2019 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 428 owner complaints filed for this model year. This is the 8th highest complaint count among 23 Sorento model years with reports.
Of the 2019 reports, 10 involved a crash and 19 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Back over prevention, sensing system, cameraSep 15, 2023
Kia America, Inc. (Kia) is recalling certain 2019 Sorento vehicles. Due to a manufacturing error, water may leak into the rearview camera, which can cause the rearview camera image not to appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash.
Dealers will inspect the rearview camera and add additional water proofing to the camera harness, or replace the camera as necessary, free of charge. Owner notification letters were mailed March 8, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC282.
Campaign 23V639000 on NHTSA.gov
Trailer hitchesPark outsideSep 19, 2022
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.
Campaign 22V703000 on NHTSA.gov
Representative owner complaints
428 reports, newest first.
Power train, Vehicle speed control, May 12, 2020
WHEN CRUISE CONTROL IS SET OR JUST STARTING THE KIA AND GOING IT WILL WITHOUT WARNING SURGE, JERK, AND JUMP. THE RPM NEEDLE WILL SHOW ACCELERATION FROM 2.5 RPM AND IT JUMPS TO 4.5 RPM AND STAYS THEIR FOR AWHILE BEFORE GOING BACK DOWN TO 2.5 RPM. THIS HAPPENS WITHOUT NOTICE AND NOT ON ANY INCLINE OR DECLINES, IT'S ON STRAIGHT AWAYS. THIS ALSO HAPPENS AT ANY SPEED WHEN THE CRUISE CONTROL IS SET OR WHEN JUST STARTING THE KIA AND GOING. IT'S NOT JUST ON THE HIGHWAY WHEN THIS HAPPENS IT ALSO HAPPENS IN CITY STREETS. IT FIRST ONLY STARTED HAPPENING WHEN IT WAS COLD OUT BUT NOW IT'S HAPPENING EVEN WITH WARMER WEATHER. I'VE TAKEN IT TO KIA OF DULUTH MANY TIMES AND ALWAYS GET TOLD NOTHING IS WRONG OR TO JUST CHANGE THE DRIVE MODE FROM SMART TO ECO BUT IT DOESN'T MAKE A DIFFERENCE AND IT HAS BEEN DOING THIS SINCE I GOT THE KIA WHICH WAS 16 MONTHS AGO. *TR
Wheels, May 11, 2020
THERE HAS BEEN A DRONING NOISE COMING FROM THE LEFT FRONT TIRE AT SPEEDS OVER 15 MPH FOR A COUPLE OF MONTHS, AND IT CONTINUES TO GET LOUDER. *TR
Power train, Vehicle speed control, May 6, 2020
OUR 2019 KIA SORENTO LX V6 ENGINE IS SURGING AND HESITATING REALLY BAD. CAR WAS BROUGHT IN FOR SERVICE BUT NOTHING HAS WORKED TO CORRECT THE ISSUE. WHEN PULLING OUT ONTO THE HIGHWAY IT WILL HESITATE AND THEN SURGE SPINNING THE FRONT TIRES, THIS IS VERY SERIOUS SAFETY ISSUE! IT HAS BECOME DANGEROUS FOR US TO EXIT OUR DEVELOPMENT ONTO A BUSY HIGH SPEED THOROUGHFARE! DEALERSHIP INDICATES THIS IS A KNOWN PROBLEM WITH THE SORENTO AND WE SHOULD CONTACT THE MANUFACTURER. WE HAVE DRIVEN OTHER NEW KIA MODELS AND NONE OF THEM HAVE THIS ISSUE. *TR
Exterior lighting, Apr 20, 2020
TL* THE CONTACT OWNS A 2019 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS WITH HEADLIGHTS ON LOW, THE HEADLIGHT DISPLAYED A SHADOW AND BOUNCED. THE VEHICLE WAS TAKEN TO THE UNIVERSITY KIA OF DURHAM (5105 DURHAM-CHAPEL HILL BLVD, DURHAM, NC 27707 919) 572-1700) WHERE THE HEADLIGHTS WERE ADJUSTED AND FUNCTIONED AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 10,000. THE VIN WAS INVALID.
Power train, Engine, Apr 19, 2020
PURCHASED VEHICLE NEW WITH 12 MILES ON IT BACK SEPT. 2019. I NOTICED ALMOST IMMEDIATELY THAT IT FEELS LIKE THE CAR IS LURCHING FORWARD, OR SKIPPING LIKE WHEN I ACCELERATE. I TOOK TO DEALERSHIP TO HAVE THEM CHECK IT OUT. BEFORE I COULD GET IT INTO SERVICE DEPT. TECH TOLD ME THAT THEY ALL DO IT. WITH THE NEW SPORT, ECO, COMFORT AND IT IS TRYING TO ADJUST TO YOUR DRIVING HABITS. IT IS STILL DOING IT. THE OTHER DAY, IT LUNGED FORWARD LIKE IT WASN'T GOING TO STOP WHEN I HAD MY FOOT ON BRAKES. I AM TAKING BACK TO DEALERSHIP TO HAVE IT CHECKED OUT AGAIN. WILL POST UPDATE. I PERSONALLY THING KIA NEEDS TO INVESTIGATE PROBLEM.
Visibility, Structure, Apr 14, 2020
DRIVING EASTBOUND ON I-66 EAST OF CARTHARPIN ROAD, MY SORENTO'S SUNROOF EXPLODED. THE TRAFFIC WAS LIGHT AT MID-MORNING, NO CONSTRUCTION IN THE AREA, SMOOTH PAVEMENT, I WAS GOING ABOUT 65 MPH. EXPLODING SOUND, I THOUGHT IT WAS A BLOWOUT. DISCOVERED LARGE HOLE IN THE MIDDLE OF THE SUNROOF. PREVIOUS EVENING WE HAD DRIVING RAIN, TEMP DOWN TO ABOUT 40 OVERNIGHT, CURRENT WEATHER WAS SUNNY, 45-50 DEGREES. CAR WAS LEASED NEW, HAS ABOUT 22K MILES. *TR
Power train, Mar 11, 2020
TRANSMISSION HESITATES FROM A STOP AND DURING ACCELERATION AT LOW SPEEDS. CANNOT SEEM TO MAINTAIN CONSISTENT SPEED AND ACCELERATION. DANGEROUS PULLING INTO TRAFFIC WITH A HESITATION. TRANSMISSION FEELS SKITTISH AS IF IT IS JUMPING BETWEEN GEARS UNTIL YOU ARE UP TO SPEED AROUND 50 MILES PER HOUR.
Other or unspecified, Mar 4, 2020
CARPETING. GAP IN THE CARPETING AT THE THIRD ROW. THE SEPARATION OF THE CARPET WAS NOT SOMETHING WE KNEW ABOUT BECAUSE IT WAS HIDDEN BY DEALER PREP. IT WAS DISCOVERED THE FIRST TIME WE USED THE 3RD ROW FOR OUR GRAND CHILDREN AND WERE ALSO INSTALLING BETTER FLOOR MATS.
Electrical system, Mar 1, 2020
ON 3 SEPARATE OCCASIONS (2 OF WHICH OCCURRED 3/1/20). AFTER STOPPING MY VEHICLE, I LOST ALL ELECTRICAL POWER WHEN I ATTEMPTED TO RESTART. NO DISPLAYS, NO LIGHTS AND OF COURSE THE VEHICLE WOULDN'T START. AFTER EXITING AND ENTERING THE VEHICLE MULTIPLE TIMES EVERYTHING COMES BACK ON. THE BATTERY AND ALTERNATOR TEST FINE AND THE KEYFOB BATTERY IS GOOD, THE VEHICLE WAS NOT IN MOTION WHEN THE INCIDENTS OCCURRED.
Steering, Feb 7, 2020
TL* THE CONTACT OWNS A 2019 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT 45MPH, AUTO LANE CORRECTION WARNING LIGHT ILLUMINATED. THE CONTACT LOST CONTROL OF THE STEERING SOMEHOW MANAGED TO GAIN CONTROL WHICH WAS DIFFICULT TO STEER THE WHEEL AND VEER TO THE SHOULDER OF THE ROAD. THE CONTACT THEN TURN THE VEHICLE OFF AND BACK ON AND DROVE AT LOW SPEED TO THE RESIDENCE. ROADSIDE ASSISTANCE WAS CONTACTED AND TOWED THE VEHICLE TO GREENWAY KIA OF HICKORY HOLLOW 5406 TARGET DR, ANTIOCH, TN 37013 (615) 731-0099 WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 10,200. B
Steering, Electrical system, Engine, Jan 27, 2020
DAYS PREVIOUS TO EVENT WAS GETTING WARNING ALERTS ON DIFFERENT PROBLEMS. CALLED DEALERSHIP WHEN WARNING ALERTS CONTINUED HAPPENING. ON DAY OF EVENT WAS DRIVING ON MAJOR ROUTE, WHEN POWER STEERING BECAME DIFFICULT AS I PULLED OVER THE ENTIRE CAR SHUT DOWN. NO LIGHTS, NO BRAKING, NO HAZARD LIGHTS TO ENGAGE ALL SYSTEMS DOWN.
Other or unspecified, Jan 13, 2020
FRIDAY ON AN OPEN STREET (NO BRIDGE OR ANY OTHER EXTERNAL FORCE KNOWN) MY SUNROOF BASICALLY IMPLODED COVERING MY PASSENGER DRIVER AND MYSELF IN 1000 OF GLASS PIECES. I WAS LUCKY THERE WERE NO SUBSEQUENT INJURIES SINCE I SLOWED DOWN AND HIT THE BREAK AND NOONE CRASHED INTO MY CAR
Electrical system, Dec 13, 2019
TL* THE CONTACT OWNS A 2019 KIA SORENTO. THE CONTACT TOOK THE VEHICLE TO ATLANTA WEST KIA (1301 THORNTON RD, LITHIA SPRINGS, GA 30122) BECAUSE THE CHECK ENGINE WARNING INDICATOR WAS ILLUMINATED. THE DEALER DETERMINED THAT THE KNOCK SENSOR NEEDED TO BE REPLACED AND ORDERED THE PART. WHEN THE CONTACT RETURNED FOR THE VEHICLE, SHE WAS INFORMED THAT THE WIRING HARNESS TO THE ENGINE NEEDED TO BE REPLACED DUE TO RODENT DAMAGE BECAUSE THE INSULATION WAS SOY BEAN BASED. THE REPAIRS WERE NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,166.
Vehicle speed control, Dec 12, 2019
THE VEHICLE WILL UNEXPECTEDLY SURGE WHEN THE ACCELERATOR IS APPLIED, ESPECIALLY FROM STOPPED AND AT LOW SPEEDS. THIS UNINTENDED AND ABRUPT IS A SAFETY HAZARD AS THERE IS THE ONGOING POSSIBILITY OF CRASHING INTO ANOTHER VEHICLE OR OBSTRUCTION.
Electrical system, Exterior lighting, Other or unspecified, Dec 10, 2019
WHILE DRIVING ON HIGHWAY, RADIO ON AND ONLY CONNECTED VIA BLUETOOTH. THE RADIO SCREEN WAS FLICKERING AND THEN SHUT DOWN AS IF I MANUALLY TURNED OFF . AS THIS HAPPENED THE DASHBOARD LIGHTS AND MY HEADLIGHTS SHUT OFF. I HAD TO SAFELY PULL OVER AND BY THE TIME THAT I DID, I COULDN'T RECORD IT FOR EVIDENCE AS IT REBOOTED ITSELF. I CALLED RIGHT AWAY AND HAD TO WAIT 2 DAYS FOR APPT. THIS IS THE 3RD TIME AND RICK CASE KIA IN SUNRISE FL KEEPS GIVING ME THE RUN AROUND. MY BATTERY AND ALTERNATOR IS FINE. I HONESTLY THINK THEY STOP CARING AND JUST GIVE ME EXCUSES AND TELL ME THEY HAVE TO WAIT FOR MFG DECISION ON MY ISSUE. MY ISSUE SEEMS TO HAPPEN WHEN I AM DRIVING AND CANNOT BE ON MY PHONE RECORDING AS THEY WANT SOME KIND OF VIDEO AS PROOF . SO DISGUSTED WITH THEIR SERVICE AND WISHED I WOULDNT HAVE GONE WITH A KIA.
Lane departure, Dec 2, 2019
TL* THE CONTACT OWNS A 2019 KIA SORENTO. WHILE DRIVING ON THE HIGHWAY, THE BLIND SPOT COLLISION SYSTEM SENSOR ILLUMINATED. THE VEHICLE THEN JERKED AND STOPPED IN THE MIDDLE OF THE ROAD WITH NO OTHER VEHICLES IN PROXIMITY. MIAMI LAKES KIA (16600 NW 57TH AVE, MIAMI LAKES, FL 33014, (305) 820-3803) DIAGNOSED A FAILURE WITH THE COMPUTER SYSTEM. THIS WAS THE SECOND TIME THE FAILURE OCCURED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CONTACT WAS AWAITING A NEW DIAGNOSIS. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS PURCHASED TWO MONTHS AGO. THE FAILURE MILEAGE WAS 70.
Exterior lighting, Nov 30, 2019
THE HEADLIGHTS HAVE TWO WEIRD SHAPES AT THE TOP LINE OF THE HEADLIGHTS. THESE SHAPES INTERFERE WITH THE CLEAR DRIVER VIEW AT NIGHT. THIS IS DANGEROUS AND MUST BE RECTIFIED IMMEDIATELY.
Power train, Electrical system, Exterior lighting, Nov 23, 2019
[XXX] I HAVE SOME RECORDS FROM (LEV KIA) I AM GOING TO SHARE WITH YOU AS SOON AS I GET THEM TOGETHER, IN THE MEANTIME I AM GOING TO DRIVE THIS 2019 KIA SORENTO AND HOPE ON THE HIGHWAY IT DOES NOT DECIDE TO DOWN SHIFT AT 60 OR 70 MPH LIKE IT WAS DOING, ESPECIALLY IF A LARGE TRACTOR TRAILER IS BEHIND ME. I THINK IT WOULD BE A MESS WHEN THEY FIND OUT THAT A (SERIOUS ELECTRIC PROBLEM THAT THE MANAGER WARREN RIOS AT LEV KIA TOLD ME THAT THE VEHICLE HAS) CAUSED THE TRANSMISSION TO DOWN SHIFT, I WILL SEND THOSE PAPERS SOON. ALSO IF THERE WAS NOTHING WRONG WITH THE TRANSMISSION, WHY DID THEY REPLACE THE FIRST ONE. THEY TOLD ME BECAUSE OF A MOISTURE PROBLEM WAS THE CAUSE OF THE INTERNAL SHIFTING MODULATOR VALVE TO ACT UP, AFTER THE TRANSMISSION WAS REPLACED I HAD THE SAME PROBLEM I CALLED AND WAS TOLD TO BRING IT BACK AND LEAVE IT THEY HAD TO DO A PROGRAM UPDATE FOR THE TRANSMISSION TO CORRECT THE MODULATOR VALVE. HOW DO YOU CORRECT A MOISTURE PROBLEM IN AN INTERNAL MODULATOR VALVE WITH AN UPDATE? WE WILL SEE WHAT YOUR ANSWER TO THIS IS, THERE WERE OTHER PROBLEMS WITH THE #1 E-BRAKE LIGHT COMING ON BY ITSELF #2 THE RIGHT FRONT HEAD LAMP LOWER LAMP GOING OUT 2 TIMES, THEY HAD IT IN THE SHOP FOR THREE DAYS AND WENT THROUGH THE WIRE HARNESS CLEANED ALL THE CONNECTORS TO THE LAMP. I TOLD [XXX] THAT A LOT OF THIS HAPPENED AFTER A HEAVY RAIN STORM THAT SOMETHING WAS GETTING WET AND CAUSING EITHER A SHORT OR A SURGE OR A BAD GROUND CONNECTION, I HAVE PICTURES OF THE E-BRAKE LIGHT BEING ON AND THE HEADLAMP LOWER LIGHT OUT ONLY ON THE RIGHT SIDE. THAT'S IT FOR NOW I WILL SENT THE PAPER WORK SOON. I AM ALSO SENDING A COPY OF THIS NOTE TO THE ATTORNEY GENERAL'S OFFICE AND TO KIA CORPORATE HEADQUARTERS, AND THE BETTER BUSINESS BUREAU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Seat belts, Nov 14, 2019
TL* THE CONTACT OWNS A 2019 KIA SORENTO. WHILE OPERATING THE VEHICLE, THE PASSENGER SIDE SEAT BELT RELEASED WITHOUT A WARNING CHIME SOUNDING. GERALD KIA OF NORTH AURORA (201 HANSEN BLVD N, AURA, IL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 13,000.
Vehicle speed control, Nov 8, 2019, crash
ON AUGUST 25, 2019, WHILE DRIVING HOME TO NEW YORK, MY WIFE SAT IN THE FRONT PASSENGER SEAT AND MY DAUGHTER SAT IN THE SECOND ROW SEAT BEHIND MY WIFE, I STOPPED AT A REST STOP FOR GASOLINE AT ABOUT 12:15 PM AS I PULLED INTO THE AREA WITH MY FOOT ON THE BREAK TO SLOW DOWN, THE CAR SURGED FORWARD AND I PRESSED HARD TO STOP THE CAR. IT STOPPED. ON THE SAME DAY, AT 4:17 PM, I PULLED INTO A SUNOCO GAS STATION. WITH MY FOOT ON THE BREAK AS I PULLED INTO THE STATION, THE CAR SURGED, I PRESSED HARD AND THE CAR SLOWED DOWN. I SLOWLY PULLED AROUND THE TWO OCCUPIED PUMPS AND PULLED BEHIND THE OTHER PUMPS. (TIME-4:19PM) A CAR WAS AT THE FIRST PUMP AND A MAN WAS STANDING AT HIS GAS TANK PUMPING GAS. WITH MY FOOT ON THE BREAK, I SLOWLY MOVED BEHIND HIS CAR AT ABOUT 2 MPH AND THE CAR ACCELERATED. I PUSHED HARD ON THE BREAK. THE CAR CONTINUED TO ACCELERATE AND HIT THE PROTECTIVE BARRIER SURROUNDING THE GAS PUMP. BOTH FRONT AIR BAGS DEPLOYED. FORTUNATELY, NO ONE WAS INJURED. THE CAR WAS TOWED. MY INSURANCE COMPANY, ALLSTATE DECLARED THE CAR 'TOTALED.' INCLUDED IN A SERVICE WAS A RECALL FOR A COMPUTER MECHANISM C/S: SA387 UM TCU LOGIC IMPROVEMENT DTC P0741. KIA TOLD ME IT WAS RELATED TO THE TRANSMISSION. DID THIS RECALL REPLACEMENT CONTRIBUTE TO THE ACCIDENT? I TOLD KIA CENTRAL ALSO THAT THE FCA (FORWARD COLLISION AVOIDANCE ASSIST) DID NOT ENGAGE ON AUGUST 16. DID THIS MALFUNCTION CONTRIBUTE TO THE ACCIDENT? THESE CONCERNS WERE NEVER ADDRESSED OR INVESTIGATED BY KIA MOTORS. NUMEROUS CALLS TO KIA CENTRAL AND TO KIA CONSUMER ASSISTANCE CENTER WERE ATTEMPTED WITHOUT RESOLUTION AND MOST TIMES IGNORED. ON SEPTEMBER 24, KIA FROM CENTRAL CALLED ME TO INFORM ME THAT THE CASE WAS CLOSED. KIA DID NOT EVALUATE THE CAR OR AMELIORATE THE SITUATION. KIA NEEDS TO INVESTIGATE THE 2019 KIA SORRENTO FOR MALFUNCTIONING PERFORMANCE. PEOPLE COULD GET SERIOUSLY INJURED OR DIE! *JS
Power train, Electrical system, Nov 4, 2019
I SENT THIS TO [XXX]<[XXX]> I HAVE SOME RECORDS FROM (LEV KIA) I AM GOING TO SHARE WITH YOU AS SOON AS I GET THEM TOGETHER, IN THE MEANTIME I AM GOING TO DRIVE THIS 2019 KIA SORENTO AND HOPE ON THE HIGHWAY IT DOES NOT DECIDE TO DOWN SHIFT AT 60 OR 70 MPH LIKE IT WAS DOING, ESPECIALLY IF A LARGE TRACTOR TRAILER IS BEHIND ME. I THINK IT WOULD BE A MESS WHEN THEY FIND OUT THAT A (SERIOUS ELECTRIC PROBLEM THAT THE MANAGER [XXX] AT LEV KIA TOLD ME THAT THE VEHICLE HAS) CAUSED THE TRANSMISSION TO DOWN SHIFT, I WILL SEND THOSE PAPERS SOON. ALSO IF THERE WAS NOTHING WRONG WITH THE TRANSMISSION, WHY DID THEY REPLACE THE FIRST ONE. THEY TOLD ME BECAUSE OF A MOISTURE PROBLEM WAS THE CAUSE OF THE INTERNAL SHIFTING MODULATOR VALVE TO ACT UP, AFTER THE TRANSMISSION WAS REPLACED I HAD THE SAME PROBLEM I CALLED AND WAS TOLD TO BRING IT BACK AND LEAVE IT THEY HAD TO DO A PROGRAM UPDATE FOR THE TRANSMISSION TO CORRECT THE MODULATOR VALVE. HOW DO YOU CORRECT A MOISTURE PROBLEM IN AN INTERNAL MODULATOR VALVE WITH AN UPDATE? WE WILL SEE WHAT YOUR ANSWER TO THIS IS, THERE WERE OTHER PROBLEMS WITH THE #1 E-BRAKE LIGHT COMING ON BY ITSELF #2 THE RIGHT FRONT HEAD LAMP LOWER LAMP GOING OUT 2 TIMES, THEY HAD IT IN THE SHOP FOR THREE DAYS AND WENT THROUGH THE WIRE HARNESS CLEANED ALL THE CONNECTORS TO THE LAMP. I TOLD WARREN RIOS THAT A LOT OF THIS HAPPENED AFTER A HEAVY RAIN STORM THAT SOMETHING WAS GETTING WET AND CAUSING EITHER A SHORT OR A SURGE OR A BAD GROUND CONNECTION, I HAVE PICTURES OF THE E-BRAKE LIGHT BEING ON AND THE HEADLAMP LOWER LIGHT OUT ONLY ON THE RIGHT SIDE. THAT'S IT FOR NOW I WILL SENT THE PAPER WORK SOON. I AM ALSO SENDING A COPY OF THIS NOTE TO THE ATTORNEY GENERAL'S OFFICE AND TO KIA CORPORATE HEADQUARTERS, AND THE BETTER BUSINESS BUREAU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Oct 23, 2019
TL* THE CONTACT OWNS A 2019 KIA SORENTO. WHILE DRIVING 30 MPH, THE STEERING WHEEL FAILED TO MOVE AND ALL THE INSTRUMENT PANEL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SCOTT KIA OF SPRINGFIELD (321 BALTIMORE PIKE, SPRINGFIELD, PA 19064, (610) 544-0100) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. UPON LEAVING A PARKING LOT, THE STEERING WHEEL SEIZED AND FAILED TO MOVE. THE VEHICLE WAS TAKEN TO THE SAME LOCAL DEALER WHO STATED THAT THE POWER STEERING PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 4,000.
Other or unspecified, Oct 17, 2019
2019 KIA SORENTO, PURCHASED ON 8/11/19 THAT HAS HAD AN ISSUE WITH VIBRATION SINCE DAY ONE.. ONE DEALERSHIP TOLD ME THAT IT WAS FLAT SPOTTED TIRES AND THAT I WOULD NEED TO TAKE IT BACK TO THE DEALERSHIP WHERE IT WAS PURCHASED. DEALERSHIP WHERE IT WAS PURCHASED SAID IT WAS HIGH RADIAL FORCE ON TWO TIRES AND REPLACED THOSE TWO. VIBRATION WAS STILL THERE AND I TOOK IT BACK AGAIN AND WAS TOLD THAT THE TIRES WERE JUST CRAPPY(BRAND) AND THERE WAS NOTHING THEY COULD DO ABOUT IT, BUT I COULD REPLACE THEM. I CONTACTED KIA CONSUMER AFFAIRS AND THEY AGREED TO GIVE $750 TOWARD A NEW SET OF TIRES, WHICH I HAD PUT ON AND AM STILL WAITING ON MY $750. YOU GUESSED IT, THE PROBLEM WITH VIBRATION IS STILL THERE AT LOW AND HIGH SPEEDS. IN FACT, I HAVE VIDEO OF MY WATER BOTTLE SHAKING IN MY CUP HOLDER WITH THE VEHICLE PARKED. ALSO THERE IS A MAJOR ISSUE WITH HESITATION WITH THIS NEW 8 SPEED TRANSMISSION. THE DEALERSHIP TOLD ME THAT I WOULD JUST HAVE TO GO SOMEWHERE ELSE FOR ANOTHER OPINION. WORST EXPERIENCE THAT I HAVE EVER HAD WITH A BRAND NEW VEHICLE.
Engine, Oct 15, 2019
MY SORRENTO STARTED TO RIDE VERY ROUGH AND FELT LIKE ENGINE WAS KNOCKING AND MTHE VEHICLE WOULD START TO SHAKE. I PULLED OVER TURN VEHICLE OFF CHECKED ALL MY LEVELS EVERYTHING WAS OK EXCEPT LOW WASHER FLUID. PROCEEDED HOME NO PROBLEM. NEXT DAY AFTER WORKING AND RUNNING ERRANDS SAME THING HAPPENED THIS TIME ENGINE LIGHT CAME ON. BROUGHT IT TO AUTO ZONE AND THE ERROR CODE GIVEN IS P0200. AND I NOTICE THAT MY VEHICLE IS BURNING A LARGE AMOUNT OF FUEL. THE NEXT DAY THE LIGHT WAS OFF NO PROBLEM BUT ON YESTERDAY 10/14/19 IT HAS STARTED AGAIN.
Visibility/wiper, Oct 12, 2019
WITHIN ON WEEK OF PURCHASING MY NEW KIA SORENTO, I EXPERIENCED A WINDSHIELD CRACK THAT SPREAD QUICKLY ACROSS THE WINDSHIELD WITHIN 24 HOURS. THE WINDSHIELD SHOULD BE BUILT BETTER. I'VE NEVER HAD SUCH AN ISSUE WITH OTHER MAKES FROM PREVIOUS CARS. I HAD PURCHASED THE PLATINUM PROTECTION PLAN BUT WAS TOLD IT WOULD NOT COVER. I CALLED THE DEALERSHIP AT WHICH I PURCHASED THE CAR FOR HELP ONLY TO BE GIVEN THE RUN AROUND BEING TRANSFERRED TO MULTIPLE DEPARTMENTS. THE CRACK SPREAD FROM THE BOTTOM LEFT CORNER ACROSS THE MIDDLE OF THE WINDSHIELD IN MY LINE OF SIGHT MAKING IT DIFFICULT TO CLEARLY SEE. I HAD TO PAY MYSELF TO GET THE WINDSHIELD COMPLETELY REPLACED. I AM DISAPPOINTED IN THE QUALITY OF MY KIA AND THE SERVICE I HAVE RECEIVED.