2018 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 854 owner complaints filed for this model year. This is the 12th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2018 reports, 42 involved a crash and 10 involved a fire. 33 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleNov 7, 2024
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
A vehicle that can be started and shifted out of Park without applying the brake pedal can result in a vehicle rollaway. Disabled ABS and ESC systems can reduce vehicle handling and control in certain driving situations. Brake lights that incorrectly illuminate can fail to properly indicate the driver's intention to following traffic. Any of these scenarios can increase the risk of a crash.
Dealers will replace the integrated pressure transducer and update the ABS module software, as necessary free of charge. Owner notification letters were mailed December 16, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 94B. This recall replaces previous recall number 22V-426. Vehicles previously remedied under 22V-426 will need to have the new remedy completed.
Campaign 24V838000 on NHTSA.gov
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
A vehicle that starts and shifts out of Park without applying the brake pedal can result in vehicle rollaway, increasing the risk of a crash without prior warning and/or injury to others outside of the vehicle.
This recall is replaced by NHTSA recall number 24V838. Vehicles already repaired under this recall will need to have the new remedy completed. The remedy includes updated HCU/ABS module software that prevents the HCU/ABS module from falsely reading pressure in the primary circuit. FCA has decided to do a two-Phase Campaign remedy schedule. Phase 1 began November 17, 2022. Phase 2 begin date has not been determined yet. Interim owner notification letters explaining the safety risk were mailed July 28, 2020. Owner notification letters were mailed on November 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z48.
Campaign 22V426000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Equipment, accessory, floor matOct 29, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Street and Racing Technology (SRT) and Trackhawk vehicles. The driver's floor mat may have insufficient clearance between the mat and the accelerator pedal, possibly preventing the pedal from returning to the idle position.
If the floor mat prevents the accelerator pedal from returning to idle, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will replace any of the affected floor mats, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UB3.
Campaign 18V759000 on NHTSA.gov
Equipment, accessory, floor matOct 29, 2018
Chrysler (FCA US LLC) is recalling certain Mopar Floor Mats, part numbers 6ML07TRMAA and 6GA92TRMAA, sold as accessory equipment for 2018 Jeep Grand Cherokee Street and Racing Technology ("SRT") and Trackhawk vehicles. These floor mats may have insufficient clearance between the mat and the accelerator pedal, possibly inhibiting the pedal from returning to an idle position.
If the floor mat prevents the accelerator pedal from returning to idle, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will replace any of the affected floor mats, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UB5.
Campaign 18E097000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Power train, automatic transmissionMay 1, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
If the incorrect park lock rod is installed, the transmission may not shift into 'PARK' and keep the vehicle from moving, increasing the risk of unintended vehicle movement and the risk of a crash.
Chrysler will notify owners, and dealers will install the correct park lock rod, free of charge. The recall began June 28, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U43.
Campaign 18V280000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 11, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Trackhawk vehicles equipped with a 6.2L Supercharged Engine. The fuel line may separate.
If the fuel line separates, the engine may stall, increasing the risk of a crash. In addition, a fuel line separation increases the risk of an engine compartment fire and injury.
Chrysler will notify owners, and dealers will inspect and, as necessary, replace the fuel line, free of charge. The recall began February 23, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U02.
Campaign 18V048000 on NHTSA.gov
Representative owner complaints
854 reports, newest first.
Engine and engine cooling, Engine, Feb 23, 2021
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED. THE VEHICLE RESTARTED AND WAS TAKEN TO FIELDS CHRYSLER JEEP DODGE RAM GLENVIEW (2800 PATRIOT BLVD, GLENVIEW, IL 60026) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE EGR COOLER HAD BEEN REPLACED TWICE. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING) A YEAR AFTER EXPERIENCING THE ENGINE FAILURE. THE DEALER WAS CONTACTED AND INFORMED THE CONTACT THAT THE PART WAS NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT HE WAS WORRIED THAT THE FAILURE WOULD RECUR. THE FAILURE MILEAGE WAS 10,000. PARTS DISTRIBUTION DISCONNECT.
Suspension, Structure, Other or unspecified, Feb 23, 2021
STARTED MAKING A CRACKING LOSE METAL NOISE WHEN HITTING A SMALL BUMP OR TURNING THE WHEEL ALL THE WAY TO EITHER SIDE...WHILE DRIVING ON THE FREEWAY 405 SOUTH COMING FROM THE 10 DOWNTOWN..I WAS GOING ABOUT 40 MPH AS RUSH HOUR STARTED..ON A SMALL RAMP TURNING THE STEERING WHEEL STARTED SHAKING AND WITHIN A SEC THE FRONT DRIVER WHEEL ROLLED OUT , TRUCK LANDED HARD ON THE HIGHWAY WHILE STILL MOVING BREAKS GOT STUCK, SHIFT IT TO NATURAL, PUSH BOTTOM TO KILL THE ENGINE. AND EMERGENCY BREAK WAS APPLIED TO STOP THE TRUCK.. FENDER AND BALL JOINTS AND OTORS WERE DAMAGE AS WELL AS THE SHOCKS I BELIEVE...
Engine, Feb 10, 2021
61,000 BROKEN WATER PUMP AND BLOWN HEAD GASKET
Visibility/wiper, Feb 7, 2021
ABOUT 47 DEGREES FAHRENHEIT OUTSIDE DROVE FOR ABOUT 30 MINUTES WITH INTERIOR TEMP SET TO 72 DEGREES DOWN A HIGHWAY. WINDOWS STARTED FOGGING UP SO TURNED ON THE DEFROST. HEARD A CRACK AND WINDOW CRACKED DOWN MIDDLE OF WINDSHIELD ABOUT 10' SPREAD TO ABOVE THE MIRROR AND TURNED TOWARD DRIVER SIDE WINDOW. LATER SKIPPED ABOUT 2 INCHES AND STARTED AGAIN. BY 2 HOURS LATER CRACK SPREAD TO TOP OF WINDSHIELD AND ALMOST TO END OF DRIVER'S SIDE.
Electrical system, Feb 3, 2021, crash
PUT MY TRUCK IN PARK OPEN MY DOOR WALK IN FRONT OF MY TRUCK TO OPEN MY GATE. TURN AROUND ONLY TO SEE MY TRUCK LEAPING TOWARDS ME. LUCKILY FOR ME THE TRUCK RAN INTO THE GATE BEFORE I SLIDE THE GATE.. THERE IS CLEARLY A BIG PROBLEM AND CHRYSLER DON'T WANT TO ASSUME RESPONSIBILITY.
Steering, Other or unspecified, Feb 2, 2021
THE SHIFTER WOULD NOT MOVE AT ALL. IT THEN STATED TO "SERVICE THE SHIFTER" WITHIN MINUTES THE CHECK ENGINE LIGHT CAME ON. I JUST BOUGHT THE CAR FROM CARMAX AND WITHIN 12 HOURS THAT CAME ON AFTER THEY DID A FULL BUMPER TO BUMPER INSPECTION.
Service brakes, Forward collision avoidance, Feb 2, 2021
WHILE USING THE ACC FUNCTION AND SETTING FORWARD DISTANCE AT ANY LENGTH THE PROBLEM IS THAT WHEN THE CAR IN FRONT OF YOU SLOWS, STOPS,,OR TURNS MY VEHICLE WILL BRAKE ON ITS OWN. HOWEVER, WHILE BRAKING DURING THE MENTIONED OPERATION THE BIG PROBLEM IS THAT THE BRAKE LIGHTS DO NOT ILLUMINATE. I HAVE HAD SEVERAL CLOSE CALLS WITH SOMEONE NEARLY RUNNING INTO THE BACK OF MY VEHICLE DURING THE USE OF THE ADAPTIVE CRUISE CONTROL (ACC). THIS CAN BE EXTREMELY DANGEROUS IF YOU ARE NOW FULLY AWARE OF THIS PROBLEM. THIS SHOULD HAVE BEEN ADDRESSED DURING THE ACC HAZARDOUS EXAMINATION PHASE. A VERY SIMPLE FIX WOULD BE TO INSTALL AN I/P SWITCH IN THE BRAKE LINE AT THE MASTER CYLINDER SO THAT THE PRESSURE FROM THE ACC APPLYING THE BRAKES SENDS THE PNEUMATIC SIGNAL TO AN ELECTRICAL SIGNAL THAT LIGHTS UP THE BRAKE LIGHTS. THIS PROBLEM SHOULD ABSOLUTELY HAVE BEEN CAUGHT AND ADDRESSED DURING THE DESIGN PHASE. I FOUND OUT WHEN I ASKED A SERVICE MANAGER ABOUT IT AND HE SAID THE LIGHTS DO NOT COME ON. HE ALSO SAID THEY KNOW ABOUT IT.
Electrical system, Other or unspecified, Jan 25, 2021
THE BLOWER MOTOR HAS BEEN REPLACED TWICE WITHIN A 4 MONTH PERIOD. 1ST TIME, HOT AIR WAS BLOWING WHEN A/C ON. 2ND TIME, THERE WAS A LOUD NOISE WHEN A/C ON. ALSO, THE START/ STOP FEATURE NOT WORKING AS OF 1 MONTH AGO. TOOK IT TO DEALERSHIP LAST WEEK TO GET IT FIXED AND THEY SAID IT WAS FIXED, BUT STILL NOT WORKING. 1/25/2021
Seat belts, Structure, Jan 22, 2021
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 3 MPH, SHE HEARD AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE SAW WATER ENTERING FROM THE FRONT PASSENGER SIDE SEAT BELT. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BERTERA DODGE CHRYSLER JEEP RAM OF WESTFIELD (167 SPRINGFIELD RD, WESTFIELD, MA 01085, (413)485-7773) HOWEVER, THE REPAIR WAS STILL PENDING. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.
Electrical system, Jan 16, 2021
THE VEHICLE SPONTANEOUSLY ERUPTED IN FLAMES BY ITSELF WHILE IT WAS PARKED WITH THE ENGINE TURNED OFF.......SEE ATTACHMENTS
Power train, Forward collision avoidance, Jan 12, 2021
2018 JEEP GRAND CHEROKEE. FIRST DAY OF OWNERSHIP, SERVICE 4WD LIGHT APPEARS. CYCLE IGNITION OFF AND BACK ON, LIGHT DISAPPEARS. ENGAGED 4 LOW TO ENSURE SYSTEM IS WORKING. WHEN VEHICLE SHIFTED TO 4 LOW, SERVICE 4WD LIGHT APPEARS AGAIN. ALSO SERVICE STABILITRAC, FORWARD COLLISION NOT AVAILABLE. CAR IS STUCK IN 4 LOW AND WILL NOT GO TO AWD MODE. CAR IS BASICALLY STUCK AND WILL NOT DRIVE OUTSIDE OF 4 LOW. CANNOT SHIFT OUT OF 4LOW OR PUT TRANSFER CASE IN NEUTRAL.
Visibility, Dec 17, 2020
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 65 MPH, THE SUN ROOF GLASS FRACTURED WITHOUT IMPACT. THE SUN ROOF INTERIOR COVER PREVENTED THE FRACTURED GLASS FROM FALLING INTO THE INTERIOR OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,820.
Vehicle speed control, Nov 11, 2020, crash
DRIVING ON THE STREET -JEFFERSON BLVD. ON MY WAY HOME AND MY EXCELARATOR PEDAL WAS STUCK AND COULD NOT STOP THE CAR AND HIT LARGE ESCALADE IN FRONT OF ME, THANK GOD FOR THAT. HIS CAR WAS BARELY SCRATHED AND MINE ENDED UP $6,500 IN REPAIRS LESS $1,000 DEDUCTIBLE. IT WAS QUITE FRIGHTENING. I WAS NOT HURT.*DT*JB
Electrical system, Other or unspecified, Nov 1, 2020
FOR THE PAST 2 WEEKS MY RADIO CHANGES STATIONS BACK AND FORTH, THE AIR CONDITIONER GOES HIGH TO LOW REAL FAST BUT TODAY REALLY SCARED ME I PUT ON MY BLINKER TO TURN LEFT AND IT STARTED SWITCHING RIGHT TO LEFT AND THE CAR BEHIND ME WAS FIXING TO GO AROUND ME ON THE RIGHT SIDE AND WHEN IT SWITCHED TO THE RIGHT IT SCARED HIM AND HE SLAMMED ON HIS BREAKS AND THE CAR BEHIND HIM ALMOST HIT HIM. ALSO, SOMETIMES WHEN I PUT IT IN REVERSE IT KINDA JUMPS INTO REVERSE. THE BACK ARCH HASN'T BEEN WANTING TO CLOSE EITHER WHEN I PUSH THE BUTTON ALL OF THE THUGS HAPPEN WHILE JUST STARTING IT TO GOING ANYWHERE
Suspension, Wheels, Oct 30, 2020
I WAS DRIVING BETWEEN 50 - 55 MPH AND WITHOUT WARNING THERE WAS A REALLY HARD HIT AND LOUD NOISE THAT I THOUGHT MAY HAVE BEEN A BLOW OUT. IT WAS DAYLIGHT AND NO DEBRIS IN THE ROAD THAT I HIT TO CAUSE ANY DAMAGE. I HAD NEW TIRES THAT WAS APPROXIMATELY 5 MONTHS OLD AND 44,000 MILES ON MY VEHICLE. MY INSURANCE SENT OUT PEOPLE TO LOOK INTO THE SITUATION AND IT SEEMS THE RIGHT LOWER CONTROL ARM AND BALL JOINT SNAPPED WHICH IN TURN CAUSE THE WHOLE INSIDE OF MY TIRE TO BE SLASHED.
Electrical system, Other or unspecified, Oct 28, 2020
I HAVE A 2018 GRAND JEEP AND SINCE I TOOK DELIVERY IN 2018 HE UCONNECT FEATURE HAS NEVER WORKED RIGHT, AND NOW IS BEYOND USELESS/DANGEROUS. I HAVE BEEN GIVEN THE RUN AROUNDS BY THE DEALERSHIP, AND DOESN'T WANT TO COVER 2018 VEHICLE IN 2020 WITH VERY LITTLE USE THIS WHOLE YEAR. THE WHOLE SYSTEM IS NOT SAFE WITH RANDOM CHANGES WITH RADIO VOLUME, TEMP CHANGES, NAV CHANGING INSTRUCTIONS IN ROUTE, ETC. IT'S BEYOND FRUSTRATING AND I CAN'T SEEM TO GET A STRAIGHT OR HELP. ONLINE THIS HAS BEEN AN ISSUE FOR YEAR BEFORE MY MODEL WAS SOLD, AND NEVER ADDRESSES. THIS IS FRAUD AND STRAIGHT NEGELENCE, AND I WISH I COULD GIVE THIS VEHICLE BACK. WORSE PURCHASE EVER!!
Vehicle speed control, Oct 27, 2020, crash
I WAS SITTING OUTSIDE OF MY GARAGE DOOR WAITING FOR IT TO FULLY OPEN, I HAD MY FOOT ON THE BRAKE AND THE RPMS OF MY CAR MAXED OUT AND MY CAR WENT FORWARD THROUGH MY GARAGE AND INTO MY LIVING ROOM. I NEVER ONCE TOUCHED THE ACCELERATOR AND TRIED BRAKING WITH BOTH FEET AND MY CAR WOULD NOT STOP. THERE ARE BURN OUT MARKS LEFT THROUGHOUT MY GARAGE WHERE YOU CAN SEE I WAS HOLDING THE BRAKE. MY CAR WAS COMPLETELY TOTALED, MY SEATBELT ALSO DID NOT LOCK UP DURING THE INCIDENT.
Seats, Oct 26, 2020
WHILE SITTING IN MY JEEP (PARKED) I REACHED INTO THE BACK SEAT FROM THE DRIVER SEAT. THE DRIVER SIDE HEADREST POPPED RANDOMLY. I LOOKED UP HOW TO RESET IT AND IT APPEARS THIS HAS BEEN AN ISSUE SINCE 2014 DUE TO THE PLASTIC RETENTION CLIPS BREAKING AT RANDOM. SEEING AS HOW IT IS A SAFETY MEASURE TO REDUCE INJURY WHEN REAR ENDED I FEEL AS IF THIS IS SOMETHING JEEP SHOULD RECALL SINCE THIS HAS BEEN A REOCCURRING PROBLEM FOR ALMOST 5 YEARS.
Other or unspecified, Oct 22, 2020
WHILE DRIVING ON A DIRT ROAD THE PASSENGER HEADREST DEPLOYED AND HIT MY WIFE'S HEAD. SHE STILL HAVE A STIFF NECK SINCE. IT LOOKS LIKE A LATCH IS BROKEN IN THE HEADREST AS WE ARE NOT ABLE TO PUT IT BACK INTO PLACE. IT IS VERY UNCOMFORTABLE AND DANGEROUS TO SIT ON THE PASSENGER SEAT NOW.
Electrical system, Seats, Oct 19, 2020
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE U-CONNECT SYSTEM FAILED AS THE RADIO AND BLUETOOTH RANDOMLY DISENGAGE WITH A LOUD NOISE. THE CONTACT ALSO STATED THAT THE FRONT PASSENGER'S AND DRIVER'S SIDE SEAT WARMER WOULD INADVERTENTLY ENGAGE. THE VEHICLE WAS TAKEN BLUEBONNET JEEP (283 IH 35 EAST, NEW BRAUNFELS, TX 78130) WHERE THE FAILURE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE U-CONNECT SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE WARRANTY BEING EXPIRED. THE MANUFACTURER WAS NOTIFIED OF FAILURE AND CONFIRMED THAT THE WARRANTY WAS EXPIRED AND THAT ANY REPAIRS WOULD BE AT THE OWNERS EXPENSE. THE APPROXIMATE FAILURE MILEAGE WAS 38,750.
Electrical system, Structure, Sep 18, 2020
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DASHBOARD PANEL DEVELOPED A BUBBLE. THE BUBBLE STARTED AT THE TOP OF THE DASHBOARD AND TRAVELED TO THE MIDDLE OF THE DASHBOARD. THE BUBBLE CAUSED CERTAIN FEATURES TO SWITCH ON AND OFF INDEPENDENTLY LIKE THE RADIO, THE AIR CONDITION, THE NAVIGATION SYSTEM, AND THE DEFROSTER. THE CONTACT WAS UNABLE TO SEE OUT OF THE WINDSHIELD WHILE DRIVING AND PULLED OVER BECAUSE THE DEFROSTER WAS INOPERABLE. THE CONTACT TOOK THE VEHICLE TO LOVE CHRYSLER DODGE JEEP LLC (1259 E MAIN ST., ALICE, TX 78332, (361) 356-7928) AND WAS INFORMED BY THE DEALER THAT THE WARRANTY HAD EXPIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.
Electrical system, Sep 17, 2020
BACK UP CAMERA STOPPED WORKING. DOES NOT COME WHEN TRANSMISSION IS IN REVERSE AND WILL NOT WORK FROM APPS ON SCREEN. THE RADIO DOESN'T SHUT OFF EITHER.
Other or unspecified, Sep 4, 2020
PURCHASED MY GRAND CHEROKEE A COUPLE OF WEEKS AGO. ITS BLACK ON BLACK ON BLACK. THE DAY I DROVE IT WAS A CLOUDY MORNING. BY THE TIME ALL WAS SIGNED THE SUN WAS OUT. AS I DROVE OFF THE LOT I NOTICED THE LEATHER WAS BUBBLED AND PEELING UP. I CONTACTED THE DEALER. I CAN'T SEEM TO GET HELP BUT ONLINE SHOWS THIS IS A HUGE ISSUE WITH THE OVERLAND.
Suspension, Aug 31, 2020
SERVICE AIR SUSPENSION SYSTEM IMMEDIATELY WARNING POPS UP AFTER BRAKING ON A DECLINE... VEHICLE MAKE A LOUD COMPRESSOR TYPE NOISE. SEEMS TO BE COMING FROM FRONT RIGHT WHEEL/ENGINE AREA.
Other or unspecified, Aug 26, 2020
TOUCHSCREENS ARE DE-LAMINATING, CAUSING ISSUES WITH RADIO CONTROL, BACKUP CAMERA AND BACKUP CAMERA SENSOR SYSTEM. IT'S A SAFETY ISSUE FOR PEDESTRIANS AND OTHER VEHICLES AS MUCH AS IT IS A DISTRACTION FOR DRIVERS - RADIO STATIONS AND SETTINGS CHANGING WHILE DRIVING, ETC. THERE IS A GROWING NUMBER OF VEHICLES MANUFACTURED IN 2018 THAT HAVE THE UCONNECT 8.4 SCREEN ENCOUNTERING THIS PROBLEM, INCLUDING OTHER LINES SUCH AS THE DODGE RAM.