2016 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,251 owner complaints filed for this model year. This is the 2nd highest complaint count among 23 Sorento model years with reports.
Of the 2016 reports, 29 involved a crash and 49 involved a fire. 19 people were injured.
What owners report most often
Recalls and investigations
Trailer hitchesPark outsideSep 19, 2022
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.
Campaign 22V703000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, column shiftAug 10, 2022
Kia America, Inc. (Kia) is recalling certain 2016 Sedona and Sorento vehicles. The vehicles may have been manufactured with faulty automatic transmission shift lever assembly components, preventing the shift lever from locking, which can allow the vehicle to rollaway.
A vehicle rollaway increases the risk of a crash and injury.
Dealers will inspect and replace the automatic transmission shift lever assembly components, as necessary, free of charge. Owner notification letters were mailed October 7, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC246.
Campaign 22V612000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 19, 2018
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Campaign 18V907000 on NHTSA.gov
Trailer hitchesNov 30, 2016
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
Kia will notify owners, and dealers will replace the trailer tow hitch harness, free of charge. The recall began January 18, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC142.
Campaign 16V862000 on NHTSA.gov
SeatsOct 24, 2016
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured March 3, 2016 to March 21, 2016. The driver's seatback frame may have been produced with inadequate weld joints and, as a result, the seatback may not function as designed in the event of a rear-end collision.
In the event of a crash, the driver seatback frame could break and fail to restrain a seat occupant, increasing the risk of injury.
Kia will notify owners, and dealers will inspect the welds and replace the driver seatback frame, as necessary, free of charge. The recall began on December 9, 2016. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC140.
Campaign 16V770000 on NHTSA.gov
Suspension, rearJun 29, 2016
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles. A component of the rear suspension may not be properly welded.
The improper weld may break, affecting the rear suspension alignment, thereby increasing the risk of a crash.
Kia will notify owners, and dealers will inspect the welds at the rear suspension cross-member, replacing the rear cross-member assembly, as necessary, free of charge. The recall began July 27, 2016. Owners may contact Kia Customer Service Department at 1-800-333-4542. Kia's number for this recall is SC137.
Campaign 16V480000 on NHTSA.gov
Seat belts, front, buckle assemblyJul 14, 2015
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured October 23, 2014, to December 10, 2014. The affected vehicles have a front passenger seat belt whose buckle latch assembly may prevent the front passenger from fastening the seat belt.
If the front passenger seat belt cannot be latched, an occupant sitting in the front passenger seat has an increased risk of injury in the event of a crash.
Kia will notify owners, and dealers will replace the front passenger seat belt buckle cover, free of charge. The recall began on August 18, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC123.
Campaign 15V446000 on NHTSA.gov
Vehicle speed control, accelerator pedalFeb 13, 2015
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles manufactured October 27, 2014, to January 29, 2015. Due to an improperly soldered component in the accelerator pedal assembly, the driver may not be able to accelerate the vehicle.
If the vehicle is unable to be accelerated, there is an increased risk of a crash.
Kia will notify owners, and dealers will replace the accelerator assembly, free of charge. The recall began on February 19, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC115.
Campaign 15V089000 on NHTSA.gov
Representative owner complaints
1,251 reports, newest first.
Structure, Apr 11, 2020
THE FRONT PASSENGER SIDE DOOR HANDLE DOES NOT OPEN AFTER USING THE KEY FOB TO UNLOCK THE DOOR OR USING THE KEY TO UNLOCK THE DOOR. AFTER USING THE KEY FOB, YOU MUST USE GREAT FORCE TO OPEN THE DOOR AND CLOSE IT SECURELY. WHEN THIS VEHICLE WAS PURCHASED, WE WERE TOLD THAT A RECALL HAD BEEN COMPLETED TO CORRECT THIS SAFETY ISSUE, HOWEVER I DOUBT THAT. ONCE A DOOR IS UNLOCKED IT SHOULD NOT TAKE GREAT FORCE TO OPEN IT. MY FEAR IS THAT WHILE DRIVING THIS DOOR MAY DISENGAGE AND OPEN WHILE IN TRANSIT. THIS HAS BEEN AN ONGOING PROBLEM SINCE THIS VEHICLE WAS PURCHASED & THE DEALER IS CLUELESS AS TO HOW TO ADDRESS/CORRECT THE PROBLEM. *TR
Engine, Apr 8, 2020
I HAVE APPROXIMATELY 64,000 MILES ON MY CAR. A FEW WEEKS AGO, I NOTICED THAT IT WASN'T BLOWING WARM AIR, AND ASKED THAT THE SHOP TAKE A LOOK AT THEN WHEN I GOT AN OIL CHANGE. THEY DIDN'T NOTICE ANYTHING WRONG. I HAVEN'T REALLY BEEN DRIVING IT DUE TO THE STAY-AT-HOME ORDERS, BUT A FEW DAYS AGO I WAS GOING TO GO TO THE STORE, AND BEFORE I EVEN LEFT THE DRIVEWAY, THE CHECK ENGINE LIGHT CAME ON, THE CAR WAS MAKING A TERRIBLE SOUND, AND THERE WAS A TON OF WHITE EXHAUST. WE HAD IT TOWED TO THE DEALER, AND THEY CALLED TO REPORT A TOTAL ENGINE FAILURE. UNFORTUNATELY I AM THE SECOND OWNER SO MY POWER TRAIN WARRANTY EXPIRED AT 60K RATHER THAN 100K.
Electrical system, Exterior lighting, Visibility/wiper, Apr 1, 2020
SOMETIMES WHILE DRIVING AT NIGHT WITH MY LIGHTS IN THE AUTO POSITION, THEY WILL TURN OFF FOR ABOUT 5 SECONDS BEFORE COMING BACK ON. THIS IS VERY DANGEROUS AND HAS HAPPENED TO ME WHILE ON A DARK HIGHWAY BEFORE.
Engine, Mar 31, 2020
DRIVING HEARD LOUD HAMMERING SOUND CAR STOPPED RUNNING ENGINE HAD SEIZED UP FINDING NO OIL THE CAR HAD ABSORBED 5 QUARTS OF OIL BETWEEN AN OIL CHANGE IN 87199MILES NEVER HAS BEEN EVEN A PARTIAL QUART LOW SEVERAL OTHER CARS I'VE READ ABOUT HAD THE SAME PROBLEM NO WARNING LIGHTS NO NOTHING JUST SEIZED UP AND STOPPED FULL WARRANTY A KIA SAYS WILL NOT REPLACE THE ENGINE KIA DEALERSHIP SAYS IT'S COMMON FOR A CAR TO USE 5 QUARTS OF OIL BETWEEN OIL CHANGES ALWAYS HAD BEEN FULL ON PRE-CHECK BEFORE OIL CHANGES WHEN I ASK WHY THERE IS NO OIL LIGHT OR NOTHING ON THE KIA SERVICE SAID THEY HAVE AN OIL LIGHT BUT IT DOES NOT COME ON DUE TO OIL THEY ARE SAYING I RAN THE CAR OUT OF OIL I HAD STARTED HAVING MY OIL CHANGED USING SYNTHETIC OIL WHICH ARE ADVERTISED AT 10,000 MILES BETWEEN CHANGES ONE CHANGE WITH 7000 MILES THE NEXT PRE-CHANGE WAS 9000 ALWAYS HAVE BEEN FULL AT PRECHECK THEN ALL OF A SUDDEN THE ONES THAT USE 5 QUARTS
Power train, Engine, Mar 9, 2020
WHILE PASSING, SUDDEN LOSS OF ALL POWER. THE CHECK ENGINE LIGHT CAME ON. FROM THAT POINT ON, VERY LOW POWER. WHEN I GOT HOME, THERE WAS A FAIRLY LOUD ENGINE KNOCK AND OIL COMING FROM TAIL PIPE. TOOK CAR TO INDEPENDENT SHOP WHO DIAGNOSED THE ISSUE AS ROD KNOCK. HAD THE CAR TOWED TO KIA DEALER WHO THEN SAID IT NEEDED A NEW ENGINE. ONLY 82,000 MILES ON VEHICLE. KIA COVERED THE PARTS AND LABOR TO REPLACE. WHEN THE SHOP DROPPED THE ENGINE, THEY NOTICED THE DRIVE SPLINES ON BOTH THE AWD TRANSFER CASE AND TRANSMISSION WERE BOTH RUSTED AND ALL TEETH SHEARED OFF ON THE FWD SIDE OF THE SPINES. RWD STILL INTACT. KIA WOULD NOT COVER NEITHER WOULD THE EXTENDED WARRANTY COMPANY BECAUSE OF THE RUST. THAT IS A SEALED UNIT WITH MULTIPLE RUBBER GASKETS. HOW COULD IT POSSIBLY HAVE RUSTED? THIS IS A MAJOR DESIGN FLAW AS THERE SHOULD BEEN ADEQUATE HEAVY LUBRICANT AS WELL AS SEALING TO PREVENT THESE PARTS FROM RUSTING. NEW TRANSMISSION REQUIRED $1800, AND NEW TRANSFER CASE WOULD HAVE BEEN ANOTHER $2500. CHOSE SLIGHTLY USED UNIT FOR $1000. IT TOOK ALMOST 8 WEEKS TO RESOLVE. NOW CAR IS LEAKING OIL ON TO EXHAUST. BACK TO DEALER IT GOES...
Electrical system, Feb 23, 2020
UNABLE TO MOVE SHIFTER FROM PARK WITHOUT USING THE MANUAL SHIFT LOCK OVERRIDE. AMCO INSPECTED ISSUE. ADVISES THAT THERE IS NO SIGNAL BEING SENT FROM THE BCM (BODY CONTROL MODULE) TO THE SHIFTER AND THAT I WILL NEED A NEW COMPUTER AND WIRING HARNESS AT A COST OF $3,000+. CAR IS ONLY 4 YEARS OLD WITH 70,000 MILES. REPLACEMENT PART AND LABOR ARE APPARENTLY NOT COVERED UNDER WARRANTY. NOT BEING ABLE TO SHIFT FROM PARK WHEN PRESSURE IS APPLIED TO THE BRAKE IS A SAFETY ISSUE AND SHOULD NOT BE ACCEPTABLE. KIA SHOULD BE HELD RESPONSIBLE FOR REPLACING THAT PART. I HAVE READ NUMEROUS ONLINE FORUMS THAT MENTION THIS IS HAPPENING TO MANY OTHER USERS. I BELIEVE THIS IS DUE TO A FAULTY OF SUBPAR PART BEING USED IN THE ORIGINAL BUILD AND THAT KIA KNOWS THEY WERE CUTTING CORNERS. PLEASE LOOK INTO THIS AND MAKE THESE MANUFACTURERS RESPONSIBLE!!! CONSUMERS SHOULD NOT BE PAYING OVER $30,000 FOR A CAR THAT HAS MAJOR ISSUES 4 YEARS LATER.
Steering, Feb 22, 2020
WHEN DRIVING THE STEERING HAS RESISTANCE AND CAN PULL THE CAR IN A DIFFERENT DIRECTION THAN WHAT YOU ARE TRYING TO DO. THEN IT WILL FREE UP AND YOU HAVE MORE CONTROL. ALSO YOU CAN BE TURNING THE STEERING WHEEL AND THE WHEELS ARE HARDLY MOVING IN THE DIRECTION YOU ARE TURNING THEM TO.
Other or unspecified, Service brakes, Engine, Feb 12, 2020
MY AC/HEATER FAN IS NO LONGER BLOWING OUT AIR. IN ADDITION, WHILE BRAKING, THE BRAKES HAVE ALWAYS SEEMED TO HAVE NOT BEEN PERFORMING AS IT SHOULD.
Steering, Feb 4, 2020
WHILE IN MOTION THE STEARING WHEEL HAS A FEEL OF RESISTANCE TO DIRECTIONAL CONTROL THEN SECONDS LATER A FEELING OF RELEASE OF THE RESISTANCE. THIS HAPPENS INTERMITTENTLY ON STRAIGHT SECTIONS OF HIGHWAY.
Electrical system, Feb 3, 2020
UNABLE TO MOVE SHIFTER FROM PARK WITHOUT USING THE MANUAL SHIFT LOCK OVERRIDE. KIA DEALER INSPECTED ISSUE. ADVISES THAT THERE IS NO SIGNAL BEING SENT FROM THE BCM (BODY CONTROL MODULE) TO THE SHIFTER AND THAT I WILL NEED A NEW BCM AT A COST OF $1,050. CAR IS ONLY 4 YEARS OLD WITH UNDER 70,000 MILES. REPLACEMENT PART AND LABOR ARE APPARENTLY NOT COVERED UNDER WARRANTY. CAR HAS BEEN KEPT IN EXCELLENT SHAPE WITH ROUTINE MAINTENANCE AND HAS NEVER BEEN IN AN ACCIDENT. NOT BEING ABLE TO SHIFT FROM PARK WHEN PRESSURE IS APPLIED TO THE BRAKE IS A SAFETY ISSUE AND SHOULD NOT BE ACCEPTABLE. KIA SHOULD BE HELD RESPONSIBLE FOR REPLACING THAT PART. I HAVE READ NUMEROUS ONLINE FORUMS THAT MENTION THIS IS HAPPENING TO MANY OTHER USERS. I BELIEVE THIS IS DUE TO A FAULTY OF SUBPAR PART BEING USED IN THE ORIGINAL BUILD AND THAT KIA KNOWS THEY WERE CUTTING CORNERS. PLEASE LOOK INTO THIS AND MAKE THESE MANUFACTURERS RESPONSIBLE!!! CONSUMERS SHOULD NOT BE PAYING OVER $30,000 FOR A CAR THAT HAS MAJOR ISSUES 4 YEARS LATER. MY PARKING/EMERGENCY BRAKE DOES NOT WORK EITHER. THIS IS AN ONGOING ISSUE THAT WILL NOT RESOLVE WITHOUT THE EXPENSIVE FIX.
Engine, Feb 3, 2020
TL* THE CONTACT CALLED ON BEHALF OF A FRIEND WHO OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT WHILE HIS FRIEND WAS DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SHUDDERED INTERMITTENTLY WITHOUT WARNING. THE CONTACT HAD STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AND INDEPENDENT MECHANIC AND WAS DIAGNOSED WITH AN ENGINE MISFIRE. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. UPON FURTHER INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. AN UNNAMED DEALER WAS CONTACTED IN REGARD TO POSSIBLE RECALLS ON THE VEHICLE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.
Electrical system, Feb 1, 2020, fire
MY WIFE AND I HAD JUST BEEN HOME FOR AN HOUR AFTER A 20 MIN IN TOWN DRIVE. SOMETHING HAD MADE ME LOOK OUT SIDE OF OUR SECOND STORY APARTMENT AND I ASKED MY WIFE IS YOUR CAR RUNNING? THE ENTIRE REAR END WAS ENGULFED IN BLUE SMOKE. SHE SAID NO! SO THEN BEGAN PANIC MODE! I RAN DOWNSTAIRS TO THE SMELL OF ELECTRIC FIRE. SO I INSTANTLY WHEN TO MY PICKUP TRUCK GRABBED A PAIR OF PLIERS RAN BACK TO MY WIFE'S KIA AND UNPLUGGED BOTH POSITIVE AND NEGATIVE BATTERY CONNECTIONS FROM THE TERMINALS WHICH INSTANTLY STOPPED THE SMOKE. I GRABBED MY FLASHLIGHT (IT WAS DUSK) AND CRAWLED UNDERNEATH THE REAR BUMPER TO SEE WHAT WAS HAPPENING. A LITTLE BLACK BOX TUCKED BEHIND THE BUMPER BETWEEN THE SPARE AND THE BUMPER. LOOKED LIKE A JUNCTION BOX OF WIRE HAD MELTED AND ALMOST CAUGHT ON FIRE. WHAT IF WE WHERE NOT AROUND? THE CAR WOULD BE A TOTAL LOSS.
Exterior lighting, Jan 30, 2020
AUTO HEADLIGHTS GO OUT RANDOMLY WHILE DRIVING AT NIGHT
Engine, Jan 28, 2020
MY KIA SORENTO HAS 70,000 AND EVERY 1,500 MILES I HAVE TO ADD 3 QUARTS OF OIL. I HAVE NO OIL ON MY DRIVEWAY OR UNDERNEATH THE CAR SO I HAVE NO IDEA WHERE IT'S GOING. AND I DO MOSTLY HIGHWAY DRIVING
Other or unspecified, Jan 26, 2020
DRIVER DOOR WILL NOT UNLOCK OR OPEN FROM THE OUTSIDE. YOU CAN ONLY O PO ON THE DOOR FROM THE INSIDE THEN WHEN HITTING THE LOCK OR UNLOCK ON KEY FOB YOU HEAR A CLICK, CLICK, CLICK NOISE.
Other or unspecified, Jan 25, 2020
WHEN DRIVING UP HILL THE CAR WENT INTO LIMP MODE ON TWO SEPARATE OCCASIONS AND THE REPLACE ENGINE LIGHT BEGAN FLASHING IMMEDIATELY AS I LIMPED OF THE FREEWAY BARELY SAVING MY LIFE, HAD MY CAR TOWED WHERE I AM UNDER WARRANTEE AND KIA REFUSES TO REPLACE MY ENGINE WHICH BURNS ALMOST EVERY DROP OF OIL IN UNDER 5000 MILES, 66,000 MILES
Engine, Jan 24, 2020, fire
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE OVERHEATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BOLTS THAT SECURED THE ENGINE HEAD TO THE BLOCK WERE STRIPPED WHICH CAUSED THE ENGINE TO BE DESTROYED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 74,999. THE VIN WAS INVALID.
Suspension, Jan 17, 2020
THUMPING NOISE AND SENSATION FROM REAR AXLE/SUSPENSION AREA WHILE ACCELERATING FROM STOP OR LIGHTLY ACCELERATING ON LOCAL ROADS. I REVIEWED A PREVIOUS RECALL FOR THIS YEAR AND WHILE MY VIN WAS NOT IN THE RECALLED LIST, THE DESCRIPTION OF THE ISSUES SOUNDS VERY SIMILAR. ALL OF THE VEHICLE MILEAGE HAS BEEN HIGHWAY OR LOCAL DRIVING. VEHICLE IS BEING TOWED TO MY LOCAL KIA DEALERSHIP, GATEWAY KIA, 1425 EASTON ROAD, WARRINGTON, PA 18976
Engine, Jan 16, 2020
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED OIL CONSUMPTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE OIL LEVEL WAS LOW. THE MECHANIC TOPPED OFF THE OIL AND REPLACED A COIL THAT WAS BURNT OUT. THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO KIA OF MURFREESBORO (2505 S CHURCH ST, MURFREESBORO, TN 37127, (877) 772-8711) WHERE AN OIL CONSUMPTION TEST WAS COMPLETED. THE MECHANIC WAS UNABLE TO FIND THE SOURCE OF THE OIL LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.
Vehicle speed control, Jan 15, 2020, crash
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO INCREASE IN SPEED. THE VEHICLE WAS TAKEN TO AN UNKNOWN FACILITY WHERE IT WAS REPAIRED BUT THE PARTS REPLACED WERE UNKNOWN. THE FOLLOWING WEEK WHILE DRIVING AT LOW SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATED VIOLENTLY. AS A RESULT, THE CONTACT CRASHED INTO A CEMENT BARRIER. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAINED INJURIES. THE FRONT PASSENGER SUSTAINED CHEST, BACK, ARM INJURIES AND A BRUISE TO THE LEFT BREAST BUT MEDICAL ATTENTION WAS NOT PROVIDED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN BY AN INDEPENDENT MECHANIC TO HIS REPAIR FACILITY WITH CAUTION. A DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V089000 (VEHICLE SPEED CONTROL). THE FAILURE MILEAGE WAS 60,244.
Vehicle speed control, Engine, Fuel/propulsion system, Jan 15, 2020
DRIVING ON HIGHWAY AT 65 MILES PER HOUR AND CAR SUDDENLY LOST ALL POWER AND CAME TO COMPLETE STOP IN HEAVY TRAFFIC. VEHICLE RESTARTED AFTER 2 ATTEMPTS. TOOK TO KIA DEALER FOR INSPECTION AND THERE WAS NO RECORDED CODE AND THEY WERE UNABLE TO RE-CREATE ISSUE SO NOTHING WAS DONE. READING OTHER COMPLAINTS OF SUDDEN STALLS ON THIS SITE MAKES DRIVING THIS VEHICLE SCARY. THE VEHICLE HAS ONLY 31K MILES ON IT AND HAS HAD NO OTHER ISSUES. KIA SHOULD BE DOING SOMETHING BEFORE SOMEONE HAS A TRAGIC ACCIDENT!
Steering, Jan 14, 2020
I NOTICED AROUND 48,000 MILES THAT AFTER DRIVING FOR 30+ MINUTES OR ON AND OFF DRIVING FOR 45+ MINUTES, MY STEERING BECOMES "STICKY"/"NOTCHED" WHEN IT IS CENTERED AND I AM DRIVING 35 MPH OR MORE. IT BECOMES MUCH MORE PRONOUNCED WHEN ON A FLAT, STRAIGHT SURFACE AND I AM DRIVING 60+ MPH. THIS MAKES MINOR CORRECTIONS HARD TO DO WHEN DRIVING TO STAY IN MY LANE AS THE VEHICLE SEEMS TO REQUIRE SIGNIFICANT PRESSURE TO TURN RIGHT OR LEFT. THIS ENDS UP BECOMING A SERIES OF CONSTANT CORRECTIONS FROM INADVERTENTLY OVERSTEERING. THIS IS VERY FATIGUE INDUCING AND CAN BE FRUSTRATING, EVEN WHEN I AM VERY WELL RESTED AND ALERT. I'M CONCERNED IT'LL AFFECT OTHER DRIVERS AS THEY MAY DRIVE ERRATICALLY WHEN PASSING AS THEY MATCH MY STEERING CORRECTIONS. MY LOCAL KIA DEALERSHIP HAS BEEN VERY HELPFUL AND RECEIEVED PERMISSION TO REMEDY IT UNDER WARRANTY AND WILL REPLACE THE ENTIRE STEERING COLUMN AND ASSOCIATED PARTS. CURRENTLY THE STEERING COLUMN IS ON BACKORDER AND HAS BEEN FOR AT LEAST THREE WEEKS. I BELIEVE THE STEERING COLUMN ISSUE MAY BE BIGGER THAN INDICATED VIA REPORTS JUDGING BY THE BACKORDER ISSUE. DATE ENTERED IN THE "EVENT DATE" SECTION IS BASED ON WHEN I HAD AN APPOINTMENT FOR AN INITIAL DIAGNOSIS.
Power train, Jan 12, 2020
TWO OIL CHANGE STATIONS TOLD ME I NEED A NEW POWER TRAIN. I KNOW POWER TRAIN IS COVERED UNDER 100,000 MILES FOR KIA. WANT TO SEE IF I NEED YOUR HELP IN THE PROCESS FOR DEFECT OR ANYTHING ELSE TO ASSIST ME AT NEAREST KIA DEALERSHIP?
Engine, Jan 11, 2020
AT 65,000 MILES MY 4 CYL. SORENTO STARTED LOSING OIL. THE LIGHT CAME ON ONCE WHEN NO OIL ON DIPSTICK. ORIGINAL OWNER. CONTACTED KIA, SAID TO DO OIL CONSUMPTION CHECK. HAVE DONE. USING 2 QUARTS EVERY 1000 MILES. THEY ARE DRAGGING THEIR FEET, NOT RESPONDING TO MY EMAILS REQUESTING A SOLUTION. IT'S NOTHING I'VE DONE. WHAT GOOD IS THEIR 100K WARRANTY WHEN THEY WON'T FIX THE PROBLEM. COMMUNICATION WITH KIA CUSTOMER ASSISTANCE VERY SLOW AND POOR. THIS SHOULD BE A RECALL OR CLASS ACTION SUIT BASED ON THE NUMBER OF COMPLAINTS I SEE POSTED.
Steering, Jan 10, 2020
MY 2016 EX TURBO SORRENTO HAS A STEERING ISSUE. THE STEERING FEELS LIKE IT STICKS OR HESITATES. THE FEELING IS DIFFICULT TO DESCRIBE AS IT IS NOT LIKE ANY STEERING I HAVE EXPERIENCED BEFORE . IT IS AS THOUGH SOMETHING MECHANICAL IN THE LOWER PART OF THE ASSEMBLY IS HESITATING OR SLIGHTLY JERKING AND NOT GIVING THE CORRECT FEEDBACK AND NOT ACCEPTING THE DRIVERS INPUT CORRECTLY . I KNOW THERE ARE BOTH ELECTRICAL AND MECHANICAL SYSTEMS INVOLVED IN THE STEERING AND SOMETHING BETWEEN THEM IS NOT WORKING CORRECTLY. THERE ARE CERTAIN DRIVING CONDITIONS WHEN THIS IS NO DOUBT A SAFETY ISSUE , LIKE IN THE RAIN WHEN YOU ARE NOT GETTING THE CORRECT FEEDBACK FROM THE STEERING AND ARE ARE DRIVING BETWEEN 2 SEMI TRUCKS AT 70 MPH. THIS ISSUE NEEDS TO BE A SAFETY RECALL AND FIXED BEFORE THERE ARE PEOPLE INJURED OR WORSE FROM THE EFFECTS OF THIS DEFECT. I HAVE TAKEN THIS TO A KIA DEALER AND THEY SAID THE DROVE IT AND DID NOT FEEL A PROBLEM. I HAVE REPORTED IT TO KIA CONSUMER AFFAIRS BEFORE THE CAR WAS OUT OF WARRANTY AND AGAIN NOW THAT IT IS OUT OF WARRANTY . THIS ISSUE CAN BE FELT WHEN DRIVING OR WHEN STATIONARY . TO BE CLEAR , THE DRIVER HAS TO CONSTANTLY MAKE SMALL ADJUSTMENTS TO KEEP THE CAR DRIVING IN A STRAIGHT LINE , AND WHEN MAKING THESE ADJUSTMENTS THE STEERING FEELS STICKY SO IT REQUIRES EXTRA FORCE TO MOVE. I WOULD LIKE TO ADD THAT OTHER THAN THE DESCRIBED STEERING ISSUE THIS VEHICLE HAS BEEN EXCELLENT IN EVERY WAY AND VERY DEPENDABLE .