2015 Kia Soul
Problems, recalls and owner-reported issues
Engine is the leading concern among 904 owner complaints filed for this model year. This is the highest complaint count among 16 Soul model years with reports.
Of the 2015 reports, 36 involved a crash and 83 involved a fire. 32 people were injured and 1 person died.
What owners report most often
Recalls and investigations
EngineDec 2, 2020
Kia Motors America (Kia) is recalling certain 2012-2013 Sorento, 2012-2015 Forte and Forte Koup, 2011-2013 Optima Hybrid, 2014-2015 Soul, and 2012 Sportage vehicles. An engine compartment fire can occur while driving.
An engine compartment fire increases the risk of injury.
Kia will notify owners, and dealers will inspect the engine compartment for fuel and/or engine oil leaks, perform an engine test and make any repairs, including engine replacement, as necessary, free of charge. In addition, Kia dealers will update the Knock Sensor Detection System (KSDS) software, free of charge. The recall began January 27, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC200.
Campaign 20V750000 on NHTSA.gov
EngineFeb 22, 2019
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.
Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.
Campaign 19V120000 on NHTSA.gov
SteeringSep 29, 2017
Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
If the pinion gear separates, steering will be lost, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect and secure the pinion plug or replace the steering gear assembly, as necessary, free of charge. The recall began November 16, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC155. Note: This recall supersedes campaigns 14V-332 and 15V-736. Vehicles previously remedied under those numbers are being recalled again under this campaign.
Campaign 17V608000 on NHTSA.gov
Vehicle speed control, accelerator pedalMar 2, 2015
Kia Motors America (Kia) is recalling certain model year 2014-2015 Soul and Soul electric vehicles manufactured July 21, 2013, to January 8, 2015. A section of the accelerator pedal may bend and fracture.
If the vehicle has a bent or broken accelerator pedal, the driver may have difficulty accelerating the vehicle, increasing the risk of a crash.
Kia will notify owners, and dealers will add a supporting rubber underneath the pedal stopper, free of charge. The recall began on March 24, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC116.
Campaign 15V123000 on NHTSA.gov
Representative owner complaints
904 reports, newest first.
Engine, Dec 9, 2019
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 30 MPH, THE CONTACT HEARD A ROD KNOCKING IN THE ENGINE WITHOUT WARNING. THE CONTACT SPOKE WITH EVANS KIA (4580 WASHINGTON RD, EVANS, GA 30809, (706) 305-4000) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING), WHICH HE ASSOCIATED WITH THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 63,000.
Engine, Dec 5, 2019
I WAS DRIVING ON THE HIGHWAY AND WHEN I ACCELERATED THE VEHICLE MOVED SLOWER INSTEAD OF GOING FASTER. ONCE I PARKED ON THE SIDE OF THE ROAD THE VEHICLE TURNED OFF AND WILL NOT TURN ON. THE MECHANIC SAID THAT THE ENGINE DIED.
Engine, Nov 30, 2019
ON THE FREEWAY CAR ENGINE MADE POPPING/BANGING NOISES FOLLOWED BY THE WHOLE DASHBOARD LIGHTING UP AND CAR COMPLETELY SHUT OFF. PUT CAR IN NEUTRAL AND COASTED TO AN EMERGENCY PULL OFF AS THERE WAS NO SHOULDER ON THE LONG BRIDGE I WAS ON. CARS SWERVED AROUND ME HONKING HORNS DESPITE MY HAZARDS FLASHING. TRIED RESTARTING AND IT JUST MADE GRINDING NOISE AND SMOKE. I HAD IT TOWED TO KIA DEALERSHIP WHERE THEY SAID ENGINE NEEDED REPLACED. IT ONLY HAD 40,000 MILES ON IT. THEY COVERED REPLACING THE ENGINE UNDER WARRANTY. THE DEALER TELLS ME REPLACEMENT ENGINE HAS 12K/12MO WARRANTY BUT IF I AM OVER THAT AND AS LONG AS I GOT OIL CHANGES THRU THE DEALERSHIP THAT IT WOULD STILL MORE THEN LIKELY BE COVERED UNDER WARRANTY BECAUSE KIA KNOWS ABOUT THE ISSUES SURROUNDING THEIR ENGINES. AFTER THEY TOLD ME THAT I FEEL AS THE VEHICLE IS VERY UNSAFE AND MIGHT FAIL ON THE FREEWAY AGAIN.
Steering, Vehicle speed control, Service brakes, Nov 24, 2019, crash
ON THE EVENING OF JULY 22,2019 I WAS LEAVING TARGETS PARKING LOT PUT MY VEHICLE IN REVERSE AND WHEN I PUT IN DRIVE MY 2015 KIA SOUL TOOK OFF. THE RPMS WERE THE HIGHEST IT COULD GO GOING 40 MILES P HOUR IN A BUSY LOT ALL I COULD WAS HONK MY HORN. I TRIED THE BREAKS PUTTING IN PARK AND TURNING THE KEY OFF. MY WIFE AND I WERE IN SHOCK. WE HIT THE CURB FLY ACROSS 3 LANES OF TRAFFIC THE MEDIAN AND HIT TWO CARS. MY WIFE WAS PINNED THERE WAS WHITE SMOKE IN THE CABIN. PEOPLE GOT HER OUT FIRE DEPT CAME. MY WIFE WAS TRANSPORTED TO UCI TRAMA AND I WENT BACK THE NEXT DAY TO CONCERNED FOR MY WIFE RATHER THAN MYSELF. WIFE HAD 8 BROKEN RIBS SEPARATED AND A BROKEN BACK MYSELF 7 BROKEN RIBS AND BLEEDING OF THE BRAIN. ONE HOUR PRIOR APPROX TO THIS ACCIDENT WE WERE NEXT STORE EATING AND WHEN LEAVING TO GO TO TARGET THE ENGINE STARTED MAKING A LOUD CLICKING NOISE I TUNED IT OFF AND WAITED A FEW MINS TRIED AGAIN AND STILL THE SAME NOISE. THEN THE 3RD TIME IT WAS FINE PROCEEDED TO TARGET. ALL MAINTENANCE HAS BEEN DONE AND ON TIME PRIOR TO THIS TERRIBLE ACCIDENT. OUR LIVES HAVE CHANGE DRAMATICALLY
Engine, Nov 20, 2019
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS SERVICED IN SEPTEMBER OF 2019 AT FUCCILLO KIA OF CAPE CORAL (404 NE PINE ISLAND RD, CAPE CORAL, FL 33909). IN OCTOBER OF 2019, WHILE DRIVING 40 MPH, A KNOCKING NOISE WAS HEARD AND THE INDICATOR LAMP ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED WITH METAL PARTICLES IN THE OIL COMPARTMENT. THE DEALER STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Engine, Nov 20, 2019
THE VEHICLE ONLY HAS 85K MILES ON IT AND IT'S BEEN MAINTAINED VERY WELL BUT IT USES AROUND 1.5 TO 2 QUARTS OF OIL BETWEEN OIL CHANGES.
Engine, Nov 18, 2019
DRIVING ON THE HIGHWAY, THE ENGINE STARTED TICKING AND WITHIN SECONDS WITHOUT ANY WARNING LIGHTS ON THE DASHBOARD, THE CAR LOST ALL ITS ENGINE. HAD TO PULL OFF THE HIGHWAY AND BE TOWED TO LOCAL DEALERSHIP. UPON ARRIVAL TO THE DEALERSHIP, CAR WAS INSPECTED BY A TECHNICIAN WHO STARTED MY CAR IN THE PARKING LOT, WAS SURPRISED 1. IT STARTED 2. NO CHECK ENGINE LIGHT AND/OR OIL PRESSURE LIGHT WAS ON THE DASHBOARD DISPLAY. CAR HAS BEEN WELL MAINTAINED WITH REGULAR FULL SYNTHETIC OIL CHANGES - HAVE PROOF OF REGULAR MAINTENANCE.
Power train, Engine, Nov 16, 2019
WHILE DRIVING ON A SIDE STREET THE OIL LIGHT STARTED TO FLICKER INTERMITTENTLY THEN REMAINED BLANK NOT LIGHTING UP AGAIN. VERY SHORTLY THEREAFTER, WITHIN A TENTH OF A MILE, THE ENGINE SPUTTERED, COULD HERE CLICKING FROM ENGINE, VEHICLE THEN STALLED. I DRIFTED TO THE SIDE OF THE ROAD, OPENED THE HOOD AND CHECKED THE OIL AND NOTICED NO OIL REGISTERING ON THE DIP STICK. THERE WAS NO VISIBLE OIL SHOWING ON THE OUTSIDE OF THE ENGINE OR UNDERNEATH THE VEHICLE. THE OIL WAS CHANGED AT JIFFY LUBE, STORE #2375, ON EMERSON AVE., INDIANAPOLIS, IN. MILEAGE AT OIL CHANGE WAS 100,973 PERFORMED ON JULY 27, 2019 (SEE ATTACHED). NEXT OIL CHANGE DUE AT 105,973. OIL USED WAS PENZOIL SEMI-SYNTHETIC 5W20. MILEAGE ON VEHICLE AT TIME OF BREAKDOWN 105,490. HAD VEHICLE TOWED TO BECK'S AUTO SERVICE, INDIANAPOLIS, IN. WAS TOLD SOMETHING BROKE LOOSE IN THE ENGINE AND THAT ENGINE HAD TO BE REPLACED. VEHICLE IS NOW SITTING AS I STILL OWE $5,000.00 ON IT AND DO NOT HAVE THE $6,200.00 THEY TOLD ME IT WOULD COST FOR REPAIRS.*DT LICENSE PLATE XX-XXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Engine and engine cooling, Nov 15, 2019
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LARRY STOVESAND KIA (528 SAN DIEGO RD, CARBONDALE, IL 62902, (618) 319-4690) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 19V12000 (ENGINE, ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 102,000.
Electrical system, Nov 11, 2019
CAR WON'T START WHEN COLD. IT HAPPENED WHEN IT HAS BEEN SITTING FOR LONGER PERIODS OF TIME OVER 3 OR 4 HOURS. CAN BE JUMPED TO START ,AND IF I CHARGE IT OVER NIGHT IT WILL START 2 OR 3 TIMES BUT WILL THEN NOT START. WHEN TRYING TO START IT MAKES A SERIES OF CLICKS AND THE INSTRUMENT CLUSTER WILL FLICKER. IT BEGAN THE WINTER OF 2018 AND WAS FINE ALL SPRING, SUMMER AND FALL. NOW THAT IT'S GETTING COLDER AGAIN IT IS BACK TO NOT WANTING TO START
Engine, Nov 8, 2019
MY 2015 KIA SOUL IS NOW SITTING AT A SHOP, DUE TO THE FACT THAT WITHOUT ANY WARNING AS I WAS TRAVELING DOWN THE HIGHWAY IT DECIDED TO SLOW DOWN AND SHAKE THEN STALL MANAGED TO GET IT STARTED AND GET OFF THE HIGHWAY TO A STORE, CHECKED THE OIL THERE WASN'T ANY IN THE ENGINE EVEN THOUGH 2 DAYS BEFORE I HAD JUST HAD IT CHANGED. THAT WAS ON AUGUST 7 2019 AFTER DOING SOME RESEARCH IT SEEMS THAT KIA HAS LET ALOT OF PEOPLE DOWN BY SELLING DEFECTIVE CARS AND FOR ME I AM STILL STUCK WITH PAYMENTS WITH NO WAY TO EVEN SAVE FOR A REPLACEMENT ENGINE AS I HAVE BEEN TOLD IT NEEDS. I HOPE THAT THEY COME TO THEIR SENSE AND DO THE RIGHT THING.
Engine, Nov 5, 2019
MY KIA IS BURNING ALOT OF OIL !! ALWAYS SMELLS LIKE ITS BURNING EVEN AFTER OIL CHANGES AND OIL FILTERS AND MY DIP STICK IS BURNT I HAVE HAD TO PUT OIL IN AND NO SOONER ITS BROWN BUT NOT LEAKING ON THE GROUND BUT THE EXHAUST PIPE IS COATED
Engine, Nov 5, 2019
DURING THE TIME OF PURCHASE, AROUND NOVEMBER OF 2018, FOR THE VEHICLE AT A KIA DEALERSHIP, I INFORMED THE SELLER TO CHECK FOR ANY RECALLS THAT WILL NEED TO BE ADDRESSED BEFORE PURCHASE. HOWEVER, THE SELLER MENTIONED TO BE THAT RECALLS WERE CHECKED, AND I DIDN'T BOTHER TO GET A WRITTEN STATEMENT FROM THE SELLER BECAUSE I GUESS I WAS TOO ANXIOUS TO DRIVE THE CAR. I WAS INFORMED VIA OUTSIDE SOURCES AND GOOGLE OF A RECALL FOR THIS VEHICLE, RELATING TO THE CATALYST SYSTEM. HAVING NO CHECK ENGINE LIGHT AND IN MAY OF 2019, I DECIDED TO TAKE MY VEHICLE TO THE KIA DEALER TO HAVE THE RECALL ADDRESSED (SEE INVOICE STATEMENT ATTACHED). THE DEALER COMPLETED THE RECALL AND RETURNED MY VEHICLE TO ME. I DROVE THE VEHICLE FOR MANY MILES AS AN UBER DRIVER PARTNER, AFTER THE COMPLETED RECALL. IN OCTOBER OF 2019, THE VEHICLE'S CHECK ENGINE LIGHT ILLUMINATED WHILE DRIVING. I IMMEDIATELY TOOK IT TO AN AUTO PARTS STORE TO SCAN THE CODE. THE SCAN DATA DISPLAYED THE CODE P0420, CATALYST SYSTEM OPERATING BELOW MINIMUM THRESHOLD BANK 1. THE CURRENT MILAGE IS 93, 700, AND IS RUNNING FINE. I AM CONCERNED ABOUT THE CODE IN PROPORTION TO THE RECALL THAT IS IN BULLETIN. I DON'T WANT TO TAKE IT TO THE DEALER WITHOUT FIRST CHECKING MY OPTIONS WITH THE NHTSA. PLEASE ADVISE, I APPRECIATE YOUR BUSINESS. THANK YOU.
Engine, Nov 2, 2019
REGARDING OUR RECENT COMPLAINT NUMBER: 11251884. (ENGINE BLEW UP.) RECALL 19V120000 DESCRIBES THE SAME SYMPTOMS WE EXPERIENCED, ALONG WITH THE SAME YEAR AND ENGINE, BUT OUR VIN WAS NOT INCLUDED. PLEASE INCLUDE OUR VIN IN THE RECALL AND COMPEL KIA TO MAKE US WHOLE FOR THIS ENDANGERMENT. DEFECT DESCRIPTION: KIA MOTORS AMERICA (KIA) IS RECALLING CERTAIN 2012-2016 KIA SOUL VEHICLES EQUIPPED WITH 1.6L GASOLINE DIRECT INJECTION (GDI) ENGINES. HIGH EXHAUST GAS TEMPERATURES MAY DAMAGE THE CATALYTIC CONVERTER, POSSIBLY RESULTING IN ABNORMAL ENGINE COMBUSTION AND DAMAGE TO ONE OR MORE OF THE ENGINE'S PISTONS AND POSSIBLE PISTON CONNECTING ROD FAILURE. INFLUENCEDBY: ENGINE | ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR RECALLNUMBER: 19V120000 OUR COMPLAINT FOLLOWS. RECALL'S "ABNORMAL ENGINE COMBUSTION" IS BETTER DESCRIPTION THAN MECHANIC'S "VVT" GIVEN WHITE SMOKE AND LACK OF OIL PRESSURE DROP PRECURSOR TYPICAL FOR VVT PROBLEM. "PURCHASED USED WITH APPROX 30K MI FROM KIA DEALER. HAD OIL CHANGED APPROX EVERY 4K MI. HAD OIL CHANGED AT 131,157 MI ON 5/9/2019. ON 6/28/2019, WAS DRIVING ON INTERSTATE AND ENGINE STARTED MAKING TERRIBLE NOISE WITH SEVERE SYNCOPATED VIBRATIONS AND SAW SOME SMOKE/STEAM COMING FROM RIGHT (PASSENGER) SIDE OF HOOD/ENGINE. PULLED OVER AT IMMEDIATELY AVAILABLE OFF RAMP. MILEAGE WAS 135,191. MECHANIC SAID ENGINE NEEDED TO BE REPLACED AND PROBLEM WAS LIKELY CAUSED BY SOME ASPECT OF THE VARIABLE VALVE TIMING NOT ACTUATING IN ORDER TO PROPERLY TENSION THE TIMING CHAIN. TOWED VEHICLE TO KIA DEALERSHIP AND THEY CONFIRMED ENGINE NEEDED TO BE REPLACED. WE DROVE THE CAR REGULARLY FOR 100,000 MI WITH NO MECHANICAL PROBLEMS AT ALL, MAINTAINED IT FAITHFULLY, AND IT FAILED INSTANTANEOUSLY. THAT INDICATES A DESIGN FLAW. IF I HAD BEEN TRAVELING IN TRAFFIC, THE SUDDEN LOSS OF POWER COULD HAVE BEEN INJURIOUS OR FATAL." *JS
Exterior lighting, Oct 30, 2019
MY HEADLIGHTS HAVE STARTING TO FLICKER OFF WHILE DRIVING AT NIGHT (ON HIGHWAY, STREET, TURNING, ETC). I AM ABLE TO GET THEM BACK ON BY TURNING THE SWITCH BACK AND FORTH SEVERAL TIMES. THE CAR DEALERSHIP REPLACED THE HEADLIGHT BULBS, BUT PROBLEM STILL REMAINS. THOUGH THERE IS A KNOWN ISSUE WITH THE KIA SOUL HEADLIGHTS (AND KIA HAS EXTENDED THE WARRANTY TO INCLUDE THE HEADLIGHTS FOR SOME AND HAS A SERVICE BULLETIN OUT FOR IT), KIA REFUSES TO COVER MY PARTICULAR VEHICLE, THOUGH 2015 IS ONE OF THE YEARS COVERED (I CAN ONLY ASSUME THERE IS SOMETHING DIFFERENT).
Power train, Electrical system, Fuel/propulsion system, Oct 27, 2019
THE CAR COMPUTER IS NOT REGISTERING THE CORRECT GEAR THE CAR IS PLACED INTO, THUS CAUSING THE CAR TO BYPASS CRITICAL SAFETY FEATURES. THE CAR'S POWER TRAIN, ELECTRIC SYSTEMS, AND FUEL SYSTEMS FAIL INTERMITTENTLY AS A RESULT OF FAILING NEUTRAL SAFETY INHIBITOR. THE CAR READS THAT THE GEAR IS IN DRIVE INSTEAD OF PARK AND WILL NOT TURN OVER. THOUSANDS OF OTHER KIA CUSTOMERS ARE REPORTING THE SAME ISSUES SINCE 2010 WITH NO RESOLUTION. DEALERSHIP SERVICE CENTERS HAVE NOT BEEN ABLE TO HELP THE CUSTOMERS BECAUSE THE DIAGNOSTIC TOOLS DO NOT PICK UP ON THIS SIGNAL FAILURE. THE SEND CAR OWNERS AWAY SAYING THE VEHICLE IS IN GREAT CONDITION ONLY FOR THE CAR TO STALL ON THE HIGHWAY UNEXPECTEDLY A FEW DAYS LATER. THIS IS DANGEROUS AND THE CUSTOMERS HAVE BEEN GIVEN NO OPTION BUT TO DRIVE A VEHICLE WITH SERIOUS SAFETY ISSUES. JUST CHECK OUT THE NUMEROUS YOUTUBE VIDEOS OF CUSTOMERS ALL HAVING THE SAME ISSUES ACROSS MULTIPLE KIA MODELS STARTING IN 2010.
Power train, Engine, Fuel/propulsion system, Oct 27, 2019
I WAS DRIVING HOME AND CAR WAS MAKING A NOISE.SOUNDED LIKE A TRUCK.I CHECK THE OIL AND IT WAS VERY LOW AND DARK.IT HAD RECENTLY GOT AN OIL CHANGE.I PUT IN 3 QUARTS AND THEN IT WAS AT THE RIGHT LEVEL.IT STOPPED MAKING THE NOISE.BUT I SMELL GAS FROM THE TAILPIPE.THIS WAS BEFORE IT SOUNDED LIKE A TRUCK.I STEPPED ON THEE GAS AND THE CAR BARELY MOVES.THEN THE CHECK ENGINE LIGHT SHOWED UP IT WAS MISFIRE CODES MULTIPLE CYLINDER.I HEAR A LOUD HISSING SOUND LIKE A TURBO OR SOME SORT OF EXHAUST LEAK.BAD MILEAGE BURNS A QUART OF OIL EVERY TWO DAYS.THE TRANSMISSION DOES NOT SHIFT TOO AND IT MISFIRES
Engine, Oct 23, 2019
WAS DRIVING CAR HAS BEEN RUNNING FINE, ALL SERVICING WAS DONE TO IT AT THE KIA DEALERSHIP IN MURPHY NC, HAS ONLY 70,000 MILES ON IT, HAS 1.6 LITER ENGINE, IT JUST LOST ALL POWER LOUD BANGING NOISE LIKE A BLOWN ROAD OR PISTON, ALSO NO OIL
Service brakes, Fuel/propulsion system, Visibility/wiper, Oct 21, 2019
WHEN DRIVING SPEEDOMETER DROPS FROM. 65 TO 20 WAS TOLD CATALYTIC CONVERTER IS CLOGGED NEEDS REPLACED ONLY HAS 66,000 THE YEAR IS 2015
Engine, Oct 20, 2019
WITHOUT ANY WARNING, NO WARNING LIGHTS ETC. OUR 2015 KIA SOUL ENGINE STARTED SHAKING VIOLENTLY WHILE WE WERE DRIVING. WE ACCELERATED UP A HILL AND IT JUST STARTED SHAKING LOUDLY. WE TOWED IT TO THE DEALERSHIP OVER A MONTH AGO. THEY SAID IT LOOKED LIKE IT RAN OUT OF OIL AND THAT WE NEEDED A NEW ENGINE. THIS MAKES NO SENSE TO US BECAUSE WE LOVE THAT CAR, IT IS OUR ONLY MODE OF TRANSPORTATION AND WE TAKE VERY GOOD CARE OF IT AND KEEP UP WITH MAINTENANCE. IT HAS 114,000 MILES ON IT AND WE HAVE NEVER HAD A PROBLEM. THE DEALERSHIP STILL HAS OUR CAR FOR OVER A MONTH SAYING THEY ARE WAITING ON A BACK ORDERED GASKET. I JUST FIND IT ODD THAT A WELL MAINTAINED VEHICLE JUST SUDDENLY LOSES OIL AND THE ENGINE BREAKS. THE INCIDENT HAPPENED ON A PAVED COUNTY ROAD WITHIN CITY LIMITS, SPEED WAS 45 MPH
Engine, Oct 16, 2019
STOPPED TO GET FOOD AND OIL LIGHT BEGAN FLICKERING WHEN WE WERE PARKED, WE CHECKED THE OIL AND IT HAD PLENTY. DRIVING TO THE HIGHWAY THE OIL LIGHT DIDN'T FLICKER. GOT ONTO HIGHWAY AND WE WERE GOING ABOUT 65 MPH THE ENGINE SUDDENLY STARTED MAKING A LOUD BANGING NOISE. A FEW MINUTES AFTER THE CHECK ENGINE LIGHT AND THE OIL LIGHT CAME ON. I SLOWED DOWN TO PULL OFF THE FREEWAY TO FIGURE OUT WHAT WAS HAPPENING. MY HUSBAND ASKED ME WHAT THE CAR WAS DOING, AND I TOLD HIM I DON'T KNOW. HE TOLD ME TO GO TO THE NEXT EXIT TO GET TO A SAFER AREA. I WAS REALLY SCARED, PANICKED AND SHAKING BECAUSE I DIDN'T KNOW WHAT WAS GOING TO HAPPEN. WE LUCKILY WERE ABLE TO GET TO A SAFER AREA; WE PARKED THE CAR AND OPENED THE HOOD AND IT WAS STILL MAKING A LOUD BANGING SOUND IN THE ENGINE. DURING EVERYTHING I WAS ABLE TO PLUG MY CELLPHONE INTO THE USB PORT TO USE THE UVO APP FOR MY VEHICLE. I RECEIVED TWO CODES ON POSSIBLE CONDITION WITH THE ENGINE CONTROL SYSTEM. WE CONTACTED KIA FOR TOWING AND TURNED THE CAR OFF. WHEN THE TOW TRUCK DRIVER ARRIVED, HE STARTED THE CAR TO DRIVE IT ONTO THE TOW TRUCK AND IT SOUNDED THE SAME. WE HAD THE CAR TOWED TO OUR LOCAL KIA DEALERSHIP IN OAKWOOD, GA. BECAUSE WE KNOW IT SHOULD BE UNDER WARRANTY. WE WERE ASKED TO PROVIDE THEM WITH OIL CHANGE RECEIPTS AND A FEW DAYS LATER WE WERE TOLD WE WOULD HAVE TO PAY TO OPEN THE ENGINE. IF THERE WAS NO SLUDGE IN THE ENGINE, THEN THEY WOULD PAY TO OPEN THE ENGINE AND REPLACE THE ENGINE. IT HAS NOW BEEN OVER 30 DAYS SINCE WE TOWED IT THERE AND WE HAVEN'T HEARD ANYTHING FURTHER. THIS CAR IS A 2015 KIA SOUL 2.0L WITH ONLY 65939 MILES. AFTER, I RESEARCHED THIS ISSUE EXTENSIVELY IT'S VERY CONCERNING, AND I DON'T UNDERSTAND WHY KIA REFUSES TO RECALL OR HANDLE THIS MODEL AND ENGINE. FURTHERMORE, THEIR RESPONSE REGARDING THIS MATTER HAS NOT BEEN A GOOD-FAITH EFFORT NOR A GENUINE APPROACH TO TAKE CARE OF THEIR CUSTOMERS CONCERNS.
Engine, Oct 15, 2019
2015 KIA SOUL BURNING OIL, NO OIL LIGHT COMES ON, VEHICLE HAS SHUT ENGINE OFF 2 DIFFERENT TIMES WHILE I WAS DRIVING IT. I TOOK TO DEALERSHIP THEY SAID THEY WERE HAVING TROUBLE WITH THE PISTON RINGS FAILING AND OIL BURNING. DID OIL CONSUMPTION TEST AFTER DRIVING FOR 900 MILES THE THE DIP STICK DID NOT REGISTER ANY OIL ON IT. I BOUGHT THIS AS A PRE OWNED CERTIFIED VEHICLE WITH ABOUT 600 MILES ON IT WHEN I PURCHASED IT . THE WARRANTY COMPANY THAT WARRANTS KIA PRE OWNED VEHICLES IS REFUSING TO COVER THE THE CLAIM. THE OIL BURNING PROBLEM STARTED AROUND 56,000 MILES. THE CAR STOPPED RUNNING WHILE I WAS DRIVING ON TWO DIFFERENT OCCASIONS.
Exterior lighting, Oct 14, 2019
WHILE DRIVING, HEADLIGHTS WILL INTERMITTENTLY GO OUT.
Engine, Oct 13, 2019
NO WARNING. NO CHECK ENGINE LIGHT. VEHICLE LOST POWER. DEALER REPORTED PLUGGED EXHAUST. OCCURED WHILE DRIVING FROM HOME TO GET ON HIGHWAY. I AM THE ORIGINAL CAR OWNER. UNSUPPORTED IN EFFORTS TO GET WARRANTIED. THE 1.6 VS 2.0 LITER WAS RECALLED. CLEARLY A ISSUE....
Exterior lighting, Oct 11, 2019
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 25 MPH, THE CONTACT NOTICED THAT THE FRONT DRIVER'S SIDE HEADLIGHT WAS NOT ILLUMINATING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ALL STAR KIA EAST (LOCATED AT 27700 JUBAN RD, BLDG. 2, DENHAM SPRINGS, LA 70726, (225) 490-7679) WHERE IT WAS DIAGNOSED THAT THE HOUSING UNIT OF THE HEADLIGHT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000. *LN CONSUMER STATED THE ATTACHED PICTURE IS THE DRIVER'S SIDE HEADLIGHT HOUSING UNIT. THIS IS A ORIGINAL MANUFACTURER 'S PART. THE PICTURE SHOWS WHERE IT HA MELTED, NEVER HAD ANY PART OF THE HEADLIGHT BEEN CHANGED ALL PARTS ARE ORIGINAL MANUFACTURER PARTS.*JB