2017 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Engine is the leading concern among 364 owner complaints filed for this model year. This is the 20th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2017 reports, 26 involved a crash and 3 involved a fire. 19 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
EquipmentSep 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Grand Cherokee manufactured August 8, 2016 through August 16, 2016. In the affected vehicles, the rear tow hook bracket or tow eye bracket may be loose.
If the tow bracket is loose, the bracket may detach from the vehicle while being it is being driven, possibly becoming a road hazard. If the bracket detaches during a vehicle recovery, there may be a loss of control of the towed vehicle. Either scenario increases the risk of a crash.
Chrysler will notify owners, and dealers will confirm both tow hook bracket bolts are properly tightened, free of charge. The recall began on October 31, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S73.
Campaign 16V686000 on NHTSA.gov
Representative owner complaints
364 reports, newest first.
Power train, Aug 24, 2022, crash
1. The vehicle was in park and it proceeded to move forward by itself. 2. The vehicle could have easily hit myself, my father or my dog. 3. I will report the incident to the dealership today. 4. There was no warning lamp present. The vehicle was on. It was in park. I had exited the vehicle and the door was closed. The vehicle then moved forward by itself and crashed into my parents' car. I had to enter the moving vehicle to address the situation.
Power train, Aug 23, 2022
Driving down the highway and power/acceleration did not work. I had to cross lanes of traffic to pull over the vehicle.
Electrical system, Engine, Aug 21, 2022
There are a ton of posts on Reddit showing a bunch of 3.6l jeep owners all having the same issue with the VVT/VVL Solenoid. It seems to be all the same, the truck starts running very rough and like complete [XXX], CEL starts blinking, and then they check the codes coming up and they all seem to be getting codes p0456, p105d & p0302. The misfire is in cylinder 2 and the VVT Solenoid needs to be replaced at not even 70k miles. The bad solenoid caused the jeep to be undriveable. There are a ton of jeep owners who are all having this same EXACT issue with their jeep and yet this isn’t a recall?? Jeep obviously made a faulty truck. Please explain HOW THERE ISN’T A RECALL TO FIX THE VVT/VVL SOLENOID IN THESE JEEPS?? Some people are spending thousands to get it fixed at a dealer, which is seriously messed up bc it’s one little part and such an easy fix and just getting ripped off. JEEP NEEDS TO FIX THIS OBVIOUS VERY WELL KNOWN ENGINE ISSUE BC THATS ON THEM, THEY SHOULD HAVE TO PAY, NOT THE CONSUMERS who put all their faith into jeep to make a good running truck, only to get [XXX]!!! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Electrical system, Engine, Aug 15, 2022
https://www.nhtsa.gov/vehicle/2017/JEEP/GRAND%252520CHEROKEE/SUV/4WD#complaints360 SAME AS THIS COMPLAINT at start up, dashboard flashes warning for EVERYTHING....SHIFTER, BRAKES, ETC BLINKERS DON'T WORK! When it finally quits, engine light stays on but it will shift. computer isssue
Power train, Electrical system, Forward collision avoidance, Aug 10, 2022
Problem in transfer case, can’t use 4WD, ACC and FCW are not working. My car has only 41000 miles and I am reading about many, many others having the same problem. Jeep should recall this problem!! Thank you
Power train, Aug 7, 2022
I noticed a clanking noise when backing out of my drive. Dealership reported that they have had this issue a couple of times. The nut holding the drive shaft and transmission together backed off and has damaged the drive shaft, yoke, and flange causing the drive shaft to move around this the clanking noise I’ve been hearing. My vehicle has been in the shop for 4 months know because they are unable to find the flange needed to complete the repairs. I have owned this vehicle less than a year and am being told that this has been turned over to Chrysler to handle now since the part is not manufactured anywhere.
Power train, Jun 30, 2022
The transfer case on this Jeep failed at just over 64,000 miles. As the service center tried to repair, they were unable to locate rebuilt/certified transfer cases due to high demand. A new transfer case was purchased. The core charge (fee to return old transfer case) for the service center was $1000 indicating to me that the old, failed transfer case is in high demand for rebuilds due to a common failing part. The failure of this part locks the vehicle in 4WD low. The cost of repair for me was over $2500.
Air bags, Jun 24, 2022, crash
A pickup truck struck driver side of car, while truck was traveling over 50 mph, and side air bags did not deploy
Electrical system, Engine, Jun 23, 2022
Driving down highway at 75 then the warning light for the start/stop function lights up, the jeep then starts cutting out and sounding really rough, speed immediately drops down to the 40"s this is on a major roadway luckily there were no cars behind me because they probably would had ran into me due to speed dropping that quickly thought I had a flat due to the sound pulled over as quickly as I could got out checked everything did not see anything wrong no fluid leaking, no smoke ect..get back in the vehicle go to proceed to get back up on the road and the vehicle is running really rough and jerky will not go above 40 engine light then comes on along with warning bells, pull back over on side of road turn vehicle off let it set for about 5 min. then start back up engine light is off but the start/stop light on dash is still on, then the engine light comes back on right outside of town slowly get into town take immediately to mechanic shop he checks the engine and tells me that cylinder 5 is misfiring changes coil pack and problem still shows up, I get the vehicle towed by to my home town 3 hrs away take to dealership now they tell me that my cylinder 5 has no compression and I need new engine the vehicle only has 81000 miles just purchased last July .
Power train, Electrical system, Vehicle speed control, Jun 16, 2022
My wife and kids almost got killed in this vehicle twice this week due tot The Can Bus electrical communication network stop working. It completely stopped on the highway while driving 70 mph and almost caused a multiple car accident. All the controller icons lighted up on the dash board and the car shifter and transmission stopped working. I towed it to the dealership and paid 700.00 for a new shifter. The next day the vehicle did the same thing. This is a dangerous situation that needs to be recalled ASAP. Someone is going to get killed driving one of these vehicles. I researched this problem and numerous reviews found on the same issue 2014-2022 all electric Can Bus operated drivetrains jeep. Please recall my 2017 Jeep before it kills my family and you will have a astronomical law suit on your hands. Mr. Tyrone Albert.
Power train, Jun 7, 2022
OIL COOLER FAILURE, CAUSING OIL TO GO INTO THE COOLANT SYSTEM AND MIX. COMPLETELY DRAINING ALL OIL FROM MY ENGINE AND LEAKING FROM AND UNKNOW SEAL IN THE COOLANT SYSTEM. AT NO TIME DID MY VEHICLE WARN ME OF THE ISSUE. NO CHECK ENGINE LIGHT, NO OVERHEATING LIGHT AND I DROVE MY VEHICLE FROM HOME TO WORK WHICH IS ABOUT 60 MILES (SALISBURY, MD TO LEWES, DE) . THIS LEFT ME STRANDED AT WORK AND UNKNOW DAMAGE TO MY VEHICLE BECAUSE OF NO "CAUTION" LIGHTS. THE LEAKING OIL COULD HAVE CAUSED AN ENGINE FIRE WITH ALL THE OIL DRAINING OUT AND INTO THE COOLANT SYSTEM AND OVER HEATING MY ENGINE.
Engine, Jun 3, 2022
On April 11, 2022, after driving home from work I noticed oil dripping onto my driveway. I opened the hood of the vehicle and discovered that my cooling system was completely filled with oil and there wasn't any noticeable coolant left in the system. I then checked the oil level via dipstick, and found there to be an extremely low level of oil in the engine. Prior to pulling into the driveway, there were no warning lights, no check engine light, or low oil lights on the dashboard. Nothing to indicate a potentially serious issue. The vehicle was then towed to a Jeep dealership for repair. The dealer indicated, both on the paperwork and over the phone, that the Engine Oil Adapter Housing (Mopar Part 68308741-AF) was leaking internally, causing the oil to be redirected into the cooling system and displacing the coolant (see attached invoice from Jeep). Most of the cooling system had to be replaced due to oil contamination. This part failure could have been catastrophic had I been traveling down the road or the freeway, as a loss of oil in the engine and a cooling system not properly functioning, could have caused the engine to fail while at speed leading to a loss of power steering and braking, and possibly resulting in a crash. Additionally, as previously mentioned, no warning lights or indicators were visible at any time. From talking to the dealership and researching online, this part failure is common on all 3.2L and 3.6L Pentastar V6 engines. The dealership, at the time of my vehicles repair, had three other FCA/Stellantis vehicles in for the exact same issue. This component is made of plastic and is located directly on top of the engine block, and below the intake manifold. This area can get very hot and cause the plastic to become brittle and crack without warning. The original failed component was taken by the dealership, and I do not have it on hand. The vehicle has been serviced by the dealership, and it currently in working order. FCA is aware of the issue.
Other or unspecified, Visibility/wiper, May 24, 2022
The Dashboard of the car is rising and waving due to the heat of the Sun in Louisiana. This is reflecting a shean of direct/indirect sunlight off the wrinkles into the drivers eyes. It super distracting, a safety concern and a fault in the Adhesion used in the manufacturing process! HELP!! It needs to be fixed at the manufacturers level!!
Other or unspecified, Apr 15, 2022
Passenger side headrest deployed while traveling at 30 miles per hour down the road. No collison or incidents occurred at the time the headrest deployed.
Power train, Mar 31, 2022
The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving 20 MPH on a local street, the vehicle shifted abnormally hard and the transmission made a loud banging sound. The contact stated that the check engine warning light was illuminated. The contact pulled over and took the vehicle to an independent mechanic, where it was determined that several transmission clutches needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.
Power train, Electrical system, Mar 30, 2022
I have a 2017 Jeep GC Limited with 55K miles that had the "Service Shifter" warning light come on. Vehicle ran fine no issues. Made appt. with local Jeep Dealership and drove the Jeep in yesterday (03/29/22). Ran just fine, I just wanted the light cause diagnosed and fixed. Dealership ran a diagnostic on it and informed me it needed an updated software flash. Conducted the Flash. NOW... the vehicle is inoperable without a complete Electronic Shift Module (ESM) replacement. They could not even reverse what they did so I could drive home. What they did was IRREVERSIBLE and I would have to leave the car there until they could find a NEW ESM and install it for $900! I had to take a Uber home and have no vehicle. This is not right for a vehicle with only 55K miles that was running just fine into the Jeep dealership. This is a very common problem on JEEP Cherokees. If ESM is known defective part by JEEP and is a Safety risk since many owners have the shifter lock up while driving the vehicle and cannot shift without shutting down the vehicle several times in the middle of traffic. Please help!
Electrical system, Engine, Mar 22, 2022
Warranty ended on 2/7/22. Car has 58,300 miles. Experienced white smoke coming from the engine on 2/21/22. Took to the dealership right away and diagnosed a warped cylinder head, leaking water pump, and bad starter motor. Never saw the temperature high on the car. The white smoke was experienced after sitting overnight. Also Catalytic converter may have issues. Called Jeep customer service and could not extend “good will” coverage to pay for the repairs.
Electrical system, Exterior lighting, Engine, Feb 22, 2022
Started my 2017 Jeep Grand Cherokee after a heavy snow fall the next day drove about 10 minutes and horn started going off lights exterior and interior started flashing, faults came across the screen to service every imaginable function from transmission to power steering and everything in between and truck just completely failed on the road. Waited roughly 30 minutes truck fired back up drove about 200 feet to a gas station while waiting for a tow truck. Brought to the dealership and they flashed 9 different modules. All seemed fine until another month. Remote started Jeep went to get in dash cluster screen black. Turned off and back on cluster came back but was delayed along with heck engine light. Drove back to dealership and was told they wouldn’t be able to look at it for 3 weeks. About a week after the cluster incident I go to leave my house, make it about 30 feet out of my driveway and truck stalls again exactly like how it did the first time. At a different mechanic now for it to get diagnosed. With the history of poorly made tipms in Chrysler products this seems to be a reoccurring theme.
Power train, Electrical system, Feb 13, 2022
The vehicle had a complete shutdown while being driven. While driving on the highway, several dashboard warning lights began to appear. Within seconds afterwards, the headlights went out, along with the dashboard lights and radio. The vehicle became difficult to steer and then the vehicle lost all power, and could not be restarted. The vehicle was picked up from the dealership the day prior to this occurrence, and the PCM had just been replaced. The vehicle had been towed to the dealership just short of two weeks earlier, after it wouldn't start, having replaced the battery, and experiencing the passenger front window to randomly go down. This incident fortunately did not result in any crash or injury, however, it is only a matter of time if it isn't correctly diagnosed and fixed, as this problem results in an extremely hazardous condition.
Exterior lighting, Jan 27, 2022
Driver side headlamp assembly highbeam function inoperative, lens shutter does not activate. Vehicle operator is unable to safely see road, hazards and surrounding area in front of the vehicle when function is commanded to on. This puts other the vehicle operator, other vehicle operators and bystanders in the area at high risk of death or severe injury. The condition has been replicated by 3 certified technicians No other symptoms
Electrical system, Exterior lighting, Engine, Jan 7, 2022
Beginning two months ago my passenger side front window began rolling down on its own and the dash board lights would continually flash on and off. When at a stop sign or red light the vehicle idles down as low as 9. The battery was checked by the dealership and I was told it did not require replacement. The tachometer drops to zero while the vehicle is in motion and on two of those occasions the vehicle just shut off. When these incidences occur, which has been regularly for the past two weeks, upon exiting the vehicle I receive several palpable electric shocks. The car is now parked because I am afraid the car will set afire. I have been told by several dealerships that they can't get me in for a week or more to check the issue. I am very concerned for my safety due to this electrical issue, especially receiving the shocks.
Other or unspecified, Dec 17, 2021
Battery vent tube disconnected from the battery causing toxic gas to leak into the passenger compartment. Driver had been experiencing worsening feeling of suffocation for several months prior to discovery of the issue, which was found when replacing the original battery. Vent tube was reconnected and symptoms resolved completely within 72 hours. Approximately 6 weeks later, driver began experiencing the same symptoms, checked the battery vent tube and found that it was once again disconnected. Retaining feature does not appear sufficiently to retain the vent tube throughout vehicle life. Vehicle has less than 40,000 miles.
Power train, Electrical system, Vehicle speed control, Nov 14, 2021
I was driving on highway and the stop safely your car about to turn off popped up then my lights started flashing and the whole car shut down. I couldn't steer or brake so I had to shift into neutral and hope for the best. It scared me to death. My children were in the car. I just replaced the alternator, both batteries and had the vehicle reprogrammed and 2 days later that happened.
Power train, Oct 20, 2021
We were driving up I95 and our Jeep made a weird noise. We thought we had hit something, but we had not. When we tried to put the car into gear it would not and we could not drive it. Jeep does not have a recall of this vehicle, but doing a simple search online I have found multiple sites that note 2017 Jeeps having the same issues with transmission. This is a costly repair that should be covered by the company because it is a well known issue. Here are some of the articles I found with their web addresses: Jeep RecallIn the middle of 2020, Jeep was forced to recall almost 100,000 Jeep Cherokees due to transmission problems. Fiat Chrysler promised to install and update the new software into the specific model so that the malfunctions will not occur again – and if they do, the driver will immediately be alerted to the ongoing problem.The affected Cherokee cars had a transmission concern that could potentially lead to a loss of power while driving, causing an increased risk of a crash and safety issues. The company issued a statement at the time of the recall, addressing the potential transmission slipping, loss of propulsion, and lack of transmission engagement.The Jeep Cherokees in the recall were produced between the 2014 and 2017 model years, with the affected models having an extremely high Jeep transmission repair cost and safety concerns. The models are almost exclusively all-wheel-drive options between 2014-2-17, with a two-speed Power Transfer Unit. https://www.cashcarsbuyer.com/jeep-transmission-repair-cost/ While the 2015 transmission receives a lot of notice, there are other vehicles in the Jeep Grand Cherokee lineup that have also had problems reported by consumers. One key complaint is repeated in the 2016 and 2017 model years.In these vehicles, the driver notes the vehicle lurches forward when the gas pedal is depressed, specifically when making a turn. This can increase the risk of an accident.Others report that while they are driving the vehicle
Electrical system, Service brakes, Engine, Oct 12, 2021
Hello, I was driving my 2018 jeep grand Cherokee about 2 months ago when out of no where the car turned off as I came to a hill , the radio volume increased all the way and I couldn't control it , the main break locked, the wheel locked and my shifter lock, I started to roll back down the hill and I had to use my e-break. the car acted like it was turned off but it just died , the radio never turned back down until the tow company did something. i took it to jeep and they were super unhelpful , they said it was a starter , so i paid 2000 to replace the starter to no avail. Now the AC/Heat goes on by itself or just doesn't work, the radio will go all the way up and i cant control it. however jeep in Englewood Colorado said there is nothing wrong with the car.. I think there is a safety issue with the start stop /eco mode. I think once the car turns off to save gas its not turning back on and there is no safe system. i have contracted jeep multiple times to no avail, the car has died on the highway 3 times now once while i was traveling 65 mph . I have paid for 6000 worth of fixes and its still happening.