2016 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 310 owner complaints filed for this model year. This is the 21st highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2016 reports, 27 involved a crash and 7 involved a fire. 18 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsNov 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Durango and Jeep Grand Cherokee vehicles manufactured February 10, 2016, to April 28, 2016 and equipped with a 3.6L engine built at the Saltillo engine plant. During the assembly of the engine, the fuel rail crossover tube may have been damaged, which, over time, may result in a fuel leak.
A fuel leak in the presence of an ignition source, can increase the risk of a fire.
Chrysler will notify owners, and dealers will inspect the engine assembly for damage to the fuel rail crossover tube, replacing it as necessary, free of charge. The recall began on December 23, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S85.
Campaign 16V814000 on NHTSA.gov
Power train, automatic transmission, park/neutral start interlock switchApr 27, 2016
Chrysler (FCA US LLC) is recalling certain model year 2016 Jeep Grand Cherokee vehicles manufactured May 15, 2015 to February 19, 2016. The brake transmission shift interlock solenoid may have a loose electrical connection which could result in a loss of solenoid function.
If the solenoid loses function, the transmission may lock in the Park or Neutral position when the vehicle comes to a stop, possibly rendering the vehicle disabled in traffic, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the shifter assembly, free of charge. The recall began on May 27, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S28.
Campaign 16V249000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Representative owner complaints
310 reports, newest first.
Electrical system, Jul 18, 2017, crash
NO WARNING CHIME WHEN TRUNK IS OPEN. HOW CAN THIS BE? TRUNK OPENED AS I WAS BACKING INTO GARAGE!
Power train, Jul 18, 2017
I WAS DRIVING STRAIGHT DOWN THE HIGHWAY DURING RUSH HOUR AT A LOW RATE OF SPEED AND MY VEHICLE SHUT DOWN. TRAFFIC WAS BUMPER TO BUMPER AND I WAS ONLY TRAVELLING AT ABOUT 15 MPH. I HEARD A DING AND A MESSAGE APPEARED ON THE DASH DISPLAY THAT SAID "PLACE IN P THEN SHIFT TO DESIRED GEAR". I ATTEMPTED TO TURN THE WHEEL TO COAST TO THE SHOULDER AND MY STEERING WHEEL LOCKED UP. I WAS ABLE TO GET OVER TO THE SHOULDER AND TURN MY HAZARD LIGHTS ON. I PLACED THE VEHICLE IN PARK, RESTARTED AND LET IDLE FOR A MINUTE. I PROCEEDED TO DRIVE HOME WITHOUT FURTHER INCIDENT.
Electrical system, Fuel/propulsion system, Jun 5, 2017
WHILE IN MOTION, AND WITH TWO SEPARATE GOD SPEEDOMETERS OPERATING, MY JEEP STATES THAT WHEN IN MOTION GOING APPROXIMATELY 50-60 MPH, MY KEEPS SPEEDOMETER PLACES ME AT OVER 100MPH. THIS PROBLEM OCCURRED A FEW DAYS AGO. I HAVE EVEN PASSED SEVERAL CHP OFFICERS ON THE ROAD AND HAVE NOT BEEN STOPPED WHEN MY SPEEDOMETER WAS SHOWING 105MPH. ALSO, WHILE PUMPING GAS, IT WILL NOT PUMP PAST HALFWAY.
Power train, Jun 1, 2017
WHILE DRIVING, MESSAGE CAME UP ON INSTRUMENT CLUSTER TO SHIFT TO P AND THEN SHIFT TO DESIRED GEAR. I ALMOST GOT REAR ENDED BECAUSE THE VEHICLE WOULD NOT ACCELERATE. I HAD TO PUT IT IN PARK, SHIFT, AND THEN WAS ABLE TO GO. INCREDIBLY DANGEROUS!
Electrical system, Fuel/propulsion system, May 8, 2017
ELECTRONIC THROTTLE CONTROL WARNING LIGHT APPEARED ON 2 OCCASIONS, ACCOMPANIED BY SUDDEN LOSS OF POWER. ONE EVENT OCCURED IN HEAVY HIGHWAY TRAFFIC AND NEARLY RESULTED IN A MULTI-VEHICLE ACCIDENT. ESTIMATED SPEED WAS 60 MPH. THE OTHER EVENT OCCURED WHILE ENTERING AN INTERSECTION AFTER SIGNAL LIGHT TURNED GREEN. IN BOTH CASES THE LOSS OF POWER SELF CORRECTED AFTER ABOUT 10 SECONDS. THE VEHICLE HAS APPROXIMATELY 6000 MILES ON IT, AND I AM THE ORIGINAL OWNER. ...UPDATED 09/14/17 *BF *CN
Power train, May 8, 2017
VERY JERKY/LUNGING SHIFTING FROM 1ST TO 2ND GEAR AND DOWNSHIFTING FROM 4TH TO 3RD. THE DEALERSHIP HAS ALREADY DONE THE UPDATE BUT IT DID NOT CORRECT OR HELP THE PROBLEM AT ALL. IT SOMETIMES LUNGES ME FORWARDED AS IF I'VE BEEN REAR ENDED. IT MOSTLY HAPPENS WHEN THE ENGINE AND TRANSMISSION ARE COLD, BUT I'VE NEVER OWNED A VEHICLE THAT HAS SUCH TERRIBLE SHIFTING.
Power train, Engine, Apr 18, 2017
AFTER PUTTING CAR IN DRIVE, IT SUDDENLY ACCELERATED.
Vehicle speed control, Apr 9, 2017
VEHICLE WAS PARK AT DRIVE THRU ATM. VEHICLE WAS PLACED BACK INTO DRIVE AND AS. TAKE BRAKE WAS RELEASED, VEHICLE ACCELERATED WITHOUT GAS PEDAL BEING PRESSED. VEHICLE WENT INTO FORWARD MOTION RAPIDLY AND BRAKE HAD TO BE APPLIED TO STOP VEHICLE. SAME INCIDENT HAPPENED AGAIN A SHORT TIME LATER WHEN PULLING ONTO STREET. PRIOR THE VEHICLE WOULD GO INTO NEUTRAL WITHOUT WARNING. AS VEHICLE WAS ATTEMPTING TO CROSS BUSY HIGHWAY, THE VEHICLE WENT INTO NEUTRAL AT DETRIMENTAL TIME WHILE TRAFFIC WAS ONCOMING. SHIFTING INTO NEUTRAL THEN BACK TO DRIVE HAD NO EFFECT. VEHICLE ENGINE HAD TO BE TURNED OFF THEN BACK ON TO GET VEHICLE TO GO BACK IN DRIVE. THIS OCCURRENCE HAPPENED ON THREE SEPARATE OCCASIONS. DEALER SHIP WAS NOTIFIED AND THEY REPLACE A WIRE HARNESS. DEALERSHIP WAS NOTIFIED REGARDING ACCELERATION ISSUE AND THE VEHICLE WAS TOWED TO THEM. DEALERSHIP MECHANICS ADVISED THEY COULDN'T RECREATE THE PROBLEM AND SAID BRING IT BACK IF IT HAPPENS AGAIN. VERY DANGEROUS. NOT CONFIDENT IN VEHICLE RELIABILITY.
Steering, Apr 4, 2017
WHILE DRIVING ON A CITY STREET AND TURNING LEFT, THE POWER STEERING WENT OUT AND IT BECAME VERY DIFFICULT TO STEER THE VEHICLE. THE VEHICLE WAS TURNED OFF FOR A SHORT TIME; WHEN IT WAS RESTARTED, THE PROBLEM WAS GONE. ABOUT 30 MINUTES LATER THE CAR WAS RESTARTED AND DRIVEN APPROX. 1/4 MILE WHEN THE STEERING WENT OUT AGAIN WHILE MAKING A RIGHT TURN ON A CIT STREET.
Power train, Mar 15, 2017
SHIFTER IS LOCKED IN PARKING UNABLE TO MOVE AND ALSO WILL LOCK IN NEUTRAL HAS HAPPEND SINCE TRUCK WAS RIGHT OUT OF DEALERSHIP AND I CONTINUE TO HAVE THIS PROBLEM , STATIONARY AND IN MOTION IN THE CITY
Electrical system, Mar 15, 2017
THE CAR DISPLAYS A MESSAGE THAT THE KEY FOB IN NOT DETECTED AND WILL NOT START. THERE IS NO WAY TO USE THE MECHANICAL KEY TO START THE CAR. THIS CREATES A DANGEROUS SITUATION AS THEY DRIVER CAN BECOME STRANDED. TWO DIFFERENT DEALERSHIPS STATE THAT THEY CAN NOT REPLICATE THE ISSUE. APPARENTLY, THIS HAS BEEN AN ISSUE FOR SEVERAL YEARS NOW FOR THE JEEP BRAND.
Service brakes, Feb 14, 2017
AT 45 MPH, LEVEL HIGHWAY, NO OTHER TRAFFIC, ACC NOT ACTIVATED, CAR DEPLOYED EMERGENCY STOP, APPLYING HARD BRAKING, UNTIL CAR SLOWED TO APPROX 10 MPH. HAD TRAFFIC BEEN TO REAR, AN ACCIDENT WOULD HAVE HAPPENED. CAR HAD 10340 MILES. ONE PREVIOUS INCIDENT BACKING OUT MY DRIVEWAY WITH NO OBSTRUCTIONS PRESENT. SAME BRAKING SENARIO. MILEAGE WAS ABOUT 3500. PROXIMITY WARNING FEATURE WAS "ON" IN BOTH INCIDENTS. WANTED TO CHECK HERE FOR RECALLS BEFORE CONTACTING JEEP DEALER.
Electrical system, Other or unspecified, Feb 11, 2017
WHILE DRIVING AT NORMAL HIGHWAY AND ROADWAY SPEEDS, WITH THE WINDOWS IN THE UP POSITION, THE AIR VENTS INSIDE MY VEHICLE DO NOT EMIT NATURAL AIR FLOW FROM THE FRONT OF THE VEHICLE. THE INSIDE OF VEH-1 BEGINS TO BECOME STUFFY AND THERE IS NO WAY FOR THE DRIVER OF VEH-1 TO GET AIR UNLESS THE DRIVER TURNS ON CONTROLLED AIR BY FAN. THIS ISSUE HAS BEEN BROUGHT TO JEEP OF BERKELEY AND THE ISSUE HAS NOT BEEN REMEDIED. VEH-1'S VENTILATION SYSTEM IS RESPONSIBLE FOR PUSHING AIR INTO THE CABIN OF THE CAR. THIS IS NOT OCCURRING. I HAVE NOT RECEIVED ANY RESPONSE FROM JEEP IN REGARDS TO THIS ISSUE THAT THEY SEEM TO NOT BE ABLE TO UNDERSTAND. MY FAMILY USES VEH-1 AND IN AN EVENT THAT AN ACCIDENT OCCURS, NATURAL AIR WOULD BE HALTED.
Structure, Feb 9, 2017
THE VEHICLE WAS PARKED INSIDE THE SHOP AND I WAS VACUUMING OUT THE REAR CARGO AREA OF A 2016 JEEP GRAND CHEROKEE (I WAS A DETAILER FOR FOR A LOCAL JEEP DEALERSHIP) WHEN THE STRUTS FOR THE REAR GATE GAVE OUT AND THE DOOR DROPPED AND LANDED ACROSS MY BACK. I HAVE BEEN OUT OF WORK SINCE THE INCIDENT, HAVE RECENTLY HAD BACK SURGERY AND AM CURRENTLY COLLECTING DISABILITY PAY.
Power train, Feb 8, 2017
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, THE VEHICLE ROLLED AWAY. THE CONTACT WAS ABLE TO RE-ENTER THE VEHICLE AND STOP THE VEHICLE SAFELY BEFORE A CRASH OCCURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,847.
Power train, Vehicle speed control, Fuel/propulsion system, Feb 8, 2017, crash
THE CAR OPERATED WELL AT FIRST START. EARLY IN THE DAY, IT DROVE 30+ MILES. AFTER BEING PARKED FOR 6+ HOURS IN A FLAT PUBLIC PARKING LOT, IT WAS TURNED ON AND PUT INTO REVERSE TO BACK OUT OF THE STALL. UPON LIGHTLY RELEASING THE BRAKE, THE CAR ACCELERATED AT A HIGH SPEED (APPROX 20MPH) AND HIT A PARKING PILLAR. A LARGE AMOUNT OF DAMAGE WAS DONE TO THE BACK END, INCLUDING BUMPER, HATCH, SAFETY REINFORCEMENT BAR AND FLOOR BOARD ALL HAD TO BE REPLACED.
Power train, Jan 19, 2017
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING ON A THREE LANE HIGHWAY, THE VEHICLE INDEPENDENTLY SHIFTED FROM DRIVE TO NEUTRAL WITHOUT WARNING. THE CONTACT HAD TO CAUTIOUSLY COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD, APPLIED FORCE TO SHIFT GEARS INTO PARK, AND APPLIED THE EMERGENCY BRAKE. THE VEHICLE WAS TURNED OFF AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Power train, Engine, Fuel/propulsion system, Dec 30, 2016, crash, fire
LESTER GLENN DEALERSHIP, TOMS RIVER, NJ DOES NOT ACKNOWLEDGE THIS RECALL!
Steering, Suspension, Dec 27, 2016
WHILE DRIVING TO NASHVILLE, TN WE WERE DRIVING BETWEEN 65 - 73 MPH WITH SPEED CONTROL AND HIT SLOWER TRAFFIC IT FELT LIKE THE VEHICLE LOST POWER STEERING. THE STEERING WAS HARD TO HANDLE ON THE JEEP. IT WOULD PULL EITHER LEFT OR RIGHT AND WOULDN'T SEEM TO GO STRAIGHT. WE COULD STOP THE VEHICLE AND TURN IT OFF AND THE STEERING WOULD BE FINE AGAIN FOR A WHILE. I TOOK MY JEEP BACK TO THE DEALER ON DECEMBER 2, 2016 AND AS OF TODAY DECEMBER 27, 2016 THEY STILL HAVE IT. I DON'T KNOW IF IT IS THE POWER STEERING OR THE LIFT SUSPENSION BUT IT MOST DEFINITELY IS A SAFETY PROBLEM. THIS HAPPENED ON THE HIGHWAY AND THE SERVICE TECHS HAVE GOT IT TO DUPLICATE THE PROBLEM AT THE DEALERSHIP. *TR
Suspension, Dec 20, 2016
2016 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE FRONT TIRES WOBBLING FROM SIDE TO SIDE WHILE BEING TOWED BY MOTORHOME. *SMD THE CONSUMER STATED HE PURCHASED THE VEHICLE TO TOW BEHIND A 40 FOOT DIESEL MOTORHOME. ON OCTOBER 12, 2016, WHILE TOWING THE JEEP, THE MOTORHOME STARTED SHAKING/BOUNCING AS THOUGH HE HAD A BLOWN OUT TIRE. ANOTHER MOTORIST INFORMED THE CONSUMER, THE WHEELS ON THE JEEP WERE WOBBLING FROM SIDE-TO-SIDE. WHEN HE CAME TO A STOP, THE WOBBLING STOPPED.
Power train, Engine, Dec 13, 2016
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE STALLED. THE TRANSMISSION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.
Service brakes, Nov 22, 2016
BRAKES SQUEAL FIRST THING THEN LATER. LESS THAN 8500 MILES. DEALER SAYS THIS IS NORMAL.
Vehicle speed control, Nov 22, 2016
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED FROM A STOP, THE ENGINE RESTARTED AND HESITATED TO RESPOND. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,002. ...UPDATED 12/28/16 *BF **** UPDATED 01/10/17*LJ UPDATED 01/11/17.*JB THE CONSUMER STATED IT IS UNDETERMINED WHAT CAUSED THE FAILURE TO OCCUR AND WHEN IT WOULD OCCUR. THE DRIVER MUST REMEMBER TO PRESS THE OVERRIDE BUTTON ON THE DASH WHEN THE ENGINE WAS RESTARTED. UPDATED 06/22/2017 *JS CONSUMER STATED THIS VEHICLE IS DESIGNED TO LET THE COMPUTER CONTROL STALL THE ENGINE AT ALL TIMES WHEN THE VEHICLE STOPS FOR ANYTHING AND THEN WHEN PRESSURE IS APPLIED TO THE ACCELERATOR PEDAL, THE ENGINE AUTOMATICALLY RESTARTS AND AS YOU CONTINUE TO PRESS THE ACCELERATOR, THE VEHICLE WILL ACCELERATE IN A NORMAL MANNER AS IF THE ENGINE HAD NOT STOPPED. UPDATED 7/10/18*JB
Power train, Nov 18, 2016
11/10/16 I WAS ON A CITY STREET, DRIVING IN TRAFFIC 10 MPH , STOPPED IN TRAFFIC, WAITING TO GET ON THE HIGHWAY FOR AFTERWORK COMMUTE HOME. TOOK MY FOOT OFF THE BRAKE TO PUT ON GAS PEDAL AS TRAFFIC WAS BEGINNING TO MOVE, CAR WOULD NOT DRIVE, PUT CAR IN NEUTRAL THEN BACK IN DRIVE, CAR WOULD NOT MOVE IN DRIVE,, NO WARNING LIGHTS CAME ON THE DASHBOARD, NO LIGHTS ILUMINATED. THE VEHICLE HAD TO BE PUSHED INTO A WAREHOUSE PARKING LOT , I CALLED THE DEALER , THE VEHICLE WAS TOWED BACK TO THE DEALER ON 11/10/16, BY ROADSIDE ASSISTANCE, I WAS INFORMED BY THE DEALER ON 11/11/16, THE TRANSMISSION WENT. THIS IS A LEASE 2016 GRAND JEEP CHEROKEE THAT I HAD FOR 6 WEEKS, WITH 2000 MILES ON IT. CALL TO JEEP CUSTOMER SERVICE 11/14/16, THIS IS A SERIOUS SAFETY ISSUE, IN 5 MINUTES I WOULD HAVE BEEN MERGING ONTO A MAJOR HIGHWAY, THE TRANSMISSION JUST WENT, NO WARNING . JEEP CUSTOMER SERVICE GAVE ME A CASE #, CALLED JEEP CUSTOMER SERVICE AGAIN, 11/16/16, WAS TOLD I WOULD HEAR BACK IN 2 BUSINESS DAYS, 11/18/16, 2 CALLS AGAIN TO JEEP CUSTOMER SERVICE NO RESPONSE. THE VEHICLE IS STILL AT THE DEALER , I WAS TOLD THE CLUTCH IN THE TRANSMISSION BROKE, AND THE TRANSMISSION IS BEING REPLACED. I WANT THIS VEHICLE REPLACED WITH ANOTHER VEHICLE SAME TYPE, THIS IS A MAJOR SAFETY HAZARD FOR A TRANSMISSION TO JUST LET GO WITHOUT WARNING, IN A 6 WEEK OLD CAR
Vehicle speed control, Nov 14, 2016, crash
TL* THE CONTACT OWNED A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED INSIDE A GARAGE FACING FORWARD. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE CONTACT PUSHED THE START BUTTON AND THE VEHICLE SUDDENLY ACCELERATED AT APPROXIMATELY 30 MPH INTO THE FRONT LAWN. THE VEHICLE STRUCK A TREE STUMP WITH THE FRONT PASSENGER SIDE WHEEL, WENT AIRBORNE APPROXIMATELY SEVEN FEET OFF THE GROUND, AND LANDED ON THE OTHER END OF THE DRIVEWAY. THE VEHICLE KEPT ACCELERATING AND CRASHED INTO A BUILDING ON THE PROPERTY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT MANAGED TO SWITCH THE GEAR INTO PARK AND STOP THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED AND TOWED. THE APPROXIMATE FAILURE MILEAGE WAS 11,600. ..UPDATED 06/08/17 *BF ....UPDATED 06/21/17 *BF UPDATED 7/5/18*JB *TR