2011 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,518 owner complaints filed for this model year. This is the highest complaint count among 23 Sorento model years with reports.
Of the 2011 reports, 42 involved a crash and 62 involved a fire. 50 people were injured.
What owners report most often
Recalls and investigations
EngineDec 21, 2023
Kia America, Inc. (Kia) is recalling certain 2011 Sorento vehicles. An engine compartment fire can occur while driving.
A fire increases the risk of injury.
Dealers will install Knock Sensor Detection System (KSDS) software and replace the engine as necessary, free of charge. Owner notification letters were mailed February 9, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC291.
Campaign 23V877000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Campaign 23V652000 on NHTSA.gov
Power train, automatic transmissionOct 6, 2015
Kia Motors America (Kia) is recalling certain model year 2011-2013 Kia Sorento vehicles manufactured October 19, 2009, to January 31, 2013. In the affected vehicles, if excessive force is applied to the gear shift lever, the brake-shift interlock mechanism may chip or crack allowing the transmission being able to be shifted out of "Park" without the brakes being depressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Without requiring the brake to be pressed, the vehicle may be unintentionally shifted out of Park, allowing it to roll, which may result in a crash.
Kia will notify owners, and dealers will replace the brake-shift interlock mechanism, free of charge. The recall began on November 9, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC124.
Campaign 15V626000 on NHTSA.gov
Exterior lighting, brake lights, switchApr 1, 2013
Kia Motors Corporation (Kia) is recalling certain model year 2007-2010 Rondo, model year 2007-2011 Sedona, Sorento and Sportage, model year 2010-2011 Soul, model year 2008-2011 Optima, model year 2010 Forte, model year 2007-2009 Amanti, and model year 2009 Borrego vehicles. Originally, in April 2013, Kia recalled 623,658 model year 2007-2010 Rondo and Sportage, model year 2007-2011 Sorento, model year 2007 Sedona, model year 2010-2011 Soul, and model year 2011 Optima vehicles. In September 2013, Kia informed the agency that it was adding an additional 356,719 vehicles to this campaign. The total number of vehicles being recalled is now 980,377. In the affected vehicles, the stop lamp switch may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause an inability to deactivate the cruise control by depressing the brake pedal. Additionally, a malfunctioning stop lamp switch may also result in intermittent operation of the push-button start feature, affect the operation of the brake-transmission shift interlock feature preventing the shifter from being moved out of the PARK position and cause the Electronic Stability Control (ESC) malfunction light to illuminate.
Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the transmission shifter may be able to be moved out of PARK without first applying the brake. This may lead to unintentional movement of the car which may increase the risk of a crash.
Kia will send an interim notification to owners in May 2013. When parts are available, owners will receive a second notification and dealers will replace the stop lamp switch, free of charge. Owners may contact Kia at 1-800-333-4542. Kia's recall campaign number is SC098.
Campaign 13V114000 on NHTSA.gov
EquipmentOct 6, 2011
CURT MANUFACTURING IS RECALLING CERTAIN TOW PACKAGE WIRING HARNESSES, PART NUMBER 56024, THAT CONNECT TOW VEHICLE LIGHTING CIRCUITS TO TRAILER LIGHTING CIRCUITS SOLD FOR USE ON CERTAIN MODEL YEAR 2009 THROUGH 2011 HYUNDAI VERACRUZ AND KIA SORENTO VEHICLES. THE UNITS ARE NOT WATER-TIGHT AND MOISTURE CAN SEEP INTO THE CONVERTER MODULE AND DEFEAT THE MODULE'S INTERNAL CIRCUIT PROTECTION.
WITHOUT THE CIRCUIT PROTECTION, THE MODULE CAN OVERHEAT POSSIBLY RESULTING IN A FIRE.
CURT MANUFACTURING WILL NOTIFY OWNERS AND REPLACE THE TOW PACKAGE WIRING HARNESS. THE REMEDY WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 17, 2011. OWNERS MAY CONTACT CURT MANUFACTURING AT 1-715 831-8713.
Campaign 11E041000 on NHTSA.gov
Power train, driveline, driveshaftApr 25, 2011
KIA IS RECALLING CERTAIN MODEL YEAR 2011 SORENTO 2WD VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS AND 2.4L ENGINES MANUFACTURED FROM THE START OF PRODUCTION THROUGH MAY 22, 2010. THE INTERMEDIATE SHAFT MAY SUFFER FROM NOISE AND EXCESSIVE WEAR DUE TO A MISALIGNMENT OF THE INTERMEDIATE SHAFT WITH THE RIGHT SIDE OUTPUT GEAR. CONTINUING TO DRIVE THE VEHICLE IN THIS CONDITION LEADS TO THE DEVELOPMENT OF A WHIRRING/WHINING NOISE AND CAN EVENTUALLY CAUSE DAMAGE TO THE AUTOMATIC TRANSMISSION.
DAMAGE TO THE TRANSMISSION MAY CAUSE LOSS OF MOTIVE POWER, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE RIGHT SIDE OUTPUT GEAR AND INTERMEDIATE SHAFT FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MAY 2011. OWNERS MAY CONTACT KIA AT 1-800-333-4542.
Campaign 11V258000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperNov 24, 2010
KIA IS RECALLING CERTAIN MODEL YEAR 2011 SORENTO VEHICLES MANUFACTURED FROM SEPTEMBER 14, 2010, THROUGH OCTOBER 4, 2010. SOME OF THE REAR BRAKE CALIPERS MAY NOT HAVE BEEN PROPERLY MACHINED.
AS A RESULT, BRAKE FLUID WILL LEAK, FOLLOWED BY ILLUMINATION OF THE MALFUNCTION INDICATOR LIGHT INDICATING THE BRAKE FLUID LEVEL IS LOW AND SHOULD BE CHECKED, THEN A SOFT OR SPONGY BRAKE PEDAL FEEL, AND IF NOT SERVICED, REDUCED BRAKING POWER WHICH COULD INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT THE REAR CALIPERS AND REPLACE IT IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 10, 2010. OWNERS MAY CONTACT KIA CONSUMER ASSISTANCE CENTER AT 1-800-333-4542.
Campaign 10V599000 on NHTSA.gov
Electrical system, wiringAug 31, 2010
KIA IS RECALLING CERTAIN MODEL YEAR 2010 SOUL AND MODEL YEAR 2011 SORENTO VEHICLES MANUFACTURED FROM SEPTEMBER 7, 2009 THROUGH JULY 30, 2010. A LIMITED NUMBER OF WIRING HARNESSES SUPPLIED BY JCI AND USED FOR THE LIGHTING IN THE KIA SOUL VEHICLE'S ADVANCED LIGHTING SPEAKERS, LOCATED IN THE FRONT DOOR TRIM PANELS, AND THE KIA SORENTO VEHICLE'S INTERIOR ACCENT ILLUMINATION, LOCATED IN THE FRONT AND REAR DOOR TRIM PANELS, MAY HAVE BEEN IMPROPERLY SOLDERED.
WHEN THE LIGHTS ARE ILLUMINATED UNDER CERTAIN CONDITIONS, AN ELECTRICAL SHORT MAY OCCUR THAT CAN RESULT IN A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESSES FOR THE LIGHTS IN THE KIA SOUL VEHICLE'S ADVANCED LIGHTING SPEAKERS, AND THE WIRING HARNESS FOR THE KIA SORENTO VEHICLE'S INTERIOR ACCENT ILLUMINATION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 13, 2010. OWNERS MAY CONTACT KIA CONSUMER ASSISTANCE CENTER AT 1-800-333-4542.
Campaign 10V388000 on NHTSA.gov
Representative owner complaints
1,518 reports, newest first.
Engine, Oct 16, 2017
I HAVE A 2011 KIA SORRENTO AND HAVE BEEN HAVING TROUBLE WITH IT STALLING WHEN I STOP AT RED LIGHTS . I START TO TAKE OFF AND IT DIDN'T WANT TO GO I PUSH ON THE GAS AND IT JUMPS AND FINALLY GOES. *BF UPDATED 10/16/2017*JS
Electrical system, Oct 16, 2017
THERE HAVE BEEN 2 INSTANCES WHERE MOST OR ALL THE WARNING LIGHTS CAME ON WHILE DRIVING. BOTH TIMES I HAVE BEEN ON THE HIGHWAY AT NORMAL STEADY SPEEDS. THE FIRST TIME THEY STAYED ON FOR THE DURATION OF THE RIDE, WHICH WAS ABOUT 40 MINUTES, AND THEN WERE OFF BY THE NEXT MORNING WHEN I DROVE THE CAR AGAIN. THE SECOND TIME I TURNED THE CAR OFF AND BACK ON TO SEE IF THAT WOULD RESET IT, BUT THEY WERE STILL ON, AND STAYED ON UNTIL LATER THAT EVENING. I DIDN'T NOTICE ANY PERFORMANCE ISSUES, BUT I WAS ON AN INTERSTATE ROAD IN GOOD DRY NORMAL DRIVING CONDITIONS. THESE 2 OCCURRANCES HAVE HAPPENED WITHIN THE PAST YEAR, AND AS RECENTLY AS A MONTH AGO.
Electrical system, Oct 7, 2017
I HAVE OWNED THIS VECHICLE SINCE IT WAS NEW. KIA HAS REPLACED AT LEAST 3 REAR VIEW CAMERAS IN MY REAR LIFT GATE. THE LAST ONE WAS ON 2/10/2016. NOW THIS CAMERA IS MALFUNCTIONING, ALL I SEE IS INTERFERENCE. I CAN'T SEE ANYTHING PASSING ACROSS THE REAR OF MY VECHICLE LIKE A CHILD OR SHORT ADULT. KIA CAN'T DEVELOP A FUNCTIONING CAMERA SO THEYSHOULD HAVE TO KEEP REPLACING THEM UNTIL THEY DO. I WOULDN'T HAVE PURCHASED THIS VECHICLE WITHOUT A CAMERA IT'S REAR WINDOW IS VERY HIGH. THIS IS A DAILY ONGOING PROBLEM.
Electronic stability control (ESC), Oct 3, 2017
FRONT BRAKES LOCKED UP WHILE TURNING ONTO THE HIGHWAY VEHICLE WAS IN MOTION, HAD TO SHUT OFF THE AUTOMATIC SKID CONTROL TO UNLOCK THE BRAKES TO DRIVE THE VEHICLE
Power train, Sep 29, 2017
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING 40 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE SUDDENLY JERKED FORWARD WITHOUT WARNING. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (ARCHER KIA, 11614 SOUTHWEST FWY, HOUSTON, TX, 77031), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE FOR THE CONTACT. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000. THE VIN WAS NOT AVAILABLE.
Suspension, Sep 28, 2017
SWAY BAR FAILURE THE VEHICLE HAS A "KNOCKING NOISE" WHEN TRAVELING OVER SLIGHT BUMPS AND CORNING. UPON INSPECTION, THE SWAY BAR (STABILIZER LINK BAR) IS LOOSE AND IN NEED OF REPLACEMENT. THIS IS A ROUTINE ISSUE WITH THE KIA VEHICLES HOWEVER EVEN AFTER REPLACEMENT THE ISSUE RETURNS. THE SWAY BAR (STABILIZER LINK BAR) IS PART OF THE SUSPENSION SYSTEM WHICH HELPS REDUCE BODY ROLL OF A VEHICLE DURING FAST CORNING AND OVER ROAD IRREGULARITIES.
Power train, Sep 20, 2017
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). WHILE ATTEMPTED TO SHIFT THE GEARS, THE VEHICLE LUNGED. ON SEVERAL OCCASIONS, WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE. ON SEVERAL OCCASIONS, WHILE DRIVING, THE ENGINE STALLED AND LOST POWER. THE CONTACT MENTIONED THAT ALL OF THE INSTRUMENT PANEL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE VEHICLE NEEDED TO BE TAKEN TO A KIA DEALER. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 132,000. PARTS DISTRIBUTION DISCONNECT.
Air bags, Sep 18, 2017
AIRBAG LIGHT WENT ON FOR NO REASON. COIL SPRING IS UNDER RECALL, BUT MINE WAS THE PASSENGER SEAT SENSOR. $2000 TO REPLACE THE SEAT. SHOULD BE COVERED OR BYPASS OPTION OFFERED. I DON'T NEED THE SENSOR.
Steering, Sep 9, 2017
MY CAR STARTED SCREECHING AND STEERING WHEEL MADE A KNOCKING SOUND AFTER LEAVING CHURCH ON 08/27/2017. I THOUGHT IT COULD NOT BE MY POWER STEERING FLUID WAS LOW. THE NEXT DAY MY DAY CHECKED THE LEVEL. IT WAS BELOW THE HALF MARK ON THE RESERVOIR. MY DAD FILLED IT NOSIE STOPPED AND THE KNOCKING TWO DAYS LATER IT STARTED AGAIN. I REFILLED THE RESERVOIR NOSIE STOPPED EXCEPT THIS TIME GRINDING CONTINUED. THE VERY NEXT DAY LOW AGAIN GRINDING KNOCKING AND HARD TO STEER. I COULD NOT TURN THE STEERING WHEEL. I ASKED ABOUT A RECALL. AS USUAL I WAS TOLD BY THE DEALER THERE ISN'T ONE. I FILLED THE RESERVOIR AND THE FLUID POURS OUT FROM THE RACK AND PINION. YET THERE IS NO RECALL. THIS IS DANGEROUS. I'M GOING TO CALL THE KIA HEAD QUARTERS TO CHECK ON A RECALL SC147
Structure, Sep 5, 2017
I AM UNABLE TO OPEN MY DRIVERS SIDE REAR DOOR FROM THE OUTSIDE. THIS SEEMS TO BE QUITE A PREVELENT PROBLEM ON SEVERAL KIA MODELS. I HAVE SEEN THAT MANY PEOPLE HAVE HAD THE SAME PROBLEM. SOME WITH MULTIPLE DOORS ON THE SAME VEHICLE. THIS IS A SFETY ISSUE AS YOU CAN'T QUICKLY GET INTO THE VEHICLE TO IF YOU HAD SMALL CHILDREN IN THE BACK AND THER WAS AN EMERGENCY OR IF FIRST RESPONDERS NEEDED ACCESS TO THE BACK OR ANY DOOR THAT HAD THIS PROBLEM FOR THAT MATTER. THE REASON I AM REPORTING THIS IS THAT I HAVE SEEN TOO MANY PEOPLE WITH THIS ISSUE ON THERE KIA SORENTOS AND OTHER MODELS.
Electrical system, Other or unspecified, Electronic stability control (ESC), Sep 2, 2017
FOR SEVERAL MONTHS NOW, THE DASHBOARD WARNING LIGHTS HAVE COME ON, USUALLY FOUR AT A TIME AS I'M DRIVING. IT SEEMS TO HAPPEN MOST OFTEN WHEN IT'S RAINING. I HAD THE KIA DEALER IN LAS CRUCES, NM TRY TO DETERMINE THE PROBLEM WHEN I HAD THE CAR IN FOR A COUPLE RECALLS ABOUT TWO YEARS AGO. THEY COULD NOT DETERMINE THE CAUSE OF THE PROBLEM. ABOUT 3 MONTHS AGO I HAD A SHOP WITH A AAA MASTER MECHANIC TRY TO DETERMINE THE PROBLEM AND THEY ALSO COULD NOT DETERMINE THE REASON THE WARNING LIGHTS WERE COMING ON. THEY COULD NOT FIND A SHORT IN THE WIRING THAT I THOUGHT MIGHT BE THE CAUSE. THE LIGHTS EVENTUALLY GO OFF, USUALLY AFTER THE CAR HAS NOT BEEN DRIVEN FOR SEVERAL HOURS OR OVERNIGHT. I'M CONCERNED THAT, ALTHOUGH I'VE NOT EXPERIENCED SIGNIFICANT PROBLEMS WHEN THE DASH WARNING LIGHTS COME ON, COULD A POSSIBLE REAL SAFETY ISSUE OCCUR IF ONE OF THE SYSTEMS INDICATED BY THE LIGHTS ACTUALLY MALFUNCTION? FOR A WHILE WHEN THE LIGHTS CAME ON, THE CAR'S STEERING SEEMED TO BE EFFECTED--ON WINDY CURVY ROADS THE CAR WOULD DEFINITELY OVER STEER ON CURVES, AS THOUGH SOMEONE ELSE WERE IN CONTROL. I WOULD APPRECIATE ANY INFORMATION YOU MIGHT HAVE ON SIMILAR PROBLEMS AND HOW THEY WERE CORRECTED. THANK YOU.
Electrical system, Electronic stability control (ESC), Sep 1, 2017
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE ABS, STABILITY CONTROL, AND DOWNHILL TRACTION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO RIVERCHASE KIA (2200 US-31, PELHAM, AL 35124 (205) 987-6518) WHERE IT WAS DIAGNOSED WITH A DEFECTIVE MODULE THAT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED BECAUSE THE DEALER STATED THAT THE RECALL EXPIRED. THE CONTACT STATED THAT THE DEALER DID NOT PROVIDE THE RECALL INFORMATION. THE DEALER ALSO STATED THAT IN MAY OF 2017, WHILE THE VEHICLE WAS AT THE DEALER FOR AN OIL CHANGE, THEY CHECKED A MODULE THAT CONTROLLED THE WARNING INDICATORS, BUT THE MODULE WAS FINE AND COVERED IT IN SILICONE. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY FOR THE REPAIRS. THE CONTACT WAS ALSO INFORMED THAT A PART IN THE REAR DRUM NEEDED REPLACEMENT ALONG WITH THE MODULE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Structure, Sep 1, 2017
DRIVER'S SIDE DOOR HANDLE MALFUNCTIONED. CAN UNLOCK DOOR WITH KEY OR KEY FOB, BUT DOOR WILL NOT OPEN. HAVE TO CLIMB INTO BACK SEAT TO MANUALLY OPEN DRIVER'S SIDE DOOR. THIS IS A SAFETY ISSUE! COMPLETELY RIDICULOUS TO HAVE TO DO WHEN IT'S RAINING, OR WHEN NEEDING TO ENTER THE CAR QUICKLY. I'M READING ONLINE THAT IT IS A FAULTY ACTUATOR SWITCH. DEALERS ARE CHARGING UP TO $500 TO FIX. THIS NEEDS TO BE A RECALL FROM THE MANUFACTURER. NOT BRAGGING ABOUT MY KIA ANYMORE.
Electrical system, Service brakes, Engine, Aug 27, 2017
WHEN DRIVING AT STABLE SPEED THE VEHICLE OFTEN "FEELS" AS IF THE GAS IS NOT GETTING TO THE MOTOR. THE SPEED OF THE CAR VARIES, REGARDLESS OF THE AMOUNT OF PRESSURE ON THE GAS PEDAL. THE CAR ALSO SHOWS LOW TIRE LIGHT, ALONG WITH ALL LIGHTS ON THE DASHBOARD AT RANDOM TIMES. THE LIGHTS WILL APPEAR WHEN YOU START THE VEHICLE AND THE TIRE PRESSURE LIGHT REMAINS ON AT ALL TIMES.
Engine, Aug 18, 2017
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING 45 MPH, THE VEHICLE LOST POWER AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KIA OF ALLIANCE (LOCATED AT 2010 W STATE ST ALLIANCE, OH 44601), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: K3452308. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 82,000.
Other or unspecified, Aug 18, 2017
PARKED VEHICLE, FRONT DRIVER SIDE DOOR FAILS TO OPEN FROM OUTSIDE HANDLE BUT WILL OPEN FROM INSIDE HANDLE. KEYLESS ENTRY CLICK DOESN'T SOUND LIKE IT'S WORKING RIGHT AS WELL. KINDA WEAK SOUNDING. LOOKING AT DOOR LATCH WHILE USING KEY FOB FOR LOCK/UNLOCK NOTHING MOVES BUT OTHER DOORS ARE HEARD AND SEEN LOCKING/UNLOCKING.
Power train, Aug 18, 2017
WHILE DRIVING THE CAR IT LOSES POWER , I START TO SMELL BURNT TRANSMISSION FLUID SO I TAKE IT TO EAGLES TRANSMISSION HERE IN MCKINNEY TX. TO FIND OUT THE TRANSMISSION NEEDS REPLACING. WHIS IS COSTING ME $2100 THAT INCLUDES NEW TRANSMISSION & PRICE OF LABOR. I GOOGLED THIS PROBLEM ON 2011 KIA TO SEE IF IT'S A RECALL BUT UNFORTUNATELY ITS NOT BUT IT WAS FOR THE 2011 KIA SORENTO 4 , CYLINDER. BUT IT'S A LOT OF TOPICS ON OUR 2011 KIA V6 ENGINE BUT NEVER BECAME A RECALL
Power train, Aug 13, 2017
WHILE I WAS DRIVING ON A CITY STREET AND TURNING A CORNER THE CAR MADE A LOUD CLUNKING SOUND THEN STOPPED. THE ENGINE CONTINUED TO RUN BUT THE CAR WOULDN'T MOVE FORWARD. TRIED TO SHIFT GEARS BUT ENGINE JUST REVED UP BUT WOULD GO. HAD TO PUT THE EMERGENCY BRAKE ON TO KEEP IT FROM ROLLING. FINALLY HAD TO HAVE IT TOWED OFF THE STREET. WE TOOK IT TO A MECHANIC AND HE THOUGHT IT WAS THE SAME ISSUE AS THE NHTSA CAMPAIGN ID 11V258000 AND GROUP SERVICE CAMPAIGN NUMBER SC 082 [REV 5] SO HE CALLED THE LOCAL KIA DEALER TO CONFIRM. DESPITE MY CAR FITTING MAKE/MODEL/YEAR/MANUFACTURE DATE THEY SAID THIS VIN WAS NOT PART OF THE RECALL. HE SUGGESTED THAT I DO FURTHER RESEARCH.
Structure, Aug 13, 2017
LEFT REAR DOOR WILL NOT OPEN BY DOOR HANDLES INSIDE OR OUTSIDE EVEN WITH THE DOOR UNLOCKED IF KIDS ARE IN THE CAR IT IS A SAFETY HAZARD SITTING STILL WHEN IT FIRST HAPPENED
Power train, Aug 12, 2017
CAR JOLTS/SHUDDERS/ SLIGHTLY JERK WHEN PRESSING ON THE GAS PEDAL FOR MORE POWER. CAR SUDDENLY JERKS FORWARD WHEN GOING FROM 60 TO 65 MPH.
Air bags, Aug 11, 2017
AIR BAG WARNING LIGHT CAME ON AND HAS STAYED ON. TOOK CAR BACK TO DEALER WAS TOLD THAT THE CLOCK SPRING REPLACEMENT IS UNDER A RECALL AND THAT THE OCS MAT IS DEFECTIVE I CANT PAY 2000.00 FOR THIS REPAIR AND THINK THAT THIS SHOULD BE RECALLED AS IT GOES HAND IN HAND WITH THE CLOCK SPRING. PLEASE LOOK INTO THIS MATTER AS IT IS NOT COVER UNDER WARRANTY.
Air bags, Aug 11, 2017
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHEN THE VEHICLE WAS STARTED, THE PASSENGER SIDE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 75,000.
Structure, Other or unspecified, Aug 9, 2017
THE PASSENGER SIDE DOOR HANDLE COMPLETELY FELL OFF IN MY HAND WHEN I ATTEMPTED TO OPEN THE DOOR TO GET MY GRANDCHILD OUT OF THE CAR. THE CAR HANDLED WAS DEFECTIVE AND MY GRANDCHILD REMAINED IN A CAR IN EXTREME HEAT WHILE I TRIED TO GET INTO THE CAR ANOTHER WAY. I CRAWLED OVER THE DRIVER'S SET AND PUSHED THE DOOR OPEN FROM THE INSIDE TO BE ABLE TO PULL THE CHILD OUT. I SHOULD NOT HAVE TO CRAWL AROUND IN MY CAR TO GET A MINOR OUT OF IT. NOR SHOULD ANYONE BE EXPOSED TO TEXAS HEAT FOR ANY AMOUNT OF TIME DUE TO CAR FAILURE. CALLED KIA CUSTOMER CENTER AND WAS TOLD TO TAKE CAR TO BE EVALUATED AT A DEALERSHIP NEAR ME - THEY CHOSE. THE SERVICE AREA DIDN'T EVEN LOOK AT THE CAR -- SAW THE CAR HANDLE I BROUGHT IN AND SAID 'WELL WHY YOU BRINGING IT IN. IT'S BROKE. I CAN TELL THAT BY LOOKING AT IT." HE SAID HE WOULD OPEN A WORK ORDER THAT DAY. NO RESPONSE, I CALLED KIA AND THEY CALLED THIS PERSON WHO SAID HE WAS JUST THEN WRITING UP THE ORDER. WEEKS LATER I CALLED KIA CUSTOMER SERVICE AND I WAS TOLD THAT SOME SALES MANAGER (NO NAME, WOULD NOT PROVIDE PHONE NUMBER) HAD DENIED COVERING THE REPAIR OF THE PART. I TOLD THE KIA SERVICE TO APPEAL IT -- THIS PLASTIC PART IS ON THE PASSENGER SIDE OF MY CAR. FOR 6 YEARS, THIS CAR HAS BEEN USED BY ME EXCLUSIVELY M-F TO AN FROM WORK. ONCE IN AWHILE ON THE WEEKENDS, I TAKE A GRANDCHILD TO AN EVENT OR SOMETIMES I HAVE CARRIED HUSBAND TO YMCA.. IF THE PART FAILED DUE TO USE, THE DRIVERS SIDE HANDLE SHOULD HAVE FAILED. I LOOKED ONLINE AFTER LEARNING FROM KIA THAT THERE WOULD NOT BE A RECALL ON THIS ISSUE. I SAW HUNDREDS OF PEOPLE IN THE SAME SITUATION I WAS IN - WARRANTY DIDN'T COVER IT SINCE IT WAS OVER 70,000 MILES. THE 'FIX' REPAIR IS OVER $500. I SAW THAT A CLASS ACTION IS BEING DISCUSSED. SINCE IT IS ALWAYS THE PASSENGER DOOR HANDLE THAT FAILS FOR 2011 KIA, IT IS OBVIOUSLY DUE TO KIA USING A SUBSTANDARD PART.
Air bags, Aug 9, 2017
AIRBAG WARNING LIGHT CAME ON UNEXPECTEDLY EVEN THOUGH THE AIRBAGS HAVE NEVER BEEN DEPLOYED AND THERE HAS BEEN NO DAMAGE TO THE VEHICLE. THERE ARE NUMEROUS COMPLAINTS ONLINE ABOUT THIS SAME ISSUE DESCRIBING A BROKEN CLOCK SPRING OR PASSENGER OCCUPANT SENSOR MAT. KIA HAS HAD THIS SAME ISSUE WITH OTHER MODELS AS WELL AND THERE NEEDS TO BE A RECALL ASAP. I WILL NOT BE ABLE TO FIX THE PROBLEM AT THIS TIME SINCE I HAVE MOUNTING MEDICAL BILLS. KIA NEEDS TO ADD THIS VEHICLE TO THE RECALL LIST.
Power train, Aug 8, 2017
I WAS DRIVING AT 65 MILES AN HOUR ON FLAT ROADS AND THE CAR WENT TO SHIFT TO A HIGHER GEAR AND CLUNK THE TRANSMISSION FEELS AS THOUGH IT IS GOING TO BREAK. THIS HAS HAPPENED NUMEROUS TIMES. I HAVE ALSO HAD TROUBLE WITH THE CLUNKING NOISE WHEN I AM GOING 40 AND GETTING READY TO SPEED UP. PLEASE HELP FIX THIS PROBLEM FOR THE SAFTEY OF OTHERS.