2018 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 854 owner complaints filed for this model year. This is the 12th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2018 reports, 42 involved a crash and 10 involved a fire. 33 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleNov 7, 2024
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
A vehicle that can be started and shifted out of Park without applying the brake pedal can result in a vehicle rollaway. Disabled ABS and ESC systems can reduce vehicle handling and control in certain driving situations. Brake lights that incorrectly illuminate can fail to properly indicate the driver's intention to following traffic. Any of these scenarios can increase the risk of a crash.
Dealers will replace the integrated pressure transducer and update the ABS module software, as necessary free of charge. Owner notification letters were mailed December 16, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 94B. This recall replaces previous recall number 22V-426. Vehicles previously remedied under 22V-426 will need to have the new remedy completed.
Campaign 24V838000 on NHTSA.gov
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
A vehicle that starts and shifts out of Park without applying the brake pedal can result in vehicle rollaway, increasing the risk of a crash without prior warning and/or injury to others outside of the vehicle.
This recall is replaced by NHTSA recall number 24V838. Vehicles already repaired under this recall will need to have the new remedy completed. The remedy includes updated HCU/ABS module software that prevents the HCU/ABS module from falsely reading pressure in the primary circuit. FCA has decided to do a two-Phase Campaign remedy schedule. Phase 1 began November 17, 2022. Phase 2 begin date has not been determined yet. Interim owner notification letters explaining the safety risk were mailed July 28, 2020. Owner notification letters were mailed on November 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z48.
Campaign 22V426000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Equipment, accessory, floor matOct 29, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Street and Racing Technology (SRT) and Trackhawk vehicles. The driver's floor mat may have insufficient clearance between the mat and the accelerator pedal, possibly preventing the pedal from returning to the idle position.
If the floor mat prevents the accelerator pedal from returning to idle, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will replace any of the affected floor mats, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UB3.
Campaign 18V759000 on NHTSA.gov
Equipment, accessory, floor matOct 29, 2018
Chrysler (FCA US LLC) is recalling certain Mopar Floor Mats, part numbers 6ML07TRMAA and 6GA92TRMAA, sold as accessory equipment for 2018 Jeep Grand Cherokee Street and Racing Technology ("SRT") and Trackhawk vehicles. These floor mats may have insufficient clearance between the mat and the accelerator pedal, possibly inhibiting the pedal from returning to an idle position.
If the floor mat prevents the accelerator pedal from returning to idle, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will replace any of the affected floor mats, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UB5.
Campaign 18E097000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Power train, automatic transmissionMay 1, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
If the incorrect park lock rod is installed, the transmission may not shift into 'PARK' and keep the vehicle from moving, increasing the risk of unintended vehicle movement and the risk of a crash.
Chrysler will notify owners, and dealers will install the correct park lock rod, free of charge. The recall began June 28, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U43.
Campaign 18V280000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 11, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Trackhawk vehicles equipped with a 6.2L Supercharged Engine. The fuel line may separate.
If the fuel line separates, the engine may stall, increasing the risk of a crash. In addition, a fuel line separation increases the risk of an engine compartment fire and injury.
Chrysler will notify owners, and dealers will inspect and, as necessary, replace the fuel line, free of charge. The recall began February 23, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U02.
Campaign 18V048000 on NHTSA.gov
Representative owner complaints
854 reports, newest first.
Electrical system, Jan 20, 2020
RADIO SIGNAL COMES A GOES VERY RANDOMLY. VOLUME FLUCTUATES FOR NO REASON. CAR AND BE STARTED AND RADIO WILL BE FINE AND NEXT IT WONT WORK AT ALL WITH ALL STATIC. THIS HAS BEEN HAPPENING SINCE WE PURCHASED THE CAR A YEAR AGO.
Electrical system, Vehicle speed control, Other or unspecified, Jan 8, 2020
ON MULTIPLE OCCASIONS, WHILE TRAVELING AT VARYING SPEEDS, THE ENTIRE DASHBOARD AND INFOTAINMENT SYSTEM HAVE SHUT DOWN FOR ANYWHERE FROM SEVERAL SECONDS TO SEVERAL MINUTES. THE ENGINE HAS NOT SHUT DOWN, BUT THERE HAS BEEN A NOTICEABLE LACK OF POWER FOLLOWING THESE EVENTS. THIS HAS OCCURRED WHILE MANEUVERING THROUGH A PARKING LOT, TRAVELING ON A HIGHWAY, THROUGH A DOWNTOWN CITY STREET AND ON COUNTRY ROADS. THE EVENTS HAVE OCCURRED AT VARYING TIMES OF DAY AND DURING VARYING WEATHER CLIMATES. THE INITIAL OCCURRENCE WAS IN JUNE 2019 WHILE TRAVELING ON THE HIGHWAY. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES FOR SERVICE FOR THIS ISSUE, YET THE PROBLEM CONTINUES TO OCCUR. THEY HAVE REPLACED A BACKUP BATTERY TO THE START/STOP, AS WELL AS THE BUTTON, IN EFFORTS TO LOCATE AND SOLVE THE PROBLEM.
Fuel system, Diesel, Jan 6, 2020
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LUNGED FORWARD, THE ELECTRONIC THROTTLE CONTROL INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE VEHICLE WAS COASTED SAFELY OFF THE ROADWAY. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. ON THE FIRST OCCASION, THE VEHICLE WAS TOWED TO LEE CHRYSLER JEEP DODGE RAM (765 CENTER ST, AUBURN, ME 04210) WHERE IT WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE IGNITION COIL AND THE FUEL FILTER NEEDED TO BE REPLACED. ADDITONALLY, AFTER A SECOND FAILURE, THE VEHICLE WAS TOWED TO HERB CHAMBERS CHRYSLER DODGE JEEP RAM FIAT OF MILLBURY (2 LATTI FARM RD RTE. 20, MILLBURY, MA 01527), BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS THEN TAKEN TO AUTOSTAR CHRYSLER DODGE JEEP RAM OF HENDERSONVILLE (401 DUNCAN HILL RD, HENDERSONVILLE, NC 28792) TO BE INSPECTED; HOWEVER, NO FAILURES WERE DISCOVERED. AFTER AN ADDITIONAL FAILURE, THE VEHICLE WAS TOWED TO DANBURY CHRYSLER JEEP DODGE RAM FIAT (100B FEDERAL RD, DANBURY, CT 06810) WHERE THE CONTACT WAS INFORMED THAT THE HIGH PRESSURE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Electrical system, Dec 20, 2019, fire
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RADIO/INFOTAINMENT SYSTEM CONTROLLED SEVERAL FUNCTIONS IN THE VEHICLE, INCLUDING HEATING AND AIR. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE INFOTAINMENT SYSTEM OVERHEATED AND CAUSED SEVERAL OF THE ELECTRICAL FUNCTIONS TO BECOME INOPERABLE. ALSO, ON OCCASION, THE HEAT OR AIR WOULD ACTIVATE INDEPENDENTLY AND COULD NOT BE TURNED OFF. THE CONTACT STATED THAT THE RADIO WOULD THEN ATTEMPT TO REBOOT UNTIL THE BATTERY DISCHARGED. THE VEHICLE WAS TAKEN TO GARDEN CITY JEEP (283 N FRANKLIN ST, HEMPSTEAD, NY 11550, (516) 336-4712) TO BE DIAGNOSED AND THE DEALER WAS ABLE TO DUPLICATE THE FAILURE. THE INFOTAINMENT SYSTEM WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS ALSO TAKEN TO EAST HILLS JEEP AND BAYSIDE JEEP IN NEW YORK FOR ADDITIONAL INQUIRIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE INFOTAINMENT SYSTEM WAS SAFE TO OPERATE AT 80 DEGREES; HOWEVER, THE TEMPERATURE OF THE INFOTAINMENT SYSTEM SHOWED AT OVER 100 DEGREES DURING OPERATION. THE APPROXIMATE FAILURE MILEAGE WAS 16.
Electrical system, Engine, Fuel/propulsion system, Dec 18, 2019
SIMILAR TO MULTIPLE REVIEWS POSTED HERE, 2018 JEEP GRAND CHEROKEE SHUTS OFF COMPLETELY WHILE DRIVING. AS OF THIS DATE 12.18.2019 I HAVE EXPERIENCED MY CAR SHUTTING OFF ENTIRELY AT STREET TO HIGHWAY SPEEDS (25-65 MPH) BEING UNABLE TO RESTART MULTIPLE TIMES (5). AS A PART OF RESTARTING THE VEHICLE ONE IS PROMPTED TO PLACE THE VEHICLE IN PARK AND ACTIVATE BY PUSHING THE START/STOP. - COUPLE OF ISSUES THERE 1) YOU HAVE TO SOMEHOW MANAGE TO GET YOUR VEHICLE OUT OF THE MIDDLE OF A BUSY STREET/HIGHWAY WHICH LIKELY WONT HAPPEN. 2) WHEN YOU REALIZE YOU CANT GET INTO A SAFE AREA AND PUT YOUR CAR IN PARK TO ATTEMPT RESTART, THE VEHICLE DOES NOT RESTART AT ALL. THIS LEAVES YOU AND YOUR VEHICLE COMPLETELY STRANDED AND LOCKED OUT. PUTTING PERSONAL SAFETY AND THE SAFETY OF EVERYONE ELSE IN A HIGHLY DANGEROUS SITUATION. AND THEN THE COPS COME TELL YOU THEY WILL TOW YOU AT YOUR OWN EXPENSE. - I HAVE BEEN LUCKY ENOUGH TO JUMP THE VEHICLE ALL OF THE TIMES I HAVE BEEN STRANDED. LET ME BE THE FIRST TO TELL YOU THAT TWO CARS STOPPED DEAD IN THE MIDDLE OF A HIGHWAY PERFORMING A JUMP IS 100% A LIFE THREATENING SITUATION. NOW, THE VEHICLE ALSO LIKES TO DECIDE THAT IT JUST DOESN'T WANT TO START AT ERRATIC INTERVALS. I HAVE NOW 3 TIMES EXPERIENCED MY VEHICLE JUST FLAT OUT NOT STARTING.ONCE RIGHT IN THE MORNING AT WORK, ONCE AT WORK TRYING TO GO FOR LUNCH AND THE FINAL TIME BEING AT LUNCH. IT'S BECOME PAINFULLY CLEAR THAT THE DEALERSHIP HAS NO IDEA WHAT IS WRONG AND THEY ARE NOW SENDING ME OUT ON LABRAT EXCURSIONS HOPING THEY FIXED AN ISSUE THEY CANNOT IDENTIFY. THEY ARE DOING THIS KNOWING FULL WELL THAT THE COST OF FAILURE COULD END UP BEING MY LIFE.
Electrical system, Dec 6, 2019
RADIO GOES OUT OF CONTROL. CHANGES STATIONS BY ITS SELF AND THE VOLUME GOES UP AND DOWN ON ITS OWN AS WELL. ADDITIONALLY, I'M UNABLE TO CONNECT THE BLUETOOTH SYSTEM. THIS HAPPENS WHEN THE VEHICLE IS EITHER PARKED OR MOVING. TAKEN MY VEHICLE TO THE DEALERSHIP TWICE WITHOUT RESOLUTION.
Visibility/wiper, Dec 5, 2019
MY 2018 JEEP GRAND CHEROKEE HAS HUNDREDS OF TINY POT MARK LIKE MARKS THAT APPEAR IN BETWEEN THE WINDSHIELD GLASS. VERY NOTICEABLE WHEN THE SUN IS LOW IN THE SKY. I HAVE NEVER EXPERIENCED THIS WITH ANY OTHER OF MY NUMEROUS VEHICLES.
Power train, Electrical system, Nov 22, 2019
AN ISSUE RELATING TO ELECTRICAL OR POWER TRAIN CAUSES THE VEHICLE TO STALL AND REMAIN IN A NO START CONDITION. WITHOUT WARNING, THE VEHICLE IS COMPLETELY WITHOUT ELECTRICAL POWER WHILE DRIVING AND THE VEHICLE BECOMES UNABLE TO BE CONTROLLED. THIS VEHICLE WAS MANUFACTURED 9/2018, PURCHASED 12/18. THIS INCIDENT HAPPENED WHILE DRIVING THE VEHICLE ON THE INTERSTATE AT A SPEED OF 45-55 MPH ON 5/31/18 AND AGAIN WHILE DRIVING AT 30-40 MPH ON A CITY STREET ON 10/18/19. BOTH OF THESE INCIDENTS WERE TERRIFYING AND THANKFULLY WE WERE NOT INVOLVED IN AN ACCIDENT. THE ONLY SERVICE THAT HAS BEEN PERFORMED (OIL CHANGES AND THESE TWO ISSUES) WAS COMPLETED BY THE DEALERSHIP WHERE IT WAS PURCHASED. BOTH TIMES THE VEHICLE FAILED, THE DEALERSHIP DISCOVERED THAT THE MASTER FUSE WAS "BLOWN" AND THE REPLACED IT. THIS IS AN UNSAFE VEHICLE THAT I AM NOW FORCED TO PAY FOR AND DRIVE MYSELF AND MY CHILDREN AROUND IN NOT KNOWING WHEN IT WILL SHUT OFF AND I WILL NO LONGER BE ABLE TO CONTROL THE VEHICLE OR MOVE FROM THE FLOW OF TRAFFIC. WHEN CALLING THE MANUFACTURER, I WAS TOLD THAT THE RECALL NUMBER U87 / NHTSA ID 18V524000 DID NOT INCLUDE MY VIN NUMBER ALTHOUGH THE DESCRIPTION IS EXACTLY THE SAME. THIS RECALL EXPLAINS THAT THE DEALER SHOULD REPLACE THE POWERTRAIN CONTROL MODULE BECAUSE IT MAY BE EQUIPPED WITH A VOLTAGE REGULATOR CHIP IN THE CIRCUIT BOARD THAT MAY FAIL CAUSING A STALL OR NO START CONDITION AND POTENTIALLY CAUSING THE VEHICLE TO STALL WHILE DRIVING AND CAUSE A RISK OF CRASH. YET, THE DEALERSHIP IS UNWILLING TO DO ANYTHING TO RESOLVE THE ISSUE BECAUSE THE RECALL DOES NOT INCLUDE THIS VIN. THE MANUFACTURER REFUSES TO ACKNOWLEDGE THIS ISSUE AND THIS IS MY ONLY RECOURSE UNTIL THE ISSUE HAPPENS TWO MORE TIMES, I SURVIVE BEING IN AN INOPERABLE MOVING VEHICLE AND CAN FILE FOR LEMON LAW RIGHTS.
Fuel/propulsion system, Nov 21, 2019
CAPLESS FUEL FILLER ASSEMBLY ON 2018 JEEP GRAND CHEROKEE LIMITED DOES NOT ALLOW A STANDARD GAS PUMP TO FILL TANK IN A "NORMAL" MANNER WHEN VEHICLE IS PARKED AT A GAS STATION PUMP AND IS TURNED OFF. USER HAS TO HOLD PUMP HANDLE GENTLY IN ORDER TO DISPENSE FUEL. TOOK MY VEHICLE IN FOR DIAGNOSTIC SERVICE AND WAS TOLD THE FUEL FILLER ASSEMBLY HAD TO BE REPLACED AT A COST TO ME OF $316.00 PLUS SALES TAX, AS WELL AS A $98 DIAGNOSTIC FEE, AS MY VEHICLE IS OUT OF THE 36,000 MILE WARRANTY PERIOD. I HAVE READ ON SEVERAL INTERNET SITES THAT MODELS OF JEEPS AND DODGE DURANGO HAVE THE SAME ISSUE. I FEEL THAT THIS SHOULD BE A RECALL FOR A FAULTY PART FOR THIS MODEL YEAR. I HAVE BEEN DRIVING FOR 27 YEARS AND HAVE OWNED 3 OTHER JEEP GRAND CHEROKEES, A HONDA CIVIC, AND A KIA SORENTO AND HAVE NEVER HAD THIS PROBLEM WITH ANY OTHER VEHICLE. I ALSO TRAVEL FREQUENTLY FOR WORK AND HAVE DRIVEN NUMEROUS MODELS OF VEHICLES AS RENTALS AND HAVE NEVER ENCOUNTERED THIS ISSUE.
Power train, Nov 7, 2019
PARKED VEHICLE IN SLOPED PARKING LOT LEFT VEHICLE RUNNING WALKED BEHIND JEEP WITH TALIGATE LIFTED TO REMOVE WET ITEMS FROM JEEP. NOTICED THE JEEP WAS ROLLING BACKWARDS MY QUICK REACTION WAS TO JUMP BACK IN DRIVERS SEAT TO TURN OFF CAR. WHILE DOING THIS THE JEEP PUSHED ME BACKWARDS FLAT ON MY BACK AND BROKE MY T11 AND T12 ON 9-14-2019. THIS RESULTED IN SURGERY AND STRESS WHILE NOT BEING ABLE TO WORK. I HAVE RESEARCHED THIS MODEL OF JEEP AND APPEARS THERE WAS POWER TRAIN ISSUES IN 2017 AND COULD BE CARRIED OVER INTO 2018 MODELS. PLEASE ADVISE
Suspension, Nov 6, 2019
A ARM BROKE CLEAN IN TWO WHILE DRIVING DOWN ROAD. NOTHING WAS HIT PRIOR TOO ARM BREAKING AS A RESULT CAR PULLED TO RIGHT AND HIT BACK TIRE ON A CURB WHICH CAUSED ROTOR AND BALL JOINT ON BACK TO BREAK. HAVE BEEN COMPLAINING TO SERVICE DEPARTMENT OF POPPING NOISE AT FRONT RIGHT TIRE WITH NO RESOLVE. VEHICLE WAS TRAVELING 40-45 MILES PER HOUR ON CITY STREET CLEAR DRY DAY.
Steering, Nov 5, 2019
WE TOW OUR VEHICLE AND IT IS HAVING A REAL BAD WOBBLE. THIS HAPPENS WHEN WE MAKE SHARP TURNS WHILE IN TOW ONLY. AFTER THE TURN IT USUALLY CORRECTS ITSELF. WE ARE CONCERNED THAT THIS MAY BE THE SAME PROBLEMS THEY ARE HAVING WITH THE EARLIER MAKE JEEPS WHICH IS REFERRED TO AS THE DEARTH WOBBLE. WE HAVE AN APPOINTMENT WITH A DODGE DEALER TO CHECK IT OUT.
Electrical system, Engine, Fuel/propulsion system, Oct 25, 2019
AS I TURNED INTO A GAS STATION AFTER DRIVING HIGHWAY SPEEDS, THE VEHICLE STALLED OUT. I LOST POWER STEERING AND BRAKES. THE DASH BEGAN FLASHING PUT VEHICLE IN PARK TO START. I HAD TO COME TO A COMPLETE STOP, PLACE THE VEHICLE IN PARK AND THEN RESTART IT. THE VEHICLE HAS APPROX 3800 MILES ON IT WITH A FRESH OIL CHANGE FROM THE DEALERSHIP, FRONTIER DODGE. AFTER RESTARTING, THE VEHICLE RAN FINE.
Vehicle speed control, Oct 1, 2019
WHEN USING CRUISE CONTROL AND PUSHING THE BRAKE TO DISENGAGE THE CRUISE CONTROL, THE CAR SLOWS DOWN UNTIL MY FOOT IS REMOVED FROM THE BRAKE. IT THEN SPEEDS FORWARD INSTANTLY UNTIL I BRAKE AGAIN AND HIT CANCEL FOR CRUISE CONTROL. THIS HAS HAPPENED NUMEROUS TIMES ON REGULAR PAVEMENT GOING FORWARD.
Power train, Electrical system, Sep 29, 2019
HAVE OWNED THE VEHICLE FOR A LITTLE MORE THAN A YEAR. THREE TIMES I'VE HEARD GEAR GRINDING WHEN I PUT THE VEHICLE IN REVERSE, I IMMEDIATELY PUT MY FOOT ON THE BRAKE PUT THE VEHICLE BACK INTO PARK WAITED A FEW SECONDS WITH MY FOOT ON THE BRAKE BEFORE PUTTING THE VEHICLE IN REVERSE AGAIN. TOOK THE VEHICLE TO THE DEALERSHIP TO BE LOOKED AT (CHECKED OUT) BUT BECAUSE THEY COULDN'T GET THE VEHICLE TO GRIND GEARS IN REVERSE THEY SAID THERE WAS NOTHING THEY COULD DO AND HAD ME PICK UP MY VEHICLE. ALSO WHILE DRIVING IT ON ONE OCCASION I SMELLED A SMELL OF ELECTRICAL BURNING. UNKNOWN WHERE IT IS COMING FROM ON MY VEHICLE. I'M GETTING FEARFUL OF DRIVING IT.
Other or unspecified, Sep 20, 2019
BACKUP CAMERA NOT WORKING WHEN IN REVERSE. STATIONARY AND IN MOTION
Electrical system, Vehicle speed control, Sep 19, 2019
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE VEHICLE STALLED WHILE DRIVING THE CONTACT WAS STRANDED FOR APPROXIMATELY 10-15 MINUTES BEFORE VEHICLE RESUMED PROPER FUNCTION THE STOP/START FEATURE WAS INOPERABLE THE CONTACT STATED THAT WHILE STOPPED IN TRAFFIC, THE AUTO STOP/START FEAUTURE BECAME INOPERABLE. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT WAS UNABLE TO TURN THE VEHICLE OFF OR SWITCH THE VEHICLE INTO GEAR. THE CONTACT STATED THAT AFTER APPROXIMATELY 10-15 MINUTES THE VEHICLE RESUMED NORMAL FUNCTIONALITY. THE VEHICLE WAS TAKEN TO JOEY ACCARDI CHRYSLER, DODGE, JEEP, RAM, 909 FEDERAL HWY, POMPANO BEACH, FL 33062, (954) 943-6700, ON THREE SEPARATE OCCASIONS TO BE DIAGNOSED. ON THE FIRST OCCASION THE CONTACT WAS INFORMED THAT A WIRING HARNESS FAILED AND NEEDED TO BE REPLACED. ON THE SECOND AND THIRD OCCASION THE VEHICLE WAS DIAGNOSED, AND THE CONTACT WAS INFORMED THE SECONDARY BATTERY THAT CONTROLS THE STOP START FEATURE WAS DEPLETED AND NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. *TT *AS
Engine, Sep 18, 2019
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WATER PUMP WAS LEAKING AND THE VEHICLE WAS UNABLE TO BE DRIVEN. IN ADDITION, THE CHECK ENGINE AND ESC WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO SOUTH CHICAGO DODGE CHRYSLER JEEP (7340 S WESTERN AVE, CHICAGO, IL 60636, (773) 476-7800) WHERE IT WAS DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED; HOWEVER, THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 64535122. THE CONTACT WAS REFERRED TO THE DEALER. THE FAILURE MILEAGE WAS 67,670.
Electrical system, Seats, Sep 14, 2019
POWER DRIVER SEAT ADJUSTS FORWARD WHILE I AM IN MOTION. DANGEROUS DRIVING CONDITION OCCURS WHEN I AM CRAMMED UP AGAINST THE STEERING WHEEL. AT DEALERSHIP X 2 WITH NO RESOLUTION. THEY CLAIM TO HAVE PERFORMED A MEMORY AND SOFTWARE RESET.
Steering, Sep 8, 2019
THREE EVENTS IN 12 MONTHS OF VEHICLE VIOLENT "WOBBLE" (TRACKS SIDE TO SIDE) WHILE BEING TOWED BY A CLASS A (MOTORHOME) AT SLOW SPEED ~15 TO 25 MPH. CONDITIONS PRECEDING EVENTS INCLUDE: 1) FROM A STOP TO MOVING AFTER TURNING, USUALLY 90 DEGREES, BUT NOT ALWAYS, 2) DRY ASPHALT PAVEMENT, AND 3) SOMETIMES AFTER A ROAD DIP. PLEASE NOTE THAT OTHER CONDITIONS MAY CONTRIBUTE/CAUSE EVENT, BUT THE THREE EVENTS I'VE EXPERIENCED, WERE UNDER CONDITIONS STATED ABOVE. VEHICLE HAD LESS THAN 16,000 MILES WHEN THE LAST EVENT OCCURRED, AND MORE THAN 7,000 MILES BEFORE FIRST EVENT. FIRST OCCURRENCE WHILE FLAT TOWING WAS AFTER MORE THAN 3,000 MILES OF VEHICLE BEING TOWED. NOTIFIED JEEP DEALER - NO HELP (NO RECALLS, NO TSB'S, NO RECOMMENDED MITIGATION FIX), REVIEWED MANY SIMILAR OCCURRENCES ON VARIOUS RV FORUMS E.G. IRV2, FMCA, AND OTHERS. TOOK VEHICLE IN FOR AN ALIGNMENT CHECK AT 16,000 MILES AND WITHIN OEM SPECIFICATION. THE VEHICLE MOVEMENT IS VIOLENT ENOUGH TO TRANSFER SIDE-TO-SIDE FORCES INTO MY 45', 46,000 LB. MH (WITH TAG AXLE). THE YOU TUBE VIDEO ( HTTPS://WWW.YOUTUBE.COM/WATCH?V=FWGUAJAEECI) ACCURATELY REPRESENTS MY EXPERIENCE. I AM USING ROADMASTER'S STERLING TOW BAR WITH AN AIR FORCE ONE (SMI) SUPPLEMENTAL BRAKING SYSTEM. THE TOW BAR GEOMETRY AND PROPORTIONAL BRAKING SYSTEM ARE SETUP ACCORDING TO OEM REQUIREMENTS, I HAVE OWNED FIVE JEEP GC'S (2012 AND EARLIER) AND HAVE FLAT-TOWED THESE WITHOUT ISSUE. PER THE ASSISTANT EDITOR AT FMCA, FCA HAS REFUSED TO ADDRESS THE ISSUE IN THE 2016 AND NEWER GC'S WITH ELECTRIC STEERING, AFTER RECOGNIZING THE ISSUE IN THE CHEROKEE MODEL AFTER THAT MODEL'S CONVERSION TO ELECTRIC STEERING. I HAVE NOT EXPERIENCED AN ACCIDENT AND HAVE NOT IDENTIFIED DAMAGED EQUIPMENT YET, HOWEVER, LATERAL G-FORCES ARE SIGNIFICANT ENOUGH TO LIKELY CAUSE SIGNIFICANT FUTURE COMPONENT FAILURE.
Other or unspecified, Sep 6, 2019, crash
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE AT A TRAFFIC LIGHT. AS A RESULT, THE SECOND VEHICLE BUMPED INTO A THIRD VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STRUCK HER HEAD ON THE STEERING WHEEL AND SUSTAINED WHIPLASH AND A CONCUSSION. THE CONTACT RECEIVED MEDICAL ATTENTION AT A LATER TIME. A POLICE REPORT WAS FILED. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO AN IMPOUND LOT. THE CONTACT CALLED HER INSURANCE COMPANY WHERE THEY HAD THE VEHICLE TAKEN TO AN UNKNOWN DEALER FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16,155. *AS *DT *DT*JB *TR
Other or unspecified, Sep 2, 2019
THE REAR VIEW CAMERA FAILS TO COME ON WHEN THE VEHICLE IS PUT IN REVERSE MODE. AS A RESULT, ITS MAKES IT DIFFICULT TO DRIVE THE VEHICLE IN REVERSE.
Electrical system, Wheels, Other or unspecified, Aug 26, 2019
AT A STOPLIGHT I PRESSED ON THE BRAKES AND THEY WERE TOO HARD TO PUSH DOWN AS I LOOK TO MAKE SURE I WAS IN DRIVE WHICH I KNOW I WAS AND I WAS I WAS IN DR. AND THEY WERE STILL TOO HARD TO PUSH DOWN SO I PUT IT IN PARK PUT IT BACK AND DRIVE IT PUSHED OUT AT FIRST AND THEN CHYNA KICKED ME BACK REALLY HARD SO I DID THAT ONE MORE TIME AND THEY FINALLY ENGAGED AND WE'RE WORKING SUNROOF TRACK KEEPS GOING OFF PROBLEMS WITH BLUETOOTH CONNECTION TO IPHONE CONSTANTLY WHEELS WE ARE OUT VERY VERY QUICKLY AT 17,000 MILES CAN ALREADY FEEL TRANSMISSION SLIPPING
Power train, Electronic stability control (ESC), Aug 21, 2019
MY 2018 JCG ALTITUDE EDITION WITH 16000 MILES HAS BEEN HAVING ISSUES WITH RADIO AND NAVIGATION. CJDR REPLACED STEREO SYSTEM WHICH FIXED THE NAVIGATION ISSUE BUT NOW RADIO TURNS UP AND DOWN ON OWN. TOOK CAR IN TODAY AND THERE IS NO FIX. THEY TOLD ME WHEN IT OCCURS TO TURN MY CAR OFF AND THEN BACK ON WHICH WILL HELP IT TEMPORARILY. THE PERIOD OF WHICH IT WILL HELP IS LESS THAN 1 MINUTE BEFORE IT REPEATS THE VOLUME ISSUE. HOWEVER THIS IS NOT ACCEPTABLE. VEHICLE HAS BEEN SHIFTING VERY HARD AND LUNGING FORWARD WITHOUT FOOT ON GAS, THEY 'RE-FLASHED' MY JEEP TWICE. SAYING MY CAR NEEDED TO RELEARN MY DRIVING. I WAS TOLD BY MY SERVICE TECHNICIAN THAT HE WOULD CALL WHEN THEY HAD SOME SOLUTION.
Electrical system, Other or unspecified, Fuel/propulsion system, Aug 18, 2019
TRANSMISSION THUMPS, COMPLETE LOSS OF POWER UPON ACCELERATION NEARLY RESULTING IN SEVERAL MVA'S. EXTREME DIFFICULTY IN GETTING FUEL INTO THE VEHICLE, CONSTANT SURGES IN RPM, DASH DISPLAY GOES BLACK, TOUCH SCREEN TURNS OFF, GOES SILENT, WILL NOT RESPOND, DOES NOT RECOGNIZE KEY FOB AND ON SEVERAL INSTANCES HAS ALLOWED ME TO START AND DRIVE VEHICLE WITHOUT FOB. MIRRORS MAKE HIGH PITCHED WHISTLING NOISE. VERY DANGEROUS VEHICLE. I WOULD NOT RECOMMEND THIS VEHICLE TO ANYONE WHO VALUES THEIR LIVES OR LIVES OF OTHER DRIVERS ON THE ROAD. THIS HAS ALL BEEN CONSTANT PRETTY MUCH SINCE WE PURCHASED THE VEHICLE NEW. DEALERSHIP HAS NOT BEEN HELPFUL. CHRYSLER IS VERY DIFFICULT TO DEAL WITH. HAS HAPPENED SINCE WE PURCHASED THE VEHICLE NEW. VERY VERY DANGEROUS