2011 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,518 owner complaints filed for this model year. This is the highest complaint count among 23 Sorento model years with reports.
Of the 2011 reports, 42 involved a crash and 62 involved a fire. 50 people were injured.
What owners report most often
Recalls and investigations
EngineDec 21, 2023
Kia America, Inc. (Kia) is recalling certain 2011 Sorento vehicles. An engine compartment fire can occur while driving.
A fire increases the risk of injury.
Dealers will install Knock Sensor Detection System (KSDS) software and replace the engine as necessary, free of charge. Owner notification letters were mailed February 9, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC291.
Campaign 23V877000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Campaign 23V652000 on NHTSA.gov
Power train, automatic transmissionOct 6, 2015
Kia Motors America (Kia) is recalling certain model year 2011-2013 Kia Sorento vehicles manufactured October 19, 2009, to January 31, 2013. In the affected vehicles, if excessive force is applied to the gear shift lever, the brake-shift interlock mechanism may chip or crack allowing the transmission being able to be shifted out of "Park" without the brakes being depressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Without requiring the brake to be pressed, the vehicle may be unintentionally shifted out of Park, allowing it to roll, which may result in a crash.
Kia will notify owners, and dealers will replace the brake-shift interlock mechanism, free of charge. The recall began on November 9, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC124.
Campaign 15V626000 on NHTSA.gov
Exterior lighting, brake lights, switchApr 1, 2013
Kia Motors Corporation (Kia) is recalling certain model year 2007-2010 Rondo, model year 2007-2011 Sedona, Sorento and Sportage, model year 2010-2011 Soul, model year 2008-2011 Optima, model year 2010 Forte, model year 2007-2009 Amanti, and model year 2009 Borrego vehicles. Originally, in April 2013, Kia recalled 623,658 model year 2007-2010 Rondo and Sportage, model year 2007-2011 Sorento, model year 2007 Sedona, model year 2010-2011 Soul, and model year 2011 Optima vehicles. In September 2013, Kia informed the agency that it was adding an additional 356,719 vehicles to this campaign. The total number of vehicles being recalled is now 980,377. In the affected vehicles, the stop lamp switch may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause an inability to deactivate the cruise control by depressing the brake pedal. Additionally, a malfunctioning stop lamp switch may also result in intermittent operation of the push-button start feature, affect the operation of the brake-transmission shift interlock feature preventing the shifter from being moved out of the PARK position and cause the Electronic Stability Control (ESC) malfunction light to illuminate.
Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the transmission shifter may be able to be moved out of PARK without first applying the brake. This may lead to unintentional movement of the car which may increase the risk of a crash.
Kia will send an interim notification to owners in May 2013. When parts are available, owners will receive a second notification and dealers will replace the stop lamp switch, free of charge. Owners may contact Kia at 1-800-333-4542. Kia's recall campaign number is SC098.
Campaign 13V114000 on NHTSA.gov
EquipmentOct 6, 2011
CURT MANUFACTURING IS RECALLING CERTAIN TOW PACKAGE WIRING HARNESSES, PART NUMBER 56024, THAT CONNECT TOW VEHICLE LIGHTING CIRCUITS TO TRAILER LIGHTING CIRCUITS SOLD FOR USE ON CERTAIN MODEL YEAR 2009 THROUGH 2011 HYUNDAI VERACRUZ AND KIA SORENTO VEHICLES. THE UNITS ARE NOT WATER-TIGHT AND MOISTURE CAN SEEP INTO THE CONVERTER MODULE AND DEFEAT THE MODULE'S INTERNAL CIRCUIT PROTECTION.
WITHOUT THE CIRCUIT PROTECTION, THE MODULE CAN OVERHEAT POSSIBLY RESULTING IN A FIRE.
CURT MANUFACTURING WILL NOTIFY OWNERS AND REPLACE THE TOW PACKAGE WIRING HARNESS. THE REMEDY WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 17, 2011. OWNERS MAY CONTACT CURT MANUFACTURING AT 1-715 831-8713.
Campaign 11E041000 on NHTSA.gov
Power train, driveline, driveshaftApr 25, 2011
KIA IS RECALLING CERTAIN MODEL YEAR 2011 SORENTO 2WD VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS AND 2.4L ENGINES MANUFACTURED FROM THE START OF PRODUCTION THROUGH MAY 22, 2010. THE INTERMEDIATE SHAFT MAY SUFFER FROM NOISE AND EXCESSIVE WEAR DUE TO A MISALIGNMENT OF THE INTERMEDIATE SHAFT WITH THE RIGHT SIDE OUTPUT GEAR. CONTINUING TO DRIVE THE VEHICLE IN THIS CONDITION LEADS TO THE DEVELOPMENT OF A WHIRRING/WHINING NOISE AND CAN EVENTUALLY CAUSE DAMAGE TO THE AUTOMATIC TRANSMISSION.
DAMAGE TO THE TRANSMISSION MAY CAUSE LOSS OF MOTIVE POWER, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE RIGHT SIDE OUTPUT GEAR AND INTERMEDIATE SHAFT FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MAY 2011. OWNERS MAY CONTACT KIA AT 1-800-333-4542.
Campaign 11V258000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperNov 24, 2010
KIA IS RECALLING CERTAIN MODEL YEAR 2011 SORENTO VEHICLES MANUFACTURED FROM SEPTEMBER 14, 2010, THROUGH OCTOBER 4, 2010. SOME OF THE REAR BRAKE CALIPERS MAY NOT HAVE BEEN PROPERLY MACHINED.
AS A RESULT, BRAKE FLUID WILL LEAK, FOLLOWED BY ILLUMINATION OF THE MALFUNCTION INDICATOR LIGHT INDICATING THE BRAKE FLUID LEVEL IS LOW AND SHOULD BE CHECKED, THEN A SOFT OR SPONGY BRAKE PEDAL FEEL, AND IF NOT SERVICED, REDUCED BRAKING POWER WHICH COULD INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT THE REAR CALIPERS AND REPLACE IT IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 10, 2010. OWNERS MAY CONTACT KIA CONSUMER ASSISTANCE CENTER AT 1-800-333-4542.
Campaign 10V599000 on NHTSA.gov
Electrical system, wiringAug 31, 2010
KIA IS RECALLING CERTAIN MODEL YEAR 2010 SOUL AND MODEL YEAR 2011 SORENTO VEHICLES MANUFACTURED FROM SEPTEMBER 7, 2009 THROUGH JULY 30, 2010. A LIMITED NUMBER OF WIRING HARNESSES SUPPLIED BY JCI AND USED FOR THE LIGHTING IN THE KIA SOUL VEHICLE'S ADVANCED LIGHTING SPEAKERS, LOCATED IN THE FRONT DOOR TRIM PANELS, AND THE KIA SORENTO VEHICLE'S INTERIOR ACCENT ILLUMINATION, LOCATED IN THE FRONT AND REAR DOOR TRIM PANELS, MAY HAVE BEEN IMPROPERLY SOLDERED.
WHEN THE LIGHTS ARE ILLUMINATED UNDER CERTAIN CONDITIONS, AN ELECTRICAL SHORT MAY OCCUR THAT CAN RESULT IN A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESSES FOR THE LIGHTS IN THE KIA SOUL VEHICLE'S ADVANCED LIGHTING SPEAKERS, AND THE WIRING HARNESS FOR THE KIA SORENTO VEHICLE'S INTERIOR ACCENT ILLUMINATION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 13, 2010. OWNERS MAY CONTACT KIA CONSUMER ASSISTANCE CENTER AT 1-800-333-4542.
Campaign 10V388000 on NHTSA.gov
Representative owner complaints: power train
265 reports, newest first. Show all
Suspension, Service brakes, Hydraulic, Engine and engine cooling, Power train, Vehicle speed control, Interior lighting, Equipment, Feb 3, 2011
2011 KIA SORENTO. CONSUMER WRITES REGARDING PROBLEMS WITH VEHICLE WITHIN THE FIRST 2 MONTHS OF PURCHASE *TGW THE CONSUMER STATED THE STALLED WHILE DRIVING ON THE HIGHWAY. IT WOULD DOWN SHIFT UNEXPECTEDLY AND THEN JERK AND JOLT. THERE WERE TIMES WHEN THE CONSUMER APPLIED THE ACCELERATOR AND THE VEHICLE WOULD NOT RESPOND FOR A SHORT PERIOD BEFORE THE VEHICLE REVVED UP AND ACCELERATED. THE VEHICLE ALSO PULLED TO THE RIGHT AND THERE WAS A BAD GRINDING/RUBBING SOUND COMING FROM THE FRONT DRIVERS SIDE OF THE VEHICLE, ALONG WITH SPONGY BRAKES WHICH WAS A PROBLEM FROM THE START. THE CONSUMER STATED WHEN SHE STARTED THE VEHICLE, THERE WAS A KNOCKING NOISE COMING FROM THE ENGINE. THE INTERIOR LIGHTS WENT OUT, THE DRIVERS SIDE WINDOW SWITCH WAS FAULTY AND THE BACK-UP CAMERA STOPPED WORKING. *JB
Power train, Jan 24, 2011
I HAVE HAD MY KIA SORENTO FOR 10 MONTHS. IT HAS BEEN BACK TO THE DEALERSHIP 4 TIMES FOR TRANSMISSION ISSUES. ON THE THIRD TIME THAT IT WENT BACK, THEY DECIDED TO PUT A NEW TRANSMISSION IN IT. IT WORKED FOR THREE MONTHS. I WAS DRIVING HOME FROM KY WHEN THE TRANSMISSION STARTED LEAKING. THIS WAS SUPPOSE TO BE A NEW TRANSMISSION. ARE THERE OTHER ISSUES WITH OTHER CARS??? *TR
Power train, Jan 19, 2011
AFTER COMPLETEING THE SECOND NHTSA COMPLAINT #10377110 LAST EVENING ON OUR 2011 KIA SORENTO, MY SPOUSE CAME HOME FROM DRIVING THE 2011 KIA SORENTO (WITH TWO PREVIOUS TRANSMISSION COMPLAINTS) AND INFORMED MYSELF THE VEHICLE NOW ACCELERATES ON ITS OWN!!! MY SPOUSE STATED "THE ENGINE STARTED REVING ALL BY ITSELF" SO I HIT THE BRAKES. SHE STATED THE VEHICLE'S BRAKES DID IN FACT STOP THE VEHICLE AND SHE WAS ABLE TO DRIVE HOME SAFELY WITH NO FURTHER INCIDENCE. PLEASE DO SOMETHING ABOUT THE KIA SORENTO BEFORE SOMEONE IS HURT. WE WILL NO LONGER DRIVE THE VEHICLE FOR ANY REASON. *TR
Power train, Jan 18, 2011
RECEIVED OUR "REPAIRED" 2011 KIA SORENTO BACK, AFTER 6 WEEKS OF BEING WITHOUT IT FROM PREVIOUS TRANSMISSION FAILURE, ON 29 DEC 2010. THE VEHICLE SMELLED AS THOUGH IT WERE HOT ON DRIVE HOME FROM DEALERSHIP. THE NEXT MORNING 30 DEC 2010, WITH THE VEHICLE RUNNING AND WHILE AT AN INTERSECTION, I PUT THE VEHICLE IN DRIVE BUT NOTHING HAPPENED EXCEPT A GRINDING NOISE. I MOVED THE SHIFT UP AND DOWN FOR SEVERAL SECONDS AND EVEN TRIED TURNING THE VEHICLE ON AND OFF TO NO AVAIL. FINALLY AFTER SEVERAL SECONDS, I MOVED THE SHIFTER INTO DRIVE AND THE GRINDING DID NOT OCCUR AND THE VEHICLE TOOK OFF. THE INCIDENT OCCURRED, AS DID THE INITIAL FAILURE 6 WEEKS AGO, AT AN INTERSECTION WHEREBY I COULD HAVE BEEN INJURED. THE VEHICLE NOW, AT RANDOM, REPEATS THE SAME SCENARIO. *TR
Power train, Jan 17, 2011
TRANSMISSION ON MY 2011 KIA SORENTO WENT WHEN I WAS EXITING A ROADWAY. CAR JUST WOULDN'T MOVE FORWARD ANYMORE. ENGINE WAS STILL RUNNING. *TR
Steering, Suspension, Power train, Jan 9, 2011
FRONT STRUT FAILURE AT 3K MILES. CAR RANDOMLY HAS A LOUD METALLIC CLUNK SOUND WHEN STARTING, SOMETIMES THE CAR WILL SURGE/JUMP FORWARD WHEN STARTING (WHILE THE CAR IS IN PARK, PARKING BRAKE ON AND FOOT ON BRAKE). THE TRANSMISSION SHIFTER GETS STUCK IN PARK AND DOES NOT RELEASE, WITH GREAT EFFORT RELEASING FROM PARK(CAR MADE LOUD METALLIC CLANK SOUND AND SURGED/JUMPED IN REVERSE). I'M AFRAID TO PARK TOO CLOSE TO ANOTHER CAR BECAUSE STARTING CAR CAN CAUSE COLLISION. WHEN THE TRANSMISSION IS STUCK THE BRAKES DEPRESS TO FLOOR OF CAR. SINCE DAY ONE THE CAR HAS PULLED TO THE RIGHT, AFTER STRUT REPLACEMENT THE PROBLEM IS WORSE (THE FASTER THE SPEED THE HARDER IT IS TO STEER STRAIGHT).
Power train, Nov 29, 2010
TRANSMISSION AND DRIVESHAFT BROKE 21 NOV 2010 BARELY MAKING IT ACROSS BUSY INTERSECTION. VEHICLE IS 2011 KIA SORENTO. PURCHASED IN FEBRUARY 2010 (IN TEXAS), KIA SORENTO BROKE DOWN OUT OF STATE (FT. BRAGG, NC) THANKSGIVING WEEK 2010. KIA HAD VEHICLE TOWED TO NEAREST DEALER - A+. KIA PROVIDED RENTAL IMMEDIATELY - A+. KIA DEALERSHIP REPORTED TRANSMISSION AND DRIVESHAFT WOULD NEED TO BE REPLACED. (VEHICLE STARTED BUT WOULD NOT MOVE AND MADE GRINDING NOISE). KIA NOW STATES "WE DO NOT HAVE A FOLLOWBACK POLICY" MEANING I'M SUPPOSED TO PAY FOR VEHICLE TO BE RETURNED FROM NEAR FT. BRAGG NC TO WHERE I RESIDE IN TEXAS - F. ANY ONE KNOW THE LAW? I HAVE OWNED 7 KIA'S INCLUDING THIS ONE, YOU WOULD THINK KIA WOULD REWARD SUCH LOYALTY? *TR
Power train, Sep 15, 2010
OWN 2011 SORENTO EX V6 - SIMILAR COMPLAINT AS ANOTHER WHEN USING PUSHBUTTON START EVERY 4 OR 5 STARTS A LOUD CLUNKING AND ENGINE TORQUE OR TRANSMISSION IS EXPERIENCED. ALSO NOTED A CONTINUING OSCILLATING "HUM" COMING FROM THE REAR WHEEL AREA - VERY NOTICEABLE ON SOMEWHAT SMOOTHER ROADS. NOT DUE TO ROADS SINCE I HAVE TRIED OTHER ROADS TO RULE OUT A PARTICULAR ROAD. IT'S FROM THE CAR AND NOT THE ROAD. IT NEVER GOES AWAY. *TR
Steering, Power train, Aug 21, 2010
BOUGHT A 2011 SORENTO LX V6. WIFE DROVE IT HOME THAT NIGHT. I DID NOT DRIVE TILL TWO DAY'S LATER WITH ONLY 105 MILES ON IT, AND IMMEDIATELY FELT THE CALL PULLING RIGHT AT ALL TIMES, EVEN THE STEERING WHEELS IS OFF CENTER. ALSO LIKE OTHER OWNERS; THE CAR HAS THE CONSTANT NOISY FRONT/RIGHT WHEEL, AND THE TRANSMISSION THUD/JERK ABOUT EVERY 5 STARTS. I CALLED THE DEALERSHIP AND ASKED TO SPEAK TO THE SALES MGR. AND EXPLAINED THE SITUATION, HE TOLD ME HE HAD HEARD OF NO SUCH ISSUES ABOUT ANY CARS AT ANY TIME. HE TOLD ME TO COME IN AND TALK TO THE SALES PERSON WHO SOLD ME THE CAR. HE MADE NO ATTEMPT TO REASSURE ME AND CLEARLY LIED. I WILL BE TAKING THE CAR IN A THE END OF THE WEEK AND SEE WHERE THIS HOPEFULLY SHORT ROAD WILL TAKE US. ALSO FOR ANY OTHER PERSON WHO COMES UPON THESE COMPLAINTS, PLEASE DO YOU HOMEWORK ON YOUR STATES LEMON LAWS. THEY ARE DESIGNED TO PROTECT YOU AND THE SELLER, SO BE SURE YOU DO YOUR PART, IT CAN BE EASY TO SCREW YOURSELF OVER. *TR
Steering, Power train, Aug 17, 2010
I BOUGHT A BRAND NEW KIA SORENTO 2011 IN FEBRUARY THIS YEAR. I HAVE 20 000 MILES ON IT AND 2 DAYS AGO WHILE I TRIED TO DRIVE OFF FROM INTERSECTION I HEARD A NOISE LIKE SOMETHING BROKE COMING FROM DRIVER'S FRONT SIDE OF THE VEHICLE AND RIGHT AFTER THAT STARTS TO MAKE A SOUND LIKE IS KEEP BRAKING METAL. THE VEHICLE WENT COMPLETELY UNDRIVABLE. I CALLED ROAD HELP ASSISTANCE AND THEY TOW THE CAR TO THE DEALERSHIP. NEXT DAY THEY CALLED ME BACK AND ON MY QUESTION WHAT IS GOING ON THEY TOLD ME THAT " CV SHAFT IS BROKEN" AND THEY WILL NEED TO REPLACE THAT PART AND THAT WILL TAKE MORE THAN A WEEK, BUT THEY DID NOT SHOWED ME THE BROKEN PART. SO I'M NOT SURE IF THE BROKEN PART IS AVAILABLE, BUT SHOULD BE STILL IN THE SERVICE CENTER ON THE KIA DEALERSHIP. *TR
Steering, Suspension, Power train, Aug 13, 2010
BOUGHT A 2011 KIA SORENTO 4CYL STANDARD PACKAGE. NOTICED AT AROUND 200 MILES THE FRONT RIGHT TIRE WAS MAKING SOME CLUNKING NOISES AND FELT VERY WOBBLY. THE CAR ALSO PULLS TO THE RIGHT ON THE HIGHWAY. CALLED THE LOCAL KIA DEALERSHIP AND THEY LOOKED AT IT AND SAID IT WAS A SUSPENSION PROBLEM AND THEY HAD ANOTHER CAR WITH THE SAME PROBLEM SO THEY KNEW WHAT IT WAS. IT'S BEEN 3 WEEKS, KIA SAID THEY WOULD CALL BUT THEY NEVER DID SO I HAVE CALLED THE DEALER OVER 4 TIMES TO HEAR THE WORDS "WE DON'T HAVE YOUR PART" THEY TOLD ME ONE OTHER TIME THAT ONE OF THE GUYS TRIED TO ORDER TOO MANY PARTS AND THEY GOT REJECTED! LIES! THE RPM'S ALSO REEVE UP FOR NO APPARENT REASON. THEY MAKE THE CAR SOUND LIKE THE MOTOR IS GOING TO BLOW UP AND LAST, THE CAR PULLS TO THE RIGHT WHILE DRIVING ON THE HIGHWAY. VERY UNSAFE!I DON'T FEEL SAFE DRIVING THIS CAR AND IT FEELS LIKE I AM DRIVING A PILE OF JUNK. I AM WAITING TO BREAK DOWN ON THE FREEWAY! *TR
Power train, Jun 7, 2010
SOMETHING LOOSE ON RIGHT FRONT WHEEL OF MY 2011 KIA SORENTO. THERE IS A CLUNKING SOUND LIKE SOMETHING IS WRONG. KIA CLAIMS THEY ARE ALL LIKE THAT BUT A NEW CAR SHOULD NOT FALL APART AFTER 3000 MILES. *TR
Steering, Power train, May 17, 2010
2011 KIA SORENTO [XXX], HAVING ISSUES WITH VEHICLE PULLING OFF TO THE RIGHT WHILE DRIVING AT VARIOUS SPEEDS ON VARIOUS ROADS/HIGHWAYS. SAID VEHICLE WAS BROUGHT BACK TO DEALERSHIP SERVICE DEPARTMENT TO LOOK AT ALIGNMENT. SERVICE DEPARTMENT'S WORK RESULTED IN VEHICLE ALIGNMENT WORSE THAN BEFORE. RETURNED VEHICLE BACK TO DEALER SERVICE DEPARTMENT, HAD SEVERAL (DEALERSHIP SERVICE ADVISOR, DEALERSHIP SERVICE MANAGER, KIA DISTRICT SERVICE MANAGER) ALL LOOK AT AND DROVE VEHICLE AND NOTICED ISSUE. DEALERSHIP SERVICE MANAGER STATED THAT HE DROVE SEVERAL OTHER 2011 SORENTO'S AND NOTICED A COUPLE OF 4 CYLINDER VERSIONS WITH SAME ISSUE, AND ONE WITHOUT THE ISSUE. DEALERSHIP SERVICE MANAGER CONTACTED SISTER DEALERSHIP AND WAS INFORMED THAT THEY ALSO HAD A SIMILIAR ISSUE WITH ONE OF THEIR 2011 SORENTO'S. DEALERSHIP SERVICE DEPARTMENT AND DISTRICT MANAGER STATES VEHICLE HAS BEEN PUT BACK TO FACTORY SPECS, HOWEVER, UPON CUSTOMER DRIVING VEHICLE AGAIN ALONG WITH THE DEALESHIP SERVICE MANAGER, THE SAID VEHICLE STILL PULLS TO THE RIGHT SIGNIFICANTLY. CASE NUMBER ([XXX]) HAS BEEN ESTABLISHED BY KIA CONSUMER HEADQUARTERS. FIELD TECH REP HAS BEEN CONTACTED TO LOOK INTO VEHICLE ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, May 5, 2010
TL*THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHEN HE TOOK HIS FOOT OFF THE ACCELERATOR PEDAL AND LET THE VEHICLE COAST, IT SEEMED AS IF THE BRAKE PEDAL WAS BEING DEPRESSED WHEN TRAVELING BETWEEN 30-40 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE ENGINE WAS BREAKING DUE TO THE TORQUE CONVERTER. THE DEALER TOOK THE VEHICLE FOR A 23 MILE DRIVE AND THAT ALTHOUGH THE FAILURE DID OCCUR, IT WAS NORMAL. THE CONTACT WAS CONCERNED THAT HE COULD POSSIBLY LOSE CONTROL OF THE VEHICLE. THE FAILURE MILEAGE WAS 14. THE CURRENT MILEAGE WAS 1,900.
Power train, Electrical system, Mar 5, 2010
TOOK POSSESSION OF 2011 KIA SORRENTO ON 2-18-2010. SINCE THAT TIME THERE HAVE BEEN 14 INSTANCES WHEN THE CAR HESITATED ALMOST DYING OUT AND THEN SURGING FORWARD. AT ONE TIME IT DIED COMPLETELY OUT AND HAD TO BE RESTARTED WHILE BEING IN THE LANE OF ONCOMING TRAFFIC. TWICE IT HESITATED AND SURGED AHEAD 4 - 5 CONSECUTIVE TIMES BEFORE SETTLING DOWN, ONCE WHILE CROSSING OVER A 4 LANE HIGHWAY. IT HAS BEEN BACK TO THE KIA DEALERSHIP 3 TIMES AND THEY CANNOT DUPLICATE THE PROBLEM, SO THEY CLAIM WE DO NOT HAVE A PROBLEM. WE ARE VERY CONCERNED ABOUT THIS AND BELIEVE IT IS A SAFETY ISSUE AND MY WIFE WILL NOT DRIVE THE CAR UNTIL THIS IS RESOLVED. UPDATED 03/16/10 *BF *TR UPDATED IVOQ 07/16/10*JB