2011 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,518 owner complaints filed for this model year. This is the highest complaint count among 23 Sorento model years with reports.
Of the 2011 reports, 42 involved a crash and 62 involved a fire. 50 people were injured.
What owners report most often
Recalls and investigations
EngineDec 21, 2023
Kia America, Inc. (Kia) is recalling certain 2011 Sorento vehicles. An engine compartment fire can occur while driving.
A fire increases the risk of injury.
Dealers will install Knock Sensor Detection System (KSDS) software and replace the engine as necessary, free of charge. Owner notification letters were mailed February 9, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC291.
Campaign 23V877000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Campaign 23V652000 on NHTSA.gov
Power train, automatic transmissionOct 6, 2015
Kia Motors America (Kia) is recalling certain model year 2011-2013 Kia Sorento vehicles manufactured October 19, 2009, to January 31, 2013. In the affected vehicles, if excessive force is applied to the gear shift lever, the brake-shift interlock mechanism may chip or crack allowing the transmission being able to be shifted out of "Park" without the brakes being depressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Without requiring the brake to be pressed, the vehicle may be unintentionally shifted out of Park, allowing it to roll, which may result in a crash.
Kia will notify owners, and dealers will replace the brake-shift interlock mechanism, free of charge. The recall began on November 9, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC124.
Campaign 15V626000 on NHTSA.gov
Exterior lighting, brake lights, switchApr 1, 2013
Kia Motors Corporation (Kia) is recalling certain model year 2007-2010 Rondo, model year 2007-2011 Sedona, Sorento and Sportage, model year 2010-2011 Soul, model year 2008-2011 Optima, model year 2010 Forte, model year 2007-2009 Amanti, and model year 2009 Borrego vehicles. Originally, in April 2013, Kia recalled 623,658 model year 2007-2010 Rondo and Sportage, model year 2007-2011 Sorento, model year 2007 Sedona, model year 2010-2011 Soul, and model year 2011 Optima vehicles. In September 2013, Kia informed the agency that it was adding an additional 356,719 vehicles to this campaign. The total number of vehicles being recalled is now 980,377. In the affected vehicles, the stop lamp switch may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause an inability to deactivate the cruise control by depressing the brake pedal. Additionally, a malfunctioning stop lamp switch may also result in intermittent operation of the push-button start feature, affect the operation of the brake-transmission shift interlock feature preventing the shifter from being moved out of the PARK position and cause the Electronic Stability Control (ESC) malfunction light to illuminate.
Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the transmission shifter may be able to be moved out of PARK without first applying the brake. This may lead to unintentional movement of the car which may increase the risk of a crash.
Kia will send an interim notification to owners in May 2013. When parts are available, owners will receive a second notification and dealers will replace the stop lamp switch, free of charge. Owners may contact Kia at 1-800-333-4542. Kia's recall campaign number is SC098.
Campaign 13V114000 on NHTSA.gov
EquipmentOct 6, 2011
CURT MANUFACTURING IS RECALLING CERTAIN TOW PACKAGE WIRING HARNESSES, PART NUMBER 56024, THAT CONNECT TOW VEHICLE LIGHTING CIRCUITS TO TRAILER LIGHTING CIRCUITS SOLD FOR USE ON CERTAIN MODEL YEAR 2009 THROUGH 2011 HYUNDAI VERACRUZ AND KIA SORENTO VEHICLES. THE UNITS ARE NOT WATER-TIGHT AND MOISTURE CAN SEEP INTO THE CONVERTER MODULE AND DEFEAT THE MODULE'S INTERNAL CIRCUIT PROTECTION.
WITHOUT THE CIRCUIT PROTECTION, THE MODULE CAN OVERHEAT POSSIBLY RESULTING IN A FIRE.
CURT MANUFACTURING WILL NOTIFY OWNERS AND REPLACE THE TOW PACKAGE WIRING HARNESS. THE REMEDY WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 17, 2011. OWNERS MAY CONTACT CURT MANUFACTURING AT 1-715 831-8713.
Campaign 11E041000 on NHTSA.gov
Power train, driveline, driveshaftApr 25, 2011
KIA IS RECALLING CERTAIN MODEL YEAR 2011 SORENTO 2WD VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS AND 2.4L ENGINES MANUFACTURED FROM THE START OF PRODUCTION THROUGH MAY 22, 2010. THE INTERMEDIATE SHAFT MAY SUFFER FROM NOISE AND EXCESSIVE WEAR DUE TO A MISALIGNMENT OF THE INTERMEDIATE SHAFT WITH THE RIGHT SIDE OUTPUT GEAR. CONTINUING TO DRIVE THE VEHICLE IN THIS CONDITION LEADS TO THE DEVELOPMENT OF A WHIRRING/WHINING NOISE AND CAN EVENTUALLY CAUSE DAMAGE TO THE AUTOMATIC TRANSMISSION.
DAMAGE TO THE TRANSMISSION MAY CAUSE LOSS OF MOTIVE POWER, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE RIGHT SIDE OUTPUT GEAR AND INTERMEDIATE SHAFT FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MAY 2011. OWNERS MAY CONTACT KIA AT 1-800-333-4542.
Campaign 11V258000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperNov 24, 2010
KIA IS RECALLING CERTAIN MODEL YEAR 2011 SORENTO VEHICLES MANUFACTURED FROM SEPTEMBER 14, 2010, THROUGH OCTOBER 4, 2010. SOME OF THE REAR BRAKE CALIPERS MAY NOT HAVE BEEN PROPERLY MACHINED.
AS A RESULT, BRAKE FLUID WILL LEAK, FOLLOWED BY ILLUMINATION OF THE MALFUNCTION INDICATOR LIGHT INDICATING THE BRAKE FLUID LEVEL IS LOW AND SHOULD BE CHECKED, THEN A SOFT OR SPONGY BRAKE PEDAL FEEL, AND IF NOT SERVICED, REDUCED BRAKING POWER WHICH COULD INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT THE REAR CALIPERS AND REPLACE IT IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 10, 2010. OWNERS MAY CONTACT KIA CONSUMER ASSISTANCE CENTER AT 1-800-333-4542.
Campaign 10V599000 on NHTSA.gov
Electrical system, wiringAug 31, 2010
KIA IS RECALLING CERTAIN MODEL YEAR 2010 SOUL AND MODEL YEAR 2011 SORENTO VEHICLES MANUFACTURED FROM SEPTEMBER 7, 2009 THROUGH JULY 30, 2010. A LIMITED NUMBER OF WIRING HARNESSES SUPPLIED BY JCI AND USED FOR THE LIGHTING IN THE KIA SOUL VEHICLE'S ADVANCED LIGHTING SPEAKERS, LOCATED IN THE FRONT DOOR TRIM PANELS, AND THE KIA SORENTO VEHICLE'S INTERIOR ACCENT ILLUMINATION, LOCATED IN THE FRONT AND REAR DOOR TRIM PANELS, MAY HAVE BEEN IMPROPERLY SOLDERED.
WHEN THE LIGHTS ARE ILLUMINATED UNDER CERTAIN CONDITIONS, AN ELECTRICAL SHORT MAY OCCUR THAT CAN RESULT IN A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESSES FOR THE LIGHTS IN THE KIA SOUL VEHICLE'S ADVANCED LIGHTING SPEAKERS, AND THE WIRING HARNESS FOR THE KIA SORENTO VEHICLE'S INTERIOR ACCENT ILLUMINATION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 13, 2010. OWNERS MAY CONTACT KIA CONSUMER ASSISTANCE CENTER AT 1-800-333-4542.
Campaign 10V388000 on NHTSA.gov
Representative owner complaints
1,518 reports, newest first.
Power train, Jan 19, 2011
AFTER COMPLETEING THE SECOND NHTSA COMPLAINT #10377110 LAST EVENING ON OUR 2011 KIA SORENTO, MY SPOUSE CAME HOME FROM DRIVING THE 2011 KIA SORENTO (WITH TWO PREVIOUS TRANSMISSION COMPLAINTS) AND INFORMED MYSELF THE VEHICLE NOW ACCELERATES ON ITS OWN!!! MY SPOUSE STATED "THE ENGINE STARTED REVING ALL BY ITSELF" SO I HIT THE BRAKES. SHE STATED THE VEHICLE'S BRAKES DID IN FACT STOP THE VEHICLE AND SHE WAS ABLE TO DRIVE HOME SAFELY WITH NO FURTHER INCIDENCE. PLEASE DO SOMETHING ABOUT THE KIA SORENTO BEFORE SOMEONE IS HURT. WE WILL NO LONGER DRIVE THE VEHICLE FOR ANY REASON. *TR
Power train, Jan 18, 2011
RECEIVED OUR "REPAIRED" 2011 KIA SORENTO BACK, AFTER 6 WEEKS OF BEING WITHOUT IT FROM PREVIOUS TRANSMISSION FAILURE, ON 29 DEC 2010. THE VEHICLE SMELLED AS THOUGH IT WERE HOT ON DRIVE HOME FROM DEALERSHIP. THE NEXT MORNING 30 DEC 2010, WITH THE VEHICLE RUNNING AND WHILE AT AN INTERSECTION, I PUT THE VEHICLE IN DRIVE BUT NOTHING HAPPENED EXCEPT A GRINDING NOISE. I MOVED THE SHIFT UP AND DOWN FOR SEVERAL SECONDS AND EVEN TRIED TURNING THE VEHICLE ON AND OFF TO NO AVAIL. FINALLY AFTER SEVERAL SECONDS, I MOVED THE SHIFTER INTO DRIVE AND THE GRINDING DID NOT OCCUR AND THE VEHICLE TOOK OFF. THE INCIDENT OCCURRED, AS DID THE INITIAL FAILURE 6 WEEKS AGO, AT AN INTERSECTION WHEREBY I COULD HAVE BEEN INJURED. THE VEHICLE NOW, AT RANDOM, REPEATS THE SAME SCENARIO. *TR
Power train, Jan 17, 2011
TRANSMISSION ON MY 2011 KIA SORENTO WENT WHEN I WAS EXITING A ROADWAY. CAR JUST WOULDN'T MOVE FORWARD ANYMORE. ENGINE WAS STILL RUNNING. *TR
Exterior lighting, Jan 12, 2011
THE DASHBOARD GAGES ARE LIGHED ALL THE TIME IN MY VEHICLE. THIS CREATES A SAFETY PROBLEM AS DUSK APPROACHES. BECAUSE THE DASHBOARD LIGHTS ARE CLEARLY VISIBLE AT ALL TIMES THERE IS NO CLEAR VISUAL CUE TO TURN ON THE HEAD LIGHTS. IN MY OPINION THE SIMPLE FIX IS TO DESIGN THE DASHBOARD GAGES SO THEY ARE VISIBLE DURING THE DAY WITH OUT, OR WITH MINIMAL, LIGHTING SO THAT AS DAYLIGHT WANES THE DASH BECOMES MORE DIFFICULT TO SEE THEREBY PROVIDING THE DRIVER WITH A VISUAL QUE TO TURN ON THE VEHICLE'S LIGHTS. I HAVE NOTICED OTHER VEHICLE MAKES BEING OPERATED WITH THE HEADLIGHTS OFF BUT THE DASHBOARD WELL ILLUMINATED (WHILE BEING PASSED ON THE HIGHWAY) IN LOW LIGHT CONDITIONS.
Steering, Suspension, Power train, Jan 9, 2011
FRONT STRUT FAILURE AT 3K MILES. CAR RANDOMLY HAS A LOUD METALLIC CLUNK SOUND WHEN STARTING, SOMETIMES THE CAR WILL SURGE/JUMP FORWARD WHEN STARTING (WHILE THE CAR IS IN PARK, PARKING BRAKE ON AND FOOT ON BRAKE). THE TRANSMISSION SHIFTER GETS STUCK IN PARK AND DOES NOT RELEASE, WITH GREAT EFFORT RELEASING FROM PARK(CAR MADE LOUD METALLIC CLANK SOUND AND SURGED/JUMPED IN REVERSE). I'M AFRAID TO PARK TOO CLOSE TO ANOTHER CAR BECAUSE STARTING CAR CAN CAUSE COLLISION. WHEN THE TRANSMISSION IS STUCK THE BRAKES DEPRESS TO FLOOR OF CAR. SINCE DAY ONE THE CAR HAS PULLED TO THE RIGHT, AFTER STRUT REPLACEMENT THE PROBLEM IS WORSE (THE FASTER THE SPEED THE HARDER IT IS TO STEER STRAIGHT).
Steering, Suspension, Service brakes, Hydraulic, Jan 6, 2011
I RECENTLY PURCHASED A 2011 KIA SORENTO 4 CYL. AND JUST AFTER ONE DAY OF OWNERSHIP NOTICED THAT THE CAR WAS PULLING TO THE RIGHT. I IMMEDIATELY TOOK IT BACK TO THE DEALERSHIP WITH ONLY 150 MILES ON IT. THEY SAID IT WAS THE ALIGNMENT AND DID A TEST ON IT AND AFTER THE TEST THE CAR PULLED TO THE LEFT. THE STEERING WHEEL IS ALSO OFF CENTER, LIKE MANY OTHERS HAVE REPORTED. I HAVE TAKEN IT BACK ONCE MORE AND THIS TIME THEY PERFORMED A TIRE ROTATION, THIS DID NOT FIX THE PROBLEM. AFTER THREE WEEKS OF OWNERSHIP THE BRAKES HAVE STARTED TO MAKE SUBSTANTIAL NOISE AND THE SUSPENSION FEELS AND SOUNDS LIKE IT IS COMING APART. THE DEALER IS WAITING FOR KIA TECHNICIAN REPRESENTATIVE TO COME BY AND TAKE A LOOK AND REPORT ON THIS VEHICLE. *TR
Suspension, Jan 4, 2011
OUR 2011 KIA SORENTO HAS EXPERIENCED TWO SUSPENSION FAILURES IN THE LAST 6 OR 7 WEEKS. KIA HAS FOUND IT NECESSARY TO REPLACE THE RIGHT REAR AND LEFT REAR SHOCK ABSORBER ASSEMBLIES. *TR
Service brakes, Hydraulic, Jan 3, 2011
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE SERVICE ENGINE LIGHT WAS ILLUMINATED. THE CONTACT NOTICED AN INCREASED STOPPING DISTANCE WHEN BRAKING SINCE THE ILLUMINATION OF THE WARNING LIGHT. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED NOR REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 3,768.
Service brakes, Hydraulic, Dec 17, 2010
THE BRAKE PEDAL ALWAYS SEEMED TO GO DOWN A LONG DISTANCE WHEN APPYLING, BEFORE THE BRAKES STARTED TO WORK.. I HAD THE DEALER CHECK. THE MASTER CYLINDER WAS REPLACED. THE NEXT MORNING, AT HOME, THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR!. WITHIN THE NEXT 3 WEEKS, THE DEALER HAD 2 MORE MASTER CYLINDERS AND THE ABS REPLACED. CORPORATE TECH WAS SENT TO CHECK BRAKE SYSTEM. EVERYTHING WAS TO SPEC AND OK. THE BRAKES WORK OK, BUT THAT "SOFT" BRAKE PEDAL FEEL STILL EXISTS.
Engine and engine cooling, Dec 15, 2010, fire
TL*THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT STATED THAT THE AIR CONDITIONER SHUT OFF WITHOUT WARNING, CAUSING THE VEHICLE TO MAKE A GRINDING NOISE, AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT ALSO NOTICED SMOKE COMING FROM UNDER THE HOOD OF THE VEHICLE. THE DEALER WAS NOTIFIED WHO AND ADVISED THE CONTACT THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT DID NOT INFORM THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 2000.
Service brakes, Hydraulic, Dec 12, 2010
KIA SORENTO 2011, 2WD 2.4 L ENGINE. THE BRAKES ON TWO OCCASIONS BEGAN TO RUMBLE AND PUSH BACK ON THE FOOT MAKING IT VERY DIFFICULT TO APPLY THE BRAKES. NO CRASH OCCURRED BUT WE WERE TRAVELING AT AROUND 15MPH DURING THE FIRST INCIDENT AND 20MPH IN THE SECOND INCIDENT.
Power train, Nov 29, 2010
TRANSMISSION AND DRIVESHAFT BROKE 21 NOV 2010 BARELY MAKING IT ACROSS BUSY INTERSECTION. VEHICLE IS 2011 KIA SORENTO. PURCHASED IN FEBRUARY 2010 (IN TEXAS), KIA SORENTO BROKE DOWN OUT OF STATE (FT. BRAGG, NC) THANKSGIVING WEEK 2010. KIA HAD VEHICLE TOWED TO NEAREST DEALER - A+. KIA PROVIDED RENTAL IMMEDIATELY - A+. KIA DEALERSHIP REPORTED TRANSMISSION AND DRIVESHAFT WOULD NEED TO BE REPLACED. (VEHICLE STARTED BUT WOULD NOT MOVE AND MADE GRINDING NOISE). KIA NOW STATES "WE DO NOT HAVE A FOLLOWBACK POLICY" MEANING I'M SUPPOSED TO PAY FOR VEHICLE TO BE RETURNED FROM NEAR FT. BRAGG NC TO WHERE I RESIDE IN TEXAS - F. ANY ONE KNOW THE LAW? I HAVE OWNED 7 KIA'S INCLUDING THIS ONE, YOU WOULD THINK KIA WOULD REWARD SUCH LOYALTY? *TR
Steering, Nov 29, 2010
TL*THE CONTACT OWNS A 2011 KIA SORENTO SX. WHILE DRIVING 25 MPH, THE VEHICLE PULLED TO THE RIGHT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE IT WAS BEING SERVICE (SERVICE DETAILS UNKNOWN). THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THEY WERE AWARE OF THE PROBLEM AND TOOK A COMPLAINT. THE FAILURE MILEAGE WAS 450. UPDATED 02/10/11 *BF UPDATED 11/30/2011 *LN
Visibility, Nov 27, 2010
2011 KIA SORENTO DRIVER SIDE WINDOW STOPPED WORKING INSTANTLY WITHOUT WARNING. WINDOW IS ROLLED DOWN, NO INDICATIONS OF IT GOING BAD. BOUGHT IN MARCH 2010, WENT OUT NOV 26, 2010 IN PARKING LOT. NO ADVERSE WEATHER, NO ADVERSE DRIVING. BARELY ROLL WINDOWS DOWN WHILE HAD IT. BOUGHT BRAND NEW. NO ACCIDENTS OR DAMAGES TO VEHICLE AREA. *TR
Steering, Nov 20, 2010
PURCHASE USED 2011 KIA SORENTO WITH LESS THAN 12,000 MILES FROM DEALERSHIP. CAR WAS MAKING LOUD NOISES 2 DAYS AFTER PURCHASE IN THE FRONT OF THE VEHICLE. TOOK IT IN IT WAS THE POWER STEERING PUMP WHICH NEEDED TO BE REPLACED. AFTER IT'S REPLACEMENT LESS THAN A WEEK LATER THE PROBLEM STARTED UP AGAIN. DEALERSHIP SAID IT WASN'T BLEED PROPERLY AND HAD AIR IN THE SYSTEM. AFTER THEY BLEED THE PUMP THE NOISE STARTS UP NEXT DAY. NOW THEY HAVE TWO REPLACE THE PUMP AGAIN. HOWEVER THEY DON'T HAVE THE PART IN STOCK. AFTER DRIVING AROUND FOR A WEEK WAITING FOR THE PART TO ARRIVE THE CAR HAS BEEN PULLING WHEN I DRIVE AND THE WHEEL SEEMS STUCK WHEN I TRY TO TURN. I FEEL IT'S EXTREMELY UNSAFE AND FEEL THEY SHOULD HAVE KEPT THE CAR UNTIL THE PART ARRIVED. *TR
Visibility, Nov 19, 2010
MY 2011 KIA SORENTO'S REAR SUNROOF SHATTERED. I WENT TO OPEN THE MAIN SUNROOF IT SHUTTERED THEN I HEARD A POP. THE ENTIRE REAR SECTION SHATTERED I WAS LESS THAN A MILE FROM A LOCAL KIA DEALERSHIP (PINEHURST KIA) I LEFT THE CAR WITH THE SERVICE DEPT I WAS CONTACTED LATER THAT FROM THE DEALERSHIP I WAS TOLD THAT GLASS WAS NOT COVERED AND THAT THEY FELT THAT NOTHING WAS WRONG WITH THERE PRODUCT. I CONTACTED KIA DIRECTLY AND WAS TOLD GLASS WAS COVERED THEN I WAS CALLED BACK FROM KIA STATING THAT THE REPAIR WOULD NOT BE WARRANTY $1280.00 WAS THE COST FOR REPAIRS> I WAS ADVISED BY THE SERVICE DIRECTOR THAT THE PROPER REPAIR WOULD INCLUDE GLASS REPLACEMENT AND I SHOULD REPLACE THE FRAME HOUSING. I FOUND OTHER CASES OF THIS SAME PROBLEM WITH THE REAR SUNROOF GLASS SHATTERING AT LEAST NOBODY'S BEEN HURT YET. IS KIA WAITING FOR SOMEONE TO BE INJURED BEFORE ADDRESSING THIS PROBLEM? *TR
Engine and engine cooling, Other or unspecified, Nov 11, 2010
7/21/10 PURCHASED KIA SORRENTO EX FWD FROM MORITZ 110 NE LOOP 820 HURST, TX 7/22 NOTICED ENGINE HESITATED SEVERAL TIMES WHILE DRIVING SUFFICIENT THAT CARS PULLED AROUND ME. CONTACTED JERRY SIMPSON AND JIM CARTWRIGHT SERVICE MANAGER 7/26 TOOK SORRENTO BACK AND TO MORITZ AND RODE WITH JIM CARTWRIGHT THROUGH RESIDENTIAL NEIGHBORHOODS. CAR EXHIBITED NO HESITATION 8/2 HAVE DRIVEN SORRENTO TO OKLAHOMA TWICE AND AROUND RESIDENTIAL AREAS IN THE METROPLEX AND NOTICED A SLIGHT HESITATION. 11/8 WHILE IN 8:OOAM BUMPER TO BUMPER TRAFFIC EAST BOUND ON HWY 820 IN FORT WORTH,TX AT A SLOW 15MPH (EST) ENGINE CHUGGED DOWN AND THEN CAUGHT AND THEN DIED COMPLETELY AND CAR HAD TO BE PUSHED OUT OF WAY. WAS ABLE TO RESTART AND MAKE IT TO DOCTORS APPOINTMENT THEN TOOK THE SORRENTO BACK TO MORITZ KIA WHERE WE BOUGHT IT AND TOLD THEM I WANTED IT FIXED 11/11 NOT HAVING HEARD FROM MORITZ KIA I CALLED THEM AND ASKED THAT THEY DOUCUMENT WHAT THE FOUND AND WE WERE GOING TO PICK UP THE SORRENTO. WHICH WE DID
Service brakes, Hydraulic, Nov 2, 2010
MY 2011 KIA SORENTO EX V6 AWD WAS BROUGHT IN TO A KIA DEALER 15 DAYS AGO TO CHECK ON THE BRAKES, WHICH SEEMED TO HAVE A LONGER THAN NORMAL "PLAY" BEFORE ENGAGING. THE MECHANIC AT THE DEALERSHIP AGREED AND REPLACED THE MASTER CYLINDER. AFTER I BROUGHT IT HOME, THE NEXT MORNING THE PEDAL ALMOST WENT ALL THE WAY TO THE FLOOR! IT SEEMED TO HAVE AIR IN THE SYSTEM AFTER I PUMPED THE PEDAL. I BROUGHT IT BACK TO THE DEALER WHERE THEY AGAIN REPLACED THE MASTER CYLINDER. (I PERSONALLY THINK THEY PUT IN A REBUILD KIT THE FIRST TIME). THE MECHANIC TRIED MECHANICAL AND MANUAL METHODS TO GET ALL THE AIR OUT WITH NO SUCCESS. THEY AGAIN REPLACED THE MASTER CYLINDER, AGAIN WITH NO SUCCESS. THEY THEN REPLACED THE ABS MODULE, AGAIN IT DID NOT SOLVE THE PROBLEM. THEY ARE SENDING OUT A KIA ENGINEER TO SEE IF PROBLEM CAN BE RESOLVED. HE WILL ARRIVE MONDAY NOV 8! THE SUV IS STILL AT THE DEALERSHIP, WHICH WILL BE A TOTAL OF 21 DAYS! HAVE THERE BEEN ANY OTHER INCIDENTS OF THIS PROBLEM? *TR
Engine and engine cooling, Oct 5, 2010
TL*THE CONTACT OWNS A 2011 KIA SORENTO. WHILE THE CONTACT STARTED THE IGNITION,THERE WAS A LOUD CLANKING NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE "TIRE PRESSURE" WARNING INDICATOR BEGAN TO FLASH FOR FORTY- FIVE TO FIFTY SECONDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE CLANKING NOISE CONTINUED TO OCCUR INTERMITTENTLY. THE FAILURE MILEAGE WAS APPROXIMATELY 65.
Vehicle speed control, Oct 4, 2010
TL* THE CONTACT OWNS A 2011 KIA SORRENTO. THE CONTACT STATED THAT THE VEHICLE WOULD SPORADICALLY LUNGE FORWARD WHEN STARTED. THE CONTACT STATED THAT THE VEHICLE HAS A KEYLESS START AND THE FAILURE WOULD OCCUR EVEN WHILE SITTING WITH THE BRAKES DEPRESSED. THE FAILURE PROGRESSED AND BECAME MORE FREQUENT OVER TIME. THE VEHICLE WAS IN THE PROCESS OF BEING INSPECTED FOR THE FAILURE. THE FAILURE MILEAGE WAS 14 AND THE CURRENT MILEAGE WAS 2,100.
Engine and engine cooling, Sep 16, 2010
TOOK DELIVERY OF A 2011, KIA SORENTO LX, WITH 2.4L ENGINE, ON 4/22/10. DURING THE NEXT 3.5 MONTHS AND 4,800 MILES, THIS VEHICLE HAS EXPERIENCED THE FOLLOWING SAFETY ISSUE SEVEN TIMES, TWO OF WHICH A COLLISION WAS NARROWLY AVOIDED. WHEN PRESSING ON THE ACCELERATOR, FROM IT'S DEFAULT POSITION, THE ENGINE REMAINS AT IDLE SPEED FOR APPROXIMATELY 1.5 SECONDS BEFORE ACCELERATING RAPIDLY, PROPORTIONATE TO THE THEN THROTTLE POSITION. DURING THIS LAG, THE ACCELERATOR PEDAL WAS HELD IN THE POSITION REPRESENTING THE APPROPRIATE AMOUNT OF ACCELERATION UNDER NORMAL DRIVING CONDITIONS. THIS HESITATION OCCURS UNEXPECTEDLY, SEVERELY IMPACTING NORMAL JUDGMENT AND DRIVING REACTIONS. THIS HAS OCCURRED ON FLAT PAVEMENT, SLIGHT INCLINE OR DECLINE, FROM A STOP, PULLING OUT INTO TRAFFIC, OR WHILE TRAVELING 35 TO 40 MPH ATTEMPTING TO MERGE INTO TRAFFIC. IT WENT IN FOR SERVICE AT A KIA DEALERSHIP THE DAY AFTER THIS PROBLEM OCCURRED TWICE IN ONE TRIP, ALMOST RESULTING IN AN ACCIDENT. THE VEHICLE HAS CURRENTLY BEEN IN THE SHOP FOR ONE WEEK. AFTER ONE DAY, THE DEALER COULD NOT DUPLICATE THE PROBLEM AND KIA HAD NO RESOLUTION, THEREFORE BOTH PARTIES OFFERED TO RETURN THE VEHICLE. OTHERS HAVE REPORTED THIS PROBLEM ON THE INTERNET. OUR INCIDENT WAS REPORTED TO KIA. THE RESULTANT CASE HAS BEEN ESCALATED THROUGH KIA'S SYSTEM, AND WE ARE NOW WAITING FOR FURTHER COMMUNICATION. THE SAFETY OF THIS VEHICLE IS IN QUESTION...OUR CONFIDENCE IN THIS VEHICLE HAS BEEN SHAKEN. CURRENTLY, MY WIFE AND I WILL NOT DRIVE THIS VEHICLE, WE CONSIDER IT TOO DANGEROUS, AND WE DO NOT WANT TO PUT OURSELVES, OR OTHERS AT RISK. *TR
Power train, Sep 15, 2010
OWN 2011 SORENTO EX V6 - SIMILAR COMPLAINT AS ANOTHER WHEN USING PUSHBUTTON START EVERY 4 OR 5 STARTS A LOUD CLUNKING AND ENGINE TORQUE OR TRANSMISSION IS EXPERIENCED. ALSO NOTED A CONTINUING OSCILLATING "HUM" COMING FROM THE REAR WHEEL AREA - VERY NOTICEABLE ON SOMEWHAT SMOOTHER ROADS. NOT DUE TO ROADS SINCE I HAVE TRIED OTHER ROADS TO RULE OUT A PARTICULAR ROAD. IT'S FROM THE CAR AND NOT THE ROAD. IT NEVER GOES AWAY. *TR
Suspension, Structure, Aug 25, 2010
CLUNKING NOISE COMING FROM RIGHT FRONT OF CAR WHEN GOING OVER SMALL BUMPS. SEEMS LIKE SOMETHING IS LOOSE AND BANGING AROUND. CAR IS CURRENTLY AT THE DEALER WITH NUMEROUS PROBLEMS. I WILL LIST MORE LATER. *TR
Steering, Power train, Aug 21, 2010
BOUGHT A 2011 SORENTO LX V6. WIFE DROVE IT HOME THAT NIGHT. I DID NOT DRIVE TILL TWO DAY'S LATER WITH ONLY 105 MILES ON IT, AND IMMEDIATELY FELT THE CALL PULLING RIGHT AT ALL TIMES, EVEN THE STEERING WHEELS IS OFF CENTER. ALSO LIKE OTHER OWNERS; THE CAR HAS THE CONSTANT NOISY FRONT/RIGHT WHEEL, AND THE TRANSMISSION THUD/JERK ABOUT EVERY 5 STARTS. I CALLED THE DEALERSHIP AND ASKED TO SPEAK TO THE SALES MGR. AND EXPLAINED THE SITUATION, HE TOLD ME HE HAD HEARD OF NO SUCH ISSUES ABOUT ANY CARS AT ANY TIME. HE TOLD ME TO COME IN AND TALK TO THE SALES PERSON WHO SOLD ME THE CAR. HE MADE NO ATTEMPT TO REASSURE ME AND CLEARLY LIED. I WILL BE TAKING THE CAR IN A THE END OF THE WEEK AND SEE WHERE THIS HOPEFULLY SHORT ROAD WILL TAKE US. ALSO FOR ANY OTHER PERSON WHO COMES UPON THESE COMPLAINTS, PLEASE DO YOU HOMEWORK ON YOUR STATES LEMON LAWS. THEY ARE DESIGNED TO PROTECT YOU AND THE SELLER, SO BE SURE YOU DO YOUR PART, IT CAN BE EASY TO SCREW YOURSELF OVER. *TR
Steering, Power train, Aug 17, 2010
I BOUGHT A BRAND NEW KIA SORENTO 2011 IN FEBRUARY THIS YEAR. I HAVE 20 000 MILES ON IT AND 2 DAYS AGO WHILE I TRIED TO DRIVE OFF FROM INTERSECTION I HEARD A NOISE LIKE SOMETHING BROKE COMING FROM DRIVER'S FRONT SIDE OF THE VEHICLE AND RIGHT AFTER THAT STARTS TO MAKE A SOUND LIKE IS KEEP BRAKING METAL. THE VEHICLE WENT COMPLETELY UNDRIVABLE. I CALLED ROAD HELP ASSISTANCE AND THEY TOW THE CAR TO THE DEALERSHIP. NEXT DAY THEY CALLED ME BACK AND ON MY QUESTION WHAT IS GOING ON THEY TOLD ME THAT " CV SHAFT IS BROKEN" AND THEY WILL NEED TO REPLACE THAT PART AND THAT WILL TAKE MORE THAN A WEEK, BUT THEY DID NOT SHOWED ME THE BROKEN PART. SO I'M NOT SURE IF THE BROKEN PART IS AVAILABLE, BUT SHOULD BE STILL IN THE SERVICE CENTER ON THE KIA DEALERSHIP. *TR