2013 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 981 owner complaints filed for this model year. This is the 4th highest complaint count among 23 Sorento model years with reports.
Of the 2013 reports, 23 involved a crash and 44 involved a fire. 33 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Campaign 23V652000 on NHTSA.gov
EngineDec 2, 2020
Kia Motors America (Kia) is recalling certain 2012-2013 Sorento, 2012-2015 Forte and Forte Koup, 2011-2013 Optima Hybrid, 2014-2015 Soul, and 2012 Sportage vehicles. An engine compartment fire can occur while driving.
An engine compartment fire increases the risk of injury.
Kia will notify owners, and dealers will inspect the engine compartment for fuel and/or engine oil leaks, perform an engine test and make any repairs, including engine replacement, as necessary, free of charge. In addition, Kia dealers will update the Knock Sensor Detection System (KSDS) software, free of charge. The recall began January 27, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC200.
Campaign 20V750000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 19, 2018
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Campaign 18V907000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2017
Kia Motor Company (Kia) is recalling certain 2011-2014 Optima, 2012-2014 Sorento and 2011-2013 Sportage vehicles. Machining errors during the engine manufacturing process may cause premature bearing wear within the engine.
Bearing wear may result in the engine seizing, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect the engine assembly, and replace the engine if necessary, free of charge. The recall began June 20, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC147.
Campaign 17V224000 on NHTSA.gov
Power train, automatic transmissionOct 6, 2015
Kia Motors America (Kia) is recalling certain model year 2011-2013 Kia Sorento vehicles manufactured October 19, 2009, to January 31, 2013. In the affected vehicles, if excessive force is applied to the gear shift lever, the brake-shift interlock mechanism may chip or crack allowing the transmission being able to be shifted out of "Park" without the brakes being depressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Without requiring the brake to be pressed, the vehicle may be unintentionally shifted out of Park, allowing it to roll, which may result in a crash.
Kia will notify owners, and dealers will replace the brake-shift interlock mechanism, free of charge. The recall began on November 9, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC124.
Campaign 15V626000 on NHTSA.gov
Representative owner complaints: engine
512 reports, newest first. Show all
Steering, Suspension, Engine, Oct 10, 2018
NO OIL LEAK BUT EVERY OIL CHANG THERE IS NO OIL STEERING IS JUST NOT RIGHT
Engine, Oct 9, 2018
IN JAN. 2018 WHILE DRIVING ON MAIN ROAD THERE WAS A NOISE COMING FROM THE ENGIE.. OIL HAD JUST BEEN CHANGED IN DEC. SHORTLY AFTER HEARING NOISE THE BATTERY LIGHT ILLUMINATED AND THE CAR CUT OFF ON ME IN TRAFFIC. WAS ABLE TO GET THE CR TO RESTART TO LILL OVER OUT OF THE MIDDLE OF THE ROAD. WHEN I OPENED THE HOOD THERE WAS SMOKE COMING FROM THE OIL DIPSTICK AREA. I HAD THE VEHICLE TOWED TO MY HOME WHERE I THEN CONTACTED KIA AND HAD THEM TOW IT TO THE NEAREST DEALERSHIP. I WAS TOLD BY KIA THAT THERE WAS A RECALL ON THE 2013 SORENTO GDI ENGINES. KIA SUSPECTS A BLOWN ENGINE AT ONLY 86,896 MILES BUT MY VIN WAS NOT INCLUDED IN THE RECALL BECAUSE IT'S THE 2.4L DOHC ENGINE... THE VEHICLE IS CURRENTLY STIL NOT RUNNING... I PURCHASED THIS VEHILCE IN MARCH OF 2017.
Engine, Sep 27, 2018
TAKARA RECALL, MONDAY SEPTEMBER 17,2018 MY KIDS READ BRIGHT TO A KIA DEALERSHIP FOR AN OIL CHANGE BEFORE LEAVING FOR A TRIP THE FOLLOWING DAY. TUESDAY SEPTEMBER 18,2018 WERE LEFT FOR OUR TRIP FROM MISSOURI TO FLORIDA FOR A VACATION. MY CAR HAD ONLY 63,700 MILES ON IT. WE GOT INTO MISSISSIPPI AND STOPPED FOR GAS. A FEW MILES DOWN THE ROAD I HEARD A NOISE IN THE ENGINE, WE STOPPED TO SEE IF MAYBE WE HAD JUST GOT BAD FUEL AND TREATED IT FOR THAT AND CHECKED THE OIL, ALL SEEMED FINE EXCEPT FOR THE NOISE IN THE MOTOR. WE GOT 5 MORE MILES DOWN THE ROAD AND MY ENGINE MADE A VERY LOUD GRINDING NOISE RIGHT BEFORE OUR CHECK ENGINE LIGHT CAME ON AND MY HUSBAND FELT PARTS FALLING INTO THE OIL PAN AND WE LOST ALL POWER IN THE VEHICLE AND WE WERE BARELY ABLE TO PULL OFF THE HIGHWAY. WE SAT IN A DITCH IN THE MIDDLE OF MISSISSIPPI IN THE 92 DEGREE HEAT WITH MY LITTLE SISTER IN THE VEHICLE AND DECIDED TO TRY AND GET A TIE TRUCK. 45 MINUTES TO AN HOUR LATER WE FINALLY GOT ONE THERE AND WHEN HE TRIED TO START MY CAR IT WOULD CRANK AND FIRE BUT DID NOT SOUND WELL SO WE IMMEDIATELY SHUT IT BACK DOWN. WE GOT THE KIA TO THE DEALERSHIP AND THEY TOLD US OUR MOTOR WAS COMPLETELY DONE AND NEEDED TO BE REPLACED. NOW WE ARE STILL WAITING FOR A CALL BACK TO SEE HOW LONG THE MOTOR WILL BE ON BACK ORDER AND WHEN WE WILL GET OUR CAR BACK. I DON'T EVEN KNOW NOW IF I WANT TO PUT MY CHILD BACK INTO THIS VEHICLE FOR FEAR THAT IT COULD HURT OR EVEN KILL US. MY HUSBAND IS A 3 TIME LIVER TRANSPLANT PATIENT AND A KIDNEY TRANSPLANT PATIENT FROM BIRTH UNTIL RECENT. THIS WAS NOT A VERY GOOD SITUATION TO HAVE HIM IN IN THAT KIND OF HEAT IN THE MIDDLE OF A STATE WE DON'T KNOW ANYTHING ABOUT. LUCKILY WE HAD JUST STOPPED AT A GAS STATION SO HE HAD SOME WATER TO DRINK. THIS IS NOT THE FIRST OR LAST INCIDENT WITH THIS VEHICLE AND A RECALL NEEDS TO BE PUT OUT A.S.A.P BEFORE SOMEONE IS HURT OR KILLED.
Engine, Sep 24, 2018
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING, THE CHECK ENGINE, OIL, AND BATTERY SENSORS SUDDENLY ILLUMINATED. AFTER STOPPING THE VEHICLE AND TURNING THE ENGINE OFF, THE VEHICLE COULD NOT BE RESTARTED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (KIA OF ABERDEEN, 4702 SW DR, ABERDEEN, TX 79606) WHERE IT WAS DIAGNOSED THAT THE ENGINE SEIZED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.
Engine, Sep 21, 2018
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 55 MPH, THE CONTACT HEARD A LOUD NOISE UNDER THE HOOD OF THE VEHICLE. THE CONTACT WAS ABLE TO COAST THE VEHICLE ONTO THE ROAD SHOULDER WHERE IT WAS TOWED TO AN UNKNOWN DEALER. THE DEALER DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE DEALER DID NOT DISCLOSE WHAT CAUSED THE ENGINE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD ASSIST WITH THE ENGINE REPLACEMENT. THE CONTACT STATED THAT THE VEHICLE HAD BEEN AT THE DEALER WAITING FOR A NEW ENGINE FOR OVER FOUR MONTHS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000.
Engine, Sep 13, 2018
WHILE DRIVING TO TUCSON FROM MESA ON INTERSTATE 10, MY ENGINE STARTED MAKING KNOCKING NOISES AND LOST POWER , THEREBY STALLING BY THE ROADSIDE. IT HAS 89,000 MILES ON AND HAS BEEN METICULOUSLY MAINTAINED WITH REGULAR OIL CHANGES. I TOWED IT TO MY MECHANIC WHO SAID THE VEHICLE HAD SUFFERED A CATASTROPHIC ENGINE FAILURE WITH METAL SHAVINGS FROM THE FAILED BEARING ALL VISIBLE ON OPENING THE VALVE COVER. HE SUGGESTED I CONTACT KIA TO SEE IF THIS ENGINE WAS PART OF THE RECALL SC 0147 WHICH IS A RECALL DUE TO THIS KIND OF FAILURE FROM A MANUFACTURING DEFECT. AFTER INVESTIGATING, KIA DENIED MY REQUEST STATING THIS PARTICULAR ENGINE WAS NOT UNDER RECALL AND THEREFORE COULD NOT HAVE SUFFERED THIS SAME DEFECT. THEY REFUSED TO TELL ME WHEN AND WHERE THE ENGINE WAS MANUFACTURED WAS MANUFACTURED, IN MY ATTEMPT TO LINK THE ENGINE WITH THOSE UNDER RECALL, JUST STATING IT WAS NOT PART OF THE RECALL. I THEREFORE HAVE TO MEET THE COST OF REPLACING A WHOLE ENGINE THAT MY MECHANIC BELIEVES SUFFERED THE SAME MANUFACTURING FAILURES AS THE THE ONES RECALLED. THIS IS NOT FAIR.
Engine, Sep 13, 2018
ENGINE FAILURE WHILE DRIVING DOWN A MAJOR HIGHWAY IN HEAVY TRAFFIC. SAME ISSUE AS RECALLED ENGINES BUT KIA REFUSES TO ADDRESS THE ISSUE ON THIS VEHICLE.
Engine, Sep 12, 2018
ENGINE HAD BEEN MAKING A NOISE (HUMMING AND GRINDING) WHEN VEHICLE WAS OPERATING BETWEEN 40MPH AND 60 MPH. BROUGHT TO KIA DEALER WHO STATED IT WAS THE NEW TIRES WE BOUGHT FROM MEINEKE. BROUGHT VEHICLE TO MEINEKE WHO SAID IT WAS NOT THE TIRES. WAS DRIVING VEHICLE AND WHILE EXITING HIGHWAY THE ENGINE SHUT OFF AND HAD TO PULL OFF TO THE SIDE OF THE ROAD UNDER 0 POWER. VEHICLE WOULD NOT START EVEN THOUGH THERE WAS STILL BATTERY POWER. VEHICLE WAS TOWED TO MEINEKE WHO TOLD ME THAT THERE WAS NO OIL IN THE ENGINE. WE HAD AN OIL CHANGE DONE IN MAY 2018 AT THE MILFORD CT KIA AND WAS NOT DUE FOR ANOTHER OIL CHANGE UNTIL OCTOBER 2018. THE VEHICLE HAD APPROXIMATELY 800 MORE MILES TO REACH THE 3000 MILE MARK FOR AN OIL CHANGE ALSO. I HAD THE VEHICLE TOWED TO MILFORD KIA WHO IS STILL EXAMINING THE ISSUE. KIA STATED THEY WOULD CHECK WITH KIA MOTORS TO ASCERTAIN IF THIS ISSUE IS COVERED BY A CURRENT ENGINE RECALL FOR 2013 KIA SONATAS.
Electrical system, Air bags, Engine, Sep 11, 2018, fire
DRIVING DOWN THE HIGHWAY AND CAR COUGHT FIRE. IF IT WASN'T FOR THE CAR NEXT TO US WHO SIGNALED TO PULL OVER WE WOULD HAVE BEEN TOAST.
Engine, Sep 7, 2018
KIA REFUSES TO REPLACE THE KNOWN DEFECTIVE ENGINE. MY HUSBAND TOOK THE CAR INTO THE DEALERSHIP FOR THE SC147 RECALL AND WAS TOLD IT PASSED, "FOR NOW" BUT IT WOULD HAVE TO CONTINUE TO BE CHECKED. KIA KNOWS THE ENGINE IS DEFECTIVE AND HAS PLACED MYSELF AND MY FAMILY IN AN UNSAFE AND POTENTIALLY LIFE THREATENING SITUATION AND I DON'T FEEL COMFORTABLE DRIVING IN A CAR WHERE THE ENGINE COULD SEIZE AT ANY TIME WITHOUT PRIOR NOTICE BECAUSE KIA KNOWS THE ENGINE IS DEFECTIVE BUT IS WAITING FOR IT TO FAIL THE TEST. THAT IS WRONG AND IT COULD HAPPEN PRIOR TO A PERIODIC RECHECK AND NO ONE IN THEIR RIGHT MIND WOULD FEEL COMFORTABLE DRIVING A VEHICLE LIKE THAT AND KIA IS USING DECEPTIVE PRACTICES BY REFUSING TO REPLACE THE ENGINE THAT IS KNOWINGLY DEFECTIVE. NOT ONLY THAT, BUT IN ORDER TO SELL THE VEHICLE ,WHICH WE NOW WANT TO DO BECAUSE WE DO NOT FEEL SAFE IN IT, WE WOULD HAVE TO INFORM THE POTENTIAL BUYER OTHERWISE IT WOULD BE NEGLIGENT NOT TO. A TRADE IN VALUE WAS GIVEN TO US THAT WAS WAY BELOW THE TRADE IN VALUE AND IT IS BECAUSE OF THE OPEN RECALL.
Engine, Sep 7, 2018
THE CAR WAS TAKEN IN FOR A RECALL AND I WAS TOLD IT PASSED THE TEST , FOR NOW, BUT I NEED TO CONTINUE TO BRING IT IN PERIODICALLY FOR CHECKS. THEREFORE THE CAR IS POTENTIALLY DANGEROUS AND THE ENGINE COULD SEIZE WHILE DRIVING. NO ONE SHOULD BE FORCED TO DRIVE A CAR LIKE THAT AND THE RECALL IS NOT COMPLETE BUT YET THEY REFUSE TO REMEDY THE PROBLEM. IF THE CAR WAS SAFE, THEN IT WOULDN'T HAVE TO CONTINUE TO BE CHECKED FOR THE SAME PROBLEM. KIA KNOWS THERE IS A PROBLEM WITH THE MOTOR AND REFUSES TO FIX IT AND INSTEAD IS MAKING PEOPLE CONTINUE TO BRING THE CAR IN FOR FUTURE CHECKS. THE PROBLEM COULD STILL OCCUR WITHOUT ANY WARNING AS THEY KNOW THE ENGINE IS DEFECTIVE. THEY ARE USING DECEPTIVE PRACTICES AND PUTTING PEOPLES LIVES AT RISK. I AM STUCK WITH AN UNSAFE CAR AND IF I SELL IT, I WOULD HAVE TO DISCLOSE THAT TO THE NEW BUYER, TO DO OTHERWISE WOULD BE VERY WRONG, ALTHOUGH KIA DOESN'T SEEM TO THINK SO. I WAS QUOTED AN AMOUNT MUCH LOWER THAN THE TRADE IN VALUE BECAUSE OF IT.
Power train, Engine, Sep 4, 2018
RECALL NOTICE FOR ENGINE AND ENGINE COOLING RECALL POWER TRAIN
Steering, Engine, Aug 26, 2018
I WAS TRAVELING DOWN A ROUTE 30 IN GREENSBURG, PA AT APPROXIMATELY 45 MPH. THERE WAS A SLIGHT CLICKING NOISE AND THEN SILENCE. NO NOISE. THE ENGINE LIGHT CAME ON. THE GAS PEDAL WOULD NOT WORK. THE POWER STEERING WOULD NOT WORK. I WAS ABLE TO COAST INTO THE MALL PARKING LOT. I HAD MY VEHICLE TOWED TO ALLWINE CURRY AUTO SEVICE, A LOCAL GARAGE, FOR EVALUATION. I WAS TOLD THAT THE ENGINE WAS SHOT AND THAT A USED ONE COULD BE INSTALLED FOR $3500. WE PURCHASED OUR VEHICLE USED FROM SMAIL KIA IN MAY 2017. WE HAVE OUR OIL CHANGED EVERY 6000 MILES. WE HAVE NOT HAD A OIL LIGHT COME ON OR ANY WARNING THAT THERE IS A PROBLEM.
Engine, Aug 24, 2018
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING FROM NEW JERSEY TO FLORIDA, THE CONTACT NOTICED THAT THE OIL LEVEL WAS LOW. THE CONTACT STOPPED TO ADD OIL TO THE VEHICLE. ONCE THE CONTACT ARRIVED IN FLORIDA, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN UNKNOWN KIA DEALER IN FLORIDA, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE REMAINED AT THE DEALER WITH POSSIBLE OIL AND ENGINE FAILURES. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING), BUT SHE WAS NOT INFORMED OF IT WHEN THE VEHICLE WAS PURCHASED IN JULY OF 2017. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,900.
Engine, Aug 23, 2018
WHILE DRIVING 60MPH. THE ENGINE STARTED TO LOOSE POWER AND THE ENGINE SEIZED CAUSING A CONNECTING ROD TO BE EJECTED OUT OF THE BOTTOM OF THE ENGINE. THE VEHICLE HAD 29,200 MILES ON IT. THIS IS THE 2.4 ENGINE. NOT THE THETA ENGINE, BUT THE SAME BOTTOM END AS THE THETA ENGINE!!
Electrical system, Engine, Aug 23, 2018
2013 KIA SORENTO. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. *LD THE CONSUMER STATED THE MANUFACTURER AND DEALER WERE BOTH NOTIFIED BUT COULD NOT OFFER A SOLUTION.*JS
Electrical system, Structure, Engine, Aug 13, 2018, fire
SPONTANEOUS VEHICLE FIRE. TRAVELING ON US-27 IN FLORIDA, STOPPED AT RED LIGHT AND SMOKE STARTED COMING OUT FROM UNDER THE HOOD, PROCEEDED THROUGH THE LIGHT ONCE IT TURNED GREEN TO GET TO THE SIDE OF THE ROADWAY WHEN SMOKE STARTED THROUGH THE VENTS AND FLAMES CAME OUT FROM UNDER THE HOOD AS WELL. CAR BECAME DISABLED AND 3 OF US JUMPED OUT AND RAN DOWN THE ROAD, AWAY FROM THE CAR. THE ENTIRE CAR WENT UP IN FLAMES IN A MATTER OF SECONDS FROM EXITING.
Power train, Engine, Aug 13, 2018
PCM RECALL. VEHICLE STALLS AT STOPS AND SLOWING OF VEHICLE. AUGUST 6 TURNED OFF ENGINE WOULD NOT RESTART AFTER PARKING IN DRIVEWAY AND TURNING ENGINE OFF. AUGUST 4 AND 5, 2018 VEHICLE STALLED WHEN I WAS COMING TO A STOP ON THE ROAD IN TOWN.
Seats, Engine, Aug 1, 2018
MY 2013 KIA SORENTO WITH A THETA 2.4 LITER ENGINE EXPERIENCED COMPLETE ENGINE FAILURE AT 63,000 MILES; ON TUESDAY 3/21/17. WHEN MY ENGINE FAILED/HEARD LOUD ENGINE NOISES I WAS DRIVING ON HIGHWAY I-10 NORTH IN TUCSON AZ RUSH HOUR TRAFFIC, I HAD TO COAST OVER IMMEDIATELY TO THE SIDE OF THE HIGHWAY, VERY DANGEROUS LUCKY NO ACCIDENT. I UNCOVERED IMPORTANT INFORMATION ABOUT KIA THETA 2.4 LITER ENGINE PROBLEMS. SPOKE TO KIA CERTIFIED MASTER TECHNICIAN; MORGAN THAT TOOK APART MY ENGINE FOR WARRANTY EVALUATION. HE SAID THEY HAVE BEEN SEEING THIS ENGINE PROBLEM; IT'S FAILURE OF THE #3 CYLINDER CONNECTING ROD, FEELS IT'S AN ENGINEERING MISTAKE, THE PORT SIZES FOR THE OIL FLOW ARE NOT SIZED PROPERLY, CAUSING INSUFFICIENT OIL FLOW OVERTIME AND COMPLETE ENGINE FAILURE. MY ENGINE LOOKED BRAND NEW, THERE WAS NO SLUDGE BUILD UP, AND THE OIL PUMP LOOKED BRAND NEW AS WELL. I HAVE ATTACHED PICTURES FOR PROOF. THERE WERE VERY SMALL BRONZE COLORED METAL FLAKES IN THE OIL PAN; HE SAID IT WAS LIKE PANNING FOR GOLD IN THE OIL PAN. THE METAL FLAKE EROSION DIDN'T HAPPEN OVERNIGHT THIS WAS SLOWLY HAPPENING WITH EVERY MILE BEING DRIVEN; THE METAL FROM THE CONNECTING ROD BEARINGS ERODED OVERTIME IN SMALL METAL FLAKES AND COLLECTED IN THE OIL PAN. I HAD PEORIA KIA IN PEORIA, AZ DO MY LAST WARRANTY INSPECTION & MAINTENANCE SERVICE/OIL CHANGE ON MY 2013 KIA SORENTO IN DECEMBER 2016. I ESPECIALLY ASKED THE SERVICE ADVISOR TO CHECK OUT EVERYTHING INCLUDING THE ENGINE BEFORE THE 60,000 MILE SECOND OWNER POWERTRAIN WARRANTY WAS ABOUT TO EXPIRED. KIA KNEW ABOUT THE NUMEROUS PAST WARRANTY CLAIMS ON THIS 2.4 LITER ENGINE, A QUICK OIL ANALYSIS WOULD HAVE SHOWN METAL DEBRIS PARTICULATES IN THE OIL, INDICATING A SERIOUS ENGINE PROBLEM DEVELOPING. THE METAL SHAVINGS COLLECTING IN THE OIL PAN THAT SHOULD HAVE BEEN DETECTED BEFOREHAND.
Engine, Jul 19, 2018
VIN IS [XXX] 2009 KIA RIO 5 SX- AFTER DRIVING TO SAN DIEGO AND BACK TO PORTLAND OR, OUR ENGINE BEGAN TO PUTTER AND HAD ISSUES ACCELERATING AND SMELLED LIKE IT WAS ON FIRE. WE ALSO NOTICED A RATTLING SOUND THAT INCREASINGLY GOT LOUDER. ONCE HOME THE ENGINE LIGHT CAME ON SO WE TOOK IT TO THE SHOP WE GET ALL OF MAINTENANCE DONE AND THEY SAID THAT THEY SPOKE TO KIA AND FROM WHAT THEY SEE AND HEAR, WE WILL NEED TO GET A NEW ENGINE. THEY EVEN SAID THEY WOULD NOT WORK ON THE ENGINE DUE TO LIABILITY CONCERNS. I THEN CALLED A KIA DEALERSHIP AND THEY SAID IT SOUNDS LIKE I NEED A KNEW ENGINE, EVEN WITH OUT BRINGING IT TO THEM. THEN I TOOK IT TO THE KIA DEALERSHIP I PURCHASED IT FROM. THEY SAID IT WOULD COST ABOUT 500 BUCKS TO HAVE THE SHOP OPEN THE ENGINE UP BUT FROM THE SOUNDS AND SMELL THEY SAID I WILL NEED TO GET A NEW ENGINE. KIA HAS STATED THAT MY CAR IS OUT OF WARRANTY AND THAT THE ENGINE IS NOT THE ONE THAT WAS RECALLED AND IN A LAWSUIT ALREADY. THE ISSUE WITH THAT ENGINE IS THE SAME AS MY ENGINE NOW. A CAR THAT HAS BEEN MAINTAIN RELIGIOUSLY BY THE OWNERS MANUAL AND IS ONLY 5 YEARS OLD OF WHICH I OWNED IT FOR 2 OF THOSE YEARS, WITH 125874 MILES SHOULD NOT FAIL LIKE THIS. I HAVE BEEN TRYING TO WORK WITH KIA CORPORATE BUT THEY KEEP COMING BACK WITH I WILL NEED TO PAY FOR THE NEW ENGINE BECAUSE THE FAILURE WAS DUE TO POOR MAINTENANCE (NOT TRUE) AND BECAUSE THE ENGINE I HAVE IS NO LONGER BEING MADE OR USED BY KIA. THE COST IS BETWEEN 5000 AND 10000 DOLLARS AND THEIR GOOD WILL OFFER WAS TO PAY 1200 OF THAT. THEY HAVEN'T EVEN OPENED UP THE ENGINE TO FIND OUT WHATS WRONG.... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine, Jul 19, 2018
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 75 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TOWED TO KIA OF EAST SYRACUSE (6717 MANLIUS CENTER RD, EAST SYRACUSE, NY 13057, (315) 701-5898), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,155.
Engine, Jul 18, 2018
LESS THAN 3000 MILES AFTER KIA DID A OIL CHANGE COVERED UNDER WARRANTY FOR ENGINE RECALL DID I FIND OUT THAT MY ENGINE WAS COMPLETELY OUT OF OIL. THE DEALERSHIP TOOK MY VEHICLE AND AFTER 3 MONTHS A NEW ENGINE WAS PUT IT. I GOT THE VEHICLE BACK STILL EXPERIENCING PROBLEMS WITH THE VEHICLE ROUGH IDLING, PROBLEMS ACCELERATING AND SPUTTERING WHILE DRIVING.
Engine, Jul 12, 2018
ENGINE SEIZED UP WHILE DRIVING ON THE HIGHWAY CAUSING ME TO HAVE TO DANGEROUSLY CROSS OVER ALL LANES TO THE SHOULDER OF THE ROAD. AFTER GETTING IT TOWED AND LOOKED AT BY MECHANICS IN TWO DIFFERENT LOCATIONS I WAS TOLD THAT THE ENGINE NEEDED TO COMPLETELY BE REPLACED. KIA SAID THEY WOULD NOT REPLACE THIS EVEN THOUGH THE CAR IS A 2013 WITH 61,947 MILES ON IT
Other or unspecified, Engine, Jul 12, 2018, fire
DRIVING AUTO ON I-75 SOUTH NEAR FT. MYERS, FL, CAR ENGINE SPONTANEOUSLY CAUGHT FIRE. ENTIRE AUTO BURNED TO NOTHING BUT METAL. BOTH MYSELF AND MY WIFE WERE ABLE TO OPEN THE DOORS AND GET OUT ALTHOUGH ALL POWER WAS LOST AS WE WERE PULLING OVER THE SIDE OF THE HIGHWAY. WITHIN FOUR MINUTES THE CAR WAS COMPLETELY ENGULFED IN FIRE.
Engine and engine cooling, Jul 11, 2018
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 70 MPH, THE ENGINE SEIZED AND ALL THE WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT HIS VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO CENTRAL KIA OF NORWOOD (105 BOSTON PROVIDENCE HWY, NORWOOD, MA 02062, 781-762-8100), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000.