2016 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,251 owner complaints filed for this model year. This is the 2nd highest complaint count among 23 Sorento model years with reports.
Of the 2016 reports, 29 involved a crash and 49 involved a fire. 19 people were injured.
What owners report most often
Recalls and investigations
Trailer hitchesPark outsideSep 19, 2022
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.
Campaign 22V703000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, column shiftAug 10, 2022
Kia America, Inc. (Kia) is recalling certain 2016 Sedona and Sorento vehicles. The vehicles may have been manufactured with faulty automatic transmission shift lever assembly components, preventing the shift lever from locking, which can allow the vehicle to rollaway.
A vehicle rollaway increases the risk of a crash and injury.
Dealers will inspect and replace the automatic transmission shift lever assembly components, as necessary, free of charge. Owner notification letters were mailed October 7, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC246.
Campaign 22V612000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 19, 2018
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Campaign 18V907000 on NHTSA.gov
Trailer hitchesNov 30, 2016
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
Kia will notify owners, and dealers will replace the trailer tow hitch harness, free of charge. The recall began January 18, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC142.
Campaign 16V862000 on NHTSA.gov
SeatsOct 24, 2016
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured March 3, 2016 to March 21, 2016. The driver's seatback frame may have been produced with inadequate weld joints and, as a result, the seatback may not function as designed in the event of a rear-end collision.
In the event of a crash, the driver seatback frame could break and fail to restrain a seat occupant, increasing the risk of injury.
Kia will notify owners, and dealers will inspect the welds and replace the driver seatback frame, as necessary, free of charge. The recall began on December 9, 2016. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC140.
Campaign 16V770000 on NHTSA.gov
Suspension, rearJun 29, 2016
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles. A component of the rear suspension may not be properly welded.
The improper weld may break, affecting the rear suspension alignment, thereby increasing the risk of a crash.
Kia will notify owners, and dealers will inspect the welds at the rear suspension cross-member, replacing the rear cross-member assembly, as necessary, free of charge. The recall began July 27, 2016. Owners may contact Kia Customer Service Department at 1-800-333-4542. Kia's number for this recall is SC137.
Campaign 16V480000 on NHTSA.gov
Seat belts, front, buckle assemblyJul 14, 2015
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured October 23, 2014, to December 10, 2014. The affected vehicles have a front passenger seat belt whose buckle latch assembly may prevent the front passenger from fastening the seat belt.
If the front passenger seat belt cannot be latched, an occupant sitting in the front passenger seat has an increased risk of injury in the event of a crash.
Kia will notify owners, and dealers will replace the front passenger seat belt buckle cover, free of charge. The recall began on August 18, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC123.
Campaign 15V446000 on NHTSA.gov
Vehicle speed control, accelerator pedalFeb 13, 2015
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles manufactured October 27, 2014, to January 29, 2015. Due to an improperly soldered component in the accelerator pedal assembly, the driver may not be able to accelerate the vehicle.
If the vehicle is unable to be accelerated, there is an increased risk of a crash.
Kia will notify owners, and dealers will replace the accelerator assembly, free of charge. The recall began on February 19, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC115.
Campaign 15V089000 on NHTSA.gov
Representative owner complaints: power train
125 reports, newest first. Show all
Power train, Aug 27, 2020
MY KIA SORENTO DOES NOT SHIFT OUT OF P (PARK). THE LOCK RELEASE BUTTON DOES NOT ENGAGE UNLESS I ACTIVATE THE SHIFT-LOCK OVERRIDE. I AM EXTREMELY CONCERNED FOR THE SAFETY OF MY CHILDREN, TODDLER, AND ENTIRE FAMILY. PLEASE HELP US REPAIR THIS AND ENSURE THE MANUFACTURER IS HELD ACCOUNTABLE.
Power train, Aug 13, 2020, crash
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN A STAND STILL, AN ABNORMAL CLICKING NOISE WAS HEARD. THE VEHICLE ROLLED BACK ON IT'S OWN, CAUSING THE VEHICLE TO HIT A TWO POST AND A STAIRCASE OF THE NEIGHBOR'S HOUSE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND NOTED THE VEHICLE WAS IN PARK AT THE TIME OF THE ACCIDENT. THE CONTACT DID SUSTAIN INJURIES TO THE LEFT LEG AND BACK INJURES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO BODY FACILITY. THE CONTACT STATED SEVERAL LOCAL DEALERS WERE CONTACTED, HOWEVER NO ASSISTANCE WAS OFFERED AND REFERRED THE CONTACT TO THE MANUFACTURER. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE CONTACT STATED THAT THEIR FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
Power train, Aug 4, 2020
THE KIA WILL NOT SHIFT OUT OF PARK. TOOK IT TO A SHOP AND THEY SAID IT WAS A SOLENOID
Power train, Vehicle speed control, Jul 10, 2020
LOSE OF POWER. MECHANICAL PUT IN COMPUTER. TURBO DEFECTIVE. TOLD SHOULDN'T DRIVE, AS LOSE OF POWER WHILE DRIVING, SEVERE SAFETY ISSUE. THIS ISSUE IS APPLICABLE TOWARD DRIVER AND ORHER VEHICLES AND ITS DRIVER/PASSENGERS ON THE ROAD.
Power train, Engine, Jun 6, 2020
I HAD POWER LOSE WHILE I AM DRIVING ON HIGH WAY OR ON STREET WHERE YOU GO A LITTLE UPHILL. EVEN AFTER THEY REPLACED ENGINE ON MY 2016 KIA SORENTO. IT DOES NOT HAPPENS ON THE STRAIGHT ROAD, ONLY IF THERE IS UPHILL. *TR
Power train, Engine, Apr 22, 2020
I HAD ABOUT 62,500 MILES ON THE VEHICLE. WE WERE DRIVING DOWN THE HIGHWAY AND IT WAS JUST BLOWING COLD AIR FROM THE HEATER. THE VEHICLE STARTED TO STALL AND RAPID DECELLERATE. THANKFULLY THE HIGHWAY WASN'T TOO BUSY AND WE JUST MADE IT ACROSS THE LANES TO THE SHOULDER; IT COULD'VE BEEN VERY TRAGIC IF WE GOT STUCK IN A LANE, ESPECIALLY SINCE THERE WAS NO WARNING WITH A CHECK ENGINE LIGHT BEFORE THIS. THE VEHICLE WAS SMOKING. WE GOT IT TOWED TO A REPAIR SHOP AND THEY CONFIRMED IT WAS OVERHEATING BUT COULDN'T DIAGNOSIS FULL ENGINE ISSUE. WE HAD TO GET TO A KIA DEALER TO DO AN ENGINE TEAR DOWN. THEY FOUND 6 THREADS STRIPPED AND DECIDED THEN IT NEEDS A NEW ENGINE. WE'VE CONSISTENTLY DONE OUR OIL CHANGES AND MAINTENANCE SO IS VERY CONCERNING HOW QUICKLY AND SEVERELY THIS ENGINE ISSUE CAME UP. UNFORTUNATELY WE ARE JUST PAST THE 60K MILE WARRANTY AND KIA IS WILLING TO ONLY OFFER MINOR ASSISTANCE DESPITE EVIDENCE OF OTHER VEHICLES HAVING SIMILAR ENGINE ISSUES.
Power train, Engine, Mar 9, 2020
WHILE PASSING, SUDDEN LOSS OF ALL POWER. THE CHECK ENGINE LIGHT CAME ON. FROM THAT POINT ON, VERY LOW POWER. WHEN I GOT HOME, THERE WAS A FAIRLY LOUD ENGINE KNOCK AND OIL COMING FROM TAIL PIPE. TOOK CAR TO INDEPENDENT SHOP WHO DIAGNOSED THE ISSUE AS ROD KNOCK. HAD THE CAR TOWED TO KIA DEALER WHO THEN SAID IT NEEDED A NEW ENGINE. ONLY 82,000 MILES ON VEHICLE. KIA COVERED THE PARTS AND LABOR TO REPLACE. WHEN THE SHOP DROPPED THE ENGINE, THEY NOTICED THE DRIVE SPLINES ON BOTH THE AWD TRANSFER CASE AND TRANSMISSION WERE BOTH RUSTED AND ALL TEETH SHEARED OFF ON THE FWD SIDE OF THE SPINES. RWD STILL INTACT. KIA WOULD NOT COVER NEITHER WOULD THE EXTENDED WARRANTY COMPANY BECAUSE OF THE RUST. THAT IS A SEALED UNIT WITH MULTIPLE RUBBER GASKETS. HOW COULD IT POSSIBLY HAVE RUSTED? THIS IS A MAJOR DESIGN FLAW AS THERE SHOULD BEEN ADEQUATE HEAVY LUBRICANT AS WELL AS SEALING TO PREVENT THESE PARTS FROM RUSTING. NEW TRANSMISSION REQUIRED $1800, AND NEW TRANSFER CASE WOULD HAVE BEEN ANOTHER $2500. CHOSE SLIGHTLY USED UNIT FOR $1000. IT TOOK ALMOST 8 WEEKS TO RESOLVE. NOW CAR IS LEAKING OIL ON TO EXHAUST. BACK TO DEALER IT GOES...
Power train, Jan 12, 2020
TWO OIL CHANGE STATIONS TOLD ME I NEED A NEW POWER TRAIN. I KNOW POWER TRAIN IS COVERED UNDER 100,000 MILES FOR KIA. WANT TO SEE IF I NEED YOUR HELP IN THE PROCESS FOR DEFECT OR ANYTHING ELSE TO ASSIST ME AT NEAREST KIA DEALERSHIP?
Power train, Engine, Dec 26, 2019
TOTAL ENGINE FAILURE AT 50 THOUSAND MILES AT HIGHWAY SPEEDS. TRANSMISSION ACTING FUNNY & SHIFTING HARD IN WEEKS PRIOR TO ENGINE FAILURE.
Power train, Engine, Oct 8, 2019
I STARTED EXPERIENCING OVERHEATING ISSUES IN JULY. KNOWING KIAS ARE NOTORIOUS FOR ENGINE TROUBLE, MY MECHANIC CHECKED THE HEAD GASKET. IT WAS FINE BUT MY RADIATOR FAN NEEDED REPLACED. THE VERY NEXT DAY AFTER HAVING MY FAN REPLACED, MY HEAD GASKET BLEW, DRIVING DOWN A STATE ROUTE. NO WARNING, NO CHECK ENGINE LIGHT, NOTHING. I HAVE NOW HAD MY ENTIRE ENGINE REPLACED (LONG BLOCK, CYLINDER HEAD, AND GASKETS). THEY HAVE NOW DISCOVERED THAT MY RADIATOR IS LEAKING, WHICH LIKE THE RADIATOR FAN, IS NOT COVERED UNDER WARRANTY. IT SEEMS THAT KIA KNOWS THERE IS AN ISSUE WITH THESE CARS AND IS DOING NOTHING TO RECALL THEM.
Power train, Engine, Oct 3, 2019
2016 KIA SORENTO WITH 67,000 MILES HAD FLASHING CHECK ENGINE LIGHT. CAR WAS TOWED TO THE KIA DEALERSHIP IN WHICH THE SERVICE ADVISOR SAID THE FUEL INJECTOR WAS BROKEN WHICH SPILLED FUEL INTO THE MOTOR CAUSING $7,800.00 OF DAMAGE. THE DIAGNOSIS SIS NOT AND WILL NOT DETERMINE IF IT IS A FAULTY INJECTOR AND KIA WILL NOT PARTICIPATE IN COVERING THE OTHER PARTS EFFECTED IN THE WARRANTY. THEY OFFERED A GOOD GRACE ASSISTANCE FOR $2,500 BUT OFFERED A HIGHER PRICE ON THE PARTS SAYING THEY ARE PARTS COVERED IN A FACTORY MANUFACTURING WARRANTY. REGARDLESS I NEVER HAD SYMPTOMS OF A WORN FUEL INJECTOR AND BELIEVE THE FUEL INJECTOR IS AND WAS FAULTY AND SHOULD BE INVESTIGATED FURTHER. THE KIA MANAGERS BELIEVE THIS IS NORMAL FOR CARS AND THAT THEY WILL NOT COMPLY WITH THE WARRANTY BECAUSE OF THE INJECTOR CAUSING THE DAMAGE. THE INJECTOR IS NOT COVERED IN THE LIMITED 100,000 MILE WARRANTY. THIS HAPPENED ON MONDAY SEPTEMBER 16, 2019 AND WAS ON A ACCESS ROAD 5 MILES AWAY FROM MY HOME. CURRENTLY THE CAR IS AT THE DEALERSHIP WHILE I WAIT FOR THE NEXT SUPERVISOR FROM KIA CORPORATE CALL ME IN REGARDS TO THE FINAL OFFER ON THIS REPAIR.
Power train, Vehicle speed control, Engine, Jul 12, 2019
TAKATA RECALL WHILE DRIVING MY CAR, IT COMPLETELY SHUT OFF IN THE MIDDLE OF THE ROAD. IT WAS ALMOST LIKE IT WAS OUT OF GAS BUT HAD A FULL TANK GAS. WE TESTED THE BATTERY ALSO. IT STILL FAILED TO START BACK. IT WOULD NOT START BACK AFTER MULTIPLE ATTEMPTS AND I HAD TO GET IT TOWED YESTERDAY. THE MECHANICS I HAD IT TOWED TO SAYS THEY THINK IT MAY HAVE SOMETHING TO DO WITH THE ENGINE BUT ARE UNSURE.
Power train, Sep 17, 2018
MY TRANSMISSION FAILED WHILE DRIVING, STOPPING AND PICKING UP BECAME UNSAFE. I TOOK IT INTO A KIA DEALERSHIP SINCE IT BECAME DANGEROUS TO DRIVE. I WAS THEN TOLD THAT THERE WAS A TSB SA292 PATCH THAT WAS INTENDED TO PREVENT THIS EXACT ISSUE. KIA IS ONLY WILLING TO COVER PART OF THE COST. I FEEL THIS ISSUE SHOULD BE A RECALL SINCE IT MAKES THE VEHICLE DANGEROUS TO DRIVE.
Power train, Exterior lighting, Engine, Aug 1, 2018
MULTIPLE TIMES I WILL BE DRIVING ALONG, AND AT EITHER A SLOW SPEED OR STOPPED AT A LIGHT, THE CAR WILL JUST SHUT OFF. THIS IS NOT SAFE! ALSO 2 TIMES THE EXTERIOR LIGHTS HAVE NOT COME ON IN THE DARK EVEN IF YOU TURN THEM ON YOURSELF NOTHING COMES ON AND ITS BEEN DARK DRIVING WHEN THAT'S HAPPENED! I'M WORRIED FOR THE SAFETY OF MYSELF AND CHILDREN IN THIS CAR, AND THE DEALERSHIP AND SERVICE DEPT DO NOT FIND ANYTHING WRONG WITH THE CAR. BUT IN LOOKING ONLINE A LOT OF PEOPLE HAVE THIS COMPLAINT AS WELL! IF THIS HAPPENED TO ME AT A HIGH SPEED OR DRIVING ON THE INTERSTATE THAT COULD CAUSE AN ACCIDENT AND INJUR PEOPLE! PLEASE HELP!
Power train, Vehicle speed control, Fuel/propulsion system, Jul 10, 2018
I WAS DRIVING AROUND 30 MPH ON A LOCAL SIDE STREET AND THE CAR SHUT OFF WITH NO WARNING LIGHTS ILLUMINATED ON THE DASHBOARD. THE DASHBOARD WENT BLACK AND THE CAR STOPPED RUNNING. I HAD TO PULL THE CAR OVER, PUT IT IN PARK, TURN THE KEY TO THE OFF POSITION. I WAITED A FEW SECONDS AND STARTED THE CAR AGAIN AND DROVE IT HOME (~1 MILE FROM HOME). I HAD IT TOWED TO THE DEALERSHIP AS I DID NOT FEEL IT WAS SAFE TO DRIVE IT THERE.
Power train, Apr 10, 2018
NO IMMEDIATE RESPONSE FROM ACCELERATOR PEDAL WHEN PRESSED AT IDLE WITH CAR STATIONARY IN GEAR. PRESSING MORE ON ACCELERATOR TO GET CAR MOVING CAUSES CAR TO THEN ACCELERATE RAPIDLY. THIS HAS HAPPENED AT LEAST SIX TIMES IN THE PAST YEAR.
Power train, Other or unspecified, Dec 21, 2017
WE ARE SECOND OWNERS OF A 2016 KIA SORRENTO. DEC 6, 2017, I WAS DRIVING HOME AND TRAVELING ABOUT 60MPH ON A 2LANE HWY WHEN I FELT A VERY SEVERE CLUNK IN THE FRONT AREA OF THE CAR AND I LOST THE ABILITY TO ACCELERATE. I CHECKED THE CAR AND FOUND NOTHING UNORDINARY. I DROVE AT DECREASED SPEED (40MPH) FOR ANOTHER 3 MILES WHEN AGAIN THE CAR DID 2 QUICK, HEAVY THUMPS AND THE ENGINE QUIT ALONG WITH ALL POWER AND ELECTRICAL. I GOT IT OVER TO THE SIDE OF THE ROAD AND THE ENGINE RESTARTED, SO I DROVE HOME. I CALLED THE KIA DEALER IN ST. AUGUSTINE AND THE SERVICE LADY SAID THAT SHE HAD HEARD THE EXACT PROBLEM TWICE BEFORE. I TALKED TO THE SERVICE MANAGER AND RELAYED WHAT HIS TEC HAD TOLD ME, THEN DROVE TO THEIR DEALERSHIP (40 MILES) WITH NO PROBLEM, BUT FEAR OF BEING ON HIGHWAY WITH THE VEHICLE. THEY DROVE THE VEHICLE AND CHECKED IT OUT BUT FOUND NO PROBLEMS I CAME HOME AND READ ON THE INTERNET REVIEWS OF KIA APPARENTLY BEING UNWILLING TO DEAL WITH PROBLEMS.. IT BECAME MORE APPARENT WHY THE YOUNG LADY I TALKED TO ON THE PHONE SEEMED UNWILLING TO REPEAT OR DISCUSS WHAT SHE HAD TOLD ME. AFTER CONSULTING WITH SEVERAL KNOWLEDGEABLE PEOPLE, THAT IT WAS PROBABLY AN INADVERTENT DOWN-SHIFT AND GEARS THAT CAUSED THE PROBLEM. THIS COULD CAUSE A VERY DANGEROUS AND OR DEADLY SITUATION ON THE ROADWAY, AND ESPECIALLY ON THE INTERSTATE WHEN THE CAR JUST QUITS AND YOU LOOSE ALL POWER. THE DEALER STATED "BRING IT DIRECTLY IN IF IT HAPPENS AGAIN." IF YOU'RE TRAVELING ON THE INTERSTATE WITH TRUCKS, CARS AND BUSSES BEHIND YOU, AT A HIGH SPEED AND IT HAPPENS, YOU'LL BE LUCKY TO SURVIVE IT.... DUH!
Power train, Oct 5, 2017
THIS 2016 KIA SORENTO (MFG 10/27/14) WILL LOSE POWER/TRACTION IN A PARKING LOT WHEN TRYING TO PULL OUT INTO CROSS TRAFFIC, CREATING A SERIOUS SAFETY PROBLEM. THE DEALER SAYS HE IS UNABLE TO REPLICATE THE PROBLEM AND THEREFORE CANNOT FIX IT. I CANNOT SELL/GIVE THIS UNSAFE VEHICLE TO A FAMILY MEMBER UNTIL IT IS CORRECTED. VERY DANGEROUS.
Power train, Other or unspecified, Sep 20, 2017
I PURCHASED THIS VEHICLE FROM MARK JACKOBSON TOYOTA ON OR ABOUT 8/20/2017. ACCORDING TO THE RECALL NOTICE IN THE GOVERNMENT DATA BASE, THE RECALL FOR THE "REAR ASSIST ARM BRACKET WELD MAY BREAK" WAS ISSUED ON OR ABOUT 7/21/2016. I BELIEVE THAT THE DEALERSHIP THAT SOLD ME THIS VEHICLE SHOULD HAVE NEVER LET MY WIFE DRIVE THE ABOVE VEHICLE OFF THE CAR LOT DUE TO THE POTENTIAL OF CATASTROPHIC FAILURE. I WOULD LIKE THIS LETTER TO REPRESENT MY FIRST STEP IN FILLING A FORMAL COMPLAINT WITH THE DEALERSHIP. WE NOTICED THAT HERE WAS A NOISE ON THE SAME DAY THAT THE PAPER WORK FOR THE VEHICLE WAS SIGNED.MY WIFE HAD THE DEALERSHIP MECHANIC LOOK AT THE VEHICLE AT THE SAME TIME THE PAPER WAS BEING SIGNED. THE MECHANIC STATED THAT IT SOUNDED LIKE A BAD BEARING OR SOMETHING AND INSTRUCTED MY WIFE TO CALL THE SERVICE DEPARTMENT TO SCHEDULE AN APPOINTMENT. THE RECEPTIONIST STATED THAT THE VEHICLE WAS STILL UNDER A KIA WARRANTY AND THAT WE NEEDED TO GO TO KIA. IT WAS AT THE KIA DEALER SHIP THAT WE FOUND OUT ABOUT THE RECALL. HOWEVER MARK JACKOBSON PRODUCED A DOCUMENT THAT I HAD SIGNED STATING THE RECALL. BUT I INTERPRETED THE DOCUMENT AS MEANING THAT THE RECALL HAD BEEN TAKEN CARE, OF. I BELIEVE THAT MARK JACOSON IN GOOD FAITH SHOULD HAVE NEVER HAD LET MY WIFE DRIVE THE VEHICLE OFF THE LOT. THERE WASN'T ANY PROPERTY DAMAGE TO THE VEHICLE AS SHE ONLY DROVE IT FOR ABOUT A WEEK OR TWO PRIOR TO TAKING THE VEHICLE TO THE KIA DEALERSHIP. I BELIEVE THAT THERE SHOULD BE SOME LAW THAT WOULD PREVENT A DEALERSHIP FROM SELLING A VEHICLE AND THEN ALLOWING THE CUSTOMER TO DRIVE THE VEHICLE OFF THE LOT KNOWING THAT THERE IS A SAFETY RECALL THE HAD NEVER BEEN RESOLVED.
Power train, Jul 20, 2017
WHEN SLOWING DOWN TO 2ND GEAR THE TRANSMISSION DOES A HARD DOWNSHIFT RIGHT AROUND 25-31 MPH CAUSING THE CAR TO JERK.
Power train, Electrical system, Structure, Aug 5, 2016, crash
MY WIFE HAD THE VEHICLE PARKED ON A SLIGHT SLOPE IN HER MOMS DRIVE WAY MAYBE A 10 DEGREE HILL. SHE PLACED THE VEHICLE IN PARK AND LEFT IT RUNNING WHILE MY DAUGHTER FINISHED A BIRTHDAY CARD SHE WAS MAKING IN THE BACK SEAT. MY WIFE STEPPED OUT OF THE VEHICLE TO GET SOME TISSUE PAPER OUT OF THE BACK WITH THE DRIVERS DOOR OPEN SHE PRESSED THE REAR DOOR /HATCH RELEASE OR OPEN BUTTON LOCATED ON THE DASH. SHE PRESSED THE BUTTON AT THAT MOMENT THE VEHICLE CAME OUT OF PARK AND WENT INTO REVERSE NEARLY RUNNING HER OVER SHE TRIED TO GET IN BUT THE VEHICLE TOOK OFF TO FAST SHE WAS KNOCKED OVER MY DAUGHTER WAS IN THE CAR ROLLING OUT OF CONTROL DOWN THE DRIVE WAY. THE VEHICLE FOLLOWED THE DRIVEWAY DOWN CROSSING THE MAIN ROAD ONLY DOING SOME LIGHT DAMAGE WHERE IT RAN OVER THE MAIL BOX AND STOPPED BY HITTING A TREE. WE CONTACTED KIA AND OUR INSURANCE. KIA OPENED A CASE #K3237787 AND THEN THEY HAVE NOT RESPONDED SINCE. WE TOOK THE VEHICLE TO THE DEALER WHERE IT WAS PURCHASED AND LEFT IT THERE. WE HAVE STILL NO ANSWERS WHAT THEY ARE PLANNING TO DO WITH THIS VEHICLE. THIS EVENT HAPPENED ON 7-25-2016. WE ARE REQUESTING SOME HELP DUE TO NOT HAVING A VEHICLE WE FEEL IS SAFE TO PARK AND NOT WORRYING ABOUT IT COMING OUT OF GEAR AND POTENTIALLY KILLING SOMEONE IN ITS PATH. WE ALSO WOULD LIKE TO HAVE OUR VEHICLE REPAIRED AND BACK TO DRIVE SINCE WE ARE PAYING FOR IT.
Power train, Visibility/wiper, Jul 15, 2016
THE ECM FAILED ENGINE LIGHT ON ENGINE STAMMERING WOULDN'T ACCELERATE THEY REPROGRAMED ECM I DROVE IT 22 MILES ENGINE LIGHT ON SLOWLY IT WILL SPEED UP WON'T SHIFT CORRECTLY TECH TOLD ME I HAD BETTER HOPE THE FIX WORKS, REAR VIEW MIRROR WON'T CHANGE UNLESS YOU HOLD FLASH LIGHT TO SENSOR, LIGHT THROUGH BACK WINDOW WON'T DARKEN MIRROR TECH TESTED WITH FLASH LIGHT ON THE SENSOR AND TOLD ME THERE WASN'T A PROBLEM HE DIDN'T TEST THROUGH BACK WINDOW I HAVE COMPLAINED AT 2 DEALERSHIPS ABOUT THE MIRROR NO REPAIRS
Power train, Feb 10, 2016
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE COULD BE SHUT OFF WHILE IT WAS ENGAGED IN ANY GEAR. ON SEVERAL OCCASIONS, THE CONTACT SHUT OFF THE VEHICLE WITHOUT IT BEING PARKED AND THE VEHICLE ROLLED AWAY. THE LAST TIME THE FAILURE OCCURRED, THE CONTACT FELL TO THE GROUND WHILE ATTEMPTING TO GET IN THE VEHICLE. THE CONTACT WAS ABLE TO GET UP AND STOP THE VEHICLE BEFORE IT CRASHED. THE DEALER STATED THAT THE VEHICLE DID NOT COME EQUIPPED WITH A GEAR SHIFT INTERLOCK. THE FAILURE MILEAGE WAS 10,300.
Power train, Service brakes, Jan 7, 2016
YOU CAN SHIFT THE CAR FROM PARK TO REVERSE/DRIVE WITHOUT PUTTING ENOUGH PRESSURE ON THE BRAKE PEDDLE TO ACTUALLY ENGAGE THE BRAKE PADS TO THE BRAKE ROTORS. IF YOU AREN'T PAY ATTENTION TO HOW HARD YOU ARE PRESSING ON THE BRAKE PEDDLE, THE CALL WILL START TO MOVE AT A NORMAL SPEED. I HAVE TAKEN THE CAR TO TWO KIA DEALERSHIPS AND I HAVE BEEN TOLD THIS IS NORMAL AND SAFE. I FEEL THAT THIS IS A HUGE SAFETY ISSUE. ONE DEALERSHIP EVEN CHECKED OTHER 2016 SORENTOS ON THE LOT AND IT WAS THE SAME FOR THEM AS WELL. THIS HAPPENS EVERY DAY.
Power train, Jan 6, 2016, crash
TL* THE CONTACT OWNS A 2016 KIA SORENTO. AFTER PARKING THE VEHICLE ON AN INCLINE, THE DRIVER EXITED THE VEHICLE. APPROXIMATELY 15 MINUTES LATER, THE VEHICLE BEGAN TO ROLL DOWN THE HILL AND CRASHED INTO SEVERAL TREES. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 1,000.