2015 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 750 owner complaints filed for this model year. This is the 7th highest complaint count among 23 Sorento model years with reports.
Of the 2015 reports, 20 involved a crash and 14 involved a fire. 24 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideMay 10, 2021
Kia Motors America (Kia) is recalling certain 2013-2015 Optima and 2014-2015 Sorento vehicles previously recalled under recall 20V-519. Brake fluid may leak inside the Hydraulic Electronic Control Unit (HECU), possibly resulting in an electrical short.
An electrical short in the HECU increases the risk of a fire while parked or driving.
Owners are advised to park outside and away from other vehicles and structures until the recall repair is completed. Dealers will install a new multi-fuse, and inspect the HECU for leaks, replacing the HECU if necessary, free of charge. Owner notification letters were mailed on July 2, 2021. This recall supersedes previous NHTSA recall number 20V-519. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC212.
Campaign 21V331000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideAug 27, 2020
Kia Motors America (Kia) is recalling certain 2013-2015 Optima and 2014-2015 Sorento vehicles. Brake fluid may leak inside the Hydraulic Electronic Control Unit (HECU), possibly resulting in an electrical short.
If the HECU short circuits, there is an increased risk of an engine compartment fire.
Kia will notify owners, and dealers will inspect the HECU for leaking brake fluid and replace the HECU if necessary, free of charge. Owners are advised to park outside and away from other vehicles and structures until the recall repair is completed. The recall began October 20, 2020. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC197.
Campaign 20V519000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 19, 2018
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Campaign 18V907000 on NHTSA.gov
Representative owner complaints: engine
364 reports, newest first. Show all
Electrical system, Engine, Jun 30, 2021
On June 23rd my 2015 Kia Sorento with a 3.3 l engine V6 started making noises and I called a dealership and they asked if it sounded like knocking noises and I said no it sounded more like exhaust noise within an hour my car was losing power it was idling very rough and I took it into the dealership and they said that I need ed an entire new engine. However I had been in there on June 14th and they told me that my oil level was good and there were no leaks but on June 23rd suddenly I had 0 oil in my engine and they were claiming that it was my issue however it is The exact issue that Kia has had with this model and make but different engine. My car has 91000 miles on it I use full synthetic oil I had it changed 6000 miles ago it was fine then I have had the maintenance done on my car and there were 0 warning lights on my - for either oil or engine that is why I checked electrical I was told by the dealer that there Oil lights and engine lights often don't come on when they have a problem with the car. This is a huge safety issue and if it's starting to happen on the 3.3 engine this needs to be looked at immediately I know someone who owns the exact same year exact same engine and they have been dealing with this type of thing as well
Engine, Jun 29, 2021
The contact owns a 2015 Kia Sorento. The contact stated while driving 35 mph, there was an abnormal sound coming from the engine. The vehicle loss motive power without warning. The vehicle was towed to the dealer where the oil level was inspected. The contact was informed that there was too much oil in the engine. The vehicle was then towed to Nucar Kia of Tilton (40 Tilton Rd lot a, Tilton, NH 03276) and diagnosed that the failure was related to a manufacturer's recall for the Occupant Detection System (ODS). The vehicle was not repaired and remained at the dealer. The contact stated that the manufacturer declined to provide the recall repair since the contact had not gotten the manufacturer's recall for the ODS software update. The contact stated that the manufacturer’s recall letter stated that if the air bags functioned properly, there was no need to contact a Kia dealer for the recall repair. The failure mileage was 53,000. Consumer stated knock sensor recall was not received although dealer states otherwise. Lawsuit states without knock sensor Kia is not responsible for warranty coverage.
Engine, Jun 29, 2021
Low audible knocking in engine compartment that progressively became louder over the next 2 days. Engine stalled, flashing check engine light appeared. Vehicle is now un-drivable because of a P1326 code that is common in these Hyundai/Kia engines. Oil change was last done less than 2 months ago and an oil change plus facility. A campaign suggests this is a defect of the engine. There is a class action suite in favor of the owners of this and other vehicles with Hyundai/Kia engines.
Engine, Jun 27, 2021
Had engine replaced due to recall and now its doing the same thing as it was before the engine replacement by kia. I was going 65mph with cruise control active on the highway and all of a sudden it slowed me down to 20mph, check engine light blinking and went into limp mode. Will not go over 2000rpm and literally shifts like a standard when it is an automatic. This is such bull on having these issues, and doing the same crap as it did before the engine replacement which was done in March/April. I hope I dont have to keep driving it til it throws a rod like before in order to get it replaced and fixed. Kia is not a safe vehicle. I would like a rental.
Engine, Jun 14, 2021
In late Feb. 2021 my check engine light came on, as well as my UVO system telling me there was something wrong with my emission's control systems. I immediately stopped & had the code read. P0447 Evaporative Emission system-Vent Control Circuit Open. My husband researched & found there was a wire broken, it was fixed. The check engine light went out for approximately 2 days & in early March, same thing, check engine light, stopped & check the code reading, yep same exact issue. We completed a full tune up on the vehicle, new wires, plugs, everything, fluids. Check engine light went out again & once again 2 days later yep same exact issue as well as it indicating the timing cam sensor was bad. With this new code, I made an appointment to take it to the dealership. 3/28/21 my appt date. Took the vehicle in, was told they would send a video of the inspection (which they did not)via text & they would complete the software update for the knock sensor. When they were done, they came out stating there was slug in my engine & it needed a new engine. They wanted all my oil change records & said they would try to get Kia to pay for it. They charged me 150 for the diagnosis, of which they never showed us any pictures of slug from the engine, nor did they ever really say what was wrong. Now I am doing research & find there was a recall for 2.4L engines and they want to charge me to put in a new engine, when these are the ones that have issues. By the way, they us if we drive it the engine will blow up, well I don't have a choice but to drive a vehicle I am still paying on as I do work. It hasn't blown up yet! Is it possible they thought they had a dummy in their presence and found metal shavings & just didn't tell me. Also when the check engine light came on, it didn't change the driving, other than the vehicle has used about a Quart of oil a month, I have had no other issues. I just want my vehicle fixed!
Engine, Jun 13, 2021, crash, fire
As soon as I pulled it off the lot within a few months I had some stalling where it would only go 30 mph I was pushing down on the gas full blown and then all of a sudden it would jerk and then it would go again I took it to the dealership the first time in 2016 and I told him that and they said they couldn't help me there was nothing wrong with it so I said okay second time and did it I took it back there and said there's something wrong do some testing they did some testing nothing. I was doing 70 mph and it jerked on me it slowed all the way down to 30mph by it self a semi I just passed I ended up hitting the milepost marker went through four lanes of traffic that semi almost hit me and killed me $10,000 worth of damage to my car I told guys need to figure this out. Kia they said nothing was wrong with it I got the body damage fixed I had full coverage. I went in again and told them there's something wrong with this vehicle they said it was fine so then I drove it for about a year it kept stalling but then it caught on fire smoke started coming out of the engine compartment as I was driving and my gauges went crazy went all the way to hot so I pulled over . I jumped out another person pulled over that was coming the opposite way and yelled get away from the car just in case it blow up it was white smoke at first and then it started turning into black smoke it was burning something had to sit there for hours we called Kia told him to come get it engine had caught on fire. Kia then said theyre replacing engine they did the inspection at no time did they tell me there were any recalls. It took all that for them to finally help me. I bought a new car for a reason I spent over $32,000 for this reliable car I wouldn't take it on a trip it's unsafe my headlights go out all the time I'm sick of buying bulbs so I don't drive at night. I need a new vehicle I got one of the bad seeds kia had yet to say there in the wrong. I am still waiting for them to help 4 years now
Engine, May 31, 2021
Engine failure due to bad rod bearing. Kia will not fix the engine due to a software update not fixed previously. This vehicle was just purchased. A software update will not fix a premature engine failure. The update only turns on the check engine light if the knock sensor detects a knock.
Engine, May 13, 2021
MY CHECK ENGINE LIGHT CAME ON WHILE DRIVING. THE CAR DID NOT SEEM TO BE HANDLING ANY DIFFERENT THEN NORMAL, ASIDE FROM A RECENT RATTLING SOUND ON START UP THAT WOULD LESSEN AFTER IDLING/RUNNING FOR A FEW MINUTES. I TOOK IT IN TO GET THE CODE READ, AND WAS GIVEN A CODE INDICATING THE TIMING CAM WAS OFF. ONCE I GETS TOOK IT INTO THE DEALERSHIP IT WAS DETERMINED I NEEDED A NEW ENGINE DUE TO METAL SHAVINGS FOUND IN MY OIL FILTER AND PAN. THE OIL WAS ALSO NOTED TO BE VERY LOW, DESPITE ME HAVING PERFORMED THE OIL CHANGES AT PROPER INTERVALS. I SINCE HAVE LEARNED ABOUT THE ENGINE RECALLS FOR THE SAME YEAR, BUT IN THE SMALLER 4 CYLINDER 2.0 AND 2.4L ENGINES. UPON LEARNING ABOUT THIS AND LOOKING FURTHER INTO IT, I HAD READ THAT ON SEVERAL CONSUMER WEBSITES THAT OTHERS WITH THE SAME YEAR AND LARGER 3.3L V6 ENGINE AS MINE WERE HAVING THE SAME ISSUE OF ENGINE FAILURE DUE TO METAL SHAVINGS FOUND DESPITE ALSO PERFORMING PROPER MAINTENANCE OF THE VEHICLE. SO MY ISSUE IS NOW I NEED A MEW ENGINE AS HAVE OTHERS, BUT IT IS NOT RECOGNIZED AS PART OF THE ISSUE WITH THE SMALLER ENGINE 2015 SORENTO'S.
Engine, Apr 30, 2021
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED WHILE DRIVING AT 60 MPH AND APPROACHING A HIGHWAY EXIT, THE CONTACT SLOWED DOWN. AFTER ENTERING THE EXIT RAMP, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT SLOWLY DRIFTED TO THE SIDE OF THE ROADWAY AND THEN HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC DIAGNOSED THAT THE ENGINE SEIZED AND NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS THEN TOWED TO MYRTLE BEACH KIA (4811 US-501, MYRTLE BEACH, SC 29579, (843) 444-8000) TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000.
Electrical system, Engine, Apr 28, 2021
WHILE DRIVING MY CAR DOWN THE FREEWAY GOING 77MPH MY CAR FAILED TO SHIFT WHILE GOING UP A HILL AND STARTED MAKING A KNOCKING NOISE WHILE IN CRUISE CONTROL. THEN OUT OF CRUISE CONTROL THE CAR MADE A LOUD BAG AND POP AND SMOKED. WE PULLED OVER AND THE CAR MOTOR HAD THEN BEEN SEIZED AND WOULD NOT START. KIA MOTOR IS DECLINING TO REPLACE MY MOTOR BASED ON THE PRODUCT IMPROVEMENT CAMPAIGN OF 18V907000 BECAUSE THEY STATE THAT I FAILED TO HAVE THE CAR INSPECTED WITH THIS CAMPAIGN. KIA MOTORS TOLD ME THAT THEY SENT THE PRODUCT IMPROVEMENT CAMPAIGN NOTICE TO THE PREVIOUS OWNER IN 2018 BUT THAT IT WAS STILL MY FAULT THAT THE INSPECTION WAS NOT DONE AND THE KNOCK SENSOR WASN'T ADDED. I LET THEM KNOW I KNEW NOTHING ABOUT THIS BECAUSE I NEVER RECEIVED THE LETTER BECAUSE IT WAS NOT SENT TO ME AND I WAS NOT NOTIFIED AND THE CONSUMER AFFAIRS SUPERVISOR SAID IT WAS STILL MY FAULT FOR NOT CALLING KIA WHEN I PURCHASED THE CAR IN 2015 TO LET THEM KNOW I AM THE NEW OWNER AND TO GIVE THEM MY INFORMATION.
Engine, Apr 14, 2021
WHILE DRIVING MY VEHICLE, THE ENGINE "SHUT OFF" AND THE VEHICLE SUDDENLY STOPPED RUNNING. I WAS ABLE TO GET THE VEHICLE TO COAST SOMEWHAT OFF THE ROAD AT A ROUND-ABOUT. I HAD MY 3 YEAR OLD DAUGHTER IN THE VEHICLE AND IT WAS VERY COLD. I WAS TOLD LATER THE ENGINE HAD SEIZED AND THERE WERE METAL SHARDS DISPERSED ALL OVER THE SYSTEM. WHEN I LOOKED INTO THIS ISSUE, MANY KIA VEHICLES HAVE HAD RECALLS ON ENGINES WITH THIS EXACT ISSUE, BUT MY VEHICLE IS NOT INCLUDED IN THESE RECALLS. MY VEHICLE HAS AROUND 70,000 MILES ON IT AND I STILL OWE 8000$ ON THE VEHICLE, WHILE MY REPAIRS WILL BE AROUND 6500$. I HAVE DONE ALL ROUTINE MAINTENANCE ON THE VEHICLE AND HAD MY OIL CHANGED AND FLUIDS CHECKED TWO WEEKS PRIOR TO THIS INCIDENT.
Engine, Mar 26, 2021, fire
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT THEIR SON WAS DRIVING AT 55 MPH AND STOPPED AT A RED LIGHT WHEN THE CONTACTS SON PROCEEDED TO DRIVE AFTER THE LIGHT TURN GREEN, THEY SAW SMOKE COMING FROM UNDERNEATH THE FRONT HOOD OF THE VEHICLE. THE CONTACTS SON PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACTS SON AND HIS GIRLFRIEND GOT OUT OF THE VEHICLE AND ANOTHER DRIVER PULLED OVER STATED THEY SAW FIRE COMING FROM THE REAR UNDERNEATH OF THE VEHICLE. THE OTHER DRIVER HAD A FIRE EXTINGUISHER AND EXTINGUISHED THE FIRE FROM THE UNDERNEATH THE FRONT HOOD AND UNDER THE VEHICLE. NO WARNING LIGHT ILLUMINATED FROM THE VEHICLE. NO ONE WAS INJURED, THE FIRE DEPARTMENT DID ARRIVE TO THE SCENE BUT THERE WAS NO FIRE REPORT FILED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE NEXT DAY THE CONTACT CALLED THE LOCAL DEALER MARTIN KIA (289 E CLEVELAND AVE, NEWARK, DE 19711 PHONE: (302) 738-5200) AND HAD THE VEHICLE TOWED TO THE DEALER WHERE THE CONTACTS INSURANCE COMPANY INSPECTED AND DIAGNOSED THE FAILURE AS MECHANICAL FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000.
Engine, Mar 20, 2021
AFTER MY 2015 KIA SORENTO SX WAS RECALLED FOR FAULTY ENGINE; IT WAS REBUILT. HOWEVER, MY CAR HAS RECENTLY STALLED WHILE DRIVING AND I HAD TO GET IT TOWED TO THE DEALERSHIP. I WAS TOLD THERE WAS ANOTHER ENGINE OIL LEAK. THEY CLAIMED TO REBUILD THE ENGINE, BUT I AM HAVING THE SAME EXACT ISSUE. I HAVE HAD NOTHING BUT ISSUES SINCE PURCHASING THIS CAR. THIS IS A VERY DANGEROUS PROBLEM, AND COULD HAVE RESULTED IN A FIRE CAUSING SERIOUS BODILY HARM OR WORSE. I AM ASKING FOR ANOTHER RECALL, BECAUSE APPARENTLY THE FIRST TIME THEY ALLEGEDLY FIXED THE FAULTY ENGINE WAS TO NO AVAIL AS I AM HAVING THE EXACT SAME ISSUE AS I HAD PRIOR TO THE ENGINE BEING REBUILT. THE PROBLEM HAS NOT BEEN REMEDIED. I ALSO READ SEVERAL NEWS ARTICLES WHERE THERE WAS RECENT RECALL ON THE KIA SORENTO MODELS AS WELL AS SEVERAL OTHERS. HOWEVER, UPON SEARCHING TO CHECK IF THERE WAS IN FACT ANOTHER RECALL, THERE IS NOT. THIS IS CONFUSING AND I WOULD LIKE TO KNOW WHAT IS GOING ON AS SEVERAL NEWS ARTICLES STATE INDEED 2015 KIA SORENTO HAS ANOTHER RECALL.
Engine, Mar 17, 2021
VEHICLE LOST POWER WHILE DRIVING. THERE WERE NO WARNING LIGHTS, NO CHECK ENGINE LIGHTS. DAUGHTER IN-LAW WAS DRIVING VEHICLE. SHE MADE IT HOME WITH VEHICLE. MY SON LOOKED AT VEHICLE WHEN HE GOT HOME FROM WORK. HE FOUND OIL TO BE LOW, OIL WAS CHANGED IN JANUARY. NO SIGNS OF OIL LEAKING. HE REMOVED OIL FILTER AND FOUND METAL SHAVINGS IN OIL. MY SON IS A SMALL ENGINE/DIESEL MECHANIC. HE HOOKED UP HIS CODE READER, ERROR READINGS WERE RELATED TO CYLINDER BANK. THEY HAD VEHICLE TOWED TO CLOSET KIA DEALER, ABOUT 70 MILES, VERDICT FROM DEALERSHIP NEEDS NEW ENGINE AT TUNE OF $10,000. MY SON CANNOT AFFORD A $10,000 REPAIR BILL, HE HAD THE VEHICLE TOWED HOME. THE VEHICLE HAS ABOUT 125,000 MILES ON IT. MY CONCERNS WITH THIS ARE WHY NO WARNING OR CHECK ENGINE LIGHTS? MY SECOND CONCERN IS THAT THE KIA RECALL AND CLASS ACTION LAWSUIT AND SUBSEQUENT SETTLEMENT MAYBE SHOULD HAVE INCLUDED THE V6 ENGINES. KIA IS KNOWN FOR ENGINE PROBLEMS. AND MAYBE I CAN'T EVEN BE THE ONE TO ENTER THIS REPORT SINCE I AM NOT VEHICLE OWNER BUT I AM NOT WILLING TO ROLLOVER AND GIVE UP. MY SON JUST WANTS TO BE RID OF VEHICLE AND TRY GET OUT FROM UNDER THE $8,000 HE STILL OWES ON LOAN. I THINK THIS IS A CONTINUATION OF THE ENGINE PROBLEMS KIA HAS.
Power train, Engine, Mar 15, 2021
I NOTICED MY 2015 KIA SORRENTO WAS IDLING VERY HARD. THIS STOPPED MOMENTARILY AND THEN BEGAN AGAIN AND THE ENGINE LIGHT BEGAN FLASHING. THE VEHICLE STRUGGLES TO ACCELERATE AND I TURNED THE VEHICLE OFF. UPON INSPECTING THERE WAS NO OIL LEAK BUT LITTLE TO NO OIL IN THE ENGINE AND NO INDICATION OF A PROBLEM. THE VEHICLE WAS ROUTINELY OIL CHANGED AND MAINTAINED.
Electrical system, Exterior lighting, Engine, Mar 14, 2021
TOOK MY CAR TO THE MECHANIC FOR A SECOND OPINION REGARDING LOW BEAM LIGHTS SHUTTING OFF WHEN I TURN ON THE HIGH BEAMS. THIS OCCURRED FREQUENTLY WHEN USING HIGH BEAMS. ALSO, MY HEADLIGHTS (LOW BEAMS) CONSISTENTLY BURNT OUT. HAD TO INSTALL 2-3 NEW BULBS IN EACH HEADLIGHT (WITHIN 1 YR.). MECHANIC SAID PROBLEM IS MORE THAN JUST THE LIGHTS, THE KNOCK SENSOR WAS BAD AND NEEDED MORE WORK THAN WHAT THEY WERE WILLING TO DO AND RECOMMENDED ME GOING BACK TO KIA. DRIVING HOME FROM MY MECHANIC, I WAS ON THE SURFACE STREETS TO GET ON THE FREEWAY, A KNOCKING NOISE OCCURRED WHEN ACCELERATING, SOUNDED LIKE IT WAS GOING TO THROW A ROD, WHICH LED ME TO CHECK THE OIL. MY OIL CHANGES ARE COMPLETED ON SCHEDULE AND WAS NOT DUE FOR ANOTHER OIL CHANGE FOR 3,000 MILES. THE OIL WAS BONE DRY. I PUT IN 4 QUARTS OF OIL AND DROVE ON SURFACE STREETS, BACK TO MY MECHANIC. MECHANIC SAID IT IS ABOUT TO THROW A ROD AND THAT I NEEDED TO DRIVE IT SLOWLY AND GET IT TO KIA. AS I DROVE THE CAR HOME ON THE FREEWAY, I WAS IN THE NUMBER ONE LANE, PASSING A SEMI-TRUCK IN THE NUMBER TWO LANE, CAR STARTED SHAKING, ALL THE LIGHTS STARTED BLINKING, THE ORANGE STEERING WHEEL WARNING LIGHT WENT ON AND THE ENTIRE CAR COMPLETELY SHUT DOWN. I HAD TO COAST TO THE SHOULDER ON THE FREEWAY. I HAD NO HAZARDS OR BLINKERS. TOW TRUCK ARRIVED AND CHECKED MY OIL, HE SAID THERE WERE METAL SHAVINGS AND BARELY ANY OIL. TOWED THE CAR BACK TO THE MECHANIC AND THEY SAID I NEEDED A NEW ENGINE. HAD THE CAR TOWED TO MY HOME AND IT NOW SITS IN MY DRIVEWAY. PRIOR AND DURING ALL OF THIS, NOT ONE TIME DID ANY WARNING LIGHTS ON THE DASHBOARD GO ON (OTHER THAN THE ONE STEERING WHEEL LIGHT WHEN THE CAR SHUT DOWN).
Structure, Engine, Feb 21, 2021
I HAVE HAD COMPLETE ENGINE FAILURE WHILE DRIVING AND ALSO PAINT CHIPPING IN SEVERAL AREAS.
Service brakes, Hydraulic, Engine, Feb 19, 2021
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE HER MOTHER WAS DRIVING 30 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. AN AUDIBLE ENGINE FAILURE WARNING AND A NO SERVICE MESSAGE APPEARED ON THE INFOTAINMENT SYSTEM. THE CONTACT DROVE THE VEHICLE TO SUNTRUP KIA SOUTH (6263 S LINDBERGH BLVD, ST. LOUIS, MO 63123) FOR THE VEHICLE TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 20V519000 (SERVICE BRAKES, HYDRAULIC) AND WAS INFORMED THAT THE RECALL COULD NOT BE SERVICED SINCE THE COMPUTER SYSTEMS WERE DOWN. THE CONTACT THEN CONTACTED THE MANUFACTURER, WHO CONFIRMED THAT THE COMPUTER SYSTEMS WERE DOWN. THE CONTACT WAS ADVISED TO STOP DRIVING THE VEHICLE AS THERE WAS POTENTIAL FOR THE VEHICLE TO CATCH ON FIRE. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 68,405. PARTS DISTRIBUTION DISCONNECT.
Engine, Feb 18, 2021
WENT GOT MY OIL CHANGED.THE TECH SAID YOU HAVE A ROD KNOCK THE SORENTO ONLY 80.000 MILES ON IT.
Engine, Jan 20, 2021
I WAS RETURNING HOME FROM A TRIP (TRAVELING @~70 MPH) WHEN I SUDDENLY LOST ALL POWER AND HAD TO COAST TO THE SHOULDER ON THE SB 5 FWY. I WAS FORTUNATE AS THERE WERE MANY LARGE TRUCKS AND OTHER VEHICLES WHICH I WAS ABLE TO AVOID. AS I CAME TO A STOP THE CAR SHUT OFF AND I WAS UNABLE TO RESTART IT. 12 HOURS LATER AND HUNDREDS OF DOLLARS IN TOWING FEES, I HAD MY MECHANIC TAKE A LOOK AND WAS TOLD THE ENGINE HAD SEIZED. WHAT!!! I HAD RECENTLY HAD A SCHEDULED OIL CHANGE AND WAS NOT DUE FOR A COUPLE OF THOUSAND MILES. THIS ALL OCCURRED WITHOUT WARNING: NO CHECK ENGINE LIGHT, LOW PRESSURE OIL INDICATOR, OR EVEN OVERHEATING TEMPERATURE. WAITING TO GET IT BACK FROM MY MECHANIC WHERE I WILL PARK IT AND CONTINUED TO MAKE PAYMENTS ON A VEHICLE THAT COSMETICALLY LOOKS GREAT BUT IS WORTHLESS. QUICK QUOTE FOR NEW ENGINE AND LABOR IS ABOUT 6 TO 7K. I HAVE A FEELING THIS IS THE BEGINNING OF A NIGHTMARE THAT STARTS WITH A K AND END WITH AN IA.
Engine, Jan 18, 2021
MY ENGINE DIED WHILE PASSING A VEHICLE ON MY WAY TO WORK. NO WARNING LIGHT, NO KNOCKING SOUNDS, NOTHING. IT JUST DIED. HAD TO GET IN FRONT OF VEHICLE I WAS PASSING AND COAST TO THE SIDE OF THE ROAD. WOULD NOT RESTART. SAT IN THE COLD FOR 3 HOURS WITHOUT HEAT ON A DESOLATE ROAD WITH NO CELL SERVICE. NO TOWN WITHIN WALKING DISTANCE. MY MECHANIC SAID THE MOTOR IS LOCKED UP AND I'LL NEED A REPLACEMENT. 103,825 MILES ON IT. WARRANTY RAN OUT AT 100,000 MILES. APPARENTLY THIS IS COMMON IN THESE VEHICLES AND KIA IS INVOLVED IN A CLASS ACTION SUIT FOR THIS AND OTHER MALFUNCTIONS. CALLED KIA AND THEY WERE NOT HELPFUL AT ALL. I'M A NURSE CARRYING FOR COVID PATIENTS AND HAVE NO VEHICLE TO GET TO WORK. I STILL OWE $13,000+. I BOUGHT IT IN 2018.
Other or unspecified, Engine, Jan 5, 2021
GOSSETT KIA ON MT. MORIAH IN MEMPHIS, TN REPLACED MY ENGINE IN 2019 DUE TO A RECALL BUT AFTER MY ENGINE WAS REPLACE MY CHECK ENGINE LIGHT HAS CONSTANTLY BEEN COMING ON. I HAVE TAKEN MY KIA SORENTO BACK TO THE DEALERSHIP NUMEROUS TIME ONLY TO BE TOLD THAT I AM NOT PUTTING MY GAS CAP ON RIGHT OR TAT MY GAS CAP NEEDS TO BE REPLACED. I HAVE PURCHASED 3 GAS CAPS FROM THIS DEALER SHIP. I WILL BE DRIVING DOWN THE STREET AND THE CHECK ENGINE LIGHT WILL JUST COME ON. THIS ISSUE DID NOT START UNTIL THEY PUT IN THE NEW MOTOR. HOWEVER NO ONE AT THE DEALERSHIP CHECKED THE CENSOR. I HAVE REPLACE NUMEROUS PARTS ON MY CAR AND ALL THE REPLACEMENTS WERE DONE AT THE DEALERSHIP. I HAVE REQUESTED FROM THE DEALERSHIP A PRINT OUT OF ALL THE REPAIRS TO MY KIA AND AS OF TODAY'S DATE I HAVE NOT RECEIVED IT. I HAVE MAD THE REQUEST 3 TIMES. ONCE OVER THE TELEPHONE AND 2 TIMES IN PERSON . I FEEL DEFEATED BUT I AM NOT GIVING UP. THEY NEED TO FIND OUT WHAT THE PROBLEM IS. I AM 71 YEARS OLD AND THEY SEEM TO THINK I DON'T KNOW WHAT I AM TALKING ABOUT. MY NAME IS [XXX] AND I LIVE AT [XXX] MY PHONE # IS [XXX] I HAVE AN APPOINT TO TAKE MY TRUCK TO KIA AGAIN TO CHECK THE ENGINE LIGHT 01 08 2020. IF THEY HAD CHECKED THE CENSOR WHEN T HIS FIRST HAPPENED IT WOULD PROBABLY STILL BE COVERED UNDER MY WARRANTY. NOW I WILL PROBABLY BE OUT OF POCKET TO REPLACE THE CENSOR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical system, Vehicle speed control, Engine, Dec 20, 2020
I PURCHASED THIS VEHICLE LESS THAN 2 MONTHS GO. I WAS DRIVING ON THE HIGHWAY AND CAME TO A RED LIGHT. THE CAR JERKED AND DID NOT WANT TO MOVE WHEN THE LIGHT TURNED GREEN. I CAME TO A SECOND RED LIGHT AND THE LIGHT TURNED GREEN AS I PRESS THE GAS THE CAR SHUT OFF IN THE MIDDLE OF HEAVY TRAFFIC. I COULD NOT GET THE CAR TO CRANK AGAIN. I FINALLY GOT HELP FROM SOMEONE WHO HELP PUSH THE CAR TO A NEAR PARKING LOT.
Engine, Fuel/propulsion system, Nov 30, 2020
MY KIA SORENTO HAS THE THETA LL ENGINE, THIS ENGINE VIBRATES A LOT AND HAS VERY HIGH GASOLINE CONSUMPTION. THIS CAR IS US MADE AND WAS EXPORTED TO THE DOMINICAN REPUBLIC. MY PHONES IN THE DOMINICAN REPUBLIC ARE [XXX] OR [XXX]. IN THE USA MY PHONE IS [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Engine, Nov 29, 2020
BROUGHT IN FOR OIL CHANGE, TECH FOUND A COOLANT LEAK, REPLACE THERMOSTAT HOUSING UNIT FOR $700, LEFT DEALER AND NEXT DAY COOLANT WAS POURING OUT AS I DROVE. RETUNED TO SHOP AND KIA SAID THERE WAS A MANUFACTURING ISSUE WITH SOME HEADS AND AT THE PRESENT TIME THEY ARE IN THE MACHINE SHOP. STILL DON'T KNOW IF IT IS COVERED BY WARRANTY ON A CAR WITH ONLY 57000 MILES.