2011 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,518 owner complaints filed for this model year. This is the highest complaint count among 23 Sorento model years with reports.
Of the 2011 reports, 42 involved a crash and 62 involved a fire. 50 people were injured.
What owners report most often
Recalls and investigations
EngineDec 21, 2023
Kia America, Inc. (Kia) is recalling certain 2011 Sorento vehicles. An engine compartment fire can occur while driving.
A fire increases the risk of injury.
Dealers will install Knock Sensor Detection System (KSDS) software and replace the engine as necessary, free of charge. Owner notification letters were mailed February 9, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC291.
Campaign 23V877000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Campaign 23V652000 on NHTSA.gov
Power train, automatic transmissionOct 6, 2015
Kia Motors America (Kia) is recalling certain model year 2011-2013 Kia Sorento vehicles manufactured October 19, 2009, to January 31, 2013. In the affected vehicles, if excessive force is applied to the gear shift lever, the brake-shift interlock mechanism may chip or crack allowing the transmission being able to be shifted out of "Park" without the brakes being depressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Without requiring the brake to be pressed, the vehicle may be unintentionally shifted out of Park, allowing it to roll, which may result in a crash.
Kia will notify owners, and dealers will replace the brake-shift interlock mechanism, free of charge. The recall began on November 9, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC124.
Campaign 15V626000 on NHTSA.gov
Exterior lighting, brake lights, switchApr 1, 2013
Kia Motors Corporation (Kia) is recalling certain model year 2007-2010 Rondo, model year 2007-2011 Sedona, Sorento and Sportage, model year 2010-2011 Soul, model year 2008-2011 Optima, model year 2010 Forte, model year 2007-2009 Amanti, and model year 2009 Borrego vehicles. Originally, in April 2013, Kia recalled 623,658 model year 2007-2010 Rondo and Sportage, model year 2007-2011 Sorento, model year 2007 Sedona, model year 2010-2011 Soul, and model year 2011 Optima vehicles. In September 2013, Kia informed the agency that it was adding an additional 356,719 vehicles to this campaign. The total number of vehicles being recalled is now 980,377. In the affected vehicles, the stop lamp switch may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause an inability to deactivate the cruise control by depressing the brake pedal. Additionally, a malfunctioning stop lamp switch may also result in intermittent operation of the push-button start feature, affect the operation of the brake-transmission shift interlock feature preventing the shifter from being moved out of the PARK position and cause the Electronic Stability Control (ESC) malfunction light to illuminate.
Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the transmission shifter may be able to be moved out of PARK without first applying the brake. This may lead to unintentional movement of the car which may increase the risk of a crash.
Kia will send an interim notification to owners in May 2013. When parts are available, owners will receive a second notification and dealers will replace the stop lamp switch, free of charge. Owners may contact Kia at 1-800-333-4542. Kia's recall campaign number is SC098.
Campaign 13V114000 on NHTSA.gov
EquipmentOct 6, 2011
CURT MANUFACTURING IS RECALLING CERTAIN TOW PACKAGE WIRING HARNESSES, PART NUMBER 56024, THAT CONNECT TOW VEHICLE LIGHTING CIRCUITS TO TRAILER LIGHTING CIRCUITS SOLD FOR USE ON CERTAIN MODEL YEAR 2009 THROUGH 2011 HYUNDAI VERACRUZ AND KIA SORENTO VEHICLES. THE UNITS ARE NOT WATER-TIGHT AND MOISTURE CAN SEEP INTO THE CONVERTER MODULE AND DEFEAT THE MODULE'S INTERNAL CIRCUIT PROTECTION.
WITHOUT THE CIRCUIT PROTECTION, THE MODULE CAN OVERHEAT POSSIBLY RESULTING IN A FIRE.
CURT MANUFACTURING WILL NOTIFY OWNERS AND REPLACE THE TOW PACKAGE WIRING HARNESS. THE REMEDY WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 17, 2011. OWNERS MAY CONTACT CURT MANUFACTURING AT 1-715 831-8713.
Campaign 11E041000 on NHTSA.gov
Power train, driveline, driveshaftApr 25, 2011
KIA IS RECALLING CERTAIN MODEL YEAR 2011 SORENTO 2WD VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS AND 2.4L ENGINES MANUFACTURED FROM THE START OF PRODUCTION THROUGH MAY 22, 2010. THE INTERMEDIATE SHAFT MAY SUFFER FROM NOISE AND EXCESSIVE WEAR DUE TO A MISALIGNMENT OF THE INTERMEDIATE SHAFT WITH THE RIGHT SIDE OUTPUT GEAR. CONTINUING TO DRIVE THE VEHICLE IN THIS CONDITION LEADS TO THE DEVELOPMENT OF A WHIRRING/WHINING NOISE AND CAN EVENTUALLY CAUSE DAMAGE TO THE AUTOMATIC TRANSMISSION.
DAMAGE TO THE TRANSMISSION MAY CAUSE LOSS OF MOTIVE POWER, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE RIGHT SIDE OUTPUT GEAR AND INTERMEDIATE SHAFT FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MAY 2011. OWNERS MAY CONTACT KIA AT 1-800-333-4542.
Campaign 11V258000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperNov 24, 2010
KIA IS RECALLING CERTAIN MODEL YEAR 2011 SORENTO VEHICLES MANUFACTURED FROM SEPTEMBER 14, 2010, THROUGH OCTOBER 4, 2010. SOME OF THE REAR BRAKE CALIPERS MAY NOT HAVE BEEN PROPERLY MACHINED.
AS A RESULT, BRAKE FLUID WILL LEAK, FOLLOWED BY ILLUMINATION OF THE MALFUNCTION INDICATOR LIGHT INDICATING THE BRAKE FLUID LEVEL IS LOW AND SHOULD BE CHECKED, THEN A SOFT OR SPONGY BRAKE PEDAL FEEL, AND IF NOT SERVICED, REDUCED BRAKING POWER WHICH COULD INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT THE REAR CALIPERS AND REPLACE IT IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 10, 2010. OWNERS MAY CONTACT KIA CONSUMER ASSISTANCE CENTER AT 1-800-333-4542.
Campaign 10V599000 on NHTSA.gov
Electrical system, wiringAug 31, 2010
KIA IS RECALLING CERTAIN MODEL YEAR 2010 SOUL AND MODEL YEAR 2011 SORENTO VEHICLES MANUFACTURED FROM SEPTEMBER 7, 2009 THROUGH JULY 30, 2010. A LIMITED NUMBER OF WIRING HARNESSES SUPPLIED BY JCI AND USED FOR THE LIGHTING IN THE KIA SOUL VEHICLE'S ADVANCED LIGHTING SPEAKERS, LOCATED IN THE FRONT DOOR TRIM PANELS, AND THE KIA SORENTO VEHICLE'S INTERIOR ACCENT ILLUMINATION, LOCATED IN THE FRONT AND REAR DOOR TRIM PANELS, MAY HAVE BEEN IMPROPERLY SOLDERED.
WHEN THE LIGHTS ARE ILLUMINATED UNDER CERTAIN CONDITIONS, AN ELECTRICAL SHORT MAY OCCUR THAT CAN RESULT IN A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESSES FOR THE LIGHTS IN THE KIA SOUL VEHICLE'S ADVANCED LIGHTING SPEAKERS, AND THE WIRING HARNESS FOR THE KIA SORENTO VEHICLE'S INTERIOR ACCENT ILLUMINATION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 13, 2010. OWNERS MAY CONTACT KIA CONSUMER ASSISTANCE CENTER AT 1-800-333-4542.
Campaign 10V388000 on NHTSA.gov
Representative owner complaints
1,518 reports, newest first.
Electronic stability control (ESC), Service brakes, Dec 4, 2014
DRIVING ON THE FREEWAY IN MY 2011 KIA SORENTO LAST NIGHT, THE ABS LIGHT CAME ON, ALONG WITH THREE OTHER LIGHTS (ALL BRAKE RELATED). LIGHTS WILL NOT GO OUT, SO I TOOK IT TO THE DEALERSHIP TODAY. THEY TOLD ME IT IS A REAR SPEED SENSORING ISSUE AND MY ANTI LOCK BRAKES ARE NOT WORKING. FIXING IT IS NOT UNDER WARRANTY. THIS IS NOT THE FIRST TIME MY KIA HAS ELECTRONIC ISSUES. BUT THESE ARE DANGEROUS! IF YOUR BRAKES DON'T WORK AND YOU ARE DRIVING ON THE FREEWAY, DANGER ABOUT TO HAPPEN. *TR
Structure, Dec 1, 2014
NOT ABLE TO OPEN BACK DOORS ONE WEEK APART FROM OUTSIDE. *JS
Engine, Nov 28, 2014, fire
OUR KIA WENT UP IN FLAMES LAST SUNDAY. IT HAD BEEN IN THE SHOP ON THURSDAY BEFORE. HERE IS THE ARTICLE THAT GOT ME THINKING IT WAS UNDER A RECALL. HTTP://MONEY.CNN.COM/2010/09/03/AUTOS/HYUNDAI_KIA_RECALL/INDEX.HTM. *TR
Electrical system, Vehicle speed control, Electronic stability control (ESC), Nov 16, 2014
THIS IS THE MOST RECENT AND SERIOUS ELECTRIC ISSUE; I DO NOT KNOW THE EXACT DATES OF EARLIER ISSUES. I BELIEVE ALL THESE ELECTRIC ISSUES ARE RELATED. ISSUES BEGAN IN 2010 AFTER THE PURCHASE OF THE CAR. WAS TAKEN TO THE DEALER FOR ELECTRICAL ISSUE AND THEY REPAIRED LOSE CLUSTER ARRAY. OTHER ELECTRIC ISSUES FROM 2011-2013: WHEN TURNING LEFT THE DOWNHILL BRAKE CONTROL INDICATOR WOULD LIGHT WOULD COME ON AND PREVENT THE CAR BEING PUT INTO PARK, THE HEADLIGHTS FLICKER WHEN CAR IS AT A STOP, DRIVER SIDE LOW BEAM HEADLIGHT FREQUENTLY BURNS OUT. DECEMBER 2013-JANUARY 2014: ALL DASH INDICATOR LIGHTS MALFUNCTIONED (NO WARNING LIGHTS/GAUGES, INCLUDING FUEL, SPEED, TURN SIGNALS, LOW FUEL INDICATOR, ETC.). DEALER FOUND THE FACTORY CLUSTER ARRAY TO BE FAULTY. THE DEALER REPLACED THE CLUSTER WITH A NEW ONE. I AM REPORTING THE FOLLOWING: I WAS TRAVELING 65MPH AND TURNED THE CRUISE CONTROL OFF, THE ABS WARNING, DOWNHILL BRAKE CONTROL, ELECTRONIC STABILITY CONTROL INDICATOR AND 4WD AUTO LOCK LIGHTS ALL ILLUMINATED. THE CAR WAS OPERATING NORMALLY. TODAY, ALL OF THESE LIGHTS CAME, STAYED ON, THEN WENT OFF. UPON DRIVING, THE ELECTRONIC STABILITY CONTROL LIGHT CAME ON AND THE CAR DOWNSHIFTED AS I WAS DRIVING. ALL OTHER OF INDICATOR LIGHTS NOTED CAME BACK ON. I AM TAKING MY CAR BACK TO THE DEALER TOMORROW. MANY OTHER KIA OWNERS ARE REPORTING ALMOST IDENTICAL ISSUES. THIS MOST RECENT INCIDENT OCCURRED WHEN I WAS TRAVELING AT A HIGH RATE OF SPEED AND FOLLOWS A SERIOUS OF ELECTRICAL ISSUES I HAVE HAD SINCE I OWNED MY CAR, NEW FROM THE DEALER. SOMETHING IS WRONG AT THE MANUFACTURING LEVEL THAT NEEDS TO BE ADDRESSED BEFORE SOMEONE IS KILLED. *TR
Other or unspecified, Nov 15, 2014
I WAS DRIVING MY 2011 KIA SORENTO ON THE EXPRESSWAY DOING 75 MPH WHEN I HEARD A LOUD EXPLOSION. I THOUGHT SOMEONE'S ENGINE EXPLODED, BUT THEN I SAW GLASS FLYING BEHIND MY CAR AND HEARD A LOUD WINDY WHOOSHING ABOVE ME. I REALIZED IT WAS MY PANORAMIC SUNROOF. THANKFULLY MY SUNSHADE WAS CLOSED AND NO GLASS FELL ON ME. I WAS IN THE MIDDLE OF A BAD NEIGHBORHOOD AND DIDN'T FEEL SAFE PULLING OVER SO I DROVE TO THE FIRST PLACE I DID FEEL SAFE. BY THE TIME I GOT THERE, THE WHOLE GLASS TOP ABOVE THE DRIVERS SECTION WAS COMPLETELY GONE. THERE WAS NO APPARENT REASON FOR THE IMPLOSION. THERE WERE NO OTHER CARS IN THE VICINITY, WEATHER WAS CLEAR, AND IT IS A NEW FREEWAY AND I WAS NOT GOING UNDER A BRIDGE. I FEEL THIS IS A DEFECT IN THE GLASS OR ENGINEERING OF THE SUNROOF.
Visibility, Nov 12, 2014
WHILE I WAS DRIVING DOWN THE HIGHWAY MY SUNROOF EXPLODED. NO ONE WAS IN FRONT OF ME OR BESIDE ME. IT LITERALLY DISINTEGRATED BY THE TIME I COULD PULL OVER.....UPDATED 03-03-15 *BF THE CONSUMER STATED THE DEALERSHIP CLAIMED A ROCK CAUSED THE SUNROOF TO SHATTER. THE VEHICLE WAS REPAIRED BY THE CONSUMER. UPDATED 6/15/2015 *JS
Electrical system, Nov 10, 2014
WENT TO START CAR WITH PUSH BUTTON START AND IT WILL NOT START. ALL THE LIGHTS COME ON IN THE CAR AND THE BATTERY WHEN TESTED IS STILL FUNCTIONING. THE CAR HAS ALREADY HAD THE BRAKE LIGHT RECALL REPLACEMENT. WE TRIED TO DO THE TURN ON THAT GOES AROUND THAT AND CAR STILL DOES NOT TURN ON. *TR
Service brakes, Nov 10, 2014
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT A LOUD CLICKING AND GRINDING NOISE EMITTED WHEN THE BRAKE PEDAL WAS ENGAGED. THE DEALER REPLACED THE BRAKE SOLENOID SEVERAL TIMES BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIAN REPLACED THE BRAKE SOLENOID. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,480.
Power train, Nov 4, 2014
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHEN ATTEMPTING TO SHIFT THE VEHICLE INTO REVERSE, THE TRANSMISSION FAILED TO RECOGNIZE THE GEAR FOR WHICH THE LEVER WAS SHIFTED. THE CONTACT MENTIONED THAT THE VEHICLE HAD TO BE TURNED OFF AND RESTARTED IN ORDER FOR IT TO RESUME NORMAL OPERATION. ALSO, THE CONTACT MENTIONED THAT THE VEHICLE WOULD MAKE A LOUD KNOCKING SOUND WHEN THE TRANSMISSION WAS FORCED INTO REVERSE. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Air bags, Oct 28, 2014
THE AIR BAG LIGHT ON THE DASH DOES NOT GO OFF I AM NOT SURE IF THAT IS A SAFETY THINK THIS THE AIRBAGS ARE NOT OR WILL DEPLOY WHILE WE ARE DRIVING. *TR
Structure, Oct 27, 2014
THE LEFT SIDE PASSENGER DOOR HANDLE MECHANISM QUIT WORKING. CANNOT OPEN DOOR FROM OUTSIDE. HAVE TO REACH IN AND OPEN FROM INSIDE. THIS COULD BE A HAZARD DUE TO THAT I CANNOT GET TO MY CHILDREN QUICKLY. *TR
Power train, Engine, Oct 6, 2014
VEHICLE STARTED BY LOSING POWER ON TAKE-OFF. LATER VIOLENT JERKING/SHIFTING OVER 30 MPH. I HAVE TAKEN THE VEHICLE TO BOTH DEALER AND PERSONAL MECHANIC. CRANK AND CAM SENSORS WERE REPLACED. ISSUE IS NOT RESOLVED. THE VEHICLE SOMETIMES SHUTS OFF UPON TAKE-OFF. SOMETIMES IT IMMEDIATELY STARTS AGAIN, OTHER TIMES I HAVE TO PUT INTO NEUTRAL AND RESTART. THIS ISSUE IS ALSO NOT RESOLVED. POSITIVE BATTERY CABLE WAS REMOVED TO RESET THE COMPUTER. THIS TEMPORARILY FIXED THE PROBLEMS FOR A DAY. WHEN PLACED INTO "SPORTS MODE", THE VEHICLE SHIFTS WITHOUT DRIVER INPUT (SECOND GEAR AND ABOVE). NOTE: UNSCRUPULOUS DEALER MECHANIC VOIDED ENGINE WARRANTY FOR "SLUDGE" IN ENGINE AND INCORRECTLY REMOVED A SENSOR, RESULTING IN BREAKAGE OF SAID SENSOR. PERSONAL MECHANIC SAW NORMAL TRACES OF "SLUDGE" IN ENGINE. VEHICLE IS ACTING SIMILAR TO PREVIOUS RECALLS OF THE SAME YEAR, MAKE/MODEL, BUT DOES NOT FALL INTO VIN/DATE RANGES FOR RECALL REPAIR.. *TR
Engine, Sep 26, 2014
4/26/14 MY SORENTO CEL LIGHT WAS FLASHING & VEHICLE RUNNING ROUGH. AFTER SHUTTING OFF AND RESTARTING, NO ISSUES, CONTACTED DEALERSHIP TOOK IN FOR SERVICE 5/9/14, THEY SAID THEY WERE UNABLE TO DIAGNOSE PROBLEM AS IT WAS NOT DOING IT AT THAT TIME. ON 7/25/14 CEL LIGHT FLASHING & RUNNING ROUGH AGAIN, CALLED DEALERSHIP AND TOOK IN 8/9/14, AGAIN THEY SAID THEY COULD NOT DIAGNOSE AND NO CODES SHOWING UP OR IN HISTORY STATED THEY HAVE A CALL INTO KIA MOTORS AND OPENED A TECH LINE CASE HAVE NEVER HEARD ANYTHING BACK FROM THEM. 9/18/14 CEL LIGHT FLASHING AND RUNNING ROUGH, I CONTACTED DEALERSHIP THAT I ALWAYS HAVE USED SINCE PURCHASE OF VEHICLE BUT ANOTHER DEALERSHIP WAS CLOSE TO MY WORKPLACE. I REFUSED TO SHUT THE VEHICLE OFF BECAUSE WHEN YOU DO, IT RESETS EVERYTHING AND IT CANNOT BE DIAGNOSED. I TOOK VEHICLE TO DEALERSHIP, LEFT IT RUNNING TILL THEY COULD PUT THE OBD SCANNER ON IT TO CODE IT. I RECEIVED CALL FROM MANAGER, HE STATED THAT THEY WERE ABLE TO GET CODES FROM IT AND THAT 2 COILS WERE MISFIRING. THEY SHUT THE VEHICLE OFF, IT WOULD NOT START. THEY LEFT IT SIT AN HOUR AND IT STARTED UP AND THEY TRIED TO CODE IT AGAIN AND NOTHING SHOWED IN THE CODES AT ALL, NOT EVEN CODE HISTORY. THEY REPLACED TWO COILS, THEN ON 9/25/14 THE CEL LIGHT STARTED FLASHING AGAIN AND RUNNING ROUGH. I IMMEDIATELY CONTACTED THE DEALERSHIP THAT JUST CHANGED THE COILS, HE DIDN'T HAVE MUCH TO SAY. ASKED ME WHERE I PURCHASE MY GAS FROM AND THAT HE COULDN'T DO ANYTHING TODAY BECAUSE THEY CLOSE AT 4:30 AND IT WAS AFTER 4:00 THEN. WHEN I SHUT THE CAR OFF, IT WOULD NOT START. LEFT FOR WORK THIS MORNING AND YOU WOULD NEVER KNOW ANYTHING WAS WRONG, RAN FINE. THERE IS OBVIOUSLY SOMETHING GOING ON THAT SOMEBODY NEEDS TO FIGURE OUT BECAUSE I AM NOT GOING TO BE HANDED A BIG BILL FOR REPAIR ONCE MY WARRANTY EXPIRES, AS THIS HAS BEEN AN ONGOING ISSUE FOR 5 MONTHS NOW. *TR
Air bags, Sep 25, 2014
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE CLOCK SPRING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Seat belts, Sep 17, 2014
I BUCKLED IN MY SEAT BELT AS USUAL ONLY TO FIND WHEN SHIFTING TO DRIVE THE SEAT BELT INDICATOR LIGHT CONTINUED TO FLASH. I CHECKED THE CHILDREN'S SEAT BELT TO MAKE SURE THEY WERE BUCKLED IN AND THEY WERE. I DISCONNECTED MY SEAT BELT AND TRIED TO RECONNECT AND IT WOULD NOT RECONNECT. I VISITED THE DEALERSHIP AS THE VEHICLE WAS PURCHASED ROUGHLY 3 MONTHS AGO AND WAS INFORMED BY THE GENERAL SALES MANAGER THIS WAS NOT THEIR PROBLEM AND A LOANER COULD NOT BE PROVIDED UNTIL THE PART COMES IN. I ASKED IF I WOULD BE SAFE AND HE REITERATED AGAIN THIS WAS NOT THEIR PROBLEM. I ASKED FOR THE GENERAL MANAGER AND WAS DENIED THE OPPORTUNITY TO SPEAK WITH HIM. I BUCKLED INTO THE PASSENGER BUCKLE AND WAS LATER INFORMED THIS WAS UNSAFE, IF I WERE TO HAVE AN ACCIDENT, I WOULD NOT BE PROTECTED. I HAVE RECEIVED NO ASSISTANCE. THIS HAS YET TO BE FIXED. *TR
Service brakes, Sep 9, 2014
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE DECELERATED INDEPENDENTLY. THE DRIVER SIDE BRAKES LOCKED, WHICH CAUSED THE VEHICLE TO SWERVE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.
Air bags, Sep 3, 2014
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE DRIVER SIDE AIR BAG SENSOR LIGHT ILLUMINATED INDICATING THAT THE AIR BAG SYSTEM WAS FAULTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO REMEDY WAS OFFERED. THE FAILURE MILEAGE WAS 80,000.
Exterior lighting, Sep 2, 2014
FROM ABOUT A COUPLE OF MONTHS AFTER I PURCHASED THE VEHICLE, I HAVE HAD CONTINUOUS HEADLIGHT ISSUES. IT STARTED WITH MY DRIVER'S SIDE HEADLIGHT, SO I REPLACED THE BULB. WITHIN 2 WEEKS MY PASSENGER LIGHT WENT OUT, SO I REPLACE THAT BULB AS WELL. SINCE THEN THE HEADLIGHTS HAVE GONE OUT 5 TIMES ON THE DRIVER'S SIDE AND 4 TIMES ON THE PASSENGER SIDE. I HAVE REPLACED BULBS, WIRING HARNESSES, AND COMPLETE HEADLIGHT ASSEMBLIES. AS OF RIGHT NOW, I AM WITHOUT DIM LIGHTS. I AM FORCED TO DRIVE AROUND WITH MY BRIGHT LIGHTS ON. I HAVE RECEIVED MULTIPLE WARNING CITATIONS FOR DRIVING AROUND WITH MY BRIGHT LIGHTS ON. AFTER SPEAKING WITH MY MECHANIC TODAY HE WARNED ME THAT THE HEADLIGHT WIRING HARNESSES ARE COMPLETELY BURNED THROUGH. WITH SMALL CHILDREN, I AM CONSTANTLY WORRIED AND AFRAID OF A FIRE. I HAVE SPOKEN WITH KIA MULTIPLE TIMES AND THEY AREN'T WILLING TO DO ANYTHING TO HELP ALLEVIATE THE PROBLEM. *TR
Power train, Exterior lighting, Engine, Aug 29, 2014
THE VEHICLE WOULD NOT START FINALLY IT STARTED IN THE DRIVE POSITION , HAVE BEEN COMPLAINING TO THE DEALER THAT THE VEHICLE SHIFTS ON ITS OWN FROM DRIVE TO ANOTHER POSITION. IN ADDITION ALL THE LIGHTS REMAIN ON IN THE DASH BOARD. VEHICLE WAS TAKEN OUT THE REPAIR SHOP ON 8/25/14 AND THIS PROBLEM WAS RECTIFIED. THE AIRBAG LIGHT IS ON NOW SINCE 8/25/14. *TR
Structure, Equipment adaptive/mobility, Aug 27, 2014
DRIVERS SIDE DOOR COULD NOT BE OPENED FROM THE OUTSIDE. IT WOULD ONLY OPEN FROM INSIDE THE CAR. WHEN THIS ISSUE IS GOOGLED I REALIZE THIS IS A COMMON KIA PROBLEM. *TR
Wheels, Aug 26, 2014
TL- THE CONTACT 2011 KIA SORENTO. THE CONTACT STATED SHE HAD TAKEN THE VEHICLE TO A TIRE DEALER TO REPLACE FOUR TIRES ON THE VEHICLE. THE MECHANIC INFORMED THE CONTACT THAT THE CORE BETWEEN THE VALVE STEMS AND THE TIRE PRESSURE SENSORS WERE CORRODED AND COULD CAUSE FUTURE FAILURES. THE REAR DRIVER SIDE SENSOR WAS ATTACHED TO THE VALVE STEM AND THE ENTIRE PIECE HAD BROKEN OFF OF THE VEHICLE WHEN AIR WAS INSERTED INTO THE TIRE DUE TO CORROSION. THE FAILURE CAUSED THE "LOW TIRE PRESSURE" SENSOR TO NOT ILLUMINATE WHEN THE TIRES WERE LOW. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS AND THE DEALER MECHANIC WAS NOT ABLE TO LOCATE A PROBLEM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE APPROXIMATE FAILURE MILEAGE WAS 49,000.GB
Electrical system, Aug 25, 2014
DASH INDICATORS FOR TRACTION SLIP, DOWNHILL ASSIST AND ABS CAME ON AND HAVE STAYED ON. BRAKING IS FINE AND PUSHING THE ASSIST AND SLIP BUTTONS HAVE NO CHANGE ON BRAKING. TWO WEEKS LATER THE HIGH BEAM AND TURN SIGNAL DASH LIGHTS WILL NOT ILLUMINATE, BUT THE AFOREMENTIONED LIGHTS ARE STILL ON. THE BRAKE LIGHT SWITCH WAS RECALLED AND REPAIRED BY THE DEALER UNDER WARRANTY. I HAVE CHANGED THE BRAKE LIGHT SWITCH AND AFOREMENTIONED LIGHTS ARE STILL ON AND OTHERS STILL NOT WORKING. *TR
Engine, Aug 23, 2014
AFTER A SMALL NUMBER OF DAYS OF A MINOR RATTLING FROM THE ENGINE, AS I PULLED AWAY AT AN INTERSECTION THERE WAS A BANG FROM THE ENGINE, THE ENGINE LOST ALL POWER AND THERE WAS A TREMENDOUS AMOUNT OF BANGING FROM THE ENGINE. MANAGED TO CRAWL TO A NEARBY GAS STATION. THE CAR STALLED ON THE FORECOURT. MANAGED TO RESTART IT, ONLY TO HEAR THE TERRIBLE BANGING AGAIN AND SEE THAT THE ENGINE STILL HAD NO POWER. HAD IT TOWED TO THE LOCAL KIA DEALER THE FOLLOWING MORNING. AT THE TIME OF WRITING THIS, KIA ARE REFUSING TO FIX THE CAR UNDER WARRANTY, DESPITE IT STILL BEING COVERED AND THERE ONLY BEING 44,000 MILES ON IT. THEY ARE CLAIMING THE REASON FOR THE INCIDENT IS A 'CLOGGED OIL FILTER', ALTHOUGH THEY HAVE YET TO PROPERLY EXAMINE THE ENGINE AND OFFICIALLY DIAGNOSE THE FAULT. THE SYMPTOMS OF MY INCIDENT ARE SUSPICIOUSLY SIMILAR TO OTHER ISSUES DATING BACK TO 2005 WHERE THE BOLT PIN ON THE CRANKSHAFT PULLEY SHEARS. *TR
Structure, Aug 21, 2014
AROUND THE FIRST OF THIS MONTH I ATTEMPTED TO OPEN MY DRIVER'S SIDE DOOR FROM THE OUTSIDE AND WAS UNABLE TO. I THOUGHT IT WAS THE LOCK ITSELF, BUT AFTER INVESTIGATING A LITTLE FURTHER I REALIZED IT IS THE DOOR HANDLE ITSELF. I ALSO EXPERIENCE PROBLEMS WITH MY FUEL DOOR. SOMETIMES IT OPENS WITH THE PUSH BUTTON AND SOMETIMES IT DOES NOT. KIA HAS LOOKED AT THIS AND WAS NOT ABLE TO REPRODUCE THE PROBLEM. *TR
Power train, Aug 19, 2014
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE DEALER REPLACED THE TRANSMISSION, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000. UPDATED 10/02/14*LJ UPDATED 3/2/2015 *JS