2011 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,518 owner complaints filed for this model year. This is the highest complaint count among 23 Sorento model years with reports.
Of the 2011 reports, 42 involved a crash and 62 involved a fire. 50 people were injured.
What owners report most often
Recalls and investigations
EngineDec 21, 2023
Kia America, Inc. (Kia) is recalling certain 2011 Sorento vehicles. An engine compartment fire can occur while driving.
A fire increases the risk of injury.
Dealers will install Knock Sensor Detection System (KSDS) software and replace the engine as necessary, free of charge. Owner notification letters were mailed February 9, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC291.
Campaign 23V877000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Campaign 23V652000 on NHTSA.gov
Power train, automatic transmissionOct 6, 2015
Kia Motors America (Kia) is recalling certain model year 2011-2013 Kia Sorento vehicles manufactured October 19, 2009, to January 31, 2013. In the affected vehicles, if excessive force is applied to the gear shift lever, the brake-shift interlock mechanism may chip or crack allowing the transmission being able to be shifted out of "Park" without the brakes being depressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Without requiring the brake to be pressed, the vehicle may be unintentionally shifted out of Park, allowing it to roll, which may result in a crash.
Kia will notify owners, and dealers will replace the brake-shift interlock mechanism, free of charge. The recall began on November 9, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC124.
Campaign 15V626000 on NHTSA.gov
Exterior lighting, brake lights, switchApr 1, 2013
Kia Motors Corporation (Kia) is recalling certain model year 2007-2010 Rondo, model year 2007-2011 Sedona, Sorento and Sportage, model year 2010-2011 Soul, model year 2008-2011 Optima, model year 2010 Forte, model year 2007-2009 Amanti, and model year 2009 Borrego vehicles. Originally, in April 2013, Kia recalled 623,658 model year 2007-2010 Rondo and Sportage, model year 2007-2011 Sorento, model year 2007 Sedona, model year 2010-2011 Soul, and model year 2011 Optima vehicles. In September 2013, Kia informed the agency that it was adding an additional 356,719 vehicles to this campaign. The total number of vehicles being recalled is now 980,377. In the affected vehicles, the stop lamp switch may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause an inability to deactivate the cruise control by depressing the brake pedal. Additionally, a malfunctioning stop lamp switch may also result in intermittent operation of the push-button start feature, affect the operation of the brake-transmission shift interlock feature preventing the shifter from being moved out of the PARK position and cause the Electronic Stability Control (ESC) malfunction light to illuminate.
Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the transmission shifter may be able to be moved out of PARK without first applying the brake. This may lead to unintentional movement of the car which may increase the risk of a crash.
Kia will send an interim notification to owners in May 2013. When parts are available, owners will receive a second notification and dealers will replace the stop lamp switch, free of charge. Owners may contact Kia at 1-800-333-4542. Kia's recall campaign number is SC098.
Campaign 13V114000 on NHTSA.gov
EquipmentOct 6, 2011
CURT MANUFACTURING IS RECALLING CERTAIN TOW PACKAGE WIRING HARNESSES, PART NUMBER 56024, THAT CONNECT TOW VEHICLE LIGHTING CIRCUITS TO TRAILER LIGHTING CIRCUITS SOLD FOR USE ON CERTAIN MODEL YEAR 2009 THROUGH 2011 HYUNDAI VERACRUZ AND KIA SORENTO VEHICLES. THE UNITS ARE NOT WATER-TIGHT AND MOISTURE CAN SEEP INTO THE CONVERTER MODULE AND DEFEAT THE MODULE'S INTERNAL CIRCUIT PROTECTION.
WITHOUT THE CIRCUIT PROTECTION, THE MODULE CAN OVERHEAT POSSIBLY RESULTING IN A FIRE.
CURT MANUFACTURING WILL NOTIFY OWNERS AND REPLACE THE TOW PACKAGE WIRING HARNESS. THE REMEDY WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 17, 2011. OWNERS MAY CONTACT CURT MANUFACTURING AT 1-715 831-8713.
Campaign 11E041000 on NHTSA.gov
Power train, driveline, driveshaftApr 25, 2011
KIA IS RECALLING CERTAIN MODEL YEAR 2011 SORENTO 2WD VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS AND 2.4L ENGINES MANUFACTURED FROM THE START OF PRODUCTION THROUGH MAY 22, 2010. THE INTERMEDIATE SHAFT MAY SUFFER FROM NOISE AND EXCESSIVE WEAR DUE TO A MISALIGNMENT OF THE INTERMEDIATE SHAFT WITH THE RIGHT SIDE OUTPUT GEAR. CONTINUING TO DRIVE THE VEHICLE IN THIS CONDITION LEADS TO THE DEVELOPMENT OF A WHIRRING/WHINING NOISE AND CAN EVENTUALLY CAUSE DAMAGE TO THE AUTOMATIC TRANSMISSION.
DAMAGE TO THE TRANSMISSION MAY CAUSE LOSS OF MOTIVE POWER, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE RIGHT SIDE OUTPUT GEAR AND INTERMEDIATE SHAFT FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MAY 2011. OWNERS MAY CONTACT KIA AT 1-800-333-4542.
Campaign 11V258000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperNov 24, 2010
KIA IS RECALLING CERTAIN MODEL YEAR 2011 SORENTO VEHICLES MANUFACTURED FROM SEPTEMBER 14, 2010, THROUGH OCTOBER 4, 2010. SOME OF THE REAR BRAKE CALIPERS MAY NOT HAVE BEEN PROPERLY MACHINED.
AS A RESULT, BRAKE FLUID WILL LEAK, FOLLOWED BY ILLUMINATION OF THE MALFUNCTION INDICATOR LIGHT INDICATING THE BRAKE FLUID LEVEL IS LOW AND SHOULD BE CHECKED, THEN A SOFT OR SPONGY BRAKE PEDAL FEEL, AND IF NOT SERVICED, REDUCED BRAKING POWER WHICH COULD INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT THE REAR CALIPERS AND REPLACE IT IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 10, 2010. OWNERS MAY CONTACT KIA CONSUMER ASSISTANCE CENTER AT 1-800-333-4542.
Campaign 10V599000 on NHTSA.gov
Electrical system, wiringAug 31, 2010
KIA IS RECALLING CERTAIN MODEL YEAR 2010 SOUL AND MODEL YEAR 2011 SORENTO VEHICLES MANUFACTURED FROM SEPTEMBER 7, 2009 THROUGH JULY 30, 2010. A LIMITED NUMBER OF WIRING HARNESSES SUPPLIED BY JCI AND USED FOR THE LIGHTING IN THE KIA SOUL VEHICLE'S ADVANCED LIGHTING SPEAKERS, LOCATED IN THE FRONT DOOR TRIM PANELS, AND THE KIA SORENTO VEHICLE'S INTERIOR ACCENT ILLUMINATION, LOCATED IN THE FRONT AND REAR DOOR TRIM PANELS, MAY HAVE BEEN IMPROPERLY SOLDERED.
WHEN THE LIGHTS ARE ILLUMINATED UNDER CERTAIN CONDITIONS, AN ELECTRICAL SHORT MAY OCCUR THAT CAN RESULT IN A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESSES FOR THE LIGHTS IN THE KIA SOUL VEHICLE'S ADVANCED LIGHTING SPEAKERS, AND THE WIRING HARNESS FOR THE KIA SORENTO VEHICLE'S INTERIOR ACCENT ILLUMINATION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 13, 2010. OWNERS MAY CONTACT KIA CONSUMER ASSISTANCE CENTER AT 1-800-333-4542.
Campaign 10V388000 on NHTSA.gov
Representative owner complaints: other or unspecified
213 reports, newest first. Show all
Electrical system, Structure, Other or unspecified, Aug 14, 2016
KIA SORENTO 2011. PARKED. FIRST IT WAS ONE DOOR, JUST STOPPED OPENING FROM THE OUTSIDE, OPENS FROM INSIDE, UNLESS YOU PUT CHILD SAFETY LOCK ON, THEN IT WON'T OPEN AT ALL. THEN TODAY THE OTHER SIDE NOT OPENING FROM THE OUTSIDE. ALL OPEN FROM INSIDE, ONLY PROBLEM IS WHAT TO DO WHEN ALL FOUR STOP OPENING FROM OUTSIDE. IF MY KID IS IN THERE, FALLS ASLEEP, AND IT'S HOT OUTSIDE, HOW DO I GET THE KID OUT IF I CAN'T OPEN FROM OUTSIDE, SOMEBODY IS GOING TO BE SERIOUSLY HURT OR KILLED FROM THIS PROBLEM. FROM THE LOOKS OF THINGS THERE HAS BEEN A LOT OF PROBLEMS WITH THESE DOORS.
Other or unspecified, Aug 3, 2016
AIR CONDITIONER MAKES A CLICKING NOISE WHEN PUT ON MAX. IT WILL EVENTUALLY STOP, BUT IT DOES IT EVERYTIME I TURN ON THE A/C OR CHANGE FROM MAX TO ANOTHER SETTING AND THEN BACK TO MAX.
Other or unspecified, Aug 3, 2016
BOTH FRONT DRIVER AND DRIVER PASSENGER DOORS WILL NOT OPEN FROM THE OUTSIDE. I HAVE TO OPEN FROM THE INSIDE. THE PASSENGER DOOR BROKE ABOUT 8 MONTHS AGO. DRIVER SIDE JUST BROKE. WAS WORKING FINE THEN I WENT TO GET INTO THE CAR AND DOOR WOULD NOT OPEN. I HAVE 176000 MILES ON CAR. THIS IS A SAFETY HAZARD.
Other or unspecified, Aug 1, 2016
THE READ PASSENGER SIDE DOOR ON MY 2011 KIA SORENTO WILL NOT OPEN FROM THE OUTSIDE. THIS IS A WELL KNOWN PROBLEM WHICH KIA IS RESUSING TO TAKE RESPONSIBILITY FOR SINCE IT IS NOT A "SAFETY ISSUE" ACCORDING TO THEM. I CAN NOT PUT ON THE CHILD LOCK WHILE TRANSPORTING MY CHILD OR IT WILL NOT OPEN FROM INSIDE OR OUT THEN. THIS IS CLEARLY A SAFETY ISSUE, AS KIA TELLS YOU TO FIX IT IMMEDIATELY, BUT WILL THEN REFUSE TO REIMBURSE RECEIPTS.
Other or unspecified, Jul 26, 2016
PASSENGER REAR DOOR WILL NOT OPEN FROM THE OUTSIDE. THE VEHICLE WAS IN MY GARAGE WHEN THE PROBLEM OCCURRED.
Other or unspecified, Jul 22, 2016
PASSENGER SIDE DOOR AND REAR-PASSENGER DOOR BEHIND DRIVER CANNOT BE OPENED FROM THE OUTSIDE. THE ONLY WAY TO OPEN THE DOOR IS FROM THE INSIDE. KIA CLAIMS IT IS NOT UNDER WARRANTY AND WANTS TO CHARGE ME $400 TO REPAIR THEIR FAULTY EQUIPMENT.
Other or unspecified, Jul 21, 2016
THE FRONT AND REAR DRIVERS SIDE DOOR LOCKS ARE NOT WORKING PROPERLY. UNABLE TO OPEN DOOR FROM OUTSIDE. IN THE REAR I AM UNABLE TO OPEN DOOR FROM OUTSIDE OR INSIDE. THIS IS A SAFETY AND SECURITY ISSUE. IF I WERE IN AN ACCIDENT MY KIDS OR PASSENGERS WOULD BE TRAPPED IN THE BACK. FROM EXPLORING ON THE INTERNET KIA EXECUTIVES ARE AWARE OF THIS. DOES IT TAKE A SERIOUS INJURY OR FATALITY TO GET KIA TO RESPOND TO THIS DEFECTIVE PART. INSIDE LOCK WAS REPLACED UNDER WARRANTY (LAST DAY OF WARRANTY, ON A SATURDAY) THAT EVENING CAR WOULD NO LONGER OPEN FROM OUTSIDE. I CALLED ON MONDAY AND WAS TOLD VEHICLE WAS OUT OF WARRANTY, OUTSIDE LOCK WAS FINE UNTIL DEALERSHIP WORK ON INSIDE MECHANISM.
Other or unspecified, Jul 20, 2016
2 MONTHS AGO, MY DRIVER SIDE DOOR WOULD NOT OPEN. IT DOESN'T OPEN FROM THE OUTSIDE WITH THE AUTOMATIC KEY NOR IF YOU PUT THE ACTUAL KEY IN THE LOCK DOES IT OPEN. I HAVE TO CONTINUOUSLY CLIMB INTO MY CAR FROM THE PASSENGER SIDE DOOR OR LEAVE THE WINDOW ROLLED DOWN AND UNLATCH THE CAR DOOR FROM THAT WAY OF ENTRY. ON SATURDAY, JULY 16TH, I WAS TRANSPORTING MY SON AND THREE FRIENDS FROM BASEBALL GAME AND THEY COULDN'T GET OUT OF THE BACKSEAT!!! NOT ONLY COULD I NOT GET THEM OUT FROM THE OUTSIDE BUT NOW THEY CANNOT REMOVE THEMSELVES FROM THE INSIDE AS WELL!!! SO NOW ALL DOORS EXCEPT THE PASSENGER SIDE DOOR ARE NOT IN WORKING ORDER!! THIS IS A MAJOR SAFETY ISSUE! THESE BOYS AND MYSELF HAD TO CLIMB OUT THROUGH THE PASSENGER SIDE DOOR TO GET OUT OF THE CAR. WHAT IS WE WERE IN AN ACCIDENT? WHAT IF OUR CAR WAS SUBMERSED IN WATER IN A LAKE, RIVER OR DITCH? WHAT IF OUR CAR WAS ON FIRE? WE WOULD HAVE NO WAY TO ESCAPE AND WE WOULD ALL HAVE DIED!! THIS CANNOT BE A COINCIDENCE THAT FIRST THE DRIVERS DOOR DOESN'T UNLOCK AND NOW 3 OUT OF 4 DOORS IN 3 MONTHS DO NOT WORK?? THIS IS A TRAVESTY AND KIA IS RESPONSIBLE FOR THIS AND NEEDS TO RECALL THE CAR AND FIX THESE DOORS BEFORE SOMEONE(S) DIES FROM THESE FAULTY DOORS!
Other or unspecified, Jul 12, 2016
ONE DAY LAST WEEK I WENT TO OPEN MY DRIVER'S SIDE DOOR & IT WOULDN'T OPEN. TOOK IT TO THE SHOP & THEY HAD TO TAKE THE WHOLE DOOR APART TO FIND OUT WHAT PART WAS NEEDED WHICH TOOK THEM SEVERAL HOURS. IT'S GOING TO COST ME $500.00 TO GET THIS FIXED. I HAVE NOTICED MANY PEOPLE COMPLAINING ABOUT THE SAME . THING.
Other or unspecified, Jun 28, 2016
DOOR ACTUATOR IN PASSENGER FRONT IS NOT WORKING. THE DOOR DOES NOT UNLOCK OR OPEN FROM THE OUTSIDE. APPARENTLY THIS IS A WIDE SPREAD ISSUE AMONG 2011 KIA SORENTA OWNER DUE TO PLASTIC PARTS. I DON'T UNDERSTAND WHY THIS IS NOT A SAFETY ISSUE. IF I AM IN AN ACCIDENT AND PARAMEDICS WOULD LIKE TO RETRIEVE THE PERSON FROM THE PASSENGER SEAT THEY WOULDN'T BE ABLE TO ACCESS UNLESS THEY BREAK THE WINDOW.
Other or unspecified, Jun 24, 2016
ON 6/18/16 MY DRIVER SIDE FRONT DOOR WOULD NOT OPEN FROM THE OUTSIDE. I HAD BEEN HAVING ONGOING PROBLEMS WITH THE REMOTE KEY NOT WORKING ALSO. DURING ROUTINE OIL CHANGES, I WOULD ASK FOR THE REMOTE KEY TO BE CHECKED AND THE SERVICE PEOPLE WOULD STATE THEY COULD NOT DUPLICATE THE PROBLEM. ON 6/24/26 I TOOK THE CAR INTO MY LOCAL KIA SERVICE SHOP. THEY TOLD ME THAT THE LATCH INSIDE THE DOOR NEEDED TO BE REPAIRED AND CHARGED ME $400.00. WHILE WAITING FOR MY CAR, I GOOGLED TO SEE HOW MUCH THE LATCH SHOULD COST, BUT INSTEAD I HAPPENED UPON S WEBSITE CAR GURU AND FOUND OUT THAT MULTIPLE PEOPLE HAVE BEEN HAVING THE SAME PROBLEM. SOME WITH MULTIPLE DOOR LATCHES GONE BAD. SOME HAVE BEEN LOCKED INSIDE THE CAR TOO. I IT OLD THE SERVICE GUY WHAT I SAW ON THE WEB AND ASK WHY HASN'T THERE BEEN S RECALL. HE RESPECTFULLY TOLD ME TO CALL THE MANUFACTURER. I DID RIGHT THEN AND THERE AND PUT IN A COMPLAINT WITH A KIA CONSUMER COMPLAINT CASE MANAGER. OTHER SAY THEY HAVE BEEN REPORTING TO KIA AND THEY WON'T RECALL THE FAULTY LATCH. NOT BEING ABLE TO GET IN AND OUT OF YOUR CAR IS VERY UNSAFE. THIS IS A WIDESPREAD PROBLEM AND WE NEED HELP. THANKS.
Other or unspecified, Jun 23, 2016
I HAVE BEEN HAVING PROBLEMS ON AND OFF WITH MY REMOTE KEY NOT LOCKING OR UNLOCKING THE DOORS. I'VE TAKEN MY CAR IN FOR OIL CHANGES AND HAVE COMPLAINED ABOUT THE ISSUE, BUT SERVICE WAS UNABLE TO DUPLICATE THIS ISSUE. IT IS STILL AN ISSUE. MY MAIN COMPLAINT IS TODAY I'M IN FOR SERVICE BECAUSE MY DRIVER SIDE DOOR WILL ONLY OPEN FROM THE INSIDE. I'M BEING CHARGE $475.00 FOR A LATCH REPLACEMENT . I AM SEEING ON THE WEB THAT MULTIPLE PEOPLE ARE HAVING THE SAME PROBLEM WITH ONE OR MULTIPLE DOORS ON THEIR KIA VEHICLES. KIA HAS NOT DONE A RECALL. I DID MAKE A FORMAL COMPLAINT TO KIA CONSUMER AFFAIRS TODAY. THIS IS S BIG SAFETY ISSUE. SOME FOLKS HAVE BEEN LOCKED INSIDE THEIR VEHICLES AS WELL,
Other or unspecified, Jun 21, 2016
"TAKATA RECALL" FRONT PASSAGER DOOR CAN NOT OPEN FROM OUTSIDE AND PASSGER SIDE DOOR ON DRIVER SIDE CAN NOT OPEN FROM OUTSIDE OR INSIDE. THIS IS VERY DANGEROUS IF ANYONE OF THE PASSAGERS NEED TO GET OUT FOR WHAT EVER THE REASON IN AN EMERGENCY. HOW CAN YOU BUY A CAR AND NOT BE ABLE TO GET IN OR OUT OF IT. PLEASE THIS NEEDS TO BE FIXED AND NOT AT MY EXPENCE.
Electrical system, Other or unspecified, Jun 15, 2016
DRIVERS SIDE DOOR ON 2011 KIA SORENTO WILL NOT OPEN FROM THE OUTSIDE. INSIDE STILL WORKS, CAN HEAR LOCK/UN-LOCK BUT SEEMS LIKE OUTSIDE LATCH IS STUCK IN THE LOCK POSITION. HAVE TO EITHER CRAWL THROUGH THE CAR OR REACH IN THE WINDOW AND OPEN FROM INSIDE. STILL HAVE EXTENDED WARRANTY ON CAR (82,000 MILES) BUT WAS STILL GOING TO COST ME $200 TO FIX IT. WHY AM I PAYING $200 TO FIX A HANDLE ON A CAR THAT IS WELL UNDER WARRANTY. THIS IS A SAFETY ISSUE CONSIDERING IF I GET IN AN ACCIDENT IT HINDERS THE FIRST RESPONDERS ABILITY TO GET TO ME. FROM WHAT I'VE READ THIS IS AN ISSUE A LOT OF PEOPLE ARE HAVING. KIA NEEDS TO ISSUE A RECALL AND FIX IT.
Other or unspecified, Jun 10, 2016
REAR DOOR LATCHES BOTH BROKE WITHIN THREE DAYS OF EACH OTHER. UNABLE TO OPEN EITHER DOOR FROM INSIDE OR OUTSIDE BECAUSE OF THE INTERNAL CHILD SAFETY LOCKS IN PLACE COMBINED WITH THE DEFECTIVE EXTERNAL DOOR LATCHES. THE DOORS WOULD UNLOCK AND LOCK, BUT STILL WOULD NOT OPEN BECAUSE OF THE BROKEN DOOR LATCHES.
Other or unspecified, Jun 7, 2016
DRIVER'S DOOR SUDDENLY STOPPED OPENING FROM THE OUTSIDE. IT CAN BE OPENED FROM THE INSIDE. I NEED TO ENTER THE VEHICLE FROM THE PASSENGER SIDE AND CLIMB ACROSS. MY HUSBAND HAS BACK PROBLEMS AND IS NOW UNABLE TO DRIVE THE CAR BECAUSE HE CAN'T GET IN BY HIMSELF. I HAVE 2 YOUNG CHILDREN, AND AM SCARED THAT I WILL BE UNABLE TO GET THEM OUT OF THE CAR IF OTHER DOOR HANDLES BREAK OR MALFUNCTION IN A SIMILAR MANNER.
Other or unspecified, Jun 5, 2016
DRIVER'S DOOR ON 2011 KIA SORENTO WILL NOT OPEN FROM THE OUTSIDE. THIS IS A SAFETY ISSUE SHOULD THE DRIVER BECOME INCAPACITATED. THIS IS A WELL KNOWN AND DOCUMENTED PROBLEM THAT KIA REFUSES TO ADDRESS WITH A RECALL OF ITS DEFECTIVE PRODUCT.
Other or unspecified, May 27, 2016
MY DRIVER SIDE 2011 KIA SORENTO DOOR HANDLES STOPPED WORKING ON 05/27/2016. THIS IS REALLY FRUSTRATING, AS I COULD OPEN THE DOOR FROM INSIDE BUT NOT FROM OUTSIDE. I THINK IT'S A SAFETY ISSUE IN CASE OF AN A ACCIDENT/FIRE. THIS IS A POTENTIAL HAZARD FOR MY FAMILY. KIA HAS TO REALLY STEP FORWARD AND REPLACE THIS FAULTY MECHANISM. MY CAR IS JUST OUT OF WARRANTY AND THE ESTIMATE TO FIX IT IS $400.00. I URGE THE KIA COMPANY TO REALLY FIX THIS ASAP BEFORE SOMEONE GETS HURT AND/OR RESULT INTO FATALITY. THERE TOO MANY PEOPLE HAVING THIS PROBLEM.
Other or unspecified, May 26, 2016
THE DRIVERS DOOR WOULD NOT OPEN FROM OUTSIDE. THIS ACCRUED WHEN I RETURN TO MY CAR IN HALF AN HOUR. THIS IS POSING A HAZARD DUE TO INABILITY OF FIRST RESPONDENTS TO OPEN DOOR, IF THIS HAPPENS AGAIN. I HAD MY KIA DEALER REPAIR IT. IT DID NOT FALL UNDER ANY WARRANTY, THE FAILURE MILLAGE 99,000. HOWEVER, DUE TO MANY COMPLAINS OF THIS EXACT PROBLEM FROM OTHER OWNERS, I THINK KIA SHOULD BE RESPONSIBLE FOR REPLACING LATCHES AND MAKING A RECALL.
Air bags, Other or unspecified, May 25, 2016
TAKATA RECALL KIA SORENTO 2011 MY DRIVER SIDE AND BACK PASSENGER DOORS DON'T OPEN FROM THE OUTSIDE WHEN NOT IN MOTION OR IN MOTION. MY AIR BAG LIGHT IS ON AS WELL. I CALLED KIA AND THEY WANT TO CHARGE ME $500.00 DOLLARS FOR A DIAGNOSTIC BECAUSE I AM OVER MY WARRANTY. I TRIED CONTACTING THE KIA'S HEADQUARTER AND ALL I GET IS A RECORDING. THIS ILLEGAL AND ITS EXTREMELY DANGEROUS IF I GET INTO A CAR ACCIDENT. I HAVE CHILDREN AS WELL. WHAT CAN I DO TO GET KIA TO FIX THIS MATTER. I WHEN ON THE WEBSITE AND READ SEVERAL COMPLAINTS WITH THE SAME PROBLEM. WHY IS THIS MATTER NOT A RECALL. KIA IS PUTTING PEOPLES LIFE IN DANGER. I NEED MY DOORS FIXED. I HAVE TO CLIMB THROUGH THE RIGHT PASSENGER CAR TURN ON THE CAR BRING THE WINDOW DOWN AND THEN WALK AROUND AND OPEN FROM THE INSIDE. THIS IS RIDICULOUS. KIA SHOULD NOT BE CHARGING OWNERS OF THERE VEHICLE FOR THIS SINCE ITS A SAFETY MATTER. PLEASE WHAT CAN I DO TO GET THIS MATTER FIXED AS SOON AS POSSIBLE?
Other or unspecified, May 24, 2016
MY DRIVERS SIDE DOOR WON'T OPEN FROM THE OUTSIDE. I CAN HEAR IT WHEN IT LOCK AND UNLOCK BUT IT WILL NOT OPEN. I TRIED TO USE THE KEY AND IT STILL WOULD NOT OPEN. I HAVE TO GO AROUND TO THE PASSENGER SIDE DOOR AND OPEN IT FROM THE INSIDE. THIS REALLY WORRIES ME. THE "WHAT IF" IS CONCERNING. TO ME, THIS IS A SAFETY CONCERN IF I AM IN AN ACCIDENT AND THE EMERGENCY PERSONS CAN NOT GET MY DOOR OPEN TO GO ME OUT. OR TO HAVE MY GRANDSON STUCK IN THE CAR AND ME NOT BE ABLE TO GET HIM OUT. I CALLED MY KIA REPAIR SHOP TODAY AND WAS TOLD TO BRING IT IN AS SOON AS POSSIBLE. I'M CURIOUS TO SEE WHAT THE ISSUE IS AND WHAT THEY PLAN TO DO ABOUT IT. I ONLY HAVE ABOUT 61K MILES ON THIS VEHICLE AND NO EXTENDED WARRANTY. HENCE, ANOTHER CONCERN. KIA DEALERS SHOULD TAKE RESPONSIBILITY FOR THIS ISSUE AND REPAIR WHAT IS CAUSING OUR DOORS TO NOT OPEN. WE CAN NOT WAIT UNTIL SOMEONE DIES.
Other or unspecified, May 23, 2016
THE DRIVERS DOOR WOULD NOT OPEN. NOW THE DRIVERS SIDE, PASSENGER DOOR WON'T OPEN FROM OUTSIDE AND INSIDE. POSING A HAZARD, BECAUSE FIRST RESPONDERS WILL NOT BE ABLE TO OPEN THE DOOR DUE TO A REOCCURING DEFECT. MANY OTHER CONSUMERS REPORT THIS IN BLOGS AND FORUMS SO THIS IS KIA'S PROBLEM TO FIX AND MAKE A RECALL.
Structure, Other or unspecified, May 18, 2016
I HAVE HAD SEVERAL ISSUES WITH THE DOORS. IT STARTED WITH MY FRONT DRIVERS DOOR AND NOW IT IS THE BACK PASSENGER DOOR. YOU CANNOT OPEN THE DOOR FROM THE OUTSIDE AND YOU HAVE TO TAKE THE DOOR APART TO FIX IT. HOWEVER, I CAN'T OPEN MY BACK DOOR AT ALL BECAUSE MY CHILD SAFETY LOCK IS ON, SO I CANNOT OPEN IT FROM THE INSIDE LIKE I DO WITH MY DRIVERS DOOR. I AM UNABLE TO GET MY KIDS IN OR OUT OF THE CAR, WITHOUT HAVING TO PUT THEM ALL IN THROUGH ONE DOOR AND OVER CAR SEATS. I AM NOT THE ONLY ONE WHO HAS HAD THIS PROBLEM. SEVERAL PEOPLE HAVE. HERE IS THE LINK TO THE COMPLAINTS HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T37046_DS615605. IF THERE WAS EVER AND EMERGENCY I WOULD NOT BE ABLE TO GET MY CHILDREN OUT IN A TIMELY MANNER.
Other or unspecified, May 16, 2016
REAR DRIVER SIDE DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE. THIS IS A 2011 KIA SORENTO WITH 70,000 MILES
Other or unspecified, May 9, 2016
SUBJECT: KIA SORENTO 2011 DOOR LATCH PROBLEM COMMENTS: WHEN MY 2011 KIA SORENTO DRIVER'S DOOR LATCH COULD NOT BE OPENED FROM THE OUTSIDE (BUT WORKS USING THE INSIDE LATCH), I AT FIRST THOUGHT IT WAS AN UNUSUAL PROBLEM, PROBABLY A BROKEN PLASTIC PART OR A BENT ROD, ETC. BUT AFTER RESEARCHING THIS PROBLEM ON THE INTERNET, I SEE THERE ARE HUNDREDS OF OWNERS WHO HAVE HAD THE SAME PROBLEM, SOME ONE DOOR AT A TIME UNTIL ALL FOUR DOORS BREAK. APPARENTLY, KIA MAINTAINS THIS IS NOT A SAFETY PROBLEM, NOR IS THERE ANY EXTENDED WARRANTY PROTECTION. THIS POSITION IS SIMPLY NOT TRUE, AS EVIDENCED BY COMMENTS FROM OWNERS CONCERNING EXITING THE VEHICLE UNDER EMERGENCY CONDITIONS SUCH AS FIRE, ACCIDENTS, IMMERSION IN WATER, ETC. SOME OWNERS MENTIONED EXTRA DIFFICULTY WHEN TRANSPORTING YOUNG CHILDREN, ETC. THE ONLY VIABLE SOLUTION OTHER THAN PAYING UNREASONABLE CHARGES TO HAVE THE DOOR LOCK ASSEMBLIES REPAIRED BY KIA, WHICH APPEAR TO AVERAGE $400-$500 PER DOOR IS FOR A RECALL TO BE ISSUED, REQUIRING DEALER REPAIR AT NO CUSTOMER EXPENSE. I UNDERSTAND SOME OF THE LATEST MODELS HAVE DOOR LOCK MECHANISMS WHICH HAVE BEEN RE-ENGINEERED TO ELIMINATE THIS PROBLEM, WHICH DOES NOTHING TO HELP THOSE OWNERS WHO WILL BE DRIVING THE EARLIER MODELS FAR INTO THE FUTURE. THERE CERTAINLY SEEMS TO BE A GREAT ENOUGH NUMBER OF VEHICLES WITH THIS RECURRING PROBLEM TO AT LEAST WARRANT A CAREFUL INVESTIGATION BY YOUR AGENCY, NOT CONCENTRATING ON THE FRUSTRATION EXPERIENCED BY AFFECTED OWNERS, BUT INSTEAD SERIOUSLY CONSIDERING ALL THE POSSIBLE SAFETY CONCERNS RAISED THUS FAR. A DEATH BY FIRE OR DROWNING CAUSED BY A SEAT BELT PROBLEM IS NO MORE IMPORTANT THAN ONE CAUSED BY A DEFECTIVE DOOR OPENING MECHANISM.