2014 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 987 owner complaints filed for this model year. This is the 3rd highest complaint count among 23 Sorento model years with reports.
Of the 2014 reports, 23 involved a crash and 46 involved a fire. 24 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Campaign 23V652000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideMay 10, 2021
Kia Motors America (Kia) is recalling certain 2013-2015 Optima and 2014-2015 Sorento vehicles previously recalled under recall 20V-519. Brake fluid may leak inside the Hydraulic Electronic Control Unit (HECU), possibly resulting in an electrical short.
An electrical short in the HECU increases the risk of a fire while parked or driving.
Owners are advised to park outside and away from other vehicles and structures until the recall repair is completed. Dealers will install a new multi-fuse, and inspect the HECU for leaks, replacing the HECU if necessary, free of charge. Owner notification letters were mailed on July 2, 2021. This recall supersedes previous NHTSA recall number 20V-519. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC212.
Campaign 21V331000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideAug 27, 2020
Kia Motors America (Kia) is recalling certain 2013-2015 Optima and 2014-2015 Sorento vehicles. Brake fluid may leak inside the Hydraulic Electronic Control Unit (HECU), possibly resulting in an electrical short.
If the HECU short circuits, there is an increased risk of an engine compartment fire.
Kia will notify owners, and dealers will inspect the HECU for leaking brake fluid and replace the HECU if necessary, free of charge. Owners are advised to park outside and away from other vehicles and structures until the recall repair is completed. The recall began October 20, 2020. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC197.
Campaign 20V519000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 19, 2018
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Campaign 18V907000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2017
Kia Motor Company (Kia) is recalling certain 2011-2014 Optima, 2012-2014 Sorento and 2011-2013 Sportage vehicles. Machining errors during the engine manufacturing process may cause premature bearing wear within the engine.
Bearing wear may result in the engine seizing, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect the engine assembly, and replace the engine if necessary, free of charge. The recall began June 20, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC147.
Campaign 17V224000 on NHTSA.gov
Power train, axle assembly, axle shaftAug 13, 2013
Kia Motors Corp. is recalling certain model year 2014 front wheel drive Sorento vehicles manufactured January 7, 2013, through March 12, 2013; and equipped with 2.4 liter engines. Due to a manufacturing issue, the right front axle shaft may fracture.
A fractured front axle may result in a loss of power to the wheels. Additionally, if the vehicle is parked without the parking brake applied, it may roll away. Either condition increases the risk of a crash.
Kia will notify owners, and dealers will replace the front axle shaft assembly, free of charge. The recall began on September 9, 2013. Owners may contact Kia at 1-800-333-4542 . Kia's recall number is SC099.
Campaign 13V356000 on NHTSA.gov
Representative owner complaints
987 reports, newest first.
Power train, Other or unspecified, Engine, Oct 20, 2019
THE CAR WAS RUNNING PERFECTLY FINE NEVER HAD AN ISSUE WITH IT. IT RANDOMLY STARTED KNOCKING/ MAKING A LOUD NOISE FROM THE ENGINE AND SHUT OFF AS I WAS D WITH MY TWO KIDS. WHEN I TRIED TO START IT BACK UP IT CONTINUALLY SHUT OFF, IT WOULD NOT STAY RUNNING. IT WAS RUNNING AT NORMAL TEMPERATURE WHEN I PULLED OVER AND TURNED THE CAR OFF THEN TURNED THE IGNITION BACK ON THEN IT SHOWED HOT ON THE TEMPERATURE GAUGE. THIS ALL STARTED IN SAN BERNARDINO CALIFORNIA. I DID NOT UNDERSTAND WHAT THE PROBLEM WAS, SO I STARTED LOOKING UP PROBLEMS WITH A KIA SORENTO AND FOUND THIS FORM. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Engine, Oct 18, 2019
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO KING KIA (953 N FREDERICK AVE, GAITHERSBURG, MD 20879, (301) 948-3333) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, A WEEK LATER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO KING KIA WHERE THE ENGINE WAS REPLACED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Electronic stability control (ESC), Oct 16, 2019
MY BATTERY DISCHARGE LIGHT CAME ON WHILE DRIVING WITHIN 5 MINUTES MY CAR SHUT OFF WHILE DRIVING. I LOST MY POWER STEERING AND BRAKE SYSTEM. THE ABS, TRACTION CONTROL, DOOR OPEN LIGHTS, AND SEVERAL OTHER WARNING LIGHTS CAME ON ALL AT THE SAME TIME. I HAVE REPLACED THE ALTERNATOR, THE BATTERY, AND THE FUSE LINKAGE. THE LIGHT IS STILL ON AND THE CAR DRIVES FOR A FEW MINUTE THEN ALL THE WARNING LIGHTS COME ON AND THE STEERING AND BREAKING SYSTEM GO OUT AND THE CAR DIES AGAIN. THIS AS HAPPENED THREE TIMES IN THE LAST FOUR DAYS. THIS HAPPEN ON A STATE ROAD AND REQUIRED TWO TOW TRUCKS TO COME OUT.
Air bags, Seats, Oct 16, 2019
ON REGULAR TERRAIN THE DRIVERS SEAT BECAME NOTICEABLY LOOSE, AND UPON GOING OVER A SPEED BUMP AND SLIGHTLY ROUGHER TERRAIN, THE SEAT IS UNSTABLE AND MOVES OUT OF PLACE. A FEW DAYS LATER THE SENSOR LIGHT APPEARED ON THE DASHBOARD FOR THE AIRBAGS. UNCERTAIN WITH HOW IT HAPPENED, IT IS A MAJOR SAFETY CONCERN AND SHOULD BE ADDRESSED ACCORDINGLY.
Engine, Oct 15, 2019
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHEN THE VEHICLE WAS STARTED, A RATTLING NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. WHILE DRIVING 50 MPH UP A HILL AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AND STRUGGLED TO GO UP THE HILL. ONCE THE VEHICLE WAS UP THE HILL, A RATTLING NOISE OCCURRED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NALLEY KIA (7849 MALL PKWY, LITHONIA, GA 30038, (678) 374-3820) WHERE IT WAS DIAGNOSED THAT THE BEARING FELL INTO THE ENGINE AND A NEW ENGINE WAS NEEDED. THE VEHICLE WAS NOT REPAIRED AND STILL REMAINED AT THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,999.
Engine, Oct 10, 2019
MY 2014 ENGINE OVER HEATED WHICH LEAD TO A BLOWN HEAD GASKET. I WAS ON A HIGHWAY AND ALL OF A SUDDEN, THE CAR LOST POWER AND EXCESSIVELY OVERHEATED.
Engine, Oct 8, 2019, fire
UPON INITIATING AND ATTEMPTING TO ACCELERATE FROM A STOPPED POSITION WHEN A LIGHT TURNED GREEN ALL THE DASH LIGHTS WENT BERSERK, THERE WAS A LOUD POP, FOLLOWED BY SMOKE COMING FROM THE HOOD OF THE CAR. THE CAR DIED AND WAS ABLE TO BE RESTARTED FOR A SINGLE SMALL ACCELERATION TO THE SHOULDER. THICK SMOKE THEN ENGULFED THEN ENGULFED THE HOOD AND CONTINUED FOR 15 MINS. UPON BEING TOWED, THE MECHANICS CONFIRMED ALL FLUID LEVELS WERE NORMAL HOWEVER THE ENGINE IS FULLY SEIZED, UNABLE TO BE CRANKED BY HAND. THE VEHICLE WAS PURCHASED AS CERTIFIED PRE-OWNED. IN FACT, THE DEALERSHIP OWNER'S NEIGHBOR HAD PREVIOUSLY OWNED THE VEHICLE AND IT WAS EXCEPTIONALLY MAINTAINED. UNDER MY OWNERSHIP ALL REGULARLY SCHEDULED MAINTENANCE VISITS HAVE BEEN MADE AND THE OIL CHANGED APPROXIMATELY EVERY 5,00 MILES. IN APRIL 2018 A KNOCKING SOUND WAS PRESENT AND THE CHECK ENGINE LIGHT CAME ON RESULTING IN THE DEALERSHIP REPLACING THE CVT CONTROL VALVE, VALVE-OIL CONTROL, CVVT, GASKET OUTLET AND ROCKER COVERS, O-RING, BOLT FLANGES, AND MORE. ALL OF WHICH RELATE TO THE KNOWN (THOUGH UNDISCLOSED TO ME) ISSUES WITH THE GDI ENGINES. THE VEHICLE IS CURRENTLY UNUSABLE WITH A SEIZED ENGINE.
Power train, Other or unspecified, Engine, Sep 29, 2019
ON SATURDAY 9/28 - I HAPPEN TO NOTICE SOME LEAKING NEAR THE FRONT OF MY SORENTO NEAR THE RIGHT WHEEL ... I OPENED THE HOOD AND NOTICE A LEAK ALL OVER THAT SIDE OF THE CAR... TOOK THE CAR TO MECHANIC ON 9/29 AND THE MECHANIC STATED OIL IS MIXING INTO ANTIFREEZE ... WENT TO 2 MECHANICS AND BOTH DIRECTED ME TO GO TO DEALER AS THIS REPAIR SHOULD BE COVERED UNDER WARRANTY SINCE IT IS A SERIOUS AND POSSIBLY COSTLY DEFECT...
Other or unspecified, Sep 29, 2019
INTERMITTENT DOOR LOCK & TAILGATE ISSUES ... SOMETIMES THEY FUNCTION PROPERLY AND SOMETIMES NOT. PROBLEM IS I SPEND THE ENTIRE DAY AT THE DEALERS AND THE PROBLEM OF COURSE DOES NOT HAPPEN ... SO THEY CAN'T DIAGNOSE OR FIX THE PROBLEM ! THEY TELL ME TO BRING IT BACK WHEN IT HAPPENS AGAIN ! SO IT HAPPENS AGAIN AND REPEAT THE PREVIOUS SCENARIO. WTF ... I WANT THIS ISSUE FIXED ! THIS ISSUE HAPPENS WHEN STOPPED, PARKED, DAY, NIGHT, SUNNY, RAINY IT DOES NOT MATTER ! WHY CAN'T THE DEALERS COMPUTER FIND THIS INTERMITTENT PROBLEM?
Air bags, Electronic stability control (ESC), Fuel/propulsion system, Sep 28, 2019
I TOOK MY CAR TO THE FRANKLIN KIA FOR A RECALL AND THE GUY ASKED ME WHAT WAS OUT THERE FOR AND I TOLD THEM FOR THE RECALL AND HE ASKED ME WHAT ELSE IS GOING ON WITH THE CAR AND I TOLD HIM MY AIRBAG LIGHT WAS ON MY CD PLAYER WORK SOMETIMES SOMETIMES IT DIDN'T AND MY SPEAK BUTTON WORK AND SOMETIME IT DIDN'T NONE OF THOSE THINGS WORK NOW THE LIGHT IS STILL ON HE TOLD ME THERE'S NOTHING THEY COULD DO I WOULD HAVE TO PAY FOR IT
Suspension, Power train, Sep 27, 2019
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE ROLLED BACK AND RAISED UP. THE CONTACT HEARD A LOUD NOISE AND PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT CHECKED THE TIRES AND FOUND NO FAILURE. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE FOLLOWING DAY, THE VEHICLE WAS TOWED TO KIA OF LANSING (5737 S PENNSYLVANIA AVE, LANSING, MI 48911, (517) 393-5700) WHERE THE CONTACT STATED THAT THE STAFF WAS RUDE. THE CONTACT CALLED THE MANUFACTURER AND WAS REFERRED BACK TO THE DEALER. THE VEHICLE WAS STILL UNDER WARRANTY AND THE DEALER DISCOVERED THAT THE REAR DIFFERENTIAL HAD COLLAPSED IN THE REAR OF THE VEHICLE. THE DEALER INFORMED THE CONTACT THAT THE COST FOR THE REPAIRS WOULD BE APPROXIMATELY $3,000. THE CONTACT WANTED TO CHECK FOR POSSIBLE RECALLS. THE DEALER STATED THAT THE CONTACT ONLY HAD A FIVE YEAR WARRANTY; HOWEVER, THE CONTACT STATED THAT THE VEHICLE HAD A TEN YEAR OR 100,000 MILE WARRANTY. THE CONTACT MANAGED TO GET A LOANER VEHICLE WHILE THE VEHICLE WAS BEING REPAIRED. AFTERWARDS, THE CONTACT FELT THAT THE STEERING WAS OFF AND THE MANUFACTURER REFERRED HER TO ANOTHER DEALER. THE CONTACT REFUSED AND DID NOT FEEL SAFE DRIVING THE VEHICLE. THE STEERING WAS NOT REPAIRED AGAIN. THE FAILURE MILEAGE WAS 34,685.
Vehicle speed control, Sep 27, 2019, crash
CAR WAS IN DRIVE IN A PARKING LOT, WHEN ACCELERATOR PEDAL WAS PUSHED IT STUCK AND WOULD NOT RELEASE, CAR SPED AT A HIGH RATE OF SPEED EVEN WITH BRAKE AND EMERGENCY BRAKE ON. I TRIED TAKING CAR OUT OF GEAR AND IT WENT INTO REVERSE AT A HIGH RATE OF SPEED. FINALLY I WAS ABLE TO TURN CAR OFF BUT I AM SCARED TO DRIVE IT.
Steering, Engine, Fuel/propulsion system, Sep 25, 2019
ENGINE LEAK FROM UNDER THE MOTOR. THAT WAS SUMMER TIME 2019
Vehicle speed control, Sep 17, 2019
CRUISE CONTROL MECHANISM IS WORKING IMPROPERLY. DOES NOT ALWAYS TURN ON, SOME TIMES CAN SET CRUISE WITH THE CANCEL BUTTON. CAN NEVER SET WITH THE ACTUAL SET BUTTON. VERY FAULTY AND DANGEROUS
Engine, Sep 16, 2019
AT THE BEGINNING OF AUGUST 2019, MY AIR CONDITIONER STARTED PUTTING OUT HOT AIR. I HAD MY OIL CHANGED AT THE KIA DEALERSHIP ON 8/16 AND THEY DID THE USUAL SAFETY CHECK AND THEY DIDN'T MENTION ANYTHING (I FORGOT TO MENTION THE AIR CONDITIONING). ON 8/25 I WAS DRIVING HOME AND IT WAS VERY HOT OUT AND THE A/C WAS STILL NOT WORKING. I NOTICED AS I PULLED INTO THE DRIVEWAY AT MY HOME, THE ENGINE TEMP GAUGE WAS FULLY ON "H" HOT. I DECIDED TO TAKE IT BACK TO THE KIA SERVICE THE NEXT MORNING. AFTER THEY REVIEWIED IT, THEY DETERMINED I HAD "CATASTROPHIC ENGINE FAILURE" WHICH WAS WHY THE A/C WASN'T WORKING. MY MODEL WAS NOT SPECIFICALLY RECALLED AT THE TIME. THEY DETERMINED IT WAS COVERED BY THE EXTENDED WARRANTY AND THEY ARE PUTTING IN A NEW ENGINE COMPLETELY. THIS IS STILL A SERIOUS SAFETY CONCERN WITH KIA ENGINES OVERALL.
Engine, Sep 12, 2019
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING, THE ACCELERATOR PEDAL TRAVELED TO THE FLOORBOARD, BUT THE VEHICLE DID NOT ACCELERATE. THE CONTACT GLIDED INTO A PARKING LOT AND SHUT OFF. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC TESTED THE VEHICLE, RECHARGED THE BATTERY, AND STATED THAT THE ENGINE WAS DESTROYED AFTER A LOUD KNOCKING SOUND WAS HEARD WHEN ATTEMPTING TO RESTART THE VEHICLE. BATTLEGROUND KIA (2927 BATTLEGROUND AVE, GREENSBORO, NC 27408, (336) 295-1542) WAS CONTACTED AND ATTEMPTED TO GET THE CONTACT TO TRADE IN THE VEHICLE AND PURCHASE A NEW ONE. THE CONTACT SEARCHED THE VIN ON THE NHTSA WEBSITE AND DID NOT SEE ANY RECALLS. THE MANUFACTURER WAS CONTACTED, PROVIDED A CASE NUMBER, AND ARRANGED TO HAVE THE VEHICLE TOWED TO THE DEALER. THE DEALER CONFIRMED THE VEHICLE WAS NOT INCLUDED A RECALL AND WOULD REFER THE CASE BACK TO THE MANUFACTURER. THE CONTACT CALLED BACK AND WAS INFORMED THAT THE CASE WAS DECLINED WITH NO REASON GIVEN AND THE CASE WOULD BE ESCALATED TO A HIGHER LEVEL. THE FAILURE MILEAGE WAS 107,000.
Engine, Sep 10, 2019
KIA ENGINE RECALL. 2014 KIA SORENTO HAS THE 3.3 V6 LAMBDA II ENGINE. DRIVING CAR ON FREEWAY AND SUDDENLY LOUD KNOCKING NOISES COMING FROM ENGINE THAT BECAME LOUDER WITH ACCELERATION - MAKING CAR UNDRIVEABLE. HAD VEHICLE TOWED TO DEALERSHIP, IT IS CURRENTLY STILL THERE - DIAGNOSIS SO FAR IS METAL SHAVINGS IN OIL PAN, ENGINE FAILURE. THIS IS THE SAME ISSUE DESCRIBED IN THE THE KIA RECALL WITH THE THETA II ENGINES. CALLED KIA AND ALL THEY SAID WAS THEY WOULD ONLY OPEN A CASE NUMBER. SO FAR THEY HAVE NOT INCLUDED THIS ENGINE IN THE RECALL. SEARCHING ONLINE, THERE ARE OTHERS WITH THE 3.3 LAMBDA II ENGINE EXPERIENCING THIS ISSUE. THIS ENGINE NEEDS TO BE INCLUDED IN THE RECALL, IT IS A SEVERE SAFETY ISSUE.
Engine, Sep 6, 2019
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE IN TRAFFIC, THE VEHICLE DECELERATED AND LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO VICTOR VALLEY KIA (14644 VALLEY CENTER DR, VICTORVILLE, CA 92395, (760) 955-0046) WHERE IT WAS DIAGNOSED; HOWEVER, THE CONTACT DID NOT RECEIVE THE RESULTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 70,000.
Steering, Sep 2, 2019
HEARING CLICK WHEN TURNING STEERING WHEEL WHEN DRIVING TOOK IT TO THE DEALER AND THEY CAN'T FIND THE PROBLEM SEEMS LIKE IT'S GETTING WORSE EVERY DAY WE PAID LOT OF MONEY FOR THIS VEHICLE AND IT'S EVERY DAY CAR WE ARE SO AFRAID FOR OUR SAFETY IS NOT TIE ROD OR AXLE WE ASK OTHER MECHANIC DEALER TOLD US THAT NOTHING IS WRONG WITH OR SUV BUT I PROVE THEM THAT CAR IS MAKING BIG CLICK ONCE WHEN YOU TURN THE WHEEL IT DOES IT ON BOTH SIDES CAN SOMEBODY PLEASE HELP US! IT'S BEEN GOING ON SINCE WE BUY IT BUT IT'S GETTING LOUDER AND TO BE HONEST DOESN'T FEEL SAFE OR COMFORTABLE SPECIALLY DRIVING IT WITH KIDS IN IT WE ARE THINKING TO GET A LAWYER AND SUE THE DEALER WE HAVE NO CHOICE WE PAID THIS CAR LOT OF MONEY AND WE EXPECTING TO BE SAFE FOR OUR FAMILY WHY YOU SELLING SOMETHING IF IS NOT SAFE FOR OTHERS TO USE SOMEBODY HAS TO TAKE RESPONSIBILITY FOR IT !
Steering, Engine, Fuel/propulsion system, Sep 2, 2019
WHEN TRAVELLING ON A HIGHWAY AT SPEEDS OF 70-73 MPH, AFTER 45 MINUTES TO ONE HOUR OF DRIVING THE CAR SHUTS ITSELF OFF. THE CAR STOPS COMPLETELY, THE ENGINE SHUTS ITSELF OFF, THERE IS NO POWER STEERING, AND NO AIR CONDITIONING AND NO LIGHTS. THE RADIO CONTINUES TO WORK, WHICH OF COURSE IS THE LEAST OF MY CONCERNS. AFTER PULLING OVER TO THE SIDE OF THE ROAD AND WAITING FOR SEVERAL MINUTES THE CAR WILL START BACK UP AGAIN...UNTIL IT DOESN'T. THE KIA DEALERSHIP HAS BEEN UNABLE TO DETERMINE WHAT THE PROBLEM IS.
Visibility, Aug 16, 2019
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING 60 MPH, THE SUN ROOF EXPLODED WITHOUT WARNING OR IMPACT. WHEN THE GLASS WAS SHATTERED, THE DRIVER SUSTAINED MINOR CUTS TO THE RIGHT HAND AND ARM THAT DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT STATED THAT THIS WAS THE SECOND OCCURRENCE OF THE FAILURE. THE CONTACT'S INSURANCE COMPANY ADVISED HER TO TAKE THE VEHICLE TO A GLASS COMPANY TO BE REPAIRED. THE FAILURES WERE NOT DIAGNOSED BY AN INDEPENDENT MECHANIC OR DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. CONSUMER STATED THE SUNROOF EXPLODED FOR NO REASON AT ALL. I DID NOTIFIED THE HEADQUARTERS OF KIA AND PROVIDED PICTURES FROM BOTH INSTANCES AND THE PERSON SAID THAT THEY WON'T DO ANYTHING AT ALL. THIS IS A SAFETY ISSUE THAT THIS HAPPENED NOT ONCE; BUT TWICE IN THE SAME VEHICLE. *JB
Engine, Fuel/propulsion system, Aug 14, 2019
CATALYTIC CONVERTER NEEDING TO BE REPLACED AT 88K MILES. LOST POWER/ACCELERATION ON HIGHWAY
Vehicle speed control, Engine, Aug 11, 2019
ON SEVERAL OCCASIONS MY TRUCK SHUTS DOWN, BASICALLY THE WHEEL LOCKS AND THE TRUCK LOSES POWER, AND RESTARTS BY ITSELF. RECENTLY I WAS ON THE FREEWAY AND THE ENGINE LIGHT, OIL LIGHT AND TRACTION CONTROL LIGHT CAME ON AND I LOST SPEED, I STEPPED ON THE GAS AND TRUCK WAS NOT MOVING, I WAS ABLE TO GET TO THE SHOULDER AND LOST COMPLETE POWER. I DID NOTICE WHEN I TURNED OFF THE AIR CONDITIONING THE TRUCK WOULD START BUT AS SOON AS I TURNED ON THE AC THE SAME THING HAPPENED. I HAVE HAD A LOT OF TROUBLE WITH THIS TRUCK SINCE I BOUGHT IT.
Power train, Engine, Aug 7, 2019
DRIVING AT A SPEED OF 60 MPH . CAR SUDDENLY STARTS LOOSING POWER SLOWING TO A COMPLETE STOP WITH NO WARNINGS. NOT OVERHEATING, NOT OUT OF FUEL, ELECTRICAL ALL WORKS. NO APPARENT REASON THE SWITCHES COME ON AND WORK . ENGINE SIMPLY WILL NOT TURN OVER . NO CRANKING ACTION AT ALL.
Other or unspecified, Aug 6, 2019
THIS PAST SATURDAY MY CHILDREN AND I WERE DRIVING BACK HOME TO UTAH COUNTY FROM IDAHO AND WHILE ON THE FREEWAY 3/4MILE FROM THE PROVO CENTER STREET EXIT GOING 75MPH WE ALL OF A SUDDEN HEARD A VERY LOUD BOOM! IT SOUNDED LIKE A BOMB WENT OFF IN OUR CAR, I WAS SO CONFUSED AND MY KIDS WERE SCARED. THERE WAS WIND COMING IN FROM SOMEWHERE, BUT I DIDN'T REALIZE IMMEDIATELY THAT IT WAS THE FROM THE SUNROOF. I LOOKED BACK WHERE MY CHILDREN WERE SEATED AND COULD SEE LITTLE BLACK SHARDS OF SOMETHING COMING IN THROUGH THE SIDES OF THE FABRIC SUNROOF COVER. WHILE I WAS SLOWING DOWN TO PULL OVER I ASKED MY OLDEST SON WHAT THE BLACK STUFF WAS, HE SAID 'MOM, IT IS GLASS.' I HAD MY KIDS COVER THEIR BODIES WITH THEIR BLANKETS THAT THEY HAD WITH THEM FOR PROTECTION AGAINST THE FLYING GLASS, UNTIL I COULD SLOW DOWN COMPLETELY.ONCE PULLED OFF THE SIDE OF THE FREEWAY I STOOD UP ON THE OUTSIDE OF MY DRIVER DOOR JAM AND COULD SEE THAT MY SUNROOF HAD A GIANT HOLE IN IT AND WHAT LITTLE GLASS REMAINED WAS SHATTERED INTO THOUSANDS OF PIECES. THERE WAS NOT A SEMI OR LARGE TRUCK IN FRONT OF ME THAT COULD HAVE KICKED SOMETHING UP ONTO MY CAR. I DON'T RECALL EVER RUNNING OVER ANYTHING OR SEEING ANYTHING FLIP UP. I LITERALLY HAVE NO CLUE WHAT HAPPENED. NOW WE ARE STUCK WITH A HUGE BILL AND FILING A CLAIM ON OUR INSURANCE FOR SOMETHING THAT I CAN'T EXPLAIN. FOR SOMETHING THAT WASN'T MY FAULT NOR ANOTHER VEHICLES FAULT. I SPOKE WITH MY LOCAL KIA DEALERSHIP AND THEY PRETTY MUCH TOLD ME THAT I WAS SOL BECAUSE I AM PAST THE 5 YEAR OR 60,000 WARRANTY. WINDOWS ARE NOT JUST SUPPOSED TO EXPLODE! THIS IS NOT OKAY!