2013 Kia Soul
Problems, recalls and owner-reported issues
Engine is the leading concern among 662 owner complaints filed for this model year. This is the 4th highest complaint count among 16 Soul model years with reports.
Of the 2013 reports, 22 involved a crash and 45 involved a fire. 25 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Campaign 23V652000 on NHTSA.gov
EngineFeb 22, 2019
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.
Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.
Campaign 19V120000 on NHTSA.gov
Structure, body, roof and pillarsDec 29, 2014
Kia Motors America (Kia) is recalling certain model year 2010-2013 Kia Soul vehicles manufactured January 8, 2009, to October 2, 2013, equipped with a sun roof. A headliner plate may detach during deployment of the curtain air bag.
A detached headliner plate may increase the risk of injury to the occupant during a vehicle crash.
Kia will notify owners, and dealers will install industrial adhesive strips to secure the headliner plates, free of charge. The recall is expected to begin February 2, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC112.
Campaign 14V822000 on NHTSA.gov
Representative owner complaints
662 reports, newest first.
Steering, Sep 26, 2019
CLUNKING NOISE FROM STEERING WHEEL WHEN I GO ON A BUMPY ROAD OR TURN STEERING WHEEL FROM SIDE TO SIDE. WHILE IN MOTION OR STATIONARY.
Steering, Sep 25, 2019
STEERING WHEEL MAKES A CLICKING SOUND WHEN I TURN THE WHEEL
Engine, Sep 24, 2019
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). WHILE DRIVING 60-65 MPH, THE VEHICLE STALLED. THE VEHICLE RESTARTED, BUT FAILED TO ACCELERATE ABOVE 5 MPH AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO SOUTHWEST KIA ROUND ROCK (600 JEFFREY WAY, ROUND ROCK, TX 78665, (512) 617-5000). THE DEALER STATED THAT TWO COILS WERE NEEDED AND NO FAILURE CODES WERE GENERATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS NO COMPRESSION ON THE NUMBER ONE PISTON. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 215,000.
Steering, Sep 20, 2019
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING 35 MPH, THE STEERING WHEEL MADE A CLICKING NOISE WHEN TURNED. THE CONTACT ALSO STATED THAT THE STEERING WHEEL FELT LOOSE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Engine, Sep 12, 2019
TL* THE CONTACT OWNS A 2013 KIA SOUL. AFTER RESTARTING THE VEHICLE, A KNOCKING SOUND WAS PRESENT COMING FROM THE ENGINE COMPARTMENT. MOMENTS LATER, WHILE DRIVING, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. SAVAGE KIA (2725 CENTER AVE, READING, PA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS RECENTLY SERVICED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE), BUT THE REMEDY DID NOT CORRECT THE FAILURE. THE FAILURE MILEAGE WAS 74,000.
Engine, Aug 30, 2019
MY DAUGHTER WAS DRIVING MY 2013 KIA SOUL, 2.0 ENGINE, ON THE INTERSTATE WHEN THE CAR HAD A SUDDEN LOSE OF POWER. WITHIN A MINUTE OR SO THERE WAS A LOUD POP AND SMOKE ROLLING OUT BEHIND. AFTER BEING TOWED AND INSPECTED WE SEE THAT THE OIL MID PAN FAILED. THERE IS A LARGE CRACK IN THE CAST ALUMINUM JUST BEHIND THE OIL FILTER. I WAS TOLD THIS MUCH BACK PRESSURE IN THE ENGINE PROBABLY MEANS A CLOGGED OR FAULTY CATALYTIC CONVERTER. I HAVE NOTICED A LOT OF SIMILAR COMPLAINTS FROM OTHER KIA OWNERS. CALLED KIA AND WAS TOLD THIS IN NOT COVERED BY ANY WARRANTY OR RECALL. *AS *TR
Engine, Aug 20, 2019
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING) AT KIA OF MERIDIAN (1219 MS-39 BYPASS, MERIDIAN, MS 39301). AFTER THE REPAIR, THE VEHICLE HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS ALSO TAKEN TO WILSON KIA (4204 LAKELAND DR, JACKSON, MS 39232). THE VEHICLE WAS NOT DIAGNOSED; HOWEVER, THE DEALER STATED THAT THE RECALL UPDATE WAS THE CAUSE OF THE FAILURE. THE DEALER CHANGED THE SPARK PLUGS, DRIVE BELT, AND FUEL INJECTION SERVICE, BUT THE FAILURE CONTINUED. THE CONTACT STATED THAT THE FAILURE WAS NOT OCCURRING PRIOR TO THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 101,832.
Engine, Aug 20, 2019
I PURCHASED MY 2013 KIA SOUL ON MAY 8, 2019. ENGINE STARTED KNOCKING. WHEN I CHECKED FOR ANY RECALLS, MY CAR HAD THE CATALYTIC CONVERTER RECALL. THIS WAS PERFORMED AT KIA DEALER IN LAKE CHARLES, LA, ON APRIL 22, 2019. THEY DID NOT REPAIR OR REPLACE ENGINE. I TOOK TO WALKER KIA IN ALEXANDRIA, LA, AND WAS TOLD MY ENGINE WAS NOT ONE "WITH THE LIFETIME WARRANTY" AND THAT IT WAS NOT INCLUDED IN THE ENGINE RECALL. I HAVE NOT SEEN ANYTHING REGARDING A "LIFETIME ENGINE WARRANTY". THIS CAR NEEDS NEW ENGINE. PLEASE HELP!
Engine, Aug 16, 2019
ENGINE BURNED UP ALL THE OIL AND SEIZED UP, METAL SHAVING WERE FOUND IN OIL PAN. WE NOTICED THICK BLACK SMOKE COMING FROM THE TAILPIPE AND GOT TO THE DEALERSHIP AS IT STOPPED WORKING, SAME ISSUE THAT'S HAPPENED TO THE MOTORS THAT WERE ALREADY RECALLED, BUT NO RECALL ON THIS VIN.
Engine, Aug 15, 2019
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT TOOK THE VEHICLE TO WEST PALM BEACH KIA (LOCATED AT 735 S MILITARY TRAIL, WEST PALM BEACH, FL 33415, (561) 433-1511) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANIFOLD, CATALYTIC CONVERTER, GASKETS, AND EXHAUST PIPE WERE REPLACED. IN ADDITION, THE OIL NEEDED TO BE CHANGED EVERY 200 MILES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 124,896.
Engine, Aug 8, 2019
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE THE VEHICLE WAS BEING INSPECTED, THE CONTACT WAS INFORMED THAT SMOKE WAS COMING FROM THE EXHAUST PIPE DUE TO AN OVERFLOW OF OIL. THE CONTACT ALSO FOUND AN OIL LEAK NEAR THE ENGINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 74,312.
Engine, Aug 5, 2019, fire
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 40-45 MPH THERE WAS AN ABNORMAL BOMBING NOISE. THE VEHICLE OVERHEATED AND FIRE WAS EMERGING FROM THE HOOD. ALL THE INSTRUMENT CLUSTER LIGHTS WERE ILLUMINATED. THERE WERE NO REPORTED INJURIES. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO PRIDE KIA OF LYNN: 793 LYNNWAY, LYNN, MA 01901(781) 596-1010 BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER 13266509 HOWEVER, NO FURTHER ASSISTANCE PROVIDED. THE FAILURE MILEAGE WAS 74,000.
Engine, Jul 23, 2019
I WAS DRIVING MY 2013 KIA SOUL, AND I WAS TURNING ACROSS A BUSY INTERSECTION. AS I WAS IN THE MIDDLE OF CROSSING THE INTERSECTION MY CAR STALLED OUT AND I WAS ALMOST IN A VERY SERIOUS ACCIDENT. IF THE ONCOMING CAR HAD NOT SWERVED IT WOULD HAVE BEEN A SERIOUS COLLISION. SINCE THIS INCIDENT, MY CAR HAS BEEN TOWED TO A KIA SERVICE CENTER AND EVALUATED. THE KIA TECHNICIAN STATED THAT MY CAR HAD METAL SHAVINGS WITHIN THE CRANKSHAFT OIL PASSAGES, AND THE CRANKPINS THEMSELVES MAY BE TOO ROUGH ON THE EDGES. AS A RESULT, OIL MAY BE BLOCKED AND CAUSE THE CONNECTING ROD BEARINGS TO WEAR, WHICH WOULD THEN CAUSE THEM TO FAIL AND SEIZE THE WHOLE ENGINE. THAT, OF COURSE, WOULD CAUSE THE CAR TO STALL DURING DRIVING. THIS IS THE EXACT SAME PROBLEM THAT THE OTHER KIA ENGINES WERE RECALLED FOR. IN ADDITION TO STALLING THIS COULD CAUSE THE RODS TO PIERCE THE ENGINE AND CAUSE A FIRE. MORE LIVES ARE AT RISK BECAUSE THE KIA RECALL IS NOT COMPLETE. ENGINES LIKE MINE, ARE STILL OUT THERE POSSIBLY CAUSING SERIOUS AND OR FATAL INCIDENTS. KIA NEEDS TO EXPAND THE RECALL TO THE 2. ENGINES AS WELL. THIS IS A MANUFACTURING DEFECT THAT NEEDS IMMEDIATE ACTION. PLEASE EXPAND THE RECALL AS THIS PROBLEM IS STILL CONTINUING IN OTHER KIA SOUL ENGINES NOT LISTED IN THE RECALL. *TR CONSUMER STATED MY 2013 KIA SOUL HAS BEEN TOWED TO THE DULLES KIA DEALERSHIP. THEY ARE SAYING THAT EVEN THOUGH THE ISSUE MY CAR IS HAVING IS THE SAME/ OR SIMILAR TO THE OTHER RECALLED KIA SOUL ENGINES, MY ENGINE IS NOT LISTED ON THE RECALL. SINCE IT IS NOT ON THE RECALL, I NEED A NEW ENGINE AT THE COST OF $6,200 DOLLARS. MY KIA IS A 2013, WITH 86,712 MILES ON IT.*JB
Engine, Jul 17, 2019
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING AT AN UNKNOWN SPEED, A PISTON ROD DISCONNECTED AND PUNCTURED THE ENGINE. THE FAILURE CAUSED OIL TO LEAK AND THE ENGINE TO SMOKE DUE TO OIL LEAKING ONTO THE HOT EXHAUST COMPONENT. THE CONTACT WAS CONCERNED THAT THE ENGINE WOULD CATCH ON FIRE AND SHE QUICKLY PULLED THE VEHICLE OVER. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT STATED THAT SHE PREVIOUSLY VISITED VISION KIA OF CANANDAIGUA (2445 ROCHESTER RD RTE 332, CANANDAIGUA, NY 14424, (585) 394-4542) WHERE THEY CHECKED THE ECU LOGIC IMPROVEMENT ONLY AND DID NOT CHECK THE CATALYTIC CONVERTER. THE DEALER STATED THAT THE CATALYTIC CONVERTER WAS NOT DAMAGED; HOWEVER, THE CONTACT STATED THAT THIS WAS NOT STATED AT ALL IN THE PAPERWORK FROM THE DEALER. THE CONTACT STATED THAT THE DAMAGE TO THE CONTACT'S VEHICLE MATCHED THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE DEALER QUOTED A REPAIR COST OF OVER $4,000. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 117,000.
Steering, Jul 12, 2019
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT HEARD A KNOCKING SOUND COMING FROM THE STEERING KNUCKLES WHEN THE STEERING WHEEL WAS TURNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,851. *BF *TR
Other or unspecified, Engine, Jul 9, 2019
MY VEHICLE SUFFERED NHTSA RECALL 19V120. KIA DEALERSHIP REFUSED TO INSPECT FOR ANY ENGINE DAMAGE THAT MAY HAVE OCCURRED. THEY JUST REPLACED THE CATALYTIC CONVERTER AND DID NOT INSPECT FOR ANY ENGINE DAMAGE. THE VEHICLE SUFFERED FROM CATALYTIC CONVERTER ISSUES FOR OVER 3 YEARS AND THEY REFUSED TO SAY ANYTHING WAS WRONG WITH THE VEHICLE. ACCORDING TO THE RECALL, IF THE CATALYTIC CONVERTER WAS DAMAGED IT MAY CAUSE ENGINE DAMAGE. WELL THE CATALYTIC CONVERTER WAS DAMAGED AND THEY REFUSE TO DO A PROPER INSPECTION ON THE VEHICLE. I NEED THEM TO FULLY DIAGNOSE THE VEHICLE AND INSPECT THE ENGINE. CORPORATE HAS REFUSED TO WORK WITH ME RESOLVING THIS MATTER. THE TECHNICIAN STATED THAT IT IS IMPOSSIBLE FOR THE CATALYTIC CONVERTER TO CAUSE ANY ENGINE DAMAGE.
Steering, Jul 8, 2019
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE OPERATING THE VEHICLE, A CLICKING NOISE WAS PRESENT COMING FROM THE STEERING COLUMN WHEN TURNING IN EITHER DIRECTION. WHILE PULLING INTO A PARKING SPACE, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO LAKELAND REGAL KIA (1025 BARTOW RD, LAKELAND, FL) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL FLEXIBLE COUPLER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,441.
Fuel/propulsion system, Jun 27, 2019
CONSUPTION EXCESIVE GAS $20 DOLLAR IN 3 DAYS
Steering, Other or unspecified, Jun 25, 2019
HELLO I HAVE A 2013 KIA SOUL WITH ONLY 56,000 MILES ON IT. LAST YEAR AROUND FEBRUARY MY CARS STEERING COLUMN STARTED HAVING THIS AWFUL RATTLING AND KNOCKING SOUND COMING FROM IT. I CAN'T DRIVE OVER 55MPH OR IT GETS REALLY BAD AND LOUD. THIS ALSO CAUSES MY BLINKERS NOT TO WORK PROPERLY ON AND OFF. I HAD SURGERY AROUND THE SAME TIME IT STARTED AND I'M JUST GETTING BACK TO BEING ABLE TO DRIVE. EXCEPT I'M AFRAID THAT THE STEERING IS GOING TO BREAK AND CAUSE A BIG WRECK AND NO THIS ISN'T A WHEEL BALANCE ISSUE. HAS ANYONE ELSE HAD THIS PROBLEM THAT YOU KNOW OF? I'M GOING TO CALL THE DEALER TODAY AND GET IT IN TO BE CHECKED. I CAN'T EVEN GET ON THE INTERSTATE BECAUSE OF THE FEAR OF IT BREAKING AND THE EXTREMELY LOUD NOISES IS CAUSES.
Engine and engine cooling, Jun 25, 2019
2013 KIA SOUL. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. *LD *JS
Engine, Jun 24, 2019
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE THE VEHICLE WAS BEING INSPECTED BY AN INDEPENDENT MECHANIC, IT WAS DIAGNOSED AS HAVING EXCESSIVE OIL USAGE. UPON INVESTIGATING ,THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 97,100.
Engine, Jun 24, 2019, fire
ON MONDAY 06/17/2019 AT APPROXIMATELY 4:15 I WAS ON THE EXPRESSWAY DRIVING IN TRAFFIC AROUND 60 MPH WHEN MY CAR STARTED TO MAKE A TICKING SOUND AS I ACCELERATED. THINKING MAYBE IT HAD SOMETHING TO DO WITH MY RECENT OIL CHANGE I SO I DISMISSED IT INITIALLY. AFTER ANOTHER TEN MINUTES MY CAR I HEARD A LOUD CLANK UNDER MY CAR BUT I CONTINUED TO DRIVE THINKING I MAY HAVE RAN OVER ROAD DEBRIS. THEN I HAD A PERSON IN A WHITE ALTIMA FLAG ME DOWN AND TOLD ME I WAS ON FIRE. I IMMEDIATELY PULLED OVER ON INTERSTATE 285 W IN ATLANTA GA AND LIFTED THE HOOD WHERE I WITNESSED MY ENGINE FLAMING FROM THE BOTTOM. I BEGAN DOWSING THE FIRE WITH MY CASE OF BOTTLED WATER TIL IT WAS UNDER CONTROL. KIA HAS A RECALL ON MY ENGINE RECALL STATUSRECALL INCOMPLETE SUMMARY KIA MOTORS HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN THE 2012-2016 MY KIA SOUL VEHICLES EQUIPPED WITH THE 1.6L GASOLINE DIRECT INJECTION (GDI) ENGINE. THE DEFECT MAY CAUSE DAMAGE TO THE CATALYTIC CONVERTER DUE TO OVERHEATING, RESULTING IN ABNORMAL ENGINE COMBUSTION AND DAMAGE TO THE ENGINE PISTONS. PISTON DAMAGE CAN RESULT IN A STALL, INCREASING THE RISK OF A CRASH. IF A PISTON ROD BREAKS AND PUNCTURES THE ENGINE BLOCK, OIL CAN ESCAPE, INCREASING THE RISK OF A FIRE.
Engine, Jun 24, 2019
IT IS USING OIL EXCESSIVELY TOOK IT TO THE DEALER AND THEY WANTED 1000.00 DOLLARS TO DIAGNOSE THE ENGINE, THEY KNOW WHAT IS WRONG WITH THE ENGINE, SAID I NEED A NEW ONE. THIS VEHICLE HAS BEEN SERVICED AND VERY WELL TAKEN CARE OF
Engine, Jun 20, 2019
RECALL ON CAR 19V120. KIA STATES I NEED A NEW ENGINE. MY CAR IS EXPERIENCING THE EXACT SYMPTOMS OF THE RECALL (PISTON DAMAGE D/T SUBRATE PARTICLES, EXCESSIVE OIL BURNING (2.5QUARTS PER 900 MILES), INTERMITTENT MIL ILLUMINATING... KIA STATES I NEED A NEW ENGINE AND THEY WILL PAY FOR THE ENGINE, BUT NOT THE LABOR. GETTING RUN AROUND. KIA STATES THE ENGINE DAMAGE IS NOT BECAUSE OF THE RECALL, YET THEY REFUSE TO PROVIDE AN EXPLANATION OF WHAT IS CAUSING THE ENGINE DAMAGE. THEY ARE ALSO REFUSING TO PROVIDE ANY DIAGNOSTIC INFORMATION. THEIR REASON THAT MY ENGINE HAS DAMAGE IS BECAUSE IT'S HIGH MILEAGE. THIS IS A SINGLE OWNER, WELL MAINTAINED VEHICLE. THE FACT THAT THE CAR HAS THE EXACT DAMAGE AS INDICATED IN THE RECALL AND KIA REFUSES TO LIVE UP TO THEIR PROMISE 'AT NO COST TO YOU', NOT ONLY HAS ME QUESTIONING THEIR LOYALTY TO THE CUSTOMER, BUT ALSO CONTINUES TO PUT ME AND MY FAMILY IN A DANGEROUS SITUATION OF DRIVING A FAULTY CAR. YES, THIS HAS HIGH MILEAGE, YES, THIS IS OUT OF WARRANTY, HOWEVER, THIS IS A RECALL, NOT A WARRANTY ISSUE AND THE RECALL SHOULD BE HONORED 100%. I HAVE ADVISED KIA CORPORATE I AM CONTACTING YOU FOR ASSISTANCE, SINCE EACH REP TELLS ME A DIFFERENT STORY. I'M TOLD THE CASE IS BEING ESCALATED, AND HAVE YET TO HEAR ANYTHING. I'VE ASKED GOD SPEAK WITH HIGHER MANAGEMENT AND HAVE BEEN TOLD THAT INFORMATION IS NOT AVAILABLE TO GIVE OUT.
Engine, Jun 20, 2019
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO CRAIN KIA OF BENTONVILLE (2901 MOBERLY LN, BENTONVILLE, AR 72712, (479) 319-2697) WHERE IT WAS DETERMINED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.