2015 Kia Soul
Problems, recalls and owner-reported issues
Engine is the leading concern among 904 owner complaints filed for this model year. This is the highest complaint count among 16 Soul model years with reports.
Of the 2015 reports, 36 involved a crash and 83 involved a fire. 32 people were injured and 1 person died.
What owners report most often
Recalls and investigations
EngineDec 2, 2020
Kia Motors America (Kia) is recalling certain 2012-2013 Sorento, 2012-2015 Forte and Forte Koup, 2011-2013 Optima Hybrid, 2014-2015 Soul, and 2012 Sportage vehicles. An engine compartment fire can occur while driving.
An engine compartment fire increases the risk of injury.
Kia will notify owners, and dealers will inspect the engine compartment for fuel and/or engine oil leaks, perform an engine test and make any repairs, including engine replacement, as necessary, free of charge. In addition, Kia dealers will update the Knock Sensor Detection System (KSDS) software, free of charge. The recall began January 27, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC200.
Campaign 20V750000 on NHTSA.gov
EngineFeb 22, 2019
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.
Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.
Campaign 19V120000 on NHTSA.gov
SteeringSep 29, 2017
Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
If the pinion gear separates, steering will be lost, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect and secure the pinion plug or replace the steering gear assembly, as necessary, free of charge. The recall began November 16, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC155. Note: This recall supersedes campaigns 14V-332 and 15V-736. Vehicles previously remedied under those numbers are being recalled again under this campaign.
Campaign 17V608000 on NHTSA.gov
Vehicle speed control, accelerator pedalMar 2, 2015
Kia Motors America (Kia) is recalling certain model year 2014-2015 Soul and Soul electric vehicles manufactured July 21, 2013, to January 8, 2015. A section of the accelerator pedal may bend and fracture.
If the vehicle has a bent or broken accelerator pedal, the driver may have difficulty accelerating the vehicle, increasing the risk of a crash.
Kia will notify owners, and dealers will add a supporting rubber underneath the pedal stopper, free of charge. The recall began on March 24, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC116.
Campaign 15V123000 on NHTSA.gov
Representative owner complaints
904 reports, newest first.
Engine, Oct 10, 2019
WITH APPROXIMATELY 78,200 MILES ON THE ENGINE I WAS OUT AND ABOUT RUNNING NORMAL ERRANDS WHEN IT COMPLETELY STALLED OUT ON ME. DIDN'T TAKE A JUMP SO HAD IT TOWED TO MY MECHANIC. FOLLOWING MORNING IT'S STARTED ON ITS OWN BUT THE DAMAGE COULD BE HEARD. NO PREVIOUS NOISES COMING FROM THE ENGINE, OIL CHANGES UP TO DATE AND RELATIVELY ON TIME. OUT OF WARRANTY (2ND OWNER); EXCLUDED FROM RECALL EVEN THOUGH PROBLEM IS THE EXACT SAME AS WHAT WAS LISTED. KIA ONLY OFFERED $1000 OFF REPAIRS
Electrical system, Exterior lighting, Sep 26, 2019
DRIVER SIDE HEADLIGHT CUTS OUT INTERMITTENTLY WHILE IN USE. UPON INSPECTION THE CONNECTION TO THE BULB SOCKET WAS FOUND MELTED AND BLACK
Engine and engine cooling, Sep 24, 2019
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 65 MPH, THE VEHICLE DECELERATED AND STARTED TO SHAKE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. ALSO, WHILE DRIVING UP A HILL, THE VEHICLE DECELERATED AND HESITATED TO MOVE. THE FOLLOWING DAY, THE VEHICLE WAS TOWED TO MASTRIA KIA (1555 NEW STATE HWY, RAYNHAM, MA 02767, (508) 802-6800) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 109,600.
Steering, Sep 23, 2019
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE VEHICLE WAS STOPPED WHILE THE ENGINE WAS RUNNING, THE CONTACT HEARD A SQUEAKING NOISE COMING FROM THE STEERING COLUMN. THE CONTACT CALLED SEELYE KIA OF BATTLE CREEK (LOCATED AT 791 W DICKMAN RD, BATTLE CREEK, MI 49037, 269-441-8800, BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT STATED THAT THE SQUEAKING NOISE CONTINUED WHEN THE STEERING WHEEL WAS TURNED. THE CONTACT STATED THAT THE STEERING COLUMN RECENTLY MADE A POPPING SOUND. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN WAS FAULTY, BUT COULD NOT DETERMINE THE CAUSE. THE VEHICLE WAS THEN TAKEN TO KIA OF JACKSON (LOCATED AT 3500 PAGE AVE, JACKSON, MI 49203, 571-764-4500) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR THAT WAS ATTACHED TO THE RACK AND PINION NEEDED TO BE REPLACED. THE DEALER STATED THAT THEY WOULD PERFORM A GOODWILL REPAIR PER AN UNKNOWN RECALL. THE VEHICLE HAD BEEN NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Engine, Sep 23, 2019
TL* THE CONTACT'S DAUGHTER OWNS A 2015 KIA SOUL. WHILE DRIVING 70 MPH, THERE WAS AN ABNORMAL KNOCKING SOUND COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT ALSO NOTICED SMOKE UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS SAFELY GUIDED OFF THE ROADWAY. THE CONTACT INSPECTED THE VEHICLE AND NOTICED SEVERAL OIL LEAKS UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CONNECTING ROD FRACTURED AND PUNCTURED THE ENGINE BLOCK. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. AN ATTEMPT WAS MADE TO CONTACT THE MANUFACTURER, BUT THE CONTACT WAS UNSUCCESSFUL. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Engine, Sep 21, 2019
DECEMBER 2018 ENGINE LIGHT COME ON 99,000 MILES HAVE ENGINE LIGHT CHECK CODE P0420 WEEK LATER LIGHT OFF.HAD A OIL CHANGE DONE 103,37 TWO WEEK LATER ADD 3 QT OF OIL.EVERY TIME I DO A OIL CHANGE WEEK OR TWO ADD 3 QT OF OIL.TOOK IT TO KIA IN FEB THEY SAY I NEED A NEW CAT CONVERTERS.MONTH LATER I GET A RECALL ON THIS CAR.I HAVE MY OIL CHANGE RECIPE
Engine, Sep 13, 2019
OIL LEAK THAT RESULTED IN ENGINE KNOCKING NOISE
Other or unspecified, Sep 11, 2019
RADIATOR GETS DAMAGED BY ROAD DEBRIS BECAUSE OF FAULTY GUARD. CAUSES POOR VENTILATION CONTRIBUTING TO SYSTEM FAILURE AND BUILD UP OF UNVENTILATED CAUSTICS
Engine, Sep 10, 2019
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT NOTICED THE VEHICLE WAS NOT OPERATING NORMALLY. THE CONTACT CHECKED THE OIL AND NOTICED THAT SHE WAS MISSING TWO QUARTS AFTER THE VEHICLE JUST HAD AN OIL CHANGE. THE FOLLOWING DAY, WHILE DRIVING 50 MPH, THE ENGINE BEGAN TO STALL WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND HAD IT TOWED TO HER HOME. THE CONTACT'S HUSBAND REMOVED AND REPLACED THE BATTERY, WHILE ATTEMPTING TO RESTART THE VEHICLE, IT BEGAN TO SMOKE. THE VEHICLE WAS TOWED TO NAPLETON RIVER OAKS KIA (1951 RIVER OAKS DR, CALUMET CITY, IL 60409, 708-888-1069) WHERE THE CONTACT WAS INFORMED THAT THEY WOULD PERFORM A DIAGNOSTIC TEST ON THE VEHICLE. THE CONTACT WAS THEN INFORMED THAT THE ENGINE WAS LOCKED AND A REPAIR ESTIMATE WAS PROVIDED. THE CONTACT REACHED OUT TO THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY AND THAT THERE WERE NO RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,323.
Engine, Sep 9, 2019
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE VEHICLE LOST MOTIVE POWER WHILE DRIVING THE CONTACT WAS STRANDED THE VEHICLE HAD TO BE TOWED; DAMAGE TO THE ENGINE WHILE DRIVING AT APPROXIMATELY 65 MPH, WITHOUT WARNING THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Engine, Sep 5, 2019
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE VEHICLE STALLED WHILE DRIVING WITH ACCELERATOR DEPRESSED THE CONTACT WAS STRANDED UNTIL THE VEHICLE WAS TOWED THE CONTACT BELIEVES THE ENGINE WAS DAMAGED DUE TO KNOCKING SOUND THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATE 50 MPH, WHILE ATTEMPTING TO PASS ANOTHER VEHICLE, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A SAFE LOCATION. THE CONTACT WAS ABLE TO THEN RESTART THE VEHICLE AFTER A JUMP START HOWEVER, THERE WAS AN ABNORMAL KNOCKING IN THE ENGINE. ADDITIONALLY, THE VEHICLE WAS ONLY ABLE TO BE OPERATED AT A REDUCED SPEED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TOWED TO SAFFORD KIA OF FREDERICKSBURG LOCATED AT 5204 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408, (540)891-7400. THE CONTACT WAS INFORMED THAT THE ENGINE EXPERIENCED A FAILURE DUE TO THE CAMSHAFT BEARING WEAR. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE, CASE NUMBER: 13339709. THE APPROXIMATE FAILURE MILEAGE WAS 133,000.
Engine, Sep 4, 2019
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO OVERHEAT AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED OVER AND SHUT OFF THE VEHICLE TO ALLOW IT TO COOL OFF. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE TO COURTESY KIA OF BRANDON (9205 E ADAMO DR, TAMPA, FL 33619, 813-579-5942) WHERE IT WAS DIAGNOSED AND REPAIRED. THE REPAIR SPECIFICS WERE UNKNOWN. THE CONTACT PAID OUT OF POCKET FOR THE REPAIRS. SOON AFTER THE REPAIRS WERE PERFORMED, THE FAILURE CONTINUED ON MULTIPLE OCCASIONS. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME DEALER APPROXIMATELY FOUR TIMES FOR VARIOUS ENGINE DEFECTS. RECENTLY, WHILE DRIVING 65 MPH, THE CONTACT HEARD NOISES COMING FROM THE ENGINE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. MOMENTS LATER, THE CONTACT HEARD A LOUD BOOM COMING FROM THE ENGINE AND THE VEHICLE BEGAN TO STALL. THE CONTACT PULLED OFF TO THE SHOULDER AND TOOK THE VEHICLE BACK TO THE SAME DEALER. THE CONTACT ASSOCIATED THE FAILURES WITH NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Engine, Sep 1, 2019
TAKATA RECALL THE VEHICLE WILL BE STATIONARY AND MOBILE WHILE STATIONARY THE VEHICLE WILL INCH FORWARD THEN JERK FORWARD AND WHILE I'M GOING SLOW IS WILL KEEP JERKING FORWARD. IT HAPPENS ON ANY ROAD WHETHER IT BE THE HIGHWAY OR A TOWN STREET. AFTER I GET GAS AND TRY TO TURN THE CAR BACK ON IT WON'T START BUT THE CAR WILL TURN ON AND WHEN THAT HAPPENS ALL THE WARNING LIGHTS TURN ON UNTIL I TURN THE
Engine, Sep 1, 2019
I CURRENTLY AM ON MY FOURTH CATALYTIC CONVERTER. MY CAR HAS 240000 MILES AND MY DEALER INFORMED ME THEY WERE TO ONLY UPDATE A PROGRAM AND REPLACE THE CONVERTER. I LET THEM KNOW ABOUT THE ENGINE NOISE AND THEY REPLACED THE CONVERTER AND IT WAS MAKING THE SAME NOISE AT 80000 MILES WHEN THEY REPLACED IT THE FIRST TIME.EVEN AFTER I LEFT THE DEALER AT THE FIRST REPLACEMENT I HAD TO RETURN THE NEXT DAY AFTER PICKING MY CAR UP FROM MORGAN AUTO GROUP. THIS RECALL HAS PERMANENTLY DAMAGED MY CAR I WAS LEAD TO BELIEVE I JUST NEEDED THE CONVERTER REPLACED AGAIN AND AGAIN. FINALLY WHEN I RECEIVED THE RECALL LETTER I WAS CONVINCED MY CAR WOULD FINALLY BE REPAIRED PROPERLY. IT WAS STATED IN THE LETTER MY ENGINE WOULD BE REPLACED IF NEED BE. THE DEALER REPEATEDLY EXPLAINED THEY WERE TO COMPLETE THE SYSTEM UPGRADE AND REPLACE THE CONVERTER AND NOTHING MORE. EVEN AFTER I HAD A DIAGNOSTIC TEST DONE THEY COULD ONLY TELL ME I HAD TO REPLACE MY FUEL INJECTORS AT A PRICE OF 1200.00 SO I HAD THEM REPLACED AND STILL MY ENGINE RUNS AS DESCRIBED IN THE RECALL WITH DAMAGE TO THE PISTONS OR ANOTHER ISSUE. I AM HOPING TO HAVE THIS ISSUE RESOLVED AS I AND MY FAMILY RELY ON MY VEHICLE.
Engine and engine cooling, Aug 29, 2019
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AND WOULD NOT EXCEED 40 MPH. THE VEHICLE WAS TAKEN TO MORITZ KIA FORT WORTH (8501 WEST FWY, FORT WORTH, TX 76116, (817) 502-9181) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Engine, Aug 28, 2019
I BOUGHT MY 2015 KIA SOUL + BRAND NEW. I DID ALL MY OWN SERVICE WORK AND KEPT UP WITH MAINTENANCE AS REQUIRED. AT AROUND 100K THE MOTOR STARTED USING ABOUT 1 QUART OF OIL EVERY 1,000 MILES. AT 122K, WHILE DRIVING AT 40MPH ON A HIGHWAY THE ENGINE BECAME VERY LOUD AND AND AS I DECELERATED, THE OIL LIGHT FLICKERED ON. I SHUT IT OFF AND CALLED A TOW TRUCK. THE OIL LEVEL WAS LESS THAN A QUART LOW AT THAT POINT. WE CHECKED CODES AND THEY WERE CAM AND CRANK SENSORS OUT OF ALIGNMENT. WE PULLED THE VALVE COVER AND FOUND A VERY LOOSE CHAIN. TO BE SAFE WE ALSO PULLED THE HEAD. NUMBER 3 CYLINDER PISTON WAS LOOSE. THE ROD BEARING WAS DESTROYED (MELTED RIGHT TO THE CRANK), ALL OTHER BEARING LOOKED VERY GOOD, WITH LITTLE WEAR. CALLED KIA AND WAS TOLD IT WAS OUT OF WARRANTY. SPENT OVER $3,000 FOR A NEW SHORT BLOCK WITH NO HELP FROM KIA.
Engine, Aug 28, 2019
DRIVING ON A CITY STREET AT ABOUT 35 MPH, THE ENGINE BEGAN RAPPING WITH NO OIL LIGHT WARNING. STOPPED THE CAR, THE OIL LIGHT FINALLY WENT ON, NO OIL WAS LEAKING, BUT CHECKING THE OIL LEVEL REVEALED THERE WAS NO OIL IN THE ENGINE. THE ENGINE IS A TOTAL LOSS.
Engine, Aug 27, 2019
PURCHASED USED WITH APPROX 30K MI FROM KIA DEALER. HAD OIL CHANGED APPROX EVERY 4K MI. HAD OIL CHANGED AT 131,157 MI ON 5/9/2019. ON 6/28/2019, WAS DRIVING ON INTERSTATE AND ENGINE STARTED MAKING TERRIBLE NOISE WITH SEVERE SYNCOPATED VIBRATIONS AND SAW SOME SMOKE/STEAM COMING FROM RIGHT (PASSENGER) SIDE OF HOOD/ENGINE. PULLED OVER AT IMMEDIATELY AVAILABLE OFF RAMP. MILEAGE WAS 135,191. MECHANIC SAID ENGINE NEEDED TO BE REPLACED AND PROBLEM WAS LIKELY CAUSED BY SOME ASPECT OF THE VARIABLE VALVE TIMING NOT ACTUATING IN ORDER TO PROPERLY TENSION THE TIMING CHAIN. TOWED VEHICLE TO KIA DEALERSHIP AND THEY CONFIRMED ENGINE NEEDED TO BE REPLACED. WE DROVE THE CAR REGULARLY FOR 100,000 MI WITH NO MECHANICAL PROBLEMS AT ALL, MAINTAINED IT FAITHFULLY, AND IT FAILED INSTANTANEOUSLY. THAT INDICATES A DESIGN FLAW. IF I HAD BEEN TRAVELING IN TRAFFIC, THE SUDDEN LOSS OF POWER COULD HAVE BEEN INJURIOUS OR FATAL.
Engine, Aug 27, 2019
2015 KIA SOUL 2.0 L ENGINE. ENGINE FAILURE AT 83,000 MILES. DRIVING HOME FROM WORK THE ENGINE STARTED TICKING, WITHIN 1 MILE IT STARTED KNOCKING. I WENT TO PULL OVER IN A SAFE SPOT OFF OF THE ROAD. BEFORE I COULD PULL OFF THE ROAD THE ENGINE STALLED. I PUT THE VEHICLE IN NEUTRAL AND COASTED OFF OF THE ROAD. IT WOULD NOT RESTART AS THE ENGINE WAS SEIZED. THE VEHICLE WAS TOWED TO A KIA DEALERSHIP IN LONGVIEW TEXAS - PELTIER KIA. THE VEHICLE HAS BEEN WELL MAINTAINED WITH ALL SERVICE AND OIL CHANGES PERFORMED AT MANUFACTURER SPECIFIED INTERVALS.
Exterior lighting, Aug 24, 2019
THE HEADLIGHTS FLICKERED ON AND OFF REPEATEDLY AND THEN REMAINED OFF. THIS HAPPENED SEVERAL TIMES, INITIALLY WHILE THE VEHICLE WAS MOVING AND THEN PARKED. THIS OCCURRED IN AN APARTMENT PARKING LOT.
Tires, Aug 22, 2019, crash
TL* THE CONTACT LEASED A 2016 KIA SOUL EQUIPPED WITH NEXEN TIRES, TIRE LINE: CP671, TIRE SIZE: 205-60-R16(NA), DOT NUMBER:021320S2WR2. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE PASSENGER SIDE FRONT TIRE EXPERIENCED A BLOWOUT. THE CONTACT TEMPORARILY LOST CONTROL OF THE VEHICLE AND STRUCK THE CURB THREE TIMES BEFORE THE VEHICLE CAME TO A HALT. THERE WAS NO INJURIES SUSTAINED. THE SPARE TIRE WAS PLACED ON THE VEHICLE AND THE VEHICLE WAS TAKEN TO MICHEL TIRE PLUS (750 NW WASHINGTON BLVD, HAMILTON, OH 45013, (513) 454-6724) TO HAVE A NEW TIRE REPLACED. THE CONTACT WAS INFORMED THAT THE STEEL BELTS ON ALL THE REMAINING TIRES WERE SEPARATED AND ALL THE TIRES NEEDED TO BE REPLACED. THE CONTACT STATED THAT TWO TIRES WERE REPLACED. JEFF WYLER FAIRFIELD-CADILLAC KIA NISSAN (5815 DIXIE HWY, FAIRFIELD, OH 45014, (513) 682-2500) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER KIA WAS CONTACTED AND INFORMED OF THE FAILURE AS WELL AS A COMPLAINT WAS FILED ON KIA'S WEBSITE. THE APPROXIMATE FAILURE MILEAGE WAS 22,337.
Engine, Aug 22, 2019
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT'S SON STATED THAT THE ENGINE MADE AN ABNORMAL KNOCKING AND CLUNKING NOISE, WHICH WAS A DISTRACTION. THE VEHICLE WAS TAKEN TO SONS KIA (100 SONS DR, MCDONOUGH, GA 30253, (678) 619-1393) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Engine, Aug 16, 2019
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE ENGINE WAS FAULTY. WHILE DRIVING, THE VEHICLE DECELERATED AND LOST POWER. THE CONTACT PULLED THE VEHICLE OVER ONTO THE ROAD SHOULDER AND COULD NOT RESTART THE ENGINE. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT A NEW ENGINE NEEDED TO BE INSTALLED. A NEW ENGINE AND CATALYTIC CONVERTER WERE INSTALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 122,000. THE VIN WAS UNKNOWN.
Electrical system, Engine, Aug 16, 2019, fire
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE WOULD RANDOMLY STALL HOWEVER, MOMENTS LATER THE VEHICLE WOULD RESTART. THE CONTACT ALSO, STATED THAT THE VEHICLE HAS FAILED TO START ON SEVERAL OCCASIONS. IN ADDITION, AN ELECTRICAL BURNING ODOR WAS PRESENT INSIDE THE CABIN AS WELL AS A HUMMING AND A CLICKING SOUND WAS AUDIBLE COMING FROM THE DASHBOARD. NO WARNING LIGHTS WERE ILLUMINATED. THE BATTERY WAS REPLACED BUT THE FAILURES CONTINUED TO OCCUR. THE VEHICLE WAS TOWED TO THE LOCAL DEALER SUN TRIP KIA (6263 SOUTH LUMBER BLVD, ST. LOUIS, MO.) BUT THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.
Engine, Aug 14, 2019, fire
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE, DRIVING UP HILL AT 65 - 70 MPH, THE VEHICLE OVERHEATED AND SMOKE EMERGED FROM THE HOOD. THE CHECK ENGINE WARNING INDICATOR LIGHT WAS FLICKERING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS DEBRIS IN THE ENGINE. THE VEHICLE WAS THEN TOWED TO GARDEN GROVE KIA (13731 HARBOR BLVD, GARDEN GROVE, CA 92843) WHERE IT WAS DIAGNOSED THAT THERE WAS A HOLE IN THE SIDE OF THE ENGINE BLOCK BUT, WAS NOT REPAIRED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED WHO STATED THAT THE VEHICLE WAS NOT COVERED UNDER THE WARRANTY NOR THE RECALL NOTICE RECEIVED. THE FAILURE MILEAGE WAS 118,000.