2013 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 981 owner complaints filed for this model year. This is the 4th highest complaint count among 23 Sorento model years with reports.
Of the 2013 reports, 23 involved a crash and 44 involved a fire. 33 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Campaign 23V652000 on NHTSA.gov
EngineDec 2, 2020
Kia Motors America (Kia) is recalling certain 2012-2013 Sorento, 2012-2015 Forte and Forte Koup, 2011-2013 Optima Hybrid, 2014-2015 Soul, and 2012 Sportage vehicles. An engine compartment fire can occur while driving.
An engine compartment fire increases the risk of injury.
Kia will notify owners, and dealers will inspect the engine compartment for fuel and/or engine oil leaks, perform an engine test and make any repairs, including engine replacement, as necessary, free of charge. In addition, Kia dealers will update the Knock Sensor Detection System (KSDS) software, free of charge. The recall began January 27, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC200.
Campaign 20V750000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 19, 2018
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Campaign 18V907000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2017
Kia Motor Company (Kia) is recalling certain 2011-2014 Optima, 2012-2014 Sorento and 2011-2013 Sportage vehicles. Machining errors during the engine manufacturing process may cause premature bearing wear within the engine.
Bearing wear may result in the engine seizing, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect the engine assembly, and replace the engine if necessary, free of charge. The recall began June 20, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC147.
Campaign 17V224000 on NHTSA.gov
Power train, automatic transmissionOct 6, 2015
Kia Motors America (Kia) is recalling certain model year 2011-2013 Kia Sorento vehicles manufactured October 19, 2009, to January 31, 2013. In the affected vehicles, if excessive force is applied to the gear shift lever, the brake-shift interlock mechanism may chip or crack allowing the transmission being able to be shifted out of "Park" without the brakes being depressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Without requiring the brake to be pressed, the vehicle may be unintentionally shifted out of Park, allowing it to roll, which may result in a crash.
Kia will notify owners, and dealers will replace the brake-shift interlock mechanism, free of charge. The recall began on November 9, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC124.
Campaign 15V626000 on NHTSA.gov
Representative owner complaints: engine
512 reports, newest first. Show all
Engine, Aug 6, 2020
DRIVING ON INTERSTATE THE CAR SUDDENLY LOST POWER AND SLOWED DOWN THEN STOPPED. I WAS ABLE TO MOVE OVER AND GET OFF ON THE EXIT AND ROLL DOWN HILL OFF THE ROAD. THIS WAS VERY DANGEROUS. THE VEHICLE WOULD NOT START, HAD TO BE TOWED 80 MILES HOME. MOTOR SEEMS TO BE SEIZED. HAVE HAD NO PROBLEMS WITH IT UNTIL NOW, NO WARNING AT ALL.
Engine, Jul 28, 2020
ENGINE LIGHT CAME ON CODE WAS SHOW CAM SHAFT SENSOR NEEDED TO BE CHANGED AFTER CHANGING THE SENSOR ENGINE LIGHT WAS RESET. SAME DAY CODE POPPED BACK ON SHOWING SAME CODE. AFTER TALKING TO MULTIPLE REPAIR SHOPS I AM BEING TOLD TO REPLACE THE COMPUTER AND OR TIMING.
Other or unspecified, Engine, Jul 21, 2020
WHILE DRIVING ON I 81 IN SHENANDOAH COUNTY VA MY KIA STARTED LOSING POWER, LOWING THE SPEED I COULD DO AND THE RPMS RIGHT IN FRONT OF A SEMI TRUCK. IT HAS HAPPENED SINCE THEN AND ACTUALLY BEFORE THEN BUT WAS NEVER AS SCARY. THE DEALERSHIP HAS NOT BEEN ABLE TO DUPLICATE THE ISSUE OR FIND ANY CODES IN THE COMPUTER.
Engine, Jul 20, 2020
ON 05-02-20 WHILE GETTING ON THE FREEWAY. MY KIA ,SORENTO(2013) STALLED AND HAD TO PULL INTO THE EMERGENCY LANE. SHUT VEHICLE OFF WAITED FOR A MINUTE, RESTARTED AND NO WARNING LIGHTS ON. DROVE 1/4 MILE, ENGINE STARTED KNOCKING/PINGING. HAD TO BE TOWED REPAIR SHOP. METAL FOUND IN OIL, ROD KNOCKING. 116072 MILES ON UNIT. HAVE ALL REGULAR MAINTENANCE RECORDS. ENGINE REPAIRED @$ 5,636.00 I JUST COULDN'T PUT A TARP OVER IT. DEALER STATED NO RECALL ON 2.4L MFI PAST LIMITED WARRANTY.
Engine, Jul 11, 2020
WE WERE DRIVING BACK FROM A POST OP SURGERY APPOINTMENT WHEN THE CHECK ENGINE LIGHT STARTED FLASHING. IT HAS NEVER GONE OFF BEFORE. WE STOPPED AT THE NEAREST AUTO SHOP AND THE CONNECTING ROD BEARING IS BAD IN THE ENGINE AND A WHILE NEW ENGINE IS NEEDED. THIS IS A KNOWN RECALL FOR THIS CAR, MAKE, MODEL, AND YEAR. SOMEHOW IT DOES NOT INCLUDE MY VIN NUMBER IN THE RECALL, BUT WE ARE HAVING THE SAME EXACT PROBLEM. I HAVE INVOICES STATING THIS FROM THE AUTO SHOP I CAN EMAIL.
Engine, Jul 6, 2020
ENGINE STARTING KNOCKING/TICKING. CAR THEN STALLED ON THE HIGHWAY. WAS ABLE TO RESTART & DRIVE TO EXIT. CAR WAS TOWED TO DEALER WHERE PER TEST, ENGINE LOCKED UP. DEALER INFORMED NEEDED NEW ENGINE. NOT COVERED BY RECALL AS NOT GDI ENGINE BUT KIA WOULD NOT ANSWER WHY ONLY GDI ENGINE EVEN THOUGH SAME BLOCK(2.4).
Engine, Jun 28, 2020
WHEN DRIVING ON THE FREEWAY MY VEHICLE STARTED MAKING A CLICKING NOISE AND SEIZED UP MYSELF AND MY TWO CHILDREN WHERE ON THE FREEWAY DRIVING ABOUT 55MPH WHEN THIS HAPPENED, THANKFULLY I WAS CLOSE BY A OFFRAMP TO PULL OFF OF THE FREEWAY TO THE SIDE OF THE ROAD. THERE WAS NO PRIOR WARNING NO LIGHTS THAT CAME ON, I HAD THE CAR TOWED HOME AND THE BATTERY REPLACED BUT WHEN CAR WAS TURNED ON IT MADE A LOUD KNOCKING NOISE, VEHICLE WAS TOWED TO THE MECHANIC WHO CAN NOT GET A READING OR DIAGNOSTIC READING FROM THE CAR TO SEE WHAT OR WHY IT SEIZED UP, THANK GOD WE WERE ABLE TO EXIT THE FREEWAY WITHOUT GETTING HIT THIS WAS A TERRIFYING EXPERIENCE AND I CANNOT BELIEVE IT DID THIS, I'VE KEPT UP THE MAINTENANCE AND MY CAR WAS IN GREAT SHAPE, I CONTACTED KIA FOR RECALLS I FIND IT IRONIC THAT NUMEROUS CUSTOMS WITH A 2013 KIA SORENTO AND THE SAME ISSUES YET WE ARE NOT OUSTED FOR THE RECALL UNDER OUR VIN. THIS COULD OF RESULTED IN A DETRIMENTAL LOSS AND NOW I AM BEING TOLD THE ENGINE WAS NOT SUPPOSED TO DO THAT AND THAT THIS SHOULD OF BEEN PART OF THE RECALL, I WILL CONTINUE TO REACH OUT AND TRY TO GET HELP NOW THAT I'M BEING TOLD IT IS SAFEST TO REPLACE THE ENGINE, AT THIS POINT I AM EXTREMELY UNCOMFORTABLE EVEN OPERATING A KIA VEHICLE GIVEN ALL THE RESEARCH I'VE DONE AND HOW MANY ISSUES THEY HAVE AND CONTINUE TO HAVE WITH THE ENGINE, THIS WILL BE MY BIGGEST REGRET PURCHASING THIS VEHICLE ESPECIALLY BECAUSE KIA IS VERY AWARE OF THE ISSUES YET IT DOESN'T SEEM LIKE THEY CARE, AS MANY REPORTS AS I HAVE SEEN WITH THIS IDENTICAL ISSUE ALL 2013 SORENTOS SHOULD OF BEEN REPLACED DUE TO THE ACCIDENTS THAT THE ENGINE CAN CAUSE,A CAR SHOULD NEVER SHUT OFF ON YOU WHEN YOUR DRIVING.
Power train, Electronic stability control (ESC), Engine, Jun 26, 2020
I WAS DRIVING DOWN I70 WEST IN MISSOURI I GOT TO MILE MARKER 83.8 AND I HEAR TINK THINK AND AS I'M PULLING OVER I SEE MY CONTROL STEERING LIGHT FLASHING AND ALL SUDDEN BOOM AND THEN NOTHING. WON'T START, WON'T TURN OVER. NOTHING. I WAS DRIVING MY 2013 KIA SORENTO DOWN THE HIGHWAY AT ABOUT 72 MILES AN HOUR. *TR
Engine, Jun 25, 2020
REAR MAIN SEAL STARTED LEAKING PROFUSELY AT 40K MILES. VEHICLE HAS BEEN TOWING TRAILER THAT'S 2000LBS BUT HAS TOW CAPACITY OF 3500LBS. CONCERNED THAT THE TOW CAPACITY IS OVERSTATED AS THE REAR MAIN SEAL SHOULDN'T BE A PROBLEM IN A NEWER VEHICLE. LOOKING AT A $1200 FIX FOR A PROBLEM THAT SHOULDN'T HAVE HAPPENED. *TR
Electrical system, Engine, Jun 20, 2020
WHILE DRIVING ENGINE OIL LAMP LIGHTS AND SINCE I WAS LESS THAN 2000 YARDS FROM HOME, I COSTED INTO DRIVEWAY. ENGINE OFF, I LIFTED HOOD AND CHECKED OIL AND IT SHOWED NOTHING. LOOKING BEHIND CAR, I NOTICE OIL ALL OVER BACK OF CAR REAR AND SOME ON ROAD AND DRIVEWAY. FILLED OIL AND RESTARTED ONLY TO SEE OIL BEING PUMPED SEEMINGLY OUT OF REAR MAIN AND FRONT OF TRANS. TOOK TO NEAREST DEALER WHO FIXED PROBLEM UNDER 50K WARRETEE. IT WAS OIL SENDING SWITCH LOCATED UNDER INTAKE MANIFOLD. SEAL BETWEEN METAL BODY OF SWITCH AND ELECTRIC CONNECTION OF SAME BLOW OUT. SEEMS LIKE EPOXY DID NOT HOLD. LESS THAN 17 K MILES LATER, SAME THING HAPPENS ON HIGHWAY EXIT RAMP HAD TOWED 85 MILES BACK TO LOCAL AREA SINCE KIA COULDN'T FIND MECHANIC TO WORK ON IT DURING HUNTING SEASON. 1500 DOLLARS LATER AFTER SHOWING MECHANIC LINKS TO THE OIL LEAK FIX... THEY FIX AGAIN THE SAME OIL SENDING SWITCH. SOME PEOPLE HAVE HAD IT REPLACED 3 TO 4 TIMES. CANADA HAS THIS PART AS A RECALL. WHY NOT THE USA YES I PAID FOR IT AS WARRANTEE EXPIRED DUE TO 5 YEARS.
Engine, Jun 16, 2020
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START. THE VEHICLE WAS JUMP STARTED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO KIA OF WEST NYACK (250 N. RTE 303, WEST NYACK, NY 10994) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 112,000.
Engine, Jun 5, 2020
2013 KIA SORENTO ENGINE MAKING NOISE LIKE SEWING MACHINE. BROUGHT TO KIA DEALER. AFTER 3 HOURS WAS TOLD NOTHING WRONG WITH ENGINE. TRY HIGH TEST GAS. BROUGHT CAR HOME AND THE ENGINE BLEW. WE TOLD DEALER ABOUT THE RECALL AGAIN THERE IS NOTHING WRONG WITH YOUR VEHICLE. IT HAS A GOOD STRONG ENGINE. I HAVE CONTACTED THE DEALERSHIP AND KIA MANUFACTURER. WAITING FOR CALLBACKS. THIS HAPPENED TODAY 6/5/20. *TR
Engine, May 28, 2020
I PURCHASED THE VEHICLE IN 2017 WITH 60,000 MILES. THE TRUCK JUST HIT 100,000 MILES NOT TO LONG AGO. WHILE LEAVING THE BANK, I ACCELERATED, AND WHILE DOING SO THE TRUCK JUST SHUT OFF ON ME, NO WARNING LIGHTS AND IT DID NOT OVERHEAT. I MANAGED TO GET TO THE SIDE OF THE ROAD (THANK GOD BECAUSE IT WAS A BUSY ROAD AND I HAD MY TWO KIDS WITH ME) AND TRIED TO START THE CAR AGAIN AND NOTHING. I HAD THE CAR TOWED TO THE DEALERSHIP THAT I BOUGHT IT FROM WHERE THEY STATED THE ENGINE WAS LOCKED. I STILL OWED MONEY ON THE CAR, SO I HAD TO GET A BRAND NEW CAR WITH MY NEGATIVE EQUITY AND AM NOW STUCK WITH EXTREMELY HIGH PAYMENT. AFTER THE INCIDENT I RESEARCHED ABOUT THE KIA SORENTO S AND SEE THAT MANY PEOPLE HAVE THIS SAME PROBLEM. I HAD ROUTINE OIL CHANGES, BUT BECAUSE THEY WEREN'T AT THE DEALERSHIP THEY STATED THERE WAS NOTHING THEY COULD DO. SOMETHING HAS TO BE DONE ABOUT THIS. ME AND MY CHILDREN COULD HAVE BEEN INVOLVED IN A VERY SERIOUS ACCIDENT BY THE TRUCK JUST SHUTTING DOWN. I WOULD LIKE TO OPEN A SMALL CLAIMS CASE, AS I WAS PUT IN A BAD PREDICAMENT. *TR
Engine, May 20, 2020
I WAS DRIVING TO HOUSTON ON 288 HIGHWAY AT A SPEED AROUND 60..65MPH AND THE ENGINE JUST DIE I PULL OVER TRY TO START SUV BACK ON AND THE ENGINE LIGHT COME ON FLASHING SO I TOW THE VEHICLE TO MY HOUSE Y PUT A $20 DOLLARS CODE SCANNER ON IT AND A P1326 CODE COME UP ( KNOCKING SENSOR) SO I CHECK ON LINE TO SEE SOME OPTIONS AND I READ THAT THEY HAVE SOME RECALL.. *TR
Engine, May 20, 2020
WHILE DRIVING ON THE HIGHWAY A CLICKING LOUD CLICKING BEGAN. SEVERAL DASH LIGHTS FLASHED. THE VEHICLE WAS PULLED ON TO THE SHOULDER AND TURNED OFF. THE CAR REFUSED TO START. SEVERAL ATTEMPTS TO JUMP THE BATTERY WERE MADE. THE CAR WAS TOWED TO A MECHANIC WHO DIAGNOSED THE ISSUE AS ENGINE FAILURE, SPECIFICALLY THE ENGINE RAPIDLY CONSUMING THE OIL. *TR
Engine, May 19, 2020
MY 2013 KIA SORENTO IS USING AN EXCESSIVE AMOUNT OF OIL IN BETWEEN OIL CHANGES. I HAVEN'T FOUND ANY OIL LEAKS. UPON STARTING THE KIA THERE IS A LOT OF WHITE SMOKE COMING FROM THE TAIL PIPE. ALSO HAS A ROUGH IDLE. CURRENTLY IN AN INDEPENDENT MECHANIC SHOP AND THEY AREN'T FINDING AN OIL LEAK EITHER. HAS BEEN DOING THIS FOR THE 3 YEARS I'VE OWNED IT. PURCHASED FROM A CAR DEALER. HAVE HAD REGULAR OIL CHANGES. *TR
Engine, May 17, 2020
I WAS DRIVING MY CAR AND ALL OF A SUDDEN IT STARTED TO REDUCE IN SPEED, I SAW THE ENGINE LIGHT COME ON, THEN AS I TRIED TO PUSH THE ACCELERATOR THE CARS RPM WOULD NO GO PAST 2, SO I DROVE TO A AUTO ZONE AND RHEY CHECKED THE ERROR, THAT SAID THEY DID NOT KNOW WHAT IT WAS, SO AS I WAS DRIVING HOME THE CAR STARTED MAKING A NOISE AS ID THERE QAS METAL ON METAL, I STOPPED MY CAR AND HAD TO CALL A TOW TRUCK TO BRING HOME, AFTER DOING SOME RESEARCH I FOUND OUT THE CODE WAS FOR SOME BEARINGS.
Engine, May 11, 2020
WAS DRIVING AROUND 70 MPH ON THE HIGHWAY AND THE ENGINE LOCKED UP, THANKFULLY WAS ABLE TO PULL OVER ON THE SIDE OF THE ROAD. SMOKE CAME FROM THE HOOD. HAD AAA TOW MY CAR TO LOCAL MECHANIC ZEILKES, WAS ADVISED ENGINE WAS BLOWN. BEARING WENT BAD. CLEARLY ALL THE SIGNS FROM RECALLED MOTORS, BUT MINE WAS NOT ON LIST. KEPT REGULAR OIL CHANGES BUT WAS TOLD OUT OF LUCK. STILL PAYING ON MY SUV TO DATE (2020). AND NOT FIXED. WITH 4 KIDS. HAD TO PURCHASE A CHEAP LITTLE VEHICLE TO GET AROUND, WHICH WE HOPE WILL LAST TILL I'M PAID OFF. JUST THANKFUL MY KIDS WERE NOT IN THE CAR AND IT WASN'T BUSY! BUT COME ON KIA YOU CLEARLY HAVE AN ISSUE! *TR
Engine, May 8, 2020
I WAS ON A HIGHWAY GETTING READY TO EXIT AND THE MY MOTOR JUST QUIT. NO SIGNS OF ANYTHING WRONG. NO WARNING LIGHTS AT ALL. OIL IS ALWAYS CHANGED AND I DO NOT TRAVEL A LOT. *TR
Engine, May 1, 2020
I SEE NO OIL LEAKING FROM MY CAR, BUT I HAVE TO ADD 3_QUARTZ OF OIL EVERY 2,000 MILES. NOW I BOUGHT THIS CAR FROM PRIVATE SELLER. NOW I HAVE RESEARCHED THIS PROBLEM AND THINK THIS CAR IS IN SERVICE OIL CHECK BECAUSE IT HAS AN ORANGE DIPSTICK. HOWEVER I DON'T KNOW HOW TO VERIFY THIS
Power train, Engine, Apr 27, 2020
WHILE DRIVING ON THE FREEWAY THE ENGINE SEIZED AND WOULD NOT MOVE.LUCKILY THERE HASN'T BEEN A LOT OF TRAFFIC LATELY BECAUSE OF THE COVID -19.I WAS ABLE TO PULL OVER SAFELY.
Engine, Apr 14, 2020
2/11/20: DRIVING NORTH ON I-55 WHEN THE CAR SUDDENLY STARTED HESITATING AS IF IT WASN'T GETTING FUEL, I PULLED OVER & HEARD A CRACK NOISE, CAR STALLS, SMOKE COMING FROM INSIDE THE HOOD, ENGINE, OIL, BATTERY & TRANS DASH LIGHTS LIT UP AFTER THE NOISE & SMOKE, BUT OIL GAUGE NEVER EVER GOT HOT (EVEN BEFORE THIS) I OPENED HOOD & SAW LIQUID HAD EXPLODED UNDER THE HOOD. I TRIED TO START THE CAR & IT WOULDN'T. THE NEXT DAY, HAD IT TOWED TO A SHOP, THE MECHANIC SAID: 'ENGINE IS BLOWN & NO CLUE WHY, THERE'S A HOLE IN THE ENGINE BLOCK & NOTHING YOU COULD'VE DONE TO PREVENT IT, IT DEFINITELY SEEMS LIKE A MECHANICAL DEFECT & IT WAS JUST A MATTER OF TIME BEFORE IT BLEW.' SO IMAGINE MY CONFUSION WHEN MY 2013 VEHICLE'S ENGINE (MAINTAINED PERFECTLY AS I HAD FREE OIL CHANGES THROUGH KIA SO I GOT THEM DONE REGULARLY & IT'S ALL IN THEIR SYSTEM) RANDOMLY BLOWS & MECHANIC HAS NO IDEA WHY. I RESEARCHED & 0 OPEN RECALLS, KIA HEADQUARTERS SAID IT'S MY RESPONSIBILITY AS MY VIN NOT INCLUDED ON RECALL DETAILING MY EXACT COMPLAINT BECAUSE IT DIDN'T HAVE A GFI ENGINE. THIS IS OBVIOUSLY A MECHANICAL DEFECT AND KIA SHOULD BE HELD ACCOUNTABLE AND RESPONSIBLE FOR REPLACING THE DEFECTIVE ENGINE ON MY CAR!! I'M NOW WITHOUT INCOME DUE TO THE CORONAVIRUS PANDEMIC HAPPENING, SO I CAN'T AFFORD THE CAR PMT THAT I'M RESPONSIBLE FOR A VEHICLE I JUST PURCHASED 12/2018!! THIS IS HORRIFYING THAT KIA REFUSES TO REPLACE MY ENGINE. I'M A SINGLE MOM WITH 2 KIDS (8 & 9) TRYING TO SURVIVE & THEY REFUSED TO EVEN GIVE A LOANER WHILE I TRY TO RAISE THE MONEY TO PAY FOR A USED ENGINE TO BE PUT IN. THIS HAS PUT ME IN A HORRIBLE FINANCIAL SITUATION AS I RENTED A CAR FOR A MONTH BEFORE THE LOCKDOWN & COULD HAVE USED THE $ TOWARDS REPAIRS BUT I HAD TO WORK SO I HAD NO CHOICE, BUT NOW CAN'T AFFORD ANYTHING SO I'M JUST STUCK WITH NO HELP AT ALL FOR SOMETHING THAT IS NOT MY FAULT. KIA IS RESPONSIBLE & I'M OUT OF OPTIONS & HELP.*DT*JB
Engine, Apr 7, 2020
DRIVING ON INTERSTATE ABOUT 70 HEARD A LOUD KNOCK IN THE MOTOR IMMEDIATELY LOST POWER TALK TO THE MECHANIC HE SAID BEARINGS WERE WORN OUT AND IT THREW A ROD 114,000 MILES ON CAR OWN CAR SINCE IT WAS BRAND NEW CAT MAINTENANCE ON IT CHANGE THE OIL EVERY 3000 MILES KIA SAYS IT'S NOT IN THE RECALL NUMBER SC147BUT IT SAYS ALL 2013 KIA SORRENTO'S
Engine, Mar 14, 2020
DRIVING TO WORK, THE ENGINE SEIZED AT A RED LIGHT. MANAGE TO ROLL TO PARKING LOT. LOST STEERING AND BRAKING. MY SHOULDER STILL HURTS FROM PULLING ON STEERING WHEEL SO HARD. VERY SCARY AS WAS ON VERY BUSY 2 LANE (EACH WAY) IN MORNING RUSH HOUR TRAFFIC. CALLED AAA IMMEDIATELY. THEY TOWED THE CAR TO OUR MECHANIC. MECHANIC SAID BEARING/ENGINE LOCKED AND WOULD NEED TO BE REPLACED. SORENTO HAD 103K MILES SO NOT WORTH THE EXPENSE. RADIO/BLUE TOOTH, ETC. HADN'T WORKED FOR LONG TIME. SOLD SORENTO TO SALVAGE YARD THAT SAME DAY. THEY TOWED THE VEHICLE OFF OUR MECHANIC'S LOT. I WAS TOLD ABOUT THE RELATED RECALL AFTERWORDS. HAVEN'T CONTACTED KIA YET BUT JUST FOUND THIS #, 800-333-4542, WHICH I CAN TRY TO ASK THEM ABOUT THIS SITUATION. DOCUMENTS: I HAVE RECEIPT FROM THE SALVAGE YARD. AAA DIDN'T GIVE ME ANY PAPER WORK BUT I'M SURE THIS CAN BE DOCUMENTED. MY MECHANIC FELT BAD AND DIDN'T CHARGE ME SINCE HE COULDN'T FIX AND DIDN'T GIVE PAPERWORK.
Engine, Mar 12, 2020
WHEN I WAS DRIVING ON A HIGHWAY,CAR SUDDENLY STOPPED WITH BIG NOISE AND NOW LEAKING OIL FROM ENGINE AND NOT ABLE TO START MY CAR