2018 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 854 owner complaints filed for this model year. This is the 12th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2018 reports, 42 involved a crash and 10 involved a fire. 33 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleNov 7, 2024
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
A vehicle that can be started and shifted out of Park without applying the brake pedal can result in a vehicle rollaway. Disabled ABS and ESC systems can reduce vehicle handling and control in certain driving situations. Brake lights that incorrectly illuminate can fail to properly indicate the driver's intention to following traffic. Any of these scenarios can increase the risk of a crash.
Dealers will replace the integrated pressure transducer and update the ABS module software, as necessary free of charge. Owner notification letters were mailed December 16, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 94B. This recall replaces previous recall number 22V-426. Vehicles previously remedied under 22V-426 will need to have the new remedy completed.
Campaign 24V838000 on NHTSA.gov
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
A vehicle that starts and shifts out of Park without applying the brake pedal can result in vehicle rollaway, increasing the risk of a crash without prior warning and/or injury to others outside of the vehicle.
This recall is replaced by NHTSA recall number 24V838. Vehicles already repaired under this recall will need to have the new remedy completed. The remedy includes updated HCU/ABS module software that prevents the HCU/ABS module from falsely reading pressure in the primary circuit. FCA has decided to do a two-Phase Campaign remedy schedule. Phase 1 began November 17, 2022. Phase 2 begin date has not been determined yet. Interim owner notification letters explaining the safety risk were mailed July 28, 2020. Owner notification letters were mailed on November 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z48.
Campaign 22V426000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Equipment, accessory, floor matOct 29, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Street and Racing Technology (SRT) and Trackhawk vehicles. The driver's floor mat may have insufficient clearance between the mat and the accelerator pedal, possibly preventing the pedal from returning to the idle position.
If the floor mat prevents the accelerator pedal from returning to idle, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will replace any of the affected floor mats, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UB3.
Campaign 18V759000 on NHTSA.gov
Equipment, accessory, floor matOct 29, 2018
Chrysler (FCA US LLC) is recalling certain Mopar Floor Mats, part numbers 6ML07TRMAA and 6GA92TRMAA, sold as accessory equipment for 2018 Jeep Grand Cherokee Street and Racing Technology ("SRT") and Trackhawk vehicles. These floor mats may have insufficient clearance between the mat and the accelerator pedal, possibly inhibiting the pedal from returning to an idle position.
If the floor mat prevents the accelerator pedal from returning to idle, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will replace any of the affected floor mats, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UB5.
Campaign 18E097000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Power train, automatic transmissionMay 1, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
If the incorrect park lock rod is installed, the transmission may not shift into 'PARK' and keep the vehicle from moving, increasing the risk of unintended vehicle movement and the risk of a crash.
Chrysler will notify owners, and dealers will install the correct park lock rod, free of charge. The recall began June 28, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U43.
Campaign 18V280000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 11, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Trackhawk vehicles equipped with a 6.2L Supercharged Engine. The fuel line may separate.
If the fuel line separates, the engine may stall, increasing the risk of a crash. In addition, a fuel line separation increases the risk of an engine compartment fire and injury.
Chrysler will notify owners, and dealers will inspect and, as necessary, replace the fuel line, free of charge. The recall began February 23, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U02.
Campaign 18V048000 on NHTSA.gov
Representative owner complaints
854 reports, newest first.
Electrical system, Other or unspecified, Aug 15, 2020
WHILE IN MOTION THE DISPLAY WILL FREEZE, AND REMAIN ON AND FROZEN EVEN WHEN VEHICLE IS PUT IN REVERSE, AND AFTER THE VEHICLE IS TURNED OFF, AND TURNED ON AGAIN. THE LAST SCREEN IT WAS ON REMAINS. THIS HAS HAPPENED ON MULTIPLE OCCASIONS LAST TIME WAS NOVEMBER OF 2019, IT RECENTLY HAPPENED IN AUGUST 2020.
Engine, Aug 14, 2020
VEHICLE LOSING COOLANT DUE TO FAULTY WATER PUMP. UNDER NORMAL DRIVING CONDITIONS, THE WATER PUMP DOES NOT HOLD UP TO NORMAL VIBRATION AND USE. I HAVE TAKEN IT TO A REPAIR SHOP AND THEY NOTIFIED ME THAT THE WATER PUMP WAS BACK ORDERED AND WE WERE NUMBER 300 IN LINE FOR A REPLACEMENT. IT IS HARD TO BELIEVE THAT 300 PEOPLE ARE WAITING FOR THE SAME WATER PUMP IF THERE IS NOT AN ISSUE. THAT IS NOT INCLUDING THE NUMBER OF STOCK THAT JEEP HAS ALREADY SOLD TO BE IN BACK ORDER.
Air bags, Vehicle speed control, Aug 12, 2020, crash
TL* THE CONTACT OWNED A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SUDDEN AND UNINTENDED ACCELERATION. WHILE SHIFTING INTO PARK, THE VEHICLE ACCELERATED AND CRASHED INTO A POLE AND THE POLE ENDED UP UNDERNEATH THE VEHICLE. THE CONTACT STATED THAT SHE SHIFTED INTO REVERSE TO VIEW THE DAMAGE. THE CONTACT SHIFTED INTO PARK A SECOND TIME, THE VEHICLE ACCELERATED AND CRASHED INTO A BUILDING. THE CONTACT STATED THAT WITH THE IMPACT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER YET. THE INSURANCE DEEMED THE VEHICLE AS TOTALED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,554. Consumer stated manufacturer has been notified. An independent investigator was hired, and report made.
Air bags, Electronic stability control (ESC), Service brakes, Jul 31, 2020
I HAVE PROBLEM AND I NEED TO KNOW ABOUT THIS VEHICLE
Air bags, Jul 29, 2020, crash
A PERSON HIT MY FRONT LEFT PANEL NEAR MY DRIVER DOOR AND I WAS THROWN AROUND LIKE A RAG DOLL EVEN THOUGH I HAD MY SEAT BELT ON. THIS IS EXTREMELY JUST AWFUL SINCE WE BOUGHT THIS BECAUSE THE NUMBER OF AIRBAGS. THIS DRIVER OF THE OTHER VEHICLE RAN A LIGHT AND PLOWED INTO ME. I WAS DRIVING 40MPH AND DON'T KNOW HOW FAST HE WAS GOING.*DT*JB
Exterior lighting, Jul 16, 2020
DRIVER SIDE HEADLIGHT HAS CONDENSATION. THERE ARE NO CRACKS OR OPEN SOURCES FOR WATER TO ENTER.
Service brakes, Jul 14, 2020
THE OWNER NOTICED THE ROTORS LOOKED WORN OR "GOUGED" ON THE REAR BRAKES WHILE WASHING IT. HE TOOK IT IN TO REPLACE BRAKE PADS. MECHANIC DISCOVERED THAT THE ENTIRE REAR BRAKING SYSTEM WAS NOT WORKING. THE CALIPERS WERE "FROZEN", THE PADS WERE COMPLETELY GONE, AND ROTORS HAD EXTENSIVE WEAR AND LOCKED INTO PLACE AS WELL. THE FRONT BRAKE ROTORS SHOWED MORE WEAR DUE TO WORKING OVERTIME WITH LACK OF REAR BRAKES. ONLY SIGN OF THIS PRIOR WAS IT WAS NOT SLOWING DOWN WHEN PLACED ON CRUISE CONTROL, OTHERWISE, FRONT BRAKES WERE BRAKING AND NO SOUNDS WERE BEING EMITTED. HAD TO REPLACE BRAKE PADS, ROTORS, AND BRAKE CALIPERS. UNSURE OF HOW LONG IT WAS IN THIS CONDITION. ONLY HAS 28,120 MILES ON IT.
Power train, Jul 13, 2020
CAR WOULD NOT SHIFT OUT OF PARK AND CHECK ENGINE LIGHT CAME ON AT SAME TIME. I WAS PARKED IN THE POST OFFICE PARKING LOT AND THIS HAPPENED WHEN I STARTED IT. HAD IT TOWED TO DEALER. I AM TOLD I NEED A NEW ELECTRONIC SHIFT MODULE THAT IS NOT COVERED UNDER THE POWER TRAIN WARRANTY AS FCA DOES NOT CONSIDER IT PART OF THE POWER TRAIN.
Power train, Jul 5, 2020
AFTER A COLD START (EVEN IN WARM WEATHER), WHEN SHIFTING FROM 'PARK' TO 'DRIVE' THE TRANSMISSION SHUDDERS MOMENTARILY AND SHAKES THE WHOLE VEHICLE. IT DOES NOT DO THIS WHEN THE ENGINE IS UP TO NORMAL OPERATING TEMP, OR IF YOU WAIT 10-15 SECONDS BEFORE PUTTING IT INTO DRIVE. I HAVE NOT HAD THIS PROBLEM WITH ANY OTHER VEHICLES I'VE OWNED.
Electrical system, Jun 25, 2020
STARTED OUT WITH HAVING ISSUES WITH THE RADIO SCREEN NOT COMING ON JUST THE JEEP LOGO WOULD SHOW UP. THEN IT PROGRESSED TO THE SCREEN AND RADIO WOULD RESTART AS I'M DRIVING AND OCCASIONALLY WOULD MAKE A LOUD BEEPING NOISE OUT OF NOWHERE. WENT TO START MY CAR AND ALL THE LIGHTS ACROSS THE DASH WOULD FLASH AND CHANGE COLORS (FROM A BLUE TO ORANGE) AND THE CAR WILL NOT START. NOW NOTHING WORKS AT ALL ON THE CAR AND I CAN'T GET THE CAR TO START. CAR IS COMPLETELY DEAD. *TR
Power train, Vehicle speed control, Engine, Jun 23, 2020
THE UPSHIFTER PADDLE DRIVER CONTROL ON MY JEEP SRT TRACKHAWK, ALONG WITH MANY OTHER 2010+ FCA VEHICLES EQUIPPED WITH PADDLE SHIFTERS, PERFORMS THE OPPOSITE FUNCTION (DOWNSHIFTING) WHEN VEHICLE IS IN MOTION- CAUSING THE GEARS TO LOWER ONE OR MORE, THE ENGINE TO REV UP, THE ENGINE TO ENGINE-BRAKE, AND ULTIMATELY THE WEIGHT OF THE VEHICLE TO SHIFT AGGRESSIVELY TO THE FRONT UNINTENTIONALLY. *TR
Power train, Other or unspecified, Jun 22, 2020, crash
I PULLED INTO MY DRIVEWAY AND PUT THE VEHICLE IN PARK AND AS I GOT OUT IT BEGAN ROLLING BACKWARDS. I TRIED TO GET TURNED AROUND AND BACK IN OR GRAB THE EMERGENCY BRAKE BUT THE DOOR KNOCKED ME DOWN AND THE JEEP DROVE BACKWARDS ABOUT 150FEET AND HIT A TREE. 3WEEKS FOR REPAIRS AND I HEARD ABOUT THE CHEROKEE RECALL FOR TRANSMISSION ISSUES AND THIS SEEMS LIKE WHAT HAPPENED TO ME. *TR
Power train, Electrical system, Other or unspecified, Jun 16, 2020
HERE ARE TIMES WHEN I HAVE PULLED OUT (WITH VARIOUS PEOPLE IN THE CAR) MOST RECENTLY MY 13 YEAR-OLD-SON, WHO WAS SCREAMING, "DAD WHAT ARE YOU DOING, WE ARE ABOUT TO BE HIT," AND THE CAR HAS COMPLETELY SHUT DOWN. (NO INTERIOR LIGHTS, OR RUNNING ENGINE) QUICK THINKING SAVED US FROM A MAJOR DISASTER. WE WERE ALMOST T-BONED LAST WEEK BECAUSE OF THIS PROBLEM. THIS WOULD NOT BE THE FIRST TIME FOR THIS PROBLEM. PROBLEM #3: WHILE DRIVING, I PULLED OUT FROM MY STREET, A RED LIGHT OR PARKING LOT AND THE TRANSMISSION DID NOT ENGAGE, THE ENGINE REVVED (WITHOUT MOVING) AND AGAIN, I WAS ALMOST T-BONED. IT HAPPENED AGAIN THIS MORNING. PROBLEM #4: THERE ARE TIMES WHEN I AM TRAVELING UP OR DOWNHILL, THE TRANSMISSION WILL WIND OUT, THE TACHOMETER WILL SPIKE AND THEN THE JEEP MAKES A KNOCKING NOISE AND THEN I CAN CONTINUE. YOU COULD DRIVE THE CAR FOR MONTHS AND THEN ALL OF A SUDDEN IT HAPPENS. PROBLEM #5: I WAS BACKING INTO MY DRIVEWAY, THE BACK UP CAMERA STOPPED WORKING AND MY JEEP COMPLETELY SHUT DOWN. THIS HAPPENS ON MORE THAN ONE OCCASION AND HAS NO PRECURSOR TO WHEN IT IS GOING TO HAPPEN. *TR
Exterior lighting, May 29, 2020
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HIGH BEAM AND LOW BEAM HEADLIGHTS MADE IT DIFFICULT TO DRIVE AT NIGHT. THE CONTACT STATED THAT THE LIGHT PRODUCED BY THE LOW BEAM WAS INADEQUATE TO SEE WHILE DRIVING AT NIGHT. ADDITIONALLY, THE LIGHT PROJECTED FROM THE HIGH BEAM WAS IMPROPERLY FOCUSED TO THE CENTER OF THE VEHICLE. THE VEHICLE WAS TAKEN TO STRAUB AUTOMOTIVE CHRYSLER (1502 WHEELING AVENUE, GLENDALE WEST VIRGINIA, 26038, (304)-845-6750 TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE HEADLIGHTS COULD NOT BE ADJUSTED AS PER THE MANUFACTURER'S REGULATIONS AND SPECIFICATIONS. THE CONTACT WAS INFORMED THAT ANY ATTEMPTS TO ADJUST THE HEADLIGHTS WOULD VOID THE WARRANTY ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200. *BF*JB
Electrical system, Apr 2, 2020
TL* THE CONTACT OWNS 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE VEHICLE WAS STATIONARY, THE VEHICLE FAILED TO RESTART. THE CONTACT ATTEMPTED TO RESTART WITH BATTERY CHARGER, WHICH CAUSED THE VEHICLE OUTER RIM HEADLIGHTS TO ILLUMINATE BUT FAILED TO RESTART. THE CONTACT STATED HE FEELS UNSAFE IN VEHICLE DUE TO THE LOCATION OF THE BATTERY UNDER THE PASSENGER SEAT. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED AN UNKNOWN DEALER WAS CONTACTED HOWEVER, NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,990.
Other or unspecified, Mar 18, 2020, crash
I BACKED OUT OF MY GARAGE TO RUN AN ERRAND, DECIDED TO RUN BACK INTO THE HOUSE FOR A SWEATER. PUT THE CAR IN PARK (IT WAS STILL OUTSIDE THE GARAGE FACING THE OPEN GARAGE DOOR). HOPPED OUT AND WENT TO GO BACK INTO THE HOUSE WITH THE CAR DOOR OPEN. THE JEEP STARTED ROLLING FORWARD. I JUMPED BACK IN, PUT ON THE BRAKE, TRIED TO SHUT THE DOOR AND IT SPED FORWARD ACCELERATING. IT WENT THROUGH THE OPEN GARAGE, IT JUMPED UP TWO STAIR STEPS, THE TIRES AND WHEELS CRASHED THROUGH THE TOP STEP FLOOR, JUMPED UP OUT OF THE HOLE IT MADE, LURCHED FORWARD AND CRASHED INTO THE HOUSE WALL AND WAS STUCK IN BETWEEN THE FURNACE WALL ON THE RIGHT AND SHELVING ON THE LEFT. THE ENGINE WAS STILL REVVING AT THIS POINT AND I CUT THE ENGINE BY PUSHING THE IGNITION BUTTON. I THEN THOUGHT THE AIRBAG WAS GOING TO HIT ME, BUT IT DID NOT DEPLOY. I DECIDED I NEEDED TO GET IT OUT OF THE WALL, SO I STARTED IT AND SHIFTED BACK INTO REVERSE, BUT IT WOULDN'T MOVE. SO I SHUT IT OFF AND THEN STARTED TO PANIC THAT THERE MIGHT BE AN EXPLOSION AS WE HAVE GAS LINES, ELECTRICAL, ETC. THERE. THE FRONT DOORS WERE PINNED SHUT. SO I JUMPED IN THE BACK AND WAS ABLE TO GET OUT THROUGH THE REAR PASSENGER SIDE DOOR. I RAN OUT INTO OUR YARD AS I WAS AFRAID SOMETHING MIGHT EXPLODE. I HAVE FOUND SEVERAL OTHER EXAMPLES OF THIS ON YOUR WEBSITE AS COMPLAINTS, ETC. IN JUST A FEW MINUTES. THERE ARE MANY MORE I'M SURE AND THE NEW 2020 MODELS YOU HAVE 3 SIMILAR COMPLAINTS ALREADY. DO SOMETHING TO HOLD JEEP ACCOUNTABLE. THIS HAS BEEN GOING ON SINCE 2009. I HAD NO IDEA WHEN I BOUGHT THIS JEEP.*DT*JB*DT*JB
Engine, Mar 11, 2020
EVAPORATIVE EMISSION SYSTEM INCORRECT PURGE FLOW FOR A PREDETERMINED PERIOD OF TIME. ENGINE LIGHT IS ON. BROUGHT CAR NEW.
Electrical system, Other or unspecified, Mar 5, 2020
NOT A SAFETY ISSUE, BUT A EXTREMELY FRUSTRATING AND WIDESPREAD ISSUE. FM RADIO SIGNAL ISSUES. FM RADIO CUTS IN AND OUT. I FOUND A FORUM WITH DOZENS OF OTHER OWNERS WHO HAD THE SAME ISSUE. RADIO WORKS FINE FOR XM/SIRIUS AND AM. SEEKING THROUGH FM STATIONS, THE RADIO DOESN'T FIND ANY SIGNALS STRONG ENOUGH TO STOP ON. I'M IN AN AREA WITH STRONG FM STATIONS AND HAVE NEVER HAD ISSUES ON OTHER RADIOS IN ANY OF MY VEHICLES.
Electrical system, Vehicle speed control, Mar 2, 2020
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY OVERCHARGED WHILE THE VEHICLE WAS DRIVEN. THE CONTACT WAS ALSO UNABLE TO CANCEL THE CRUISE CONTROL FUNCTION WHICH CAUSED THE VEHICLE TO INDEPENDENTLY ACCELERATE ON SEVERAL OCCASIONS WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO FIVE STAR CHRYSLER DODGE JEEP RAM OF WARNER ROBINS LOCATED AT (2817 WATSON BLVD, WARNER ROBINS, GA 31088) WHERE THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE CONTACT STATED THAT THE FAILURE RECURRED AFTER THE SOFTWARE UPDATE WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.
Visibility/wiper, Mar 2, 2020
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS AN ABNORMAL POPPING SOUND AND NOTICED THAT THE WINDSHIELD WAS CRACKED ON THE TOP PASSENGER SIDE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT A ROCK MAY HAVE CAUSED THE CRACK. THE VEHICLE WAS REPAIRED HOWEVER, TWO WEEKS LATER THE FAILURE RECURRED IN A SIMILAR SPOT ON THE WINDSHIELD. THE VEHICLE WAS TAKEN BACK TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT IT WAS THE CONTACT'S FAULT. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT WHILE AT STOP SIGNAL THAT THERE WAS AN ABNORMAL POPPING SOUND AND NOTICED THAT THE WINDSHIELD WAS CRACKED AGAIN. THE VEHICLE WAS TAKEN TO TOM O'BRIEN CHRYSLER JEEP DODGE RAM - INDIANAPOLIS (4630 E 96TH ST, INDIANAPOLIS, IN 46240) WHERE THE CONTACT WAS INFORMED THAT A ROCK HIT THE VEHICLE. THE VEHICLE WAS REPAIRED. THE CONTACT MENTIONED THE WINDSHIELD NEEDED TO BE REPAIRED FOUR TIMES IN THE SAME SPOT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Electrical system, Feb 8, 2020, fire
THE MAIN JEEP BATTERY HAD A THERMAL RUNAWAY AND MELTED TO THE POINT IT STARTED A FIRE. THE BATTERY IS LOCATED UNDER THE PASSENGER SEAT AND MELTED THE BATTERY COVER, SEAT COVER, CARPET,SEAT TRIM.BOTH BATTERY CABLES JEEP WOULD NOT COVER THIS UNDER THEIR WARRANTY. 2018 JEEP WARRANTY STATEMENT FROM THE DATE OF PURCHASE, A JEEP BASIC LIMITED WARRANTY (OR JEEP BUMPER-TO-BUMPER WARRANTY) COVERS THE COST OF REPAIRS THROUGHOUT MOST OF YOUR VEHICLE. IT ALSO COVERS THE COST OF PARTS AND LABOR DUE TO DEFECTIVE MATERIALS, WORKMANSHIP, OR FACTORY PREPARATION. A BASIC WARRANTY ALSO COVERS JEEP ROADSIDE ASSISTANCE FOR TOWING TO A DEALERSHIP DURING THE FIRST THREE YEARS OR 36,000 MILES, WHICHEVER COMES FIRST.
Other or unspecified, Feb 4, 2020
I'VE HAD MY CAR IN THE SHOP 4 TIMES FOR WELL OVER 85 DAYS AND IT'S STILL HAVING THE SAME TRANSMISSION PROBLEMS. I HAVE VERY HARD SHIFTING WITH ACCELERATION AND DECELERATION, I HAVE HAD THE VEHICLE GET STUCK IN FIRST GEAR WHILE MAKING TURNS ONTO STREETS AND I'VE HAD IT SURGE FORWARD ON ME. I'VE HAD UPDATES, PARTS WITHIN TRANSMISSION REPLACED AND A NEW TRANSMISSION. I NOW HAVE BEEN TOLD THAT THEY COULDN'T REPLICATE MY ISSUE AND WHEN I TOOK IT OFF THE LOT IT DID THE HARD SHIFTING AND THEN IT GOT STUCK IN FIRST GEAR WHILE MAKING A TURN. THIS HAS ALWAYS OCCURRED IN CITY DRIVING, ANY WEATHER CONDITIONS. I'VE BEEN TOLD THAT THE HARD SHIFTING IS NORMAL IN ALL 8 SPEED TRANSMISSIONS. I DO NOT FEEL SAFE DRIVING THIS VEHICLE. I HAVE HAD SEVERAL INSTANCES THAT A WRECK HAS ALMOST OCCURRED DUE TO IT NOT SHIFTING OUT OF 1ST GEAR. I WAS TOLD THAT THEY CAN'T GO TO CHRYSLER ABOUT A BUY BACK SINCE THERE IS NO ERROR CODE. I GUESS I'M SUPPOSED TO PUT MY LIFE/FAMILY IN HARMS WAY.
Engine, Jan 31, 2020
I AM THE OWNER OF A 2018 JEEP GRAND CHEROKEE LIMITED. I WAS TRANSPORTING MY DAUGHTER TO SCHOOL ON JANUARY 28, 2020 TRAVELLING AT A SPEED OF 45-50MPH. A MESSAGE APPEARED ON MY DASHBOARD PROMPTING ME TO PUT THE VEHICLE IN PARK AND PUSH START/STOP. MY VEHICLE BEGIN TO STALL AND JUST AS IT WAS SLOWING DOWN ABRUPTLY SHUT OFF IN THE MIDDLE OF TRAFFIC. WHEN I ATTEMPTED TO RESTART THE VEHICLE, THE VEHICLE WOULD NOT START. I WAS LEFT SITTING IN TRAFFIC FEARING FOR ME AND MY DAUGHTER'S LIFE AS CARS CONTINUE TO DRIVE PASS AT HIGH SPEED OR DRIVING CLOSING BEHIND MY VEHICLE BEFORE REALIZING THAT WE WERE AT A STANDSTILL. I ATTEMPTED TO RESTART THE VEHICLE AND IT DID NOT START. I CALLED MY AUTOMOBILE INSURER WHO CONNECTED ME WITH A TOW COMPANY TO HAVE THE VEHICLE TRANSPORTED TO THE CAR DEALER FOR A DIAGNOSTIC CHECK. BASED ON THE DIAGNOSTIC REVIEW, I WAS ADVISED THAT MY 2018 JEEP CHEROKEE HAS A FAILED AC COMPRESSOR WHICH CAUSED THE STARTER TO FAIL INTERNALLY AND MY WATER PUMP IS LEAKING. MY CAR WAS JUST TAKEN TO THE DEALERSHIP FOR THE RECOMMENDED SERVICE ON JANUARY 2, 2020. IT SEEMS TO ME THAT SOME OF THIS COULD HAVE BEEN DETECTED DURING THE SCHEDULED MAINTENANCE SINCE THE REPORT INDICATES THAT A FULL INSPECTION WAS PERFORMED. DURING THE SCHEDULED MAINTENANCE SERVICE ON JANUARY 2, I GOT AN OIL CHANGE AND THE AIR FILTER WAS REPLACED. AFTER READING THE OTHER REVIEWS I AM FEARFUL FOR MY LIFE NOW WHILE DRIVING THIS VEHICLE KNOWING THAT IT COULD STOP ANYTIME AND ANYWHERE. OUT OF SAFETY PRECAUTIONS I THOUGHT IT WOULD BE BENEFICIAL TO POST THIS AS A SAFETY PROBLEM GOD FORBID ANYTHING HAPPENS IN THE FUTURE.
Electrical system, Traction control system, Jan 28, 2020
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 60-65 MPH THE VEHICLE FAILED TO ACCELERATE AND LOSS MOTIVE POWER. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOWN AND COUNTRY CAR AND TRUCK CENTER 10 CRAFT DR, ALAMOSA, CO 81101, (720) 230-5846, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
Service brakes, Jan 24, 2020
WHEN REVERSING, ACTIVE STOP RANDOMLY APPLIES FULL BRAKE PRESSURE WITHOUT DETECTING AN OBSTACLE AND BRINGS THE VEHICLE TO A HAULT.