2020 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 238 owner complaints filed for this model year. This is the 23rd highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2020 reports, 24 involved a crash and 5 involved a fire. 13 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Back over prevention, sensing system, cameraSep 10, 2020
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
The lingering rearview image can distract the driver, increasing the risk of a crash.
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Campaign 20V191000 on NHTSA.gov
Representative owner complaints: other or unspecified
63 reports, newest first. Show all
Other or unspecified, Jan 30, 2025
Service shifter light comes on, sometimes it makes the engine light come on and a message appears that says to safely stop the vehicle and put into park. Doing some research on this myself no help from Jeep I found that this could cause the tires to lock up because your Jeep thinks it was put into park as your driving causing a severe accident especially if your on the highway. I also found that you can stall instantly. Imagine having children in your vehicle on the highway and your Jeep just dies. I feel like this is a very serious safety issue that needs to resolved by Jeep. I've had my Jeep brought to a Jeep dealership 3 times now. Currently there as we speak. They have done extensive work to what "may" be causing the issue. They are now chasing wires. I've paid $800. out of pocket and my warranty has covered about 3k in parts. Jeep has been contacted by the dealer with no help or guidance.
Other or unspecified, Jan 23, 2025
The same thing happened on our 2020 jeep grand cherokee as the recall for the other. We were on the highway and the car suddenly would not respond to acceleration. Like it lost power but it didn't it just stopped responding suddenly
Other or unspecified, Visibility/wiper, Jan 12, 2025
The dashboard is bubbling. Some of the bubbles can cause reduced visibility on the lower portion of windshield.
Power train, Other or unspecified, Dec 2, 2024
The car will be driving and it all of a sudden stops and has all the lights on the dashboard coming on. Every single warning light coming on the car comes to a stop and will not move. This has happened three times and the dealership tells me they don’t know what the issue is.
Electrical system, Other or unspecified, Dec 1, 2024
Display panel - delaminating - ghost entries while driving. Temporary confusion leading to possible loss of attention. Eyes off the road? Vehicle always garage kept. No harsh heat or cold. Common problem being ignored by dealer/manufacturer. Very expensive repair!
Other or unspecified, Sep 17, 2024
UConnect screen is delaminating and preventing me from getting access to vehicle safety controls. It started delaminating about 6 months ago and is delaminating at a rapid rate. This is a known defect with Jeep and other Stellantis vehicles but they will not repair.
Other or unspecified, Aug 22, 2024
Screen is delaminating and this is a common issue in this type of vehicle
Other or unspecified, Aug 9, 2024
The main screen display in my Grand Cherokee is de-laminating. It is happening so quickly and makes the screen difficult to see, creating a hazard. I called Jeep Cares and they informed me that nothing could be done but I could pay out of pocket. Jeep said that it didn't meet requirements for repair/replacement and I asked what requirements it didn't meet. The representative told me that was proprietary information. A week later, the screen is getting hard to see so I messaged Jeep on Facebook. They responded and asked for my information and they would review and get back to me. I provided that information and now they are actually ignoring me. I followed up twice, they read the message and will not respond.
Electrical system, Other or unspecified, Engine, Jul 23, 2024
This is the fourth time this has happened. I am scheduled to have the dealership begin to trouble shoot the issue again tomorrow. Upon the second time I took the vehicle to the dealership. They were unable to replicate the issue having had it in their possession for two weeks. I was driving to work this morning, driving downhill, turned on my turn indicator to take a right onto a highway on ramp, when in the middle of the turn complete electrical and engine failure. The radio, headlamps, turn signal, brake lights, power assisted braking and engine all cut out. The hazards worked, but no dash light indicator lit up letting me know. Only the glowing flash on the side of the road let me know. The dash was completely blacked out except for "shift to park to start". The steering didn't lock up thankfully, while pulling over I attempted to shift to neutral and start while in motion, nothing. I succeeded in coming to a stop on the shoulder shifted to drive, and the vehicle started right up. There were,and are no warning lights illumenated.
Electrical system, Other or unspecified, Jul 23, 2024
Delamination of the front screen of the car. The screen is delaminating at a rapid pace and I have no reason for the issue to arise other than a manufacture issue with the screen. It continues to get every day. Causing an obstruction and not being able to see my review back up camera.
Other or unspecified, Jul 19, 2024
Display screen is suddenly delaminating rapidly. No unusual incident has occurred to cause the delamination. As the area of delamination expands, the responsiveness of the touchscreen becomes erratic.
Other or unspecified, Feb 6, 2024
We were driving down the street and heard a loud noise almost like a gun shot. We thought something hit the windshield however there was nothing wrong with the windshield. We then noticed the sunroof blew out shattering the glass. The way the glass is protruding out indicates the sunroof blew out. It was not hit with anything causing the damage. If the glass was hit it would have been caved in. Luckily, we had the inside screen closed so that we were not hit with pieces of shattered glass. The sudden loud noise could have caused a major accident and the flying glass could have caused injuries to passengers. This is a safety issue. I contacted Jeep and they did not seem concerned by this and their agent actually hung up on me when I asked to speak with a manager! I have not taken the vehicle in for any repairs at this time. I was trying to see if Jeep was going to take care of the situation however it does not appear to be the case.
Other or unspecified, Dec 11, 2023
Sunroof shattered while driving on the interstate. There was no impact to sunroof prior to and no known past impact to sunroof leading up to it shattering. The sunroof had previously shattered mid-drive on May 11, 2023. Impact to the sunroof had been heard ~2 weeks prior. The sunroof was fully replaced at the Jeep dealership the following week. Had sunroof shade been open, glass pieces would have posed a potential safety risk to driver and passengers eyes and drivers attention to the road. The vehicle component has not been inspected by the manufacturer, insurance, or law enforcement. No warning messages or symptoms were present to alert to the issue.
Other or unspecified, Fuel/propulsion system, Oct 23, 2023
This issue has now happened 3 times. The first time it happened I took it in and they said it was an auxiliary battery that was replaced. The issue is the vehicle will stall and shutoff completely because it is completely out of fuel even though the electronic gauge and the needle show it has gas in it. This Saturday we was driving on the interstate at around 70mph and it showed a little over a 1/4 tank on the needle and 130 miles to empty on the digital readout. It shutoff completely and we were almost hit on the interstate from behind I barely had enough coast to get over to the side of the road. The first time it happened it shutoff and was going much slower and it actually started back up and let me drive. The second time I was siting at the gas station with a little lesss than 1/4 showing on the needle and it shutoff and wouldn't start back until we pushed it to the pump and put gas in it. When this happens it never takes a full tank to fill it back up so there is gas in the vehicle.This is very dangerous.
Other or unspecified, Sep 20, 2023
While changing the tire on my vehicle, the jack shot from under the right rear passenger area of the car to the front center of the car. This happened while the vehicle was raised and the tire was removed, this caused the right rear brake rotor to fall on the asphalt parking lot. Luckily no part of my body was under the vehicle at the time, or i could have been killed.
Other or unspecified, Aug 22, 2023
While trying to start the Jeep with the keyfob in the vehicle the Jeep will not start and I get Keyfob Not Detected error on my dash. Followed by Hold keyfob to start button to start.
Other or unspecified, Aug 11, 2023
The leather dashboard is bubbling and wrinkling. I read that this can cause the entire dashboard to come off if the airbags were to deploy. I’ve also seen other complaints where it continues to bubble up so high that it decreases visibility
Other or unspecified, Engine, Fuel/propulsion system, Jul 25, 2023
I change my oil religiously on my 2020 Grand Cherokee, which has 67,000 miles on it. I went in today to change it at Bettenhausen Dodge (Bettenhausen Motor Sales Inc - Jeep, 8355 W 159th St, Tinley Park, IL 60477; [XXX] ; Phone: [XXX] ), and [XXX] , the service manager manager, told me I had no oil left in my car. He said something went wrong with a pump or something, and as a result I have no engine oil left.. And as a result some engine oil went into the radiator and other places. Plus, [XXX] added, they don't know yet if my engine is damaged as a result. Repairing only what they can see so far (i.e., radiator, pump, hoses etc and that's only if the engine was not damaged, which ostensibly they said they would check before work begins) will cost at least $4700. I asked why no "idiot red light" (as such warning lights used to be called, and such lights have been in every car I have owned since 1972) went on to alert me that there was NO ENGINE OIL LEFT in the car?? The manager said , none of their cars has a "low oil and/or no oil light". All they have is a computer program which informs the driver when to change the oil< and that computer warning system simply is based on miles driven, and it does not inform one if there is no engine oil or low oil. I can not hardly believe there is no red light to tell a person that there is low and/or no engine oil in the car!! The technology behind "idiot red lights" informing the driver of low oil and/or no oil has been around for over 70 years. I am i being lied to? What can I turn for help? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Other or unspecified, Dec 9, 2022
Hello, Before two months I bought preowned grand Cherokee north edition with 15.500 miles. When I start driving for the first few minutes I hear a sound like whistling, and it's like the engine is having a hard time getting up to speed. also very often when I shift the transmission into reverse I hear a knock.
Structure, Other or unspecified, Jul 2, 2022
On July 1, 2022, in the morning, the right rear passenger door window in my 2020 Jeep Grand Cherokee spontaneously exploded and then, in the evening of the same day, the rear hatch window also spontaneously exploded. The vehicle was purchased new in June of 2020 and has been driven approximately 57000 miles. There was no evidence of damage to the windows prior to the explosions.
Other or unspecified, Jan 30, 2022, fire
I was evacuating the Colorado Marshall Fires and my 2020 Grand Jeep Cherokee with 20,000 miles just quit while driving down the road. It was slow moving traffic out of the area with 100 MPH winds, heavy smoke and debris flying through the air. As I tried to restart it, there was a message about some sensor, but unclear as to what exactly the message was. The engine would not turn over. The car was partially blocking traffic and caught on fire approximately 10 minutes after it stopped. Those evacuating were down to one lane and navigating around a burning car. No investigation is possible as it is completed burned up. I have followed all of the manufacturer's recommended maintenance schedules and have had zero incidents with this Jeep prior to this. I would like some sort of investigation as to the cause (an assessment of the situation as there is no car left to inspect). I do not want this happening to another person/family as they are trying to get out of a dangerous situation. I was lucky in that there were others evacuating, however, had I been in an isolated area, my dogs and I could have been dead.
Electrical system, Other or unspecified, Back over prevention, Dec 20, 2021
Screen constantly freezes and it's unresponsive for long periods of time, then reboots. Then the cycle repeats. Serious safety hazard as the back up camera image freezes on the screen and doesn't change, even though your moving and the image video should have changed. This has been happening since the car was bought new and dealership says they're nothing that can be done
Other or unspecified, Nov 18, 2021
My Safety as well as other Drivers safety are at risk when you down the highway at a speed between 70 & 75 miles an hour and all off a sudden your engine quits, I was told it goes into limp mode, I turned off engine, started it again could not get power, turn off engine again waited a few minutes and it finally gave me some power, was told by the Dealership that they could not find anything the computer may have reset itself, in a one week period it did twice, I nearly got hit or the person could have got killed hitting me. This is definitely a safety issue I think this should be a recall.
Electrical system, Other or unspecified, Engine, Oct 12, 2021
Bought jeep in December 2020. Currently at 8000 miles. In October 2021, the vehicle would not turn off. The push button would go between ACC and Start but not in the off. Dealership has never seen this and after 8 days, are not able to definitively tell me what the issue is. The assumption has been given that the car is not recognizing that the vehicle is in Park. This is an assumption as whatever diagnosis that is being done is not finding the error.
Other or unspecified, Sep 20, 2021
While driving on the highway I heard a loud sound, like a gunshot and my sunroof had shattered onto me.