DIED, CLEARING ALL FAULT CODES. THEREFORE, THEY COULD NOT FIND ANY ISSUE WITH IT IN THE MORNING. CONSUMER HAD MANY ELECTRICAL ISSUES WITH THE JEEP AND CHRYSLER WAS UNABLE TO HELP IN ANY WAY. UPDATED 9/4/18*JB
Engine, Mar 14, 2018
THE AUTOMATIC ENGINE OFF IS A HAZARD, I TRIED TO PULL OUT IN TRAFFIC THE VEHICLE STALLED TO GO, WHEN IT DID FINALLY GO, IT WAS TOO LATE, BUT IT JERKED INTO MOTION AND THEN STALLED AGAIN ONCE I STEPPED ON THE BREAK, THIS PLACED ME IN A VERY BAD SPOT. IT TOOK A FULL RESTART TO GET MY CAR STARTED AGAIN. THIS IS SO DANGERS! I TRIED TO REMEMBER TO TURN IT OFF WHEN I GET IN HOWEVER THIS IS A NEW CAR FOR ME SO I DON'T ALWAYS REMEMBER UNTIL IT GOES INTO IT SLEEP MODE. THIS FEATURE SHOULD BE REPLACED WITH SOMETHING MORE RELIABLE OR PERMANENTLY DISABLED. I PLAN TO HAVE IT LOOK AT WHEN I GO FOR MY OIL CHANGED. THE STALL HAS HAPPEN TWICE NOW.
Engine, Mar 2, 2018
AS I EXITED OFF THE PARKWAY I CAME TO A RED TRAFFIC LIGHT ON THE EXIT RAMP. WHEN THE LIGHT TURNED GREEN, MY CAR WOULD NOT ACCELERATE. THE ENGINE LIGHT CAME ON, AND THEN IT WOULD NOT EVEN LET ME SHIFT GEARS. THE LIGHTS AND WINDOWS WORKED, BUT THE ENGINE AND THE HEAT DID NOT. THIS EXACT SAME THING HAPPENED TO ME THREE MONTHS AGO (SAME SCENARIO, CAR STALLED AFTER THE FIRST TRAFFIC LIGHT COMING OFF THE PARKWAY, ENGINE LIGHT CAME ON, ETC. EVERYTHING EXACTLY THE SAME) , AND AT THAT TIME THE DEALER SAID THAT A COMPUTER ERROR SHOWED THAT IT WAS THE ALTERNATE BATTERY THAT DIED SO THEY REPLACED IT. BUT THIS LAST TIME, THEY TOLD ME THAT THERE WAS NO "COMPUTER ERROR" AND THEY GOT THE CAR TO ACCELERATE SO THERE WAS NOTHING THAT THEY COULD FIX. I BEGGED THEM TO CALL THE MANUFACTURER OR TO IGNORE THE FACT THAT THERE WAS NO COMPUTER ERROR (SUPPOSE THE COMPUTER WAS WRONG?) BUT THEY DENIED ME AND WERE ADAMANT THAT WITHOUT A COMPUTER ERROR CODE THERE WAS NOTHING THEY COULD DO AND THEY WOULD NOT CALL ANYONE. IN BOTH INSTANCES, I WAS ON A MAJOR ROAD WITH A CURVE/OFFRAMP AND IT WAS EXTREMELY DANGEROUS SINCE EVEN WITH MY HAZARDS ON, CARS WERE SEEING ME TOO LATE AND ALMOST HITTING ME.
Engine, Feb 15, 2018
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE "START, STOP, DISABLE" WARNING MESSAGE ILLUMINATED AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO BYERS CHRYSLER JEEP DODGE RAM IN COLUMBUS, OHIO WHERE THE FREQUENCY CONTROL MODULE WAS REPROGRAMMED; HOWEVER, THE FAILURE RECURRED. THE DEALER COULD NOT DUPLICATE THE FAILURE OR DETERMINE THE SOURCE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000. THE VIN WAS NOT AVAILABLE.
Visibility/wiper, Feb 6, 2018
6 FEB 2018 @ 0649: BEFORE SUNRISE, TRAVELING AT APPROX 53MPH, TEMPERATURE APPROX 36 DEGREES, FRONT RETRACTABLE PORTION OF PANORAMIC SUNROOF SHATTERED AND DROPPED GLASS INTO THE PASSENGER COMPARTMENT ONTO THE DRIVERS HEAD AND RIGHT SHOULDER. GLASS WAS ALSO DROPPED INTO THE REAR BENCH SEAT, CHILD SEAT (WAS NOT OCCUPIED), FRONT PASSENGER SEAT (WAS NOT OCCUPIED), AND ARMREST.
Air bags, Structure, Visibility/wiper, Feb 2, 2018
MY 2016 JEEP GRAND CHEROKEE WERE THE AIR BAG NEXT TO DOOR AND FRONT WINDOWS HAS A LARGE BLIND SPOT. THIS IS NOT SAFE FOR MAKING RIGHT TURNS OR PEOPLE WHO CROSS FROM MY RIGHT OR FOR THE MATTER LEFT TURNS CAN CREATE THIS BLINDS TURNS WHERE SECONDS MATTER IN DRIVING. I AM NOT SURE WHAT CAN BE DONE ABOUT IT AT THIS POINT BUT THIS JUST HAVE BEEN NOTICED BEFORE PRODUCTION. I HAVE OWNED 3 JEEPS BUT THE LIABILITY OF THIS MAKE ME WORRY ON MY NEXT PURCHASE.
Service brakes, Hydraulic, Jan 11, 2018, crash
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. AFTER THE BRAKE PEDAL WAS DEPRESSED, THE PLASTIC COVERING THE BRAKE PEDAL DETACHED, WHICH RESULTED IN THE CONTACT DEPRESSING THE ACCELERATOR PEDAL. AS A RESULT, THE VEHICLE CRASHED INTO THE NEIGHBOR'S GARAGE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. MCKINNEY DODGE CHRYSLER JEEP RAM AND MAZDA (4574 CALHOUN MEMORIAL HWY, EASLEY, SC) COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: [XXX]. THE CONTACT WOULD HAVE TO GO THROUGH HIS INSURANCE COMPANY. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine, Jan 7, 2018
VEHICLE SUDENTLY LOSTPOWER WHILE TRAVELING 45 MPH, TAC WENT TO 800 RPM,VEHICLE TRAVELED .5 MILES AT 10 MPH AND WOULD NOT RESPOND TO GAS PEDAL PRESSURE VEHICLE SUDDENTLY RETURNED TO ROAD SPEED. DASH BOARD INFO SAYS VEHICLE WILL NOT OPERATE IN AUTO BECAUSE BATTERY IS CHARGING THIS ACTION MAY BE RELATED TO PROBLEM T75
Electrical system, Engine, Jan 4, 2018
WHILE DRIVING I HEARD A CRUNCHY NOISE, I STOPPED THE VEHICLE AND HAD TROUBLE TO TURN IT BACK ON, AFTER A FEW TRIES THE VEHICLE TURNED ON. I DROVE ABOUT 3 MILES AND CHECK ENGINE POPS OUT, I WAS ON THE WAY TO A DEALER TO FIND OUT WHAT IS GOING ON ... MY VEHICLE LOST POWER, THE ENGINE TURNED OFF AND THE SERVICE ELECTRONIC THROTTLE CONTROL POPS ON AND LOCKED A TRANSMISSION. CALLED JEEP SERVICE WITHOUT DIAGNOSIS THEY TOLD ME BAD FUEL. CALLED ROAD ASSISTANCE TO TOW MY VEHICLE. THE GUY WASN'T ABLE TO CHANGE SHIFT TO NEUTRAL AND MY VEHICLE WAS DRAGGED. THIS WAS HAPPENED ON INTERSTATE 80, DANGEROUS SITUATION. MY VEHICLE IS ONLY 10 MONTHS OLD AND HAS A TWO WARRANTIES AND NOTHING IS COVERED JEEP SERVICE PROVIDE WITH THREE CODES .P016F-00, P0087-00, P11EOC-00, THE THIRD ONE IS NOT WORKING ONE
Steering, Dec 22, 2017
MY 2016 JEEP GRAND CHEROKEE PULLS TO LEFT EXTREMELY HARD ON HIGHWAY SPEEDS TO THE POINT MY VEHICLE WILL TURN ON ITS OWN ON THE HIGHWAY AND I HAVE TO ADJUST THE STEERING WHEEL CONSTANTLY TO THE RIGHT TO AVOID HITTING INTO A WALL OR OTHER OBJECT TURNING MY CAR INTO A DEATH TRAP. IT HAS BEEN INTO JEEP 5 TIMES AND THE PROBLEM HAS STILL NOT BEEN FIXED.
Other or unspecified, Dec 4, 2017
THIS VEHICLE HAS A START/STOP "FEATURE" THAT SHUTS THE ENGINE OFF WHEN STOPPING AT A STOP LIGHT AND RESTARTS WHEN FOOT TAKEN OFF BRAKE. IT HAS A DELAY OF A COUPLE OF SECONDS TO RESTART THE ENGINE, DURING WHICH TIME THE VEHICLE CANNOT BE DRIVEN. THE SYSTEM CAN BE TURNED OFF WITH A SWITCH IN THE VEHICLE, BUT IT HAS TO BE DONE EVERY TIME THE CAR IS STARTED - IF THE DRIVER REMEMBERS. THE SYSTEM IS WORKING CORRECTLY, HOWEVER I HAVE ALMOST BEEN REAR-ENDED SEVERAL TIME BECAUSE THE SYSTEM IS SLOW TO REACT. IT IS A MAJOR ISSUE IF YOU ARE IN AN INTERSECTION ATTEMPTING TO MAKE A LEFT TURN - THE DELAY HAS ALMOST GOTTEN US KILLED TWICE (NO ACTUAL ACCIDENT - YET). I WAS TOLD BY OUR JEEP DEALER, AND HAVE READ ONLINE, THAT THERE IS NO WAY TO PERMANENTLY BYPASS THIS FEATURE FOR THE SAFETY OF THE DRIVER. I BELIEVE THERE SHOULD BE AN OPTION ON THESE VEHICLES TO TURN THIS FEATURE OFF PERMANENTLY SO THAT IT WILL STAY TURNED OFF THE NEXT TIME THE CAR IS STARTED.
Air bags, Service brakes, Nov 12, 2017, crash
WHILE DRIVING 30MPH ALONG WITH MODERATE TRAFFIC IN THE LEFT LANE OF THE MAIN ROAD IN A 25MPH ZONE AT 2:30PM ON A DRY 60 DEGREE DAY, THE LIGHT AT AN INTERSECTION TURNED RED AND TRAFFIC WAS STOPPING. AS MY DAUGHTER PRESSED ON THE BRAKES TO STOP THE CAR, THE CAR WAS NOT STOPPING. SHE SLAMMED ON THE BRAKES 2 TIMES AND BY THE TIME SHE SLAMMED ON THE BRAKES THE THIRD TIME, THE CAR CRASHED INTO THE CAR IN FRONT OF HER. THE CAR SHE CRASHED INTO FULL FORCE AT 30MPH CRASHED INTO THE TRUCK IN FRONT OF HER AND THEN PUSHED INTO THE CENTER TURNING LANE AND MY DAUGHTER'S CAR THEN CRASHED INTO THE NEXT VEHICLE WHICH WAS A BOX TRUCK WITH A METAL BAR ACROSS ITS BACK. NO AIR BAGS DEPLOYED. MY DAUGHTER WAS TRAPPED IN HER CAR BUT EVENTUALLY FOUND A WAY TO GET OUT. THE CAR WAS TOTALED.
Electrical system, Fuel/propulsion system, Oct 29, 2017
VEHICLE ENGINE QUITS SUDDENLY AND WITHOUT WARNING ON HIGHWAY. DRIVER WAS TRAVELING APPROX 65 AT TIME OF INCIDENT. UNABLE TO RESTART.(FIRST INCIDENT- 6.30.17 EST. ODOMETER 24 K MILES . SECOND INCIDENT ON 7.21.17 VEHICLE NO START AFTER DEALER FINISHED WORK. THIRD INCIDENT, 10.24.17 ENGINE AGAIN QUIT WITHOUT WARNING ON CITY ROADWAY-50 MPH SPEEDS.ODOMETER READING AT 27,800 MILES TOWED TO DEALER. 10-29.17 DEALER REPORTED FUEL PUMP HAD FAILED AND SPREAD METAL THROUGHOUT SYSTEM. NEEDS NEW INJECTORS, FUEL PUMP. TO DATE DO NOT HAVE BACK FOR USE. MORE THAN 30 DAYS WITHOUT USE OF VEHICLE IN FIRST YEAR OF OWNERSHIP. VEHICLE PURCHASED NEW FROM JEEP, CHRYSTLER, DODGE DEALER IN CENTRAL CALIFORNIA.
Seat belts, Oct 10, 2017
WHEN MAKING A SUDDEN STOP, THE PASSENGER SIDE SEAT BELT DID NOT LOCK THE PASSENGER INTO PLACE. THE DRIVER'S SIDE DID. THIS WAS TAKEN INTO THE JEEP DEALER, WHERE I WAS TOLD THIS IS CORRECT OPERATION. THE CORRECT PROCEDURE TO MAKE IT LOCK IS TO PULL THE BELT OUT ALL THE WAY, THEN LET IT BACK IN. THIS PROCEDURE DOES WORKONMY VEHICLE. THE OWNER'S MANUAL SEEMS TO SAY THAT THE SEATBELTS ALL WORK AUTOMATICALLY IN CASE OF A SUDDENT STOP. BUT I WAS GIVEN A DOCUMENT BY THE REPAIR SHOP THAT EXPLAINS THE "CORRECT" PROCEDURE. I CAN'T IMAGINE THAT THIS ISCONSIDERED A SAFE SEAT/SHOLDER BELT DESIGN. I ASSUME ALMOST EVERY JEEP OWNER IS USING THE BELTS PER THE MANUAL, AND IS UNSAFE.
Steering, Wheels, Electronic stability control (ESC), Oct 4, 2017
I OWN A 2016 JEEP GRAND CHEROKEE SUMMIT 4X4 SUV WHICH WAS MANUFACTURED AND MARKETED BY FCA UA LLC AS BEING A RECREATIONAL TOWING (I.E. BEHIND MOTORHOME) COMPLIANT VEHICLE. WHEN TOWING OF THE SUBJECT VEHICLE BEHIND MY MOTORHOME AT LOW SPEEDS I HAVE EXPERIENCED PERIODS OF THE VIOLENT LOSS OF CONTROL IN THE FORM OF UNCONTROLLED STEERING OF THE VEHICLE'S FRONT WHEELS WHICH POSE A SIGNIFICANT SAFETY RISK TO BOTH THE VEHICLE, MOTORHOME AND PUBLIC SAFETY. IN SUCH EVENTS, I HAVE BEEN FORCED TO STOP IN TRAFFIC, INSPECT THE VEHICLE AND MOTORHOME, THEN PULL OFF THE ROAD TO A SAFE LOCATION WHERE FURTHER INSPECTION CAN BE UNDERTAKEN. THE CONDITIONS DESCRIBED ABOVE HAVE OCCURRED WHEN THE VEHICLE WAS PROPERLY PREPARED FOR TOWING AND FOLLOWING THE SPECIFIC GUIDELINES SUPPLIED WITH THE VEHICLE IN THE FCA VEHICLE OPERATOR/OWNER'S MANUAL PAGES 593-601. FCA HAS ADVISED THAT IS HAS INSUFFICIENT EVIDENCE IN THE FORM OF CONSUMER COMPLAINTS TO SUPPORT FURTHER INVESTIGATION, ENGINEERING AND ISSUANCES OF A SOLUTION FOR SUCH VEHICLE OWNERS. NUMEROUS OTHER OWNERS WHO OWN AND RECREATIONALLY TOW THE SAME VEHICLE ARE EXPERIENCING THE STATED PROBLEM WHICH IS NOT CURRENTLY BEING INVESTIGATED PROPERLY BY FCA US LLC. EVIDENCE OF SUCH CAN BE FOUND ON-LINE PUBLICATIONS AND PUBLIC-FORUMS SUCH AS THE FAMILY-MOTOR-COACH ASSOCIATION (FMCA) AND IRV2 FORUMS. FCA US LLC HAS PREVIOUSLY ADDRESSED A SIMILAR PROBLEM RELATING TO UNCONTROLLED TOWING WITH THEIR JEEP CHEROKEE MODEL BUT TO DATE, PRESENT NO EVIDENCE TO OWNERS OF THE GRAND CHEROKEE MODEL OF HAVING RESEARCHED AND DEVELOPED A FIX FOR THE UNSAFE CONDITION. AT PRESENT, FCA US LLC IS TELLING GRAND CHEROKEE OWNERS TO TOW THEIR VEHICLES ON TRAILERS (ALL FOUR WHEELS OFF GROUND) DUE TO THE SERIOUS CONDITION OF UNCONTROLLABLE STEERING WHICH IS UNFAIR TO THOSE CONSUMERS WHO PURCHASED SUCH VEHICLES ON THE BASIS OF THEM BEING FLAT TOWABLE COMPLIANT.
Power train, Vehicle speed control, Sep 18, 2017, crash
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE ECO INDICATOR SUDDENLY ILLUMINATED. THE DRIVER STOPPED THE VEHICLE AND DISCOVERED THAT THE TRANSMISSION WAS STUCK IN THE DRIVE POSITION AND COULD NOT BE SWITCHED TO THE PARK POSITION. THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO A BUILDING. THE FRONT END OF THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE, BUT THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A NECK INJURY, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO COLE MOTORS IN BLUE FIELD, WV, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 25,000. UPDATED 11/03/17*LJ *TT CONSUMER STATED CAR RAN AWAY EMERGENCY BRAKE AND FOOT BRAKE WAS ON UPDATED 7/18/18*JB
Electrical system, Sep 14, 2017
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ENTIRE INSTRUMENT PANEL FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO THE GARY MILLER CHRYSLER DODGE JEEP RAM DEALER LOCATED AT 5746 PEACH ST, ERIE, PA 16509; WHERE IT WAS DIAGNOSED THAT THE ENTIRE DASHBOARD AND THE TRANSPONDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED SEVERAL OTHER TIMES AT DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO THE SAME DEALER 5 DIFFERENT TIMES. THE CONTACT STATED THAT THE DEALER WAS NOT CERTAIN OF THE FAILURE. THE CONTACT STATED THAT ON ANOTHER OCCASION IN THE PARKING LOT, THE CONTACT STARTED THE VEHICLE AND NOTICED THAT THE ENTIRE INSTRUMENT PANEL WAS BLANK AND FAILED TO FUNCTION. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 877-426-5337 AND WAS MADE AWARE OF THE FAILURE. A CASE NUMBER: 32190224 WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.
Steering, Electronic stability control (ESC), Aug 24, 2017
DEATH WOBBLE WHEN BEING TOWED THE DEALER IS NO HELP ON THIS PROBLEM BECAUSE THEY DO NOT HAVE A SERVICE BULLETIN ON THE 2016 JEEP GRAND CHEROKEE, BUT THERE ON 2014 AND 2015 CHEROKEE. I NEED TO GET JEEP TO FIX THIS PROBLEM. 2016 IS FIRST YEAR FOR GRAND CHEROKEE TO HAVE ELECTRONIC STEERING WHICH WAS THE CAUSE OF THE SAME THING HAPPENING. 2014 - 2015 JEEP FIXED IT WITH A NEW HARNESS ADAPTER THAT SEND POWER TO THE STEERING WITH THE IGNITION OFF. JEEP SAID WHEN ENOUGH PEOPLE COMPLAIN WE THEN MAY COME UP WITH A SIMILAR FIX". ONLY HAS HAPPENED TO A FEW GRAND CHEROKEES. THIS OF COURSE IS NOT ACCEPTABLE TO ME. THIS IS BAD AND NEED TO BE ADDRESS ASAP. THIS COULD CAUSE A CRASH AND SOMEONE COULD GET KILLED. WHEN THE JEEP IS BEING TOWED AND YOU HIT BUMP WHILE TURNING IT STARTS WOBBLING FROM SIDE TO SIDE SO BAD IT WILL CAUSE YOU TO NOT BE ABLE TO CONTROL THE TOWING VEHICLE. ONCE YOU STOP AND THEN TAKE OF IT STOPS WOBBLING.
Engine, Aug 16, 2017
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (BILL CRAFT CHRYSLER, JEEP, DODGE, RAM, 2639 LAKESIDE DRIVE, LYNCHBURG, 24501), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE DEALER ADDED OIL TO THE VEHICLE AND THE VEHICLE STARTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS PERSISTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,400.
Electrical system, Engine, Aug 15, 2017
VEHICLE HAS BIZARRE SOFTWARE OR ELECTRICAL PROBLEMS WHICH RESULT IN IT STALLING UNPREDICTABLY. THERE IS AN AUDIBLE "POP" SOUND FROM THE SPEAKERS AND THE DISPLAY FLASHES OVER WHITE AND THE VEHICLE STALLS. IT CAN BE RESTARTED BUT THE PROBLEM RECURS. MY JEEP DEALER DID NOT DIAGNOSE THE PROBLEM.
Electrical system, Aug 6, 2017
OUR 2016 JEEP GRAND CHEROKEE IS NOT SAFE. JEEP'S 2016 GRAND CHEROKEE BROCHURE BOOK (PUBLICATION 73-383-2605 151M/11/15) STATES THE FOLLOWING ON PAGE NUMBER 7: "8.4-INCH TOUCHSCREEN. THE UCONNECT 8.4 NAV RADIO KEEPS YOU ENTERTAINED AND ON COURSE. VOICE ACTIVATION LETS YOU SAFELY CONTROL IT ALL WHILE YOUR HANDS STAY ON THE WHEEL - CHANGE RADIO STATIONS, CONTROL CABIN TEMPS AND MUCH MORE." MOSTLY BECAUSE OF THIS SAFETY FEATURE, ON 10-12-2016 MY WIFE AND I PURCHASED OUR 2016 JEEP GRAND CHEROKEE SUMMIT; HOWEVER, THE 8.4 NAV RADIO U CONNECT DOES NOT WORK WITH THE IPHONE AS STATED IN THE AFOREMENTIONED JEEP BROCHURE WHILE YOUR HANDS STAY ON THE STEERING WHEEL. SUPPOSEDLY, WHILE KEEPING YOUR HANDS ON THE STEERING WHEEL, THE DRIVER SHOULD BE ABLE TO USE VOICE RECOGNITION TO COMMAND USE OF THE PHONE, TEXTING, NAVIGATION, ETC. HOWEVER USING VOICE RECOGNITION WHILE IN MOTION OR SITTING STILL, ALMOST ALL VOICE COMMANDS BECOME FAILED ATTEMPTS, WHICH IS DISTRACTING AND IS NOT SAFE WHILE DRIVING. I (JOHN M. KING) REPORTED THIS TO JEEP CORPORATE; AND, THEY MADE AN APPOINTMENT TO HAVE OUR JEEP GRAND CHEROKEE CHECKED AT OURISMAN JEEP, 2406 CRAIN HWY, BOWIE, MD 20716 (301-249-4227), WHICH WAS COMPLETED ON 8-3-2017 (INVOICE # CHCS109503); OURISMAN JEEP DIAGNOSED THE VEHICLE'S SYSTEMS AND CONCLUDED THE FOLLOWING: "U CONNECT NAV WORKING AS DESIGNED." WHILE AT THE DEALERSHIP, I (JOHN M. KING) DEMONSTRATED A 100% FAILURE RATE OF THE 8.4 NAV U CONNECT'S VOICE COMMAND'S TO TWO DIFFERENT DEALERSHIP PERSONNEL (SERVICE ADVISOR & SERVICE TECHNICIAN); AMAZINGLY, THE DEALERSHIP PERSONNEL CONFIRMED TO ME A 100% FAILURE RATE IS THE DEFINITION FOR "FUNCTIONING AS DESIGNED." THE DEALERSHIP PERSONNEL ALSO STATED THEY RECEIVED COMPLAINTS FROM OTHER JEEP GRAND CHEROKEE OWNERS WITH IPHONES. AGAIN, OUR 2016 JEEP GRAND CHEROKEE IS NOT SAFE.
Engine, Forward collision avoidance, Aug 6, 2017, crash
WHEN I BRAKED FOR PEDESTRIANS, THE AUTO STOP FEATURE TURNED OFF ENGINE AS I ENTERED A SLOPED PARKING SPACE. AFTER PEDESTRIANS CLEARED, I DEPRESSED THE ACCELERATOR. WHEN THE ENGINE EVENTUALLY RESTARTED, THE CAR SURGED FORWARD AND HIT A WALL AT THE END OF THE PARKING SPACE---DAMAGING THE BUMPER.
Power train, Jul 31, 2017
WHEN ACCELERATING FROM A STOP AT ABOUT 20MPH ON A CITY STREET AND ONCE ENTERING A FREEWAY ENTRANCE, CAR WOULD STOP ACCELERATING, THE RPM TACHOMETER WOULD SPIKE HIGH BUT CAR DOES NOT MOVE FOR A COUPLE OF SECONDS THEN ABRUPTLY TRANSMISSION ENGAGES THEN VIOLENTLY JUMPS AND ACCELERATES. ALMOST HAD ANOTHER CAR HIT ME FROM BEHIND TWICE. HAD THE CAR ABOUT CLOSE TO A MONTH NOW AND ITS HAS HAPPENED 4 SEPARATE OCCASIONS.