2013 Kia Soul

Problems, recalls and owner-reported issues

Engine is the leading concern among 662 owner complaints filed for this model year. This is the 4th highest complaint count among 16 Soul model years with reports.

Complaints by model year
  1. 662

Of the 2013 reports, 22 involved a crash and 45 involved a fire. 25 people were injured.

Primary concernEngine283 reports · 43% of complaints
Owner complaints662Filed with NHTSA
Recall relationship3 safety recallsNHTSA campaign records

What owners report most often

  1. Engine283
  2. Steering151
  3. Service brakes99
  4. Electrical system71
  5. Hydraulic67
  6. Other or unspecified61
  7. Engine and engine cooling44
  8. Fuel/propulsion system27

Recalls and investigations

  1. Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023

    Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.

    An engine compartment fire while parked or driving can increase the risk of injury.

    Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.

    Campaign 23V652000 on NHTSA.gov

  2. EngineFeb 22, 2019

    Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.

    Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.

    Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.

    Campaign 19V120000 on NHTSA.gov

  3. Structure, body, roof and pillarsDec 29, 2014

    Kia Motors America (Kia) is recalling certain model year 2010-2013 Kia Soul vehicles manufactured January 8, 2009, to October 2, 2013, equipped with a sun roof. A headliner plate may detach during deployment of the curtain air bag.

    A detached headliner plate may increase the risk of injury to the occupant during a vehicle crash.

    Kia will notify owners, and dealers will install industrial adhesive strips to secure the headliner plates, free of charge. The recall is expected to begin February 2, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC112.

    Campaign 14V822000 on NHTSA.gov

Representative owner complaints

662 reports, newest first.

  1. Steering, Feb 7, 2020

    THERE IS A CLUNKING NOISE WHILE DRIVING OR TURNING. TOO MUCH "PLAY" IN STEERING WHEEL. IT FEELS LIKE IT WILL COME APART. HAPPENS KNOW MATTER HOW FAST I GO. EVEN WHEN BACK UP.

  2. Steering, Feb 3, 2020

    TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE STEERING EMITTED A CLICKING SOUND WHEN TURNED TO THE LEFT OR RIGHT WITH AN ABNORMAL VIBRATION. THE VEHICLE WAS TAKEN TO (DELAND KIA LOCATED AT 2322 SOUTH WOODLAND BOULEVARD, DELAND, FLORIDA, 32720, (866) 809-7175, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A FAILURE IN THE STEERING COUPLER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 35,162.

  3. Engine, Jan 16, 2020

    TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE BEGAN TO MAKE A FAINT TAPPING NOISE THAT PROGRESSIVELY GOT LOUDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH THE TAPPING SOUND BECAME MORE OF A KNOCKING SOUND. THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO (SOUTHSIDE KIA LOCATED AT 9401 ATLANTIC BLVD, JACKSONVILLE, FL 32225, PHONE NUMBER: 904-406-7779) WHO INFORMED THE CONTACT THAT THEIR VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE AND ENGINE COOLING) HOWEVER, DUE TO THE DIAGNOSTIC READING SHOWING A DIFFERENT CODE FROM THE ONE INDICATED IN THE RECALL, THE DEALER STATED THEY WERE UNABLE TO PROVIDE THE REPAIR. THE CONTACT STATED THAT ACCORDING TO THE INFORMATION WITHIN THE RECALL, THE VEHICLE EXHIBITED A SIMILAR FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THERE WAS NO SPECIFIC CODE FOR THE RECALL REPAIR. THE MANUFACTURER OPENED A CASE REGARDING THE MATTER AND INFORMED THE CONTACT THAT A REPRESENTATIVE WOULD BE REACHING OUT HOWEVER, WHICH WAS STILL PENDING. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

  4. Engine, Dec 20, 2019

    TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE OPERATING THE VEHICLE, A CLANKING NOISE WAS PRESENT UNDER THE FRONT OF THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. HIGH COUNTRY KIA (4004 E. MAIN ST, FARMINGTON, NM) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000.

  5. Engine, Dec 19, 2019

    TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE OPERATING THE VEHICLE, THE CONTACT HEARD A CLANKING NOISE UNDER THE FRONT OF THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. HIGH COUNTRY KIA (4004 E. MAIN ST, FARMINGTON, NM) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000.

  6. Electrical system, Other or unspecified, Engine, Dec 10, 2019

    ENGINE LITE WHEN ON. GOT A RECALL NOTICE. HAD RECALL PERFORMED. RECALL STATE THAT IF DAMAGE WAS DONE TO CATALYTIC CONVERTER IT WOULD ALSO BE REPLACED. A FEW MONTHS LATER AFTER RECALL PERFORMED ENGINE LIGHT COMES ON SAYING CATALYTIC CONVERTER PROBLEM. THEY SAY I NEED TO PAY $2000 TO GET FIXED. I BELIEVE IT SHOULD HAVE BEEN REPLACED AT TIME OF RECALL.

  7. Engine, Dec 7, 2019

    ENGINE STARTED HARD IN DRIVEWAY AND LACKED PERFORMANCE WHEN STARTING DOWN THE STREET. HOPED IT WAS A POSSIBLE DAMP CONDITION THAT MORNING AS IT NEVER HAPPENED BEFORE AND I CONTINUED OFF FOR WORK. AFTER NEARING WORK, IT DID NOT CORRECT ITSELF SO WHEN I GOT TO WORK I TOOK THE DAY OFF TO GET IT TO THE DEALER. UPON RESTARTING IT WAS THE SAME HOWEVER AT THE FIRST STOP IT STALLED AND WOULD NOT RESTART. KEPT TRYING FOR 10 MIN AND IF FINALLY STARTED AND I DROVE IT TO THE DEALER. AFTER A COUPLE DAYS THE DEALER STATED IT NEEDED A NEW ENGINE AS THE TIMING WAS OFF BY 4 DEGREES. THIS CONDITION MADE THE CAR EXTREMELY DANGEROUS FOR LACK OF POWER AND OTHERS PASSING BUT I NEVER DREAMED IT WOULD NEED THE ENGINE REPLACED. BYERS KIA IN LEWIS CENTER, OH SERVICE DEPT HAS NOT GIVEN ME ANY INFORMATION ON WHAT HAPPENED AND WHY AND HAS NOT GIVEN ANY FURTHER FOLLOW-UP IN 3 WEEKS!

  8. Steering, Nov 28, 2019

    STEERING WHEEL MAKES CLICKING SOUND WHEN STEERING AND ALSO WHILE VEHICLE IS NOT.IN MOTION. AFTER MUCH RESEARCH, I BELIEVE IT IS THE STEERING COUPLER WHICH IS VERY DANGEROUS TO DRIVE DUE TO THE CHANCE OF STEERING WHEEL LOCKING UP WHILE DRIVING. I SHOULD NOT HAVE TO PAY FOR THIS SINCE MANY OTHER PEOPLE ONLINE ARE REPORTING THE SAME EXACT PROBLEM. I HAVE NOT RECEIVED A RECALL NOTICE, BUT I AM SCARED OF DRIVING MY CAR IF IT IS NOT FIXED RIGHT AWAY. THIS IS A HAZARDOUS PROBLEM AND IT NEEDS TO BE ADDRESSED.

  9. Engine, Nov 25, 2019, fire

    I BEGAN HEARING A LOUD KNOCKING SOUND WHILE I WAS DRIVING. I STOPPED AT A PEP BOYS AND THE TECH TOLD ME I SHOULD BE FINE TO GET HOME. AFTER SOME TIME ON THE ROAD MY ENGINE LIGHT BEGAN TO FLASH AND THE OIL LIGHT WAS ON AS WELL. I WAS ABLE TO GET THE CAR OFF THE NEAREST EXIT AND INTO A PARK AND RIDE PARKING LOT. THE CAR AT THIS POINT WAS SMOKING. I BEGAN TO GATHER MY THINGS THEN I SAW FLAMES APPEAR UNDER THE HOOD. THAT'S WHEN I EXITED THE VEHICLE. THE CAR WAS ENGULFED IN FLAMES WITHIN FIVE MINUTES. I LOST 2 IPADS AND MY IPHONE. BUT WE MADE IT OUT SAFELY! A GOOD SAMARITAN FOLLOWED US OFF THE HIGHWAY. HE HAS DASH CAM OF MY CAR THAT SHOWS A SPARK GO OFF UNDERNEATH THE CAR WHILE WE WERE STILL ON THE ROAD.

  10. Engine, Nov 20, 2019

    TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING APPROXIMATELY 55 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED CONTINUOUSLY AND THEN FLASHED. IN ADDITION, THE VEHICLE STARTED TO SHUDDER AND LOST POWER WITHOUT STALLING. THE VEHICLE WAS TOWED TO BROWN'S MANASSAS KIA (9030 LIBERIA AVE, CITY OF MANASSAS, VA 20110, (703) 331-8080) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED AT THE COST OF $7,480. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 13438127. THE APPROXIMATE FAILURE MILEAGE WAS 82,178. *LN*JB

  11. Engine, Nov 13, 2019

    I TOOK MY VEHICLE TO KIA FOR TWO RECALLS AND A PERFORMANCE ISSUE WITH THE ENGINE; SPECIFICALLY, A LOSS OF POWER AND INCREASED OIL CONSUMPTION. KIA PERFORMED AN ECU UPGRADE AND REPLACED THE CATALYTIC CONVERTER RELATED TO RECALL# SC176. THE RECALL ALSO IDENTIFIES INTERNAL ENGINE DAMAGE TO THE PISTONS THAT RESULT FROM OVERHEATING CAUSED BY HIGH CATALYTIC CONVERTER TEMPERATURES WHICH WAS ADDRESSED BY THE ECU UPGRADE. I INQUIRED ABOUT COVERAGE FOR THE DAMAGE TO THE ENGINE; HOWEVER I WAS TOLD THAT THE ENGINE DAMAGE WOULD NOT BE COVERED BY KIA. AN OIL CONSUMPTION TEST WAS PERFORMED AND KIA DOCUMENTED THAT 1 QUART OF OIL HAD BEEN CONSUMED IN THE 1,000 ELAPSED MILES (WHICH EXCEEDS THE MANUFACTURER'S SPECIFICATION FOR NORMAL RATE OF CONSUMPTION), I WAS TOLD THAT THE ENGINE WOULD NEED TO BE REPLACED, AND KIA WOULD NOT COVER THE COST. I WAS VERY SURPRISED AS THE ISSUES THAT I AM HAVING WITH THE CAR ARE EXACTLY THE VERY SAME ISSUES DESCRIBED IN THE RECALL.

  12. Engine, Nov 13, 2019

    TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THERE WAS A DELAY IN ACCELERATION WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT OIL WAS LEAKING INTO DIFFERENT COMPARTMENTS OF THE ENGINE. THE VEHICLE WAS TAKEN TO GREENWAY KIA WEST (3407 W COLONIAL DR, ORLANDO, FL 32808, (407) 532-2217) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE DEALER WAS UNABLE TO DETERMINE WHY THE VEHICLE WAS EXPERIENCING HIGH OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.

  13. Engine, Nov 12, 2019

    TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT TOOK THE VEHICLE TO HUFFINES KIA CORINTH (5150 INTERSTATE 35 E, DENTON, TX 76210) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE COOLING) IN MARCH OF 2019. ON APPROXIMATELY OCTOBER 28, 2019, THE CONTACT NOTICED THAT THE VEHICLE HAD A ROUGH IDLE AND HESITATED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED AND A CODE FOR THE CATALYTIC CONVERTER APPEARED. IN ADDITION, THE DEALER STATED THAT THE VEHICLE WAS CONSUMING AN EXCESSIVE AMOUNT OF OIL AND THE CHECK ENGINE WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE RECURRENCE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 136,000.

  14. Fuel/propulsion system, Nov 8, 2019

    VEHICLE BEGAN MAKING A NOISE AND SEEMINGLY NOT GETTING GAS ANYMORE AND CAME TO A COMPLETE STOP RIGHT IN THE MIDDLE OF RUSH HOUR TRAFFIC.. I TRIED STARTING IT AND IT WOULD NOT START UNLESS I PUMPED THE GAS PETAL, WHICH SENT PLUMES OF WHITE SMOKE AND AWFULLY STRONG GAS ODOR. THE CAR DID THIS ALL THE WAY HOME. I CALLED A MECHANIC AND HE DID A DIAGNOSTIC TEST ON IT AND SAID IT WAS CAUSED BY ONE OF TWO SENSORS. THREE MECHANICS SAID THE VEHICLE COULD HAVE CAUGHT ON FIRE AND POSSIBLY EXPLODED WHILE I WAS DRIVING IT BECAUSE IT WAS DUMPING FUEL ON THE ENGINE. THEY SAID HAD THERE BEEN ONE SPARK FROM THE SPARK PLUGS THAT MY CAR WOULD HAVE MOST LIKELY BLOWN UP. I AM SCARED TO DRIVE THIS CAR NOW AND I DON'T KNOW WHAT TO DO AT THIS POINT.

  15. Steering, Nov 6, 2019

    STEERING IS SHAKING AND REQUIRING NEED TO TURN WHEEL MORE THAN USUAL TO TURN WHEN DRIVING. MAKING NOISE WHEN DRIVING.

  16. Engine, Nov 5, 2019

    TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING THE VEHICLE, THERE WAS AN ABNORMAL KNOCKING NOISE COMING FROM THE ENGINE COMPARTMENT AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DENNIS DILLON KIA (9501 W FAIRVIEW AVE, SUITE B, BOISE, ID 83704, (208) 314-3403) WHERE IT WAS DIAGNOSED THAT THE KNOCK SENSOR NEEDED TO BE REPLACED AND THE ECM NEEDED TO BE UPDATED. THE CONTACT WAS ALSO INFORMED THAT METAL SHAVINGS WERE FOUND IN THE ENGINE. THE KNOCK SENSOR WAS REPLACED AND THE ECM WAS REPROGRAMMED. THE ENGINE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,700. THE VIN WAS NOT AVAILABLE.

  17. Engine, Oct 28, 2019, fire

    TL* THE CONTACT OWNED A 2013 KIA SOUL. THE CONTACT'S VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); HOWEVER, THE CONTACT DID NOT RECEIVE A RECALL NOTICE. THE VEHICLE WAS NOT REPAIRED PER THE RECALL. WHILE THE VEHICLE WAS PARKED IN A PARKING LOT FOR APPROXIMATELY 25 MINUTES, THE CONTACT WAS INFORMED BY A PEDESTRATIAN THAT THE VEHICLE WAS ON FIRE. THE CONTACT'S HUSBAND EXTINGUISHED THE FIRE WITH WATER. THE FIRE DEPARTMENT WAS CONTACTED AND A REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000. *LN*JB

  18. Engine, Oct 23, 2019

    FOR THE LAST 3 YRS THE LAST PISTON HAS BEEN MISFIRING CAUSING A KNOCKING SOUND. EVERY WHERE I TAKE IT, INCLUDING 2 KIA DEALERSHIPS SAY IT NEEDS A NEW ENGINE. I KNOW OTHER KIA SOUL OWNERS WITH THE SAME ISSUE. THIS PROBLEM STARTED IN 2015. IT'S A KNOWN ISSUE. CANADA MADE KIA REPLACE ENGINES WITH THIS ISSUE. THE CAR KNOCKS WHETHER STATIONARY OR DRIVING.

  19. Steering, Oct 22, 2019

    STARTED WITH A CLUNK SOUND, THEN ALL OF A SUDDEN THE VEHICLE WOULD NOT STEER. I WAS IN A MASS OF TRAFFIC SO MY SPEED AT THE TIME WAS SLOW AND I WAS ABLE TO DRIFT ONTO THE SIDE OF THE ROAD LUCKILY. DEALERSHIP TELLS ME THE VIN IS NOT IN THE RECALL, BUT I SEE THIS SAME PROBLEM RECALLED HALF A MILLION TIMES. THEY WILL NOT FIX THE ISSUE, WHICH COMES AT A TUNE OF $1600.

  20. Other or unspecified, Engine, Oct 22, 2019

    I WENT TO HAVE A OIL CHANGE,THEY TOLD ME MY MOTOR WAS GOING OUT.THEY WOULD NOT DO NOTHING. THEY SAID TAKE IT TO A KIA DEALER. I THEN CALL A KIA SERVES DEALER. SO I AM LOOKING FOR A DEALER IN THE AREA CODE 49022, FOR A PHONE NUMBER.

  21. Steering, Oct 21, 2019

    THE VEHICLE PRESENT A GRINDING NOISE WHILE STEERING ON ANY DIRECTION. WHILE GETTING IT CHECKED AT THE LOCAL KIA DEALERSHIP THEY DIAGNOSED THE ISSUE ON THE STEERING WHICH WAS APPARENTLY PART OF A RECALL FROM KIA, A FEW DAYS LATER THE ISSUE ON THE STEERING WAS PRESENT AGAIN AND THE LOCAL KIA DEALERSHIP IS NOW CHARGING ME AROUND 1,900 DOLLARS FOR THE REPAIR EVEN THOUGH IT ALL STARTED TROUGH A MANUFACTURER RECALL..

  22. Steering, Oct 17, 2019

    THE STEERING WHEEL COUPLER HAS BECOME LOOSE, CREATING A SOUND AND STEERING PLAY (OR SLACK) WHEN STEERING. THIS COULD RESULT IN BREAKAGE OF THE COUPLER, RESULTING IS LOSS OF CONTROL OF THE VEHICLE. KIA HAS ALREADY RECALLED THE 2014-16 SOUL MODELS IN RECALL NUMBER: 17V608000, BUT DID NOT INCLUDE THE 2013 YEAR MODEL, WHICH HAS A DANGEROUS DEFECT.

  23. Engine, Oct 16, 2019

    IN APRIL 29, 2019 HAD SAFETY RECALL (NHTSA RECALL #19V120) WORK DONE ON MY 2013 KIA SOUL FOR THE CATALYTIC CONVERTER, NOW FIVE MONTHS LATER MY CHECK ENGINE LIGHT COMES ON. I HAVE THE CHECK ENGINE LIGHT CHECK OUT AT AUTO ZONE AND O REILLY AUTO STORE, THE CODE ERROR READING P0420 CATALYTIC CONVERTER FAILING. I CONTRACT KIA DEALERSHIP SERVICE DEPARTMENT IN HOUSTON, TEXAS. THE SERVICE ADVISOR INFORMED ME, 'THAT SINCE I HAVE 100K ON THE 2013 KIA SOUL THE CAR CATALYTIC CONVERTER IS NOT COVERED. I WILL HAVE TO PAY OUT OF POCKET FOR REPAIR OF THE CATALYTIC CONVERTER.' I WAS ALSO TOLD BY SERVICE ADVISOR, THE SOFTWARE (CATALYTIC OVERHEATING PROTECTION) UPGRADE ONLY FOR THE RECALL. SERVICE ADVISOR STATED 'SUPPOSEDLY NOTHING WAS FOUND ON THE DIAGNOSTIC PROGRAM FOR THE SOFTWARE UPGRADE.' I EXPLAINED TO SERVICE ADVISOR WENT IN BROUGHT MY 2013 KIA SOUL FOR THE RECALL, THE CHECK ENGINE LIGHT WAS NOT ON AT ALL. SERVICE ADVISOR INFORMED ME THAT NEED THE CONTACT KIA MOTOR. I SEND AN EMAIL THE KIA MOTOR COMPANY ON THE RECALL PROBLEM. ON OCTOBER16, 2019, THE KIA MOTOR REPRESENTATIVE CONTRACT ME ABOUT THE RECALL PROBLEM. THE KIA MOTOR REPRESENTATIVE STATED 'I HAVE TO PAY FOR THEM TO CHECK THE RECALL DIAGNOSTIC PROBLEM. THE KIA LOCAL DEALERSHIP IS NOT APART KIA MOTOR COMPANY. YOU ARE RESPONSIBLE FOR THE REPAIRS". IT JUST FUNNY THOSE FIVE MONTHS GO BY AND ALL OF A SUDDEN THERE IS A PROBLEM. I HAVE BEEN LOYAL KIA CUSTOMERS FOR SOME TIME, UNTIL NOW. THEY WILL NOT CHECK OUT THE RECALL PROBLEM OF FREE.

  24. Engine, Oct 10, 2019

    I WAS DRIVING ON HIGHWAY 411 AND IT STALLED JUST DIED AND WOULD NOT RESTART

  25. Engine, Oct 4, 2019

    WHEN TRYING TO START THE CAR IT WON'T TURN OVER UNTIL YOU TURN THE KEY ABOUT TEN TIMES.