2014 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 987 owner complaints filed for this model year. This is the 3rd highest complaint count among 23 Sorento model years with reports.
Of the 2014 reports, 23 involved a crash and 46 involved a fire. 24 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Campaign 23V652000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideMay 10, 2021
Kia Motors America (Kia) is recalling certain 2013-2015 Optima and 2014-2015 Sorento vehicles previously recalled under recall 20V-519. Brake fluid may leak inside the Hydraulic Electronic Control Unit (HECU), possibly resulting in an electrical short.
An electrical short in the HECU increases the risk of a fire while parked or driving.
Owners are advised to park outside and away from other vehicles and structures until the recall repair is completed. Dealers will install a new multi-fuse, and inspect the HECU for leaks, replacing the HECU if necessary, free of charge. Owner notification letters were mailed on July 2, 2021. This recall supersedes previous NHTSA recall number 20V-519. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC212.
Campaign 21V331000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideAug 27, 2020
Kia Motors America (Kia) is recalling certain 2013-2015 Optima and 2014-2015 Sorento vehicles. Brake fluid may leak inside the Hydraulic Electronic Control Unit (HECU), possibly resulting in an electrical short.
If the HECU short circuits, there is an increased risk of an engine compartment fire.
Kia will notify owners, and dealers will inspect the HECU for leaking brake fluid and replace the HECU if necessary, free of charge. Owners are advised to park outside and away from other vehicles and structures until the recall repair is completed. The recall began October 20, 2020. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC197.
Campaign 20V519000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 19, 2018
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Campaign 18V907000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2017
Kia Motor Company (Kia) is recalling certain 2011-2014 Optima, 2012-2014 Sorento and 2011-2013 Sportage vehicles. Machining errors during the engine manufacturing process may cause premature bearing wear within the engine.
Bearing wear may result in the engine seizing, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect the engine assembly, and replace the engine if necessary, free of charge. The recall began June 20, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC147.
Campaign 17V224000 on NHTSA.gov
Power train, axle assembly, axle shaftAug 13, 2013
Kia Motors Corp. is recalling certain model year 2014 front wheel drive Sorento vehicles manufactured January 7, 2013, through March 12, 2013; and equipped with 2.4 liter engines. Due to a manufacturing issue, the right front axle shaft may fracture.
A fractured front axle may result in a loss of power to the wheels. Additionally, if the vehicle is parked without the parking brake applied, it may roll away. Either condition increases the risk of a crash.
Kia will notify owners, and dealers will replace the front axle shaft assembly, free of charge. The recall began on September 9, 2013. Owners may contact Kia at 1-800-333-4542 . Kia's recall number is SC099.
Campaign 13V356000 on NHTSA.gov
Representative owner complaints: power train
72 reports, newest first. Show all
Power train, Dec 2, 2018
MY 2014 KIA SORENTO IS HAVING TERRIBLE ENGINE ISSUES. I HAVE HAD IT REBUILT AND THERE ARE STILL PROBLEMS AND NO ONE IS WANTING TO HELP ME. I BELIEVE THE VEHICLE WAS SOLD TO ME WITH THE KNOWLEDGE OF THESE PROBLEMS FROM THE DEALERSHIP. THEY JUST PASSED ON THE PROBLEM. I PURCHASED THIS VEHICLE IN JULY 2017. THE VEHICLE HAS ALWAYS RUN HOT AND THE ENGINE HAS NEVER SOUNDED GOOD. THE CAR BURNS OIL VERY FAST AND THE GAS MILEAGE IS HORRIBLE. NOW I HAVE NO POWER WHEN I PRESS THE GAS IT HAS NO GET UP. THE CAR SEEMS LIKE IT IS GOING TO DIE. THE CAR ALSO SHAKES VERY BAD. I HAVE NEW BABY AND I AM SCARED TO DRIVE MY CAR. MY CHECK ENGINE LIGHT IS FLASHING. THE TIMING SEEMS OFF TOTALLY. I ALSO THINK THE TRANSMISSION IS SLIPPING. THERE IS OIL RUNNING DOWN PLACES ON AND AROUND THE ENGINE THAT SHOULD NOT HAVE OIL ON THEM AND IT IS SLUDGE LIKE OIL. I CANT HARDLY MAKE IT THROUGH A TURN I HAVE TO MAKE SURE ABSOLUTELY NO ONE IS AROUND IF NOT I WILL GET HIT BECAUSE THE POWER IS GONE MOST OF THE TIME. IT COMES AND GOES.
Power train, Nov 30, 2018
REAR ALL WHEEL DRIVE COUPLER WILL START A KNOCKING SOUND WHEN ACCELERATING SLOWLY AND TURNING EITHER LEFT OR RIGHT FROM A STOP.
Power train, Other or unspecified, Engine, Nov 18, 2018
DRIVING AT APPROX 70 MPH ON THE HIGHWAY THE ENGINE BEGAN MAKING A FAINT KNOCKING SOUND WHICH VERY QUICKLY TURNED INTO A MORE RAPID HECTIC KNOCKING SOUND. AS I WAS EXITING THE FREEWAY THE SOUND CONTINUED TO INTENSIFY AND THE ENGINE KNOCKING THEN BECAME EXTREMELY LOUD ALMOST COMPLETELY DISABLING THE VEHICLE ON THE HIGHWAY. THIS HAPPENED VERY QUICKLY LEAVING ME VERY LITTLE TIME TO REACT TO THE PROBLEM. THIS WAS DUE TO A CONNECTING ROD BEARING FAILURE.
Power train, Electrical system, Seats, Oct 17, 2018
CONTROLS ON STEERING WHEEL FOR RADIO, AND SPEED CONTROL AND HANDS FREE PHONE FEATURES STOPPED WORKING CORRECTLY YOU PRESS THE PHONE BUTTON AND VOLUME GOES UP OR DOWN HIT MUTE AND VOICE COMMAND GOES ON DIALS NUMBERS AT RANDOM STARTLING YOU GIVES STRANGE BURNING SMELL FROM STEERING WHEEL . THE POWER SEAT BUTTON ON DRIVERS SIDE WORK ON AND OFF HAS BEEN BOUGHT TO DEALER FOR PROBLEMS AND THE SAY THE FIXES WIRES FOR SEAT CONTROLS TWICE BUT STILL HAVE PROBLEMS. WHEN TURNING WHEEL LEFT OR RIGHT HAS WEIRD SOUND LIKE TIRES ARE RUBBING OR SKIDDING ON LOOSE ROCKS THOUGHT IT WAS TIRES BOUGHT NEW ONES BUT STILL HAPPENING DEALER DON'T KNOW WHAT IT IS.
Power train, Engine, Sep 26, 2018
MILEAGE 116,145. I WAS TRAVELING ON THE HIGHWAY COMING DOWN A STEEP GRADE GOING STRAIGHT. IN THE FAST LANE I WAS GOING 75MPH AND THEN RAPIDILY EXCELERATED TO 82MPH ( THE RPMS JUMPED TO THE 6/7 RANGE). THE ENGINE COMPLETE STOPPED. THE CHECK ENGINE LIGHT, OIL LIGHT, POWER STEERING AND BATTERY LIGHT ALL CAME ON. I LOST ALL POWER STEERING AND RAPIDLY BEGAN TO SLOW DOWN. WENT FROM 80 TO 50 IN A MATTER OF 10 SECONDS. I WAS ALMOST CRUSHED BY A SEMI TRUCK AS I DESPERATELY TRIED TO MOVE THE CAR TO THE SHOULDER LANE. THE CAR WAS BARLEY ABLE TO COAST AND IT WAS A STRUGGLE TO MANEUVER THE VEHICLE OFF THE HIGHWAY. I PUT THE CAR IN PARK AND SAT WAITING FOR A TOW TRUCK FOR 30 MINUTES - I TOOK A PHOTO OF THE WARNING LIGHTS THAT REMAINED ON. TOWING COMPANY CHECKED ALL FLUIDS , GAS, ALTERNATOR, BATTERY, BELTS AND ALL WERE IN WORKING CONDITION. THERE WAS NO INDICATION WHY THIS HAPPENED. THE VEHICLE STARTED BACK UP AND ALL WARNING LIGHTS WENT OFF.
Power train, Sep 25, 2018
AT 68,000 MILES - NO ACCIDENTS ON RECORD. OUR SORENTO'S DRIVE TRAIN "CAME APART" INSIDE THE REAR HOUSING CAUSING THE DRIVETRAIN AND AXLES TO SEPARATE AND THE GEARS TO BE PROPELLED UP INTO THE HOUSING. WE WERE TAKING THE VEHICLE TO THE REPAIR SHOP WHEN IT HAPPENED AS WE NOTICED A LEAD COMING FROM THE REAR - WE HADN'T NOTICED IT PREVIOUSLY. MECHANICS ARE ESTIMATING MULTIPLE THOUSANDS OF DOLLARS IN REPAIRS FOR THE DRIVE TRAIN, REAR AXLES, ETC. I WAS FORTUNATELY ABLE TO PULL THE VEHICLE OVER TO THE SHOULDER AS SOON AS I FELT THE DRIVETRAIN "GIVE OUT."
Steering, Power train, Service brakes, Sep 21, 2018
VEHICLE ONLY STARTS IN NEUTRAL. REFUSES TO GO INTO PARK. ABS SEEMS LIKE IT'S ALWAYS ON BUT THE LIGHT ISN'T. HAD THE CAR CHECKED FOR ENGINE RECALL AND THEY SAID IT WAS FINE. NEVER ANY MAJOR ISSUES WITH CAR UNTIL THE PAST YEAR. HAVE REPLACED BRAKES AND WHEEL SENSOR AND DOES NOIR FIX PROBLEM. THE VEHICLE IS HARD TO SWITCH BETWEEN PARK, NEUTRAL, DRIVE AND REVERSE. AFRAID OF A MALFUNCTION THAT COULD CAUSE AN ACCIDENT. NOTHING SHOWS ON COMPUTER WHEN RAN. HAVE TO PRESS HARD IN PARK TO KEEP CAR FROM MOVING ON ITS OWN. RANDOMLY JUST SHUTS DOWN AND WON'T START UNLESS YOU MOVE THE STEERING WHEEL. VEHICLE DOESN'T WANT TO STOP ON A DRY ROAD WITH BRAND NEW BRAKES INSTALLED.
Power train, Electrical system, Engine, Jul 29, 2018
I WAS DRIVING MY 2014 KIA SORENTO DOWN A CITY STREET WHEN MY CAR COMPLETELY SHUT OFF . LUCKILY I WAS ONLY GOING ABOUT 30 MPH. IT LOST ALL POWER AND WONT RESTART. IT SHOWED AND CURRENTLY SHOWS A RED STEERING WHEEL LIGHT (I'VE NEVER SEEN BEFORE) AND A DIM BATTERY DISPLAY( WHICH BATTERY ISN'T EVEN 4 MONTHS OLD AND ALL FEATURES WORKED LONG AS CAR WAS IN AUX MODE) AND ALSO CHECK ENGINE LIGHT IS ON. IT WAS PUTTING OFF A BAD ODOR AFTERWARDS, DIDN'T SMELL OF OIL OR ANY OTHER FLUIDS SORENTO DOESN'T HAVE ANY BLOWN FUSES NOR DID IT HAVE ANY SERVICE TYPE LIGHTS ON AT TIME IT SHUT OFF. IT SEEMED TO BE DRIVING FINE UNTIL IT SHUT OFF. NO LOUD NOISE OR SHAKING OR ANYTHING HAVE TO TAKE TO DEALER TOMORROW HAD IT CHECKED FOR CODES AND ISN'T SHOWING ANY HAVING IT TOWED TO THE DEALERSHIP IS MY ONLY CHOICE
Power train, Engine, Fuel/propulsion system, Jul 9, 2018
LAST WEEK WHILE ON THE HIGHWAY GOING ABOUT 65MPH MY CHECK ENGINE LIGHT CAME ON(STAYED ON) AND MY VEHICLE STARTED KNOCKING. I WENT HOME PARKED IT FOR THE NIGHT AND CALLED THE DEALERSHIP THE NEXT MORNING. THE DEALERSHIP SAID AS LONG AS THE CHECK ENGINE LIGHT WAS SOLID (NOT FLASHING) IT WAS SAFE TO DRIVE THE 30 MIN TO BRING IT TO THEM. THEY CALLED TODAY TO STATE THE ENGINE IS BLOWN DUE TO METAL SHAVINGS IN THE ENGINE AND OIL. I AM LUCKY THE CAR EVEN MADE IT THERE, SINCE THE ENGINE HAS "BLOWN" SINCE THEY HAVE HAD IT!!!! I HAVE KEPT UP HAVING OIL CHANGED REGULARLY, AND I DO HAVE RECEIPTS. THEY ARE SAYING MY I NEED A WHOLE NEW ENGINE AND IT IS NOT COVERED AND MY WARRANTY IS EXPIRED EVEN THOUGH I RECEIVED A LETTER IN THE PAST STATING THE WARRANTY WAS EXTENDED TO 120,000 MILES!! THEY SAY THEY HAVE NO RECORD OF THE LETTER, SO IT MUST BE FAKE!!. I DONT KNOW WHAT I'M GOING TO DO I USED ALL OF MY SAVINGS TO BUY THIS CAR FOR $22,000 JUST THREE YEARS AGO!!!!! IT CURRENTLY ONLY HAS 79K MILES ON IT!!
Power train, Apr 30, 2018
WHILE DRIVING 45 MILES PER HOUR ON A STRAIGHTAWAY, I HEARD A LOUD BANG AND THEN A CLUNKING NOISE FROM THE REAR OF THE VEHICLE. I HAD THE VEHICLE TOWED TO THE LOCAL KIA DEALER AND IT WAS DETERMINED THAT BOTH AXLES SHEARED OFF AND THAT THE REAR DIFFERENTIAL WAS SPLIT, WITH ALL FLUID LEAKING OUT. THIS 2014 SORENTO ONLY HAS 105,000 MILES ON IT, MAINLY FROM HIGHWAY DRIVING. THIS WAS A MAJOR SAFETY ISSUE AS I LOST CONTROL OF THE VEHICLE. HAD I BEEN GOING FASTER, THE LIKELIEHOOD OF AN ACCIDENT WAS HIGH.
Power train, Apr 20, 2018
MY CAR HAS 69000 MILES ON IT. WHEN DRIVING A DIAGNOSTIC COMES UP WHILE DRIVING ON THE RADIO TELLING ME THERE IS AN ISSUE WITH THE TRANSMISSION MODULE SYSTEM THE SHIFTING NOTIFIER ON DASH DISAPPEARS. THE YELLOW CHECK ENGINE LIGHT COMES ON. TODAY WHILE DRIVING IN TRAFFIC THE CAR WHILE DRIVING WENT LIKE IT WAS IN NEUTRAL. RPMS ON TAC WENT HIGH CAR SEEMED TO BE STUCK FOR A BRIEF MOMENT IN NEUTRAL. I COST TO A RED LIGHT. SEEM TO CORRECT ITSELF THE SHIFT INDICATOR ON DASH KEEPS GOING OUT. TOOK TO DEALERSHIP THEY WANTED TO CHARGE ME A FEE FOR DIAGNOSTIC. I FEEL THIS IS PUTTING MY SAFETY AT RISK. KIA WONT STAND BEHIND THEIR 100K MILE POWER TRAIN WARRANTY BECAUSE I BOUGHT IT USED IN 2014. I TOOK IT TO AUTOZONE IT CAME UP A MODULE ERROR CODE. BUT WAS TOLD BY THE DEALERSHIP HAVE TO PAY TO HAVE THEM DIAGNOSE IT.
Power train, Jan 31, 2018
IN LATE DECEMBER OF 2017 I BEGAN TO NOTICE THAT MY CAR STARTED TO VIBRATE UPON ACCELERATION OF MORE THAN 55 MPH. I TOOK THE CAR IN FOR A SUSPENSION ANALYSIS TO PEP BOYS AT 3124 SEPULVEDA BLVD IN TORRANCE, CA AND THEY EVALUATED MY ISSUE. IT WAS DISCOVERED IN MY FRONT WHEEL DRIVE VEHICLE WITH 115,000 MILES THAT THE RIGHT FRONT AXLE SHAFT WAS BROKEN AND WAS MAKING A CLICKING NOISE. AND ALSO THAT ON THE LEFT FRONT DRIVER'S SIDE THAT THE BOOT HAD LEAKED ALL THE GREASE OUT AND THAT ALL THE BOOTS AND THE AXLES REQUIRED REPLACEMENT. THE MECHANICS AT PEP BOYS TOLD ME THAT THIS HAPPENS FREQUENTLY ON THE KIA'S AND THAT THEY HAVE MORE ISSUES THAN MOST CAR MANUFACTURERS. I ALSO DISCOVERED THAT KIA MOTORS HAD HAD A KNOWN ISSUE WITH AXLE PROBLEMS IN THEIR 2014 SORENTOS. KMA HAS DETERMINED THAT THE RIGHT FRONT AXLE DRIVE SHAFT OF AFFECTED VEHICLES MAY DEVELOP A CRACK IN THE AREA OF THE STUB AT THE WHEEL-END OF THE SHAFT. SHOULD THIS OCCUR, THE VEHICLE MAY LOSE POWER OR, IF THE DRIVER FAILS TO ENGAGE THE PARKING BRAKE WHEN PARKED ON AN INCLINE, THE VEHICLE MAY ROLL. THE VEHICLES HAVING THIS CONDITION ARE THE 2014 MODEL YEAR SORENTO 2.4-LITER FRONT-WHEEL-DRIVE (FWD) MODEL PRODUCED THROUGH MARCH 12, 2013. I PURCHASED MY VEHICLE IN LATE MAY OF 2014 IT IS A 2.4 LITER FWD VEHICLE. I ALSO WENT ONLINE TO CHECK FOR KNOWN RECALLS AND NOTHING CAME UP NOR WAS I EVER NOTIFIED. I HAVE HAD NO ACCIDENTS OR OTHER ISSUES THAT WOULD HAVE CAUSED THIS TO HAPPEN. KMA NEVER NOTIFIED ME THAT I SHOULD HAVE THE RIGHT FRONT AXLE DRIVESHAFT WILL BE REPLACED. CONSEQUENTLY, I BELIEVE THAT I SHOULD NOT HAVE TO BEAR THE EXPENSE OF REPLACING MY FRONT WHEEL DRIVE BOOT AND AXLE AT A COST OF $695.00. THIS COST SHOULD HAVE BEEN PAID FOR BY KIA
Power train, Engine, Dec 25, 2017
WHILE REVERISING INTO A DRIVEWAY THE VEHICLE EXPERIENCED LOW POWER, WHEN THE GAS PEDAL WAS PRESSED FOR ADDITION POWER THERE A CLUNKING NOISE WHICH RESULTED FROM A BROKEN AXLE AND ENGINE MOUNTING POINT ON THE ENGINE ITSELF.
Power train, Jun 6, 2017
WHILE DRIVING AT 25 - 30 MPH A LOUD NOISE SOUNDED FROM UNDER THE CAR. A REPETITIVE BANGING SOUND THEN OCCURRED. I PULLED OVER TO INSPECT THE CAR BUT FOUND NO DAMAGE OR ANYTHING UNUSUAL. WHEN PULLING AWAY ALL WAS QUIET BUT I THEN HEARD THE SOUND OF METAL GRINDING NOISES AND A SHORT WHILE LATER THE WHEELS SUDDENLY LOCKED UP. A SIMILAR EVENT HAPPENED AT 24,000 MILES AND THIS TIME AT 48,500 MILES. BOTH TIMES THE SERVICE DEPARTMENT STATED IT WAS REAR DIFFERENTIAL FAILURE. THE FIRST TIME OCCURRED DRIVING STRAIGHT ON A RURAL ROAD AND THE SECOND WHILE GOING AROUND A SLIGHT BEND ON A RURAL ROAD. THE WHEELS LOCKING UP SUDDENLY ON THE SECOND DIFFERENTIAL FAILURE OCCURRED WHILE GOING DOWN HILL ON A STRAIGHT ROAD TRAVELING AT LESS THAN TEN MILES PER HOUR WHILE TRYING TO GET TO A SAFE LOCATION TO PULL OVER. I TRAVELED LESS THAN 1 MILE FROM WHEN THE INITIAL NOISE WAS HEARD. IT WAS RAINING AND THE VEHICLE SLID SLIGHTLY SIDEWAYS WHEN THE WHEELS LOCKED UP. HAD I BEEN DRIVING FASTER AN ACCIDENT LIKELY WOULD HAVE OCCURRED.
Power train, Electrical system, Engine, May 27, 2017
I WAS DRIVING ON THE HIGHWAY AND WHEN I CAME TO A POINT WHERE I SLOWED ALL THE WAY DOWN MY ENGINE FROZE. LUCKILY IT RESTARTED BUT AS SOON AS IT DID THERE WAS THIS TERRIBLE SOUND LIKE A BIG ROCK WAS FLYING AROUND IN MY ENGINE. ALSO NO CHECK ENGINE LIGHTS CAME ON SO THERE WAS NO WARNING. ALSO THE A/C STOPPED WORKING ABOUT 1 YR AGO. I HAD FREON PUT IN AND IT STOP WORKING ABOUT 6 MONTHS AGO.
Power train, Apr 17, 2017
CAR IS USING TO MUCH OIL, HAD OIL CHANGE DONE A WEEK AGO, CHECKED OIL AGAIN. CAR HAS DROPPED A QUART OF OIL. DO NOT SEE ANY LEAKS, AND WHEN STOPPED, AND PRESS ON EXCELARATOR TO GO CAR ACTS LIKE IT WANTS TO SHUT OFF, AND ALOT OF SMOKE COME OUT OF THE TAIL PIPE.
Power train, Sep 9, 2016
DRIVING ON HIGHWAY GOING ABOUT 65MPH WHEN I HEARD A LOAD BANG FROM THE REAR AND FELT HARD JERK FROM CAR , I STOPPED THE CAR LOOKED UNDERAND SAW FLUID LEAKING FROM AWD COUPLING, TOOK IT IN TO KIA FRESNO REAR DIFFERENTIAL BROKEN METAL IN DIFFERENTIAL FLUID, DIFFERENTIAL REPLACE BUT AWD COUPLING NOT REPLACE. AWD STILL NOT WORKING
Steering, Power train, Service brakes, May 5, 2016
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHEN THE CONTACT ATTEMPTED TO ACCELERATE, THE VEHICLE JOLTED THREE TIMES BEFORE ACCELERATING. THE FAILURE RECURRED THREE TIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO INSPECTED THE VEHICLE AND FOUND NO FAILURES. THE FAILURE RECURRED ON A DIFFERENT DAY. ON ANOTHER OCCASION, WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE LOST STEERING AND BRAKING ABILITY. AS A RESULT, THE VEHICLE DROVE INTO A DITCH. THE BRAKE AND STEERING ABILITY RETURNED AND THE CONTACT DROVE TO ANOTHER LOCAL DEALER WHO WAS ALSO UNABLE TO FIND THE CAUSE OF THE FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND FOLLOWED UP WITH THE DEALERS, BUT THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE CONTACT WAS TOLD TO DRIVE THE VEHICLE UNTIL THE FAILURE RECURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 41,000.
Power train, Electrical system, Jan 23, 2015, crash
I BOUGHT A 2014 KIA SORENTO IN NOV. 2013. 2MONTHS I STARTED HAVING ISSUES WITH THE DOOR LOCKS NOT WORKING PROPERLY AND THE BLUE TOOTH. I TOOK IT TO THE DEALER FOR SERVICE AND TOLD THEM ABOUT IT AFTER 3-4 TRIPS AND BEING TOLD EACH TIME THAT THERE WAS NOTHING WRONG THEY FOUND THAT THE RADIO SYSTEM WAS BAD. STILL NOTHING WRONG WITH THE DOOR LOCKS NOT UNLOCKING. THEN A FEW WEEKS LATER I STARTED HAVING PROBLEMS WITH IT STARTING, AGAIN 3-4 TRIPS OF BEING TOLD NOTHING WAS WRONG THEY SAID YOU HAVE A BAD BATTERY! I STARTED GETTING A WARNING FROM THE UVO SYSTEM IN NOVEMBER 2014 THAT I HAD A TRANSMISSION ISSUE TOOK IT TO THE DEALER AND EVEN THOUGH A TECHNICIAN SAW THE WARNING ON THE SCREEN AND THAT THE ENGINE LIGHT WAS ON THEY SAID THE GAS CAP MUST HAVE BEEN ON WRONG CAUSING THE WARNING AND THE TRANSMISSION TO STALL AND BE SLUGGISH, ALONG WITH CAUSING THE BLUETOOTH NOT TO RESPOND, AUTOMATIC DOOR LOCKS NOT TO RELEASE,BACKUP CAMERA BEEPS WHEN THERE IS NOTHING BEHIND ME, THE AUTOMATIC WINDOW ON THE DRIVERS SIDE TO NOT ROLL UP. IT WAS FOUND THAT THE TRANSMISSION WAS GOING OUT AND WAS REPAIRED AT THE NICHOLASVILLE STORE, HOWEVER IT HAS NOT TAKEN CARE OF THE ISSUES, THE DOORS WILL NOT UNLOCK AND THE UVO SYSTEM CONTINUES TO SEND EMAILS TO THE DEALER THAT THERE IS AN ISSUE. I HAVE ALSO HAD TO REPLACE A HEAD LIGHT BULB, BRAKES ARE RUBBING. I HAVE SPOKEN WITH THE KIA CORP ANALYSTS SPENCER WITH NO RESULTS AT THIS POINT. I HAVE SPOKEN WITH THE GENERAL MANAGER OF THE NICHOLASVILLE KY DEALER DURING OUR CONVERSATION HE SAID TO ME TO BRING MY CAR TO THE DEALER THEY WOULD BE GLAD TO CHECK IT. I ASK IF THERE WAS ANY WAY WE COULD WORK SOMETHING OUT SO THAT THEY COULD COME TO ME AND GET THE CAR. I EXPLAINED TO HIM THAT I DO NOT FILL SAFE IN THE VEHICLE AND THAT I AM AFRAID FOR MY KIDS SAFETY, ON 1/20/15 I WAS IN AN ACCIDENT WITH IT. *TR
Power train, Aug 22, 2014
THERE HAS BEEN A VERY HARD JERK FORWARD AFTER A STOP (OR STOP AND TURN I. E. AT STOP SIGN) WHEN I START TO ACCELERATE GENTLY. THIS JERK HAS ALWAYS HAPPENED AFTER A STOP WITHIN 75 - 150 FEET. THE SPEED OF THE VEHICLE HAS ALWAYS BEEN AROUND 10- 15 MPH. JERK FORWARD SEEMS TO BE A SLAM FORWARD OF DRIVE SHAFT AFTER JUST STARTING TO ACCELERATE. THIS HAS OCCURRED ABOUT THREE TIMES A MONTH AND USUALLY AFTER CAR HAS RUN ABOUT FIVE MINUTES. I AM NOT A MECHANIC BUT THIS SEEMS TO BE POWER TRAIN ISSUE WITH DRIVE SHAFT, BRAKES AND/ OR TRANSMISSION INVOLVED. I WILL RESEARCH FURTHER WITH DEALER AS TIME PERMITS - THEY HAVE BEEN MADE AWARE OF THIS ISSUE BUT DID NOT SAY FOR SURE WHAT WAS HAPPENING AS OF YET (WANT LONGER EVALUATION TO DRIVE VEHICLE THEMSELVES). *TR
Power train, Oct 29, 2013
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V356000 (POWER TRAIN). THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED TO COMPLETE THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE BUT COULD NOT PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Oct 7, 2013, crash
AFFECTED PART IS THE RIGHT FRONT AXLE DRIVESHAFT. A SAFETY RECALL NOTICE HAS BEEN ISSUED FOR THE PROBLEM. AS A RESULT OF THIS PROBLEM, AS I WAS EXITING MY VEHICLE (WHICH WAS TURNED OFF AND IN PARK), IT STARTED ROLLING DOWN MY DRIVEWAY. THE DRIVER'S SIDE DOOR WAS OPEN AS I WAS EXITING THE VEHICLE. THE VEHICLE COLLIDED WITH A LARGE BUSH AT THE END OF THE DRIVEWAY. THE POINT OF IMPACT WAS 09 LEFT T-BONE. THIS RESULTED IN $3510.21 IN REPAIR FEES. WE INCURRED AN OUT OF POCKET COST OF $1000 FOR OUR DEDUCTIBLE. THE VEHICLE WAS NOT REPAIRED AND READY FOR PICK UP UNTIL THE EVENING OF OCTOBER 3RD. I CALLED KIA TO SCHEDULE THE REPLACEMENT OF THE RIGHT FRONT AXLE DRIVESHAFT ON FRIDAY, OCTOBER 4TH. MY COMPLAINT ABOUT THIS SITUATION IS KIA DOES NOT HAVE THE PARTS TO REPLACE THE AFFECTED VEHICLES. I WAS TOLD IT WOULD BE ON BACK ORDER FOR AT LEAST TWO WEEKS. KIA'S CUSTOMER SERVICE HAS NOT BEEN AS RESPONSIVE AS I WOULD LIKE. I HAVE THREE SMALL CHILDREN AND DO NOT FEEL SAFE DRIVING THE VEHICLE, SINCE I HAVE ALREADY HAD ON ACCIDENT AS A RESULT OF THE AFFECTED PART. I WAS TOLD TO CALL THEM THIS MORNING AT 7:30 AM TO ARRANGE TO HAVE MY VEHICLE TOWED TO MY LOCAL DEALERSHIP. I CALLED, LEFT A VOICE MAIL, AND MY CALL WAS NOT RETURNED IN WHAT I THINK IS A TIMELY MANNER. AFTER 4 HOURS, I CALLED AGAIN. I WAS TOLD I CAN ONLY SPEAK WITH THE CUSTOMER SERVICE REPRESENTATIVE WHO STARTED THE CLAIM. I AM CURRENTLY WAITING FOR HIM TO CALL ME BACK. THIS IS PROBABLY MORE INFORMATION THAN IS NECESSARY, SO TO SUM UP MY COMPLAINT: THERE IS A SAFETY ISSUE WITH THIS VEHICLE AND AN ISSUED RECALL, BUT THERE ARE NO PARTS TO REPAIR IT. *TR