2023 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 386 owner complaints filed for this model year. This is the 17th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2023 reports, 14 involved a crash and 3 involved a fire. 17 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Suspension, rear, springs, coil springsSep 1, 2026
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L, 2022-2023 Jeep Grand Cherokee, and Jeep Grand Cherokee 4XE vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
Dealers will replace the rear coil spring lower isolators, free of charge. Interim notification letters, notifying owners of the safety risk, are expected to be mailed September 29, 2026. Additional letters will be sent once the final remedy is available. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 89D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on September 9, 2026. This recall replaces NHTSA recall numbers 26V051 and 23V413. Vehicles already repaired under the previous recalls will need to have the new remedy completed.
Campaign 26V562000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 30, 2026
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee, 2023 Jeep Wagoneer, 2024 Jeep Grand Cherokee L, and Jeep Wagoneer L vehicles. A software error may cause the transmission gear selection indicator not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect."
A missing gear selection indicator may lead to unintended vehicle movement or a vehicle rollaway, increasing the risk of a crash.
Dealers will update the shifter module software, free of charge. Owner notification letters were mailed August 20, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 30D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning July 9, 2026.
Campaign 26V413000 on NHTSA.gov
Air bags, air bag/restraint control module, softwareMay 21, 2026
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee and 2023-2025 Jeep Grand Cherokee L vehicles. A software error in the occupant restraint controller module may cause the delayed deployment of the side air bags during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Delayed air bag deployment during a crash increases the risk of injury.
Dealers will update the occupant restraint controller module software, free of charge. Some owner notification letters are expected to be mailed June 18, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 01D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.
Campaign 26V328000 on NHTSA.gov
Suspension, rear, springs, coil springsJan 29, 2026
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
Dealers will inspect and repair the rear coil spring assembly, as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 12, 2026. Additional letters will be sent once the final remedy is available, anticipated in March 2026. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20D. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 30, 2026. This recall replaces NHTSA recall number 23V413. Vehicles already repaired under the previous recall will need to have the new remedy completed.
Campaign 26V051000 on NHTSA.gov
Electrical system, propulsion system, traction batteryPark outsideOct 30, 2025
Chrysler (FCA US, LLC) is recalling certain 2020-2025 Jeep Wrangler 4Xe and 2022-2026 Grand Cherokee 4Xe vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
A vehicle fire can increase the risk of injury.
Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Some owner notification letters were mailed beginning December 17, 2025. The remaining owner notification letters will be mailed at a later date. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 68C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning November 6, 2025. Vehicles that were previously recalled for the same issue under NHTSA Recalls 24V720 and 23V787 will need to have the new remedy performed.
Campaign 25V741000 on NHTSA.gov
Electrical system, propulsion systemSep 4, 2025
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV) vehicles. A software error within the hybrid control processor may result in a loss of drive power.
A loss of drive power increases the risk of a crash.
Dealers will update the hybrid control processer software, free of charge. Owner notification letters were mailed October 14, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 73C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 11, 2025.
Campaign 25V576000 on NHTSA.gov
Seats, mid/rear assembly, head restraintJul 17, 2025
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
Campaign 25V472000 on NHTSA.gov
Visibility, defroster/defogger/hvac system, fan/motorJun 26, 2025
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The blower motor may fail, which can cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
An inoperative windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of a crash.
Dealers will inspect and replace the blower motor, as necessary free of charge. Owner notification letters were mailed July 8, 2025. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 49C.
Campaign 25V430000 on NHTSA.gov
Air bags, side/windowNov 27, 2024
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
An air bag that does not deploy during a crash increases the risk of injury.
Dealers secured the connector, free of charge. All affected vehicles have been remedied. Owner notification letters were mailed December 17, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B3B.
Campaign 24V897000 on NHTSA.gov
Back over prevention, sensing system, cameraJun 13, 2024
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
Campaign 24V436000 on NHTSA.gov
Seat belts, critical fastenersJun 13, 2024
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee vehicles. A bolt for the second-row seat belt buckle may not be tightened properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
An improperly secured seat belt buckle may not properly restrain occupants during a crash, increasing the risk of injury.
Dealers will inspect and tighten the second-row seat buckle bolt as necessary, free of charge. Owner notification letters were mailed July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 70B.
Campaign 24V434000 on NHTSA.gov
Back over prevention, sensing system, cameraApr 25, 2024
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee and Grand Cherokee L vehicles. Improperly fastened screen module connections may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of injury or crash.
Dealers will secure the display screen module connections, free of charge. All vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44B.
Campaign 24V291000 on NHTSA.gov
Back over prevention, sensing system, cameraApr 25, 2024
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2023-2024 Jeep Grand Cherokee L vehicles. An improperly connected coaxial cable may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of injury or crash.
Dealers will secure the coaxial cable connection, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 40B.
Campaign 24V289000 on NHTSA.gov
Air bags, frontal, driver clockspring/spiral cassetteMar 14, 2024
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ram 3500 Cab Chassis with a GVWR less than 10,000 lbs., and Chrysler Voyager vehicles. The steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
An air bag that does not deploy in a crash can increase the risk of injury.
Dealers will inspect and replace the steering column control module, as necessary free of charge. Some owner notification letters were mailed April 11, 2024 through June 20, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 14B, 33B, 34B, 35B, 36B.
Campaign 24V199000 on NHTSA.gov
Suspension, front, control arm, upper ball jointFeb 22, 2024
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
A loss of vehicle control increases the risk of a crash.
Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters were mailed April 2, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 10B.
Campaign 24V132000 on NHTSA.gov
Exterior lighting, headlightsFeb 22, 2024
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. When the master headlight switch is set to the AUTO position, the driver may be unable to quickly activate the high beams. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
High beam headlights that do not activate as intended can reduce visibility, increasing the risk of a crash.
Dealers will reconfigure the vehicle high beam parameters, free of charge. Owner notification letters were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 12B.
Campaign 24V130000 on NHTSA.gov
Visibility, defroster/defogger/hvac systemFeb 15, 2024
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. A hybrid control processor (HCP) software error may cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
An inoperative windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of a crash.
Dealers will update the HCP software, free of charge. Owner notification letters were mailed February 29, 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 04B.
Campaign 24V111000 on NHTSA.gov
Back over prevention, display functionAug 14, 2023
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview image that does not display while in reverse decreases the driver's visibility of the rear view, increasing the risk of injury or crash.
Dealers will update the Central Vision Park Assist Module software, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 56A.
Campaign 23V577000 on NHTSA.gov
Suspension, rear, springs, coil springsJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. The rear coil springs may have been incorrectly installed and detach from the vehicle while driving.
Rear coil springs that detach from the vehicle while driving increases the risk of a crash.
Dealers will inspect and if necessary, repair the rear coil spring assemblies, free of charge. Owner notification letters were mailed June 29, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 64A. This recall is replaced by NHTSA recall 26V051. All vehicles will need to have the new recall remedy performed.
Campaign 23V413000 on NHTSA.gov
Steering, columnMay 18, 2023
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.
A loss of steering control increases the risk of a crash.
Dealers will inspect and, if necessary, replace the intermediate shaft and assembly parts, free of charge. Owner notification letters were mailed June 6, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 58A.
Campaign 23V352000 on NHTSA.gov
Equipment, other, labelsMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee L and Grand Cherokee vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
FCA US, LLC will mail owners the warning label information, free of charge. Dealers will inspect unsold vehicles and install the required label, as necessary, free of charge. Owner notification letters were mailed May 25, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 52A.
Campaign 23V336000 on NHTSA.gov
Representative owner complaints: other or unspecified
63 reports, newest first. Show all
Other or unspecified, Sep 15, 2026
I am filing a complaint regarding the front fascia/bumper on my 2023 Jeep Grand Cherokee. The front fascia is separating and developing a visible gap near the headlight and adjoining body panel. I contacted Jeep Customer Care and was told there was no recall for this condition and to have the vehicle inspected by a Jeep dealership. A dealer later suggested the condition could possibly be related to prior body damage or repair based on panel alignment and possible paintwork. However, I have not been provided documentation identifying a specific damaged component or establishing that prior damage caused the current separation. I subsequently learned that Stellantis issued STAR Online Case S2223000075, “Front Fascia Cover Gaps And Or Poor Fitment,” addressing front fascia fitment concerns. My vehicle is experiencing separation/gapping in this same general area. I have also personally observed and photographed several other Grand Cherokees displaying similar-looking gaps near the fascia/headlight area. I do not know their accident or repair histories and cannot state that they have the same cause. I am requesting that NHTSA review this complaint with any similar reports and determine whether the fascia attachment system, retainers, mounting tabs, clips, brackets, or related components can allow the fascia to progressively separate during normal use. I am concerned that this may extend beyond a cosmetic issue if the fascia or associated components can become loose while driving. I have photographs, dealer information, and Jeep Customer Care documentation available upon request.
Other or unspecified, Engine, Fuel/propulsion system, Aug 31, 2026
CRITICAL VEHICLE SAFETY COMPLAINT - CHRONIC MULTI-SYSTEM DEFECTS The vehicle is a 2023 Jeep Grand Cherokee 4xe operating under severe chronic safety non-compliance. The vehicle has an active, un-remedied engine block casting sand contamination fire/loss of propulsion and crash risk (FCA 78C / NHTSA 25V-766) listing 'Parts Unavailable.' It also carries an open side-curtain airbag deployment failure recall (NHTSA 26V-328). Furthermore, the vehicle experiences intermittent climate control and HVAC failures where the heating, air conditioning, and windshield defroster loops completely disable while in motion on the highway. This directly mirrors the safety vulnerabilities detailed in federal recall 24V-111 (FCA 04B), where faulty hybrid control processor software leaves the front windshield defogger inoperable. When this occurs, the windshield instantly fogs over at high speeds, resulting in an unrecoverable, immediate loss of forward visibility. In addition, temperatures in the summer are between 100 and 120 degrees. Having no air conditioning during this time is a health and safety concern. Dealership technicians state they 'cannot replicate' the issue, forcing me to operate a vehicle that routinely violates Federal Motor Vehicle Safety Standard No. 571.103. Operating this highly volatile hybrid asset on a regular 4.5-hour remote highway commute to act as a caregiver for an elderly parent presents a life-threatening environment. The vehicle is a severe liability threat due to active fire and crash risk, structural airbag failure, and sudden visibility blinding.
Other or unspecified, Jul 23, 2026
See safety recall from November 2025, no fix at this time
Electrical system, Other or unspecified, Fuel/propulsion system, Jul 23, 2026
At the end of March 2026, the hybrid battery was replaced due to a recall by the dealership. After this, several software updates done, including the BCM, per technician's notes. In May 2026, my vehicle was found bricked in my driveway, unable to jump start, giving warnings regarding the dual charging system. After being towed to the dealership, they found my 12v battery was dead and stated that it needed to be replaced, which was done, with no further testing per technician's notes. Six weeks later, in July 2026, my vehicle was found bricked in my driveway again, giving the same warnings on the dashboard as it did in May. Once towed to the dealership again, with further parasitic testing, they found a "TSB about improper BCM software causing the 12v systems battery to be drained, as well as the kombi flickering which was also experienced while vehicle was in shop. TSB stated the BCM needs to be flashed." (taken from the technician's notes). As the dealership explained it to me, my vehicle failed to receive an update for the BCM, causing this glitch to drain my 12v battery. Due to my vehicle exceeding the 36,000-mile warranty, the dealership forced me to pay for the work done in both May and July, in addition to paying for a rental car while my vehicle was in the shop, even though the cause of this problem originated from the manufacturer, and was no cause of mine.
Other or unspecified, Mar 30, 2026
July 31, 2024, purchased a new 2023 Jeep Grand Cherokee Summitt (Hybrid) from local Chrysler/Dodge dealer in Las Vegas Nevada. Keeping this very high level, after the 3rd day the vehicle would not start. The dealer sent technician to our home however finally had to be towed to the dealer. The dealer inspected the vehicle on several occasions while continuing to work directly manufacture, however after weeks had been advised the parts did not fix the issue. Opened case (xxxxxxxx) with parent company of Chrysler (Stellantis). week after week customer service said they are working on the issue. Finally, at around 45 days we had to buy another vehicle based on need for transportation. Along the way we make vehicle & insurance payments every month. Additionally, we received a recall notice that the vehicle was subject to a fire. Do not park in or around buildings. At the 80-day mark we advised the dealer to get us out of this vehicle. Dealer said the vehicle is now a used car so must face deprecation plus loss of down payment. Based on no fix to original problem and risk of fire. Stellantis advised now that we do not own the Jeep, we are not eligible for any assistance or compensation for loss and thus Cased closed.
Electrical system, Other or unspecified, Engine, Mar 27, 2026
Unknown what actually occurs but the entire car shuts off while driving. It has happened to me twice in traffic. Once no warnings, the second time the tire pressure sensor fault flashed went away and then the entire car just shut down while I was driving. I had my child with me and was a scary moment could’ve cause a serious accident or potential death. Car was stuck in the road for over 30min before I could get it to restart and move to a safer location.
Other or unspecified, Mar 10, 2026
Dear Sir or Madam, I am writing to report serious safety concerns regarding my 2023 Jeep Grand Cherokee, VIN [XXX] , which still has 11 months remaining on the lease. During the two years of this lease, the vehicle has had several recalls and repeated mechanical problems every 2–3 months, including a recent transmission replacement. The vehicle is currently affected by Recall 68C. I have maintained the vehicle responsibly and completed oil changes on time. Recently, while driving on the freeway, the dashboard began flashing red warnings and the vehicle lost power, forcing me to slow down in traffic. With help from Highway Service Patrol, I managed to move the car off the freeway. The vehicle would not restart properly and required several attempts before it began working again. I scheduled an appointment with the dealership for the recall repair and oil change. However, after one of the case managers informed me that my vehicle appeared eligible for the Buy Back program, my recall repair appointment was canceled. Later, my case was reviewed by Mrs. Khushbu (Customer Retention Specialist), who informed me that the vehicle was not eligible for buyback and closed my case (#[XXX]) without clearly explaining the reason. As a single working mother, I depend on reliable transportation. I now experience anxiety every time I drive this vehicle due to safety concerns. Two days ago, the same issue occurred again on the freeway — the dashboard flashed red, the gas pedal became unresponsive, and the vehicle stopped, taking 20–30 minutes to restart. Because of these repeated failures and safety risks, I no longer feel safe driving this vehicle. I respectfully request that Stellantis/Jeep review this matter and provide a fair resolution. I am not interested in replacing this vehicle with another Jeep, as I have lost confidence in this model. Given the circumstances, this situation may fall Thank you for your attention. I look forward to your response. Sincerely INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Other or unspecified, Feb 28, 2026
My 2023 Jeep Grand Cherokee 4xe (VIN [XXX] ) has been out of service since [XXX] due to Recall 68C involving the high-voltage battery fire risk, as well as Recall 73C (hybrid control processor software). The vehicle was delivered to the dealership on January 6, 2026 and has remained in their possession continuously with no firm repair completion date provided. The primary recall involves a high-voltage battery defect that presents a potential fire hazard. As of today, the vehicle has been out of service for more than 45 days. I have been deprived of use of the vehicle due to an unresolved safety recall and lack of available repair remedy or parts. This complaint is being filed to document the prolonged inability to repair a federally recognized safety defect and the extended out-of-service period. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Other or unspecified, Fuel/propulsion system, Feb 19, 2026
On December 17, 2025, I brought my 2023 Jeep Grand Cherokee 4xe (30th Anniversary Edition) to Los Angeles Chrysler Dodge Jeep Ram for safety recall 68C involving the high-voltage (HV) battery. The dealer performed the required recall software update/flash and diagnostic and confirmed the vehicle failed 68C, meaning the HV traction battery pack requires replacement. The vehicle remains at the dealer and is available for inspection. I cannot take the vehicle home even if I tried: per the recall process it must remain at the dealer once it fails, and the software flash/diagnostic effectively “bricked” the vehicle, rendering it undriveable until the HV battery is replaced. This defect involves the HV battery, a critical energy-storage component with serious safety implications. The problem has been confirmed by an authorized dealer; no police/insurance inspection. The dealer initially stated the battery would arrive around January 12, 2026, but it did not. At ~4 weeks out of service I called the dealer for an update—no ETA, status, or tracking. The dealer has never proactively contacted me. At ~8 weeks I called Jeep Cares—no ETA, tracking, or meaningful update; they only contacted the dealer. I am still making payments on a vehicle immobilized at the dealer for ~9 weeks due to the recall remedy delay. I also did not receive the $100 recall compensation gift cards and Jeep Cares has not resolved that. I am filing this complaint because the recall remedy is not being provided within a reasonable time, leaving me without transportation and without any timeline for a critical safety-recall repair.
Other or unspecified, Feb 16, 2026
Dealer reported the incorrect mileage on my vehicle when I took it in for service. Now today when I came in 02/16/2026, they told me about this issue and it affected my warranty and also affected my car fax record for my vehicle.
Other or unspecified, Jan 27, 2026
Traveling 66 miles an hour, using cruise control, car shutdown completely lost power. Went from 60 to 0 very fast. Stuck on the side of the expressway. early morning freeway. Little to know traffic. Was able to maneuver thru 3 lanes to make it to the shoulder before going 0. Message displayed to park vehicle, wait until vehicle can restart.
Electrical system, Other or unspecified, Jan 22, 2026
Our Jeep has a nation wide battery recall (2023 Jeep Grand Cherokee 4xe) and we brought it in to be fixed. They said that it will take 6 weeks - months (they dont know) when the updated battery will be ready. They are saying we need to rent our own car as we wait, and we shouldn't take it home to drive because it's too unsafe and a liability. We have spent hours on the phone with Chrysler, Jeep, etc. to address this and they keep just bouncing us around or hanging up on us. In addition, we received a notice from Chrysler a few weeks ago that asked to ensure we had updated our deductibles and coverage specific to fire. It is clear that they are trying to cover their end of the liability of this massive safety recall that needs to be addressed. The dangers of driving our children in this car, along with the lack of trying to help resolve this issue is unacceptable and an example of corporate malfeasance.
Other or unspecified, Dec 17, 2025
It sounds like the body of my car is detaching from the frame. Like my coil springs are loose or coming out.
Other or unspecified, Dec 16, 2025
There is no heat in truck. It has something to do with the 2 way control valve. When driving you cannot defrost the front window when it fogs up and sometime freezes. Very dangerous to drive since it is winter here in NJ. Brought up to dealer months ago. Trying to deal with it but hard to drive in cold. Said it wasn't under warranty but it started before warranty was up. I see this as a safety hazard and there should be a recall on these.
Electrical system, Other or unspecified, Engine, Dec 4, 2025
My Jeep hybrid is under an active safety recall with no available remedy. The manufacturer has instructed owners not to charge the hybrid battery system, which means the vehicle cannot be used as designed. I am continuing to make loan payments on a vehicle whose primary advertised functionality has been disabled due to a safety defect. I have contacted Jeep/Stellantis repeatedly through their recall assistance lines and have been transferred, disconnected, or told to call numbers that do not resolve the issue. No timeline or interim remedy has been provided. The vehicle is materially impaired, and the lack of a fix poses safety concerns and financial harm to owners. I am requesting NHTSA intervention due to the absence of any manufacturer solution or support.
Electrical system, Other or unspecified, Forward collision avoidance, Dec 1, 2025
This vehicle can create a fire. My home is at risk, other cars/structures parked near it, and people who drive the vehicle are at risk of fire. This is the 2nd time we have received notice of fire hazard for this make/model. The dealership is aware of the problems. check engine light stays on and nobody can figure out why. I cannot charge my car, park near anyone/anything, and constant fear of my car setting fire while driving it.
Other or unspecified, Nov 11, 2025
My family went on a weekend trip the day we left town the heat was working great. The next day we noticed that the heat was on but the air coming out of the vents was not as hot as the day before. We attempted to turn the heat off and back on still blowing warm to cool air. The heating system blows cool air at times. I took the vehicle into the dealer and they said the reason we didn't have heat was due to the electric battery needed to be charged. We could not understand why the car had to be charged in order to have heat. The problem has not been reproduced by a dealer. It has not been inspected by the manufacturer.
Electrical system, Other or unspecified, Visibility/wiper, Oct 9, 2025
Unsafe, Defective Vehicle & Refusal to Remedy Vehicle: 2023 Jeep Grand Cherokee 4xe Overlander VIN: [XXX] Purchase Date: [XXX] Dealership: Route 18 Chrysler Jeep Dodge Ram, East Brunswick, NJ I purchased this vehicle new in June 2023. From the first weeks, it has displayed severe, life-threatening defects that make it unsafe and undriveable. Despite presenting it to seven authorized Jeep service stations and contacting both the dealership and Jeep/Stellantis repeatedly, no effective repair, replacement, or buyback has been provided. The SUV has just 1,000 miles yet has been out of service for over two years, resulting in substantial financial loss and hardship. Safety Defects HVAC/Defrost Failure: After 20–30 miles, the A/C stops cooling and blows only hot air. The blower often shuts off completely, fogging the windshield and reducing visibility to zero. Jeep has acknowledged this defect under NHTSA Recall 24V111 (Manufacturer Code 04B), but no remedy has been made available. HUD Mirror Glare: The Head-Up Display mirror is misaligned and reflects light from headlights, streetlights, and sunlight across the windshield, producing blinding glare and making safe driving impossible. Failed Remedy Attempts Seven Jeep service centers refused long test drives, logging less than 5 miles even though the HVAC issue occurs after 30–50 miles. Route 18 staff admitted seeing the HUD glare but told me to “tint the windshield.” Management was dismissive, and Jeep/Stellantis corporate has ignored all follow-ups for over two years. Impact and Remedy Requested I have paid tens of thousands in loans, insurance, towing, storage, and rentals for a vehicle I cannot safely drive. I request an immediate buyback or full refund, or replacement with a safe, defect-free vehicle, plus reimbursement of all related costs. This Jeep is unsafe and abandoned by dealer and manufacturer. Regulators must act now before more consumers are harmed. – [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Other or unspecified, Sep 19, 2025
Vehicle recall but manufacturer does not have a remedy and this is my only vehicle. My hybrid light came on and flashed off. Stellantis (FCA US, LLC) is recalling approximately 91,787 units of its 2022 to 2026 Jeep Grand Cherokee 4xe plug-in hybrid electric vehicles (PHEV) due to a software error within the hybrid control processor that may result in a loss of drive power. An unexpected loss of propulsion could cause a vehicle crash without prior warning.
Electrical system, Other or unspecified, Engine, Sep 15, 2025
I am writing to express my serious concerns regarding the safety of my Jeep. My vehicle has been to the Jeep dealership approximately five times for the recurring Service Hybrid System Error. Most recently, in August 2025, I received this error again along with a check engine light. Each time this error occurs, I notice that my Jeep drives differently, which raises concerns about its reliability and safety. At present, my Jeep has been at the dealership for approximately 25 days. The dealership has indicated that the issue is related to the 73C code. Despite repeated visits, the problem has not been permanently resolved. I am very concerned about my own safety, as well as the safety of others on the road, particularly because I have been informed that my Jeep is part of the 1% recall group. The ongoing malfunction makes me uneasy about driving the vehicle, and I strongly believe this presents a potential hazard. I respectfully request urgent attention to this matter and a clear resolution to ensure the vehicle is safe to operate.
Electrical system, Vehicle speed control, Other or unspecified, Sep 7, 2025
I started with the 95B recall when car owners were instructed to not plug in their vehicles or park near any other structures for about 4 months until a fix was released. Then my car experienced multiple SERVICE HYBRID SYSYTEM errors. The car physically shut down on two separate occasions, both while I was transporting my child, putting us at extreme risk for an accident. It has been at the dealership since July 2025 with the mechanic receiving a DIGITAL CRASH CODE. His attempts to talk with someone at Jeep/Stelantis have gone unanswered. The vehicle is currently located at the Jeep dealership in Los Cabos, Baja California Sur, Mexico and is available for inspection upon request.
Electrical system, Other or unspecified, Aug 29, 2025
In February I had the 95b recall completed and a short time afterwards started getting a service hybrid vehicle system light and even a check engine light at one point. One of those instances with the service hybrid vehicle system light my car just turned off while I was driving it with my children in the back seat and cars behind me. I lost all control of the steering and vehicles power except it switched to the accessory. I tried to restart but it would not. I had to come to a complete stop, place in park, turn off the accessory and then restart the vehicle. The vehicle was seen promptly following the incident where I was told to drive it on esave and they would try ordering a part that could possibly be a fix. While waiting for the part the vehicle was seen at another dealership that recommended not replacing that part that there was no issue with the vehicle and to drive it on e save or make sure the battery had a charge while driving in hybrid mode. Which is not a solution. Since then I have had several instances of the service hybrid vehicle system warning lights and that includes while driving it on e save which is gas only. Unfortunately the warning comes and goes quickly while driving so it’s not always easy to take a photo while driving although I do have a few to attach.
Other or unspecified, Forward collision avoidance, Aug 21, 2025
While driving, vehicle begins shifting down and jerking to stop. Emergency brake engages while driving.
Other or unspecified, Aug 8, 2025, fire
VEHICLE WAS PARKED AND UNOCCUPIED AND IT EXPLODED.
Electrical system, Other or unspecified, Fuel/propulsion system, Jul 24, 2025
A known issue by jeep affecting many Grand Cherokee PHEV Hybrids, all following the 95 B recall. The recall repair 95 B is attributed to be causing Red Flag Dashboard Warnings to "service hybrid system". Dealer computer scans document these incidents as a "Digital Crash" of the vehicle's onboard computer. Multiple incidents for me have been transitory but for others, these digital crashes are causing engine shut downs on the highway -- see the attachments for 4 such cases downloaded from the Jeep website. Obviously crazy things can happen when a car's computer shuts down while driving -- no one knows if my next Digital Crash could shut down my engine when I am in a multi-car passing situation on a 2 lane highway at 70 MPH and yet that scenario is happening to others. I have seen 3 jeep dealers and have documentation on those digital scans for my vehicle-- Jeep is aware of the problem but they have no-fix. There are over 500 complaints on the public jeep 4xe website across multiple conversation threads of people having this exact problem. You can see from the attachment that the dealers are telling owners that the cars are 'unsafe to drive' because they do recognize that the next digital crash of the computer will be a fatal accident. None of these problems existed before that recall was available in January. Something in that NHTSA 95 B recall for the Grand Cherokee PHEV was defective and is causing these digital crashes -- jeep does not dispute that, at least from what I have been told. Jeep has to be required to do another recall to fix the earlier 95 B recall. It has been close to 6 months now without a fix and nothing is happening. It is probably a software fix, but it needs to be done and at this point it appears that they must be forced to do so by NHTSA. Please see the 4 attachments of what others have encountered. < on your below questions -- Multiple incidents, multiple dates, multiple speeds for me>