2017 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 804 owner complaints filed for this model year. This is the 6th highest complaint count among 23 Sorento model years with reports.
Of the 2017 reports, 13 involved a crash and 32 involved a fire. 17 people were injured.
What owners report most often
Recalls and investigations
Trailer hitchesPark outsideSep 19, 2022
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.
Campaign 22V703000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 19, 2018
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Campaign 18V907000 on NHTSA.gov
Engine and engine cooling, engineSep 21, 2017
Kia Motors America (Kia) is recalling certain 2017 Sorento vehicles equipped with 3.3L engines. The engine crankshaft may have been improperly heat treated and may fail.
If the crankshaft fails, the engine will stall, increasing the risk of a crash. A failed crankshaft also increases the risk of a fire.
Kia will notify owners, and dealers will inspect the crankshaft, and, as necessary, replace the engine sub assembly, free of charge. The recall began November 6, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC153.
Campaign 17V586000 on NHTSA.gov
Trailer hitchesNov 30, 2016
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
Kia will notify owners, and dealers will replace the trailer tow hitch harness, free of charge. The recall began January 18, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC142.
Campaign 16V862000 on NHTSA.gov
Representative owner complaints
804 reports, newest first.
Engine, Feb 12, 2020
THE CAR STALLED WHILE I WAS DRIVING. NO WARNING LIGHTS (NO CHECK ENGINE LIGHT, TEMP, ETC.) OR WARNING. I PULLED OVER, TURNED IT OFF THEN BACK ON AND STARTED TO HEAR A LOW KNOCKING IN MOTOR. IT RAN FOR A FEW MILES, THEN STALLED AT A LIGHT. I TURNED OFF THEN BACK ON THEN MADE IT HOME. AT HOME MY HUSBAND CHECKED THE OIL AND IT LOOKED "MILKY". WHEN HE TRIED TO DRIVE IT TO THE KIA IT MADE A LOUD NOISE IN THE MOTOR AND DIED. WE TOWED IT TO KIA. KIA TELLS US THAT BECAUSE THE OIL IS ""MURKY" THEY WILL NOT UPHOLD THE 100,000 WARRANTY (UNDER 80,000 MILES ON THE CAR). WE BELIEVE THE CHANGE IN OIL IS DUE TO A DEFECT.
Engine, Feb 9, 2020
FEB 07 2020 - MILEAGE: 59,211 - THIS IS MY LAST 'EXCESSIVE OIL CONSUMPTION' TEST WITH DEALERSHIP. MY 2017 KIA SORENTO WAS DOWN 1.7 QUARTS OF OIL (MORE LIKE 2 QTS AS THE ENGINE WAS HOT AND THE TECH AGREED, MORE LIKE 2 QTS.) AFTER 1002 MILES, THAT AVERAGES OUT TO ABOUT 1 QT OIL EVERY 500 MILES. THE TECH SAID HE WOULD SUBMIT ALL TESTING RESULTS TO KIA MOTORS. HE ALSO SAID TO CHECK OIL EVERY 1000 MILES AND TO ADD OIL IF NEEDED, DO NOT LET IT RUN OUT OF OIL. MY NEXT OIL CHANGE IS SCH AT 61176 MILES, THAT'S ABOUT 1965 MILES, I WILL PROBABLY HAVE TO ADD 3.93 QTS BEFORE MY SCH OIL CHANGE IF STILL 1 QT. EVERY 500 MILES STILL APPLICABLE. THE ORIGINAL DIPSTICK WAS YELLOW, THEY REPLACED IT WITH AN 'ORANGE' ONE EVER SINCE THE TESTING BEGAN. THEY SAID THE ORIGINAL DIPSTICK WAS NOT READING CORRECTLY AND ALL KIAS HAVING THIS 'EXCESSIVE OIL CONSUMPTION' PROBLEM WILL HAVE DIPSTICKS REPLACED WITH THE ORANGE ONES.
Steering, Feb 4, 2020
I LOST POWER STEERING THREE TIMES. THE POWER STEERING LIGHT WENT ON EACH TIME. ON TWO OF THE OCCASIONS THE VEHICLE WAS TOWED TO THE LOCAL DEALER. IT WAS TOWED TO MODESTO KIA AND PASO ROBLES KIA, BOTH IN CALIFORNIA. IN MODESTO , 1/18, I WAS TOLD IT WAS A DIRTY BATTERY CABLE THAT THE CAR HAD RESET ITSELF AND THERE WERE NO MORE PROBLEMS WITH THE POWER STEERING. NINE DAYS LATER ON 1/27, IT WENT OUT AGAIN IN CAMBRIA, CA. THIS TIME I WAS DRIVING BUT WAS ABLE TO MOVE TO A SAFE PLACE. THE KIA DEALERSHIP IN PASO ROBLES SAID WHEN THE CAR ARRIVED THE LIGHT WAS OFF AND THERE WERE NO ISSUES WITH THE POWER STEERING. I WAS TOLD THEY WOULD PUT MILES ON THE CAR IN AN EFFORT TO RECREATE THE PROBLEM. THAT AFTERNOON AS IT WAS SET TO BE DRIVEN BY THE TECHNICIAN THE LIGHT WENT ON AND POWER STEERING WAS LOST. I WAS TOLD THE TECHNICIAN SAW A PROBLEM IN THE FUSE BOX, HE FIXED IT AND THE CAR WAS ABLE TO BE DRIVEN. I WAS TOLD THERE WAS NOTHING ELSE THEY COULD DO. THE SERVICE MANAGER WAS RUDE AND UNSYMPATHETIC. MY CONCERNS WERE NOT VALIDATED OR ACKNOWLEDGED, NEEDLESS TO SAY, I VERY UPSET BECAUSE I WAS AFRAID TO DRIVE THE CAR. ESPECIALLY, GIVEN THE FACT THAT WHAT THEY SAID THEY DID TO FIX THE PROBLEM DID NOT MAKE ANY SENSE TO ME. I KNOW THERE IS A PROBLEM WITH THE VEHICLE AND FURTHER INVESTIGATION BY BOTH DEALERS MAY HAVE DISCOVERED IT BUT THEY WENT WITH THE FIRST THING THEY FOUND. THERE ARE OTHER COMPLAINTS FOR THE SAME REASON. I TRULY FELT UNSAFE. DRIVING THE VEHICLE AND BECAUSE OF THAT, I FELT I HAD NO OTHER CHOICE BUT TO PURCHASE ANOTHER VEHICLE. THE SORENTO IS UNSAFE AND SOMEONE IS GOING TO GET HURT. I PRAY YOU WILL INVESTIGATE THIS ISSUE AND WITH THIS CAR SPECIFICALLY. I ALSO HAVE A KIA CUSTOMER CARE CASE NO; 13527008
Steering, Jan 27, 2020
AROUND 32,000 MILES THE CAR BEGAN TO DEVELOP A STICKY, NOTCHED FEELING IN THE STEERING PARTICULARLY WHILE ON THE HIGHWAY. IT SEEMS TO HAPPEN MOST OFTEN AFTER THE CAR HAS REMAINED GOING STRAIGHT FOR A PERIOD OF TIME, WITH NO NEED FOR STEERING ADJUSTMENT. THEN SUDDENLY ADJUSTMENT BECOMES JERKY. SOMETIMES THE WHEEL FEELS STICKY AT THE ONSET OF MOVING IT, REQUIRING MORE FORCE, WHICH LEADS TO TOO MUCH LANE SHIFT, OTHER TIMES IT MOVES FREELY JUST A LITTLE, BUT THE CAR DOESN'T MOVE UNTIL THE WHEEL AGAIN BECOMES STICKY AND MOVING IT RESULTS IN OVERCOMPENSATION. IT'S DIFFICULT TO DESCRIBE, IT FEELS ALMOST LIKE YOU ARE DRIVING IN A RUT AND CAN'T AT FIRST GET OUT OF IT WITH JUST THE NORMAL AMOUNT OF STEERING USUALLY REQUIRED TO MOVE THE VEHICLE AND SO HAVE TO TURN THE WHEEL HARDER, EXCEPT YOU ARE NOT IN A RUT. THE OVERCOMPENSATION IS PARTICULAR WORRISOME ON SNOWY AND ICY HIGHWAYS WHERE A SUDDEN SHIFT CAN LEAD TO A SLIDE. IT'S POSSIBLE THE PROBLEM IS HAPPENING AROUND TOWN AS WELL, BUT BECAUSE THE ROADS ARE CURVY AND I'M MAKING TURNS, I'M ALREADY MAKING LARGE STEERING WHEEL ADJUSTMENTS SO IT'S LESS NOTICEABLE.
Other or unspecified, Engine, Jan 23, 2020
JANUARY 17, 2020, I AM STILL UNDER THE EXCESSIVE OIL CONSUMPTION TESTING. I WENT TO THE DEALERSHIP AS THEY TOLD ME TO ON DEC. 30 2019, I MET MY 1000 MILES, IT WAS DOWN 1 QT. OF OIL. THE DIPSTICK IS 'SEALED' TO THE ELECTRIC HARNESS, THEY CLAIM IT WILL NOT CATCH ON FIRE. HOPEFULLY IT WON'T. SO FAR WITH THE TESTING, THE OIL IS DOWN 1 QUART EVERY 1000 MILES, THE ENGINE ONLY HOLDS ABT. 5 1/4 QUARTS OF OIL. THE MANUFACTURER RECOMMENDS OIL CHANGE EVERY 7500 MILES. THE SERVICE TECH SAID THEY ARE HAVING EXCESSIVE OIL CONSUMPTION PROBLEMS WITH THE 2.0 AND 2.4 ENGINES, I HAVE A 2.4 ENGINE. THIS VEHICLE IS SCARY, I FEEL UNSAFE DRIVING IT, IT MAY CATCH ON FIRE. SERVICE TECH TOLD ME IT WILL TAKE A TOTAL OF 4 SEALED DIPSTICK TESTING, I HAVE TWO MORE TO GO.
Structure, Other or unspecified, Jan 21, 2020
MY PANORAMIC SUNROOF EXPLODED WHILE I WAS DRIVING ON THE INTERSTATE FOR NO APPARENT REASON. NO IMPACT; I SAW NOTHING, WITNESSES BEHIND ME SAY NOTHING HIT ME, I WASN'T UNDER AN OVERPASS, I WASN'T FOLLOWING ANYONE CLOSELY. DRIVING STRAIGHT AT ABOUT 75MPH.
Exterior lighting, Jan 17, 2020
HEADLIGHTS ARE IN AUTOMATIC AND WHILE DRIVING AT NIGHT/EVENING THEY WILL RANDOMLY CUT OUT. 5-10 SECONDS AT A TIME. ALWAYS WHILE MOVING. THIS HAS GOTTEN WORSE OVER TIME. AFTER SOME RESEARCH THIS APPEARS TO BE THE SAME PROBLEM KIA ISSUED A RECALL FOR ON OTHER VEHICLES 2015-2016 K900 VEHICLES. THERE ARE PLENTY OF ONLINE FORUMS STATING THIS ISSUE WITH OTHER SORENTOS IN VARIOUS YEARS.
Steering, Jan 9, 2020
INTERMITTENT STEERING PROBLEM EXPERIENCED DURING BOTH HIGHWAY AND CITY DRIVING. WHILE DRIVING STRAIGHT, THE CAR'S STEERING WILL STICK IN THE 12 O'CLOCK POSITION REQUIRING THE DRIVER TO FORCE THE STEERING WHEEL RIGHT OR LEFT CAUSING CONSTANT OVER STEER ADJUSTMENTS. THIS LACK OF VEHICLE CONTROL IS CAUSE FOR CONCERN, ESPECIALLY AT HIGHWAY SPEEDS OR SLIPPERY CONDITIONS.
Exterior lighting, Jan 4, 2020, crash
WHILE DRIVING AT NIGHT THE HEADLIGHTS WILL TURN OFF AND ON USUALLY LAST 10 TO 15 SECONDS, DOES THIS AT ALL SPEEDS AND AND ALL ROADS. WILL CAUSE YOU TO LOOSE SIGHT OF ROAD ON NON LIT ROADS. THIS HAS HAPPENED ABOUT 10 TIMES IN THE LAST FEW MONTHS
Other or unspecified, Engine, Dec 30, 2019
I BROUGHT MY VEHICLE TO THE DEALERSHIP DEC 09 2019 (MILEAGE 56176) AS INSTRUCTED BY SERVICE TECH IN ORDER FOR THEM TO CHECK REASON THIS VEHICLE IS USING A LOT OF OIL IN BETWEEN OIL CHANGES. SERVICE TECH CHECKED OIL AND FOUND OIL WAS DOWN 1.25 QTS. SERVICE TECH OPENED TECH LINE CASE AND SENT PICTURES TO KIA. I WAS INSTRUCTED TO RETURN TO DEALERSHIP TO RECHECK OIL LEVEL IN 1000 MILES. TODAY, DEC. 30 2019, (MILEAGE 57231) I RETURNED TO DEALERSHIP. OIL WAS DOWN 1 QT. AFTER 1055 MILES. IF YOU DO THE MATH, ENGINE ONLY HOLDS 5.5 QUARTS OF OIL, IF I GO THE ENTIRE 7500 MILES IN BETWEEN OIL CHANGE(AS PER OWNER MANUAL) I WOULD BE OUT OF OIL.SERVICE TECH ADDED 1 QT. OIL AND PUT IN A SEALED DIPSTICK SO I CANNOT CHECK OIL LEVEL. HOW AM I TO KNOW OIL LEVEL? I PARK VEHICLE IN MY GARAGE. WHEN I QUESTIONED TECH ABOUT THIS HE SAID IT WAS ON KIA'S LIABILITY IF SOMETHING WERE TO HAPPEN. I WOULD KNOW WHEN THE ENGINE IS OUT OF OIL, THE ENGINE WILL START KNOCKING, AND HE MADE THE KNOCKING SOUND ON THE COUNTER. THAT IS REALLY HELPING MY HUSBAND AND I COMFORT LEVEL, IF SOMEONE GETS HURT OR KILLED, WHAT DOES IT MATTER? THERE ARE OTHER PEOPLE ON THE ROADS THAT COULD BE INJURED OR KILLED IF SOMETHING HAPPENS TO MY VEHICLE. MY VEHICLE COULD CATCH ON FIRE, CAUSE INJURIES OR DEATH TO US AND / OR OTHERS. SERVICE TECH WOULD NOT SAY WHAT KIA IS DOING ABOUT THIS MATTER WHEN I ASKED HIM. HE JUST SAID KIA IS LOOKING INTO IT. HE GAVE MY HUSBAND AND I THE IMPRESSION HE KNOWS WHAT IS GOING ON, HE SAID HE WAS NOT AT LIBERTY TO DISCUSS ANY FURTHER. THE SERVICE TECH ALSO STATED THAT IT IS UP TO THE OWNERS TO CHECK THEIR OWN OIL LEVELS. NOW I CANNOT CHECK THE OIL LEVEL, IT HAS A SEALED DIPSTICK. HE IS CONTRADICTING HIMSELF, MAKE NO SENSE.
Steering, Dec 28, 2019
THE TRUCK STEERING STICKS AT HIGHWAY SPEEDS. IT RESISTS MOVING THEN LETS GO ALL AT ONCE. THIS CAUSES OVER CORRECTION FORCING THE TRUCK TO WANDER SIDE TO SIDE IN THE LANE. I'VE HAD IT BACK TO THE DEALER TWICE WITH NO SOLUTION. IT'S AN IRRITATION AT BEST AND UNSAFE AT WORST.
Fuel system, Gasoline, Engine, Dec 27, 2019
TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR FLASHED. THE CONTACT TOOK THE VEHICLE TO METRO KIA OF MADISON (5442 WAYNE TERRACE, MADISON, WI 53718) AND WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V907000 (FUEL SYSTEM, GASOLINE, ENGINE). THE DEALER REPLACED THE KNOCK SENSOR. ON ANOTHER OCCASION, WHILE TRAVELING 45 MPH, THE SAME FAILURE OCCURRED WITH THE CHECK ENGINE WARNING INDICATOR FLASHING. THE CONTACT RETURNED THE VEHICLE TO THE SAME DEALER AND WAS INFORMED THAT THE VIN WAS INCLUDED IN A NEW UNKNOWN RECALL. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Vehicle speed control, Other or unspecified, Electronic stability control (ESC), Dec 27, 2019
1 WEEK AFTER PURCHASING MY 2017 KIA SORENTO FE AWD FROM ROCHESTER TOM KADLEC KIA IN AUGUST 2019, I WENT TO USE MY CRUISE CONTROL AND IT WOULDN'T SET. "CRUISE" CAME ON, BUT COULD NOT BE SET TO MY SPEED. ISSUE HAPPENED AROUND 1-2 TIMES A WEEK ON 45 MILE COMMUTE ON HIGHWAY. LATER ON ABOUT A MONTH LATER, I SET MY CRUISE CONTROL AND ONCE SET, THE SPEED BEGAN TO CLIMB. STARTING AT 65, AND GOING UP TO 70 BEFORE I HAD TO USE MY BRAKES TO TURN CRUISE CONTROL OFF AS THE BUTTONS DIDN'T WORK. ON DEC 16TH, MY CAR SHOWED A CHECK ENGINE LIGHT THEN STALLED AFTER PUTTING IT INTO DRIVE FROM REVERSE. I TURNED THE CAR OFF, THEN BACK ON AND DROVE "NORMALLY". TOOK IT INTO THE SHOP SAME DAY FOR AN OIL CHANGE AND THEY READ THE CODES, "P2106, P2110, P063 LIMP MODE AND THROTTLE ACTUATOR CONTROL RANGE" THEY ALSO NOTED MY VEHICLE HAS A TIMING COVER GASKET AND OIL PAN GASKET LEAK, AND MY BATTERY TESTED AT 12.39VOLTS AND 339CCA OUT OF 640CCA. RECOMMENDED BATTERY REPLACEMENT. MY SHOP ASKED ME TO CHECK THE DEALERSHIP FOR MY WARRANTY, AND IT'S 5 YEARS OR 60,000 MILES. I CAME INTO THE SHOP AT 62,334 MILES. THE KIA DEALERSHIP REFUSED TO LOOK INTO THE ISSUE UNLESS I PAID 160 FOR THEIR OWN INSPECTION, AND EVEN THEN, IT'D BE HIGHLY UNLIKELY THEY WOULD DO ANY GOODWILL REPAIR. REPLACED BATTERY 12/26/19 AFTER MULTIPLE FAILURES AND JUMPS TO START, AND FINALLY WOULDN'T TAKE A CHARGE OR JUMP.
Engine, Dec 23, 2019
DECEMBER 19,2019 OUR 2017 KIA SORRENTO WITH 37K MILES ON IT WOULD NOT START. THE TEMPERATURE WAS BELOW ZERO AND THOUGHT THAT HAS SOMETHING TO DO WITH IT. INITIALLY THE CAR TRIED TURNING OVER BUT AFTER A FEW ATTEMPTS, IT STOPPED DOING ANYTHING. WE WORKED THROUGH A NUMBER OF PROBLEM SOLVING STEPS AND AFTER A WHILE CALLED ROADSIDE ASSISTANCE AND THEY TOWED THE CAR TO THE KIA DEALERSHIP WHERE WE LEASED IT FROM. ON DECEMBER 23, WE CALLED FOR A STATUS AND WERE TOLD THE ENGINE IS SEIZED. THE SERVICE DEPARTMENT SAID THE OIL DRAINED WAS BLACK AND SLUDGE. THEY WENT ON TO SAY WE DID NOT CHANGE THE OIL AND WILL BE RESPONSIBLE FOR A NEW ENGINE AND LABOR. THE OIL WAS CHANGED ON TIME AS THE KIA REMINDS YOU OF THE SERVICE. THERE WAS NO NOTICE OR INDICATION THAT THERE WAS AN ISSUE, JUST SEIZED. AT APPROXIMATELY 20,000 MILES ON THE CAR, THE TRANSMISSION BLEW AND NEEDED THAT REPAIRED AS WELL. SEEING OTHERS DESCRIBE A SIMILAR ISSUE MAKES ME THINK THIS IS A DESIGN FLAW. KIA SHOULD MAKE THIS A RECALL AND PROVIDE RESTITUTION.
Electrical system, Engine, Fuel/propulsion system, Dec 10, 2019
ON OCTOBER 10 2019 MY WIFE WAS DRIVING THE KIDS TO SCHOOL IN OUR 2017 KIA SORENTO AND BEFORE SHE COULD GET OUT OF THE NEIGHBORHOOD THE CAR STARTED TO JERK UNCONTROLLABLY AND LOST ALL ACCELERATION BEFORE IT CUT OFF. SHE THEN TRIED TO RESTART THE CAR SEVERAL TIME BUT WAS UNSUCCESSFULLY IT IT STARTING BACK UP BEFORE IT STALLED OUT. AFTER THE CAR WAS LEFT ALONE FOR A WHILE I WENT OUT TO THE CAR AND IT STARTED BACK UP AND SEEMED LIKE IT DROVE FINE. WE DID NOT TAKE IT TO THE DEALERSHIP THAT TIME. AFTER THAT MY WIFE SAID THAT SHE FELT THE VEHICLE WAS NOT DRIVING LIKE IT SHOULD. SHE SAID THAT YOU BASICALLY HAD TO FLOOR IT FOR IT TO GET UP TO CRUISING SPEED. APPROXIMATELY 6 WEEKS LATER MY WIFE STARTED TO HAVE MORE PROBLEMS WITH THE VEHICLE. SHE STATED THAT THE ACCELERATION PROBLEM WAS VERY NOTICEABLE AND WAS SCARIED THAT IT WAS GOING TO STALL OUT AGAIN BEFORE SHE COULD GET HOME THAT DAY. SHE WAS ABLE TO GET HOME SAFE THAT TIME. LATER ON THAT DAY SHE HAD TO GO BACK OUT AND SHE SAID THAT IT STARTED UP FINE AND DROVE FINE UNTIL WITH OUT WARNING IT JUST SHUT OFF WHILE SHE WAS DRIVING IN THE MIDDLE OF BUSINESS INTERSECTION. THE CAR STARTED UP JUST FINE ONCE IT SHUT OFF AND MY WIFE DROVE IT TO A NEARBY PARKING LOT WHERE IT SAT UNTIL IT WAS TOWED TO THE DEALERSHIP. THE DEALERSHIP HAS HAD THE VEHICLE ABOUT 3 WEEKS NOW AND ARE UNABLE REPLICATE THE PROBLEM. THE DEALERSHIP SAID THAT THEY HAVE DONE EVERYTHING POSSIBLE TO SEE IF THERE WAS A PROBLEM WITH THE CAR. SINCE THEY CANNOT REPLICATE THE PROBLEM AND THERE IS NO CODES THEN THEY THINK THAT THE VEHICLE IS FINE. SIN E THE CAR CUT OFF ON MY WIFE TWICE IN SIX WEEKS SHE IS SCARED TO DRIVE THE CAR IN FEAR THAT IT WILL SHUT OFF ON HER AGAIN. THIS IS A MAJOR SAFETY CONCERN THAT NEEDS TO BE ADDRESSED BY KIA. I AM NOT THE ONLY ONE COMPLAINING ABOUT THIS PROBLEM WITH THIS CAR THIS COULD HAVE VERY EASILY RESULTED IN A MAJOR ACCIDENT
Exterior lighting, Dec 10, 2019
HEADLIGHTS TURNED OFF WHILE I WAS DRIVING ON THE FREEWAY TWICE THIS WEEK. THE FIRST TIME IT HAPPENED I GOT THEM BACK ON BY SWITCHING THEM OFF THEN BACK ON. THE SECOND TIME THEY WENT OFF FOR A FEW SECONDS AND CAME BACK ON WITHOUT ME DOING ANYTHING.
Other or unspecified, Engine, Dec 8, 2019
8/19/19 I HAD A SCHEDULED OIL / FILTER CHANGE AT DEALERSHIP,MILEAGE 50280. 10/11/19 I CHECKED MY OIL AND THERE WAS NO OIL ON THE OIL DIPSTICK. THERE WERE NO LEAKS, NO OIL ON GARAGE FLOOR, NO OIL WARNING LIGHT. I BROUGHT IT TO THE DEALERSHIP SAME DAY, 10/11/19, I THOUGHT MAYBE THE TECH DID NOT PUT CORRECT AMOUNT OF OIL, I ONLY HAD AN ADDTL. 2700 MILES AND WAS NOT SCHEDULED FOR AN OIL CHANGE YET. ONE OF THE TECHS PUT ABOUT 1 1/2 - 2 QUARTS OF OIL IN IT AND TOLD ME TO KEEP AN EYE ON IT. SATURDAY, 12/07/19, IT HAPPENED AGAIN,NO OIL WAS SHOWING ON THE DIPSTICK. I WAS GOING TO HAVE DEALERSHIP DO THE OIL CHANGE, I WAS CLOSE TO THE MILEAGE TO GET ONE, BUT NOT QUITE, BUT INSTEAD OF DEALERSHIP DOING OIL CHANGE, HE SAID TO BRING IT BACK MONDAY 12/09/19 TO HAVE A 'TECH LINE' OPENED. I AM THE ORIGINAL OWNER OF THIS 2017 KIA SORENTO AND IT IS STILL UNDER WARRANTY.
Engine, Dec 4, 2019
WAS DRIVING FROM WORK TO HOME. (APPROXIMATELY A 10 MILE TRIP.) THERE WAS NO INDICATION OF ENGINE TROUBLE OR ANY WARNING LIGHTS ON AT ALL. ABOUT HALF WAY MY CAR BEGAN TO RUMBLE AND NOT SHIFT. NOW AN ENGINE LIGHT INDICATES ALONG WITH AN OIL PRESSURE GAUGE. AS I FIND A SAFE PLACE TO PULL OVER MY CAR SHUTS DOWN. THERE WAS NO PRIOR INDICATION THAT MY CAR NEEDED OIL OR SERVICE.
Engine, Nov 21, 2019
AFTER OIL CHANGE , WITHIN 1500MILES MISSING 2 QUARTZ OF OIL. NOT NORMAL.
Electrical system, Nov 4, 2019
MY 2017 KIA SORENTO HEADLIGHTS WHEN OPERATING IN AUTO MODE WILL UNEXPECTEDLY AND WITHOUT WARNING TURN OFF. I HAVE TO TURN THE SWITCH MANUALLY TO MAKE THEM COME BACK ON. THIS CREATES AN EXTREME SAFETY HAZARD. IT HAS HAPPENED BOTH ON THE HIGHWAY / INTERSTATE AS WELL AS BACK ROADS. THIS NEEDS TO BE ADDRESSED BY KIA ASAP.
Exterior lighting, Oct 25, 2019
HEADLIGHTS TURN OFF AND ON INTERMITTENTLY AT NIGHT. THIS OCCURS IN THE AUTO HEADLIGHT MODE. THIS WHILE TRAVELING. NO EXTERNAL LIGHT SOURCES OF CONSEQUENCE TO TRIGGER SHUT OFF. SOMETIMES 30 SEC OTHERS A MINUTE OR MORE. SCARY ON WINDING COUNTRY ROADS.
Exterior lighting, Oct 14, 2019
WHEN THE HEADLIGHTS ARE IN THE AUTO SETTING, THEY WILL RANDOMLY TURN OFF WHILE DRIVING. I MOST OFTEN NOTICE THIS AT NIGHT, BUT I CAN SEE IT HAPPENS AT TIMES DURING THE DAY IF THE LIGHTS ARE ON BECAUSE I NOTICE THE DASHBOARD INDICATORS CHANGE. THIS SOMETIMES OCCURS AFTER USING THE TURN SIGNAL, BUT THAT'S NOT ALWAYS THE PRECURSOR. IT HAPPENS WHEN GOING 65 MPH ON A HIGHWAY, GOING 45 MPH ON EXIT RAMPS, ON 25 MPH ON LOCAL STREETS. I REPORTED THE ISSUE TO KIA CUSTOMER SERVICE, AND THEY SAID I HAD TO TAKE TO A DEALER. I TOOK IT TO A DEALER IN OCTOBER 2018. THE TECHNICIAN DROVE IT 50 MILES ROUND TRIP TO AND FROM HIS HOME, BUT COULD NOT REPRODUCE THE ISSUE. THE ISSUE CONTINUED INTERMITTENTLY AND I TOOK IT TO A DIFFERENT DEALER IN SEPTEMBER 2019. THEY DIAGNOSED THE PROBLEM AS A BAD ELECTRONIC CONTROL UNIT AND ORDERED THE PART. I RETURNED TO THE DEALER ON OCTOBER 12, 2019, TO HAVE THE PART INSTALLED. WHILE DRIVING LATER THAT NIGHT, THE HEADLIGHTS TURNED OFF WHILE I WAS GOING 65 MPH ON INTERSTATE 270. I TRIED TO QUICKLY JIGGLE THE LEVER, AND THEN THE LIGHTS TURNED BACK ON. MANY OTHERS HAVE REPORTED THIS SAME ISSUE. IT'S OBVIOUSLY DANGEROUS, AND KIA SHOULD FIGURE OUT THE PROBLEM AND ISSUE A RECALL.
Exterior lighting, Sep 25, 2019
DISCREPANCIES: 1. [HIGH DANGER TO SAFETY THAT COULD RESULT IN VEHICLE DAMAGE, PERSONAL INJURY, OR LOSS OF LIFE] HEADLIGHTS SHUT OFF RANDOMLY WHILE VEHICLE IS DRIVING OR STATIONARY AND CAN NOT BE RECOVERED VIA MANUALLY SWITCHING THROUGH "AUTO: ON: OFF"; LIGHTS MAY RECOVER RANDOMLY WHILE LEFT IN "AUTO" POSITION; HIGH BEAMS STILL WORK WHILE THIS HAPPENS (THIS HAS HAPPENED ON MULTIPLE OCCASIONS) 2. EXTERIOR LIGHTING HAS TURNED ON RANDOMLY IN THE MIDDLE OF THE NIGHT ON 2 OCCASIONS, KILLING THE BATTERY BY MORNING.
Exterior lighting, Sep 23, 2019
WHILE DRIVING, THE VEHICLE'S HEADLIGHTS TURN OFF WITHOUT WARNING. THIS HAS HAPPENED ON HIGHWAYS AND ON SURFACE STREETS. IN ALL CASES THE LIGHT CONTROL SWITCH WAS ON "AUTO." AT LEAST TWICE, THE LIGHTS WENT OFF AFTER USING THE TURN SIGNAL TO INDICATE A LANE CHANGE. AT LEAST ONCE, THE DASHBOARD DISPLAY CAME UP AFTER SEVERAL SECONDS, AS IF THE DRIVER WAS MANUALLY CHANGING THE LIGHTS FROM AUTO TO ON OR OFF, BUT THE DRIVER WAS NOT TOUCHING THE CONTROLS. IN ALL CASES THE HEADLIGHTS CAME BACK ON AFTER SEVERAL SECONDS. LIGHT INDICATORS HAVE COME ON DURING DAYLIGHT HOURS AS WELL, MAKING IT APPEAR THE ISSUE HAPPENS DURING DAY AND NIGHT. WHEN RETURNING TO THE VEHICLE AFTER IT WAS DRIVEN, THEN PARKED FOR AN HOUR OR MORE, WE HAVE ALSO FOUND THE HEADLIGHTS AND TAILLIGHTS ALL ON. THE LIGHTS WOULD NOT GO OFF WITHOUT MANUALLY TURNING THEM OFF AND THEN BACK TO AUTO. THE LIGHTS HAVE ALSO ALL COME ON IN THAT SAME MANNER, WHEN THE CAR WAS PARKED AND SOMEONE LEANED UP AGAINST IT.
Exterior lighting, Other or unspecified, Sep 12, 2019
MY HIGH BEAMS DON'T WANT TO TURN ON AND WHEN THEY DO THE ONLY WAY TO GET THEM OFF IS TO TURN MY LIGHTS ALL THE WAY OFF AND BACK ON. IF YOU PULL THE BAR TOWARDS YOU TO BRIEFLY LOOK AT SOMETHING, THE HIGH BEAMS WILL NOT COME ON. ALSO MY CAR IS IN THE SHOP, IT KEEPS KICKING BACK WHEN I GO TO STOP. THEY SAY NOTHING IS WRONG WITH MY HIGH BEAMS OR MY BRAKES, THEY SAY EVERYTHING IS FINE.