2018 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 854 owner complaints filed for this model year. This is the 12th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2018 reports, 42 involved a crash and 10 involved a fire. 33 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleNov 7, 2024
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
A vehicle that can be started and shifted out of Park without applying the brake pedal can result in a vehicle rollaway. Disabled ABS and ESC systems can reduce vehicle handling and control in certain driving situations. Brake lights that incorrectly illuminate can fail to properly indicate the driver's intention to following traffic. Any of these scenarios can increase the risk of a crash.
Dealers will replace the integrated pressure transducer and update the ABS module software, as necessary free of charge. Owner notification letters were mailed December 16, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 94B. This recall replaces previous recall number 22V-426. Vehicles previously remedied under 22V-426 will need to have the new remedy completed.
Campaign 24V838000 on NHTSA.gov
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
A vehicle that starts and shifts out of Park without applying the brake pedal can result in vehicle rollaway, increasing the risk of a crash without prior warning and/or injury to others outside of the vehicle.
This recall is replaced by NHTSA recall number 24V838. Vehicles already repaired under this recall will need to have the new remedy completed. The remedy includes updated HCU/ABS module software that prevents the HCU/ABS module from falsely reading pressure in the primary circuit. FCA has decided to do a two-Phase Campaign remedy schedule. Phase 1 began November 17, 2022. Phase 2 begin date has not been determined yet. Interim owner notification letters explaining the safety risk were mailed July 28, 2020. Owner notification letters were mailed on November 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z48.
Campaign 22V426000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Equipment, accessory, floor matOct 29, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Street and Racing Technology (SRT) and Trackhawk vehicles. The driver's floor mat may have insufficient clearance between the mat and the accelerator pedal, possibly preventing the pedal from returning to the idle position.
If the floor mat prevents the accelerator pedal from returning to idle, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will replace any of the affected floor mats, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UB3.
Campaign 18V759000 on NHTSA.gov
Equipment, accessory, floor matOct 29, 2018
Chrysler (FCA US LLC) is recalling certain Mopar Floor Mats, part numbers 6ML07TRMAA and 6GA92TRMAA, sold as accessory equipment for 2018 Jeep Grand Cherokee Street and Racing Technology ("SRT") and Trackhawk vehicles. These floor mats may have insufficient clearance between the mat and the accelerator pedal, possibly inhibiting the pedal from returning to an idle position.
If the floor mat prevents the accelerator pedal from returning to idle, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will replace any of the affected floor mats, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UB5.
Campaign 18E097000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Power train, automatic transmissionMay 1, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
If the incorrect park lock rod is installed, the transmission may not shift into 'PARK' and keep the vehicle from moving, increasing the risk of unintended vehicle movement and the risk of a crash.
Chrysler will notify owners, and dealers will install the correct park lock rod, free of charge. The recall began June 28, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U43.
Campaign 18V280000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 11, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Trackhawk vehicles equipped with a 6.2L Supercharged Engine. The fuel line may separate.
If the fuel line separates, the engine may stall, increasing the risk of a crash. In addition, a fuel line separation increases the risk of an engine compartment fire and injury.
Chrysler will notify owners, and dealers will inspect and, as necessary, replace the fuel line, free of charge. The recall began February 23, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U02.
Campaign 18V048000 on NHTSA.gov
Representative owner complaints
854 reports, newest first.
Air bags, May 26, 2021
On May 24,2021 while in vehicle the headrest deployed for no reason at all striking me in the back of the head, had i been actively moving this i feel could have been dangerous. fortunately i was at a stop. I have since then contacted my local dealership and will be taking vehicle in for repair. My concern now is could this happen again? I had no clue this was affecting other vehicles as well until it happened to me, i went online to research headrest deployment and found this is a huge problem! I'm not comfortable with fact that when my wife is driving this vehicle that the possibility of headrest deployment exist!
Power train, Electrical system, Engine, May 24, 2021
Just purchased 2018 Jeep Grand Cherokee from bulk dealer. The engine consistently stalls while in drive (at red lights, stop signs, intersections) causing safety issues and near MVAs. During stall, the AC continues to blow but air is not cold. The VIN# shows no unrepaired recalls, but the vehicle is behaving exactly as described in recall U87. It still has some time on warranty but I'm not sure how to proceed here. This is certainly unsafe.
Engine, May 17, 2021
On 5/14/21 Stop/Start switch - Engine stalling while driving while on turnpike 65 mph. Situation could have turned to an accident easily. Afterwards engine started with warning light to service S/S-switch. No previous issues with the car (26,000 miles). After stop at the rest area, engine started normally and no warning light. Currently waiting for a service appointment to dealership
Power train, May 7, 2021
I TOOK MY VEHICLE TO EARNHARDT JEEP IN GILBERT ARIZONA FOR THE W79 EGR COOLER RECALL AND ONLY THE EGR VALVE WAS REPLACED AND NOT THE EGR COOLER. THE RECALL STATED THAT THE EGR COOLER COULD CRACK FROM THERMAL FATIGUE AND A NEW EGR COOLER WITH THICKER WALLS WOULD BE INSTALLED. THIS ISSUE IF THE EGR COOLER CRACKS CAN CAUSE COOLENT TO GO INTO THE AIR ENGINE INTAKE AND CAUSE A FIRE. THE VALVE DOES NOT HAVE COOLENT GOING THROUGH IT SO I DO NOT KNOW HOW THIS CAN BE A COMPLETE FIX. THE VEHICLE HAD THE VALVE REPLACED 4-7-2021 AND I RETURNED THE VEHICLE 5-5-2021 WITHE THE MILL LIGHT ON WITH THE SAME CODE. CAR STILL IN THE SHOP. FCA SAYS THE CURRENT REMEDY IS VALVE REPLACEMENT AND NOT THE EGR COOLER. THIS DOES NOT SEEM LOGICAL AND I NEED NHTSA HELP TO RESOLVE THIS ISSUE SO MY WIFES VEHICLE IS NOT A FUTURE FIRE HAZZARD.
Suspension, Apr 28, 2021
I WAS THE FIRST OWNER TO MY JEEP GRAND CHEROKEE PURCHASED IN 2018. WITHIN A FEW MONTHS I STARTED GETTING A WARNING MESSAGE TO SERVICE THE SUSPENSION SYSTEM RIGHT AWAY. THE CAR WOULD THEN GET STUCK IN FOUR WHEEL DRIVE OR OTHER MODE AND WOULD NOT RISE OR LOWER STATING I NEEDED TO SLOW DOWN (I WAS ALREADY DRIVING BELOW THE SPEED LIMIT) WHILE ON THE HIGHWAY IN ORDER TO MAINTAIN PROPER HEIGHT. I TOOK IT TO THE DEALER SEVERAL TIMES IN THE USA AND WHEN I MOVED TO GERMANY WITH THE ARMY. NOW I AM BACK IN THE USA AND MY CAR IS ONCE AGAIN AT THE DEALERS WITH THE SAME ISSUE. AFTER LOOKING ONLINE IT APPEARS OTHER JEEP OWNERS HAVE HAD THE SAME ISSUES. IS IT POSSIBLE TO LOOK INTO A RECALL FOR THIS MODEL AS THIS APPEARS TO BE A WIDESPREAD ISSUE. THIS HAS BEEN AN ONGOING ISSUE SINCE 2018
Electrical system, Apr 21, 2021
UCONNECT HAS BRICKED MY RADIO, REAR CAMERA, HEATING/COOLING SYSTEM, NAVIGATION, AND ALMOST ALL OF THE CONTROLS.
Electrical system, Other or unspecified, Apr 20, 2021
WHILE DRIVING MY ENTIRE RADIO SCREEN FREEZES, CAN'T CONTROL TEMPERATURE OR RADIO. THIS HAPPENS SPORADICALLY WHILE I AM DRIVING SOMETIMES EVERY 2 MINUTES. IT IS VERY DISTRACTING AND I AM AFRAID IT IS GOING TO CAUSE A ELECTRICAL FIRE. THIS CAN HAPPEN IMMEDIATELY AFTER THE CAR STOPS AND THE BACKUP CAMERA FREEZES OR IT CAN HAPPEN WHILE THE CAR IS IN MOTION DRIVING. I HAVE NOT CONTACTED THE DEALERSHIP YET BECAUSE 2 OTHER VEHICLES I HAVE ARE GETTING RECALLS REPAIRED. THIS SCREEN CONTROLS EVERYTHING IN THE VEHICLE AND SHOULD BE REPAIRED OR REPLACED IF IT HAS ISSUES. I PLAN TO CALL THE DEALERSHIP IN THE NEXT TWO WEEKS.
Other or unspecified, Apr 19, 2021
AFTER RECENT UPDATE TO THE COMPUTER SYSTEM FOR THE VEHICLE, THE NAVIGATION SYSTEM NO LONGER WORKS AND HAS ME DRIVING IN FIELDS IN AN AREA THAT IS NOT EVEN CLOSE TO WHERE I AM AND IT STAYS IN THAT VICINITY. THIS OCCURRED AFTER THE UPDATE. OCCURRENCE WAS APPROX. 02/20/2021 AFTER THE LAST UPDATE. I'VE HAD THE DEALERSHIP CHECK THE ISSUE, AND THEY ADVISED THAT IT WAS A KNOWN ISSUE, AND I WOULD NEED TO BUY A NEW RADIO. THEY HAD A BIG STACK OF RADIO ORDERS SITTING THERE - ALL DUE TO THE SAME ISSUE. THE RADIOS SHOULD BE RECALLED AS THIS IS A WIDE SPREAD ISSUE. YOUR UPDATE CAUSED THE NAVIGATION SYSTEM TO BREAK DOWN. I SHOULD NOT HAVE TO PAY FOR THE NEW RADIO. PLEASE CONTACT ME TO DISCUSS.
Electrical system, Apr 9, 2021
MY DAUGHTER HAS BEEN DRIVING DOWN THE ROAD AND THE RADIO STATION BEGINS CHANGING SPORADICALLY AND THE TELEPHONE STARTS CALLING MULTIPLE PEOPLE IN A ROW CAUSING HER TO HAVE TO PULL OVER AND SHUT EVERYTHING OFF, INCLUDE THE JEEP TO GET IT TO STOP. DAYTONA DODGE SERVICE PERSON TOLD HER THE STEREO WAS "DELAMINATED" AND TOLD MY DAUGHTER THIS WAS A COMMON PROBLEM FROM WHAT I UNDERSTAND. NO HELP FOR DAYTONA DODGE AND CAN'T GET ANYONE FROM CHRYSLER TO RETURN NUMEROUS PHONE CALLS FROM MY DAUGHTER, WIFE AND I. THE SAFETY ISSUE I HAVE HERE IS THAT THIS SPORADIC ACTION OF THE RADIO HAPPENS WHILE DRIVING, CAUSING MULTIPLE POTENTIALLY HAZARDOUS CONDITIONS, ESPECIALLY AT INTERSTATE SPEEDS IN TRAFFIC. MY CASE NUMBER WITH CHRYSLER IS [XXX] AND THE PHONE NUMBER IS [XXX]. THE NUMBER TO DAYTONA DODGE IS 386-274-0571 AND THE PERSON OF CONTACT THERE IS [XXX]. ON TOP OF THIS THEY TELL ME THAT I MUST PAY A $155 DIAGNOSTIC FEE TO TELL ME THE RADIO IS NOT WORKING PROPERLY. NOT TO MENTION THE COST OF THE RADIO, INSTALLATION AND ASSOCIATED SHOP COSTS. THE FOCUS HERE IS THE SAFETY ISSUE. AS A RETIRED DEPUTY SHERIFF, I HAVE SEEN ENOUGH INJURIES AND FATALITIES AND THIS RADIO ISSUE COULD BE A CONTRIBUTING FACTOR TO MORE NEEDLESS ACCIDENTS. I UNDERSTAND THIS VEHICLE IS OUT OF WARRANTY BECAUSE OF MILEAGE BUT I DON'T BELIEVE A RADIO HAS AN ODOMETER AND I HAVE NEVER SEEN A RADIO OF ANY SORT DO WHAT MY DAUGHTER AS TOLD ME THIS ONE DOES. THANK YOU FOR YOUR TIME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical system, Engine, Apr 8, 2021
WHILE DRIVING ABOUT 10 MPH IN MY NEIGHBORHOOD, THE ENGINE ABRUPTLY CUT OFF. THE "D" ON MY DASH BEGAN TO FLASH. STEERING WAS DIFFICULT AND BRAKING WAS DIFFICULT. THE CAR JUST COASTED. I WAS ABLE TO PULL THE CAR OVER TO THE SIDE OF THE ROAD AND PUT IT IN PARK. THEN I WAS ABLE TO RESTART THE CAR. IF I HAD BEEN ON A HIGHWAY OR A BUSY STREET, THIS WOULD EASILY HAVE BEEN AN ACCIDENT. MY 8 YEAR OLD SON WAS IN THE CAR. NOW I'M SCARED TO DRIVE THE CAR. I HAVE CALLED THE DEALER TO HAVE THEM TAKE A LOOK AT THE VEHICLE. SEEMS THIS IS NOT JUST AN ISSUE FOR ME. A LOT OF OTHER 2018 JEEPS HAVE HAD THIS ISSUE. A CAR THAT RANDOMLY SHUTS OFF WHILE IT'S BEING DRIVEN IS A HORRIFIC ACCIDENT WAITING TO HAPPEN. HOPEFULLY SOMETHING CAN BE DONE AT THE DEALERSHIP. ANOTHER ISSUE WITH THE CAR THAT MAY BE RELATED OR SEPARATE. THE RADIO IN MY CENTER CONSOL TURNS ON WHEN I START THE CAR. THEN IT FREEZES AND SHUTS OFF. THEN IT TURNS ITSELF BACK ON AND FREEZES AND SHUTS OFF AGAIN. IT GOES THROUGH THIS PROCESS SEVERAL TIME BEFORE IT WILL TURN ON, STAY ON, AND FUNCTION PROPERLY. I AM TOLD THAT IT COULD BE THAT THE CAR NEEDS AN UPDATE. I AM ALSO TOLD BY THE DEALER THAT THE UPDATE COULD RESULT IN THE CAR NEEDING AN ENTIRELY NEW RADIO.
Other or unspecified, Apr 5, 2021
I PURCHASED A 2018 JEEP GRAND CHEROKEE GRAND LIMITED ON 02/24/21 & THE NAVIGATION SYSTEM DISPLAYED I WAS IN THE WRONG CITY. I CALLED UCONNECT & JEEP NUMEROUS TIMES & WAS ADVISED TO RECALIBRATE THE NAVIGATION & GIVEN INSTRUCTIONS. THIS DID NOT WORK & WAS ADVISED ON JEEP HAD MY INFORMATION IN THE SYSTEM THAT I WAS THE NEW OWNER THEY WOULD LOOK INTO HELPING ME PAY FOR THE PROBLEM & TAKE IT TO JEEP. I TOOK IT TO A JEEP DEALERSHIP AFTER TAKING IT TO THE ORIGINAL DEALERSHIP I PURCHASED THE VEHICLE FROM & THEY UNABLE TO FIX THE ISSUE & WAS ADVISED BY JEEP THE RADIO HAD INTERNAL FAILURE & THE UNIT NEEDS TO BE REPLACED. CONTACTED JEEP & UCONNECT WHO HAVE NOW RENIGED ON THERE WORD & ARE ADVISING ME I NOW HAVE TO PAY FOR REPAIRS. THIS IS A KNOWN ISSUE WITH THIS PARTICULAR VEHICLE AFTER DOING ONLINE RESEARCH & I WOULD LIKE SOME ASSISTANCE WITH GETTING JEEP TO PAY FOR THE REPAIRS TO MY VEHICLE.
Power train, Forward collision avoidance, Apr 5, 2021, crash
AFTER STARTING MY CAR I WENT IN MY HOUSE TO GET SOMETHING. MY CAR SLIPPED INTO REVERSE AND ROLLED DOWN MY LAWN ACROSS A BUSY STREET AND HIT A TREE. THE EMERGENCY BRAKING SYSTEM DID NOT ENGAGE. I WAS ABLE TO DRIVE THE CAR BACK TO WHERE IT WAS PARKED. I THEN TESTED TO SEE IF I COULD HAVE ACCIDENTALLY PUT THE CAR IN REVERSE WHEN I GOT OUT IT. IT BEGAN TO ROLL IN REVERSE AND I WASN'T TOUCHING THE GAS. I COULD NOT HAVE GOTTEN OF THE CAR IF WERE IN REVERSE BECAUSE IT WOULD HAVE BEEN ROLLING. APPARENTLY WHEN THE CAR IS IN A PARKED POSITION IT CAN SLIP INTO REVERSE.
Engine and engine cooling, Mar 29, 2021
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT FIELDS CHRYSLER JEEP DODGE RAM GLENVIEW (2800 PATRIOT BLVD, GLENVIEW, IL 60026, (847) 446-5100) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL SHOWED NO OPEN RECALL.
Power train, Electrical system, Vehicle speed control, Mar 16, 2021
AFTER WIDE OPEN THROTTLE ACCELERATION, VEHICLE CONTINUES TO ACCELERATE EVEN AFTER LETTING OFF OF THROTTLE. HAD TO IMMEDIATELY DEPRESS BRAKE TO ITS MAXIMUM CAPACITY TO SLOW/STALL THE UNINTENDED RAPID ACCELERATION. IT HAS DUPLICATED THIS BEHAVIOR TWICE IN THE LAST 100 MILES. THE JEEP ALSO INDICATES AN ERROR MESSAGE REGARDING ELECTRONIC THROTTLE CONTROL ERROR. ONCE AGAIN UNCONTROLLED RAPID ACCELERATION AFTER WOT!
Electrical system, Other or unspecified, Mar 14, 2021
INFOTAINMENT SYSTEM KEEPS REBOOTING, GOES INTO BOOT MODE EVEN WHILE DRIVING. CAUSED TOTAL DISTRACTION TO THE DRIVER WHILE DRIVING WITH SUDDEN FULL BLAST OF AIR CONDITION OR VOLUME GOING UP AND DOWN WITHOUT CONTROL. THIS IS A FULL SAFETY ISSUE AS AT ONE POINT MY DAUGHTER WAS DRIVING AND THE SPEEDOMETER WENT TOTALLY BLANK AT NIGHT. ALL PROBLEMS GRADUALLY STARTED IN OCTOBER 2020. IN THE LATEST SAFETY RELATED ISSUE THE JEEP WAS NO LONGER DRIVABLE AS THE INFOTAINMENT SYSTEM WAS DRAINING THE BATTERY. THE JEEP HAD TO BE JUMPED STARTED MULTIPLE TIMES DURING THE DAY AND GOT STRANDED ON THE SIDE OF THE ROAD.
Other or unspecified, Mar 13, 2021
AIR CONDITIONER EVAPORATOR LEAKING INSIDE VEHICLE CAUSING FREON TO GET IN THE CAR AND GET IN OUR LUNGS. ALSO THIS CAUSES IT TO GET INTO THE ENVIRONMENT
Other or unspecified, Mar 10, 2021
UCONNECT 4C 8.4" DISPLAY W/NAV SIRIUS SATELLITE RADIO: FAVORITES ARE SAVED, BUT WHEN NOTIFICATION THAT A FAVORITE IS PLAYING, THE SCREEN IS EMPTY. BEEN HAPPENING AT LEAST 6 MONTHS. REACHED OUT TO UCONNECT, AND THEY SAID THEY WERE AWARE OF THE PROBLEM, AND SUGGESTED UPGRADING SOFTWARE THROUGH LOCAL JEEP DEALERSHIP. TECH FROM DEALERSHIP ADVISED THAT THEY COULD UPDATE MY SOFTWARE, BUT, IT COULD RENDER THE UNIT UNUSABLE....ALONG WITH MY HVAC CONTROLS. A RECENT SOFTWARE UPDATE WAS AVAILABLE OVER-THE-AIR, BUT IT DID NOT REMEDY THE ISSUE. THIS ISSUE HAPPENS DAILY, WHETHER DRIVING OR STATIONARY. NOT ONLY AFFECTING MY 2018 GRAND CHEROKEE, BUT MY WIFE'S 2019 DODGE DURANGO WITH THE SAME RADIO.
Other or unspecified, Engine, Mar 8, 2021
ISSUE WITH AUTOMATIC START/STOP LIGHT TURNING ON, WHICH THEN LEADS TO ENGINE LIGHT BEING ON. HAPPENS WHEN DRIVING, AND WHEN THE LIGHT TURNS ON AND ALARM SOUNDS IT CAUSES VEHICLE TO SHIFT WHICH JERKS THE VEHICLE. IT HAS BEEN AN ONGOING ISSUE AND HAS BEEN BROUGHT TO THE DEALER 4 DIFFERENT TIMES, SEVERAL PARTS FIXED, AND I AM STILL HAVING THE ISSUE
Fuel/propulsion system, Mar 8, 2021
WHEN FILLING VEHICLE, PUMP WILL GO FOR A COUPLE SECONDS AND STOP, AND THEN YOU HAVE TO HOLD THE LEVER, AND IT STILL STOPS. I HAVE BEEN TO SEVERAL DIFFERENT GAS STATIONS, AND HAVE FILLED MY JEEP UP AT DIFFERENT LEVELS OF FUELING WITH THE SAME ISSUE. THE PUMP STOPS, YOU HOLD THE LEVEL, IT STOPS, AND YOU HAVE TO HOLD THE LEVER AND GO BACK AND FOURTH AFTER PUMP STOPS. THIS HAS BEEN AN ISSUE SINCE THE DAY I BOUGHT IT.
Seats, Mar 8, 2021
DRIVER SEAT IS UNABLE TO MOVE FORWARD OR BACK IN MOTION OR STATIONARY.
Other or unspecified, Mar 5, 2021
AFTER RECENT UPDATE TO THE COMPUTER SYSTEM FOR THE VEHICLE, THE NAVIGATION SYSTEM NO LONGER WORKS AND HAS ME DRIVING IN FIELDS IN AN AREA THAT IS NOT EVEN CLOSE TO WHERE I AM AND IT STAYS IN THAT VICINITY. ALSO THE RADIO SETTINGS NO LONGER HOLD WITH THE RECENT UPDATES. THIS ALL OCCURRED AFTER THE UPDATE. I'VE TRIED PROGRAMING IN CITY STREETS, MOVING IN NEIGHBORHOOD STREETS AND HIGHWAYS, PARKED. FEARFUL MORE THINGS ELECTRICAL COULD GO WRONG. OCCURRENCE WAS APPROX. 02/19/2021 AFTER THE LAST UPDATE.
Other or unspecified, Mar 2, 2021
THE TOP TRIM JEEP GRAND CHEROKEE 2018 LEATHER DASH IS WRINKLED IS ALSO HAS OVER FOUR AIR BUBBLES. VEHICLE HAS NOT BEEN EXPOSED TO SEVERE WEATHER CONDITIONS NOR HAS BEEN INTO ANY KIND OF ACCIDENT.
Fuel/propulsion system, Mar 1, 2021
WHEN FILLING THE GAS TANK, THE GAS PUMP CLICKS OFF CONSTANTLY. IT HAPPENS AT MULTIPLE GAS STATIONS AND WITH DIFFERENT STYLE PUMP HANDLES. I HAVE TO REMOVE THE GAS PUMP FROM THE TANK AND ROTATE IT IN ORDER TO PUT GAS IN MY VEHICLE. I'VE TAKEN IT TO THE DEALERSHIP TWICE FOR THIS ISSUE SINCE I BOUGHT THE JEEP NEW IN 2018. IT HAS BEEN HAPPENING CONSISTENTLY AND I'VE READ ABOUT OTHERS HAVING THE SAME ISSUE WITH THE CAPLESS GAS SYSTEM IN THIS PARTICULAR MODEL AND YEAR. THE DEALERSHIP DOES NOT KNOW HOW TO SOLVE THE ISSUE, I FEAR THAT I WILL BE IN A POSITION THAT I CAN NOT PUT GAS IN MY VEHICLE DUE TO THIS ISSUE.
Engine and engine cooling, Feb 25, 2021
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 20V699000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS INFORMED BY FIRKINS CHRYSLER DODGE JEEP RAM (2700 1ST ST, BRADENTON, FL 34208) THAT PARTS WERE NOT YET AVAILABLE AND ONLY 1 UNIT PER MONTH OF PARTS WOULD BE SHIPPED AND AVAILABILITY TO PLACE AN ORDER FOR PARTS WOULD BE APPROXIMATELY 7 MONTHS. THE MANUFACTURER WAS CONTACTED AND CONFIRMED PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
Other or unspecified, Feb 24, 2021
A SCREEN APPEARED ASKING IF I WANT TO ADJUST THE CLOCK AND IT BEEPS CONSTANTLY AND WON'T GO AWAY. I TOOK IT TO THE DEALERSHIP AND THEY TOLD ME MY RADIO IS DEFECT AND THIS IS A COMMON PROBLEM ON THE YEAR AND MODEL