2011 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,518 owner complaints filed for this model year. This is the highest complaint count among 23 Sorento model years with reports.
Of the 2011 reports, 42 involved a crash and 62 involved a fire. 50 people were injured.
What owners report most often
Recalls and investigations
EngineDec 21, 2023
Kia America, Inc. (Kia) is recalling certain 2011 Sorento vehicles. An engine compartment fire can occur while driving.
A fire increases the risk of injury.
Dealers will install Knock Sensor Detection System (KSDS) software and replace the engine as necessary, free of charge. Owner notification letters were mailed February 9, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC291.
Campaign 23V877000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Campaign 23V652000 on NHTSA.gov
Power train, automatic transmissionOct 6, 2015
Kia Motors America (Kia) is recalling certain model year 2011-2013 Kia Sorento vehicles manufactured October 19, 2009, to January 31, 2013. In the affected vehicles, if excessive force is applied to the gear shift lever, the brake-shift interlock mechanism may chip or crack allowing the transmission being able to be shifted out of "Park" without the brakes being depressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Without requiring the brake to be pressed, the vehicle may be unintentionally shifted out of Park, allowing it to roll, which may result in a crash.
Kia will notify owners, and dealers will replace the brake-shift interlock mechanism, free of charge. The recall began on November 9, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC124.
Campaign 15V626000 on NHTSA.gov
Exterior lighting, brake lights, switchApr 1, 2013
Kia Motors Corporation (Kia) is recalling certain model year 2007-2010 Rondo, model year 2007-2011 Sedona, Sorento and Sportage, model year 2010-2011 Soul, model year 2008-2011 Optima, model year 2010 Forte, model year 2007-2009 Amanti, and model year 2009 Borrego vehicles. Originally, in April 2013, Kia recalled 623,658 model year 2007-2010 Rondo and Sportage, model year 2007-2011 Sorento, model year 2007 Sedona, model year 2010-2011 Soul, and model year 2011 Optima vehicles. In September 2013, Kia informed the agency that it was adding an additional 356,719 vehicles to this campaign. The total number of vehicles being recalled is now 980,377. In the affected vehicles, the stop lamp switch may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause an inability to deactivate the cruise control by depressing the brake pedal. Additionally, a malfunctioning stop lamp switch may also result in intermittent operation of the push-button start feature, affect the operation of the brake-transmission shift interlock feature preventing the shifter from being moved out of the PARK position and cause the Electronic Stability Control (ESC) malfunction light to illuminate.
Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the transmission shifter may be able to be moved out of PARK without first applying the brake. This may lead to unintentional movement of the car which may increase the risk of a crash.
Kia will send an interim notification to owners in May 2013. When parts are available, owners will receive a second notification and dealers will replace the stop lamp switch, free of charge. Owners may contact Kia at 1-800-333-4542. Kia's recall campaign number is SC098.
Campaign 13V114000 on NHTSA.gov
EquipmentOct 6, 2011
CURT MANUFACTURING IS RECALLING CERTAIN TOW PACKAGE WIRING HARNESSES, PART NUMBER 56024, THAT CONNECT TOW VEHICLE LIGHTING CIRCUITS TO TRAILER LIGHTING CIRCUITS SOLD FOR USE ON CERTAIN MODEL YEAR 2009 THROUGH 2011 HYUNDAI VERACRUZ AND KIA SORENTO VEHICLES. THE UNITS ARE NOT WATER-TIGHT AND MOISTURE CAN SEEP INTO THE CONVERTER MODULE AND DEFEAT THE MODULE'S INTERNAL CIRCUIT PROTECTION.
WITHOUT THE CIRCUIT PROTECTION, THE MODULE CAN OVERHEAT POSSIBLY RESULTING IN A FIRE.
CURT MANUFACTURING WILL NOTIFY OWNERS AND REPLACE THE TOW PACKAGE WIRING HARNESS. THE REMEDY WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 17, 2011. OWNERS MAY CONTACT CURT MANUFACTURING AT 1-715 831-8713.
Campaign 11E041000 on NHTSA.gov
Power train, driveline, driveshaftApr 25, 2011
KIA IS RECALLING CERTAIN MODEL YEAR 2011 SORENTO 2WD VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS AND 2.4L ENGINES MANUFACTURED FROM THE START OF PRODUCTION THROUGH MAY 22, 2010. THE INTERMEDIATE SHAFT MAY SUFFER FROM NOISE AND EXCESSIVE WEAR DUE TO A MISALIGNMENT OF THE INTERMEDIATE SHAFT WITH THE RIGHT SIDE OUTPUT GEAR. CONTINUING TO DRIVE THE VEHICLE IN THIS CONDITION LEADS TO THE DEVELOPMENT OF A WHIRRING/WHINING NOISE AND CAN EVENTUALLY CAUSE DAMAGE TO THE AUTOMATIC TRANSMISSION.
DAMAGE TO THE TRANSMISSION MAY CAUSE LOSS OF MOTIVE POWER, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE RIGHT SIDE OUTPUT GEAR AND INTERMEDIATE SHAFT FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MAY 2011. OWNERS MAY CONTACT KIA AT 1-800-333-4542.
Campaign 11V258000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperNov 24, 2010
KIA IS RECALLING CERTAIN MODEL YEAR 2011 SORENTO VEHICLES MANUFACTURED FROM SEPTEMBER 14, 2010, THROUGH OCTOBER 4, 2010. SOME OF THE REAR BRAKE CALIPERS MAY NOT HAVE BEEN PROPERLY MACHINED.
AS A RESULT, BRAKE FLUID WILL LEAK, FOLLOWED BY ILLUMINATION OF THE MALFUNCTION INDICATOR LIGHT INDICATING THE BRAKE FLUID LEVEL IS LOW AND SHOULD BE CHECKED, THEN A SOFT OR SPONGY BRAKE PEDAL FEEL, AND IF NOT SERVICED, REDUCED BRAKING POWER WHICH COULD INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT THE REAR CALIPERS AND REPLACE IT IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 10, 2010. OWNERS MAY CONTACT KIA CONSUMER ASSISTANCE CENTER AT 1-800-333-4542.
Campaign 10V599000 on NHTSA.gov
Electrical system, wiringAug 31, 2010
KIA IS RECALLING CERTAIN MODEL YEAR 2010 SOUL AND MODEL YEAR 2011 SORENTO VEHICLES MANUFACTURED FROM SEPTEMBER 7, 2009 THROUGH JULY 30, 2010. A LIMITED NUMBER OF WIRING HARNESSES SUPPLIED BY JCI AND USED FOR THE LIGHTING IN THE KIA SOUL VEHICLE'S ADVANCED LIGHTING SPEAKERS, LOCATED IN THE FRONT DOOR TRIM PANELS, AND THE KIA SORENTO VEHICLE'S INTERIOR ACCENT ILLUMINATION, LOCATED IN THE FRONT AND REAR DOOR TRIM PANELS, MAY HAVE BEEN IMPROPERLY SOLDERED.
WHEN THE LIGHTS ARE ILLUMINATED UNDER CERTAIN CONDITIONS, AN ELECTRICAL SHORT MAY OCCUR THAT CAN RESULT IN A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESSES FOR THE LIGHTS IN THE KIA SOUL VEHICLE'S ADVANCED LIGHTING SPEAKERS, AND THE WIRING HARNESS FOR THE KIA SORENTO VEHICLE'S INTERIOR ACCENT ILLUMINATION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 13, 2010. OWNERS MAY CONTACT KIA CONSUMER ASSISTANCE CENTER AT 1-800-333-4542.
Campaign 10V388000 on NHTSA.gov
Representative owner complaints: other or unspecified
213 reports, newest first. Show all
Electrical system, Other or unspecified, Oct 29, 2018
ALL CONTROLS ON STEERING WHEEL STOPPED WORKING AROUND 120,000 MILES. BLUETOOTH, RADIO CONTROLS AND CRUISE CONTROL. ALL POWER SOCKETS AND USB SOCKET STOPPED WORKING AROUND 110,000 MILES. WHINING SOUND COMING FROM ENGINE AREA WHEN CAR IS ON STARTED AROUND 128,000 MILES.
Other or unspecified, Oct 24, 2018, fire
WAS INVOLVED IN A CAR FIRE THAT WAS A TOTAL LOSS OF THE CAR. IT WAS MY DAUGHTER, MYSELF AND 4 DOGS HEADING TO SEE MY DAD IN WIGGINS,COLORADO. IF NEED MY DAUGHTER HAS PHOTOS OF THE CAR FIRE AS WELL AS VIDEOS.
Structure, Other or unspecified, Engine, Oct 22, 2018
MOTOR MOUNTS ARE BROKE. I NEED TO REPLACE 3 OF THEM. THIS ISN'T NORMAL AT ALL. THE CAR HAS NEVER BEEN WRECKED. THE PAINT KEEPS PEELING OFF. I REPAINTED 1 X ON AN AREA, KIA IS AWARE. I TOOK TO THEM AND THEY SAID KIA WASN'T RESPONSIBLE (BUT , I DISAGREE). I PAID OVER 30,000 FOR THIS KIA.. , BODY SHOP COULDN'T GUARANTEE DUE TO THE PAINT JOB KIA DID ON MY AUTOMOBILE. NOW THE PAINT IS PEELING ON OTHER SPOTS.
Other or unspecified, Oct 15, 2018
THE BACKUP CAMERA STARTED TO BECOME DISTORTED THEN COMPLETELY STOPPED WORKING
Other or unspecified, Sep 24, 2018
I WAS DRIVING ON THE HIGHWAY GOING STRAIGHT WITHOUT ANY OBSTRUCTIONS (BRIDGE, ETC.) IN SIGHT. WITHOUT WARNING THE FRONT SUNROOF OF MY CAR EXPLODED, SHATTERING THE GLASS. NO DEBRIS HIT THE CAR TO CAUSE THE DAMAGE. THERE WAS NO CHANGE IN TEMPERATURE THROUGHOUT THE DAY TO CAUSE TEMPERATURE STRESS ON THE GLASS. IT EXPLODED WITHOUT CAUSE. HAD THE CLOTH COVER NOT BEEN COVERING IT AT THAT MOMENT, THE GLASS WOULD HAVE FALLEN DIRECTLY ON TOP OF ME.
Other or unspecified, Sep 11, 2018
I AM ISSUING A COMPLAINT BECAUSE THERE ARE TONS OF REPORTS ABOUT MY MAKE/MODEL CATCHING FIRE AND STEERING ISSUES. I DO NOT FEEL SAFE DRIVING MY CAR, ESPECIALLY WITH MY SON IN THE CAR WITH ME. SOMETHING NEEDS TO BE DONE, OR THESE CARS NEED TO BE DISCONTINUED!
Other or unspecified, Aug 30, 2018
DOOR WILL NOT OPEN! THIS IS UNACCEPTABLE IN AN EMERGENCY SITUATION, IT IS CLEARLY A KNOWN ISSUE ON THESE VEHICLES. IT WILL NOT OPEN FROM THE OUTSIDE AND IF YOU HAD THE CHILD LOCK ENGAGED, IT WILL NOT OPEN FROM THE INSIDE EITHER. FORTUNATELY I DID NOT HAVE THE CHILD LOCK ENGAGED SO I CAN STILL OPEN THE DOOR FROM THE INSIDE, BUT NOW THAT I KNOW IT'S A COMMON ISSUE I'M AFRAID IT WILL HAPPEN ON MY OTHER DOORS AND I DO HAVE A CHILD, SO THE CHILD LOCKS ARE SOMETIMES USED. CAR WAS PARKED AT THE TIME, I CLOSED THE DOOR AND THE NEXT TIME THE HANDLE WOULD NOT OPEN IT.
Electrical system, Other or unspecified, Jul 20, 2018
TRUCK DOORS UNLOCK WHILE DRIVING, ALARM GOES OFF RANDOMLY WHILE DRIVING OR PARKED, ALL THE FUSES BLEW, STARTER HAS BEEN CHANGED 3 TIMES, DUE TO FAULTY WIRING BENEATH THE MOTOR. BATTERY HAS BEEN CHANGED DUE TO WIRING.
Other or unspecified, Jul 5, 2018
PASSENGER DOOR ON DRIVERS SIDE WONT OPEN FROM THE OUTSIDE
Electrical system, Other or unspecified, Jun 14, 2018, fire
VEHICLE WAS STATIOMARY AND NOT ON. STARTED SMOKING FROM DASH AND SMOKE COMING OUT DOOR, CAUGHT ON FIRE WENT UP TO THE ROOF AND ACROSS TO THE PASSENGER SEAT. WHEN FIRE DEPARTMENT CAME THEY HAD TO CUT OPEN THE HOOD, CAR RANDOMLY STARTED WHILE ON FIRE TO UNHOOK THE BATTERY.
Other or unspecified, Jun 11, 2018
REAR SUNROOF SUDDENLY EXPLODED WHILE DRIVING ON I5 NEAR EVERETT, WA. DID NOT SEE ANY TRUCKS OR OBVIOUS SOURCE OF FLYING DEBRIS. UPON EXAMINATION LATER GLASS WAS BULGED OUTWARD. WITH A 6 INCH HOLE MISSING. THE INTERIOR SUN SHIELD KEPT GLASS FROM ENTERING THE CAR OVER OUR GRANDDAUGHTER.
Other or unspecified, May 27, 2018
I WANT TO KNOW IF THEIR ANY RECALL
Other or unspecified, May 27, 2018
BOUGHT THE CAR USED IN 2013 AND SINCE I'VE HAD THE CAR MAKES A KNOCKING NOISE WHEN STOPPED. IT'S NOT ALL THE TIME, BUT MOST IF THE TIME. I ASKED THE MECHANIC AT THE DEALERSHIP ABOUT IT AND HE SAID IT WAS NORMAL AND GOING TO GET LOUDER WHICH IT HAS, BUT GAVE NO EXPLANATION AS TO WHAT IT WAS OR WHY IT WAS HAPPENING.
Power train, Air bags, Other or unspecified, May 21, 2018
CAR SHIFTER IS NOT ENGAGING AND DISENGAGING RESULTING IN NOT BEING ABLE TO PLACE CAR IN PARK. THIS ISSUES WAS A RECALL BEFORE HOWEVER; THE FIX DIDN'T RESOLVE THE PROBLEM AND KIA HAS NOT OFFERED A NEW FIX. ALSO, AIR BAG LIGHT STILL ILLUMINATING AFTER RECALL FIX. AGAIN KIA REFUSE TO FIX AND ISSUE COULD CAUSE AIR BAG NOT TO DEPLOY IN AN ACCIDENT. ALSO, BACK REAR PASSENGER DOOR WON'T OPEN FROM THE INSIDE OR OUTSIDE.
Other or unspecified, May 6, 2018
THE PANORAMIC SUNROOF APPARENTLY EXPLODED WHEN THE CAR WAS PARKED. THE WAS A CIRCLE ABOUT 3' AROUND THE CAR WITH SMALL PIECES OF GLASS, GLASS OVER THE ENTIRE VEHICLE, METAL PIECES FROM HE SUNROOF WERE ON THE HOOD AND WINDSHIELD, THE HEADLINER WAS RIPPED FROM THE CEILING WITH A LARGE HOLE RIPPED OUT OF THE MIDDLE AND PIECES OF GLASS WERE PILED THROUGHOUT THE INTERIOR. THE CAR HAD BEEN PARKED ONE DAY. NO ONE WITNESSED THE EXPLOSION.
Other or unspecified, May 5, 2018
THE SHIFT GEARS WONT MOVE. THE GEAR WILL STAY IN DRIVE. WON'T GO INTO REVERSE OR PARK. WHEN I HAVE TO PUT VEH IN REVERSE I HAVE TO HOLD GEAR IN REVERSE. THERE HAS BEEN TIMES WHEN I HAD TO LEAVE MY KEYS IN THE IGNITION, LEAVE CAR IN NEUTRAL AND HAVE EMERGENCY BRAKE DOWN. THERE WAS A RECALL ON THIS KIA CLAIM THEY FIXED THE ISSUE, BUT I'M STILL HAVING THE SAME PROBLEM.
Other or unspecified, Apr 15, 2018
3 DOORS THE FRONT PASSENGER AND THE TWO BACK PASSENGER DOORS WILL NOT OPEN FROM THE OUTSIDE.THE DOOR LATCHES ARE BROKE. THEY REPLACED THE INSIDE LATCHES BECAUSE OF THE CHROME COMING OFF WELL IT IS CUTTING HANDS AGAIN LESS THAN A YEAR LATER THE CHROME IS COMING OFF AGAIN. THIS SEEMS T BE A GROWING PROBLEM WITH SORENTOS. THIS IS A SAFETY ISSUE THAT WILL CAUSE YOUR CAR TO FAIL INSPECTION. KIA HAS WEKLL OVER 100 COMPLAINTS ABOUT THIS AND MANY DONT COMPLAIN THEY JUST FIX THEM AT 400 A DOOR IS WHAT KIA DEALERS WANTS TO FIX THEM. KIA NEEDS TO RECALL THESE 2011 SORENTOS AGAIN THIS WILL BE THE 7TH TIME CAN I GET A CAR THAT ACTUALLY DRIVES MORE THAN IN THE SHOP....CAR HAS 110000 MILES ON IT THEY ALL BROKE AFTER THE KIA 60,000 WARRANTY ON DOOR LATCHES
Other or unspecified, Mar 23, 2018
THE ABS LIGHT, TRACTION CONTROL, AND HILL ACCELERATION CONTROL LIGHTS WOULD COME ON ALL AT ONCE THEN GO BACK OFF. THEN THEY WOULD REMAIN ON BUT WHEN THE CAR WAS TURNED PARKED THEY WOULD BE OFF WHEN THE CAR WAS DRIVEN AGAIN. NOW THEY ARE ON CONTINUOUSLY. I AM NOT SURE WHAT HAS CAUSED THESE LIGHTS TO COME ON ALL AT ONCE BUT I FELL LIKE THIS MUST BE SOME KIND OF DEFAULT. SENDING TO THE DEALERSHIP SOON.
Seat belts, Other or unspecified, Jan 8, 2018
BACK DRIVER SIDE DOOR WILL NOT OPEN, I WENT ONLINE AND SEARCHED MY VEHICLE AND THIS SEEMS TO BE AN ONGOING PROBLEM. MIDDLE BACK SEAT BELT IS STUCK DOWN IN THE SEAT AND YOU CAN'T NOT GET IT OUT
Electrical system, Other or unspecified, Electronic stability control (ESC), Sep 2, 2017
FOR SEVERAL MONTHS NOW, THE DASHBOARD WARNING LIGHTS HAVE COME ON, USUALLY FOUR AT A TIME AS I'M DRIVING. IT SEEMS TO HAPPEN MOST OFTEN WHEN IT'S RAINING. I HAD THE KIA DEALER IN LAS CRUCES, NM TRY TO DETERMINE THE PROBLEM WHEN I HAD THE CAR IN FOR A COUPLE RECALLS ABOUT TWO YEARS AGO. THEY COULD NOT DETERMINE THE CAUSE OF THE PROBLEM. ABOUT 3 MONTHS AGO I HAD A SHOP WITH A AAA MASTER MECHANIC TRY TO DETERMINE THE PROBLEM AND THEY ALSO COULD NOT DETERMINE THE REASON THE WARNING LIGHTS WERE COMING ON. THEY COULD NOT FIND A SHORT IN THE WIRING THAT I THOUGHT MIGHT BE THE CAUSE. THE LIGHTS EVENTUALLY GO OFF, USUALLY AFTER THE CAR HAS NOT BEEN DRIVEN FOR SEVERAL HOURS OR OVERNIGHT. I'M CONCERNED THAT, ALTHOUGH I'VE NOT EXPERIENCED SIGNIFICANT PROBLEMS WHEN THE DASH WARNING LIGHTS COME ON, COULD A POSSIBLE REAL SAFETY ISSUE OCCUR IF ONE OF THE SYSTEMS INDICATED BY THE LIGHTS ACTUALLY MALFUNCTION? FOR A WHILE WHEN THE LIGHTS CAME ON, THE CAR'S STEERING SEEMED TO BE EFFECTED--ON WINDY CURVY ROADS THE CAR WOULD DEFINITELY OVER STEER ON CURVES, AS THOUGH SOMEONE ELSE WERE IN CONTROL. I WOULD APPRECIATE ANY INFORMATION YOU MIGHT HAVE ON SIMILAR PROBLEMS AND HOW THEY WERE CORRECTED. THANK YOU.
Other or unspecified, Aug 18, 2017
PARKED VEHICLE, FRONT DRIVER SIDE DOOR FAILS TO OPEN FROM OUTSIDE HANDLE BUT WILL OPEN FROM INSIDE HANDLE. KEYLESS ENTRY CLICK DOESN'T SOUND LIKE IT'S WORKING RIGHT AS WELL. KINDA WEAK SOUNDING. LOOKING AT DOOR LATCH WHILE USING KEY FOB FOR LOCK/UNLOCK NOTHING MOVES BUT OTHER DOORS ARE HEARD AND SEEN LOCKING/UNLOCKING.
Structure, Other or unspecified, Aug 9, 2017
THE PASSENGER SIDE DOOR HANDLE COMPLETELY FELL OFF IN MY HAND WHEN I ATTEMPTED TO OPEN THE DOOR TO GET MY GRANDCHILD OUT OF THE CAR. THE CAR HANDLED WAS DEFECTIVE AND MY GRANDCHILD REMAINED IN A CAR IN EXTREME HEAT WHILE I TRIED TO GET INTO THE CAR ANOTHER WAY. I CRAWLED OVER THE DRIVER'S SET AND PUSHED THE DOOR OPEN FROM THE INSIDE TO BE ABLE TO PULL THE CHILD OUT. I SHOULD NOT HAVE TO CRAWL AROUND IN MY CAR TO GET A MINOR OUT OF IT. NOR SHOULD ANYONE BE EXPOSED TO TEXAS HEAT FOR ANY AMOUNT OF TIME DUE TO CAR FAILURE. CALLED KIA CUSTOMER CENTER AND WAS TOLD TO TAKE CAR TO BE EVALUATED AT A DEALERSHIP NEAR ME - THEY CHOSE. THE SERVICE AREA DIDN'T EVEN LOOK AT THE CAR -- SAW THE CAR HANDLE I BROUGHT IN AND SAID 'WELL WHY YOU BRINGING IT IN. IT'S BROKE. I CAN TELL THAT BY LOOKING AT IT." HE SAID HE WOULD OPEN A WORK ORDER THAT DAY. NO RESPONSE, I CALLED KIA AND THEY CALLED THIS PERSON WHO SAID HE WAS JUST THEN WRITING UP THE ORDER. WEEKS LATER I CALLED KIA CUSTOMER SERVICE AND I WAS TOLD THAT SOME SALES MANAGER (NO NAME, WOULD NOT PROVIDE PHONE NUMBER) HAD DENIED COVERING THE REPAIR OF THE PART. I TOLD THE KIA SERVICE TO APPEAL IT -- THIS PLASTIC PART IS ON THE PASSENGER SIDE OF MY CAR. FOR 6 YEARS, THIS CAR HAS BEEN USED BY ME EXCLUSIVELY M-F TO AN FROM WORK. ONCE IN AWHILE ON THE WEEKENDS, I TAKE A GRANDCHILD TO AN EVENT OR SOMETIMES I HAVE CARRIED HUSBAND TO YMCA.. IF THE PART FAILED DUE TO USE, THE DRIVERS SIDE HANDLE SHOULD HAVE FAILED. I LOOKED ONLINE AFTER LEARNING FROM KIA THAT THERE WOULD NOT BE A RECALL ON THIS ISSUE. I SAW HUNDREDS OF PEOPLE IN THE SAME SITUATION I WAS IN - WARRANTY DIDN'T COVER IT SINCE IT WAS OVER 70,000 MILES. THE 'FIX' REPAIR IS OVER $500. I SAW THAT A CLASS ACTION IS BEING DISCUSSED. SINCE IT IS ALWAYS THE PASSENGER DOOR HANDLE THAT FAILS FOR 2011 KIA, IT IS OBVIOUSLY DUE TO KIA USING A SUBSTANDARD PART.
Other or unspecified, Jul 14, 2017
MY SUNROOF EXPLODED. IT SOUNDED LIKE A SHOTGUN AND THEN RAINING GLASS. I WAS DRIVING WITH A SPEED AROUND 35-40 MPH WHEN THIS OCCURRED. IT WAS VERY TRAUMATIC.
Power train, Other or unspecified, Jun 25, 2017
MY NEIGHBOR BUMPED THE BACK OF THE KIA WITH HIS BUICK NO VISIBLE DAMAGE TO EITHER CARS BUMPERS THE KIA WAS IN PARK NO ONE WAS IN IT THE KIA IT THEN STARTED MOVING DOWN THE STREET IT ROLLED ABOUT 400 YARDS WENT THRU SOME HEDGES AND THEN STOPPED IN A NEIGHBORS YARD NO INJURYS BUT THE VEHICLE WAS IN PARK THE WHOLE TIME ,I TOOK THE KIA TO THE LOCAL KIA DEALER THEY HAD THE VEHICLE 4 DAYS AND COULDN'T REPLICATE WHAT HAPPENED I TOLD THEM I HAD READ ABOUT A RECALL WITH A SIMILAR PROBLEM THEY SAID MY VIN # WASN'T PART OF IT I FEEL KIA SHOULD ADRESS THIS IT WASN'T IMAGINED THERE WERE 3 OR 4 NEGHBORS THAT SAW THE EMPTY VEHICLE JUST ROLLING DOWN THE STREET A RESPONCE WOULD BE APPRECIATED THANK YOU
Other or unspecified, Jun 16, 2017
JUST STARTED HAVING PROBLEMS WITH THE CAR DYING OUT WHEN DRIVING. FOR A WHILE, YOU COULD START IT RIGHT BACK UP AND IT WOULD NOT DO IT AGAIN FOR ANOTHER WEEK, TWO WEEKS, MAYBE EVEN A MONTH. TOOK IT TO A CAR SHOP AND THEY CANNOT FIGURE OUT WHAT'S WRONG WITH IT, THEY SAY EVERYTHING IS COMING OUT NORMAL. BUT, JUST DYING OUT IS NOT NORMAL. JUST RECENTLY, CAR DIED OUT WHILE I WAS WAITING IN A FAST FOOD DRIVE THROUGH, IT TO SIX TRIES TO GET IT RESTARTED.