2014 Kia Soul
Problems, recalls and owner-reported issues
Engine is the leading concern among 902 owner complaints filed for this model year. This is the 2nd highest complaint count among 16 Soul model years with reports.
Of the 2014 reports, 34 involved a crash and 69 involved a fire. 30 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontalFeb 18, 2022
Kia Motors America (Kia) is recalling certain 2014 Soul vehicles. The front air bags may not deploy during a crash if the Air Bag Control Unit (ACU) loses communication with the front impact sensors.
Front air bags that do not deploy as intended can increase the risk of injury in a crash.
Dealers will update the ACU software, free of charge. Owner notification letters were mailed April 4, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC229.
Campaign 22V096000 on NHTSA.gov
EngineDec 2, 2020
Kia Motors America (Kia) is recalling certain 2012-2013 Sorento, 2012-2015 Forte and Forte Koup, 2011-2013 Optima Hybrid, 2014-2015 Soul, and 2012 Sportage vehicles. An engine compartment fire can occur while driving.
An engine compartment fire increases the risk of injury.
Kia will notify owners, and dealers will inspect the engine compartment for fuel and/or engine oil leaks, perform an engine test and make any repairs, including engine replacement, as necessary, free of charge. In addition, Kia dealers will update the Knock Sensor Detection System (KSDS) software, free of charge. The recall began January 27, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC200.
Campaign 20V750000 on NHTSA.gov
EngineFeb 22, 2019
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.
Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.
Campaign 19V120000 on NHTSA.gov
SteeringSep 29, 2017
Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
If the pinion gear separates, steering will be lost, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect and secure the pinion plug or replace the steering gear assembly, as necessary, free of charge. The recall began November 16, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC155. Note: This recall supersedes campaigns 14V-332 and 15V-736. Vehicles previously remedied under those numbers are being recalled again under this campaign.
Campaign 17V608000 on NHTSA.gov
Vehicle speed control, accelerator pedalMar 2, 2015
Kia Motors America (Kia) is recalling certain model year 2014-2015 Soul and Soul electric vehicles manufactured July 21, 2013, to January 8, 2015. A section of the accelerator pedal may bend and fracture.
If the vehicle has a bent or broken accelerator pedal, the driver may have difficulty accelerating the vehicle, increasing the risk of a crash.
Kia will notify owners, and dealers will add a supporting rubber underneath the pedal stopper, free of charge. The recall began on March 24, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC116.
Campaign 15V123000 on NHTSA.gov
Representative owner complaints
902 reports, newest first.
Engine, Oct 13, 2020
VEHICLE SHUT OFF WHEN IN DRIVING MODE NO CHECK ENGINE LIGHTS COME ON AND NO OTHER CODES POP ON WHEN VEHICLE WAS SCAN. TWO MISS CALLS ON THE HIGHWAY ALMOST GOT INTO A BAD ACCIDENT
Other or unspecified, Engine, Oct 7, 2020
WHILE WAITING AT A LIGHT ON A HILL MY ENGINE SHUT OFF WITHOUT ANY WARNING. I WAS ABLE TO RESTART IT. TWO DAYS LATER WHILE DRIVING ON A BUSY INTERSECTION MY ENGINE SHUT DOWN AGAIN WITHOUT WARNING. WHEN I RESTARTED IT, IT ACCELERATED REALLY FAST. I AM NOW AFRAID TO DRIVE IT. IT ONLY HAS 52,000.MILES ON IT AND THE MAINTENANCE IS UP-TO-DATE ON IT.
Structure, Engine, Sep 26, 2020, fire
DRIVING ON THE HIGHWAY, SMOKE STARTED COMING FROM UNDER THE HOOD, STOPPED ON THE SHOULDER AND PAINT WAS BLISTERING ON THE HOOD END ENGINE JUST BURST INTO FLAMES, FLAMES WERE COMING OUT OF THE DASH, IN MINUTES ENTIRE CAR WAS BURNED
Engine, Sep 24, 2020
BOUGHT 2014 KIA SOUL ON 6/16/20 AT 106K MILES FROM HYUNDAI DEALER. DID NOT DRIVE FROM 8/8/20 TO 8/16/20-CAR WAS IN A SECURE LOCATION. DRIVING ON HIGHWAY, MADE A TURN, HEARD A CLUNKING NOISE AND CAR STALLED AND QUIT W/NO RESTART. DID NOT SEE ENGINE LIGHT BEFORE PREVIOUSLY. TOWED HOME, AND THEN TO CUMBERLAND KIA ON 9/5/20. PROMISED A LOANER CAR, BUT NEVER GOT ONE. THEY SAID THE ENGINE WAS BLOWN AND IT WOULD COST $8000 TO FIX IT. ONLY PAID $7500 FOR THE CAR. KIA WOULD NOT NEGOTIATE. HYUNDAI TRIED TO WORK WITH THEM AS WELL. CALLED KIA CONSUMER AFFAIRS. THEY ASKED CUMBERLAND KIA IF THEY WOULD CONSIDER ANY "GOOD WILL"-THEY DECLINED. THE WHOLE DESCRIPTION OF WHAT HAPPENED FITS THE NHTSA RECALL #19V120-PART 573 SAFETY RECALL REPORT-BUT THE VIN# IS NOT SHOWING A RECALL. PURCHASED THE CAR BECAUSE OF CLEAN CARFAX (SEE ATTACHED). PAST SERVICES ON 3RD OWNER(PUCHASED AT 58K IN 2016) WERE ALL DONE AT CUMBERLAND KIA. HYUNDAI SAID THERE WERE 24 SERVICE RECEIPTS IN THE CAR FROM CUMBERLAND KIA. HYUNDAI HAD DONE THEIR SERVICE AND CERTIFICATION BEFORE THEY SOLD IT TO US. THE CAR WAS CLEAN AND IN EXCELLENT CONDITION, WELL TAKEN CARE OF. THERE WAS NO REASON FOR THE ENGINE TO SUDDENLY BLOW LIKE THAT. WE NEED HELP!
Engine, Sep 23, 2020
CATALYTIC CONVERTER NEEDS REPLACING, CLOGGED AND BROKEN. WENT TO MY LOCAL MECHANIC AND HE SAID CATALYTIC CONVERTER SHOULD NOT BREAK/CLOG LIKE THIS FOR YEARS. CAR HAS WEAK ACCELERATION, AND MAY EVEN SEIZE AND STOP ACCELERATION WHILE THE GAS IS BEING APPLIED.
Engine, Sep 22, 2020
WHENEVER I START UP MY CAR, THE ENGINE SEEMS TO KNOCK. I TOOK IT TO THE KIA DEALERSHIP 3 TIMES AND THEY INSISTED I JUST NEEDED AN OIL CHANGE. I FINALLY TOOK IT TO A MECHANIC IN MY NEIGHBORHOOD WHO FINALLY TOLD ME THAT I HAVE AN OIL CONSUMPTION ISSUE. WHEN I WENT BACK TO THE DEALERSHIP, THEY REFUSE TO FIX IT BECAUSE THEIR IS NOT A RECALL ON THESE VEHICLES. I HAVE CHILDREN AND IT IS VERY DANGEROUS FOR THEM TO BE IN A DEFECTIVE VEHICLE AND NOT KNOW WHEN IT'S FINALLY GONNA GIVE OUT. PLEASE RECALL THESE VEHICLES IMMEDIATELY!!
Engine, Sep 21, 2020
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THE CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THE ENGINE WAS CONSUMING OIL PREMATURELY. THE CONTACT ALSO FOUND THAT THE CATALYTIC CONVERTER WAS OVERHEATING DUE TO THE PREMATURE OIL CONSUMPTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC RETRIEVED FAILURE CODE: P0420 CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD. THE MANUFACTURE WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Electrical system, Sep 18, 2020, fire
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT STATED THAT THE HEADLIGHTS DID NOT WORK PROPERLY, FADED IN AND OUT. THE CONTACT STATED THAT SOMETIMES ONLY ONE HEADLIGHT WAS ON. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FAILURE WAS DUE TO AN ELECTRICAL FAILURE. THE CONTACT TOOK THE VEHICLE TO A SECOND INDEPENDENT MECHANIC WHO CHECKED OUT THE ELECTRICAL SOCKETS AND DIAGNOSED THAT THE RIGHT SOCKET MELTED WHILE THE LEFT SOCKET HAD BURNED OUT 50 PER CENT. THE TECHNICIAN DOCUMENTED HIS FINDINGS AND REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS TAKEN TO A THIRD INDEPENDENT MECHANIC WHO VISUALLY NOTED 'AN ELECTRICAL SHORT', AND ALSO STATED THAT THE RIGHT SOCKET BURNED 100 PERCENT AND THAT THE LEFT ONE WAS ALMOST BURNED OUT. THE TECHNICIAN STATED THAT IT WAS A MANUFACTURE DEFECT AND REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS TAKEN TO THE WINN KIA OF FREMONT, DEALER, LOCATED AT: 5633 JOHN MUIR DR, NEWARK, CA 94560, WHERE THE TECHNICIAN STATED THAT THERE WAS NO RECALL AND SCHEDULED APPOINTMENT FOR A DIAGNOSTIC TEST. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED A CASE NUMBER AND TOLD THE CONTACT THAT SOMEONE WOULD CALL BACK. THE CONTACT STATED THAT NO ONE CALLED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.
Exterior lighting, Sep 18, 2020
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE HEADLIGHTS FLICKERED ON AND OFF INTERMITTENTLY WITH THE PASSENGER'S SIDE HEADLIGHT FAILING TO OPERATE PROPERLY. THE DRIVER'S SIDE HEADLIGHT ALSO FAILED TO OPERATE PROPERLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INSPECTED THE HEADLIGHTS. THE HEADLIGHTS WERE REPLACED 3 ADDITIONAL TIMES WITH THE FAILURE RECURRING ON THE DRIVER'S SIDE. WINN KIA OF FREMONT (5633 JOHN MUIR DR, NEWARK, CA 94560) WAS CONTACTED AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VIN, AND TO BRING THE VEHICLE INTO THE DEALER TO BE DIAGNOSED. THE CONTACT SCHEDULED AN APPOINTMENT FOR OCT 14 ,2020. THE FAILURE RECURRED MULTIPLE TIMES. THE TECHNICIAN INDICATED TO THE CONTACT THAT THERE COULD BE A FAILURE WITH THE ELECTRICAL SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.
Engine, Sep 17, 2020
THE ENGINE IN MY 2014 KIA SOUL + BEGAN KNOCKING WHILE I WAS DRIVING ON A HIGHWAY. WITHIN SECONDS OF HEARING THE KNOCKING, I WAS UNABLE TO DRIVE THE CAR AND THE CAR DANGEROUSLY SLOWED DOOWN ON A HIGHWAY WITH FAST MOVING VEHICLES. I PULLED OVER TO THE SHOULDER TO FIND MY OIL HAD BURNED AND MY ENGINE WOULD NO LONGER START. MY OIL WAS CHANGED EXACTLY 7 DAYS BEFORE THE OIL WAS COMPLELTY BURNED OUT OF THE OIL TANK. THERE WAS NO INDICATION THAT THERE WAS A PROBLEM UNTIL MY CARS ENGINE WAS NO LONGER ABLE TO TURN OVER DUE TO LACK OF OIL. AAA CAME TO PICK ME UP ON THE SIDE OF THE ROAD AND DROVE MY CAR 60 MILES TO MY MECHANIC BEFORE A KIA DEALERSHIP COULD TAKE IT. MY CAR IS NOW AT KIA, AND THEY ARE REFUSING TO REPLACE MY ENGINE. THERE HAS BEEN MANY COMPLAINTS ABOUT THIS ENGINE IN THIS SPECIFIC TYPE OF CAR. I AM HOPING THAT KIA WILL ADMIT TO THE ENGINE AND OIL TANK BEING FAULTY AND REPLACE MINE FREE OF CHARGE. THERE SHOULD BE A RECALL ON THESE ENGINES AND THE MANUFACTURER SHOULD PAY FOR THE DAMAGES.
Exterior lighting, Sep 15, 2020
THE HEADLIGHTS ON MY 2014 KIA SOUL FLICKER WHEN TURNED ON. THIS MAINLY HAPPENS WHEN I USE THE TURN SIGNALS. THIS IS DEFINITELY A SAFETY ISSUE AND SHOULD BE A RECALL REMEDIED BY KIA. THEY ARE AWARE OF THE PROBLEM AND HAVE SO FAR ONLY ISSUED A SERVICE BULLETIN..
Exterior lighting, Sep 15, 2020
IF YOU TURN ON THE HEADLIGHTS THEY LIGHTS WILL FLICKER ON AND OFF AND SOMETIMES JUST GO OFF WITHOUT WARNING WHICH AT NIGHT CAN BE VERY DANGEROUS AND SCARY. THE VEHICLE IS IN MOTION WHILE DOING THIS AND IT CAN BE ON CITY STREET OR HIGHWAY AND ALSO HAPPENS WHEN TURNING OR JUST GOING STRAIGHT
Engine, Sep 13, 2020
THE CAR FIRST STARTED HAVING PROBLEMS AND SEPTEMBER OF 2019 WAS TOLD IT NEEDED A CATALYST CONVERTER. THE CONVERTER WAS REPLACED IN MARCH OF 2020 THE CAR WAS DRIVING FINE NOW IT'S BURNING OIL ALREADY AT 2,000 MILES IT NEEDS A OIL CHANGE THE ENGINE LIGHTS ON I'M GOING TO TAKE IT TO FIRESTONE TO SEE WHY THE ENGINE LIGHTS ON AND SEE WHAT THEIR DIAGNOSIS IS BUT I'VE BEEN TRYING TO GET KIA TO REPLACE MY ENGINE BECAUSE I HAVE PAYED FOR THE EXTENDED WARRANTY THE LAST TIME I TOOK IT UP THERE THEY TOLD ME THAT THE ENGINE DIDN'T NEED TO BE REPLACED SO I'LL GET BACK ON HERE WITH AN UPDATE ONCE I GET THE NEXT DIAGNOSIS FOR THE VEHICLE
Exterior lighting, Sep 7, 2020
HEADLIGHTS ON THE LIGHTS START FLICKERING WHEN I BEGIN TO PULLOUT INTO THE MAIN STREET.WENT TO TURN AND HAD THE TURN SIGNAL ON AND HEADLIGHTS STARTS FLICKERING AGAIN. TOLD MY SON HE SAID IT HAPPENED TO HIM SEVERAL TIMES ABOUT A WEEK AGO.
Exterior lighting, Sep 2, 2020
WHEN USING THE TURN SIGNAL, THE HEADLIGHTS WILL FLICKER OR GO OFF. IN ADDITION, ALL INTERIOR NIGHT LIGHTS AND DISPLAYS GO BLACK. THIS HAPPENS BOTH WHILE IN MOTION AND WHILE STATIONARY. THE RADIO AND SPEEDOMETER DO NOT GO OFF SO THIS IS ONLY NOTICEABLE AT NIGHT BUT THIS IS WHEN THE HEADLIGHTS ARE REALLY NEEDED. THIS HAS HAPPENED REPEATEDLY.
Engine, Sep 2, 2020
AT 113000 MILES (13000 PAST WARRANTY) THE 2.0 LITER GDI ENGINE THREW A ROD THROUGH THE ENGINE BLOCK. NO WARNING. VEHICLE WAS ACCELERATING FROM ACCESS LANE ONTO FREEWAY. VEHICLE HAS BEEN SERVICED REGULARLY AT LOCAL KIA DEALERSHIP. HAD REPORTED ON SEVERAL OCCASIONS OF A INFREQUENT HICCUP WHEN ACCELERATING. UPON RESEARCH RECALL WAS ISSUED FOR 1.6L KIA SOUL MOTOR BECAUSE OF THE SAME PROBLEM. DEBRIS HAD BEEN LEFT IN ENGINE AT MANUFACTURING CAUSING ENGINE TO DETERIORATE AND DESTROY ITSELF WITHOUT WARNING. CLASS ACTION LAWSUITS HAVE BEEN SETTLED FOR MULTIPLE KIA MODELS FROM THE SAME 2014 TIME PERIOD WITH THE SAME PROBLEM. RESOLUTION WAS MONETARY AND EXTENSION OF WARRANTY TO 120000 MILES. WE HAVE SPOKEN WITH KIA AMERICA AND OUR LOCAL DEALER. NO ASSISTANCE OR RECOGNITION OF THE PROBLEM HAS BEEN OFFERED. THIS ISSUE HAD AFFECTED NUMEROUS 2014 KIA SOUL OWNERS THAT HAVE THE SAME ENGINE AND NO ONE IS GETTING ANYWHERE WITH THE MANUFACTURER. PLEASE HELP US!
Engine, Aug 30, 2020
DRIVING DOWN THE INTERSTATE AT 70 MPH WHEN THE CHECK ENGINE LIGHT STARTED FLASHING AND THE SPEED DECLINED DOWN TO 60MPH, IN AN INSTANT. VERY DANGEROUS AND ALMOST CAUSED AN ACCIDENT AS HAD VEHICLES BEHIND ME AND THEY HAD TO VEER OFF TO THE SIDE IF THE ROAD TO AVOID HITTING ME. I WAS NOT BREAKING, NOT PASSING ANOTHER CAR. MY VEHICLE HAD A DAMAGED CATALYTIC CONVERTOR THAT WAS REPLACED UNDER THE RECALL. I WAS ASSURED THAT THERE WAS NO DAMAGE ELSEWHERE, WITH THIS OCCURRING NOW, I DISBELIEVE THAT CLAIM.
Engine, Aug 29, 2020
I FIRST STARTED NOTICING THAT MY VEHICLE WAS BURNING OIL FASTER THAN NORMAL IN AUG. 2018. I TOOK IT TO MIDAS TO GET MY OIL CHANGE AND EXPLAINED TO THEM THAT MY CAR WAS BURNING OR LEAKING OIL BECAUSE I HAD TO PUT MORE OIL IN MY CAR. HOWEVER THERE IS NO LEAKING NO WHERE. MIDAS TOLD ME TO COME IN SOONER FOR MY OIL CHANGE AND THAT'S WHAT I DID. THEN IN LATE PART OF 2019 AND EARLIER 2020 I WILL BE DRIVING AND MY CAR WOULD STALL AND ACT LIKE IT IS GOING TO SHUT OFF. IN JUNE 2020 I WAS DRIVING ON THE HIGHWAY AND THE CAR STARTED SLOWING DOWN AND LOSING POWER. I PULLED OVER AND WAITED A LITTLE BIT. I THANK GOD I WASN'T IN AN ACCIDENT. MY ENGINE THEN STARTED KNOCKING ONCE I GOT HOME AND CHECK ENGINE LIGHT CAME ON. THE CODE WAS MY O2 SENSOR. I GOT THAT REPLACED BUT MY ENGINE KEPT KNOCKING. SO I TOOK IT TO FORT WAYNE KIA BE A TWO REPAIR SHOPS STATED THAT IT SOMETHING WRONG WITH THE ENGINE, AND KIA DEALERSHIP SAID IT WASN'T MY ENGINE KNOCKING IT WAS THE CATALYTIC CONVERTER THAT IS BAD AND CAUSING THE KNOCKING/NOISE. BUT THAT'S PART OF MY EXHAUST SYSTEM AND HAVE NOTHING TO DO WITH THE NOISE COMING FROM MY ENGINE, AND BURNING OIL. OF COURSE THAT PIECE SUPPOSEDLY ISN'T COVERED UNDER MY WARRANTY. KIA SAID IT WAS GOING TO COST OVER $2000 TO REPLACE THE PART BUT NEVER EXPLAINED WHY MY CAR IS BURNING OIL SO QUICKLY. I HAVE PURCHASED THIS VEHICLE BRAND NEW THINKING I WOULDN'T HAVE THE SAME ISSUES THAT COME WITH BUYING A USED CAR BUT NOPE. I NEED MY VEHICLE TO GET AROUND AND WORK. WHY ISN'T KIA UNDERSTANDING THAT IN THE 2014 KIA SOUL + 2.0 LITER THERE IS A MAJOR MALFUNCTION THAT NEEDS TO BE FIXED.
Electrical system, Engine, Aug 27, 2020
DRIVING DOWN THE HIGHWAY AND STARTED STALLING CUTTING OUT AND LOSS OF POWER IT WENT INTO LIMP MODE CALLED OUR DEALER THEY SAID TO FAR AWAY TO TOW TAKE IT TO ONE CLOSER SO WE TOOK IT TO PATTERSON KIA AND TOLD US IT WOULD BE 5 WEEKS BEFORE THEY COULD PUT IT ON THE COMPUTER AND THEY DIDN'T HAVE A LOANER SO WE ARE ON A WAITING LIST
Engine, Aug 27, 2020
AFTER OWNING AND DRIVING CAR FOR 2 YEARS STARTED LOSING POWER AND DEVELOPED A KNOCK TO MOTOR. ALWAYS DID ROUTINE OIL CHANGE AND MAINTENANCE AT DEALER WITH DOCUMENTS. WAS TOLD LAST OIL CHANGE IT WAS OVER QRT LOW ON OIL BUT NO OIL LEAK DETECTED. NOW KNOCKING HAS GOTTEN WORSE AND ONLY 60000 MILES ON IT! NEED TO EXPAND THE RECALL TO INCLUDE ALL AFFECTED ENGINES! VERY BAD DESIGN!
Engine, Aug 25, 2020
CAR BEGAN LOSING POWER WHILE DRIVING (USING CRUISE CONTROL) ON BUSY HIGHWAY (CITY, 4 LANES OF TRAFFIC; 8/23/2020). DRIVER IMMEDIATELY STOPPED DRIVING CAR AND TRIED TO FIND SAFE LOCATION TO STOP. CAR STARTED MAKING LOUD NOISES FROM ENGINE. CAR WAS TOWED TO KIA DEALERSHIP (8/24/2020). KIA EMPLOYEE REPORTED HEARING THE NOISE UPON STARTING THE CAR, AND STATED HE KNEW IMMEDIATELY THAT A ROD MALFUNCTIONED AND OIL LEAKED INTO ENGINE. KIA DID NOT DO FURTHER INSPECTION. ENGINE/CAR IS TOTALED AND CANNOT BE DRIVEN. KIA QUOTED $7,400 REPAIR. SAID THIS WAS CAUSED BY LACK OF OIL CHANGE FROM OWNER. CAR HAS REGULAR OIL CHANGES WITH PAPERWORK TO CONFIRM USER MAINTENANCE. KIA SOULS WITH 1.6L ENGINE HAVE A RECALL FOR THE SAME ISSUE. CAR'S LAST OIL CHANGE WAS APPROXIMATELY 2500 MILES AGO.
Engine, Aug 25, 2020
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE HAD BEEN BURNING EXCESSIVE OIL WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO DELAND KIA (2322 S WOODLAND BLVD, DELAND, FL 32720) WHERE SHE WAS INFORMED THAT THE OIL WAS SEVERELY LOW AND NEEDED TO BE REPLENISHED. THE CONTACT INFORMED THE DEALER THAT THERE WERE NO WARNING LIGHTS THAT ILLUMINATED ON THE VEHICLE; SHE WAS INFORMED BY THE DEALER THAT THE OIL LIGHT WOULD ONLY COME ON IF THE OIL WAS COMPLETELY EMPTIED. THE CONTACT WAS ALSO INFORMED THAT THERE WERE NO OIL OR GAS LEAKAGE IN HER VEHICLE AND THAT THERE WERE NO ISSUES WITH HER VEHICLE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND THEY INFORMED HER THAT THERE WERE NO RECALLS ON THE VEHICLE. UPON INVESTIGATION, THE CONTACT LINKED HER FAILURE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Engine, Aug 25, 2020
MY WIFE AND I ARE THE FORMERLY PROUD OWNERS OF A 2014 KIA SOUL 2.0 OUR FIRST KIA WAS A 1996 SPORTAGE, WE BOUGHT IT NEW AT ONE OF THE FIRST FOUR KIA DEALERS IN THE US, BOB LANPHERE IN BEAVERTON OR. WE HAVE BEEN KIA EVANGELISTS FOR MANY YEARS. HOWEVER, OVER SOME TIME, OUR 2014 SOUL SEEMED TO BE SLOWLY LOSING POWER, AND ALSO LOSING SOME OIL BETWEEN CHANGES. WE USED IT IN TOWN, RARELY AT HIGHWAY SPEEDS. I GUESS IT IS AN EXAMPLE OF SLOWLY TURNING UP THE HEAT ON THE POT OF WATER FOR THE FROG; BUT WE JUST DIDN'T PAY MUCH ATTENTION. WE HAPPENED TO TAKE IT TO OUR MECHANIC TO HAVE THE BRAKES DONE, HE CALLED UP, SAID THE BRAKES WERE READY BUT THAT THE CAR HAD LITTLE POWER AND ASKED 'HOW DID WE DRIVE IT LIKE THAT?' HE FURTHER VOLUNTEERED THAT THE EXHAUST EMITTED A METALLIC ODOR HE ASSOCIATED WITH A DYING CATALYTIC CONVERTER, AND THAT A CLOGGED CONVERTER CAN SIGNIFICANTLY HAMPER THE POWER. WE WERE SURPRISED TO HEAR THE NEWS BUT THE GENTLEMAN HAS PROVED HIS ACUITY AND INTEGRITY A NUMBER OF TIMES OVER THE YEARS WITH OTHER VEHICLES. WE SUBSEQUENTLY HAD THE ENTIRE CONVERTER REPLACED WITH AN AFTERMARKET PRODUCT FOR A "MERE" 900 DOLLARS. AFTER THE FACT, WE THOUGHT THERE WAS STILL SOME HESITATION WHEN ACCELERATION WAS REQUIRED, BUT IT CLEARLY RAN MUCH BETTER. THEN WE FOUND OUT ABOUT THE 1.6 RECALL, AND A CLASS ACTION SUIT FOR THE 2.0! NOW WE WORRY THAT IF THERE IS A PROGRAMMING ISSUE IT COULD DAMAGE ANOTHER CONVERTER AND EVEN WORSE IF THE CONVERTER IS NOT THE INSTIGATOR THEN THE CAR MIGHT STOP DEAD AND/OR CATCH ON FIRE AT ANY TIME REGARDLESS OF A NEW CONVERTER. IT RUNS VERY HOT, AND HAS LESS POWER THAN IT SHOULD. NOBODY CAN EXPLAIN WHY THE BAD ECU PROGRAMMING WOULD NOT EFFECT THE 2.0 ENGINE'S CATALYTIC CONVERTER, WE HAVE ASKED THE DEALERSHIP AND THE KIA CUSTOMER ASSISTANCE CENTER TO EXPLAIN THE DISTINCTION BOTH VERBALLY AND IN WRITING WITH NO REAL ANSWER.
Engine, Aug 21, 2020
CATALYTIC CONVERTERS HAS GONE BAD OVER 350K KIAS HAVE BEEN RECALLED FOR THE SAME REASON. MY GROUP OF ENGINES IS NOT INCLUDED IN THE RECALL, THOUSANDS OF PEOPLE HAVE THE SAME PROBLEM. WHY IS NHTSA NOT DOING ANYTHING? I HAVE NO OIL LEAKS, CONSTANTLY HAVING TO PUT OIL INTO THE VEHICLE. I LOST POWER ON A 75 MPH FREEWAY KIA IS BEING NO HELP, A WIDER RECALL NEEDS TO BE DONE ON THIS VEHICLE THIS IS A BIGGER PROBLEM FOR CONSUMERS THAN THEY ARE COVERING.
Other or unspecified, Aug 19, 2020
PURCHASED VEHICLE AUGUST 5. WAS DRIVING VEHICLE WHEN PASSERBY YELLED VEHICLE WAS ON FIRE LUCKY I GOT OUT SAFELY BEFORE THE WHOLE VEHICLE EXPLODED. AND WHEN UP IN SMOKE TOTAL LOSS