2015 Kia Soul
Problems, recalls and owner-reported issues
Engine is the leading concern among 904 owner complaints filed for this model year. This is the highest complaint count among 16 Soul model years with reports.
Of the 2015 reports, 36 involved a crash and 83 involved a fire. 32 people were injured and 1 person died.
What owners report most often
Recalls and investigations
EngineDec 2, 2020
Kia Motors America (Kia) is recalling certain 2012-2013 Sorento, 2012-2015 Forte and Forte Koup, 2011-2013 Optima Hybrid, 2014-2015 Soul, and 2012 Sportage vehicles. An engine compartment fire can occur while driving.
An engine compartment fire increases the risk of injury.
Kia will notify owners, and dealers will inspect the engine compartment for fuel and/or engine oil leaks, perform an engine test and make any repairs, including engine replacement, as necessary, free of charge. In addition, Kia dealers will update the Knock Sensor Detection System (KSDS) software, free of charge. The recall began January 27, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC200.
Campaign 20V750000 on NHTSA.gov
EngineFeb 22, 2019
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.
Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.
Campaign 19V120000 on NHTSA.gov
SteeringSep 29, 2017
Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
If the pinion gear separates, steering will be lost, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect and secure the pinion plug or replace the steering gear assembly, as necessary, free of charge. The recall began November 16, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC155. Note: This recall supersedes campaigns 14V-332 and 15V-736. Vehicles previously remedied under those numbers are being recalled again under this campaign.
Campaign 17V608000 on NHTSA.gov
Vehicle speed control, accelerator pedalMar 2, 2015
Kia Motors America (Kia) is recalling certain model year 2014-2015 Soul and Soul electric vehicles manufactured July 21, 2013, to January 8, 2015. A section of the accelerator pedal may bend and fracture.
If the vehicle has a bent or broken accelerator pedal, the driver may have difficulty accelerating the vehicle, increasing the risk of a crash.
Kia will notify owners, and dealers will add a supporting rubber underneath the pedal stopper, free of charge. The recall began on March 24, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC116.
Campaign 15V123000 on NHTSA.gov
Representative owner complaints
904 reports, newest first.
Engine, Feb 10, 2020
HIGH EXHAUST TEMPERATURES WITH IN THE CATALYTIC CONVERTER MAY CAUSE INTERNAL ENGINE DAMAGE TO THE PISTONS AND CONNECTING RODS WHICH WILL CAUSE ENGINE FAILURE. THE RECALL SAID THAT IT WOULD BE FREE OF CHARGE IF THE CONSUMER HAD THIS FAILURE AND WE DID. THIS HAPPEN IN WILLIAMSON COUNTY ON I40.
Engine, Feb 6, 2020
ON JANUARY 26 AROUND 9PM THE ENGINE OIL LIGHT CAME ON. THE VEHICLE WAS PULLED OVER IMMEDIATELY. THE NEXT MORNING 2 QUARTS OF OIL WERE ADDED AND THE KNOCKING STOPPED FOR ABOUT 5 MINUTES AND THEN IT STARTED AGAIN FOLLOWED SHORTLY THEREAFTER WITH SEVERE SHACKING OF THE ENTIRE CAR. THE CAR WAS TOWED TO A REPAIR SHOP WHERE THE ENGINE IS BEING REPLACED.
Engine, Feb 4, 2020
UPDATE TO COMPLAINT FILES 31 JAN, 2020. 2015 KIA SOUL WITH 72004 MILES WAS TOWED TO A REPAIR FACILITY. UPON EVALUATION, MECHANIC STATED THAT THE PISTON/ROD HAD FRACTURED AND THE PISTON WAS FORCE INTO THE HEAD. TOTAL ENGINE REPLACEMENT WILL BE REQUIRED AS THE BLOCK AND HEADS WERE SEVERELY DAMAGED. THIS IS THE EXACT FAILURE MODE THAT HAS BEEN DESCRIBED ON OTHER KIA SOUL VIN NUMBERS. PREVIOUS EVENT DESCRIPTION:SEVENTEEN YEAR OLD DAUGHTER DRIVING HOME FROM SCHOOL IN 2015 KIA SOUL, WEDNESDAY, 29 JANUARY 2020. MIDWAY GOING UP A STEEP HILL ON A MAJOR BUSY HIGHWAY, THE CAR ENGINE STOPPED WHICH LEFT HER IN THE RIGHT HAND LANE OF A FOUR LANE HIGHWAY. HIGHWAY 64, FAYETTEVILLE, TN, LINCOLN COUNTY. THIS HIGHWAY IS A MAJOR ROUTE FOR LARGE TRACTOR TRAILERS. DAUGHTER TURNED ON EMERGENCY FLASHER AND EXITED THE CAR FOR SAFETY. SEVERAL PEOPLE CAME BY AND HELPED PUSH THE CAR TO THE SIDE OF THE ROAD. THIS PART OF THE HIGHWAY HAS A SMALL SHOULDER WITH GUARDRAILS DUE TO THE STEP DROP OFF. INTERNET RESEARCH DESCRIBES OTHER KIA VEHICLES WITH THE EXACT ENGINE FAILURE SYMPTOMS THAT RESULTED IN NUMEROUS RECALLS. THIS VEHICLE'S VIN DID NOT INDICATE A RECALL.
Engine, Feb 3, 2020
I WAS ALREADY PLANNING ON GETTING MY OIL CHANGED ON THE FIRST OF FEBRUARY, EVEN THOUGH I STILL HAD A FEW HUNDRED MILES LEFT. BUT THE DAY BEFORE, MY OIL LIGHT KEPT FLASHING ON AND OFF. MOSTLY WHEN IT WAS IDLING. I CHECKED MY OIL LEVELS MID DAY DURING LUNCH, AND ALL SEEMED OKAY. WELL I WAS DRIVING 3 MILES FROM MY HOUSE TO CHURCH FRIDAY NIGHT, JANUARY 31, AND AS I WAS DRIVING, JUST GETTING UP TO ABOUT 50-55 MPH, I HEARD A LOUD BANG AND FELT MY CAR JOLT. MADE IT SAFELY TO THE SIDE OF THE ROAD AND CALLED A TOW TRUCK. AFTER THE JOLT, MY BATTERY LIGHT CAME ON. NEVER SAW A CHECK ENGINE LIGHT. THE TOW TRUCK DRIVER WAS NOT ABLE TO START THE CAR AND TOLD ME THAT MY OIL WAS LOW. THE FOLLOWING DAY WHEN MY DEALERSHIP CHECKED THROUGH EVERYTHING, THEY TOLD ME THAT MY ENGINE HAD SEIZED AND I NEED TO GET A NEW ENGINE. THIS SEEMS TO BE A REOCCURRING PROBLEM WITH THIS CAR YEAR AND MODEL. I HAVE A LITTLE UNDER 110,000 MILES.
Engine, Feb 3, 2020, fire
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH A KNOCKING SOUND WAS PRESENT COMING FROM THE ENGINE AREA. AFTER STOPPING THE VEHICLE FLAMES WERE PRESENT COMING FROM UNDER THE ENGINE COMPARTMENT. THE FLAMES WERE EXTINGUISHED BY THE OWNER. THE FIRE DEPARTMENT WAS NOT NOTIFIED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER COURTESY KIA OF BRANDON ( 9205 EAST ADAMO DR., TAMPA FL.) WHO DIAGNOSED THAT THE ENGINE PISTON HAD FAILED CAUSING A PUNCTURE TO THE ENGINE WHICH CAUSED OIL TO LEAK ONTO THE ENGINE. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER (13524294) WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE CONTACT INDICATED THAT THE VIN WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER 19V12000 (ENGINE). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 113,000.
Engine, Feb 1, 2020
VEHICLE WAS PURCHASED BRAND NEW IN JULY OF 2015 AND HAD APPROXIMATELY 124,000 MILES. ALL REGULAR MAINTENANCE INCLUDING OIL CHANGES WERE DONE AT KIA SERVICE CENTERS , NEXT SERVICE WASN'T DUE FOR ANOTHER 2,000-3,000 MILES. ENGINE BEGAN MAKING LOUD TICKING AND KNOCKING NOISES ON 25 JAN 2020 AND STARTED HAVING TROUBLE ACCELERATING AND REACHING HIGHER RPMS. I LEFT IT PARKED OVER THE WEEKEND UNTIL I COULD GET IT LOOKED AT BY MY LOCAL KIA DEALER. WHEN I STARTED IT 2 DAYS LATER FOR THE APPOINTMENT THE OIL LIGHT INSTANTLY CAME ON AND THE ENGINE NOISE WAS MUCH WORSE. CHECKED THE OIL RESERVOIR AND THE DIPSTICK WAS COMPLETELY DRY. THERE WERE NO VISIBLE OIL LEAKS OR ANY INDICATION THAT IT WAS BURNING THROUGH OIL. VEHICLE WAS TOWED TO MY LOCAL KIA SERVICE CENTER AND AFTER INSPECTION DETERMINED THE ENGINE NEEDED REPLACING DUE TO DAMAGED CYLINDERS AND PRESENCE OF METAL SHAVINGS AND DEBRIS. THE DEALERSHIP SAID REPLACEMENT ENGINE IS COVERED UNDER THEIR 20 YEAR/200,000 MILE POWERTRAIN WARRANTY. NO CURRENT ETA ON THE REPAIRS AND I'M CURRENTLY WITHOUT A VEHICLE UNTIL THE WORK ON THE ENGINE IS COMPLETED.
Engine, Jan 31, 2020
SEVENTEEN YEAR OLD DAUGHTER DRIVING HOME FROM SCHOOL IN 2015 KIA SOUL, WEDNESDAY, 29 JANUARY 2020. MIDWAY GOING UP A STEEP HILL ON A MAJOR BUSY HIGHWAY, THE CAR ENGINE STOPPED WHICH LEFT HER IN THE RIGHT HAND LANE OF A FOUR LANE HIGHWAY. HIGHWAY 64, FAYETTEVILLE, TN, LINCOLN COUNTY. THIS HIGHWAY IS A MAJOR ROUTE FOR LARGE TRACTOR TRAILERS. DAUGHTER TURNED ON EMERGENCY FLASHER AND EXITED THE CAR FOR SAFETY. SEVERAL PEOPLE CAME BY AND HELPED PUSH THE CAR TO THE SIDE OF THE ROAD. THIS PART OF THE HIGHWAY HAS A SMALL SHOULDER WITH GUARDRAILS DUE TO THE STEP DROP OFF. INTERNET RESEARCH DESCRIBES OTHER KIA VEHICLES WITH THE EXACT ENGINE FAILURE SYMPTOMS THAT RESULTED IN NUMEROUS RECALLS. THIS VEHICLE'S VIN DID NOT INDICATE A RECALL. MILEAGE IS APPROXIMATELY 71,000. CURRENTLY UNABLE TO GET THE ACTUAL ODOMETER READING DUE TO THE ELECTRICAL SYSTEM IS DEAD. CAN PROVIDE THE ACTUAL MILEAGE WHEN I CAN GET THE ELECTRICAL SYSTEM POWERED.
Power train, Jan 31, 2020
2015 KIA SOUL. CONSUMER WRITES SEEKING PARTIAL REIMBURSEMENT FOR VEHICLE REPAIRS. *LD THE CONSUMER STATED THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE THROTTLE BODY WAS CLEANED AND THE ADAPTIVES WERE RESET. THE VEHICLE WAS REPAIRED. *JS
Engine, Jan 28, 2020
WHILE DRIVING OIL LIGHT WOULD FLICKER EVER SO OFTEN. WHEN THIS WOULD HAPPEN WE WOULD STOP AND CHECK THE OIL LEVEL, IT WAS ALWAYS FULL. I TOOK CAR TO STORE ABOUT 4 BLOCKS FROM HOUSE AND ON THE WAY BACK LIGHT FLICKERED BUT BEFORE I COULD DO ANYTHING ABOUT IT THE ENGINE STARTED KNOCKING.
Steering, Jan 26, 2020
IN STARTING THE CAR, I HAVE HAD A DOZEN INCIDENTS WHERE THE IGNITION IS FROZEN AND I CAN NOT TURN THE KEY. I TRY WIGGLING THE STEERING WHEEL, WIGGLING THE GEARS, REMOVING THE KEY, WAITING, ETC. ON SEVERAL OCCASIONS IT HAS BEEN 5 MINUTES BEFORE I WAS FINALLY ABLE TO TURN THE IGNITION ON.
Power train, Engine, Jan 22, 2020
IT HAS BEEN TROUBLED FOR COUPLE OF YEARS. MAIN ISSUE IS WHEN I START ENGINE RPM HIT OVER 3,000 AND ENGINE CHECK LIGHT ON. VERY FIRST TIME BRING THE CAR DEALER SHIP, THEY JUST RESET ECU BUT SAME SYMPTOM OVER AGAIN DEALER SHIP CHANGED ECU. DURING A YEAR IT WAS OKAY BUT RECENTLY SAME PROBLEM COME UP AGAIN
Other or unspecified, Jan 21, 2020
P0420 CODE CATALYST SYSTEM BELOW THRESHOLD IS PART OF THE RECALL SC-176. THIS WAS IN ON5-17-19 FOR THE FIX. SEVEN MONTHS LATER SAME SAME CODE BACK ON 12-30-19. THIS CAUSE THE CAR TO HESITATE WHEN MOVING OR STOPPED.I HAVE BEEN GETTING 24 MPG INSTEAD OF 32 MPG. SINCE THE CODE CAME BACK. THE CAR FEELS LIKE ITS GOING TO STALL WHEN STARTING FROM A STOP. DEALER STATES CAR IS OUT OF WARRANTY BUT THIS WAS A RECALL FROM 5-17-19.
Engine, Fuel/propulsion system, Jan 17, 2020
PISTON SLAPPING. ENGINE IS SHUTTING OFF WHILE DRIVING AND WHILE ON A HILL IT IT WORSE. IT CHOKES STOPS RUNNING AND REFUSES TO START. THE OIL IS ESCAPING OUT OF THE ENGINE DUE TO THE HIGH HARD PISTON SLAPPING WHICH IS MAKING A GOD AWFUL NOISE! THE CAR IS UNSAFE. IT SMELLS LIKE FIRE. I SEE THE RECALLS OF THE 1.6 ENGINE BUT THIS 2.0 IS DOING THE EXACT SAME THING.
Engine, Jan 17, 2020
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATE 40 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE AND SHORTLY AFTER THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.
Electrical system, Jan 16, 2020
CAR WOULD NOT START WHEN START BUTTON DEPRESSED. LIGHTS ON DASH AND RADIO COME ON BUT CAR WILL NOT START BY PUSHING ON BUTTON EITHER WITH FINGER OR SMART KEY. IN THE PAST, THE CAR HAS EVENTUALLY STARTED BUT NOT TODAY. DEALERSHIP HAS CHECKED CAR TWICE WITH NO CORRECTVE ACTION EVEN SUGGESTED. THEY SAY THE HAVE NO IDEA FOR REPAIRS BECAUSE CAR ALWAYS STARTS AT THE SHOP. THEY SUGGEST HAVING THE CAR TOWED TO THE SHOP WHEN FAILURE OCCURS AND HOPE THE CAR WILL NOT START WHEN IT GETS TO SHOP. THE BATTERY IS NEW. CAR WAS AT THE DEALERSHIP FOR ROUTINE MAINTAINENCE TUESDAY, IT IS THURSDAY AND THE CAR WILL NOT START AFTER MANY ATTEMPTS. ON TWO OCCASIONS I SAT THE SMART KEY IN THE CUP HOLDER AFTER A FAILED ATTEMPT AND THE CAR STARTED WITHOUT ME PUSHING THE START BUTTON OR HAVING MY FOOT ON THE BRAKE PEDAL. IT SEEMS THERE ARE SEVERAL POSTINGS ABOUT THIS ISSUE ON THE INTERNET WITH NO RESOLUTION FORTHCOMING. IT IS QUITE FRUSTRATING!
Power train, Engine, Fuel/propulsion system, Jan 15, 2020
MY KIA IS BURNING OIL AND STARTED THIS HESITATION FEELING !! MY CAR SMELLS BURNT INSIDE AND OUT OF THE CAR
Electrical system, Jan 14, 2020
MY 2015 KIA SOUL BASE MT IS HAVING TROUBLE STARTING THE KEY WON'T TURN OVER THE IGNITION. OR THE IGNITION WILL TURN AND GET STUCK TO WHERE YOU CAN JUST PULL THE KEY OUT
Other or unspecified, Engine, Jan 11, 2020
WHEN DRIVING DOWN THE ROAD ON A CITY STREET GOING APPROXIMATELY 50 MPH, MY VEHICLE BEGAN TO MAKE KNOCKING NOISES AND THE SEIZED AFTER I PULLED OVER TO THE SIDE OF THE ROAD. WHEN I GOT OUT TO CHECK THE OIL IT HAD ALL LEAKED OUT ONTO THE ROAD CAUSING MY OIL TANK TO BE DRY. THE CAR NOW WILL NOT START AND KIA HAS REFUSED TO FIX IT AND SAYS I AM OUT OF WARRANTY, BECAUSE I AM NOT THE FIRST OWNER OF THE CAR EVEN THOUGH I WAS OFFERED THE WARRANTY WHEN I PURCHASED THE CAR.
Electrical system, Exterior lighting, Fuel/propulsion system, Jan 4, 2020
WHILE GETTING READY FOR A 160 MILES TRIP, A FRIEND OF MINE CHECK THE ENGINE OIL AND FOR OUR SURPRISE IT WAS OFF STICK..NO OIL BUT THE LIGHT ON THE DASHBOARD NEVER GOT ON AS A WARNING. I TOOK IT TO WALMART AND YES, THEY MADE THE OIL CHANGE WITH THE NOTE ON PAPERS THAT IT HAD LITTLE OIL ONLY...WHY THIS HAPPENED ON A KIA SOUL 2015 WITH ALMOST 50,000 MILES?..I DON'T UNDERSTAND AND WHAT MIGHT HAPPENED IF I WERE GOING INTO THE 160 MILES TRIP WITHOUT OIL?..VERY RISKY..I THINK
Engine, Dec 31, 2019
PURCHASED VEHICLE 4/22/2019 FROM JIM ELLIS VOLKSWAGEN KENNESAW. APPROXIMATELY 5 WEEKS LATER GOT IN CAR STARTED TO DRIVE OUT ONTO I- 515, LIGHT CAME ON, I STOPPED CAR IMMEDIATELY, OIL WAS ALL OVER BACK OF CAR, TOP OF CAR, UNDERNEATH CAR, ALL OVER UNDER THE HOOD I IMMEDIATELY STOPPED. CALLED JIM ELLIS SPOKE TO SERVICE MANAGER SAID TO GET IT TO JIM ELLIS KIA (NEXT DOOR), SO I TOWED TO KIA. SAID I HAD A FAULTY OIL FILTER. THEY CLEANED THE VEHICLE & SENT ME OFF.....A COUPLE WEEKS LATER STILL FINDING OIL UNDER THE HOOD & HAD LOSS SOME OIL. ON MAY 18,2019 ENGINE LIGHT CAME ON WHILE DRIVING. I PULLED OVER INTO AUTO STORE. I CHECKED OIL AGAIN & NO OIL (TOWED AGAIN) THEN I WAS GOING OUT OF TOWN FOR WEEKEND, JIM ELLIS KIA , DAVID SERVICE MANAGER, SAID GO AHEAD AND DRIVE IT OUT OF TOWN. I TOLD HIM AT THIS POINT I FELT UNSAFE DRIVING THIS VEHICLE. HE ASSURED ME IT WAS SAFE. THEY HAD TOLD ME TO CHECK OIL EVERY OTHER GAS FILLUP AND TOP OIL OFF, SAID TODAY SOME VEHICLES YOU JUST NEED TO TOP OIL OFF....WHILE OUT OF TOWN AS I STOPPED OFF INTERSTATE & GOT GAS I OPENED HOOD TO CHECK OIL LEVEL LIKE JASON HAD INSTRUCTED. BUT AS I OPENED HOOD I SAW THE OIL DIP STICK ZIP TIED TO THE OTHER PARTS OF ENGINE. I IMMEDIATELY CONTACTED MATTHEW (VOLKSWAGEN) & DAVID (KIA) SENT THEM PHOTOS VIA TEXT. THEY INFORMED ME THAT KIA WAS DOING A COMPRESSION TEST. NOT TO TOUCH IT, TO CALL THEM & SET APPOINTMENT WHEN WE GOT BACK. WENT IN AND OIL WAS VERY LOW THEY SAID. AFTER NUMEROUS PHONE, & TEXT, EMAILS, VISITS & TOWING, AFTER COMPRESSION TEST KIA DETERMINED IT WAS A PROBLEM WITH ENGINE, IT NEEDED REPLACED. THEN NO ONE WANTED TO FIX IT EVEN THE WARRANTY I HAD PURCHASED A TIME CAR WAS PURCHASED. I'VE HAD THEIR RENTAL NOW FOR OVER 2 MONTHS. THE WARRENTY CO. SAID KIA SAID IT WAS A LUBRICATION PROBLEM. FINALLY THEY ARE NOW SAYING IT WILL BE FIXED.COVERED..
Engine, Fuel/propulsion system, Dec 25, 2019
MY CAR STALLED DOWN LOST PRESSURE AND WOULD NOT GO I TOOK IT CALLED THE DEALERSHIP AND TOLD THEM WHAT WAS GOING ON MY KIA SOUL 2015 THE DEALERSHIP THE DEALERSHIP SAID IT WAS NO RECALL ON MY CAR MOTOR I HAD IT CHECKED OUT AND I CALL THE 1-800 NUMBER TO SEE ABOUT MY CALL OR BACK ON MY CAR THE LADY TOLD ME TO GET THE CAR TOWED TO THE DEALERSHIP IN FAYETTEVILLE KIA I DID I PAID $120 TO GET IT TOWED IN MIKE DILLARD CALLED ME TOLD ME THERE WAS NO CALL BACK ON MY MOTOR THAT I WAS GOING TO HAVE TO REPLACE MY MOTOR THAT MOTOR WAS GOING TO COST ME $10,000 TO GET IT DONE OR GET A REFURBISHED ONE I'VE BEEN CALLED KIA MANUFACTURER AND TALK WITH THE CLAIMS ADJUSTER I HAVE A CLAIM ALREADY IN PROGRESS AND THE LADY TOLD ME TO GO AHEAD AND HAVE IT TOWED TO THEM BUT THEY'RE SENDING ME THEY WILL NOT REPLACE MY MOTOR I NEED HELP WITH THIS BECAUSE SOMETHING'S GOING, BECAUSE I'M LOOKING ON THE WEBSITE AND IT'S STATING THAT IT IS A RECALL ON MY MOTOR BUT MINE DOES NOT HAVE MY VIN NUMBER DOES IT SHOW UP ON THE RECALL I NEED TO KNOW WHAT I NEED TO DO WITH MY MOTOR MY KIA SOUL THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Structure, Engine, Fuel/propulsion system, Dec 23, 2019, fire
I'M AWARE OF YOUR INVESTIGATION INTO THE 2015 KIA SOUL. MINE CAUGHT FIRE YESTERDAY MORNING ON I75 IN FL. I WOULD LIKE TO OFFER IT TO YOUR ORGANIZATION FOR INVESTIGATION. IT IS LOCATED: CRICKET'S 13601 US HWY 41 SPRINGHILL FL 34610 THANK-YOU I WILL HELP IN ANYWAY POSSIBLE TO GET THIS PROBLEM SOLVED. CONTACT ME ANYTIME. I WAS DRIVING IN THE MIDDLE LANE WHEN IT HESITATED LIKE IT WASN'T GETTING GOOD GAS FLOW AND WITHIN A MILE IT MADE A HISS AND JUST GOT HEAVY. LUCKILY THERE WAS NO TRAFFIC, I GOT SAFELY OF THE ROAD AND WITHIN 10 MIN IT WAS GONE.
Other or unspecified, Dec 19, 2019
DRIVING ON HIGHWAY AND THE CAR EXCELERATED ALL OF A SUDDEN TO A HIGHER SPEED. THIS HAS HAPPEN SVERAL TIMES
Engine, Dec 13, 2019
MY CHECK ENGINE LIGHT CAME ON AND IT WAS DIAGNOSED TO BE AN ISSUE WITH THE CATALYTIC CONVERTER. THERE IS A RECALL FOR MY YEAR AND MAKE OF KIA (REFERENCE NUMBER SC176) AND I WOULD LIKE ASSISTANCE TO REPAIR IT.
Structure, Other or unspecified, Engine, Dec 13, 2019, fire
I WAS DRIVING MY CAR LATE AT NIGHT HEADING HOME FROM A CONCERT WHEN SMOKE STARTED COMING FROM THE HOOD. I WAS ONLY GOING ABOUT 25MPH AND APPROACHING A STOP SIGN. I IMMEDIATELY STOPPED THE VEHICLE AND NO SOONER THAN. I COULD GET MY DOOR OPEN, IT BURST INTO FLAMES. I HAD ONLY BEEN DRIVING THE CAR ABOUT 5 MINUTES WHEN THIS HAPPENED.