2013 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 981 owner complaints filed for this model year. This is the 4th highest complaint count among 23 Sorento model years with reports.
Of the 2013 reports, 23 involved a crash and 44 involved a fire. 33 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Campaign 23V652000 on NHTSA.gov
EngineDec 2, 2020
Kia Motors America (Kia) is recalling certain 2012-2013 Sorento, 2012-2015 Forte and Forte Koup, 2011-2013 Optima Hybrid, 2014-2015 Soul, and 2012 Sportage vehicles. An engine compartment fire can occur while driving.
An engine compartment fire increases the risk of injury.
Kia will notify owners, and dealers will inspect the engine compartment for fuel and/or engine oil leaks, perform an engine test and make any repairs, including engine replacement, as necessary, free of charge. In addition, Kia dealers will update the Knock Sensor Detection System (KSDS) software, free of charge. The recall began January 27, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC200.
Campaign 20V750000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 19, 2018
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Campaign 18V907000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2017
Kia Motor Company (Kia) is recalling certain 2011-2014 Optima, 2012-2014 Sorento and 2011-2013 Sportage vehicles. Machining errors during the engine manufacturing process may cause premature bearing wear within the engine.
Bearing wear may result in the engine seizing, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect the engine assembly, and replace the engine if necessary, free of charge. The recall began June 20, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC147.
Campaign 17V224000 on NHTSA.gov
Power train, automatic transmissionOct 6, 2015
Kia Motors America (Kia) is recalling certain model year 2011-2013 Kia Sorento vehicles manufactured October 19, 2009, to January 31, 2013. In the affected vehicles, if excessive force is applied to the gear shift lever, the brake-shift interlock mechanism may chip or crack allowing the transmission being able to be shifted out of "Park" without the brakes being depressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Without requiring the brake to be pressed, the vehicle may be unintentionally shifted out of Park, allowing it to roll, which may result in a crash.
Kia will notify owners, and dealers will replace the brake-shift interlock mechanism, free of charge. The recall began on November 9, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC124.
Campaign 15V626000 on NHTSA.gov
Representative owner complaints
981 reports, newest first.
Electrical system, Exterior lighting, Nov 3, 2018
HEADLIGHTS BURN OUT, REPLACED SEVERAL TIMES AND EVEN BURNS OUT SAME DAY, SOME PART OF HEADLIGHT, LIGHTBULB ATTACHMENT ALSO MELTED AND WAS REPLACED SEVERAL TIMES. BROUGHT CAR TO DIFFERENT MECHANICS REGARDING ISSUE AND ALL REPLY ITS AN ELECTRICAL ISSUE WITH MANY KIA SORENTOS, BUT WHEN YOU CALL KIA THEY SAY ITS NOT THEIR PROBLEM. ALSO, DRIVER HEATED SEAT STOPPED WORKING, MECHANICS UNABLE TO FIND ISSUE SAID IT WAS ELECTRICAL SHORT, THEN SEAT WENT ON BY ITSELF AND WAS UNABLE TO TURN IT OFF, SEAT BECAME SEVERELY TOO HOT TO DRIVE CAR. LIGHTS BLEW OUT WHILE DRIVING, SOMETIMES WHILE CAR WAS JUST TURNED OFF, PARKED IN FRONT OF MY HOUSE AND EVEN ONCE RIGHT AWAY AT THE MECHANICS. AND MOST RECENTLY, ISSUE WITH BATTERY. REPLACED BATTERY AFTER CAR WOULDNT START, STILL HAD ISSUES, REPLACED ALTERNATOR, STILL HAD PROBLEMS. REPLACED CONNECTORS. ITS RIDICULOUS. AND LIGHTS STILL GO OUT AND MELT.
Other or unspecified, Nov 1, 2018
AT 37,342 MILES THE RIGHT SPRING COIL BROKE AND SHREDDED MY TIRE WHILE DRIVING ON A CITY STREET. I AM GRATEFUL THIS DID NOT OCCUR ON A FREEWAY. THE COST TO REPLACE THE COIL, STRUT , AND TIRE WAS ALMOST $1,000. I CALLED KIA CORPORATE HEADQUARTERS AND WAS OFFERED NO RELIEF BECAUSE I WAS PAST THE BASIC WARRANTY PERIOD OF 5 YEARS.
Engine, Oct 29, 2018
THIS IS THE SECOND TIME THIS HAS HAPPENED. I WAS DRIVING DOWN THE HIGHWAY AND WAS TURNING ONTO AN OFF RAMP AND THE CAR HAVE PUT A LOUD SCREECH AND ALL THE LIGHTS FLASHES ON AND THE CAR DIED. IT WOULDN'T TURN OVER AND I HAD TO GET IT TOWED TO MY HOUSE BECAUSE IT WAS A SATURDAY. MONDAY I CALLED KIA AND THEY SAID HAVE IT TOWED TO US AND WE WILL LOOK AT IT. THIS HAS BEEN A RECURRING PROBLEM SINCE I BOUGHT THE CAR JUST LESS THAN 2 YEARS AGO. LAST TIME IT WENT TO KIA IT COST ME $1500. THIS SHOULD BE COVERED UNDER THE ENGINE WARRANTY OR NATION WIDE LAW SUIT THAT'S GOING ON.
Electrical system, Exterior lighting, Oct 28, 2018
I'VE HAD ISSUES WITH MY HEADLIGHTS ON MY 2013 KIA SORENTO. TOOK MY TRUCK TO THE DEALERSHIP BACK IN JUNE OF 2018 AND WAS TOLD IT WOLD BE ABOUT $650 FOR A NEW HEADLIGHT ASSEMBLY BECAUSE IT WASN'T COVERED UNDER WARRANTY AND IT WASNT APART OF KIA'S RECALL, THAT WAS FOR THE DRIVER HEADLIGHT. NOW I'M HAVING THE SAME ISSUE WITH MY PASSENGER HEADLIGHT. THE HEADLIGHT WIRES ARE MELTING CAUSING THE LOW BEAMS TO GO OUT. I HAVE TO BUY NEW HEADLIGHTS BULBS EVERY TWO WEEKS. I AM WORRIED THIS IS GOING TO CATCH FIRE EVENTUALLY. THE LIGHTS WILL GO ON AND OFF. SOMETIMES I HAVE ONLY MY DRIVER LIGHTS AND SOMETIMES I HAVE BOTH THEN IT JUST GOES OUT.LAST WEEK, OCTOBER 21- 27, I HAD DRIVEN TO WORK AND HAD ONLY ONE LIGHT. NO ONE COULD FIX IT. I HAD TO DRIVE HOME FROM MY JOB WITH MY EMERGENCY LIGHTS ON. AND I HAD ONLY ONE HEADLIGHT I WAS RAN OFF THE ROAD TWICE. THE LIGHT ISSUE, MELTING WIRES, IS AN ONGOING ISSUE.
Engine, Oct 23, 2018
SUDDENLY DEVELOPED A CYCLIC KNOCKING IN THE ENGINE ESPECIALLY AT START UP AND INITIAL ACCELERATION. WAS DRIVING THE VEHICLE ON THE INTERSTATE WHEN ENGINE SEIZED AND CAR SHUT DOWN.
Engine, Oct 23, 2018, fire
TL* THE CONTACT OWNED A 2013 KIA SORENTO. WHILE THE VEHICLE WAS PARKED RUNNING AND, IT CAUGHT ON FIRE. FROM THE FUSE BOX. THE FIRE DEPARTMENT WAS NOT NOTIFIED. THE CONTACT EXTINGUISHED THE FIRE WITH A FIRE EXTINGUISHER. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE DEALER (MATT TAYLOR KIA, 2784 N COLUMBUS ST, LANCASTER, OH 43130, (740)-204-6590) WAS CONTACTED TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000. *TT CONSUMER STATED CAR WAS PARKED WHEN SMOKE STARTED COMING OUT OF THE CAR. UPDATED 02/01/19*JB
Engine, Oct 22, 2018
TWICE MY VEHICLE HAS LOST POWER. I AM DRIVING NORMAL SPEED DOWN THE INTERSTATE WHEN THE ENGINE LIGHT COMES ON AND THE ACCELERATION DROPS DRAMATICALLY WITH NO WARNING. EXTREMELY DANGEROUS ON AN INTERSTATE WHEN YOU SPEED DROPS FROM 70 TO 40 WITH NO WARNING. HAVE HAD IT FIXED ONCE AND IT HAS HAPPENED AGAIN.
Electrical system, Exterior lighting, Oct 19, 2018
HEADLIGHTS WIRES ARE MELTING CAUSING THE LOW AND HIGH BEAMS TO MELT AS WELL. I HAVE TO BUY NEW WIRING HARNESS AND HEADLIGHTS EVERY TWO WEEKS. I AM WORRIED THIS IS GOING TO CATCH FIRE EVENTUALLY. THE LIGHTS WILL GO ON AND OFF. SOMETIMES I HAVE ONLY HIGH BEAMS, OR LOW BEAMS, SOMETIMES ONE OF EACH, BUT NEVER ALL WORKING, THEN THEY WILL JUST TURN OFF. THIS PAST WEDNESDAY, OCTOBER 17, 2018 I HAD DRIVEN TO CHURCH AND HAD ONLY ONE LIGHT, AN HOUR LATER I WENT TO GET IN MY CAR AND I HAD NO LIGHTS AT ALL. NO ONE COULD FIX IT. I HAD TO DRIVE HOME FROM MY CHURCH WITH MY EMERGENCY LIGHTS FLASHING. I WAS RAN OFF THE ROAD NUMEROUS TIMES AND ALMOST RAMMED IN THE REAR OF MY VEHICLE. IT WAS MYSELF AND MY 10-YEAR-OLD SON IN THE VEHICLE. THE LIGHT ISSUE, MELTING WIRES, IS AN ONGOING ISSUE.
Engine, Oct 17, 2018
MY ENGINE OIL IS DISAPPEARING. THE DEALER HAS CHECKED TWICE AND FOUND NO EVIDENCE OF LEAK OR SIGNS OF BURNING OIL. AFTER 2000 TO 2500 MILES THE ENGINE IS COMPLETELY OUT OF OIL WITH NO OIL LIGHT STAYING ILLUMINATED. THE OIL LIGHT BLINKS FOR A SECOND AND GOES OFF AND WOULD BE VERY EASY TO MISS. I FEEL THAT THIS IS DIRECTLY RELATED TO THE NON COLLISION FIRE ISSUE THAT THIS SAME ENGINE IS HAVING. IF I WERE TO NOT SEE THE OIL LIGHT BLINK, THE CAR COULD BE DRIVEN HOME AND HAVE A MAJOR FAILURE. ALL MAINTENANCE EXCEPT ONE OIL CHANGE HAS BEEN DONE BY TWO LOCAL KIA DEALERS AND AT PROPER INTERVALS. I HAVE OWNED THE CAR SINCE NEW.
Exterior lighting, Oct 16, 2018
HEADLAMP WIRE HARNESS MELTED. LEFT LOW BEAM HEADLAMP BULB AND CONNECTOR WAS BURNT/MELTED. I PAID THE DEALERSHIP TO FIX THIS. I AM CONCERNED IT IS A FIRE HAZARD, AND ALSO A SAFETY HAZARD IF IT GOES OUT AGAIN.
Electrical system, Engine, Oct 16, 2018
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING LOW SPEEDS, THE VEHICLE CONSTANTLY STALLED WITHOUT WARNING. THE DEALER (DOUG SMITH KAY, 495 W MAIN ST, AMERICAN FORK, UT 84003, 801-692-4390) WAS UNABLE TO PROVIDE A PERMANENT REMEDY TO REPAIR THE VEHICLE; HOWEVER, THEY RECOMMENDED THAT THE BATTERY BE REPLACED. THE CONTACT REPLACED THE BATTERY, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT INCLUDED IN NETS CAMPAIGN NUMBER: (ENGINE AND ENGINE COOLING) OR MANUFACTURER SERVICE CAMPAIGN: SC-106, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Exterior lighting, Oct 13, 2018
ONE OF MY TAIL LIGHTS WENT OUT. RIGHT AFTER I CHANGED IT, MY DRIVER SIDE HEAD LIGHT WENT OUT. I CHANGED THE BULB AND IT WORKED FOR A SHORT TIME. I DID THIS 2 MORE TIMES IN 2 MONTHS.THEN I HAD A REPAIR SHOP CHANGE THE BULB AND THEY SAID THE CONNECTOR WAS MELTED AND IT WAS UNSAFE. THEY INSTALLED A NEW CONNECTOR AND BULB. WITHIN 2 WEEKS THE PASSENGER SIDE WENT OUT. THE CONNECTOR WAS ALSO MELTED ON THAT SIDE. THIS WENT ON WITH THE TAIL LIGHTS AND HEADLIGHTS FOR MONTHS. I FINALLY HAD TO GET A NEW HEADLIGHT ASSEMBLY ON THE DRIVER SIDE. WITHIN 2 WEEKS THE PASSENGER SIDE WENT OUT AGAIN, AND IS STILL OUT AT THIS TIME BECAUSE THE CONNECTOR IS MELTED AND NO ONE WANTS TO FIX IT SINCE IT'S A FIRE HAZARD.
Other or unspecified, Engine, Fuel/propulsion system, Oct 13, 2018
TAKATA RECALL, 2014 KIA SORENTO LISTS POWER WHEN I ACCELLERATE. SORENTO IS VERY SLUGGISH WHEN DRIVING DOWN THE HIGHWAY IT SEEMS TO JERK AND LOSE POWER. THIS SLUGGISH FEELING HAPPENS ALMOST DAILY, EVEN IF I HAVE A TUNE UP COMPLETED AND ALL NEW FILTERS. I HAVE ALSO TRIED DIFFERENT BRANDS OF GASOLINE TO TRY AND HELP WITH THIS ISSUE. NOTHING SEEMS TO HELP. I AM VERY CONCERNED ALSO ABOUT THE MOUNT OF HEAT THE ENGINE GIVES OFF. THE HEAT COMING FROM THE ENGINE IS SO HOT YOU CAN BARELY STAND BY THE CAR.
Steering, Suspension, Power train, Oct 13, 2018
AS I WAS TRYING TO PARK I PUT THE CAR IN REVERSE AND APPLY THE BREAK AND PUT IT DOWN INTO DRIVE AS I DROPPED IT TO DRIVE I HEARD A LOUD BANG. ONCE THE BANG HAPPEN THE FRONT LEFT DRIVER'S TIRE SEIZED UP CAR STARTED ACCELERATED BUT WE'RE NOT GOING ANYWHERE THE RIGHT TIRE FACING FORWARD THE LEFT TIRE FACING 45 TO THE WEST. AFTER FURTHER EXAMINATION IT LOOKS LIKE THE AXLE HAD BEEN RIPPED RIPPED FROM THE TRANSMISSION AS THERE WAS NOTICEABLY TRANSMISSION FLUID ON THE AXLE
Power train, Engine, Oct 13, 2018
THE WHEN IS IN MOTION OR DRIVING IT FEELS LIKE DRAGGING AND LOOKS LIKE IT WANTS TO CHANGE GEARS BUT IT DON'T WHEN IT NEEDS TOO . I AM SCARED THIS CAN BE ONE OF THOSE CARS THAT ARE GETTING IN FIRE I AM ALWAYS HAVING THE KIDS IN THIS CAR WHAT CAN I DO .,.. AND IS AN ONGOING JUST VERY WORRY
Engine, Oct 12, 2018
WHILE DRIVING ON CONGESTED HIGHWAY AT ~40 MPH, THE ENGINE SUDDENLY LOCKED UP AND VEHICLE ABRUPTLY STOPPED. DIAGNOSTICS FROM DEALERSHIP VALIDATES THE ENGINE HAD A MAJOR MECHANICAL FAILURE. DEALERSHIP ALSO VALIDATES VEHICLE WAS HIGHLY MAINTAINED. OTHER KIA SORENTO 2013'S HAVE BEEN RECALLED FOR SAME PROBLEM. HOWEVER, THIS VIN HAS NOT BEEN RECALLED YET. PLEASE REVIEW.
Steering, Suspension, Engine, Oct 10, 2018
NO OIL LEAK BUT EVERY OIL CHANG THERE IS NO OIL STEERING IS JUST NOT RIGHT
Engine, Oct 9, 2018
IN JAN. 2018 WHILE DRIVING ON MAIN ROAD THERE WAS A NOISE COMING FROM THE ENGIE.. OIL HAD JUST BEEN CHANGED IN DEC. SHORTLY AFTER HEARING NOISE THE BATTERY LIGHT ILLUMINATED AND THE CAR CUT OFF ON ME IN TRAFFIC. WAS ABLE TO GET THE CR TO RESTART TO LILL OVER OUT OF THE MIDDLE OF THE ROAD. WHEN I OPENED THE HOOD THERE WAS SMOKE COMING FROM THE OIL DIPSTICK AREA. I HAD THE VEHICLE TOWED TO MY HOME WHERE I THEN CONTACTED KIA AND HAD THEM TOW IT TO THE NEAREST DEALERSHIP. I WAS TOLD BY KIA THAT THERE WAS A RECALL ON THE 2013 SORENTO GDI ENGINES. KIA SUSPECTS A BLOWN ENGINE AT ONLY 86,896 MILES BUT MY VIN WAS NOT INCLUDED IN THE RECALL BECAUSE IT'S THE 2.4L DOHC ENGINE... THE VEHICLE IS CURRENTLY STIL NOT RUNNING... I PURCHASED THIS VEHILCE IN MARCH OF 2017.
Seats, Oct 4, 2018
THE 2ND ROW RIGHT SIDE SEAT IS STUCK IN THE DOWN POSITION. IT HAS ALWAYS BEEN TOUGH TO MOVE UP AND DOWN BUT I THOUGHT IT WOULD GET BETTER AS WE USED IT. THAT SURE DIDNT HAPPEN! AS A FAMILY THAT USES THE 3RD ROW QUITE OFTEN I AM VERY UPSET TO SEE THAT THERE ARE MANY PEOPLE WHO HAVE HAD THE SAME ISSUE! THIS DOES NOT APPEAR TO BE AN EASY FIX AS SOME HAVE HAD THE WHOLE CHAIR REPLACED.
Engine, Sep 27, 2018
TAKARA RECALL, MONDAY SEPTEMBER 17,2018 MY KIDS READ BRIGHT TO A KIA DEALERSHIP FOR AN OIL CHANGE BEFORE LEAVING FOR A TRIP THE FOLLOWING DAY. TUESDAY SEPTEMBER 18,2018 WERE LEFT FOR OUR TRIP FROM MISSOURI TO FLORIDA FOR A VACATION. MY CAR HAD ONLY 63,700 MILES ON IT. WE GOT INTO MISSISSIPPI AND STOPPED FOR GAS. A FEW MILES DOWN THE ROAD I HEARD A NOISE IN THE ENGINE, WE STOPPED TO SEE IF MAYBE WE HAD JUST GOT BAD FUEL AND TREATED IT FOR THAT AND CHECKED THE OIL, ALL SEEMED FINE EXCEPT FOR THE NOISE IN THE MOTOR. WE GOT 5 MORE MILES DOWN THE ROAD AND MY ENGINE MADE A VERY LOUD GRINDING NOISE RIGHT BEFORE OUR CHECK ENGINE LIGHT CAME ON AND MY HUSBAND FELT PARTS FALLING INTO THE OIL PAN AND WE LOST ALL POWER IN THE VEHICLE AND WE WERE BARELY ABLE TO PULL OFF THE HIGHWAY. WE SAT IN A DITCH IN THE MIDDLE OF MISSISSIPPI IN THE 92 DEGREE HEAT WITH MY LITTLE SISTER IN THE VEHICLE AND DECIDED TO TRY AND GET A TIE TRUCK. 45 MINUTES TO AN HOUR LATER WE FINALLY GOT ONE THERE AND WHEN HE TRIED TO START MY CAR IT WOULD CRANK AND FIRE BUT DID NOT SOUND WELL SO WE IMMEDIATELY SHUT IT BACK DOWN. WE GOT THE KIA TO THE DEALERSHIP AND THEY TOLD US OUR MOTOR WAS COMPLETELY DONE AND NEEDED TO BE REPLACED. NOW WE ARE STILL WAITING FOR A CALL BACK TO SEE HOW LONG THE MOTOR WILL BE ON BACK ORDER AND WHEN WE WILL GET OUR CAR BACK. I DON'T EVEN KNOW NOW IF I WANT TO PUT MY CHILD BACK INTO THIS VEHICLE FOR FEAR THAT IT COULD HURT OR EVEN KILL US. MY HUSBAND IS A 3 TIME LIVER TRANSPLANT PATIENT AND A KIDNEY TRANSPLANT PATIENT FROM BIRTH UNTIL RECENT. THIS WAS NOT A VERY GOOD SITUATION TO HAVE HIM IN IN THAT KIND OF HEAT IN THE MIDDLE OF A STATE WE DON'T KNOW ANYTHING ABOUT. LUCKILY WE HAD JUST STOPPED AT A GAS STATION SO HE HAD SOME WATER TO DRINK. THIS IS NOT THE FIRST OR LAST INCIDENT WITH THIS VEHICLE AND A RECALL NEEDS TO BE PUT OUT A.S.A.P BEFORE SOMEONE IS HURT OR KILLED.
Engine, Sep 24, 2018
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING, THE CHECK ENGINE, OIL, AND BATTERY SENSORS SUDDENLY ILLUMINATED. AFTER STOPPING THE VEHICLE AND TURNING THE ENGINE OFF, THE VEHICLE COULD NOT BE RESTARTED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (KIA OF ABERDEEN, 4702 SW DR, ABERDEEN, TX 79606) WHERE IT WAS DIAGNOSED THAT THE ENGINE SEIZED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.
Engine, Sep 21, 2018
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 55 MPH, THE CONTACT HEARD A LOUD NOISE UNDER THE HOOD OF THE VEHICLE. THE CONTACT WAS ABLE TO COAST THE VEHICLE ONTO THE ROAD SHOULDER WHERE IT WAS TOWED TO AN UNKNOWN DEALER. THE DEALER DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE DEALER DID NOT DISCLOSE WHAT CAUSED THE ENGINE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD ASSIST WITH THE ENGINE REPLACEMENT. THE CONTACT STATED THAT THE VEHICLE HAD BEEN AT THE DEALER WAITING FOR A NEW ENGINE FOR OVER FOUR MONTHS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000.
Electrical system, Sep 14, 2018
WIRING/HARNESS FOR LOW BEAM HEADLIGHT MELTED AND CAUSES THE HEADLIGHT TO FLICKER OR COMPLETELY SHUT OFF CAUSING A DANGEROUS VISIBILITY CONDITION. THIS CONDITION HAS HAPPENED ON THE VEHICLE PREVIOUSLY 2014/2015 AND WAS CORRECTED UNDER A WARRANTIES REPAIR AND IS DOCUMENTED IN THE VEHICLE HISTORY. THIS OCCURED ON BOTH SIDES OF THE VEHICLE AT DIFFERENT TIMES
Engine, Sep 13, 2018
WHILE DRIVING TO TUCSON FROM MESA ON INTERSTATE 10, MY ENGINE STARTED MAKING KNOCKING NOISES AND LOST POWER , THEREBY STALLING BY THE ROADSIDE. IT HAS 89,000 MILES ON AND HAS BEEN METICULOUSLY MAINTAINED WITH REGULAR OIL CHANGES. I TOWED IT TO MY MECHANIC WHO SAID THE VEHICLE HAD SUFFERED A CATASTROPHIC ENGINE FAILURE WITH METAL SHAVINGS FROM THE FAILED BEARING ALL VISIBLE ON OPENING THE VALVE COVER. HE SUGGESTED I CONTACT KIA TO SEE IF THIS ENGINE WAS PART OF THE RECALL SC 0147 WHICH IS A RECALL DUE TO THIS KIND OF FAILURE FROM A MANUFACTURING DEFECT. AFTER INVESTIGATING, KIA DENIED MY REQUEST STATING THIS PARTICULAR ENGINE WAS NOT UNDER RECALL AND THEREFORE COULD NOT HAVE SUFFERED THIS SAME DEFECT. THEY REFUSED TO TELL ME WHEN AND WHERE THE ENGINE WAS MANUFACTURED WAS MANUFACTURED, IN MY ATTEMPT TO LINK THE ENGINE WITH THOSE UNDER RECALL, JUST STATING IT WAS NOT PART OF THE RECALL. I THEREFORE HAVE TO MEET THE COST OF REPLACING A WHOLE ENGINE THAT MY MECHANIC BELIEVES SUFFERED THE SAME MANUFACTURING FAILURES AS THE THE ONES RECALLED. THIS IS NOT FAIR.
Engine, Sep 13, 2018
ENGINE FAILURE WHILE DRIVING DOWN A MAJOR HIGHWAY IN HEAVY TRAFFIC. SAME ISSUE AS RECALLED ENGINES BUT KIA REFUSES TO ADDRESS THE ISSUE ON THIS VEHICLE.