2014 Kia Soul
Problems, recalls and owner-reported issues
Engine is the leading concern among 902 owner complaints filed for this model year. This is the 2nd highest complaint count among 16 Soul model years with reports.
Of the 2014 reports, 34 involved a crash and 69 involved a fire. 30 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontalFeb 18, 2022
Kia Motors America (Kia) is recalling certain 2014 Soul vehicles. The front air bags may not deploy during a crash if the Air Bag Control Unit (ACU) loses communication with the front impact sensors.
Front air bags that do not deploy as intended can increase the risk of injury in a crash.
Dealers will update the ACU software, free of charge. Owner notification letters were mailed April 4, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC229.
Campaign 22V096000 on NHTSA.gov
EngineDec 2, 2020
Kia Motors America (Kia) is recalling certain 2012-2013 Sorento, 2012-2015 Forte and Forte Koup, 2011-2013 Optima Hybrid, 2014-2015 Soul, and 2012 Sportage vehicles. An engine compartment fire can occur while driving.
An engine compartment fire increases the risk of injury.
Kia will notify owners, and dealers will inspect the engine compartment for fuel and/or engine oil leaks, perform an engine test and make any repairs, including engine replacement, as necessary, free of charge. In addition, Kia dealers will update the Knock Sensor Detection System (KSDS) software, free of charge. The recall began January 27, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC200.
Campaign 20V750000 on NHTSA.gov
EngineFeb 22, 2019
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.
Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.
Campaign 19V120000 on NHTSA.gov
SteeringSep 29, 2017
Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
If the pinion gear separates, steering will be lost, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect and secure the pinion plug or replace the steering gear assembly, as necessary, free of charge. The recall began November 16, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC155. Note: This recall supersedes campaigns 14V-332 and 15V-736. Vehicles previously remedied under those numbers are being recalled again under this campaign.
Campaign 17V608000 on NHTSA.gov
Vehicle speed control, accelerator pedalMar 2, 2015
Kia Motors America (Kia) is recalling certain model year 2014-2015 Soul and Soul electric vehicles manufactured July 21, 2013, to January 8, 2015. A section of the accelerator pedal may bend and fracture.
If the vehicle has a bent or broken accelerator pedal, the driver may have difficulty accelerating the vehicle, increasing the risk of a crash.
Kia will notify owners, and dealers will add a supporting rubber underneath the pedal stopper, free of charge. The recall began on March 24, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC116.
Campaign 15V123000 on NHTSA.gov
Representative owner complaints
902 reports, newest first.
Engine, Dec 2, 2020
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT AND ATTEMPTING TO DRIVE OFF THERE WAS A KNOCKING SOUND COMING FROM UNDER THE HOOD OF THE VEHICLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.
Engine, Fuel/propulsion system, Dec 1, 2020
MY CAR HAS BEEN BURNING OIL IN AN ABNORMAL RATE. IT BEGIN AT THE BEGINNING OF 2020. I ALWAYS TOOK MY CAR FOR RECOMMEND MAINTENANCE TO THE KIA OF CARSON IN CALIFORNIA. NOW ABOUT EVERY MONTH I HAVE TO TOP OFF THE OIL. AN ESTIMATE OF LESS THAN 600 MILES PER MONTH. SOMETIMES WHEN I AM AT A LIGHT THE CAR WILL SHAKE A BIT. ALSO IF I USE THE AC THE CAR WILL SHAKE A BIT AS WELL IT DID NOT DO THAT BEFORE. IF AM DRIVING I DON'T FEEL THAT SHAKES. THE FIRST TIME THAT I NOTICED SOMETHING WAS GOING ON I WAS AT STOP LIGHT AND MY CAR SHAKED AND FELT LIKE IT WAS GOING TO TURN OFF. AFTER THAT IT SHAKES IF AM TOO LONG AT A LIGHT BUT NOT TOO HARD.
Other or unspecified, Engine, Dec 1, 2020
IN MAY 2019 I HAD A REPAIR DONE DUE TO A RECALL ON THE CATALYTIC CONVERTER IN OCTOBER 2020 BARELY 1 1/2 YEARS LATER THE CATALYTIC CONVERTER WENT OUT AGAIN. AS IT WAS OUT OF WARRANTY 1YR IT WASN'T COVERED. I HAD IT REPLACED AT MY COST A PART THAT SHOULD HAVE LASTED 10PLUS YEARS ONLY TO HAVE MY CAR STALL AS I WAS DRIVING TO WORK NOT EVEN A MONTH LATER. I HAD IT TOWED DIRECTLY TO KIA DEALERSHIP WHERE IT IS STILL CURRENTLY. THEY SAID THE ENGINE IS BAD AND NEEDS TO BE REPLACED. KIA STATES THAT GOOD WILL DOESN'T EXTEND THE ENGINE REPLACEMENT DUE TO THE FACT THAT THE CATALYTIC CONVERTER WAS OUT OF WARRANTY. THIS VEHICLE STOPPED IN THE MIDDLE OF THE HIGHWAY WITH LIGHTS FLASHING AND A RUMBLING OF THE CAR; THANKFULLY I WAS ABLE TO RESTART IT AND MOVE OVER SO THAT WE WEREN'T HIT AS MY DAUGHTER WAS IN THE VEHICLE WITH ME. I HAVE HAD TO CHANGE COILS, SPARK PLUGS HAVE MULTIPLE CANS OF OIL AVAILABLE AS IT BURNED THROUGH OIL IN BETWEEN OIL CHANGES AS THOUGH THERE WAS A LEAK. NO LIGHT EVER INDICATED THAT IT WAS LOW WE JUST HAD TO CONTINUOUSLY CHECK IT FOR OIL AND IT WOULD USUALLY BE MORE THAN 1 QUART LOW. THESE PROBLEMS ALL STARED AFTER THE SUPPOSED FIX IN MAY 2019. THIS VEHICLE IS A SAFETY HAZARD AND SHOULD BE RECALLED COMPLETELY.
Electrical system, Exterior lighting, Nov 30, 2020
WHEN USING A TURN SIGNAL WITH THE HEADLIGHTS ON, ONCE THE TURN SIGNAL RELEASES, THE HEADLIGHTS WILL FLICKER AND OFTEN GO OUT COMPLETELY. THIS HAPPENS IN TOWN, AND AT HIGHWAY SPEEDS. IT IS DANGEROUS AT NIGHT, WHEN THE HEADLIGHTS ARE NECESSARY.
Service brakes, Nov 27, 2020
INTERMITTENT LOSS OF BRAKES (NO PRESSURE, STRAIGHT TO THE FLOOR, PUMPING DOES NOT HELP), EXTREMELY DIFFICULT TO REPLICATE ON COMMAND. AFTER LOSS OF BRAKES IN A PARKING LOT, THEN AT AN INTERSECTION, REPLACED ALL ROTORS/PADS, MASTER CYLINDER AND NO LEAKS OR OTHER WARNING SIGNS. GIVEN ISSUE WITH REPLICATION, NEVER RECEIVED A DIAGNOSTIC CODE AFTER 4 WEEKS OF TRYING. REPLACED ABS SYSTEM, AS ONLY OPTION LEFT TO FIX A BRAKING ISSUE, AND ISSUE APPEARS TO BE RESOLVED. KIA HAS HAD PROBLEMS WITH ABS MODULES BUT ONLY RECALLED FOR CERTAIN VEHICLES WITH FIRE HAZARD. SPENT THOUSANDS OF DOLLARS TRYING TO RESOLVE THIS ISSUE AND COULD NOT DRIVE DUE TO SAFETY HAZARD FOR OVER 1 MONTH WHILE TRYING TO FIGURE OUT THE PROBLEM.
Wheels, Nov 23, 2020
AFTER REACHING THE 80000 MILE MARK I NOTICED A SLIGHT VIBRATION IN THE CAR THAT VARIED WITH THE SPEED OF THE VEHICLE. I EVENTUALLY HAD THE TIRES REPLACED AND BALANCED BUT THE VIBRATION DIDN'T GO AWAY. AFTER ELEVATING THE CAR ON IT'S JACK STAND I HAND TURNED THE REAR WHEELS AND LOOKED CAREFULLY. I NOTICED THERE WAS A SLIGHT WOBBLE. I REPLACED BOTH REAR WHEEL HUBS AND THE PROBLEM WAS RESOLVED. THE FACT THE HUBS DIDN'T EVEN LAST UNTIL 100K MILES WAS BOTHERSOME THOUGH. ESPECIALLY CONSIDERED ALMOST ALL THE MILEAGE WAS FROM HIGHWAY TRAVEL.
Exterior lighting, Nov 23, 2020
THE HEADLIGHTS OF MY 2014 KIA SOUL HAVE BEEN FLICKERING ON AND OFF WHILE DRIVING OR STATIONARY. THIS HAS BEEN GOING ON FOR A FEW YEARS NOW. IT HAS BEEN TAKEN INTO A DEALERSHIP BUT AFTER BEING CHARGED THE 80$ DIAGNOSTIC FEE, I WAS TOLD THE ISSUE IS DUE TO A DEFECTIVE NEGATIVE BATTERING TERMINAL CONNECTOR. THE ISSUE IS STILL ONGOING EVEN AFTER REPLACING THE NEGATVE BATTERY TERMINAL. THIS IS THE MOST COMMON COMPLAINT WITH THIS MANUFACTURER. WHEN IS KIA GOING TO ACKNOWLEDGE THE ISSUE AND DO A RECALL?
Power train, Electrical system, Engine, Nov 22, 2020, fire
I'VE TAKEN MY CAR TO THE DEALERSHIP A COUPLE TIMES AND I WOULD LIKE TO SEE IF THE CAR CAN BE FIXED BACK TO THE WAY THE CAR ORIGINAL WAS IN PERFECT CONDITION BESIDES NORMAL WEAR AND TEAR. I AM CAPABLE OF FIXING MY CAR IF IT'S MY FAULT BUT I WOULD REALLY LIKE TO HAVE A SECOND HAND SPECIALIST ASSIST IN THIS MATTER.
Engine, Fuel/propulsion system, Nov 19, 2020
LOSES ACCELERATION GOING UPHILL. KNOCKS AND RATTLES WHEN CAR IS TURNED ON. PREVIOUS CAR WAS A SORENTO AND DID THE SAME. SHUT OFF ON ME IN THE MIDDLE OF THE FREEWAY WITH MY CHILDREN AND MYSELF IN IT. FELT LIKE THE ENGINE FELL OUT FROM UNDERNEATH THE VEHICLE. I SEEING THE BEGINNING PHASES OF THE SAME ISSUE WITH MY SOUL. IM SCARED THAT THIS CAR WILL NOT ONLY SHUT OFF ON ME WHILE DRIVING ON THE FREEWAY BUT THAT IT MAY COST ME MY LIFE IF SOMEONE WERE TO REAREND ME WHEN MY CAR LOSES POWER TO AN ISSUE NO ONE SEEMS TO KNOW WHAT THE PROBLEM MAY BE. THERE SHOULD BE A RECALL ON ALL KIA ENGINES AND IS POOR MANUFACTURING. MAJOR ISSUES WITH THIS BRAND OF CAR IS THE ELECTRICAL, ENGINE AND THAT IT SUCKS UP SO MUCH OIL WITHOUT WARNING.
Engine, Nov 13, 2020
ROD BEARING FAILURE CAUSING THE ENGINE TO SEIZE. HAPPENED WITH NO WARNING SIGNS, AFTER GETTING THE VEHICLE'S OIL/ENGINE CHANGED OR FILTERED AN UNUSUAL AMOUNT OF TIMES. SEEMS TO BE HAPPENING BETWEEN 80K-120K MILES ON AVERAGE. WHEN ENGINE SEIZED THE SOUL DROVE AS NORMAL, BEGAN MAKING A KNOCKING NOISE AND SECONDS LATER IT SHUT OFF.
Engine, Nov 12, 2020
WHILE DRIVING ON HWY ENGINE FAILURE:(BEARING ROD KNOCKING,THROWN ROD,ENGINE SEIZURE) LOUD ENGINE KNOCKING CAUSED BY BEARING ROD KNOCKING THEN A LOUD SOUND (ROD GETTING THROWN) ENGINE FAILURE.THROWN ROD CAME THROUGH ENGINE BLOCK AND HIT STARTER. THE ENGINE SEIZED WHILE ON THE HWY.
Engine, Nov 12, 2020
DRIVING DOWN THE HIGHWAY AND VEHICLE ENGINE STARTED TO LOSE POWER AND MAKE A LOUD NOISE. WAS ABLE TO PULL OVER BEFORE IT STOPPED. HAD IT TOWED TO A SHOP AND THE MECHANIC SAID ENGINE FAILURE WITH METAL SHAVINGS IN THE OIL. OIL HAD BEEN CHANGED APPROXIMATELY 6 WEEKS PRIOR TO FAILURE.
Engine, Nov 11, 2020
MY FIANCE AND I WERE DRIVING WE PULLED ONTO THE BUSY HIGHWAY IN JOPLIN MISSOURI THE CAR JUST STALLED OUT AND DIED OUT OF NOWHERE..NO CHECK ENGINE LIGHTS NO WARNINGS JUST DIED WOULD NOT START BACK UP MY FIANCE FINALLY GOT IT TO START BACK UP IT MADE IT TWO MILES THEN STALLED AGAIN IN THE MIDDLE OF A BUSY INTERSECTION!! I HAD MY TWO GIRLS WITH ME IT WAS POURING RAIN WE HAD TO PUSH THE VEHICLE TO SAFETY!! STUCK WITH TOW FEES SHOP FEES NOW ONLY TO FIND OUT A WEEK AFTER THIS HAPPENED THAT A RECALL HAS BEEN PUT OUT FOR THE SAME THING THAT HAPPENED TO US!! WE CALLED KIA IMMEDIATELY THEY REFUSE TO DO ANYTHING AND WANT US TO PAY AGAIN TO HAVE THE VEHICLE TOWED TO THE NEAREST DEALERSHIP SO THEIR MECHANIC CAN INSTALL A SOFTWARE THEN DIAGNOSE IT THEMSELVES!! DAMAGE ALREADY DONE AND THEYRE NOT GOING TO DO ANYTHING ABOUT THEIR SCREW UP!! THEY SHOULD BE SUED!
Exterior lighting, Nov 9, 2020
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE WITH THE HEADLIGHT SWITCH ACTIVATED, THE LOW BEAM HEADLIGHT CONTINUOUSLY FLICKERED CAUSING A VISIBILITY HAZARD TO THE DRIVER. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE LOCAL DEALER DENNIS DILLON KIA LOCATED AT 9501 WEST FAIRVIEW AVENUE ' SUITE. B, BOISE, ID 83704, WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 80,000.
Engine, Nov 8, 2020
THIS IS AN UPDATE TO WHAT I PREVIOUSLY REPORTED. THERE IS CURRENTLY ONLY A RECALL FOR THE BASE MODEL OF THE KIA SOUL BUT THIS IS AFFECTING THE + AND ! MODELS OF THIS VEHICLE AS WELL AND 19V120000 RECALL DEFINITELY NEEDS TO BE EXTENDED TO COVER ALL ENGINES IN ALL MODELS OF THIS VEHICLE, THE 2.0L GDI. AS PREVIOUSLY MENTIONED IN MY PRIOR COMPLAINT, MY VEHICLE WAS WELL MAINTAINED AND WHILE DRIVING MY CAR MADE A LOUD NOISE AND LOST POWER AND BEGAN TO SLOW DOWN. NO WARNING LIGHTS DISPLAYED ON MY VEHICLE. IT WAS DISCOVERED THAT THE ROD HAD PIERCED THROUGH THE ENGINE BLOCK CAUSING THE OIL TO LEAK. THIS IS URGENT THAT THIS RECALL IS EXTENDED TO THE 2.0L ENGINE.
Engine, Nov 3, 2020
THE ENGINE BLEW, LEAKING OIL. APPARENTLY A LIFTER WAS MAKING A TAPPING NOISE, WE WERE TOLD THE ENGINE WAS UNREPAIRABLE.
Engine, Nov 2, 2020
VEHICLE TURNS OFF WHEN IN MOTION AT SPEED OFF 55 MPH ALL POWER, LIGHTS, AND CONTROL OF VEHICLE STOP WORKING THIS CAN CAUSE A MAJOR ACCIDENT. THIS HAS HAPPEN 3 TIMES THIS MUST BE ADDED ON A RECALL LIST
Electrical system, Exterior lighting, Nov 2, 2020
HEADLIGHTS FLICKER OR GO OFF WITH NO WARNING. IN ADDITION, ALL INTERIOR LIGHTS AND DISPLAYS FLICKER AT THE SAME TIME. THIS HAS HAPPENED BOTH WHILE VEHICLE IS IN MOTION AND STOPPED. THE RADIO AND COOLING/HEATING SYSTEM DO NOT APPEAR TO BE IMPACTED. THIS HAS HAPPENED REPEATEDLY, AND TONIGHT THEY WENT BLACK AND STAYED OFF UNTIL I PULLED OVER AND TURNED OFF MY CAR, THEN STARTED IT AGAIN. I WAS NEARLY REAR-ENDED. THE DEALERSHIP IS NOT RETURNING MY CALLS TO TELL ME IF THIS IS SOMETHING THAT IS UNDER AN EXTENDED WARRANTY, UNDER RECALL, OR MY RESPONSIBILITY.
Engine, Oct 29, 2020
WHEN I WAS DRIVING TODAY DOWN THE HIGHWAY, THE CAR STARTED TO JERK WHILE I PUSHING ON THE ACCELERATOR. THE ENGINE LIGHT BEGAN TO BLINK CONTINUOUSLY. I GET HOME SAFELY AND THE CAR IS STILL SHAKING. SO I TAKE IT FOR AN ENGINE TESTING AND COME TO FIND OUT CYLINDER 3 IS MISFIRING AND NOW THE CAR WON'T EVEN PULL THE HILL.
Electrical system, Service brakes, Engine, Oct 29, 2020, crash
I WAS DRIVING. I CAME TO A RED LIGHT. THE LIGHT TURNED GREEN. THE CAR IN FRONT OF ME WENT. I PUSHED ON GAS. THE PERSON N FRONT OF ME HIT BRAKES. I HIT MY BRAKES, FELT A HUGE JOLT. CAR ACCELERATED AND WAS NOT BRAKING. I SLAMMED INTO THE BACK OF VEHICLE. I WAS WEARING A SELTBELT, BUT MY KNEES SLAMMED INTO DASHBOARD. AIR BAGS DID NOT GO OFF WHICH EVERYONE WAS SURPRISED BY THIS. I ENDED AT HOSPITAL WITH A CONCUSSION, INJURIES TO MY KNEES, RIGHT ANKLE..ETC MY 2014 KIA SOUL HAS BEEN DETERMINED TO BE TOTALLED. I HAVE CONTACTED YOU PREVIOUSLY STATING MY VEHICLE HAD ISSUES THAT WERE A SAFETY HAZARD. I WAS TOLD TO KEEP CHECKING FOR MY VIN TO GET ADDED TO A RECALL LIST. NOW THIS HAS HAPPENED. I WAS ADMITTED TO HOSPITAL AS WELL.
Engine, Oct 26, 2020
TOOK MY VEHICLE INTO MY LOCAL KIA DEALER FOR A LETTER TITLED "PRODUCT IMPROVEMENT CAMPAIGN" SENT FROM "CORPORATE HEADQUARTERS" TO PERFORM A "SOFTWARE UPDATE ON 2014-2016 GASOLINE DIRECT INJECTION (GDI) ENGINE TO PROTECT THE ENGINE FROM EXCESSIVE CONNECTING ROD BEARING DAMAGE. UPON PICKING IT UP FROM THE DEALERSHIP, THE CEL (CHECK ENGINE LIGHT) IMMEDIATELY BEGAN FLASHING WITHIN A FEW MILES OF DRIVING OFF THE DEALERSHIP. IN TAKING IT TO THE DEALERSHIP, AND WITH THEIR COLLABORATION WITH THE CORPORATE HEADQUARTERS, KIA IS UNABLE TO FIX MY CAR. I HAVE HAD A RENTAL CAR FOR 30 DAYS NOW. KIA HAS OFFERED 2 CASH AMOUNTS FOR COMPENSATION, BOTH OF WHICH WILL NOT COVER REPLACING THE ENGINE. THE CAR WORKED PERFECT BEFORE ALL THIS BEGAN AND I HAVE RECORDS TO PROVE THAT. VEHICLE WAS METICULOUSLY DEALER ONLY MAINTAINED. I HAVE REQUESTED A NEW ENGINE FROM A NON-PROBLEMATIC 2017 OR NEWER KIA SOUL OR A 2017OR NEWER KIA SOUL REPLACEMENT VEHICLE. I HAVE NOT HEARD BACK FROM KIA CORPORATE HEADQUARTERS AS OF YET. WAS TOLD I WOULD HEAR FROM SOMEONE BY 10/30/2020.
Power train, Engine, Oct 22, 2020
IN JULY 2020 I WAS HELPING THE NATIONAL GUARD IN THE COVID-19 RESPONSE AND ON MY WAY TO THE UNIT, I DROVE FOR ABOUT 3 MINUTES ON THE HIGHWAY AND THEN MY CAR STALLED. I WAS GOING 63 MPH AND THEN 40 MPH. I HAD TO PULL OVER AND WAS A LITTLE STUNNED AS IT WAS VERY DANGEROUS TO DO SO. I EVENTUALLY WAS ABLE TO PULL OVER SAFELY. I TOWED MY CAR TO FIRESTONE AND THEY SAID THE EXHAUST MANIFOLD HAD TO BE CHANGED. I PAID OVER $800 FOR THIS. ON SEPTEMBER 7, 2020, MY CAR STALLED AGAIN. I WAS DRIVING ON THE MASSPIKE ON CRUISE CONTROL AT 65 MPH AND WHEN TRIED TO INCREASE MY SPEED TO SWITCH LANES, THE CAR DID NOT ACCELERATE. I THEN, LET GO OF THE PEDAL AND TRIED TO PRESS IT AGAIN, EXCEPT THIS TIME, MY CAR ACCELERATED BUT THE CAR WAS SHAKING. MY ENGINE LIGHT WAS BLINKING AND THEN WHEN I GOT TO A POINT TO STOP, MY CAR SHUT OFF ON ME. IN BOTH SCENARIOS, I GOT MY OIL CHANGED RIGHT BEFORE THE ISSUES. IN JULY I DID THE OIL CHANGE AND THREE DAYS LATER MY CAR STALLED. IN AUGUST I GOT MY OIL CHANGED AND MY CAR STALLED TWO WEEKS LATER ON SEPT. 7TH. NOW MY ENTIRE ENGINE HAS TO BE REPLACED AND THAT COSTS OVER $8000! THIS IS RIDICULOUS AND I WILL NEVER BUY A KIA AGAIN. THEY WONT EVEN TELL ME HOW IT HAPPENED BECAUSE THEY DON'T KNOW HOW IT HAPPENED. SO THE CAUSE IS UNKNOWN. I CANNOT BELIEVE THIS HAPPENED. I BOUGHT THE CAR USED IN 2018 AT 35,000 MILES AND NOW IT IS AT 125,000 MILES. IT LOOKS LIKE THE ONLY OPTION IS TO FORK OUT $8,000 OR TO THROW OUT THE CAR! KIA WILL NOT COVER ANYTHING WRONG WITH IT AND THEY SAY IT HAS NOTHING TO DO WITH THE RECALL BUT THE SYMPTOMS OF THE CAR ARE AN EXACT REPLICA OF WHAT IS HAPPENING WITH THE RECALL. MAYBE THEY JUST DO NOT WANT TO ADMIT THAT THE ENGINES ARE DEFECTIVE. I HAVE SEEN SO MANY COMPLAINTS ABOUT THIS AND NOTHING GOOD HAPPENS. KIA, YOU SHOULD BE ASHAMED OF YOURSELVES FOR ALLOWING THIS TO GO ON FOR SO LONG.
Engine, Oct 21, 2020
ON SEPTEMBER 24, 2020, I WAS DRIVING ON THE FREEWAY GOING HOME WHEN MY KIA SOUL STARTED MAKING A LOUD NOISE COMING FROM THE ENGINE NO LIGHTS CAME ON AND NO WARNING. THE VEHICLE LOST POWER AND I HAD PULL ON THE SHOULDER OF THE FREEWAY AND HAD TO TOWED IT HOME. THE NEXT DAY, I TOWED IT TO KIA CAR PROS IT'S BEEN THERE SINCE. AFTER TWO WEEKS, I WAS ADVISED THAT IT HAS A BLOWN ENGINE. THESE VEHICLES HAVE A RECALL THAT CAUSE THE ENGINE TO BLOW UP. I HAVE REQUESTED FOR A DIAGNOSTIC REPORT AS OF TODAY THEY HAVE NOT PROVIDED ME WITH ONE. YOUR ASSISTANCE TO THIS URGENT MATTER IS GREATLY APPRECIATED. MICHAEL NARANJO
Engine, Oct 19, 2020
WE WERE ON A 2 LANE HIGHWAY GOING HOME. WE STARTED UP A HILL AND THE CAR LOST POWER BUT WAS FINE AGAIN AFTER THE HILL, WENT UP ANOTHER HILL AND THE CAR LOST POWER AGAIN BUT THIS TIME IT STARTED MAKING A CLANGING NOISE IN THE MOTOR. WE IMMEDIATELY PULLED OVER. NO WARNING LIGHTS AT ALL. MY HUSBAND WHO WAS IN ANOTHER VEHICLE AHEAD OF US CHECKED EVERYTHING AND FOUND THE OIL WAS A LITTLE LOW BUT IT WASN'T TIME FOR AN OIL CHANGE IT HAD ONLY BEEN A LITTLE OVER 3000 MILES AND IT IS ALWAYS CHANGED BEFORE OR AT 5000 MILES. HE ADDED OIL BUT THE NOISE WAS STILL THERE. WE HAD THE VEHICLE TOWED TO OUR MECHANIC. THE MECHANIC DID AN INSPECTION AND HE HEARD THE NOISE COMING FROM CYLINDER #3 AND HE DID A COMPRESSION TEST AND IT LOST COMPRESSION. HIS DIAGNOSIS IS THAT THE ROD IN CYLINDER #3 HAS BROKE AND WE NEED A NEW MOTOR. AFTER GETTING A HOLD OF KIA THEY WANT US TO TAKE IT TO A KIA DEALER AND PAY TO HAVE IT DIAGNOSED BUT IT WILL COST US ALMOST $300 AND WE ALREADY PAID ONE CERTIFIED MECHANIC, FOR THAT WHICH WE DON'T HAVE. THE CAR WAS BOUGHT IN SEPTEMBER OF 2019 WITH A LITTLE OVER 90,000 MILES AND JUST HAD A LITTLE OVER 100,000 ON IT. THIS HAPPENED IN AUGUST OF 2020 AND THE VEHICLE IS JUST SITTING AS WE MAKE PAYMENTS ON SOMETHING WE CAN'T EVEN DRIVE. WE STILL OWE $7700 ON THE CAR AND A MOTOR WILL COST ALMOST THAT AMOUNT. AFTER READING ALL THE RECALLS KIA AND OTHER VEHICLES WITH THE SAME MOTORS HAVE DONE WE ARE AT A LOSS ON WHY KIA ISN'T REPLACING THE SAME MOTOR IN OUR VEHICLE. THE REPRESENTATIVE ON THE PHONE EVEN SAID IF WE TOOK IT TO KIA AND HAD IT DIAGNOSED THEY STILL WOULDN'T GUARANTEE THAT THEY WOULD DO ANYTHING TO HELP. WE HAVE TAKEN GOOD CARE OF THIS VEHICLE SINCE WE BOUGHT IT AND ALWAYS HAD THE OIL CHANGED. WE DON'T KNOW WHAT TO DO AND DO NOT HAVE THE MONEY TO REPLACE THE MOTOR. PLEASE HELP.
Other or unspecified, Engine, Oct 17, 2020
LOSING OIL AND HAVING A KNOCKING NOISE COMING FROM ENGINE. KIA MOTORS HAD US TAKE A VEHICLE OIL CONSUMPTION TEST THAT REVEALED LOSS OF 1/2 QUART EVERY 500 MILES. THEY ALSO HAD US TAKE A COMPRESSION TEST, AND THREE SEPARATE TRIPS TO THE DEALER FOR VIDEO ANALYSIS. AFTER SIX WEEKS THEY FINALLY DECLARED THE CAR UNDER WARRANTY. THEY ORDERED A SHORT BLOCK ENGINE AND SENT THE 'HEAD OF THE ENGINE OUT TO BE RETOOLED BY A LOCAL SHOP. AFTER OVER THREE WEEKS WE GOT THE CAR BACK. IN A TIME PERIOD OF ONE WEEK THE CAR HAD A SERIES OF EVENTS. THE ENGINE SHUT OFF IN TRAFFIC ON MY WAY TO WORK, IT ALSO HAD A PERIOD WERE WHEN STARTING THE CAR, IT SHOOK LIKE CRAZY, BUT STARTED. THE TOP COVER I FOUND OUT LATER THAT IT SHOOK OFF ITS PEGS AND WAS RESTING LOOSE ON THE TOP OF THE ENGINE AND WAS LOSING OIL. I HAD TO ADD 1/2 QUART. THE DIAGNOSTIC ON MY PARTNER'S WI-FI IN THE CAR HAD A DIAGNOSTIC ERROR STATING THE CAM-SHAFT WAS HAVING PROBLEMS. AT FIRST I THOUGHT A NEW ENGINE WAS JUST BREAKING IN, BUT THE FINAL STRAW WAS A LARGE POOL OF AUTOMOTIVE FLUID ON THE GARAGE FLOOR. THE DEALERSHIP HAS TAKEN THE CAR BACK TO WORK ON IT FURTHER. BOTH THE MECHANIC WHO PUT THE ENGINE BACK TOGETHER AND THE SERVICE MANAGER WHOM I INITIALLY TALKED TO ARE NOW GONE. I STARTED THIS PROCESS ON 06/10/20, PICKED UP A REPAIRED CAR ON 09/29/20, AND RETURNED IT IN A WEEK. AS I WRITE THIS COMMENT IT IS NOW 10/17/20 AND DO NOT KNOW WHAT IS GOING TO HAPPEN AND IF THERE IS ANY MORE DAMAGE TO THE ENGINE WITH ALL THAT HAS OCCURRED AFTER THE WARRANTY REPAIRS. THE CAR IS IN MY PARTNER'S NAME OF PATRICIA A HOLCOMB.