2014 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 987 owner complaints filed for this model year. This is the 3rd highest complaint count among 23 Sorento model years with reports.
Of the 2014 reports, 23 involved a crash and 46 involved a fire. 24 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Campaign 23V652000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideMay 10, 2021
Kia Motors America (Kia) is recalling certain 2013-2015 Optima and 2014-2015 Sorento vehicles previously recalled under recall 20V-519. Brake fluid may leak inside the Hydraulic Electronic Control Unit (HECU), possibly resulting in an electrical short.
An electrical short in the HECU increases the risk of a fire while parked or driving.
Owners are advised to park outside and away from other vehicles and structures until the recall repair is completed. Dealers will install a new multi-fuse, and inspect the HECU for leaks, replacing the HECU if necessary, free of charge. Owner notification letters were mailed on July 2, 2021. This recall supersedes previous NHTSA recall number 20V-519. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC212.
Campaign 21V331000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideAug 27, 2020
Kia Motors America (Kia) is recalling certain 2013-2015 Optima and 2014-2015 Sorento vehicles. Brake fluid may leak inside the Hydraulic Electronic Control Unit (HECU), possibly resulting in an electrical short.
If the HECU short circuits, there is an increased risk of an engine compartment fire.
Kia will notify owners, and dealers will inspect the HECU for leaking brake fluid and replace the HECU if necessary, free of charge. Owners are advised to park outside and away from other vehicles and structures until the recall repair is completed. The recall began October 20, 2020. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC197.
Campaign 20V519000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 19, 2018
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Campaign 18V907000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2017
Kia Motor Company (Kia) is recalling certain 2011-2014 Optima, 2012-2014 Sorento and 2011-2013 Sportage vehicles. Machining errors during the engine manufacturing process may cause premature bearing wear within the engine.
Bearing wear may result in the engine seizing, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect the engine assembly, and replace the engine if necessary, free of charge. The recall began June 20, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC147.
Campaign 17V224000 on NHTSA.gov
Power train, axle assembly, axle shaftAug 13, 2013
Kia Motors Corp. is recalling certain model year 2014 front wheel drive Sorento vehicles manufactured January 7, 2013, through March 12, 2013; and equipped with 2.4 liter engines. Due to a manufacturing issue, the right front axle shaft may fracture.
A fractured front axle may result in a loss of power to the wheels. Additionally, if the vehicle is parked without the parking brake applied, it may roll away. Either condition increases the risk of a crash.
Kia will notify owners, and dealers will replace the front axle shaft assembly, free of charge. The recall began on September 9, 2013. Owners may contact Kia at 1-800-333-4542 . Kia's recall number is SC099.
Campaign 13V356000 on NHTSA.gov
Representative owner complaints: engine
406 reports, newest first. Show all
Power train, Other or unspecified, Engine, Oct 20, 2019
THE CAR WAS RUNNING PERFECTLY FINE NEVER HAD AN ISSUE WITH IT. IT RANDOMLY STARTED KNOCKING/ MAKING A LOUD NOISE FROM THE ENGINE AND SHUT OFF AS I WAS D WITH MY TWO KIDS. WHEN I TRIED TO START IT BACK UP IT CONTINUALLY SHUT OFF, IT WOULD NOT STAY RUNNING. IT WAS RUNNING AT NORMAL TEMPERATURE WHEN I PULLED OVER AND TURNED THE CAR OFF THEN TURNED THE IGNITION BACK ON THEN IT SHOWED HOT ON THE TEMPERATURE GAUGE. THIS ALL STARTED IN SAN BERNARDINO CALIFORNIA. I DID NOT UNDERSTAND WHAT THE PROBLEM WAS, SO I STARTED LOOKING UP PROBLEMS WITH A KIA SORENTO AND FOUND THIS FORM. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Engine, Oct 18, 2019
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO KING KIA (953 N FREDERICK AVE, GAITHERSBURG, MD 20879, (301) 948-3333) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, A WEEK LATER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO KING KIA WHERE THE ENGINE WAS REPLACED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Engine, Oct 15, 2019
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHEN THE VEHICLE WAS STARTED, A RATTLING NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. WHILE DRIVING 50 MPH UP A HILL AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AND STRUGGLED TO GO UP THE HILL. ONCE THE VEHICLE WAS UP THE HILL, A RATTLING NOISE OCCURRED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NALLEY KIA (7849 MALL PKWY, LITHONIA, GA 30038, (678) 374-3820) WHERE IT WAS DIAGNOSED THAT THE BEARING FELL INTO THE ENGINE AND A NEW ENGINE WAS NEEDED. THE VEHICLE WAS NOT REPAIRED AND STILL REMAINED AT THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,999.
Engine, Oct 10, 2019
MY 2014 ENGINE OVER HEATED WHICH LEAD TO A BLOWN HEAD GASKET. I WAS ON A HIGHWAY AND ALL OF A SUDDEN, THE CAR LOST POWER AND EXCESSIVELY OVERHEATED.
Engine, Oct 8, 2019, fire
UPON INITIATING AND ATTEMPTING TO ACCELERATE FROM A STOPPED POSITION WHEN A LIGHT TURNED GREEN ALL THE DASH LIGHTS WENT BERSERK, THERE WAS A LOUD POP, FOLLOWED BY SMOKE COMING FROM THE HOOD OF THE CAR. THE CAR DIED AND WAS ABLE TO BE RESTARTED FOR A SINGLE SMALL ACCELERATION TO THE SHOULDER. THICK SMOKE THEN ENGULFED THEN ENGULFED THE HOOD AND CONTINUED FOR 15 MINS. UPON BEING TOWED, THE MECHANICS CONFIRMED ALL FLUID LEVELS WERE NORMAL HOWEVER THE ENGINE IS FULLY SEIZED, UNABLE TO BE CRANKED BY HAND. THE VEHICLE WAS PURCHASED AS CERTIFIED PRE-OWNED. IN FACT, THE DEALERSHIP OWNER'S NEIGHBOR HAD PREVIOUSLY OWNED THE VEHICLE AND IT WAS EXCEPTIONALLY MAINTAINED. UNDER MY OWNERSHIP ALL REGULARLY SCHEDULED MAINTENANCE VISITS HAVE BEEN MADE AND THE OIL CHANGED APPROXIMATELY EVERY 5,00 MILES. IN APRIL 2018 A KNOCKING SOUND WAS PRESENT AND THE CHECK ENGINE LIGHT CAME ON RESULTING IN THE DEALERSHIP REPLACING THE CVT CONTROL VALVE, VALVE-OIL CONTROL, CVVT, GASKET OUTLET AND ROCKER COVERS, O-RING, BOLT FLANGES, AND MORE. ALL OF WHICH RELATE TO THE KNOWN (THOUGH UNDISCLOSED TO ME) ISSUES WITH THE GDI ENGINES. THE VEHICLE IS CURRENTLY UNUSABLE WITH A SEIZED ENGINE.
Power train, Other or unspecified, Engine, Sep 29, 2019
ON SATURDAY 9/28 - I HAPPEN TO NOTICE SOME LEAKING NEAR THE FRONT OF MY SORENTO NEAR THE RIGHT WHEEL ... I OPENED THE HOOD AND NOTICE A LEAK ALL OVER THAT SIDE OF THE CAR... TOOK THE CAR TO MECHANIC ON 9/29 AND THE MECHANIC STATED OIL IS MIXING INTO ANTIFREEZE ... WENT TO 2 MECHANICS AND BOTH DIRECTED ME TO GO TO DEALER AS THIS REPAIR SHOULD BE COVERED UNDER WARRANTY SINCE IT IS A SERIOUS AND POSSIBLY COSTLY DEFECT...
Steering, Engine, Fuel/propulsion system, Sep 25, 2019
ENGINE LEAK FROM UNDER THE MOTOR. THAT WAS SUMMER TIME 2019
Engine, Sep 16, 2019
AT THE BEGINNING OF AUGUST 2019, MY AIR CONDITIONER STARTED PUTTING OUT HOT AIR. I HAD MY OIL CHANGED AT THE KIA DEALERSHIP ON 8/16 AND THEY DID THE USUAL SAFETY CHECK AND THEY DIDN'T MENTION ANYTHING (I FORGOT TO MENTION THE AIR CONDITIONING). ON 8/25 I WAS DRIVING HOME AND IT WAS VERY HOT OUT AND THE A/C WAS STILL NOT WORKING. I NOTICED AS I PULLED INTO THE DRIVEWAY AT MY HOME, THE ENGINE TEMP GAUGE WAS FULLY ON "H" HOT. I DECIDED TO TAKE IT BACK TO THE KIA SERVICE THE NEXT MORNING. AFTER THEY REVIEWIED IT, THEY DETERMINED I HAD "CATASTROPHIC ENGINE FAILURE" WHICH WAS WHY THE A/C WASN'T WORKING. MY MODEL WAS NOT SPECIFICALLY RECALLED AT THE TIME. THEY DETERMINED IT WAS COVERED BY THE EXTENDED WARRANTY AND THEY ARE PUTTING IN A NEW ENGINE COMPLETELY. THIS IS STILL A SERIOUS SAFETY CONCERN WITH KIA ENGINES OVERALL.
Engine, Sep 12, 2019
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING, THE ACCELERATOR PEDAL TRAVELED TO THE FLOORBOARD, BUT THE VEHICLE DID NOT ACCELERATE. THE CONTACT GLIDED INTO A PARKING LOT AND SHUT OFF. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC TESTED THE VEHICLE, RECHARGED THE BATTERY, AND STATED THAT THE ENGINE WAS DESTROYED AFTER A LOUD KNOCKING SOUND WAS HEARD WHEN ATTEMPTING TO RESTART THE VEHICLE. BATTLEGROUND KIA (2927 BATTLEGROUND AVE, GREENSBORO, NC 27408, (336) 295-1542) WAS CONTACTED AND ATTEMPTED TO GET THE CONTACT TO TRADE IN THE VEHICLE AND PURCHASE A NEW ONE. THE CONTACT SEARCHED THE VIN ON THE NHTSA WEBSITE AND DID NOT SEE ANY RECALLS. THE MANUFACTURER WAS CONTACTED, PROVIDED A CASE NUMBER, AND ARRANGED TO HAVE THE VEHICLE TOWED TO THE DEALER. THE DEALER CONFIRMED THE VEHICLE WAS NOT INCLUDED A RECALL AND WOULD REFER THE CASE BACK TO THE MANUFACTURER. THE CONTACT CALLED BACK AND WAS INFORMED THAT THE CASE WAS DECLINED WITH NO REASON GIVEN AND THE CASE WOULD BE ESCALATED TO A HIGHER LEVEL. THE FAILURE MILEAGE WAS 107,000.
Engine, Sep 10, 2019
KIA ENGINE RECALL. 2014 KIA SORENTO HAS THE 3.3 V6 LAMBDA II ENGINE. DRIVING CAR ON FREEWAY AND SUDDENLY LOUD KNOCKING NOISES COMING FROM ENGINE THAT BECAME LOUDER WITH ACCELERATION - MAKING CAR UNDRIVEABLE. HAD VEHICLE TOWED TO DEALERSHIP, IT IS CURRENTLY STILL THERE - DIAGNOSIS SO FAR IS METAL SHAVINGS IN OIL PAN, ENGINE FAILURE. THIS IS THE SAME ISSUE DESCRIBED IN THE THE KIA RECALL WITH THE THETA II ENGINES. CALLED KIA AND ALL THEY SAID WAS THEY WOULD ONLY OPEN A CASE NUMBER. SO FAR THEY HAVE NOT INCLUDED THIS ENGINE IN THE RECALL. SEARCHING ONLINE, THERE ARE OTHERS WITH THE 3.3 LAMBDA II ENGINE EXPERIENCING THIS ISSUE. THIS ENGINE NEEDS TO BE INCLUDED IN THE RECALL, IT IS A SEVERE SAFETY ISSUE.
Engine, Sep 6, 2019
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE IN TRAFFIC, THE VEHICLE DECELERATED AND LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO VICTOR VALLEY KIA (14644 VALLEY CENTER DR, VICTORVILLE, CA 92395, (760) 955-0046) WHERE IT WAS DIAGNOSED; HOWEVER, THE CONTACT DID NOT RECEIVE THE RESULTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 70,000.
Steering, Engine, Fuel/propulsion system, Sep 2, 2019
WHEN TRAVELLING ON A HIGHWAY AT SPEEDS OF 70-73 MPH, AFTER 45 MINUTES TO ONE HOUR OF DRIVING THE CAR SHUTS ITSELF OFF. THE CAR STOPS COMPLETELY, THE ENGINE SHUTS ITSELF OFF, THERE IS NO POWER STEERING, AND NO AIR CONDITIONING AND NO LIGHTS. THE RADIO CONTINUES TO WORK, WHICH OF COURSE IS THE LEAST OF MY CONCERNS. AFTER PULLING OVER TO THE SIDE OF THE ROAD AND WAITING FOR SEVERAL MINUTES THE CAR WILL START BACK UP AGAIN...UNTIL IT DOESN'T. THE KIA DEALERSHIP HAS BEEN UNABLE TO DETERMINE WHAT THE PROBLEM IS.
Engine, Fuel/propulsion system, Aug 14, 2019
CATALYTIC CONVERTER NEEDING TO BE REPLACED AT 88K MILES. LOST POWER/ACCELERATION ON HIGHWAY
Vehicle speed control, Engine, Aug 11, 2019
ON SEVERAL OCCASIONS MY TRUCK SHUTS DOWN, BASICALLY THE WHEEL LOCKS AND THE TRUCK LOSES POWER, AND RESTARTS BY ITSELF. RECENTLY I WAS ON THE FREEWAY AND THE ENGINE LIGHT, OIL LIGHT AND TRACTION CONTROL LIGHT CAME ON AND I LOST SPEED, I STEPPED ON THE GAS AND TRUCK WAS NOT MOVING, I WAS ABLE TO GET TO THE SHOULDER AND LOST COMPLETE POWER. I DID NOTICE WHEN I TURNED OFF THE AIR CONDITIONING THE TRUCK WOULD START BUT AS SOON AS I TURNED ON THE AC THE SAME THING HAPPENED. I HAVE HAD A LOT OF TROUBLE WITH THIS TRUCK SINCE I BOUGHT IT.
Power train, Engine, Aug 7, 2019
DRIVING AT A SPEED OF 60 MPH . CAR SUDDENLY STARTS LOOSING POWER SLOWING TO A COMPLETE STOP WITH NO WARNINGS. NOT OVERHEATING, NOT OUT OF FUEL, ELECTRICAL ALL WORKS. NO APPARENT REASON THE SWITCHES COME ON AND WORK . ENGINE SIMPLY WILL NOT TURN OVER . NO CRANKING ACTION AT ALL.
Engine, Aug 4, 2019
I FILED BELOW COMPLAINT NUMBER 11229677 AND HAVE HEARD NOTHING. SO TRYING AGAIN. LAST FALL I RECEIVED A LETTER AND HAD A KSDS SENSOR INSTALLED TO DETECT AND PREVENT ENGINE FAILURE. IN MAR THE KSDS KICKED IN AND THE CAR WAS DIFFICULT TO DRIVE. LUCKILY MY WIFE WAS ONLY 2 MILES FROM HOME. IF THIS WERE TO HAPPEN ON THE HIGHWAY SEEMS LIKE A MAJOR HAZARD. HAVING THE ENGINE SEIZE WITH THE REAL ISSUE IS PROBABLY WORSE. WE TOOK THE VEHICLE IN IMMEDIATELY TO THE DEALER, WHO GAVE US A LOANER, THEN CALLED US BACK THE NEXT DAY TO SAY THE VEHICLE WAS COVERED FOR THE EXTENDED WARRANTY AND THE ENGINE WOULD NEED REPLACED. SEVERAL WEEKS LATER WE CHECKED ON WHEN THE VEH WOULD BE FIXED, WE WERE TOLD THEY WERE DONE WITH OUR VEHICLE. THEY DID SOMETHING TO THE WIRE HARNESS AND A TEST ON THE ENGINE TO SAY THE VEHICLE WAS OK. I WOULD LIKE AN EXPLANATION ON THE SITUATION AND WHY IT IS SAFE TO DRIVE THE VEHICLE. 1.WHY DID THE KSDS KICK IN AND WHY IS MY VEHICLE OK NOW? 2.DID THEY DO SOMETHING (DISABLE) TO PREVENT THE KSDS FROM KICKING IN AGAIN? 3.DID THEY ENHANCE IT TO BETTER DETECT A MORE SERIOUS PROBLEM? WHAT EXACTLY DID THEY DO WITH THE WIRE HARNESS/KSDS? 4.CAN YOU EXPLAIN THE ENGINE TEST DONE THAT VERIFIES MY ENGINE IS OK, AND FOR HOW LONG DOES THIS APPLY? 5.HOW QUICKLY CAN THE REAL ISSUE HAPPEN? 6.WILL MY CAR STILL BE COVERED BY THE LIFETIME WARRANTY? 7.IS IT SAFE TO DRIVE ON THE HIGHWAY?
Engine, Aug 2, 2019
ON 8/1/19 WHILE DRIVING ON A ROAD IN STAMFORD CT, THE CAR TURNED COMPLETELY OFF. I HAD TO SLAM ON THE BRAKES AND ATTEMPT TO STOP THE CAR. ONCE THE CAR STOPPED, I PUT IT IN PARK AND TURNED THE KEY TO THE OFF POSITION. I WAITED FOR 3-4 MINS AND THEN TURNED THE CAR BACK ON AND IT STARTED WITHOUT AN ISSUE. THIS WAS THE SECOND TIME THAT THIS HAS HAPPENED THIS YEAR, THE OTHER TIME WAS ABOUT 2 WEEKS PRIOR IN MONROE NY. IN SEPT 2018, THE CAR ENGINE WAS COMPLETELY REPLACED BECAUSE THE ENGINE HAD FAILED. THE CAR TURNING OFF WHILE DRIVING WAS THE FIRST INDICATION - IT HAPPENED MULTIPLE TIMES PRIOR TO SEPT 2018, AND SINCE THE DEALER WAS UNABLE TO REPLICATE, THEY DEEMED THAT NOTHING WAS WRONG. IN AUGUST 2018, THE CAR TURNED OFF AGAIN WHILE DRIVING ON THE HIGHWAY AND DID NOT TURN ON AGAIN. IT HAD TO BE TOWED FROM MADISON, CT TO STAMFORD CT WHERE IT WAS DETERMINED THAT THE ENGINE FAILED. I HAD TO WAIT ALMOST A MONTH FOR A NEW ENGINE AND NOW WE ARE EXPERIENCING THE SAME ISSUES. WITH THE EXCEPTION OF 8/1/19, EVERY SINGLE TIME THE CAR HAS TURNED OFF, I HAVE BEEN DRIVING WITH MY YOUNG CHILDREN IN THE CAR - THEY ARE NOW 5 AND 8. THIS IS INCREDIBLY FRIGHTENING TO BE ON A HIGHWAY AND THE CAR TURN OFF. IN 2018, I WOULD ONLY DRIVE IN THE FAR RIGHT LANE NEAR THE SHOULDER IN THE EVENT THAT THIS SITUATION WOULD HAPPEN AGAIN. I WILL BEGIN DRIVING ONCE AGAIN IN THE RIGHT LANE ONLY BECAUSE I DO NOT WISH TO BE IN AN ACCIDENT BECAUSE OF THIS CAR'S CONTINUED FAULTY ENGINE ISSUES.
Engine, Jul 16, 2019
IN MOTION WHILE PASSING ANOTHER VEHICLE MY 2014 KIA SORENTO LOST ACCELERATION. WHEN I GOT BACK IN THE LANE ON A TWO LANE ROAD, WITH MY FOOT ON THE GAS THE CAR CONTINUED TO DECLINE IN SPEED. I WAS NOT ABLE TO ACCELERATE TO CONTINUE TO PASS THE CAR AT WHICH POINT AN ONCOMING CAR WAS APPROACHING, I HAD TO COAST THE CAR TO GET BACK INTO MY LANE AND EVENTUALLY OFF THE ROAD, VERY SCARY ORDEAL, WITH THE LOSS OF POWER I WAS NOT SURE IF I WAS GOING TO BE ABLE TO GET OUT OF THE WAY OF THE ONCOMING CAR. ONCE I WAS ABLE TO GET TO A SAFE LOCATION OFF THE ROAD, THE CAR CUT OFF. I ATTEMPTED TO RESTART THE CAR ONCE, NOTHING, TWICE THE CAR STARTED THEN QUICKLY DIED AFTER ANOTHER MOMENT I AGAIN TRIED TO START THE CAR, IT STARTED AND REMAINED STARTED. I WAS ABLE TO SLOWLY DRIVE UNDER 40 TO AN OPEN LOCATION, AT THIS TIME A KNOCKING SOUND CAME FROM THE ENGINE. I DID NOT TAKE THE CHANCE ON DRIVING IT ANY LONGER AS I DID NOT KNOW WHAT WAS GOING TO HAPPEN. I HAD TO CALL THE FREEWAY ASSIST TO TOW ME OFF THE FREEWAY ROAD WHERE I SAT IN AN OPEN UNMANNED FIELD TO WAIT FOR ANOTHER TOW TRUCK. THE WHOLE ORDEAL WAS VERY SCARY AS I AM A FEMALE AND ALONE DURING THIS INCIDENT.
Vehicle speed control, Engine, Jul 16, 2019
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING 70 MPH UP A HILL, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL TO THE FLOORBOARD; HOWEVER, THE VEHICLE STARTED TO DECELERATE TO 40 MPH OR LESS. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BEARING ROD INSIDE THE ENGINE FAILED AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND WAS TOWED TO JIM SHORKEY KIA (LOCATED AT 12900 US-30, IRWIN, PA 15642, (724) 241-0176) WHERE IT WAS DIAGNOSED THAT THE BEARING ROD INSIDE THE ENGINE FAILED, AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 13201482. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Electrical system, Engine, Fuel/propulsion system, Jul 12, 2019
ON SEVERAL OCCASION'S THE ENGINE WOULD JUST CUT OUT ALTOGETHER WHILE DRIVING. A COUPLE OF TIMES I HAVE EVEN SMELLED FUEL.
Engine, Jul 5, 2019
LAST FALL 2018 I RECEIVED A LETTER AND HAD A KSDS SENSOR INSTALLED 28 DEC TO DETECT AND PREVENT ENGINE FAILURE. 22 MAR 2019 THE KSDS KICKED IN AND THE CAR WAS DIFFICULT TO DRIVE. IT COMPLETELY STALLS THEN LETS YOU ACCELERATE A LITTLE AND DRIVE REALLY SLOW. IF YOU ACCELERATE TOO MUCH IT AGAIN STALLS FOR A FEW SECONDS. LUCKILY MY WIFE WAS ONLY 2 MILES FROM HOME TRAVELING ~40 ON A SIDE ROAD (NOT HIGHWAY). IF THIS WERE TO HAPPEN ON THE HIGHWAY SEEMS LIKE A MAJOR HAZARD. HAVING THE ENGINE SEIZE WITH THE REAL ISSUE IS PROBABLY WORSE. WE TOOK THE VEHICLE IN IMMEDIATELY TO THE DEALER, WHO GAVE US A LOANER, THEN CALLED US BACK THE NEXT DAY TO SAY THE VEHICLE WAS COVERED FOR THE EXTENDED WARRANTY AND THE ENGINE WOULD NEED REPLACED. COUPLE WEEKS LATER WE CHECKED ON AND WE WERE TOLD THEY WERE DONE WITH OUR VEHICLE. THEY DID SOMETHING TO THE WIRE HARNESS AND A TEST ON THE ENGINE TO SAY THE VEHICLE WAS OK. I ASKED THE DEALER AND KIA CA FOR THE FOLLOWING EXPLANATION: 1.WHY DID THE KSDS KICK IN AND WHY IS MY VEHICLE OK NOW? 2.DID THEY DO SOMETHING (DISABLE) TO PREVENT THE KSDS FROM KICKING IN AGAIN? 3.DID THEY ENHANCE IT TO BETTER DETECT A MORE SERIOUS PROBLEM? WHAT EXACTLY DID THEY DO WITH THE WIRE HARNESS/KSDS? 4.HOW QUICKLY CAN THE REAL ISSUE HAPPEN? 5.WILL MY CAR STILL BE COVERED BY THE LIFETIME WARRANTY? 6.IS IT SAFE TO DRIVE ON THE HIGHWAY? GOT A RUN AROUND AND NO ANSWER. AFTER SEVERAL WEEKS I TOOK THE VEHICLE BACK. I WON'T DRIVE ON THE HIGHWAY, ESPECIALLY THE WIFE, KIDS, GRANDKIDS. I FOUND THE TSB 1802W/X AND 1803W/X AND IT INDICATES INTERFERENCE ON THE W/H AND WAS REPLACED. SO DID MY KSDS KICK IN BECAUSE OF INTERFERENCE AND NOT THE REAL PROBLEM? REGARDLESS IS IT SAFE TO DRIVE ON THE HIGHWAY WITH THIS KSDS? WHATEVER HELP YOU CAN PROVIDE WOULD BE APPRECIATED, THANKS.
Engine, Jul 5, 2019
AFTER GETTING AN OIL CHANGE IN MARCH MY CHECK ENGINE LIGHT WENT ON IN EARLY JUNE. THE DEALERSHIP IS STATING THAT THE ENGINE WILL SEIZE AND THERE WAS NO OIL. MY CAR DID NOT BURN OR LEAK OIL. THE DEALER IS STATING IT'S AN OPEN RECALL BUT KIA IS DENYING.
Engine, Jun 25, 2019
DRIVING ON THE HIGHWAY MY CAR LOST POWER AT 11PM ON A SATURDAY NITE. IT WOULD ONLY GO APOROX 40MPH W THE THE GAS PETAL TO THE FLOOR. NO CHECK LIGHTS CAME ON UNTIL APOROX A FEW MIN FROM HOME. ONLY THE CHECK ENGINE LIGHT. NO OVERHEATING NO SMOKE. I TOOK IT TO MY MECHANIC WHO DETERMINED IT WAS THE SAME ISSUE THE 2.4 ENGINE THAT WAS RECALLED. I HAVE THE 3.3. ALSO THE KIA MECHANIC SAID THE SAME. ONLY 70000 MILES ON THE CAR. KIA AT THIS POINT IS REFUSING TO ACKNOWLEDGE THIS IS A MANUFACTURING ISSUE. THEY HAVE HAD MY CAR FOR 3 WEEKS AND AS OF YESTERDAY STILL NO ANSWER. I EVEN LEFT A VOICE MAIL FOR SEAN YOON THE CEO. I TRIED TO CALL MR YOON YESTERDAY BUT GOT REDIRECTED TO THIR CONSUMER DEPT. THEY SAID IT TAKES 2-3 DAYS TO DETERMINE A DECISION. SO IM PAYING FOR A CAR AND A RENTAL WHEN THEY ALREADY KNOW WHAT THE ISSUE IS. ONE CONSUMER DEPT EMPLOYEE I SPOKE W SAID SHE HASNT HAD VERY MANY COMPLAINTS ABOUT THE 3.3. WELL THAT RIGHT THERE IS A RED FLAG! I JUST WANT THEM TO DO THE RIGHT THING. THEY ALSO TRIED TO TELL ME THAT BECAUSE IM THE SECOND OWNER AND I WAS PAST THE 60000 MI SERVICE WARRENTY I HAD NO COVERAGE AND THE 100000 WAS ONLY FOR FIRST OWNER. ITS A MANUFACTURERS DEFECT NOT ANYTHING WE DID. WE HAVE BEEN LOYAL KIA CUSTOMERS FOR OVER 10 YEARS. I FEEL LIKE BECAUSE WE DIDNT BUY ANOTHER NEW KIA WE ARE BEING PUNISHED. THIS CARS DEFECT COULD OF SERIOUSLY INJURED A LOT OF PEOPLE IF THIS WOULD OF HAPPENED DURING A BUSY TIME OF DAY. I KNOW THEY ARE BUSY TAKING CARE OF OTHER COMPLAINTS BUT TO WAIT 3 WEEKS IS A BIT UNNERVING.
Engine, May 24, 2019
WHILE DRIVING HOME FROM BALTIMORE, ALL OF THE WARNING LIGHTS ON MY CAR TURNED ON AND THE CAR STARTED DECELERATING. I PULLED OVER TO THE SIDE OF THE HIGHWAY TO PARK THE CAR AND IT WOULD NOT MOVE AT ALL AFTER THAT. I CHARGED MY PHONE AND THE CAR BATTERY DIED AS I WAITED FOR A TOW TRUCK. I GOT IT TOWED TO MY MECHANIC WHO SAID IT WAS THE ENGINE AND WOULD BE COVERED UNDER THE RECALL KIA CURRENTLY HAS. I GOT IT TOWED AGAIN TO KIA ON THE BOULEVARD ON MARCH 20TH. THEY LIED TO ME AND SAID THEY WERE WORKING ON MY CAR ONLY TO FIND OUT MARCH 29TH THEY NEVER LOOKED AT MY CAR AND HAD LOST MY KEY. I HAD TO WAIT FOR THEM TO ORDER A NEW KEY AND THEN SEND PICTURES TO GET THE WARRANTY APPROVED. THEY ADVISED ME THEY WOULD NOT GIVE ME A LOANER OR HELP WITH A RENTAL BUT I COULD BE REIMBURSED AFTER ALL REPAIRS ARE MADE. I RECEIVED A VOICEMAIL APRIL 1ST SAYING MY CAR WAS DONE WHEN THE WARRANTY WAS NOT APPROVED YET. THEY HAVE REPEATEDLY TOLD ME DIFFERENT LIES AND ADVISED THEY RUSHED THE ORDER OF MY ENGINE AND IT WOULD BE THERE BY MAY 10TH. A NEW ENGINE HAS STILL NOT ARRIVED FOR ME, I CALLED THE NUMBER THEY GAVE ME FOR KIA'S "CORPORATE OFFICE" AND WAS ADVISED A RUSH WAS NOT PLACED UNTIL MAY 15TH AND THEY STILL DO NOT KNOW WHEN THE ENGINE WILL BE DELIVERED. I AM IN THE PROCESS OF BUYING A HOUSE AND I FEAR I'LL BE SPENDING THOUSANDS OF DOLLARS IN RENTALS WITHOUT REIMBURSEMENT FOR WHO KNOWS HOW LONG. I'VE ALREADY SPENT OVER $500 AS A RESULT OF THIS. I HAVE TRIED TO BE PATIENT BUT THE BLATANT LIES AND IRRESPONSIBILITY IS BAFFLING.
Other or unspecified, Engine, May 17, 2019
THE ENGINE BLEW AFTER A FEW DAYS WHEN WARRENTY EXPIRED AFTER A DEALER SENT THE CAR HOME SAYING UNLESS WE COULD PROVE OR SHOW A MAINTENANCE HISTORY OF THE CAR THEY WOULD NOT DO WARRENTY WORK. THE CAR WAS BOUGHT USED SO WE COULD NOT PROVIDE A LONG REPAIR OR MAINTENACE RECORD OF THE CAR. HOWEVER WE BOUGHT A EXTENENDED WARRANTY THAT WAS NOT ENTERED CORRECTLY IN THE SYSTEM AND THE CAR WAS STILL SENT CLEARED AS BEING OK TO DRIVE EVEN THOUGH THE ENGINE BLEW WITHIN A FEW DAYS OF DEALER SERVICE IN OFFALLON IL.EVERY SORRENTO OTHER THAN THIS YEAR HAS BEEN RECALLED FOR ENGINE PROBLEMS SO WHY NOT OURS.