2012 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 880 owner complaints filed for this model year. This is the 5th highest complaint count among 23 Sorento model years with reports.
Of the 2012 reports, 21 involved a crash and 77 involved a fire. 36 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Campaign 23V652000 on NHTSA.gov
EngineDec 2, 2020
Kia Motors America (Kia) is recalling certain 2012-2013 Sorento, 2012-2015 Forte and Forte Koup, 2011-2013 Optima Hybrid, 2014-2015 Soul, and 2012 Sportage vehicles. An engine compartment fire can occur while driving.
An engine compartment fire increases the risk of injury.
Kia will notify owners, and dealers will inspect the engine compartment for fuel and/or engine oil leaks, perform an engine test and make any repairs, including engine replacement, as necessary, free of charge. In addition, Kia dealers will update the Knock Sensor Detection System (KSDS) software, free of charge. The recall began January 27, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC200.
Campaign 20V750000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 19, 2018
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Campaign 18V907000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2017
Kia Motor Company (Kia) is recalling certain 2011-2014 Optima, 2012-2014 Sorento and 2011-2013 Sportage vehicles. Machining errors during the engine manufacturing process may cause premature bearing wear within the engine.
Bearing wear may result in the engine seizing, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect the engine assembly, and replace the engine if necessary, free of charge. The recall began June 20, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC147.
Campaign 17V224000 on NHTSA.gov
Power train, automatic transmissionOct 6, 2015
Kia Motors America (Kia) is recalling certain model year 2011-2013 Kia Sorento vehicles manufactured October 19, 2009, to January 31, 2013. In the affected vehicles, if excessive force is applied to the gear shift lever, the brake-shift interlock mechanism may chip or crack allowing the transmission being able to be shifted out of "Park" without the brakes being depressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Without requiring the brake to be pressed, the vehicle may be unintentionally shifted out of Park, allowing it to roll, which may result in a crash.
Kia will notify owners, and dealers will replace the brake-shift interlock mechanism, free of charge. The recall began on November 9, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC124.
Campaign 15V626000 on NHTSA.gov
Representative owner complaints: engine
475 reports, newest first. Show all
Exterior lighting, Engine, Jun 25, 2019
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 15 MPH, THE CONTACT WAS ALERTED BY ANOTHER MOTORIST THAT THE FRONT PASSENGER SIDE LOW BEAM HEADLIGHT WAS OUT. A WEEK LATER, THE ENGINE SEIZED. THE VEHICLE WAS TOWED TO TEAM KIA OF EL CAJON (LOCATED AT 541 N JOHNSON AVE, EL CAJON, CA 92020, (619) 444-7200) WHERE IT WAS DIAGNOSED WITH NEEDING A NEW ENGINE AND LOW BEAM HEADLIGHT BULB. THE VEHICLE WAS REPAIRED, BUT THE HEADLIGHT FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 90,000.
Engine, Jun 24, 2019
OUR 2012 KIA SORENTO EXPERIENCED A MAJOR BEARING FAILURE THAT KNOCKED A HOLE IN THE CAST BLOCK ALLOWING THE OIL TO DUMP OUT OVER THE CARS EXHAUST. THE CAR HAD BEEN SERVICE ROUTINELY UTILIZING FULL SYNTHETIC AT 6000 MILE INTERVALS. THE OIL LEVEL AND COOLING SYSTEMS WERE ALL FULL AND THERE WERE NO WARNING LIGHTS PRIOR TO THE FAILURE. THE CAR HAD 103000 MILES AND HAD JUST BEEN SERVICED. CONTACTED KIA AND EXPLAINED THE SITUATION AND RECEIVED NO EXPLANATION AS TO WHAT MAY HAVE CAUSED THIS SIGNIFICANT FAILURE. THE PREMATURE BEARING FAILURE ISSUE IDENTIFIED ON OTHER MODELS AND INVOLVED IN THE SIGNIFICANT RECALL DEFINITELY APPEARS TO HAVE OCCURRED ON OUR CAR AS WELL.
Engine, Jun 23, 2019
MY BURGUNDY 2012 KIA EX I PURCHASED IN 2017 HAS BEEN GIVING ME NO PROBLEMS I LOVE THE SUV UNTIL 6/18/2019 WHEN I STARTED UP THE SUV AN THERE WAS A RATTLING NOISE IN THE ENGINE WHICH NEVER HAPPENED BEFORE WHEN THE NOISE QUIETED DOWN I PROCEEDED ON ROUTE 51 AN GASSING THE VEHICLE THE NOISE COMES BACK AN IT SOMETIMES FEEL LIKE I'M GOING TO BREAK DOWN AN I DONT WANT TO HAVE A ACCIDENT I SAW THERE ARE SOME RECALLS ON THIS SUV THAT A CLEARLY WASNT AWARE OF AN I JUST WANT TO GET THIS RESOLVED
Engine, Jun 20, 2019
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 20 MPH, THE CONTACT APPROACHED A RED LIGHT AND THE ENGINE MADE AN ABNORMAL RATTLING SOUND. WHEN THE CONTACT PLACED THE VEHICLE INTO PARK AND BACK INTO DRIVE, THE NOISE STOPPED AND THE CHECK ENGINE OIL INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 134,000.
Engine, Jun 18, 2019
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 65 MPH, THE VEHICLE SEIZED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT VEERED TO THE SHOULD OF THE ROAD. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO DESTINATION KIA (760 CENTRAL AVE, ALBANY, NY 12206, (518) 478-8036) TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 90,000.
Engine, Jun 18, 2019
ENGINE SEIZED, CAME TO A RED LIGHT CAR DIED HAD IT TOWED AND WAS TOLD THE MOTOR IS LOCKED UP DUE TO BEARING WEAR!!!
Engine, Jun 11, 2019
WHILE DRIVING, THE VEHICLE BECAME VERY SLUGGISH AND THE ENGINE WAS CHUGGING. THE VEHICLE WOULD NOT GO OVER 25 MPH. THE VEHICLE WAS TOWED TO THE DEALERSHIP & I WAS INFORMED THE ENGINE NEEDED TO BE REPLACED, BUT KIA WILL NOT COVER THIS. UPON PICKING THE CAR UP WITH A TRAILER, MY SON-IN-LAW DISCOVERED THERE WAS ABSOLUTELY NO OIL IN THE ENGINE. AFTER ADDING 5+ QUARTS, IT STILL WAS NOT FULL (THE CAR IS NOT DUE FOR AN OIL CHANGE FOR ANOTHER FEW HUNDRED MILES). THERE IS SUCH BAD KNOCKING IN THE ENGINE WHEN IT IS RUNNING THAT IT CANNOT BE DRIVEN.
Engine, Jun 6, 2019
WHILE DRIVING AT APPROXIMATELY 45 MPH THE CAR TURNED OFF WITH THE BRAKES AND STEERING WHEEL LOCKING. LUCKILY I WAS ABLE TO COAST DOWN THE SMALL HILL TO THE SIDE OF THE ROAD. THIS INCIDENT TOOK PLACE ON A TWO-LANE CITY ROAD. I HAD TWO PASSENGERS IN MY CAR AT THE TIME. THE VEHICLE WAS TOWED TO A LOCAL DEALERSHIP WITH THE DIAGNOSIS OF ENGINE FAILURE (SEIZING). THE VEHICLE WAS JUST PICKED FROM SERVICE THE DAY BEFORE AND THERE WAS NO INDICATION OR WARNING THAT I WOULD EXPERIENCE ANY SAFETY ISSUES.
Engine, Jun 5, 2019
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING APPROXIMATELY 65 MPH, AN ABNORMAL NOISE WAS COMING FROM THE ENGINE THAT CAUSED THE VEHICLE TO STALL WITHOUT WARNING. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Engine, Jun 4, 2019
WHILE DRIVING DOWN A VERY BUSY INTERSTATE THE MOTOR STARTED MAKING A LOT OF NOISE AND THEN IT SEIZED UP LEAVING MY FAMILY STRANDED DURING A VERY COLD WINTER NIGHT. WE HAD TO SIT ON THE INTERSTATE AND WAIT ON A TOW TRUCK WHILE HOPING WE DIDN'T GET HIT BY A TRUCK. KIA HAS TOLD US THAT THE OUR MOTOR IS NOT COVERED BY ANY RECAL THAT THEY HAVE FOR THE OTHER KIA SORENTOS, BUT THE RECALL IS FOR THE EXACT SAME THING THAT THEY HAVE A RECALL FOR. I AM INCLUDING PICTURES OF THE MOTOR.
Engine, Jun 3, 2019
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE EXHIBITED NO SAFETY RELATED ISSUES OR FAILURES UNTIL MANUFACTURER RECALL CAMPAIGN: SC147 AND AN OIL CONSUMPTION TEST WERE PERFORMED. JIM SHORKEY UNIONTOWN KIA (1050 PITTSBURGH RD, UNIONTOWN, PA 15401, 724-415-3210) SERVICED THE RECALL CAMPAIGN AN INDICATED THAT THE ROD BEARING, O RING, AND ENGINE WERE WEARING DOWN. THE DEALER STATED THAT THE MANUFACTURER HAD NO REMEDY FOR THE FAILURES. SMAIL KIA (5094 US-30, GREENSBURG, PA 15601, 724-837-7000) WAS NOTIFIED OF THE ENGINE FAILURE AND THAT THERE WAS EXCESSIVE OIL AFFECTING THE CRANK CASE AND PISTON RINGS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.
Engine, Jun 1, 2019
PRIOR TO THE DATE OOF 05/24/2019, I CONTACTED THE DEALERSHIP IN WHICH I BOUGHT THE VEHICLE TO ASK TO SET UP AN APPOINTMENT BECAUSE MY CAR WAS BURNING OIL. THIS WAS IN JUNE 2018 AND AT THAT TIME I WAS INFORMED THAT NOTHING WAS WRONG WITH MY VEHICLE AND THAT THERE WAS A RECALL OUT ON THE ENGINE I HAD IN MY VEHICLE. PRIOR TO THIS APPOINTMENT I HAD ONE OF MY GOOD FRIENDS CALL DOWN AND EXPLAIN TO THE MECHANIC WHAT HE EXPERIENCED WITH MY VEHICLE, AS HE WAS A MECHANIC HIMSELF. I ENDED UP PAYING A BILL THAT DAY FOR SOME MINOR THINGS. IN THE BEGINNING OF 2019 I GOT AN OUL CHANGED AND BY MARCH WE HAD TO ADD BOUT 3 QUARTS. IN APRIL 2019 I NOTICED OVER THE COURSE OF ABOUT 6 WEEKS I PUT 2 QUARTS IN MY CAR. I MADE AN APPOINTMENT AND INFORMED THE SECRETARY ON THE PHONE ABOUT IT BURNING OIL. MY FATHER ENDED UP TAKING IT TO THE DEALERSHIP THAT DAY WHILE I WAS MEETING HIM THERE WITH HIS VEHICLE. BY THE TIME I ARRIVED MY VEHICLE WAS ALREADY DONE BEING SERVICED. HOWEVER I STILL MANAGED TO SPEAK WITH THE MECHANIC IN WHICH HE INFORMED ME MY ENGINE WAS ON RECALL AND COULD ONLY BE REPLACED FREE OF CHARGE IF THE CAR MADE A KLINKING SOUND OR I DROVE MY CAR TO THE POINT MY ENGINE SEIZED. I WAS TOLD THIS IS THE ONLY WAY THE ENGINE WOULD BE FREE OF CHARGE. TO ME AND MY FATHER THIS DIDNT SEEM SAVE AS I TRAVEL SEVERAL MILES THROUGHOUT A COUPLE OF MONTH SPAN. THERE ARE TIMES IN WHICH I REACH AREAS THAT THERE IS NO SERVICE. I ALSO OFTEN TIMES HAVE MY DAUGHTER WITH ME IN WHICH WORRIES ME. SIMILAR SITUATION HAPPENED IN APRIL 2012, 14 MONTHS AFTER I BOUGHT THE KIA SORENTO. I WAS DRIVING 4 HOURS TO GO BACK HOME WHEN MY VEHICLE STARTED BLOWING COLD AIR. THEN ALL OF A SUDDEN ALL MY CARS LIGHTS WENT ON AND MY VEHICLE FROZE UP. MY CAR STARTED TO SMOKE. LOOKING UNDER THE HOOD MY OIL CAP WAS GONE. I ENDED UP GETTING ANOTHER ONE HOPING MY VEHICLE WOULD RUN. IT WAS TOWED AND I ENDED UP BUYING A NEW ENGINE.
Engine, May 30, 2019
I HAD THE MOTOR REPLACED IN JAN 2018 FOR ENGINE FAILURE ROD KNOCKING METAL SHAVINGS ON THE DIP STICK, IT JUST SHUT OFF GOING DOWN THE INTERSTATE AND NOW ITS THE SAME ISSUE AGAIN, GOING DOWN THE INTERSTATE STARTED KNOCKING AND THE CAR JUST SHUT OFF. NO OIL ON THE DIP STICK AGAIN WITH METAL SHAVINGS
Engine, May 30, 2019
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND THE CONTACT NOTICED THAT THE OIL WAS LOW. THE CONTACT ADDED A QUART OF OIL EVERY FIVE HUNDRED MILES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO QUIRK KIA OF MANCHESTER (1300 S PORTER ST, MANCHESTER, NH 03103, (603) 836-7600) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED AND AN OIL CONSUMPTION TEST WAS COMPLETED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 13113751. THE CONTACT WAS REFERRED TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 109,000.
Engine, May 28, 2019
ENGINE OIL USE EVERY 1.000 MILES GIVE OR TAKE CAR IS USING 1 TO 1 1/2 QUARTS OF OIL. I HAVE TAKING MY CAR TO THE SELLING DEALER THEY HAVE DONE A OIL CONSUMPTION TEST AND HAVE VERIFIED THAT CAR IS USING OIL.I HAD TO TAKE IT BACK 3 TIME FOR THEM TO CHECK OIL LEVEL AND FOR THEM TO SAY YEP ITS USING OIL .AND WENTON TO TELL ME THAT KIA CORP WILL NOT REPLACE THE ENGINE.SO EVERY 1.000 MILES I HAVE TO PUT OIL IN IT TILL IT BLOWS UP.THIE IS SO SAD I PAID GOOD MONEY FOR THIS CAR AND KIA WILL NOT STAND BY REPAIRS.IM A DIESEL TRUCK SERVICE MANAGER AT A NAVASTAR DEALER.AND WE WOULD NOT TREAT ARE CUST THIS WAY.WE HAVE REPLACED $30.000 MOTORS CAUSE OF OIL USE.CAN YOU PLEASE HELP THANKS FOR YOUR TIME JOEL B [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Engine, May 24, 2019
MY 2012 SORENTO HAS BEEN BURNING/LOSING OIL SINCE IT WAS TESTED FOR THE PREMATURE BEARING WEAR RECALL AT 100K MILES. IT BURNS APPROX. 1 QT OF OIL EVERY 1000 MILES. THE CURRENT MILEAGE IS 114K MILES. I HAVE TO ADD 5 QTS OF OIL BETWEEN EVERY 5K MILE OIL CHANGE. DROPPING A MICROPHONE INTO MY OIL PAN DID SOMETHING TO MY ENGINE. KIA DEALERSHIP SAYS THIS IS TO BE EXPECTED FOR AN ENGINE WITH THIS MANY MILES.
Engine, May 11, 2019
ENGINE SIEZED WHILE DRIVING. I HAVE ALL THE MAINTENANCE RECORDS. IT WASN'T LEAKING OIL OR BURNING ANY. I HAD IT TOWED TO A MECHANIC, HE AGREED THEIR WAS NO LEAK BUT THE OIL WAS LIVE SLUDGE AND IT CAUSED THE CAR TO SEIZE. IT HAD BEEN LESS THAN 4000 MILES SINCE I'LL HAD BEEN CHANGED.
Electrical system, Vehicle speed control, Engine, May 10, 2019
WHILE MY VEHICLE WAS IN MOTION ON THE HIGHWAY GOING OVER 70MPH MY ENGINE SHUT OFF, MY SPEEDOMETER DROPPED FROM 70 TO 40 CAUSING THE VEHICLE BEHIND ME TO HAVE TO PULL INTO ON COMING TRAFFIC (TWO LANE ROAD GOING DOWN MOUNTAIN) TO AVOID SLAMMING INTO MY VEHICLE. PRIOR TO THIS OIL, CHECK ENGINE, AND FOUR WHEEL DRIVE LIGHTS ALL BEGAN TO FLASH. PULLED OVER, SHUT OFF VEHICLE AND VEHICLE STARTED AFTER SOME STRUGGLE. DROVE WITH HAZARDS ALL THE WAY HOME. BEFORE THIS MY VEHICLE WOULD LOSE POWER WHILE DRIVING. MY RPMS WOULD DROP AND HITTING THE GAS DID NOTHING. EVERY TIME VEHICLE STARTS MAKING KNOCKING SOUND BEFORE RATTLING AND STALLING OUT. VEHICLE HAS BEEN IN MOTION EVERY SINGLE TIME IT LOSES POWER, OR THE ENGINE STALLS OUT. IMMEDIATELY PURCHASED CAR FAX TO SEE ALL OPEN RECALLS ON MY VEHICLE. THIS IS ONE OF THE MAJOR ONES. ENTIRE REPLACEMENT OF ENGINE. KIA REFUSES TO REPLACE MY ENGINE AND ONLY KEPT MY VEHICLE IN THE SHOP FOR 56 MINUTES BEFORE TELLING ME IT WAS READY FOR PICK UP. WHEN ENGINE IS ACTING UP, REMOVING MY FOOT FROM THE GAS DOES NOT SLOW THE VEHICLE. THIS VEHICLE IS INCREDIBLY DANGEROUS AND UNPREDICTABLE.
Other or unspecified, Engine, May 8, 2019
MOTOR JUST ALL OF LOCKED UP WITH NO WARNING I WAS DRIVING AND ALL OF SUDDEN I HEAR THE FANS START BLOWING LOUDLY I PULLED OVER AND TURNED THE CAR OFF AND IT HASN'T STARTED SINCE, NOW I'M WITHOUT VEHICLE
Engine, May 8, 2019
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING THE VEHICLE, THE CHECK ENGINE INDICATOR FLASHED ON AND OFF. THE ENGINE OIL WAS CHECKED AND IT WAS DISCOVERED THAT THERE WAS NO OIL INSIDE THE ENGINE. FOUR QUARTS OF OIL WERE ADDED TO THE ENGINE. APPROXIMATELY FOUR MONTHS LATER, WHILE AT SONS KIA (100 SONS DR, MCDONOUGH, GA) FOR SERVICE, THE MECHANIC REPORTED THAT THERE WAS NO OIL IN THE ENGINE. IN ADDITION, AFTER DRIVING THE VEHICLE, A BURNING ODOR WAS PRESENT OUTSIDE THE VEHICLE COMING FROM THE ENGINE COMPARTMENT. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100,000.
Engine, Fuel/propulsion system, May 6, 2019, fire
TL* THE CONTACT OWNED A 2012 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V907000 (FUEL SYSTEM, GASOLINE, ENGINE). WHILE DRIVING 50 MPH, SMOKE APPEARED FROM THE CENTER CONSOLE. THE CONTACT DROVE TO HER JOB AND EXTINGUISHED THE SMOKE WITH A FIRE EXTINGUISHER. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO KIA OF DULUTH (LOCATED AT 1701 W MICHIGAN ST, DULUTH, MN 55806, (866) 722-4542). THE MANUFACTURER WAS NOTIFIED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 135,000. * (RECALL RELATED INCIDENT) TS
Engine, May 3, 2019
TOOK 2012 SORENTO IN FOR ENGINE/BEARINGS RECALL AT 92K MILES (WHICH INCLUDED AN OIL CHANGE BY DEALERSHIP). NEXT OIL CHANGE AT 98K THERE WAS APPRX 1 QUART OF OIL LEFT. NEVER BURNED OIL PRIOR TO THIS RECALL CHECK. THOUGHT DEALERSHIP MADE MISTAKE. I USUALLY CHANGE THE OIL EVERY 5K MILES. OIL WAS CHANGED AND CHECKED AGAIN AT 2,500 MILES, IT WAS 4 QUARTS LOW. NO WARNING LIGHTS WERE EVER DISPLAYED. TOOK TO DEALERSHIP, PERFORMED OIL CONSUMPTION TESTS (4), CONSUMING ABOUT 1 QUART EVERY 500 MILES. KIA DEALERSHIP TOLD ME UNLESS IT DISPLAYS THE P1326 FAULT CODE, THERE IS NOTHING THAT KIA WILL DO - I CAN FILE A CLAIM WITH KIA AFFAIRS, IF I WANT. IT IS BURNING SO MUCH OIL, THAT IF OIL WAS CHANGE EVERY 7,500 MILES AS RECOMMENDED MAINTENANCE -- THERE WOULD BE NO OIL LEFT IN ENGINE. IT IS BURNING OIL -- THERE IS NO OIL LEAKING. ENGINE WILL FAIL, IT'S A MATTER OF WHEN - HUGE SAFETY ISSUE. A TICKING TIME BOMB. HOPE IT DOESN'T FAIL WHILE DRIVING ON THE INTERSTATE....OR CATCH FIRE.
Engine, Apr 30, 2019
CAR WAS RUNNING FINE, NO WARNINGS. STARTED ENGINE AND IT WOULD NOT START. HAD CAR TOWED. WAS TOLD THE ENGINE WAS 'LOCKED UP'. IT IS 2012 SORENTO HOWEVER IT IS NOT PART OF THE RECALL. THE VEHICLE WAS PARKED.
Engine, Apr 30, 2019
ENGINE IS CONSUMING A LARGE AMOUNT OF OIL THIS HAS OCCURRED AROUND THE ENGINE GOING OVER 90,000 MILES. IN SPEAKING WITH THE KIA DEALERSHIP, THEY STATE IT IS COMMON FOR AN ENGINE OF THIS AGE TO BURN OIL. THE ENGINE BURNS ABOUT A QUART EVERY 500-600 MILES. THIS SEEMS EXCESSIVE.
Engine, Apr 29, 2019
ENGINE IS CONSUMING A LARGE AMOUNT OF OIL. WE HAD TAKEN THE CAR INTO THE DEALER TO CORRECT A RECALL AFFECTING THE ENGINE OIL. THE DEALER SERVICED THE VEHICLE, THEN THE VEHICLE STARTED BURNING OIL. WE TOOK IT TO A DIFFERENT DEALER WHO REFERRED US TO THE CONSUMER AFFAIRS DEPARTMENT. CONSUMER AFFAIRS SENT IT TO THE ESCALATION DEPARTMENT. THE ESCALATION DEPARTMENT RECOMMENDED THAT WE GO TO A JUNK YARD AND GET A USED ENGINE. THEY TOOK NO RESPONSIBILITY. WE HAVE KEPT THIS CAR SERVICED BUT WE WERE TOLD BY THE DEALER THAT THE CAR NEEDS A NEW ENGINE TO THE TUNE OF $9,000.